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Smartbox
5.0 from 33 reviews · View Statistics

Reviews

5.0

33 reviews
3
(0)
2
(0)
1
(0)
  • Customer Service
    4.9 (9)
  • Job Satisfaction
    5.0 (8)
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Kathleen

KathleenSydney, NSW

Perfect Service

published

Great work done by John and his team. They moved my furniture from storage to my home within the promised timeframe. Very professional staff and hardworking. Thanks John and the team for making my life a little easier by helping me to move my stuff into my home. Great job, well done. All the best.

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Kathleen,
We’re glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Smartbox Customer Service

Leanne

LeanneSydney, NSW

  • Verified customer

Fantastic service!

published

Super convenient and friendly service. Great communication from the booking/operations teams. Drivers always called ahead and arrived within the expected time window. So impressed with everything from start to finish.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Homebush Miller

Homebush MillerSydney, NSW

Easier way to move

published

The contact was friendly & helpful. What is necessary, as the contents of box will be going to the Blue Mountains, is a direct link between you & your parent company, Grace Removals, for your staff to be able to provide an quote, even an estimate, as to the cost to take it there.
I can't say more, as I've not needed to access the box, since it was taken to your storage facilities.

Customer Service
Incentivised ReviewNo
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Felix H.

Felix H.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Moving with smartbox is easier than expected and can be ordered within a day.

published

Although the process of ordering smartbox can be a bit long , the process was very simple and easy. Jessica especially was really helpful with the orders and she was very patient and helpful, even with things I dont understand. So dont hesitate to ask questions even if youre still not sure about moving with smartbox. Rob was very helpful with the moving as well, he did more than enough with the moving process and he was very friendly. I would recommend smartbox to anyone that wants a quick and easy moving process.

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Felix,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service

Cindy

CindyNew South Wales

  • 2 reviews

Awesome service & great team

published

A very helpful, friendly and professional service.

The end to end process from initial contact to redelivery was seamless. Thank you to the team!

Great company to deal with and I would recommend them.

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Cindy,
We’re glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Smartbox Customer Service

Esther

EstherSydney, NSW

Smartbox move house

published

I will definitely use smart box anytime am moving again. Very good service.All my good arrived in good condition.I will highly recommend them to everyone.very friendly staff,encourage and very supportive . Thank you Smartbox.

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Esther,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service

Evie Rogan

Evie RoganSydney, NSW

Storage the way it should be done

published

Smartbox, the people are friendly and experienced. They loaded my shipment, sent me proof (photos) of my goods in the containers and locked up. I would highly recommend them to everyone.

November 30th 2019 Update: Great service

I am so grateful to find Smartbox moving to Melbourne. We are well looks after , their staff giving us their continuous support in every way, we definitely will use them again n recommend them to friends . All our good arrived in good condition, cant thank you enough Smartbox team n their staff.

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Evie,
Were pleased to hear you had a great experience with Smartbox. Thanks for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Smartbox Customer Service

Kez

KezGreater Melbourne (Outer), VIC

  • 5 reviews

SmartBox to move house

published

Would definately use this service again. Great advice and support from the crew. Made the move so simple and I know my items are now safe and secure till I need them. Thanks, Smartbox!

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Kez,
Were glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, well send this on to our moving team.
Kind regards,
Smartbox Customer Service

Lynette

LynetteSydney Surrounds, NSW

  • 2 reviews

Well done Smartbox

published

As someone who has moved many times over my life I would rate Smartbox as the very best organisation that I have dealt with. Professional, efficient, obliging and friendly describes the interaction I had at all points of contact....... would not hesitate to recommend.

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Lynette,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Smartbox Customer Service

Storage Providers

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Great business if you need storage

published

I would definitely recommend if you need to store your items they are very helpful & friendly staff & not overly priced so great value for money & they deliver & pick up when they say

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Eve,
Thank you for sharing your feedback with us. We're so glad you enjoyed your experience and we look forward to helping you in the future.
Kind regards,
Smartbox Customer Service

ljsarg

ljsargSydney, NSW

Smartbox made our move so easy!

published

Fantastic service. The storage unit came directly to us, we packed it up and off it went. No need to load up a truck then unload into a storage unit. A real time saver! We also added the 'Wait and Assist' service and the removals team were fantastic. They helped us get everything out of our apartment and managed to fit it all perfectly into the box for us. I would highly recommend Smartbox to take a lot of the pain out of moving!

