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SmileDirectClub Chemist Warehouse Locations

SmileDirectClub Chemist Warehouse Locations

4.7 from 183 reviews

Reviews

4.7

183 reviews
5
(153)
4
(19)
3
(5)
2
(1)
1
(5)
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Alex C.

Alex C.Greater Melbourne (Metropolitan), VIC

** Almost finished my plan and have amazing results so far **

published

I originally had a negative review as I was impatient and assumed the worse, but after seeing the way SmileDirect handled any issue and getting the service they provided, especially during the whole epidemic I have to say I am very impressed with the service and aligners.
My first aligners had issues (Due to my teeth positioning) but were quickly rectified with a new scan and aligners made and sent out. Now they fit perfectly and with not long left on my plan to go my teeth have never looked better.

I was very skeptical about whether they will work at first and am now very confident in getting the outcome I wanted (perfectly straight teeth). I do recommend them. I will be posting a video soon of the progress

Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Location VisitedVIC, Epping
Return Claim MadeNo
Store LocationEpping. Vic.
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're thrilled to read such a wonderful review! Thank you for taking the time to share some kind words.

Lola

LolaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Want to waste almost $3000 and deal with THE WORST customer service?! THEN SIGN UP WITH SMILE DIRECT!

published
Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Location VisitedVIC, Box Hill
Return Claim MadeYes
Store LocationBox hill
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1 comment
SmileDirectClub
Joy S.SmileDirectClub
Melissa Will

Melissa WillSouthwest, VIC

My teeth are getting straighter.

published

My teeth are getting straighter every fortnight. I am wearing my aligners every evening for 10 + hrs. The support has been great. If i have any concerns they are on top of it and look after you. Thank you SMile Direct.

Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Location VisitedVIC, Epping
Return Claim MadeNo
Store LocationEpping
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

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No worries very easy. All information required was given

published

No worries easy hassle free. Consultant was related knowledgeable and easy to talk to. She provided all the information I required. Talked me through process was very reassuring and capable

Treatment StageI have had an initial consultation.
Location VisitedVIC, Frankston
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Vicki, reviews like this give us motivation and help us ensure we provide high-quality care.

The reviewer stated that an incentive was offered for this review

Paul

PaulGreater Melbourne (Metropolitan), VIC

Looking forward to seeing how this works!

published

Staff were friendly and professional. Appointment was surprisingly quick and informative. Looking forward to using this product and seeing the results. Now Just waiting for the treatment plan to come through.

Treatment StageI have had an initial consultation.
Location VisitedVIC, Box Hill
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Amazing

published

Nicola was amazing answered every question I had and explained everything that was going to happen with my teeth and what she was doing in the process and overall amazing experience and I can't wait to see the end results

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedQLD, Maroochydore
Return Claim MadeNo
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

We're so happy to see this review. Thank you so much!

Ray

RaySouth East Queensland, QLD

Can’t wait

published

Our appointment was great right from hello. Everything was smooth, attention to detail, informative and easy. We left Maroochydore feeling great and excited to receive our Invisalign’s. Can’t wait for our delivery.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedQLD, Maroochydore
Return Claim MadeNo
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Ray, thank you so much for the positive review!

The reviewer stated that an incentive was offered for this review

Great experience

published

My experience at Maroochydore was Amazing with an even more amazing team! Walked in feeling nervous but walked out feeling so comfortable and confident and Very excited for my smile journey.

Customer Service
Treatment StageI have had an initial consultation.
Location VisitedQLD, Maroochydore
Store LocationMaroochydore
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is why we do what we do. Thank you, Shannan!

The reviewer stated that an incentive was offered for this review

Necessary to create new set of aligners

published

Staff are great. Need for visit disappointing - after 3 months of diligently wearing aligners, they stopped fitting well (Month 3, weeks 3-4 and on not right). Hopefully will fix soon!

Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Location VisitedQLD, Maroochydore
Return Claim MadeNo
Store LocationAs above
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hello Dee, thank you; we appreciate your feedback!

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Alice C.

Alice C.South East Queensland, QLD

Absolutely worst experience

published

My experience has been frustrating to say the least. Customer service possibly worst I’ve ever encountered one i talked with actually laughed at me . ABSOLUTE WORST experience imaginable! Don't make the same mistake I did.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedQLD, Chermside
Return Claim MadeYes
Store LocationChemist Warehouse Chermside
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thanks for leaving us a review, Alice. We always want to provide the best support possible, o this is disappointing to hear. I'm following up with you privately to get some additional information to see how we can help. Best, Emily

Marsh

MarshGreater Melbourne (Outer), VIC

Great service such a nice team

published

So welcoming and great to talk to easy to understand and just overall nice people willing to help and explain everything. Even the silly questions I can’t wait to start my smile journey!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Epping
Return Claim MadeNo
Store LocationEpping chemist Warehouse
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Marsh, this rating means the world to us. Thank you for taking the time to leave a review!

