David and Joel came yesterday to repair my Revitalife recliner. One spring only had broken. Again such friendly service although this time I had to wait a little longer for service. Show details
Follow-up · Yes, the repair was affective. It took about three minutes. It was a broken spring. David and Joel cover the Central Coast so I was booked in for service when they were in my area.
Guys named David and Adam delivered my new bed. Awesome guys. I had to go to work they wasted no time. Thankyou so much. My bed is the best bed ive ever owned. Love it Show details
Everything’s good – Everything’s good. Satisfied and happy with the bed Tim delivered to me today. Looking forward nice nights sleep and being able to sit up and watch tv. Show reply
Reviews with attachments
Thankyou. Happy with delivery – Tim has just delivered my new double bed. Happy with the delivery. Thankyou. It was a nice and easy experience. Show reply
David and Joel sleephive – Very helpful defintley recommend very polite very professional very informative Show details
Service just outstanding – Just had my new adjustable bed and mattress delivered. David and Joel were just wonderful. They took away my old double bed base and mattress. Helped move my other bed in spare room. Then set up the the adjustable bed. Took all the rubbish, cardboard and plastic away too. Nothing was too much trouble which made everything easy for me. Thank you again David and Joel, two lovely gentlemen. Show details
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Complete rip off.. send cheap knock offs! – Completely ripped me off… have a cheap knock off of the cloud luxury.. reason I know? I already owned the freedom and wanted to upgrade to their cloud and what they sent me was NOTHING like what they advertised. They first told me the cover had changed… then told me they had sold out but continue to this day to advertise the cloud luxury. $7500… Read more
later and too sick to argue with them (if they don’t block your calls).. lousy lousy company. They even blocked my carers calls!! Check your bed is EXACTLY as they have pictured and advertised. About to take it up with consumer affairs. They operate under at least 3 different company names that I know of.. BEWARE!!! In my pictures.. bed I ordered vs bed I got.. and bed I already owned in their one step down model from the cloud luxury (the freedom plus) hence (why I knew they had ripped me off)! Plus bed is so uncomfortable I cannot sleep on it as I have RA and osteoarthritis hence why I thought I was going with a brand I knew… how do they sleep at night????
Positive reviews
Cloud Bed – From the first phone call on a Monday to the delivery and installation of my new bed on the Friday I found Heidi and her delivery team of Jeff and Deb to be not only helpful in finding the perfect fit for me but also the prompt delivery and kindness right down to making my bed for me I highly recommend this company. If I could add more stars I would. Show details
SleepHive top bedding products; informative sales staff and fantastic delivery team made my day – I was thrilled to have my SleepHive beds delivered today. As an older person, I took some time to decide whether I wanted to go to the bother of changing my old beds. However, Heidi Fisch gave me the confidence to go ahead and the delivery, installation and clear instructions by friendly David and Joel, made the process easy. Definitely the right decision. Great people to do business with. Show details
Electric Bed – I waited for a few months after using the electric bed . And I will have to admit I'm in love with it. My back no longer aches due to a slight recline while sleeping . And my sleep apnea has improved. The staff are wonderful. David & Joel were really respectful & showed me all the setting. I got mine through Seniors Plus . I wish I had purchased one year's ago. Show details
Negative reviews
Hopeless customer service – Very uncomfortable chairs and mattress . Hopeless customer service very pushy sales once you purchase from them if anything goes for about customer service there will help . The chsis break very easy
Hi John, my name is Api and I am a General Manager at… Read more (+6 replies)
iron mattress holders fall off mattress slips down – mattress holders come out mattress won't stay on bed. I am elderly person haven't got strength to push them in again Show details
Hi Pat, I am very sorry that the mattress holders came… Read more (+2 replies)
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second thoughts – I loved this at first, however now I have been feeling that the mattress is very spongy to the point that when I get out of the bed the mattress has my body imprint in it, this I believe could be because of my weight and is not appropriate for some one of my weight (103kg) size? has it doesn't support my back or hips. Are there firmer mattresses to suit my weight? Thank you Alice Hinton-Bateup Show details
Recent reviews
Exceptional customer service – We received our splendid SleepHive Caelum/Cosmos bed on Wednesday. The whole process from enquiry to delivery has been exceptional. Jessica our sales representative was super helpful and informative. Jeff at the showroom was beyond. He was awaiting our arrival in the carpark. Explained and showed us ALL about the bed. Very knowledgeable. … Read more
David & Joel the delivery/installation men were excellent. They delivered and installed the bed. Removed the old bed base and mattress and even took ALL of the trash away. All included in the price!
I would HIGHLY recommend the SleepHive bed. It has helped my husband who has Parkinson's with getting in and out of bed independently! We both find it super comfy and such a great investment.
