Sleepeezee

We bought a medium firmness mattress. Within 6 months it had visibly sagged and become too soft. The manufacturer told us it was normal wear but it was as saggy as the 8 year old mattress we replaced. We had it remade as a firm mattress and again within a couple of months it has noticeable sagging on each side. We've had 4 or 5 good quality… Read more

mattresses over the last 30 years. This one was a similar price but not even close in quality. Would not recommend Sleepeezee mattresses to anyone.

Terrible sagging of the brand new sleepeezee zone sleep firm mattress within 2 years of buying it new. I am 90kg and the middle has sagged and led to back hip and shoulder soreness. When following up on a warranty it has taken 6+ months for the rep "Rod" to finally make an appearance to look at the mattress when the store I bought it from already… Read more

had two staff inspect and test it. It was taking too long and the mattress is in the tip, I had to move on and cut my losses. DO NOT BUY A SLEEPEEZE mattress!!

Please be advised that the mattress in question appears to lack a comprehensive warranty. Furthermore, the product exhibited premature sagging after one year of use, and the manufacturer attributed the issue to localized wear. Considering my weight of 80 kg, it is unlikely that the mattress was subjected to excessive stress. Show details

Terrible, Terrible Terrible, I am 70kg, and within a year this $2500 mattress(single and queen) single not in use much however queen has sagged significantly—60mm! The past few months have been a nightmare trying to make a warranty claim. Every time I send them the images they request, they come back with a different excuse or ask for something… Read more

new. It feels like they are intentionally delaying or avoiding the process.

It’s almost as if they expect us to keep their mattresses as showpieces and not actually sleep on them. According to them, if you sleep on it, sagging is "normal"! Completely unacceptable quality and customer service. Very disappointed.

Do not buy a mattress from this company – Purchased a $4999 super king mattress that became extremely uncomfortable after 18 months. Fortywinks did the right thing and replaced it. 18 months later, exactly the same outcome, though this time Fortywinks says comfort is not a reason for replacement. Offered to replace foams at my expense including a cost for pickup. Despite numerous phone… Read more

calls and emails Fortywinks will not respond to me. A second rate company selling second rate mattresses.

Horrible – It's an absolute nightmare dealing with sleepeezee or forty winks. We complied with everything to keep our warranty valid. We got the mk2 versaille silent partner which is valued at 9k before discount, we paid 5k for it. This has been the worse mattress I've ever owned. The mattress seems to absorb your body heat and the mattress gets piping hot… Read more

and it takes about an hour without you and without bedsheets on for it to cool down. It is beyond ridiculous. I thought this would have been a defect as a mattress this price should not cause an issue like this, surely! But got told by forty winks to contact sleepeezee to make a claim and then got told that there is no fault with the mattress. So neither forty winks nor sleepeezee will take any accountability for it and it's left me feel entirely ripped off. I will never buy from them again and neither should you.

Extremely exasperating – We purchased our bed base, and mattress from forty winks on 29/7/ 2021. There was no mention from sales staff that the mattress would not be compatible with the base selected. After having problems with the mattress we contacted forty winks in March 2023, just 18 months after purchase to complain about the body indentations which were causing… Read more

severe back pain for my wife. Their response was that we were required to contact the makers, " Sleepeezee " which we did only to be advised that it was probably be due to the base. Neither Forty Winks or Sleepeezee would accept or admit any liability. We have persevered with this mattress until now. This situation has left us with no other alternative and MUST purchase a new bed as it is no longer tenable to be able sleep on this mattress any longer. We would definitely not deal with Forty Winks or Sleepeezee ever again.

Orthokinetic Support (King) - Garbage Mattress – Purchased an Orthokinetic Queen in the Support model in 2015. It's still going strong and is a very nice mattress. Here is the warning. DO NOT BOTHER WITH THIS COMPANIES MATTRESSES NOW. They are clearly riding their laurels from previous success. I've had a King in the same Support model (sold to me as the same model) and it is terrible. A year… Read more

of terrible sleep. Always rotated. Bed looks brand new, but the lack of support this mattress gives is terrible and it has completely smashed my back for the last 12 months. There are just too many other brands for you to choose from to waste your time and money with SLEEPEEZEE.

