Reviewer Photos & Videos
Never received correct products and did not refund.
Do not order from these frauds. They sent me the wrong product and only half of my order and never refunded me, simply stopped emailing back after I sent photos and everything they asked of me. Worse customer service and products ever.
Fantastic customer Service
After mistakenly ordering the wrong phone case it was no problem for this company to send a replacement. I was emailed back promptly each time and received my new case quickly.
I would definitely buy from Smart Cases again.
- Verified customer
Flexible and accommodating seller
After purchasing a new mobile, I ordered 2 screen protectors and a case through Smart Cases. When I realised that the phone already had a case I changed my order through Smart Cases. They happily adjusted the order with no problems. The order was processed quickly and accurately and arrived sooner than expected. I would definitely use this company again.
- Verified customer
Sends wrong screen protector size and lies about size to avoid re-shipping or refund
Ordered a pixel 5 screen protector and when it arrived it didn't cover my entire screen.
I assumed it was for the smaller pixel 4 and emailed to get it reshipped or refunded
They just advised it was the correct size and all manufacturers will be that size.
My colleague ordered his from eBay and it fits his phone perfectly
Photos of the evidence attached
Do not order from them
- Verified customer
Do not recommend this company.
Would not recommend buying from, nor dealing with this company.
Daughter bought a "Samsung Galaxy Tab S6 Lite SM-P610 P615 Wireless Bluetooth Keyboard Case, Folio Leather Smart Cover" for $53 from them recently. It arrived in reasonable time and was well packaged, no damage to the item.
However… the keyboard does not charge at all no matter whether plugged into the PC with the provided cord, or any other chargers we tried it with. It won’t even stay on whilst plugged in, the charging light simply keeps flashing.
I sent a message to the comp...any via their “contact us” portal with no reply. I’ve emailed them seeking a replacement or refund for the keyboard component only and have not received a response from either. There is no option to call them directly, or any other way of returning the item / obtaining a refund, and I've had zero response from both my messages.
Great Customer Service
Quick and efficient customer service. Product delivered interstate within 5 days and exactly as it appeared on the website. Emailed correspondence to vendor was answered within 20 minutes. Very happy with this teamwork!
Excellent Customer Service!
I ordered 2 Moto E6 Plus Phone Cases and Screen Protectors from Smart Cases. Just prior to that order I'd purchased (online) 2x Moto E6 Plus mobiles from another company (only to receive an email a few hours later stating that the phones were no longer in stock!) I then initiated contact with Smart Cases to change the order but they'd already been sent. I was then offered a refund for the phone covers upon the return of the phone cases/screen covers. The communication was clear and quick from Smart Cases . I (obviously) did not receive a r...efund of my Express Post charges nor did I expect one. I couldn't expect a small business to carry this cost when it wasn't their fault! I paid for the return EP postage (again I was more than happy to pay this). But the very impressive thing was the day I posted the items back to Smart Cases I informed them of the Tracking ID AND received my refund the very same day! This is before my returned items would have been received by Smart Cases! I was very impressed indeed with the level of trust and professionalism shown to me. If/when I need more phone accessories I will definitely be using Smart Cases as my first choice and will be letting my friends/family know as well. It's all too easy to give negative reviews anonymously in this digital age. However, Smart Cases receives a well-deserved 5 Stars from me! Thank you once again and keep up the great work!
Mobile Phone Tempered Glass NO REFUND
Ordered a Samsung Galaxy S20 Tempered Glass first one arrived damaged, and had the sensor circle indent in the wrong spot, they sent a 2nd one FIS not cracked this time but sensor circle still in the wrong spot, they refunded me only $13.95 for the Tempered glass but told me its my fault and kept the Express Post portion of $8.99, on there site they state if faulty goods a full refund, not happy, dont use these guys now to leave reviews all over web.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.