Smart Energy

Smart Energy

3.8 from 69 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.1 (47)
  • Product Quality
    4.7 (41)
  • Return Claim MadeYes (0) · No (35)
  • Shipping
    4.2 (5)
  • Transparency
    4.0 (26)
  • Customer Service
    4.1 (55)
  • Rates and Fees
    4.0 (19)
  • Warranty Claim MadeYes (0) · No (31)
  • Purchase Price$107,378.14
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Sandra C.
Sandra C.Sydney, NSW

Terrible Install and Customer Service - House is ruined.

published

Had Solar Panels installed which damaged the external roof. With heavy rain this year now interior is damaged reported through and months later still without solar or repairs being completed.

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Customer Service
1/5
Incentivised Review No
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Charmaine
CharmaineSydney, NSW

Pushy salesperson solar

published

Pushy salesperson he continued to talk none stop. When asked to get to the point was quoted over 13k for a 5.6 system. Pushed for sign up for finance. When asked to leave was rude and bad mouthed the area while getting back into his car. After getting quotes for half the price offering the same panels. Company is a rip off

Value for Money
1/5
Customer Service
1/5
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Linda Gray
Linda GrayCentral Highlands and Goldfields, VIC
  • Verified

Absolutely Outstanding - Worth it's weight in gold (sun)

published

Thank you Shalleah Bastow (T/L)! Hanwha Q.Maxx G3 Cells. . Entire process from quote to install/use within 2 weeks. Despite 10+local power outages - we have continuous power. Leah was simply awesome. Great product, reliable and ongoing service.

Value for Money
5/5
Product Quality
5/5
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Review collected in partnership with Smart Energy

Olivia
OliviaMurray Mallee, SA

Respectable company

published

Smart energy have knowledgeable staff that were able to clearly explain how the rebates worked with solar and batteries. The team was also able to work around my schedule and and find a time to go over everything over the weekend.

Transparency
5/5
Customer Service
5/5
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David Tasmania
David TasmaniaLaunceston, TAS
  • Verified

Treated with Respect

published
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Value for Money
5/5
Product Quality
5/5
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Review collected in partnership with Smart Energy

Geoff
GeoffAdelaide
  • 4 reviews
  • 4 likes

Complete Rip Off

published

Quoted $12499 over 5 years for a 6.6kw, 5kw inverter system under their "Savings Plan"...up-front price $9600...quotes from local SA businesses in the $5750 to $6750 range for same/similar. Door to Door selling, 40 minutes to finally get the price...if I was cynical I would assume they are trying to take advantage of pensioners home during the day. Do your research and avoid at all (very high) costs !!!

Value for Money
1/5
Transparency
1/5
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Foggy_N
Foggy_NMetropolitan Adelaide, SA

Over exaggerated price. Not happy!

published

Completely overpriced. Pushy sales person - wont stop until you sign, now a relative is struggling and only saving $40 a quarter on bills. 5kw inverter, 17 panels $12500 when others have received more panels, higher kw same price. Either way the price is exceptionally over-inflated.
Really disappointing to see a business that should be helping the world, take advantage of those most vulnerable. I will be escalating.

SA. Installation late 2021.

Value for Money
1/5
Transparency
1/5
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Huge savings

published

Very large decrease in the bills and higher than expected output from the solar. Saved around $600 off the most recent bill. Definitely would recommend getting solar, especially with all the price rises recently.

Value for Money
5/5
Product Quality
5/5
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Quality Product

published

Knowledgeable sales team and helpful customer support. Installers were friendly and helped set up my phone to monitor system output. Q-cell performance is great, much better than my previous system.

Value for Money
5/5
Product Quality
5/5
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Zoe Mack
Zoe MackSydney, NSW
  • 2 reviews

Great Customer Support

published

The installers showed up on time and had our system installed in a day with no dramas, even with a challenging roof layout. It’s worked perfectly over the last year since installation. We really appreciate the customer support team at Smart Energy being able to help with our questions even this far down the track.

Value for Money
5/5
Product Quality
5/5
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Jocelyn Markey
Jocelyn MarkeySouth-Eastern Region, NSW
  • Verified

What a difference!

published

We had solar panels from another company and found we were getting very little return. Smart Energy installed a lithium battery in very short time and have great backup. Saving huge amounts on bills!

Value for Money
5/5
Product Quality
5/5
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Review collected in partnership with Smart Energy

  • Verified

Great Work

published

From the beginning to end, the process was very well explained and it made the experience of making a big financial decision easier. Thanks to John and Jack who helped along the way

Value for Money
4/5
Product Quality
4/5
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Review collected in partnership with Smart Energy

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Andrew Munkman
Andrew MunkmanSydney, NSW
  • Verified

Very professional, friendly and always happy to help.

published

We engaged Smart Energy to replace our old solar panel system.,the set up process was quick and efficient and Smart Energy were always happy to help, friendly and efficient. The system has been without fault and we have been very happy with the whole process.

Value for Money
5/5
Product Quality
5/5
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Review collected in partnership with Smart Energy

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  • Verified

Amazing service

published

We had solar installed and the process was simple and easy from the start. Kerry was amazing to work with as were all the trades involved. We’ve had zero issues with the the connection and everything is going well. From signing of contracts through to installation was fast! Can’t thank all involved enough

Customer Service
5/5
Incentivised Review No
ServicesSolar Buy-Back
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Review collected in partnership with Smart Energy

Marg Smith
Marg SmithSmithton
  • 3 reviews
  • 1 like
  • Verified

Find it great..now electricity prices are increasing.

published

17 solar panels on the roof of the shed. Took about two days..with rain interruptions. The setup was done professionally. Power is great..very reliable and efficient. No problems with dropouts.

Product Quality
5/5
Customer Service
5/5
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Review collected in partnership with Smart Energy

Questions & Answers

Susan P.
Susan P.asked

How much is a new battery and how often do you need to replace them .

No answers
Susan P.
Susan P.asked

I was under the impression that once we got solar, we won't have a electric bill again. Why do people still have a energy bill???

No answers
Susan P.
Susan P.asked

What does solar buy back scheme mean

No answers

Get an answer from our members and Smart Energy representatives

Details

CategoryOnline Shops, Energy Providers and Solar Retailers
Services ProvidedSolar Product Retailer
Clean Energy Council Recognition Approved Retailer
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