They also approach their customer care and warranty claims from a "how can we get out of this" standpoint from the word go too. No matter how much information and photos you provide it's a complete waste of time, you're talking to someone who couldn't care less about your warranty claim.

If I can save one person from wasting their money, this review was worth it.

DO NOT BUY MEMORY FOAM MATTRESS – Our expensive memory foam mattress has body indents and soft sides making it uncomfortable after three years, despite following their care instructions. Apparantly the warranty does not cover VISABLE indentations less than 40mm Show details

Poor quality and customer rights ignored – We purchased a Sleepeezee mattress from Forty Winks a few years ago with a 10 year warranty. Our mattress has developed deep recessed areas where we sleep. The comfort top layer has lost its resilience under the weight of our bodies, leaving recessed dips on each side and a distinct raised ridge in the middle. For a king size bed, only a portion… Read more

is useable. Forty Winks advised we need to deal direct with Sleepeezee on the warranty discussion, but our claim was dismissed by Sleepeezee, saying this is normal. They rolled out a variety of disclaimers that were never provided when we made the purchase. Surprised and disappointed. Just trying to decide whether it’s worth referring the matter to The Office of Fair Trade.

Worst mattress ever, should've read these reviews before my purchase – The mattress sinks/vortexes towards the middle to the bed while sleeping. Complained about it and I was told that apparently it is allowed that much of sagging. But it is ridiculous. The sides are normal but the middle sinks overnight. Trying to get out of bed in the morning is not easy anymore. It feels like climbing on a hill to get out of bed.… Read more

And I'm getting a sore back from it. It seems other people also had the same issue but nothing is being done. We should complain to the Consumer Council which I will. Really disappointed with my purchase and their service. Will never ever buy a sleepeezee mattress. Will tell family and friends too.

Rubbish – Pure Form -Hybrid mattress x2 have both collapsed on their sides. Warranty from Amart says 10 years but Amart will not honour it but instead says deal with manufacturer to try get results. Show details

rotted out YES ROTTED OUT! – bought the King mattress direct from factory at padstow....very dodgy on visit on day one..... however purchased the mattress which came with two single bases to support the king mattress. the join (solid) between the base on the middle soon had a hill built up, and a valley either side where we slept. we often joked about climbing up the hill… Read more

to have a cuddle !

then we noticed black patches of material? under the bed requiring constant vacuuming to clean up, as when walked on impressed black carbon stains into the carpet. on closer inspection, the whole underlay HAD ROTTED and fell to pieces in your hand. eventually we patiently removed the lot and threw on the garbage. had the mattress been smaller it would have also been put in the garbage!

NEVER BUY SLEEPEZE PADSTOW MATTRESSES..... BE WARNED.

SO now we look for a decent mattress from a reputable supplier.....

customer service and warranty claim rejected – I call customer service for warranty claim for spring issue in mattress, she said we can not help you and i ask for manager she said i am the last point of contact so there is no manager. I do not recommend anyone to buy orthokinetic product which belongs to sleepeezee. Show details

Avoid!!! Buyer Beware!!! – We purchased 2 Sleepeezee queen mattresses from Bedding Barn. We'd looked around, and, after Shawn the owner told us they were made in his own factory at Padstow we were happy to support a local business, and Australian made. The mattresses were reduced from $1850 to $1300 for one and the 2nd to $1200 as it had a small mark on it, still inside its… Read more

