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Smartbox
5.0 from 18 reviews

Transaction was perfect.

Transaction with Smartbox was excellent. Our early contact was perfect I appreciated and understood the information given. Both delivery and removal of smartbox were problem free. I would definitely recommend this company.

1 comment
Dear Joy, We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future. Kind regards, Grace Customer Service

Fast and Hassle Free

A simple and easy storage setup for those who only have a small amount of possessions to keep safe till required. Staff were excellent to deal with. Loaded the container quickly and all items stacked neatly and there were no breakages.

1 comment
Dear Heather, Thank you for choosing Smartbox. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future. Kind regards, Smartbox Customer Service

Excellent

The service was great . They were there with very short notice . Priced very good . Would highly recommend using this service . Friendly helpful staff . Efficient , prompt , helpful and prices are fair .

1 comment
Dear Gaylene, Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you in the future. Kind regards, Smartbox Customer Service

Definitely recommend and use again!!

Contacted a few different providers as storage options.. Smartbox were definitely the most helpful when ordering - assisted with estimated storage needs and had ample availability. Box arrived seamlessly and the delivery man was very friendly and helpful. Everything in the storage box worked well. They even put a notification in our neighbors mailboxes to advise the box will be there which we thought was great. Will definitely use again and recommend to family and friends!

1 comment
Dear Camilla, Thank you for choosing Smartbox. We’re so happy to hear you had a great experience with us and look forward to helping you again in the future. Kind regards, Smartbox Customer Service

Smartbox exceeded expectations

We moved out 55 cubic metres and couldn't have done it in time before settlement without Smartbox. The staggered deliveries were great and everyone we dealt with were extremely pleasant and most helpful and professional. Big thankyou to Anne, Richard, Mike, and Andrew.

1 comment
Dear Glenda, We’re glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll send this on to our team. Kind regards, Smartbox Customer Service

Great Rates and these guys go Above and Beyond!

Excellent service, precise info, great follow-up and they action what they say they’ll do! I’ll definitely book again if I need in the future. Much better value than other storage options.

1 comment
Dear Zelk, We’re pleased to hear of your positive experience with Smartbox. Thank you for sharing your feedback. We look forward to working with you again in the future. Kind regards, Smartbox Customer Service

Efficient

They were helpful, on time, well mannered, which is rare these days. A pleasure to deal with. Would recommend them for sure to Otha.

2 comments
Hi Mimi, Thank you for choosing Smartbox. We’re so happy to hear you had a great experience with us and look forward to helping you again in the future. Kind regards, Smartbox Customer ServiceYou are welcome

Smartboz Grace Storage

Had two great experiences with this crew first when stored second when retrieved great crew also recommend John Hernandez. storage a box Grace Storage team are the best they take care of loading and unloading your items.

1 comment
Dear Janieg, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your experience with Smartbox and we look forward to helping you again in the future. Kind regards, Smartbox Customer Service

Perfect price

Not too expensive, just the right price... I love that they drop it off and pick it up especially when most storage companies don't do that... it makes moving so much easier.. highly recommend!

1 comment
Dear Kel.o, We're glad you enjoyed your experience with Smartbox. Thank you for sharing your feedback. We look forward to working with you again in the future. Kind regards, Smartbox Customer Service

Efficient at the task at hand

The team from Smart box phoned ahead and were on time, no fuss, in and out in under 1 hour.

1 comment
Dear Oldgrumps, We’re pleased to hear of your positive experience with us. Thank you for sharing your feedback. We look forward to working with you again in the future. Kind regards, Smartbox Customer Service

Friendly service

..reception was friendly , very helpful , patient and the driver was also friendly .it was a great experience .

1 comment
Dear Sandy, Thank you for choosing Smartbox. We’re so happy to hear you had a great experience with us and look forward to helping you again in the future. Kind regards, Smartbox Customer Service

Superior storage

Overall a good experience, helpful staff and a well kept clean warehouse. I would certainly use Smartbox in the future.

