SleepMaker Miracoil Classic

Don't buy this brand if you want something long-lasting – We bought the original mattress in 2012, initially, it was comfortable, supportive and lived up to expectations, however, it didn't last. By 2015 it started showing signs of sagging with a mound in the middle of the bed, it felt like you were sleeping in a ditch and naturally rolled into it. SleepMaker replaced the original mattress under… Read more

warranty, however, by 2020 the second mattress was showing the same signs of sagging and was uncomfortable to sleep on.

The next time around, the purchase receipt was misplaced due to moving house, thinking there wasn't much we could do about it we put up with it since the replacement cost was very expensive.

We finally found the receipt when the mattress was 1 year out of warranty, SleepMaker wants nothing to do with it. My only options now are going to NSW Fair Trading or replacing the mattress again.... yes 3(!!!) mattresses within 11 years... Don't believe the guff on their website "The durability of our Miracoil range brings you consistent and even body support through the night, every night without sagging or losing comfort." We are both of average size and weight.

You guessed it, the replacement WILL NOT BE A SLEEPMAKER. NEVER AGAIN.

Just right! – Miracoil Advance mattress medium 6 is definitely more comfortable. Replaced mattress from a 'firm' to 'medium' feel. The firm mattress would cause the occasional body aches, neck aches and found it difficult to find the 'right' pillow. Changing to a medium plush has eliminated most of these problems and I should have changed years ago. Show details

Finally a new comfy mattress! – The most comfortable I have been in bed for almost 30 years! Not too hard and not too soft. I used to wake up with headaches, but I haven’t had one since I got my new mattress Show details ·  1

Mattress has completely change my sleeping and life – I have had back and neck issues for years. This new mattress has taken all those problems away. I've had my best sleep in years and no more back pain. Show details ·  1

Do not waste your money on a sleepmaker miracoil mattress – Our mattress is only 4 years old & supposedly comes with a 10 year warranty. It has sagged on both sides - I weigh 62kg & my husband weighs 76kgs so we are not heavy people. It is now so uncomfortable that we are getting back pain & rolling towards each other. I was told to submit photos then advised I would be charged $100 for for transportation… Read more

costs & $50 for an inspection to see if it was a manufacturer's fault, in which case it would be 'repaired'. What are we supposed to sleep on while it's away being inspected? Why can't someone come & have a look at it? Why do I have to pay $150 to probably be told it's 'normal wear & tear' (which it isn't - surely 4 years isn't the most you can expect from a supposed top-class mattress?) So much for the 10 year warranty - that's just a joke! I also question the legality of charging $150 in pursuit of a warranty claim. I'm so disappointed - have learned a bitter & expensive lesson. Will never buy anything from Sleepmaker again.

worse mattress and worst customer service you can ever get – - we brought the mattress on 4/2018 - we reported that the mattress was causing back pain and was very uncomfortable after trying for around 35 days. - As other review pointed out, the customer service was very unhelpful. And quote a price of $334.95 for rework and indicate it would avoid the warranty and there would be no guarantee it will be… Read more

"comfortable" - i.e not causing back pain. Who will accept this solution? - They can do the inspection and if the production is made to *their* specification, then they can do nothing. "Comfortableness" is not in the warranty, as they put in the website. It is ridiculous customer service. - After "trying" I nerve get used to it. - It is not about hardness or softness, It is the fundamental flaw of the product. I have slept on the floor, on the cheep 100$ motel mattress, none of them had ever cause me back pain and this kind of comfortableness. - Lots of others reported same issue, so it is not a defect of a single mattress. - Never buy any product from sleepermaker.

Awful product that caused significant back pain – Bought a sleepmaker miracoil mattress 2 years ago, it has a 10 year warranty. Began to experience back pain. Had to go to the chiropractor and the pain and discomfort impacted on our daily functioning. Checked the mattress and did not expect to see what we saw, significant sagging, and poor quality manufacturing. Contacted sleepmaker with a valid… Read more

warranty only to receive extreme poor and down right rude customer service. Bought this as an Australian product only to be dealt with by an overseas department. Couldn't get through to customer service our emails was not responded to or our details lost or put on hold! Percivered and finally got to deal with someone. After taking photos with evidence and measurement of significant sagging, was advised we could send the mattress back for inspection but only if it is clean, and if not clean we had to produce a receipt for cleaning before it could be handled for hygiene purposes. If found not faulty we would be charged $100 transport fee and $50 labour fee. This company does not make claiming warranty fair or easy, guess most people give up! Terrible mattress and even worse customer service. I would never ever buy again!

Such luxury – The new mattress is amazing. The pillow top is devine! Such a difference from my old mattress, sleeping so much more soundly and waking refreshed. Show details

Amazing mattress – We are renovating and staying with in laws and sleeping on their Miracoil Lilly Firm mattress and love it. It’s better than our mattress we have at home and I like it so much that I’m going to purchase one for our main bedroom and spare bedroom when we get home. It’s a great mix of firm yet soft and no partner disturbance. Would definitely recommend. Show details

Great purchase – It’s just what I was looking for. It’s comfortable as well as supporting my troublesome back. Sleep has been better without the constant tossing and turning. I’m sure I’ll get longevity from this mattress as I did with my previous Sleepmaker Miracoil. Show details

Great value for money – Bought as an upgrade from a single for our daughter and she loves it. Sure to see her through to her teenage years. Excellent mattress and peace of mind knowing it’s a good quality mattress. Show details

Very comfortable – We have been purchasing Sleep Maker brand mattress for over 20 years. All the mattress we’ve got been very comfortable and durable. It supports our back especially the curve area. Highly recommended. Show details

Quality, well priced, Australian made – The mattress is firm with a softer top layer which feels great without losing the support I need for my back. I was concerned about the mattress getting too hot, but it has foam layers to keep the air circulating. The foam is made by Dunlop which is an Australian brand I also trust. The mattress is effective in minimising disturbance by your… Read more

partner - we really tested this aspect out in the shop. We looked at a cross section of the springs and we thought the coil system was excellent, and the whole thing well constructed from good materials. Excellent price point for a high quality mattress.