Thank you to all the team at SleepHive/Seniors Plus
This is fantastic – The bed is so comfortable I haven’t had such comfortable sleep in years.David and Jole who installed the bed were fantastic so helpful and very quick doing the installation ofthebed.Wonderful company to deal with.
Great delivery by Dave and Joel – Just had my replacement mattress delivered for a bed I've been using for a few years now. David and Joel called first, arrived on time and were so friendly and helpful with their advice regarding my new Titanium mattress. Took all the rubbish away too. Looking forward to improved sleep from now on! Thank you again David and Joel, two friendly and lovely gentlemen.
repairs to Cloud luxury Base – Your company gave very quick and efficient service. Jeff was extremely polite and helpful and was excellent with the repairs to the bed. I can now have a good nights sleep.
Great Service and a Terrific New Bed! – I am loving my new bed. The only downside is that I don't want to get out of it. Seniors Plus were terrific and walked me through the whole online process. David and Joel were great - they explained how it works etc. And Annette was fantastic - she put up with all my questions (some were way out there) and helped me get the best bed for me. Highly recommend using this company.
Great delivery time and team – David and Joel were amazing in that they were pleasant and had a good yarn. Joel gave good instructions about what the bed could do and took me through a run through. David gave all the accessories for the bed and just like that they were in their way back to home base. Both were gentlemen and that is appreciated in this day and age. Show details
Excellent – Very comfortable and therapeutic. David and Joel were very professional and courteous during the installation and demonstration. Great to deal with.
Best bed ever – David and Jeff delivered my bed they were very friendly and helpful explained everything in 2ay that I understood, helped move my old bed into the spare room. Can highly recommend. Show details
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Wow! What a difference + Great bed and Fab Customer Service – Throughout my working career I prided myself on training staff to provide best Customer Service. Without a doubt I would have welcomed Clair (1st contact Consultant), David & Joel (delivery) on any of my teams. Fabulous interaction with my wife and myself. As for our new Cloud Lux Super King, only 2 nights so far and already I am getting some… Read more
relief from a very bad back condition. I find 15 minutes (auto cut off) of the vibration mode (pre sleep) is contributing to a better sleep and some relief of my back condition. I have just turned 80 and this bed is a life saver. My wife believes this bed is easier to make than our previous heavy King Bed. Thanks SleepHive.
Word of praise – Both David and Joel attended my home on 7/3/2023 - They are an absolute asset to your company Sleep Hive, so respectful and caring, their service repair was done in such a cheerful manner. Made my Day. Nothing I asked was too much regarding any questions I had to do with the product. Much Gratitude Marika
First buy on line – Just wonderful people to deal with from the sales assistant Annette to the assemble men David and Joel. They were all professional,knowledgeable about the product,but best of all they treated a pair of elderly people with great respect. Duel king single beds are so very comfortable and we love the castors as we can move the beds and clean underneath plus the castors also lock.A big thank you Sleep Hive.
Best bed ever – This is the best bed I have slept in and the installers David and Joel were excellent, very informative, and when asked to come back and adjust the height of my bed they were very prompt and it was like it was no effort for them to come back
Great installers – David and Joel removed my double bed from my spare room, then relocated my queens size bed from my bedroom to the spare room and installed the smart bed, gave a great rundown on operations on the remote control.
The perfect bed for me – I have chronic illness & severe pain which makes sleeping very difficult.I have the Queen bed with Celestial mattress which helps me to get me to get in a more comfortable position to sleep as well as read & use my mobile phone. David & Joel were very helpful when we viewed the bed in Sydney & when they delivered it to Newcastle. We live in a two… Read more
storey house & nothing was too much trouble in getting the bed set up in the position I wanted in the bedroom. Joel did an excellent job of demonstrating how to use the bed & obtain more help if needed. David even put the bedside cabinets back in position. I would definitely recommend this company to anyone wanting a perfect nights sleep in one of their beds.
Great Bed . Does what it says it does – The bed is comfortable easy to use remote and ticks all the boxes. The 3 men that delivered were courteous,efficient and friendly. The explained all the functions of the remote in a clear and concise manner. My old bed was taken away as was all the rubbish. Would recommend this company and product to anyone. Show details
Best bed ever and best sleep – After having slept on this bed for a couple of days I just love it. Wish we had bought it years ago I am 80 years of age and have travelled so have slept in many beds and I must say this bed is the best most comfortable bed ever. . Having the best sleep ever. Heidi was so helpful in explaining about the bed to me before we bought it. The guy who… Read more
set it up explained and showed me how it worked and he was so polite and helpful in every way. This bed is well worth the money am so pleased I bought from this company and didn't go for a cheaper model from the shops. I can't rave enough about this bed.
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Hi crikeyimtrueblue, I am very sorry for the confusion… Read more