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox
Niko

Niko

  • 2 reviews

Smart box .....smart and only best choice there is

published

Looked after my belongings.... great service and friendly staff ..... I would definitely use them again for storage.... on time to deliver my storage ....and if I wanted anything from the box.... they were happy to bring it down with no problems ..... thanks guys

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Niko,
Were glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, well send this on to our moving team.
Kind regards,
Smartbox Customer Service

Storage Box

published

Staff were very helpful, meticulous in their explanation of what size would be required, drop off and return went absolutely smoothly, all the staff were helpful , I was very impressed with service , good information - Thank you

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Jenni,
Thank you for sharing your feedback with us. Were so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Smartbox Customer Service

BMc

BMcSydney, NSW

Smartbox was delivered on time and picked up

published

The box was loaded up ok a bit harder to fit everything in than expected, we finally got there in the end and got all in . Thank you to all at Smartbox

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear BMc,
We’re pleased to hear of your positive experience with Smartbox. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Smartbox Customer Service

Excellent service!!!

published

The perfect way to store your staff
I highly recommended
Easy, great and hassle free
Good communication, excellent and professional staff to talk to, very friendly, reliable and helpful
I'll use it again.

I just love it.
Thanks.

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Isabelia,
We’re pleased to hear of your positive experience with Smartbox. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Smartbox Customer Service

Storage Providers

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Transaction was perfect.

published

Transaction with Smartbox was excellent. Our early contact was perfect I appreciated and understood the information given. Both delivery and removal of smartbox were problem free. I would definitely recommend this company.

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Joy,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service

Heather k

Heather kGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Fast and Hassle Free

published

A simple and easy storage setup for those who only have a small amount of possessions to keep safe till required. Staff were excellent to deal with. Loaded the container quickly and all items stacked neatly and there were no breakages.

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Heather,
Thank you for choosing Smartbox. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.
Kind regards,
Smartbox Customer Service

Gaylene M

Gaylene MGreater Melbourne (Outer), VIC

Excellent

published

The service was great . They were there with very short notice . Priced very good . Would highly recommend using this service . Friendly helpful staff . Efficient , prompt , helpful and prices are fair .

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Gaylene,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you in the future.
Kind regards,
Smartbox Customer Service

Camilla H

Camilla H

  • 2 reviews
  • Verified customer

Definitely recommend and use again!!

published

Contacted a few different providers as storage options.. Smartbox were definitely the most helpful when ordering - assisted with estimated storage needs and had ample availability. Box arrived seamlessly and the delivery man was very friendly and helpful. Everything in the storage box worked well. They even put a notification in our neighbors mailboxes to advise the box will be there which we thought was great. Will definitely use again and recommend to family and friends!

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Camilla,
Thank you for choosing Smartbox. We’re so happy to hear you had a great experience with us and look forward to helping you again in the future.
Kind regards,
Smartbox Customer Service

Smartbox exceeded expectations

published

We moved out 55 cubic metres and couldn't have done it in time before settlement without Smartbox. The staggered deliveries were great and everyone we dealt with were extremely pleasant and most helpful and professional. Big thankyou to Anne, Richard, Mike, and Andrew.

Incentivised ReviewNo
1 comment
Smartbox
Grace R.Smartbox

Dear Glenda,
We’re glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll send this on to our team.
Kind regards,
Smartbox Customer Service

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Questions & Answers

Ruth

Ruthasked

I have some cupboards of documents in Dawes Point which need storing. How much do you charge please.
Thanks
Ruth Wylie

1 answer
Homebush Miller
Homebush Miller

Hi Ruth, I don't run the this business, I rent a Smartbox. Youll need to go to their website and get the contact details from there.

Get an answer from our members and Smartbox representatives

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