Smeg TRA90 Questions & Answers
VerifiedMPNs: TRA90BL9, TRA90BLP2, TRA90P2 and 3 more
Hi, I have a black Victoria tra90 which has rust on the splash back and cooktop. Has anyone had this fixed under warranty? My unit is still under warranty. Thank you very much.
I have removed the B2 glass (Model TRA90BL) for cleaning and cannot seem to re-fit it with the rubber seals and there's nothing online or in the manual that shows this.
Hi I have a Smeg range type oven with an induction hob. The larger oven has pyrolytic cleaning. I have noticed areas where the enamel is flaking off in this oven, mainly the base, and when I use the pyrolytic cleaning lots of little flakes fall off inside the oven. Is it safe to use? Thank you Janet
Dear Janet, Thanks for your enquiry. Have you contacted us to discuss these problems? We would like to have the opportunity to review your feedback. Can you kindly email us your full name, address, and contact telephone number? Our email address is: service@smeg.com.au and please mark it to the attention of Lesley. Regards, Smeg Australia.
anyone had corrosion on the inside top of knobs ours looks like it was chromed over a bit of bubbling??? its been 2 years since purchase are the knobs covered under warranty as I only just noticed them as I have been cooking in my other wall oven and it had to be replaced so now cooking in the big oven?
Hi Kjanelle07 - thank you for review. Have you contacted us in regard to this matter? We would love to have an opportunity to assist you further. Can you kindly email us with your full name address and contact telephone number so we can discuss this with you. Our email address is service@smeg.com.au and please also include a screen shot of this review. Kind Regards Smeg Australia.
Thank you will do
Has anyone had the black enamel on the oven door start to rust?
Any suggestions on how to fix it?
Splashback started to rust and stove top, SMEG replaced out of warranty
Dear Andrea L., Thanks for your review. Have you contacted us to discuss these problems? We would like to have the opportunity to look at the feedback you provided. Can you kindly email us your full name, address, and contact telephone number? Our email address is: diamondservice@smeg.com.au and please mark it to the attention of Lesley. Regards, Smeg Australia.
Hi, After using my oven today my oven light won’t turn off even though the oven has been turned off and the door is shut?
My oven is new, TRA90BLP9, and I have this problem. Oven worked last night, now oven will not turn on and the light is stuck on inside oven permantly. I have tried power cycling and reset clock, but the oven will not run and the inside light will not turn off. Starting to think I have got a lemon. Is there an easy test or reset or bypass function I can try?
I called Smeg Service Centre as it’s under warranty and they were great. Came out promptly and a part needed to be replaced
I have just noticed a white mark on the black splash back part of my cooker it feels the same as the rest of it but has discoloured. What could this be? Any suggestions on how to remove it?
Dear AmyH, Could you please email service@smeg.com.au with your name, address and contact number and mark it to the attention of Lesley. Once she has this information, she will be in direct contact with you. Regards Smeg
The splash back of our lovely black SMEG oven has cracked and peeled terribly. It is only 4yrs old. Has this happened to anyone else and how do I fix it?
Hi Emma. My hotplate inserts corroded within the first 3 months. The door's coating is pitted and the cast iron hotplate burners are oxidizing. And yes, my splashback which is stainless cannot be cleaned due to pitting and yellowing of stainless. I am a cook who will NEVER ever buy another Smeg appliance. 3,500 + 500 installation for junk metal that burns my food. 4k down the tube. You are not alone
Dear Emma L., Thanks for your review. Have you contacted us to discuss these problems? We would like to have the opportunity to look at the feedback you provided. Can you kindly email us directly with your full name, address, and contact telephone number. Our email address is: service@smeg.com.au and please mark it to the attention of Lesley. Regards, Smeg Australia.
Thank you Lesley I have just sent off an email Emma
I have the same issue. Same age of oven. Was SMEG helpful? This oven is way to expensive to go wrong!
Dear AJ Wise, Thanks for your enquiry. Have you contacted us to discuss these problems? We would like to have the opportunity to have a look at the feedback you have provided. Can you kindly email us directly with your full name, address, and contact telephone number? Our email address is: service@smeg.com.au and please mark it to the attention of Lesley. Regards, Smeg Australia.
Hi, I have Smeg tra90bl9 Victorian oven. And the oven won’t switch on. I have tried turning off the power at the mains and resetting the clock but it won’t let me set the clock. It has a flashing A next to the time and won’t let me switch the oven on
Hi Aaron S, Please press the two buttons with the pot symbol at the same time. Regards Smeg
I have tried this. It still won’t let me set the clock. Flashes 0.00 and has a flashing a next to it aswell.
Hi Aaron S, If you press the two pot buttons a dot flashes between the hours and minutes, using the plus or minus keys should allow you to set the clock. Wait 5 seconds and the time is locked in. Regards Smeg
Hi. I push the two buttons with the pots. The dot in the middle doesn’t flash at all. Just the numbers and the a. I hold the pots down for about a minute and nothing happens
Hi Aaron S, Please call our technical team on 02 8667 4888 and they will be able to assist you. Regards Smeg
Hi I am having the same issue following a blackout today - did you have any luck with the tech team Aaron?
Hi Abby, Yes they organised a technician to come out. Turned out to be a faulty control panel. The technician disconnected the clock so the oven works now until I get the clock replaced. If you’re in Victoria call Atlantin appliances. 9336 6100 that’s who serviced mine. Hope it helps
My parents cooked dinner as usual and their cooker didn’t turn off last night until they turned it off at the mains , this is dangerous and she is now worried it will burn the house down if it isn’t turned off at the mains switch. They have only had this expensive cooker a few years and how does she go about fixing this issue.
