20 questions from our users
Hi there, I have been reading the reviews on the Smeg Victoria Collection double oven. We purchased one last year (panna) and are awaiting our new kitchen before it is fitted. The reviews are worrying me. Have the problems that are being reported been fixed in the newer ones? Is this a common problem? I don't want to install mine and then 2-3 years down the track have it going rusty and chipping.
My Smeg TRA90 was installed about 6-8 weeks ago. Everyone who has seen it always compliments its looks etc. I have had no problems with it and it works well. As for chipping and rusting - I am not sure that will happen and if it did in the short term I would be contacting Smeg. Look forward to how really beautiful this oven is going to look when installed and how well it is going to work.
We remodelled our kitchen about 3 years ago and kept our old (cupboards and appliances) and installed them in our garage as they were still in excellent condition, which l now use more than my new TRA90 We wanted a black stove and fridge and settled for the Smeg as it had the look we wanted and couldn’t get St.George as it was no longer being made.
What a mistake!! There were Pre existing dots on the backsplash and l tried to remove with an enjo cloth. The enamel must be so thin or soft that it has left scratches, as it has also on the panel where the knobs are. The other problem is the oven doesn’t cook evenly.
Looks 10/10, valve for money 3/10.
I have had a service rep come out and look at it and l am waiting for a response. I would not purchase an enamel stove again, but I did because l have had St.Geoge which was white enamel and it was still in excellent condition after 20 somethings years when we sold the house. Good luck.
Dear Linda, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at firstname.lastname@example.org with your address and contact details and also supply me with details of the service call. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
How do i remove the glass from the door of the oven for cleaning my instructions only cover the removal of the door. There are 4 screws on the inside panel of the door i presume this is where i start?
Hi Brent G -Thank you for your enquiry. You can remove the door glass for cleaning. It is on page 32 of your instruction manual. If you require a copy, please email us direct and we can send it to you, or you can contact our Technical Department and we will guide you over the phone. Our email address is email@example.com and our contact telephone number is 02 8667 4888. Kind Regards, Smeg Australia.
If you could please send me a copy of the manual that would be great.
I have this manual that came with the appliance.
Hi - your question got me thinking as I had not removed the glass since purchase. This morning I used the vapour clean system and found this very successful. Your question prompted me to go about this task myself.
There are 2 clips at the top of the inside glass. If you insert your fingers under the edge at the bottom of the glass (the edge nearest the floor) and apply what seems like a scary amount of force, the glass will come away from whatever is holding it in place. You can then slide the glass away from the clips at the top. Like many of the Smeg instructions (and many other appliances) the instructions are not clear or maybe today's generation thinks differently to me. Cheers Bill
We have this model and last night the clock stopped displaying and now the oven function isn't working. I reset the switch but noticed the clicker for the gas top still works so i don't think it is the switch. The clock is simply blank and the oven isn't working. Any ideas??
Thank you for your enquiry. Could you please email firstname.lastname@example.org with your details and they will organise a service technician to come and inspect the appliance for you.
with regard to vapour clean - the instruction book gives a picture of a symbol to select on the FUNCTION dial - this symbol does not appear on my oven? the vapour clean symbol on the TEMP dial is correct. Which symbol SHOULD I select from the FUNCTION dial.
Apart from this issue - amazing oven - still waiting on some feedback about the dishwasher issue though
Hi Sabrina D,
The function to select is the one with the base element.
Hope this helps
We bought this Victoria Smeg oven and had it installed only a month or so ago. I have a question about the gas cooktop grills, which are black of course. Already some of the black appears to be coming off and exposing the silver beneath. This is mainly so on the right hand burners which we have used more often. We have cleaned gently and certainly no used anything harsh.
I hope this is not a progressive condition.
Any advice please?
Hi Rick l - thank you for your review. In order for us to assist you further, can you kindly email us with your full name, address and a contact telephone number. Could you also send us pictures of the burners so we can understand what you have mentioned. Our email address is email@example.com and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
No problem but a question first please Lesley.
Are the black burner surrounds (are they called griddles?) (the 3 removable pieces) black all the way through or is this just a coating?
Hi Rick - the trivets on this model are cast iron. Thank you Lesley.
We have just found chips on the bottom of our oven.
It looks like the enamel is coming off
Is there anything we can do to fix this problem ?
Dear Chris, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at firstname.lastname@example.org with your address and contact details and also scan me a photograph of the chips. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
This oven looked beautiful at the shop and so far the reviews are excellent too. I make macarons and the oven has to have even heat contribution otherwise macarons will be ruined. Can you tell me this oven will be good at making macarons?
