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SmileDirectClub Chemist Warehouse Locations
BecSouth East Queensland, QLD
- 3 reviews
So happy with my results!
I had a 7 month plan (my bottom teeth were quite crowded) & had no problems whatsoever. I just wish I had done it earlier! Just ordered my second pair of retainers & all is still going well. Couldn’t recommend them enough.
1 comment
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Alex C.Greater Melbourne (Metropolitan), VIC
- SmileDirectClub Chemist Warehouse Locations
- Verified customer
** Almost finished my plan and have amazing results so far **
I originally had a negative review as I was impatient and assumed the worse, but after seeing the way SmileDirect handled any issue and getting the service they provided, especially during the whole epidemic I have to say I am very impressed with the service and aligners.
My first aligners had issues (Due to my teeth positioning) but were quickly rectified with a new scan and aligners made and sent out. Now they fit perfectly and with not long left on my plan to go my teeth have never looked better.
I was very skeptical about whether they will work at first and am now very confident in getting the outcome I wanted (perfectly straight teeth). I do recommend them. I will be posting a video soon of the progress
1 comment
SmileDirectClubSmileDirectClub
We're thrilled to read such a wonderful review! Thank you for taking the time to share some kind words.
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LolaGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 3 likes
- SmileDirectClub Chemist Warehouse Locations
- Verified customer
Want to waste almost $3000 and deal with THE WORST customer service?! THEN SIGN UP WITH SMILE DIRECT!
So i went in for my free scan in Box Hill Chemist Warehouse- its a dingy little room at the back, got greeted and sat down. Interrogation began.. where do you work, do you like it etc. the lady did not read my body language at all, it was OH SO very awkward. I explained I had a root canal done on lower teeth about 2 years ago. She said that should be fine. Fast forward to the scan of my teeth, they show you the results on a screen and thats when i was baffled and VERY stupidly signed up. Even though i should have realised i do NOT need bottom a...Read more
ligners at all- I just wanted my top 4 front teeth straighter. (They dont do this by the way- they wont only give you a set of aligners for top or lower teeth) And my bottom teeth are completely straight. They make you sign a document on an ipad without outlining any monetary values or providing you a copy or even emailing you anything. That was the first strike. I emailed 2-3 days later to confirm the amount that was to be debited from my account after paying $300 upfront. I never got a reply after a week of waiting, so i had to call them. Their call centre is based in America FYI. not in Australia. Theres a lot of lag which makes for a very annoying phone call of 2 people overlapping eachother. After FINALLY getting the details over the phone, i said ok lets see how this will all go. About 7 weeks later i get the box in the mail. Read instructions thoroughly and put on my top and bottom aligners. After about 2 hours of wearing them i could feel my tongue being cut on the sides so i used the emery board they provide you with to shave it down. I kept doing this until it didnt hurt my tongue over 3-4 days, except i then realised that the aligner was now in my gumline and hurting even more! I called them up and they told me this was a manufacturing error as the aligners were too flared and apologised and told me to just not wear the bottom ones until my mouth is healed. I got some betadine mouth wash and it took about 6 days to fully heal. After that i went to my second aligners.. guess what those ones did? They moved the molar tooth that had the root canal within the first 2 days so much, that i got a tooth root abscess. I had to visit and pay my normal dentist for this to be rectified. And 2 weeks of antibiotics to temporarily resolve it. Now we are in stage 3 lockdown due to the coronavirus and i cannot visit my dentist to fix the tooth. I spoke to soo many different representatives that no one knew what was happening. Emails were being replied to about 10 days later. I wanted this fixed. I proposed that they give me half my money back and that i just stick to my top aligners. They told me i need to have my doctor to reassess this. They said this would be done in 3-5 business days. It is now day 10 with no reply- snooty representatives telling me that theyre doing all they can to hurry this process up. The deal was that their dentist was to create me a new plan just for my upper teeth and then send me new aligners. Im already half way through my current plan just using my top aligners. My actual dentist saw the plan and was in awe. He said i totally did NOT need the bottom aligners and that he would gladly put this in writing. He actually told me i have grounds for suing them for medical negligence. This has all been so stressful. Im just thankful for my own dentist taking care of me with those antibiotics and check up phone calls.1 comment
Joy S.SmileDirectClub
Hi Elle, thank you for taking the time to leave us a review. Only our Australian registered dentists and orthodontists can determine the scope of treatment and decide if a customer is eligible for a s... Read more
ingle-arch treatment. They may determine both arches are necessary to maintain a healthy bite. We're disappointed to hear about this and I'll be following up with you privately to get some additional information. Best, EmilySimilar opinion? Write a review on ProductReview.com.au!
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Melissa WillSouthwest, VIC
My teeth are getting straighter.
My teeth are getting straighter every fortnight. I am wearing my aligners every evening for 10 + hrs. The support has been great. If i have any concerns they are on top of it and look after you. Thank you SMile Direct.
1 comment
Joy S.SmileDirectClub
Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.
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No worries very easy. All information required was given
No worries easy hassle free. Consultant was related knowledgeable and easy to talk to. She provided all the information I required. Talked me through process was very reassuring and capable
1 comment
Joy S.SmileDirectClub
Vicki, reviews like this give us motivation and help us ensure we provide high-quality care.
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The reviewer stated that an incentive was offered for this review
PaulGreater Melbourne (Metropolitan), VIC
Looking forward to seeing how this works!
Staff were friendly and professional. Appointment was surprisingly quick and informative. Looking forward to using this product and seeing the results. Now Just waiting for the treatment plan to come through.
1 comment
Joy S.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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Amazing
Nicola was amazing answered every question I had and explained everything that was going to happen with my teeth and what she was doing in the process and overall amazing experience and I can't wait to see the end results
1 comment
Joy S.SmileDirectClub
We're so happy to see this review. Thank you so much!