Naomi A.

Naomi A.South West, QLD

I can’t wait to see my results

published

It was such a simple process and Lauren was very thorough explaining the process. I loved seeing the before and after photos in the waiting area! I came out very excited

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedQLD, Chermside
Return Claim MadeNo
Store LocationChermside chemist Whitehouse
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Naomi. We are always here for you!

Chris

ChrisGreater Melbourne (Metropolitan), VIC

Excellent Service

published

Today the staff member conducting my initial consultation was an absolute pleasure to talk to - genuinely friendly and very informative, without blathering or trying a hard sell. Thank you for such a professional customer service experience (rare these days)!

Customer Service
Treatment StageI have had an initial consultation.
Location VisitedVIC, Epping
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Chris, it's always our top priority to leave our customers excited and informed. Thank you!

The reviewer stated that an incentive was offered for this review

Best assistance

published

Very friendly, explained everything briefly. All important information was mentioned. Made me feel very comfortable and very welcome. Would definitely recommend this to everyone out there looking for perfect teeth.

Customer Service
Treatment StageI have had an initial consultation.
Location VisitedVIC, Frankston
Return Claim MadeNo
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Vanessa, we love seeing this!

The reviewer stated that an incentive was offered for this review

Simone

SimoneGreater Melbourne (Metropolitan), VIC

Great

published

Very friendly and most helpful I think having a picture of the end result would help before payment is made.
They made me feel comfortable and were really open to any questions I had.

Treatment StageI have had an initial consultation.
Location VisitedVIC, Box Hill
Return Claim MadeNo
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We appreciate your positive words! We're honoured.

The reviewer stated that an incentive was offered for this review

Dental Services

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Naisy74

Naisy74AU

  • 2 reviews

Girls were great! Location great!

published

The staff were very informative but I felt that you should get the scans back and then decide whether to proceed rather than organising payment there and then without seeing anything

Treatment StageI have had an initial consultation.
Location VisitedVIC, Epping
Return Claim MadeNo
Store LocationEpping
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Happy to hear this! We appreciate that you took the time to share some kind words.

Cristina

CristinaGreater Melbourne (Outer), VIC

Great assistance excited for the journey to my new smile !

published

Was served by a lovely lady at Karingal chemist warehouse (Tiffany ) made me feel comfortable and excited and explained everything and answer any questions I had into getting started. Already recommending to friends before even receiving my alligners

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Frankston
Store LocationKaringal
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Cristina, we love seeing this!

Megan N.

Megan N.Greater Melbourne (Outer), VIC

Helpful but pushy in sale.

published

Great appointment full of information. But at the end I felt like I was obligated to sign up without going home and thinking about it. You shouldn't have to sign up until you get the email of the finished product! I felt like I had to give all my details over without a choice, I didn't actually want to do that!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Frankston
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub
Rachael Young

Rachael YoungGreater Melbourne (Outer), VIC

Excellent

published

Excellent customer service
Punctual, keep to the appointment time
Process explained clearly, and we were shown what we would be getting
Professional organised and the technician was kind and caring, she made my daughter feel comfortable with what was happening

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Epping
Return Claim MadeNo
Store LocationEpping
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Racahel. We are always here for you!

Elenoa

ElenoaGreater Melbourne (Outer), VIC

Affordable and simple

published

Went in for a consultation today and was so happy with the information I received. Yusra explained everything I needed to know and she was super nice. She made me feel welcomed and comfortable. Can not wait to start my journey with smile direct and have a new smile.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Epping
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is exactly what we're here for, Elenoa! Thank you so much.

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Questions & Answers

AmandaB

AmandaBasked

SmileDirectClub Chemist Warehouse Locations

Can you claim private health extras on these?

7 answers
SmileDirectClub
Joy S.SmileDirectClub

If your private health insurance includes extras, you may benefit from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you the forms you need to file your claim for reimbursement.

AmandaB
AmandaB

Do you have a provider number that I can use to get an estimate from y insurance company on my rebate.
Thanks

SmileDirectClub
Joy S.SmileDirectClub

Hey Amanda, that is a great question. I will be reaching out via private message so we can speak further about this.

Get an answer from our members and SmileDirectClub representatives

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