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Don't use smart fares, they Scammed me.
Booked a flight for mum in February this year to south Africa via Emirates,Ticket was A$3100, dem they cancelled flights and promised to refund me only A$1100 till now they can't pay me back all crap stories. Real scammers.
A scam , warning, don't use them.
No reply, of confirmation call in, charge you heap More money for same flight. Totally scam...ACCC should be informed. They said to a cancellation but never did, rubbish. Do not use them
AVOID this company. ITS A SCAM. Booked via smart fares. Called to confirm. They said they could no longer offer the same price and quoted way above the airlines website. Tried to cancel. They hung up on me. Called again, finally cancelled. Waiting to see if they charge my credit card.
DO NOT GO WITH SMARTFARES
Do not go with these people they are a scam and they are thieves, they manipulate you into thinking you are paying small amounts but they rip you off later by adding big amounts to your bill without realizing. Then they blame it on the terms and conditions and make you look like an idiot, which they know that no one reads. Their customer service is terrible. You will end up paying much more through them than anywhere else because of their hidden fees and charges but they make it look like you are paying less. BIG SCAM
THEY WILL SCAM YOU, IS A BIG INDIAN FRAUD
2019 SCAM by smartfares.com bought a ticket, they sent a confirmation with a "booking number" and the itinerary I checked a couple days later in the airline website and there was no flight booked under my name. Then, I chatted with smartfares customer support and they just told me, sorry but your ticket wasn't able to proceed as the price changed up. Therefore, they were asking me to pay 30% more of the price that I bought that day, I could have got it for an almost similar price in the airline website just to save a few bucks I went to this we...bsite and now they are telling me I don't have a ticket. They told me to call and talk with a supervisor, who didn't do anything different than the one before, just promised me that if I pay the extra amount I could get the ticket straight away (why they didn't do this the first time?) . At the end I asked for a refund as the new price they were offering was way higher than the airline price. NEVER BUY FROM THIS GUYS, THEY WILL TRICK YOU.
Worse customer service, they do not give cancellations and I had such a horrible time canceling my flight. I had a death in the family and had to cancel my vacation, and they needed me to require a death certificate to give me a refund.... I get it but thats horrible customer service. Especially when I'm dealing with a family death.
Also, the insurance covers nothing. I asked how much I would have gotten back if I had NOT had insurance and she said the same amount. Dumb. Horrible, will never use them again.
Terrible!!! Please do not use this company.
My partner and I booked a domestic flight from Adelaide to cairns with plenty of time in advance so the flight wasn't overly expensive. Only to receive an email four days before the flight telling us that our seats had been sold so we called them and they told us that they could either give us a refund which would have taken 7-8 business days for the money to be in our account or book another flight for us at the same time which would cost us $299 in excess to the flights we had already booked, paid for and been given a confirmation invoice for.... We were considering calling the police because surely this falls under a fraudulent category. Will not be using these people ever again and will be writing as many reviews as I can to prevent this company from getting their dirty money sucking, scamming claws on any more poor people.
Overcharged and not cheap either
I purchased the ticket a family from them to india. Before giving out my credit card details, i confirmed exactly how much i will be paying for? I was also told they will not process the payment unless they send all the details and unless am happy with. They processed the payment straight away and overcharged me. They dint mention about hidden charges at all and i was with international transaction fees of AUD200. I paid AUD700 more than local travel agents. Local travel agents quoted me AUD5500 wheres as i paid AUD6300 all together after every...thing. Online fares on their website shows cheap rates but when you actually pay for it, its lots dearer compared to local travel agents. never use these guys at all and never recommend at all... Guys be aware and stay away from this site even though its shows very cheap rates. Shitiest site..
Overcharged and cancelled tickets
Booked a round trip using this company only to have them cancel a leg off the journey and found out later that they actually overcharged my card for 301.80usd
have been sending requests for refund but to no avail would never book through them again.
Was on the phone with them for 45mins and got no where trying to get them to admit the overcharge they took from my account.
Untrustworthy company be very cautious booking through them look elsewhere please.
I am from Australia and should have booked here not through them.
That's what happens ...
Final price wasn't what they said it would be. Don't know if it was conversion rate or what, i don't care. Just want to know what I'm being charged before paying. Not when it's too late to pull back.
Before booking flights with these people, make sure you check that the price is in your countries money. I paid US dollars not AU dollars, so hence more expensive than going direct. Very sneaky of them. Not happy.
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