36 reviews

94% · 342 · 6%

Customer Service
Job Satisfaction


36 reviews
Artie5 posts

Smartbox have been great to deal with

Smart box were great to deal with. They packed up our house into two containers. They are easy to deal with and access is really easy. Just call them up and they get the container for you.

Extremely rude

I tried to book a smartbox albeit on short notice, was told one was available however when I said I could call back in 10 minutes to book to get my credit card etc, I was told to go elsewhere rudely which is just as well.
Customer Service
Job Satisfaction
Justin G
Justin GSydney, NSW7 posts
KathleenSydney, NSW

Perfect Service

Great work done by John and his team. They moved my furniture from storage to my home within the promised timeframe. Very professional staff and hardworking. Thanks John and the team for making my life a little easier by helping me to move my stuff into my home. Great job, well done. All the best. Show reply
LeanneSydney, NSW

Fantastic service!

Super convenient and friendly service. Great communication from the booking/operations teams. Drivers always called ahead and arrived within the expected time window. So impressed with everything from start to finish.
Homebush Miller
Homebush MillerSydney, NSW2 posts

Easier way to move

The contact was friendly & helpful. What is necessary, as the contents of box will be going to the Blue Mountains, is a direct link between you & your parent company, Grace Removals, for your staff to be able to provide an quote, even an estimate, as to the cost to take it there.
I can't say more, as I've not needed to access the box, since it was taken to your storage facilities.
Felix H.
Felix H.Greater Melbourne (Metropolitan), VIC2 posts

Moving with smartbox is easier than expected and can be ordered within a day

Although the process of ordering smartbox can be a bit long , the process was very simple and easy. Jessica especially was really helpful with the orders and she was very patient and helpful, even with things I dont understand. So dont hesitate to ask questions even if youre still not sure about moving with smartbox. Rob was very helpful with the moving as well, he did more than enough with the moving process and he was very friendly. I would recommend smartbox to anyone that wants a quick and easy moving process. Show reply
CindyNew South Wales2 posts

Awesome service & great team

A very helpful, friendly and professional service.

The end to end process from initial contact to redelivery was seamless. Thank you to the team!

Great company to deal with and I would recommend them. Show reply

EstherSydney, NSW

Smartbox move house

I will definitely use smart box anytime am moving again. Very good service.All my good arrived in good condition.I will highly recommend them to everyone.very friendly staff,encourage and very supportive . Thank you Smartbox. Show reply
Evie Rogan
Evie RoganSydney, NSW

Storage the way it should be done

Smartbox, the people are friendly and experienced. They loaded my shipment, sent me proof (photos) of my goods in the containers and locked up. I would highly recommend them to everyone.

November 30th 2019 Update: Great service

I am so grateful to find Smartbox moving to Melbourne. We are well looks after , their staff giving us their continuous support in every way, we definitely will use them again n recommend them to friends . All our good arrived in good condition, cant thank you enough Smartbox team n their staff. Show reply

KezGreater Melbourne (Outer), VIC7 posts

SmartBox to move house

Would definately use this service again. Great advice and support from the crew. Made the move so simple and I know my items are now safe and secure till I need them. Thanks, Smartbox! Show reply
LynetteSydney Surrounds, NSW3 posts

Well done Smartbox

As someone who has moved many times over my life I would rate Smartbox as the very best organisation that I have dealt with. Professional, efficient, obliging and friendly describes the interaction I had at all points of contact....... would not hesitate to recommend. Show reply
Eve Multari
Eve Multari

Great business if you need storage

I would definitely recommend if you need to store your items they are very helpful & friendly staff & not overly priced so great value for money & they deliver & pick up when they say Show reply
ljsargSydney, NSW

Smartbox made our move so easy!

Fantastic service. The storage unit came directly to us, we packed it up and off it went. No need to load up a truck then unload into a storage unit. A real time saver! We also added the 'Wait and Assist' service and the removals team were fantastic. They helped us get everything out of our apartment and managed to fit it all perfectly into the box for us. I would highly recommend Smartbox to take a lot of the pain out of moving! Show reply

Questions & Answers


I have some cupboards of documents in Dawes Point which need storing. How much do you charge please.
Ruth Wylie

Homebush Miller
Homebush Miller  

Hi Ruth, I don't run the this business, I rent a Smartbox. Youll need to go to their website and get the contact details from there. has affiliate partnerships. These do not influence our content moderation policies in any way, though may earn commissions for products/services purchased via affiliate links.

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