Smart Energy

Smart Energy

 Verified
Smart Energy
4.3

348 reviews

PositivevsNegative
82% · 28652 · 15%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Purchase Price$25,684.14
Value for Money
4.1
Product Quality
4.6
Shipping
4.5
Transparency
4.3
Customer Service
4.4
Rates and Fees
4.1
Helpful customer support
Efficient installation
Reviewers haven't experienced dropouts

Reviews

348 reviews
Ray and Eunice
Ray and EuniceMid North Coast, NSW
 

A straightforward process

We recently had solar panels installed, hoping to bring down our electricity bills. Our sales representative, Bao, did an outstanding job explaining the product that would best suit our power needs and budget. The system and panels were fully installed by the end of the month! The contractors were friendly and great at their jobs making the whole process easy. It was also appreciated that Smart Energy checked in to make sure everything was working as it should every step of the way. So far, so good - thank you! Show details
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Robyn H.
Robyn H.Hunter Region, NSW
  Verified
Product Quality
Transparency
Customer Service
Rates and Fees
Trustworthiness
Scott T.
Scott T.North-West & West coast, TAS
  Fair Incentive

Solar

Thanks firstly to Sam for contacting us and arranging for a appointment. Harry it was a absolute joy meeting you and going through the solar system.
Your easy approach and how you explain in simple terms the whole system is a credit to you.
Many thanks
Scott & Catherine Show details
Les
Les
 

Excellent Customer service experience

Friendly and helpful support staff. Smart Energy do what they say and follow through. Show details
Value for Money
Lana
Lana
 

We have had no dropouts & contractor who set it all up was professional & speedy

We are happy with the setting up of our smart energy solar battery. Harry did the initial interview with us and he was professional, friendly & respectful. Show details
Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
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KieraS
KieraS
 

Giv Battery

They helped me through each step of the process , especially kind
I had a solar Giv Battery installed it’s pretty awesome now not having to worry about bills Show details
Trista
TristaSouth East Queensland, QLD3 posts
 

Very easy process and great customer service

The whole process from start to finish was super easy. From doorknock, organising first consultation, consultation with Eli to battery install and beyond. Eli was very easy to talk to, he was friendly, obviously passionate about his career and explained everything in a way we easily understood. From there the communication was constant and we were kept in the loop every step of the way. Even beyond the install Smart Energy have kept in touch to make sure everything is still going well. Can't fault the service at all, highly recommend Smart Energy. Show details
Patricia J.
Patricia J.
 

Amazing service and installation

From start to finish the entire process has been quick and efficient. Minh was amazing with paperwork and organising me the most productive system for my house and my needs. The installers were lovely to deal with and cleaned up after themselves with minimal disruption to the day of install. Can’t recommend this company highly enough. Show details
Jen B
Jen B2 posts
 

Do not use this company!

Do not waste your time or money. Paid over 16k for solar panels. Was told you could monitor usage via an app! Never been able to connect to wifi. They want to charge me $300.00 for a call out fee for something that has never been set up. The instructions given did not work. Now loads of emails with no help! Now lodged to fair trading! Absolutely shocking customer service! My electricity bills are still extremely high. Show details
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Amrit
AmritSydney Surrounds, NSW2 posts
 

Smart rip-off energy

Absolute disgusting and most unprofessional people in the world
Never respond to customer enquiries
Total rip-off
Waste of money, resources and time
U will not find worst customer service in the world other than these people
Please don't get your hard earned money ending in these fraud people Show details
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Fraser Green
Fraser GreenSydney, NSW5 posts
 
domenico f.
domenico f.Illawarra, NSW2 posts
 

Annoying Telemarketing

Was approached by this group to install solar. I told the representative that I already had solar but had a very specific application and they could quote on the job. I got a call from their sales team and they told me they could do it. A couple of calls later I finally was able to get them to put me through to someone technical and after a brief chat he told me his company did not do enphase inverters.
I now get a call from their telemarketing team chasing me up. Annoying at the least and more annoying when the operator asks me why her company could not do it. Obviously now I am on their list I can expect more of these annoying calls. Show details
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Pauline23115
Pauline23115Sydney Surrounds, NSW4 posts
 

Dont use this company

Where do you start i have had a system installed how ever rebate on powerbill is only $80.00 to 90.00 a quarter. Tried contacting Smart Energy Group on several occasions but no response. Show details
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Philip H.
Philip H.South East Queensland, QLD2 posts
  Fair Incentive
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Chris
ChrisMetropolitan Adelaide, SA7 posts
 

Dont waste your money, Youre being conned !

Once you sign on the bottom line, the customer service goes right out the window... Dont be fooled , you will be tricked into buying their systems, and they simply dont measure up to what they claim... We payed for a 10kw system and told we would never have a bill.... WRONG! and to add insult to injury, the system breaks down every so often, and doesnt generate a thing.... Just a big expensive pile of junk on the wall , that looks UGLY... Initial door knockers will tell you , "If you get a bill on the first month, We will pay it"... Well we did , and they were nowhere to be seen ... Show details
Chris
Chris  
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Wish we NEVER bought the system

Questions & Answers

Simon C.
Simon C.

Just wondering if you have representatives doing door to door enquiries in the Bundaberg region today? Had 2 today in our neighbourhood and want to know if they are infact legit?

Smart Energy
Smart Energy   DM   
Steve Wright
Steve Wright

How can I contact your tech team. I have wifi connection on my solar panel inverter plus my battery. But installer set it up.

Smart Energy
Smart Energy   DM   

Hi Steve, You're always able to contact the customer service team on 1300 133 055 - we'd be happy to help.

Thanks again,

Jimmy - Smart Energy

Annie G.
Annie G.

Does anyone have a contact email or phone number for someone at Smart Energy who isn't on the support line/email? I have been calling their support line for over 2 months and have not had any result with my failed system.

PAUL
PAUL  

no

Barrybtec
Barrybtec  
Smart Energy
Smart Energy   DM   
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Details

About Smart Energy

Smart Energy offers electricity plans and solar services, including solar panel installation and solar batteries for both homes and businesses.

Smart Energy is a Clean Energy Council approved solar retailer.

Points of praise:

  • Most reviewers found that the customer support they experienced with Smart Energy was great. Reviewers said that staff were knowledgeable, communicative, and answered all their questions thoroughly.
  • They also said that the installation team were efficient, professional, and courteous in their homes.
  • Those who went through with an electricity plan or solar installation said that everything was running smoothly, and that they didn’t experience dropouts.
CategoryOnline Shops, Energy Providers and Solar Retailers
Services ProvidedElectricity
Services ProvidedSolar Product Retailer
Clean Energy Council Recognition Approved Retailer
Visit official website

Contact info for Smart Energy

  • ABN: 83615998377

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