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SleepMaker
3.7 from 96 reviews

Reviews

Review distribution

5 star
57
4 star
8
3 star
3
2 star
2
1 star
26

Rosie

RosieSydney Surrounds, NSW

A real let down!

published
Product Quality

grnow

grnowSydney

  • 19 reviews
  • 6 likes
  • Verified customer

Warranty you can trust

published

After 7 years, our SleepMaker mattress developed a dip and we sent a complain via Domayne (seller). The mattress was very expensive, but very happy it came with a 10+15 years warranty.
It was a very pleasant support team that guided us though some checks and in the end, a very helpful team of removalists came and picked up the old mattress (we were provided a temp. mattress during this time) and after a few weeks we were asked to go back to Domayne to test and pick a new mattress (because the old one was not sold anymore). A week later, a mattress was delivered.
Thanks MJ at SleepMaker for making a warranty claim so easy.

We now enjoy a new SleepMaker mattress!

Product Quality
Return Claim MadeYes

Too hot despite being a advertised as a cool mattress

published

Sleepmaker Ravello Medium Ultra Plush
Comfortable mattress but hot to sleep on
Both myself and my parter have to keep moving to cooler parts of the bed.
I asked my daughter to try it without telling her anything about my experience.
After 5 min in the bed she said its comfortable but its really hot.
The selling point for me was the advanced copper infused cooling system.
Extremely disappointed.

Product Quality
Return Claim MadeNo
AMANDA

AMANDAGreater Melbourne (Metropolitan), VIC

Worst customer service I have ever experienced from Daivd Jones and Sleepmaker

published

Foxbat

FoxbatSouth East Queensland, QLD

  • 2 reviews

Good response on a faulty Mattress

published

Our Mattress split and was advised by the retailer a warranty applied. Sleep maker were notified and after confirmation they supplied a interim then replaced on manufacturing. The support from BedsRUs Ipswich was outstanding as well.

Product Quality
Return Claim MadeYes

Grahame

GrahameMid North Coast, NSW

  • 2 reviews

Contouring video

published

this matter ress developed indentation where we lay with a ridge down the centre when I complained Sleepmaker sent a video to say this is normal why this is not in pre purchase brochures and advertisement I do understand as no one would bye one if you are considering please ask for this contouring video

Product Quality
Return Claim MadeYes

Frank C

Frank CGreater Melbourne (Inner), VIC

Just heaven

published

Have been sleeping soundly since receiving our new Sleepmaker queen bed with medium softness. Purchased through David Jones and welcomed the advise of Susan the rep at the Melbourne city store.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Cory B

Cory B

  • 2 reviews
  • 4 likes
  • Verified customer

Terrible after-purchase care

published

Bought a Sleepmaker Hamilton memory foam mattress a few years ago. The support has now failed on one side of the bed and is clearly sagging with any sort of body weight. Despite being within warranty, and despite having a bed frame from the same company, they refuse to admit fault and honour the warranty. be warned, Sleepmaker appear great at first but if you have any sort of problem they don't want to know about it.

Product Quality
Return Claim MadeNo
1 comment
SleepMaker
Sleep Ninja X.SleepMaker

Hi Cory
I'd like to try to assure you this is certainly not the case. Can you please advise your warranty claim number so that we can further investigate your case?
Thanks
The SleepMaker team

  • Verified customer

Perfect solution for different styles of sleepers

published

We recently bought 2 long single Lifestyle Sleepmaker mattresses to put together to make a king bed. For us it is the perfect solution because one of us is a very light sleeper and the other a deep but very active sleeper. Sleepmaker offered the perfect solution for us with 2 long singles.

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Scott S.

Scott S.Hobart, TAS

Trying to get sleapmaker honour there warranty is near inpossible. After service is extremaly poor

published

Trying to get sleapmaker to honour there warranty is near inpossible. After service is poor at least. And also rude and.
aragont. They promise to ring. And dont. But get 3rd party to ring me

Product Quality
Return Claim MadeYes
2 comments
Scott S.
Scott S.

Still no satifaction on warranty

SleepMaker
Sleep Ninja X.SleepMaker

Hi Scott
Can you please advise your warranty claim number so that we can further investigate your case?
Thanks


Jax

JaxNorth-West & West coast, TAS

  • 2 reviews
  • 4 likes

Not impressed

published

Bought a sleepmaker comfort support firm mattress in June and within 2 weeks it was sagging in the middle. Got a replacement mattress 10days ago and now this mattress is sagging in the middle!!!

