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Smart Cases

Smart Cases

2.7 from 11 reviews · View Statistics

Reviews

2.7

11 reviews
3
(0)
2
(0)
  • Product Quality
    2.5 (8)
  • Return Claim MadeYes (4) · No (4)
  • Warranty Claim MadeYes (0) · No (7)
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Vaughan p.

Vaughan p.South East Queensland, QLD

Poor Product. Bad construction.

published

I brought 2 usb to usc dongles.Both dont work.The product is dismal. The connections were flimsy and the housing of the dongles were loose.Not happy at all.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedUSB USC
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Stephanie Geer

Stephanie GeerGreater Melbourne (Inner), VIC

Never received correct products and did not refund.

published

Do not order from these frauds. They sent me the wrong product and only half of my order and never refunded me, simply stopped emailing back after I sent photos and everything they asked of me. Worse customer service and products ever.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Heather M.

Heather M.Metropolitan Adelaide, SA

Fantastic customer Service

published

After mistakenly ordering the wrong phone case it was no problem for this company to send a replacement. I was emailed back promptly each time and received my new case quickly.
I would definitely buy from Smart Cases again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Matt P.

Matt P.Metropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Flexible and accommodating seller

published

After purchasing a new mobile, I ordered 2 screen protectors and a case through Smart Cases. When I realised that the phone already had a case I changed my order through Smart Cases. They happily adjusted the order with no problems. The order was processed quickly and accurately and arrived sooner than expected. I would definitely use this company again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Gerard

GerardGreater Melbourne (Inner), VIC

  • Verified customer

Sends wrong screen protector size and lies about size to avoid re-shipping or refund

published

Ordered a pixel 5 screen protector and when it arrived it didn't cover my entire screen.
I assumed it was for the smaller pixel 4 and emailed to get it reshipped or refunded

They just advised it was the correct size and all manufacturers will be that size.
My colleague ordered his from eBay and it fits his phone perfectly

Photos of the evidence attached

Do not order from them

  • +1
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Terrible

published

Ordered screen protectors for iPhone. When they arrived both had crease lines across them. Have sent multiple emails to follow up and have had no response. Would not recommend...

Product Quality
Incentivised ReviewNo
Jaymie C.

Jaymie C.Victoria

  • Verified customer

Do not recommend this company.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Tab S6 Lite SM-P610 P615 Wireless Bluetooth Keyboard Case, Folio Leather Smart Cover
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Good Company

published

I accidentally ordered the wrong product. Sent a reply to the confirmation email asking to cancel, and I was refunded.

Incentivised ReviewNo
The Buyer

The Buyer

  • 3 reviews

Great Customer Service

published

Quick and efficient customer service. Product delivered interstate within 5 days and exactly as it appeared on the website. Emailed correspondence to vendor was answered within 20 minutes. Very happy with this teamwork!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
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ausguy42

ausguy42AU

  • 6 reviews
  • 2 likes

Excellent Customer Service!

published
Incentivised ReviewNo
Return Claim MadeYes
GAZZA

GAZZAPerth, WA

  • 6 reviews
  • 1 like

Mobile Phone Tempered Glass NO REFUND

published

Ordered a Samsung Galaxy S20 Tempered Glass first one arrived damaged, and had the sensor circle indent in the wrong spot, they sent a 2nd one FIS not cracked this time but sensor circle still in the wrong spot, they refunded me only $13.95 for the Tempered glass but told me its my fault and kept the Express Post portion of $8.99, on there site they state if faulty goods a full refund, not happy, dont use these guys now to leave reviews all over web.

Questions & Answers

Booshu

Booshuasked

How will i know that my parcel has arrived to my designated parcel collect point?

No answers

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