Best matress! – I purchased my SleepMaker matress at the Myer Melbourne store. I was a assisted by Joanne, she was very kind and helped me choose which matress to buy. I'm very happy with my decision, the matress is very comfortable and my quality of sleep has improved! I would definitely recommend the SleepMaker Miracoil Matress Show details

Perfect Mattress for my back – Purchased SleepMaker Vital Firm from Myer Melbourne & had excellent service from SleepMaker Consultant Joanne, she explained to me to excellent this product is, is very comfortable mattress adding good back support just what l was looking for Show details

Fantastic and super comfy! Happy Customer – I love our new sleepmaker miracoil bed. Super comfy and so far my wife and I are happy with the bed. Looking forward to a goodnight sleep every night with sleepmaker miracoil Show details

Amazing comfort and support – This is our first mirocoil mattress and we both find it very cozy and comfortable to sleep on. This is in a caravan which is a perfect choice.i have a very bad back issue and I woke up with no back aching. Laying on my side I also wake up with no aching hip or shoulder issues. The mattress is very durable. Show details ·  1

Supportive and Comfy – I have just purchased my new mattress and have been surprised of the support and comfort. Especially as my back is not the best and I am now not waking up sore and sleeping deeper. Show details ·  1

Delighted with my new bed – I have just purchased a Sleepmaker bed. I am delighted with the quality and mattress support . The Miracoil technology is excellent. The bed is so comfortable So glad I chose Sleepmaker . Show details ·  1

Great comfort for price I paid – Great comfort for price I paid. Really affordable and so comfortable, thinking of buying another one for the back room. My back is supported but still soft enough for my hips. Show details ·  1

sleepmaker rapture review – It has made a wonderful difference to my sleep. A positive effect definitely. No sagging. My old mattress was at the end of it's life, and my health was suffering, I am extremely happy with my new purchase. Show details

Very comfortable and supportive mattress! – We bought this mattress a year ago and absolutely love it! We look forward to sleeping in it and we don't get any back pain like our previous mattress. Would definitely recommend this product and hopefully we get close to 10 years of good sleep out of it. Show details ·  1

Best nights sleep I have ever had! – The mattress provides the best overall comfort and good nights sleep. My husband's shoulders are sore and he can now sleep through the night without any discomfort. We are very happy with our Sleepmaker Miracoil mattress. Show details ·  1

This is the worst bed I have ever owned. I now wake up with back pain every morning – The comfort of the mattress is ok (not great, but ok). After the first year, I contacted Sleepmaker about the comfort, and they were not particularly helpful. Now, 4 years on, the mattress is so bad that I wake up with back pain EVERY morning. I am now faced with having to buy another mattress, which is annoying since this one cost me over $3,000.00! Show details

Horrible Customer Service – Mattress was comfortable, however we purchased over 20 for our chain of AirBNB apartments and were slowly replacing in each room. 3 had problems with the frame within the first 12 months and Sleepmaker washed their hands of any liability. There was no response from the national account manager.  Show details

No After Sales Service for adjustable beds Unable to buy parts ! Disgusted – My mother bought a sleepmaker electric adjustable bed for comfort because she was dying less than 12ths old. However, the bed has malfunctioned (feet end stuck in air & unusable). Mother now passed and told because not the original purchaser. warrantee void Company unable to offer any service, I'm unable to buy parts, unable to fix sleepmaker… Read more

couldn't care less. So I have an unusable expensive bed my mother proudly left to me and the company does not offer any after purchase sale service out of warantee although I'm happy to pay. Don't buy because if motor malfunctions your stuffed.

Extremely poor design – Most uncomfortable new mattress I have ever had the misfortune to lay on. The 'quilting' so exaggerated that every bump and dip was felt. Gave up after two hours trial only. Returning bed to store. Additionally, the base was not made to order. Was supposed to be 10 inches high including casters, actual height was over over 14 inches.  Show details

Mattress is terrible – We have had our mattress for 2 months and it sages on the sides and has zero back support. We have turned it monthly. Turned mattress twice in this time. The middle of mattress has support but no one sleeps in the middle. My previous mattress that I had for 20 years had way more support. Very disappointed on quality of mattress and look forward to a response from manufacturer.  Show details

Absolute rubbish – Was not even 12 months old and it lost all support for my back, was good for 6 months. Sagging on both sides of the bed so can't just turn it around, sent it back to the factory and 2 months later I still can't get a rep to contact me to inform me what is happening. Our last mattress was 20 years old and offered a better support than this rubbish.… Read more

I have tried to make contact several times and so has the store and my mattress is still MIA. I can't give it no stars otherwise I would. NO customer service and poor quality product.

Total rubbish – It feels like a proper mattress for the first few weeks, then it sags in the middle. Bought a new bed after the previous one, after 26 years, started sagging. Now after 2 months this ones doing what the previous one took 26 years to do. The previous mattress was really heavy, I knew something was wrong with this mattress when I realised how light it was.  Show details