sealed plastic covering. They were the "Nexus" line and really comfortable yet still firm. After delivery my son slept on his mattress first and said his back was sore next morning. We then noticed that the tag said manufactured in Melbourne! After opening the 2nd mattress we found the tag and this one was made in China! We went back and spoke with Shawn and asked for a refund, as neither mattress was as described. He gave us some long convoluted story about beds that have more than 70% materials from China must have this, but when further questioned about the other mattress he went quiet. With regard to a refund he said it will never happen, I said I'll take legal action and he said go for it, we'll find himself and Sleepeezee have covered themselves. Also during this visit he gave us the warranty cards not provided to us at purchase. This is another by-story, Sleepeeze warranty terms void just about ANY warranty claim, eg. any sprung wood slat bases aren't covered- which are about 90% of beds, slats must be unsprung and about the size of logs to be covered, and less than 7cm apart. I filed a complaint with NCAT and he was ordered to replace the made in China tag-sorry, bed with a made in Australia bed, again, with with the adjudicator he couldn't string two sentences together without contradicting himself from the previous one- I was nearly going to quote the story about some people not being able to lie straight in bed. Meanwhile, after being told twice by Sleepeezee we had no warranty claim as the mattresses showed no faults-I guess meaning no springs popping out in the photos, an inspector finally agreed to visit and inspect them. Then Sydney went into lockdown again and I figured it's a very subjective thing and unless both mattresses were beside the shop model it would be near impossible to prove they were sub-standard. My guess is you try-out their 'Nexus' $1850 model instore and then are delivered a $500 quality one. By the way, his store has permanent signs out front advertising all of their products as proudly Australian made, lol. if the owner happens to read this review, don't be suprised to see 'Under new Mangement' signs out front. There are a ton of reputable companies out there, save yourself money, time and hassle and shop elsewhere.

Would give 0 stars if possible – Our mattress is only 4 years old with 12 year warranty. Dips badly when laying on it. Like sleeping in a hole. Has been well maintained turned regularly as told by company selling it. Sent in photo's as requested by Sleepeezee. Filled in report as requested. Told by email that the amount of body impression is within normal limit. However that is… Read more

not indicative of the mattress once weight is on it. Didn't send anyone out to inspect. How they can tell that the mattress is normal without sending out someone to inspect beats me. Offered to repair it for $185. Would rather buy a new mattress than give this company anymore of my money. Don't buy anything from them.

Silent Partner Versailles Mattress and Silent Partner Provence Mattress – Purchased the above 2 mattresses just 3 years ago, very expensive, however was happy to spend as they described the mattresses as the roll Royce of the mattresses. Not even 3 years, and both were sagging terribly, contacted the company I purchased it from and it came via Sleepezee, initially customer service was disappointing, however escalated… Read more

via the company where I purchased it from, and got through to customer service of Sleepeezee and finally they decided to pick up the mattresses for repair. They initially tried to blame the base we had, noting that one base was completely flat, and yet blamed that. Anyways they took it away for a week (with no replacement etc), and sadly when it was returned, it was actually returned with a further fault. On calling back, they wanted it back again to fix it, and when i expressed my disappointment, they actually belittled me and made me feel like they did us a favour by repairing it in the first place, and went on to express how much it would have cost etc., such a disappointing experience all round. Mattresses are highly priced and the 10 year guarantee is of no use, whatsoever, as they try every avenue to blame it on you and avoid the guarantee, but more so, they try and repair it with no quality checks whatsoever. I even wondered if it was my mattresses repaired and returned, it really validated for me that the company has no quality checks in place whatsoever. Now we are actually looking for a new mattresses that actually is good and value for money. Very disappointing.

What’s worse the mattress or the warranty – Mattress is sagging heavily and because it has a stain on it they are saying it needs to be professionally cleaned to look at it. This is the w biggest cop out of trying to get out of fixing there shithouse mattress. I see everyone else on here has had the same problems. Apparently just cheap Chinese mattresses that they are flogging off. Please… Read more

keep away from there products they are litreally thousands of dollars and as soon as you get them they wipe their hands with you. Even if there was no stain what about body DNA being on the mattress! Seriously a joke of a company

Complete Rip Off – The bed is three months old and dips on both sides. Terrible to sleep on from the very start. Customer service was totally useless and wouldn’t help in anyway. We are going to try and resolve our problem by speaking to Amart. Where we purchased the bed.

