Smart Energy

Our experience with Smart Energy was very relaxed, and the salesperson was very good to deal with. He answered all our questions and let us make the decision without any pressure. I would recommend Smart Energy any time Show details

Smart Energy and their installers were knowledgeable, professional and helpful. They made what was for me a potentially stressful experience relaxed , confident and very happy with the process. I would recommend them to anyone. Kim W Show details

Communication was great, installation was moved up a week. Great team to install panels, communication was great. No problems at all Show details

Initial experience from this company was good and felt productive. When the time came to install the battery, it was installed, not where was agreed, where it was installed was directly in the way of a proposed plumbed water tank AND where it was… Read more

installed the ground had not been levelled. So currently the battery sits 20-30cms below the level ground. Where the battery has been installed is susceptible to flooding, so it will interesting to see what happens. I tried to contact by phone and was told "someone would get back to me" a few days passed and I sent an email, again I was advised that "someone would get back to me" I regret making this decision and going with a company that personally appears that they do not care about after sales service or customer satisfaction. I would not and cannot recommend this company in anyway.

Buyer beware. They knew our location and climate we live in but sold us batteries that are not suitable to the colder climate. Couldn't work out why we were not getting any battery charge on cold morning to around 11am. On further investigation the… Read more

battery will not take charge below 0 degrees. Was -14 the other morning. Asked numerous times why the energy was going back to grid. Was told working fine. Really. Also on install the contractor has blown up numerous items in our house as he hooked it up incorrectly and he is saying not his fault. Its been a nightmare. Its now 6 weeks and guess what nothing except crap from this company. Please don't believe the promises these people make.

I am a few weeks into having had 10kw of EssAlpha batteries installed at my home in Coffs Harbour. I would not have done this but for the time and effort put in by their representative Daniel Pannel. I was cold canvassed at first by I presume a backpacker who asked if I had considered a battery. I said yes and Daniel came to my home and spent a… Read more

long time examining our power bills, told me of the interest free loan from the Federal Government, $12,000 repayable at $100 a month for ten years. He explained that the savings in power bills would effectively cover the repayment and because he was trustworthy, my wife and I went ahead. We have the loan and the batteries, which were expertly installend by Smart Energy's technician and it is working very well, in fact we are not only covering our own needs but exporting a lot of free energy to the grid. In future, given the overflow, I might consider on of the VPS (Virtual Power Supply Schemes) where an energy provider will pay for us to allow them to dip into our reservoir of power to augment the grid. So well done Daniel and Smart Engery.

Really happy with my experience with Smart Energy from start to finish. The sales representative Nick was friendly, easy to deal with and took the time to explain everything clearly without making me feel pressured. I appreciated being able to ask questions and get straightforward answers before making a decision. The set-up process was pretty… Read more

simple, and everything happened within the timeframe I was given. The installation team was professional, polite and respectful of the property. The panels were installed quickly and the whole process was much easier than I expected.

Since having the solar system installed, it has been working reliably and I haven’t had any issues. It’s been great seeing the system working and helping reduce our electricity costs.

I’ve also been pleased with the customer service after installation. A special shout out to Grace who spent time going through the app and explaining how it works. Whenever I’ve had a question, the team has been helpful and responsive, which has given me confidence that I can get support if I need it.

Overall, it’s been a really positive experience with Smart Energy. Everyone I’ve dealt with, from the sales representative to the installation team and after-sales support, has been friendly and professional. I’d definitely recommend them to anyone looking at getting solar.

From the very first knock at the door by the Smart Energy rep I was impressed. Later that day Connor came and explained very clearly how a battery being installed would work for us. So much so that I decided to sign up there and then. A installation date and time was set for one and half weeks time. We already had a 6.6kw solar system which this… Read more

10kw battery matches well with. The day before the installation Sebastian dropped by to check the site of installation. Both on time and was a pleasant young man. Brandon arrived on time and too was pleasant, efficient and knowledgeable. He then showed me how to use the app to see what our whole system was doing. It's so clear, accurate and I must say, I am a little obsessed with checking the app to see how we're doing power wise. Many days we are 95-98% totally self sufficient with the worst I think was 79% and that was in winter with 2 split a/c systems cranked up for hours on a cloudy day. Seeing the Origin bill over the next 3 months and beyond will be very interesting. John, the company owner came by for a while helping out too. Once again, a great bloke. I cannot speak more highly of the whole Smart Energy process. Even after the installation was completed I was contacted to see how everything went. Also Smart Energy put me in touch with a rep from Origin energy to change our plan to better suit our new solar/battery system wh8ch also was an easy process. Cheers to Smart Energy

