I originally had a negative review as I was impatient and assumed the worse, but after seeing the way SmileDirect handled any issue and getting the service they provided, especially during the whole epidemic I have to say I am very impressed with the service and aligners.
My first aligners had issues (Due to my teeth positioning) but were quickly rectified with a new scan and aligners made and sent out. Now they fit perfectly and with not long left on my plan to go my teeth have never looked better.

I was very skeptical about whether they will work at first and am now very confident in getting the outcome I wanted (perfectly straight teeth). I do recommend them. I will be posting a video soon of the progress

My teeth are getting straighter every fortnight. I am wearing my aligners every evening for 10 + hrs. The support has been great. If i have any concerns they are on top of it and look after you. Thank you SMile Direct.

No worries easy hassle free. Consultant was related knowledgeable and easy to talk to. She provided all the information I required. Talked me through process was very reassuring and capable

Staff were friendly and professional. Appointment was surprisingly quick and informative. Looking forward to using this product and seeing the results. Now Just waiting for the treatment plan to come through.

Nicola was amazing answered every question I had and explained everything that was going to happen with my teeth and what she was doing in the process and overall amazing experience and I can't wait to see the end results

Our appointment was great right from hello. Everything was smooth, attention to detail, informative and easy. We left Maroochydore feeling great and excited to receive our Invisalign’s. Can’t wait for our delivery.

My experience at Maroochydore was Amazing with an even more amazing team! Walked in feeling nervous but walked out feeling so comfortable and confident and Very excited for my smile journey.

Staff are great. Need for visit disappointing - after 3 months of diligently wearing aligners, they stopped fitting well (Month 3, weeks 3-4 and on not right). Hopefully will fix soon!

My experience has been frustrating to say the least. Customer service possibly worst I’ve ever encountered one i talked with actually laughed at me . ABSOLUTE WORST experience imaginable! Don't make the same mistake I did.

So welcoming and great to talk to easy to understand and just overall nice people willing to help and explain everything. Even the silly questions I can’t wait to start my smile journey!

It was such a simple process and Lauren was very thorough explaining the process. I loved seeing the before and after photos in the waiting area! I came out very excited

Today the staff member conducting my initial consultation was an absolute pleasure to talk to - genuinely friendly and very informative, without blathering or trying a hard sell. Thank you for such a professional customer service experience (rare these days)!

Very friendly, explained everything briefly. All important information was mentioned. Made me feel very comfortable and very welcome. Would definitely recommend this to everyone out there looking for perfect teeth.

Very friendly and most helpful I think having a picture of the end result would help before payment is made.
They made me feel comfortable and were really open to any questions I had.

The staff were very informative but I felt that you should get the scans back and then decide whether to proceed rather than organising payment there and then without seeing anything

Was served by a lovely lady at Karingal chemist warehouse (Tiffany ) made me feel comfortable and excited and explained everything and answer any questions I had into getting started. Already recommending to friends before even receiving my alligners

Great appointment full of information. But at the end I felt like I was obligated to sign up without going home and thinking about it. You shouldn't have to sign up until you get the email of the finished product! I felt like I had to give all my details over without a choice, I didn't actually want to do that!

Excellent customer service
Punctual, keep to the appointment time
Process explained clearly, and we were shown what we would be getting
Professional organised and the technician was kind and caring, she made my daughter feel comfortable with what was happening

Went in for a consultation today and was so happy with the information I received. Yusra explained everything I needed to know and she was super nice. She made me feel welcomed and comfortable. Can not wait to start my journey with smile direct and have a new smile.