Overpriced mattress for one made in China – I bought a Sleepeezee Queen, Champs-Elysees (Plush) mattress which RRP at $2,200 and I picked it up at $1,500 from a Sydney Bedding Store with large discount on offer. The reason I scored this manufacturer low is due to the fact that its brands itself as an Australian company, with HO in Melbourne, etc but the reality is that it's made in… Read more

PRC/China when you look at the tag under the mattress.

Whilst it does feel premium, I feel for a mattress made offshore it should be much cheaper than those premium ones made in Australia.

10 year warranty? Yeah right! – Don't be fooled into the 10 year warranty. One little mark and the warranty is void. Im unsure how a cosmetic stain on the mattress is the cause of 2 springs breaking and protruding through the top. Very dangerous, but they don't care. Show details

BedGear M2 - sags after 3.5 weeks. Won’t accept returns – We bought a BedGear M2 less than a month ago. It sags significantly even though we have been turning the mattress every week as instructed. We were told that it was made in Australia but after discarding the packaging I noticed the subtle “made in China” label on the box. I have tried to contact customer service regarding a return but there has… Read more

been no answer on their hotline.

I feel that an $850 mattress shouldn’t sag so much that you can’t roll from one side to the other because of the hump in the middle of the bed. Really unhappy with the quality of the product.

EDIT(13/1/20): was contacted by Snooze today because of this review, they will have someone contact me shortly. EDIT(17/1/20): hadn’t heard anything so I called their customer support number. The woman forwarded my information on to my local store who should get back to me today after they speak to the vendor regarding a return. EDIT(22/1/20): hadn’t been contacted so I called my local store. Nothing had been raised with the vendor. I received an email later asking for photos of the mattress so they could forward that to the vendor. The vendor should get back to me quickly. EDIT (29/1/20): haven’t heard anything from the vendor or from Snooze as of yet. Contacted snooze again and the assistant said he would chase up for me. EDIT (30/1/20): Was finally contacted by the vendor (Sleepeezee) and was told “ Unfortunately as per our Bedgear warranty card the following is not covered under warranty: To any normal increase in softness in the foam. Which can occur during normal breaking in, or in lessening of gradual recovery aspect of the foam, which is not a defect in materials or workmanship and does not reduce the continual pressure reducing and pressure relief properties of the product:”

Snooze wiped their hands of it because it’s their policy to pass me to the vendor. Snooze don’t deal with warranty claims.

Sleepeezee won’t help because apparently sagging after 3.5 weeks is totally okay.

Basically, don’t buy this product, because it’ll sag so much you can’t use it and they will say that it’s completely okay after a whole month of using it.

Guess I’ll have to have a chat with consumer affairs and see where I stand.

Had my nexus mattress now for 7 years – Best investment I've made. Alot or back support and maximum comfort with the thick plush topper. It's made my home better then sleeping at a hotel. Definitely worth the money. Show details

Okay mattress – Mattress was comfy to start off with, purchased the ultra soft one as I had a firm one initially that I didn’t like. Over time I have got sore back and hips from sleeping on it. It has now sagged it the middle. Show details

10 Year Warranty is an absolute Joke!! Scammers and Thugs – Absolute Scam & Fraud. I would throw my money in bin rather than giving it to these unprofessional thugs. 10 year warranty is a Joke !!! Yes you heard it right, the warranty runs out as soon as your money gets out of your pocket. Once you pay for the mattress its yours, they will not accept their fault, they will make excuses and finally you will… Read more

give up. My mattress is hardly 11 months old and it has sunk right from the middle. I got the firmest mattress and the distributor promised that he will stand by his words, all crap. Called the distributor and he simply passed me to the factory.Sent an email with picture of defect, Asking me upfront $80 for their assessor to come and have a look and then blame it on me. No way. if you are so confident about the product why would you charge people to send your assessor ?? Shame !!!!

Not there problem – We called them saying we have sore backs and can't get proper sleep could someone come check it for us we were told that sore backs is not there problem even though they offer a 10 year guarentee they actually don't care about you, don't buy this product as you can see by below reviews same tricks and tactics been used by saying they will send an… Read more

email then you never get it then send you a text for email and still get it. Don't trust these guys let the power of the customer prevail here don't buy the product