I have had my solar battery for 6 days now and I'm very happy with it. Everyone from the sales team to the installers have been great and I'm enjoying monitoring my power usage through the app. So far my home is being powered around 90 percent by renewable energy and that makes me happy! Show details

Very happy with Smart Energy in regards to getting a solar battery. Service was excellent from start to finish and would definitely recommend them to anyone interested in getting a battery. Show details

Bought a battery from Smart Energy. Not the cheapest but advice, installation and after sales support has been excellent. We are almost without need of support from the grid even when charging our small electric car. 6.8 KW solar and 10Kwh battery. Show details

High pressure door salesman pushed us into a meeting we didn’t want and couldn’t cancel. They don’t listen and don’t respect your boundaries - even on your own property! Show details

My home battery is still “not online” after over five months of back and forth emails and phone calls. Nor does it have a shelter as in contact. Basically the installation has not been completed. Unfortunately after sales service is very poor with no follow up although promised. Show details

Had a young kid turn up this morning, telling me I had a chance to recieve better power bill if I booked a "specialised member"of their team. Firstly, he had NO information about or clear information about how this was going to be achived when I asked him about if they where offering a cheaper kiloawatt price or how this was going to be achived. … Read more

He went on about installation of air cons, batteries, ev charge points, hot water pumps, solar panels. He didnt really know anything about the company, how installing any of these products would reduce my power bill or any vauleable information about the company, he was more instersted in booking an appointment for someone else to see me. For about 20 minutes he stagged his way through a speil he was unfarmailar with, couldn't asnwer any questions I aske about how this company was to provide a discount or what the process was to get a better cheaper power bill. Instead muttering something about, some other company would pay the bill and I would inturn pay them, thou no real inforamtion was given, nor do I think he new any information. Seems a layer marketing company, where a cold call would be given a small payment to book an appointment for a second sales person to come in and con you into buying something that would not save any money towards the power bill. From there pricing i.e on batteries (telsa) at 15k there are other business that intall these units at lower costs, and don't have issues with services/installations. Seems like a tiered marketing con, to sale you something that is not going to reduece anything, but increase costs as you must paying them on top of what is already charged by a power company. For a company to train cold calls, this guy had no idea of what he was selling let alone how this was going to reduce my current power bill. Seems just a very poor way of conning eldery people out of thousand of dollars for something that will make NO differnece to thier bottom line. I would completly give this company a wide berth.......

I had a new solar system installed and the staff from smart energy were very friendly and helpful. The communication was excellent and the installation team were fast and professional. Show details

A big shout out to Simon who from the knock on the door to sitting down at the table and explained all in detail. Although we had a couple installation time changes everything went smoothly. Felt for the guys on the roof, on the moderately warm day of installation. Hope they enjoyed their Zooper Doopers Show details

From the beginning of the process of simply enquiring about my available options for installing a new solar system at my home, to the end with the actual installation, loan application and more, I was fully supported by Zadkiel Karam who was astounding in the way he took me through every step, answering all my questions, and making every step… Read more

super clear and transparent. I very much enjoyed Zadkiel's respectful and non-imposing way of engaging with me, never forcing the sale, but providing me instead with all the information I needed to arrive at my own decision. His communication and manners are exquisite and a true joy to engage with. Through engaging with Zadkiel, I got a sense of how Smart Energy works and how they actually attend to their customers. I feel completely supported as a customer, and would highly recommend Smart Energy. Thank you Zadkiel and everyone.

Talya first came after talking to her she put me onto Chad who spent quite a while with me explaing solar.them i signed up so far all is good.love that you can check on my phone usage hopefully power bill will speak for itself Show details

All areas of service were AAA from communication with customer service to installation and after-sales service. The installer was meticulous and took the time to explain the system and features of the app, there was help to find the best electricity plan and best of all - no pushy salespeople!! I can see the return on investment via the app that the system has already started to pay for itself. Very pleased!! Show details

Had a great experience and was looked after by Taz Saunders. He was extremely informative and went above and beyond to ensure I understood everything, he also kept in contact afterwards to ensure I was satisfied. Thanks Taz, you’re a legend! Show details

The installation went very well, the team doing it were great, and despite complications with our awkward roof set-up, they did a wonderful job. 13 panels with 10 kW Alpha Es battery. Show details

All my dealings with Smart Energy have been clear and efficient. Tradesman were very good. They arrived on time and completed the work efficiently. The whole system (Rinnai heat pump hot water and Alpha ESS home battery) were installed, set up and connected to the app before they left. A couple of phone calls after to make sure it was all working. I would recommend the process and staff to others. Show details

Very neat installation and good workmanship. They were also very helpful in helping me understand how the system works and what i need to in case of equipment failure Show details