Hi in the details section it says that this product is a pyrolitic oven, is that correct? Thanks Mel
Thank you for your enquiry Mel. This model has a vapour clean function- if you have any further questions in regards to this we would love to assist you further - please contact us direct with your full name and contact telephone number via email - email@example.com or call us direct on 02 8667 4888 thank you Smeg Australia
I’m considering purchasing this oven. However has the problem with not being able to clean the glass door been resolved? I don’t want to invest my money in a quality oven & then be let down by having to look at a dirty glass door.
Hi Rose. Thanks for your enquiry. If you contact us direct we can advise how you clean the oven door over the telephone, However, in our Instruction Manual there is extensive instructions on how to remove the whole door and then also how you can remove the internal glass panes for cleaning ( we do recommend that you clean with a damp sponge and a neutral detergent ).Kind Regards SMEG AUSTRALIA
Hi. We installed our smeg oven just before Christmas 2018. Has worked well until this weekend. Turn the function switch on, fan starts but no oven lights come on. Turn the temperature dial on and nothing happens. Any ideas?. We bought it brand new and it has been used for less than 4 months.
I don't know what the problem is; it sounds as though you need to get your oven looked at, as it will still be covered under warranty. We have found Smeg to be very responsive.
Hi Mick OC -thanks for reaching out. Can you kindly email us direct - firstname.lastname@example.org and include your full name address and a contact telephone number we will then contact you to organise an authorised Smeg Technician to attend your house and repair at a mutually convenient time and day. Regards Lesley
Hi, so I purchased this oven and recently found out I can’t remove the glass door for cleaning. Why would Smeg design a double glass door oven, a gap for liquid to drip into but unable to be removed to clean? I’ve got these drips I can’t get to. The oven looks disgusting!
Is this a design fault? it’s very disappointing considering how much this oven cost!
Dear Carole, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at email@example.com with your address and contact details. Once I have this information I will be in a position to arrange a service call to fix this problem. Regards, Steve Cullen
I have the same problem. My oven is 2016 and I am unable to clean the glass door inside. The instructions on the manual do not work and I was unable to find a youtube video fitting to this model. The door does not unhinge as per instructions. Can I dissemble/ unscrew the glas with the door in place?
what is the bottom compartment for?
The bottom compartment on the TRA90 is a storage drawer. You can store your oven trays in this compartment.
Have some more questions too! Is this a noisy oven? Is the black surface hard wearing and easy to clean on the outside? Can the door glass be cleaned? How long would it take to heat to 180deg? Thanks again.
I would say yes, the black surface is hard wearing, easy to wipe clean. The glass door has been pretty easy to clean also and I'm generally not the oven cleaning type.. to heat to 180, I haven't timed it but I do turn it on 15-20min before putting something in it. I've had so many compliments about this oven. I love it. A good friend has the other version with the three or four separate oven compartments and 6 burners (also in black), she absolutely loves hers as well.
Forgot to answer your question about the noise. I don't find it noisy. The fan in the oven does stay on for a short time once you turn the oven off. I assume this is the cool down function.
Just wondering how things are going with the smeg oven, we are thinking of purchasing one as well...
Yes it is still working very well. Just make sure the clock is working before the plumber does the gas fittings. The oven won't work if the clock isn't working. If it has to be pulled out again to get the clock fixed Smeg won't take any responsibility for cost of plumber as they advise to get a plastic pull out hose connection for the gas. My plumber said a copper hose was a much better option but you can't pull the oven out without disconnecting it.
I am looking at your TRA 90BL. In the brochure. What is the price? The terrible reviews have scared me. Where are the appliances made? Ann
“Thank you for taking the time to ask your question. In order for me to best assist you directly with your enquiry please contact me on (02) 8667 4888 or alternatively you can reach me on firstname.lastname@example.org. Look forward to hearing from you.”
Hi. I have been considering purchasing this model for my new kitchen. The only review is negative. There are many Smeg reviews that state the clock fault causes the oven not to function.
How does Smeg address this problem and what percentage of this model has problems with reliability? I like the look of it but I'm worried I will have a brand new $5,000 range that doesn't work.
Also, if I buy it from an online discount warehouse, can you confirm the warranty is still good.
Many thanks. Niki
Has anyone got any positive feedback about the TRA90? Does anyone have anything good to say about it?
Thank you for taking the time to ask your question. In order for me to best assist you directly with your enquiry please contact our Head Office on (02) 86674888.
Look forward to hearing from you.”
Hi Carole, I ended up getting one of above Smeg models, been using it for two weeks now and all good, everything is great. Didn't receive a manual in the packaging but looked it up on Internet and downloaded it so I can refer to it as required. The hob and oven are both working well and I'm finding that food I cook in the oven is very moist (in a good way) compared to previous ovens I've used. Loving having the control of the gas job again after using halogen hob in rental house. Hope this helps.
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