1 comment
Dear Smart Cookie, Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you again in the future. Kind regards, Smartbox Customer Service

Perfect

1 easy friendly team to deal with everything from start to finish was exceptional HIGHLY RECOMMENDED I would use again

1 comment
Dear Scott, Thank you for your kind words. We look forward to helping you \again in the future. Kind regards, Smartbox Customer Service

Smartbox has been a life saver for our Club

Once a year the flower society that I belong to stages a large flower show in Mt Waverley Community Centre at the end of February. A few weeks before the Show we learnt that the place where we store our tables, tiering, vases, cloth and other equipment would no longer be available after the Show. Panic stations! Smartbox to the rescue. Sales manager Ben in Sydney worked out a good deal for us and the Footscray warehouse contact person Mike could not have been more helpful. A free access visit to the warehouse reassured us that everything arrived safe and sound. Now when we have a Show the Smartbox will be delivered to the Community Centre and picked up after the Show. All we have to do is unpack and pack the box. We no longer have to pack and unpack at the storage site. So far so good.

1 comment
Dear Stanton, We’re pleased to hear of your positive experience with us. Thank you for sharing your feedback. We look forward to working with you into the future. Kind regards, Smartbox Customer Service

Great option for storage

When looking for a way to store my items I contacted several place. I decided to go with smart box for a couple of reasons. Reasonable price, a well known company name (owned by Grace) they're have their storage facility undercover in footscray and I more than likely won't need to access my items (even though they give you the option to if needed). The process went quite smoothly, they dropped off the box, I packed it and then the following day they took it away, so far so good.

1 comment
Dear Belle, Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you in the future. Kind regards, Grace Customer Service

Hassle Free Storage

I cannot recommend this company highly enough. From Mark in the office to Mike and his exceptional team of packers, I was supported every step of the way. Moving is stressful enough without the hassle of organising truck hire and then storage unit rental. This innovative system allows you to bypass all the running around and frees up your time for anything that needs to be sorted before you move. The prices are great too! In this day and age of greedy corporations, this company has a massive heart

1 comment
Dear Pauline, We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to Mark, Mike and the rest of our team. Kind regards, Grace Customer Service

Like an angel in a box

The company has so far been so supporting and amazing to my situation.
My life was turned upside down and homeless with 2 children and a 11yr old rescue dog.
As well as having an injury, double handling and time frame has not been on my side.
Smart Box has giving me time to feel secure, focus on healing and finding a home for us again.
Admin and workers have been a breath of fresh air and definitely reliable in making sure my needs were met within the time required.
I would love to Thank Smart Box Employees for your HELP in my emergency crisis.
I could not have done it without you guys I am so very great full

1 comment
Dear Staytru2u, Thank you for your kind words. We are proud of our team and their dedication to help our customers, and really appreciate your positive feedback. Kind regards, Smartbox Customer Service

Smartbox system - excellent concept, excellent service team.

First time selling a home and we were instantly into a whole new world of decluttering. I had horrible visions of negotiating storage for the declutter, loading up utes, driving to the storage facility, unpacking, and then doing it all again! And it would be bound to rain, eh. Horrible thought.

Smartbox provided an effective, alternative decluttering system for us. They delivered a really decent size (about 11 cubic metres) storage box on a trailer direct to our home, left the container with us for a couple of days to load all our boxes and things, then - early one morning - hitched up their vehicle and took it all away to secure storage. Lovely. One thing we really liked about the Smartbox packing was that, once we had all the cardboard boxes and items of furniture loaded, we could then squeeze other bags and bits and bobs in.

Charles and James - on the Smartbox service end - provided really smooth service with information, administration, and payment things. Fred, the Smartbox delivery guy on the ground, was simply a star. Jockied the Smartbox trailer into a perfect position in front of our garage, showed us around the best way to load up, and, mate, you should have seen the way he backed that massive trailer up a 25 metre driveway as he took the load away! You don't see that style of professional driving too often.

With an excellent product and similar service contained within a reasonable pricing structure, I would recommend this company.

1 comment
Dear PatK, Thank you for your kind words. We are proud of our team and their dedication to help our customers, and really appreciate your positive feedback. Kind regards, Smartbox Customer Service

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