Product Quality
Return Claim MadeYes
1 comment
SleepMaker
Sleep Ninja X.SleepMaker

Hi Jax
Can you please let us know your warranty claim number so we can investigate your case?
Thanks
The SleepMaker team


  • Verified customer

At last!

published

In the last 8 years I have purchases 5 expensive mattresses, only to be disappointed at the lack of comfort. Finally found one to give me a good night sleep. Cheers happy Joan

The reviewer stated that an incentive was offered for this review


Michael

MichaelGreater Melbourne (Inner), VIC

  • Verified customer

Super Convenient & Comfortable.

published

I recently bought the SleepMaker 101 'bed in a box' from Myer. The box was easily loaded it into the back of my Mazda 3 hatch. Took no effort to get the box up my tricky stairwell (hence the reason for the bed in a box) and took matter of minutes to unpack and load onto my bed base.
In terms of comfort, I was initially concerned that with it being a foam mattress that it would be too soft. However, the mattress distributes your body weight well giving it a nice soft but firm feel. Very happy with the comfort of this mattress and I highly recommend it.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Tessandrew

TessandrewGreater Melbourne (Metropolitan), VIC

Super comfortable

published

Bought a Sleepmaker Spirit Plush mattress and base. I sleep on my side and find this mattress is great for that. My hip and shoulder used to feel uncomfortable in my old bed but are fine on this. MYER staff were friendly and helpful

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Mishy

MishySydney, NSW

  • 2 reviews
  • Verified customer

Great bed. Staff so helpful

published

Bought Sleepmaker Rapture through Myer. Staff couldn’t be more helpful (thanks Georgia & Danielle). Staff talked through all options & know their stuff. Great looking bed, feels great & pricing is reasonable. Will definitely recommend

Product Quality
Return Claim MadeNo
Judy W

Judy WSydney Surrounds, NSW

  • Verified customer

New bed

published

Took advantage of MYER sale .Danielle took me through the process of choosing a suitable ensemble within my price range .Looking forward to trying my new bed ,and would like to compliment Danielle on her product knowledge and pleasant manner.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Theo

TheoGreater Melbourne (Metropolitan), VIC

Can’t believe it took 25 years!!

published

Finally renewed our 25 year old mattress! The sleep maker cocoon mattress is the perfect balance between firm, soft and supportive. Also great for aiding lower back problems. Best sleep I’ve had in years!


Peter

PeterGreater Melbourne (Metropolitan), VIC

So comfortable Sleepmaker Maison cortona mattress

published

Our new bed was delivered 3 days ago and we love how comfortable it is. Susan from David Jones in the Bourke St Mall was very informative and knowledgeable about the product and was instrumental in us purchasing out new cortona mattress, base with drawers and head board.


Darren

DarrenGreater Melbourne (Inner), VIC

Good sleepmaker

published

Really nice bed with a good service sale person- Susan at David Jones Bourke street. so excited and cannot wait to get on the bed and enjoy sleeping on it.


Kylie

KylieGreater Melbourne (Outer), VIC

Botany mattress - good night's sleep!

published

Enjoying the mattress and have not had back pain since the purchase of this new bed. My Doctor mentioned my bed may be a problem so I'm glad I made this investment and sleeping much better.

1 comment
SleepMaker
Sleep Ninja X.SleepMaker

That's great to hear Kylie, thanks so much for letting us know you're enjoying your new mattress.
The SleepMaker team


Page 1 of 5

Questions & Answers

Anne

Anneasked

I do not see any comments about the Dakota Deluxe ensemble anybody purchased one (Queen size) .I just ordered one from Harvey Norman

1 answer
Johnny W
Johnny W

Hi Anne, I bought the Dakota Deluxe Plush for the guest bedroom about 10 months ago and everyone that has slept on it has raved about it. I rang Harvey Norman yesterday and bought the exact same one for my bed I’ll be having my first sleep on it tonight. Very happy with them.


Dan

Danasked

My mattress is 3 years old and has developed a large dip in the mattress over the last couple of months. It has a 10 y warranty. How do I claim on this to get the mattress fixed it replaced?

3 answers
SleepMaker
Sleep Ninja X.SleepMaker

Hi Dan
Thanks for getting in touch. You can either register your claim with us online at https://afterpurchase.sleepmaker.com.au or phone our warranty team on 1800 633 358.
Thanks,
The SleepMaker team

Our mattress also recently did this. We did the warranty thing pics as well and got told this is normal. Crap i say. Tell my sore back that. Sleepmaker just wont honour there 10 year warranty. Warranty means nothing . Its just a sales pitch.

SleepMaker
Sleep Ninja X.SleepMaker

Hi there - the warranty is a manufacturing warranty so if there is a manufacturing fault of course we will honour it. Can you please send through your claim number so we can further investigate your case?
Thanks


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