Dear Shellx, Thanks for your review. Have you contacted us to discuss these problems? We would like to have the opportunity to look at the feedback you provided. Can you kindly email us your full name, address, and contact telephone number directly? We will then contact you to discuss this and co-ordinate for a representative to attend your premises. Our email address is: service@smeg.com.au and please mark it to the attention of Lesley. Regards, Smeg Australia.
Thanks your guys were helpful on the phone and they are sending someone out to help her .
My oven is 1 week old and the light has decided to stay on all the time and oven wont operate must think that the door is open
Dear Craig, Have you contacted us to resolve your issue.? If not. please call our service team on 02 8667 4888 and they will be able to assist you. Regards Smeg
I’ve been hearing clicking noises in the evening thinking it’s my old fridge so I replaced it. Nope! It’s the Smeg oven!!! Why is it making noises when off? And was not in use that day?
Just purchased a new Victoria freestanding oven, putting the back guard on and the screws don’t fit !!!!, who do I contact, live in WA. Felt like I was assembling something from IKEA
Dear Alison M., Sorry to hear about your issue. Could you please call our technical support team on 02 8667 4888 and they will be able to assist you. Regards Smeg
How can I clean smeg upright stove oven glass door please
Recently i purchased a classic Victorian TRA90BL9 we had it installed and it did not work the door lock light was on and would not release had the service agent here had to take the day of work "lost wages $500" could not fix it Smeg service was great they ordered a replacement oven new one turned up had it installed yesterday gas cook top works fine but oven light won't turn off and oven will not turn on have to wait till tomorrow to talk to someone as its the weekend very frustrating as these are not a cheap item also on assembly the smeg hob that screws on top of the oven screw holes are too low only allowing a quarter of the washer to catch the panel which makes it flimsy i thought these would be factory tested lets see what next week brings hopefully not another day off work and more lost wages as this has been going on for 3 weeks now
Hi Matt, Sorry to hear about the problem with your cooker. Just confirming you have the pyrolytic oven model? If the oven light doesn’t switch off, there is a problem with the door contact switch. Have you tried pushing the door a little when closed as that may activate the oven switch. Regards Smeg
Anyone experienced crack in the centre stovetop hob? Was wiping my oven down and noticed a crack which also lines up to a circle indent underneath. The unit has not been dropped or anything banged against.
Dear Carole, Thanks for your enquiry. Have you contacted us to discuss this problem? We would like to have the opportunity to have a look at the feedback you have provided. Can you kindly email us directly with your full name, address, and contact telephone number along with a photo of the cooktop. We will then contact you to discuss this and co-ordinate for a representative to attend your premises. Our Email address is: service@smeg.com.au and please mark it to the attention of Lesley. Regards, Smeg Australia.
Hi- Is the oven interior light supposed to stay on, during the entire cooking time(when using the oven)- I searched the manuals nothing about it. Nowhere to be turned off while cooking. Must say I’m a little skeptical Now, as just installed the SMEG Victorian , than seen these reviews fingers crossed mine is not a dud .
The light stays on while the oven is on.
hi today I almost made the decision to buy the Victoria Smeg. aesthetically its gorgeous and i love the even cooking function and oven capacity HOWEVER after reading these reviews im genuinely concerned about the quality of the make and the after service. if I'm going to spend good money on y dream oven i want to be reassured that the current 5 year warranty will look after my concerns. I'm not heavy handed but i still want a quality piece especially for the price tag. what reassurance can you give regarding the warranty against rusting, peeling, uneven cooking etc. I am still wanting to buy but feeling a bit nervous
Dear Georgie D., Thanks for your enquiry. We would be happy to discuss your concerns with you. Could you please call our customer support team on 02 8667 4888 and ask to speak to Kylie. Regards Smeg
Thanks for your reply. I will call Kylie
Hi, I have purchased a SMEG and had it installed yesterday. The gas/plumber who installed the appliance is advising that our new kitchen cupboards installed above the freestanding stove are not compliant. This is due to the Instruction Manual which came with the stove stating on pg 23, chapter 5 s5.1 A 600mm (Overhead) measured from the highest part of the highest burner and 750mm for an exhaust fan. We do not have an exhaust fan, however do have a rangehood. He states we mustt comply with exhaust fan distance. Can you please advise what the manufacturers recommendation clearance is from stove to rangehood for the TRA90BLP9? Thanks for your response, Karen
Hi Karen. Thank you for reaching out can you kindly email us direct; techsupport@smeg.com.au with a screenshot of this review so we can confirm with you in writing re the compliance. Kind regards Smeg Australia
Hi. We purchased the black Smeg stove approx one year ago. When looking at the backsplash from a particular angle we can see that one side has tiny scratches/cracks all over it. Almost like it can’t handle the heat of the hob nearest it? Any ideas?
Dear Ursula, Thanks for your enquiry. Could you please email service@smeg.com.au with your name, address and contact number along with a photo of the splashback and mark it to the attention of Lesley. Once she has this information, she will be in direct contact with you. Regards Smeg
Hi there. Yeah I had that also happen to my backsplash. Seems like crackled paint? Reach out to SMEG. They may look after you like that did with me :)
Thank you, I have submitted an email to Smeg. Regards
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