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RaySouth East Queensland, QLD
Can’t wait
Our appointment was great right from hello. Everything was smooth, attention to detail, informative and easy. We left Maroochydore feeling great and excited to receive our Invisalign’s. Can’t wait for our delivery.
1 comment
Joy S.SmileDirectClub
Ray, thank you so much for the positive review!
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The reviewer stated that an incentive was offered for this review
Great experience
My experience at Maroochydore was Amazing with an even more amazing team! Walked in feeling nervous but walked out feeling so comfortable and confident and Very excited for my smile journey.
1 comment
SmileDirectClubSmileDirectClub
This is why we do what we do. Thank you, Shannan!
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The reviewer stated that an incentive was offered for this review
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Necessary to create new set of aligners
Staff are great. Need for visit disappointing - after 3 months of diligently wearing aligners, they stopped fitting well (Month 3, weeks 3-4 and on not right). Hopefully will fix soon!
1 comment
SmileDirectClubSmileDirectClub
Hello Dee, thank you; we appreciate your feedback!
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Alice C.South East Queensland, QLD
- SmileDirectClub Chemist Warehouse Locations
- Verified customer
Absolutely worst experience
My experience has been frustrating to say the least. Customer service possibly worst I’ve ever encountered one i talked with actually laughed at me . ABSOLUTE WORST experience imaginable! Don't make the same mistake I did.
1 comment
SmileDirectClubSmileDirectClub
Thanks for leaving us a review, Alice. We always want to provide the best support possible, o this is disappointing to hear. I'm following up with you privately to get some additional information to see how we can help. Best, Emily
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MarshGreater Melbourne (Outer), VIC
Great service such a nice team
So welcoming and great to talk to easy to understand and just overall nice people willing to help and explain everything. Even the silly questions I can’t wait to start my smile journey!
1 comment
SmileDirectClubSmileDirectClub
Marsh, this rating means the world to us. Thank you for taking the time to leave a review!
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Naomi A.South West, QLD
I can’t wait to see my results
It was such a simple process and Lauren was very thorough explaining the process. I loved seeing the before and after photos in the waiting area! I came out very excited
1 comment
SmileDirectClubSmileDirectClub
We are grinning from ear to ear. Thank you for the support, Naomi. We are always here for you!
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ChrisGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent Service
Today the staff member conducting my initial consultation was an absolute pleasure to talk to - genuinely friendly and very informative, without blathering or trying a hard sell. Thank you for such a professional customer service experience (rare these days)!
1 comment
SmileDirectClubSmileDirectClub
Chris, it's always our top priority to leave our customers excited and informed. Thank you!
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The reviewer stated that an incentive was offered for this review
Best assistance
Very friendly, explained everything briefly. All important information was mentioned. Made me feel very comfortable and very welcome. Would definitely recommend this to everyone out there looking for perfect teeth.
1 comment
SmileDirectClubSmileDirectClub
Vanessa, we love seeing this!
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Find out how SmileDirectClub Chemist Warehouse Locations compares to other Dental Services
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SimoneGreater Melbourne (Metropolitan), VIC
Great
Very friendly and most helpful I think having a picture of the end result would help before payment is made.
They made me feel comfortable and were really open to any questions I had.
1 comment
SmileDirectClubSmileDirectClub
We appreciate your positive words! We're honoured.
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The reviewer stated that an incentive was offered for this review
Naisy74AU
- 2 reviews
- 1 like
Girls were great! Location great!
The staff were very informative but I felt that you should get the scans back and then decide whether to proceed rather than organising payment there and then without seeing anything
1 comment
SmileDirectClubSmileDirectClub
Happy to hear this! We appreciate that you took the time to share some kind words.
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CristinaGreater Melbourne (Outer), VIC
Great assistance excited for the journey to my new smile !
Was served by a lovely lady at Karingal chemist warehouse (Tiffany ) made me feel comfortable and excited and explained everything and answer any questions I had into getting started. Already recommending to friends before even receiving my alligners
1 comment
SmileDirectClubSmileDirectClub
Cristina, we love seeing this!
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Megan N.Greater Melbourne (Outer), VIC
Helpful but pushy in sale.
Great appointment full of information. But at the end I felt like I was obligated to sign up without going home and thinking about it. You shouldn't have to sign up until you get the email of the finished product! I felt like I had to give all my details over without a choice, I didn't actually want to do that!
1 comment
SmileDirectClubSmileDirectClub
Hi Megan, thanks for leaving us a review. Customers have the option to purchase their aligners at the appointment, but every eligible customer will receive a SmilePlan within 72 hours regardless of th... Read more
is. We're disappointed to hear this and have passed the feedback along to management. I'm also following up with you privately to get some additional information. Best, EmilySimilar opinion? Write a review on ProductReview.com.au!
Rachael YoungGreater Melbourne (Outer), VIC
Excellent
Excellent customer service
Punctual, keep to the appointment time
Process explained clearly, and we were shown what we would be getting
Professional organised and the technician was kind and caring, she made my daughter feel comfortable with what was happening
1 comment
SmileDirectClubSmileDirectClub
We are grinning from ear to ear. Thank you for the support, Racahel. We are always here for you!
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Questions & Answers
AmandaBasked
Can you claim private health extras on these?
9 answers
Joy S.SmileDirectClub
If your private health insurance includes extras, you may benefit from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you the forms you need to file your claim for reimbursement.
Do you have a provider number that I can use to get an estimate from y insurance company on my rebate.
Thanks
Joy S.SmileDirectClub
Hey Amanda, that is a great question. I will be reaching out via private message so we can speak further about this.
Details
Category | Dental Services and Physical Shops |
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Release date | July 2019 |
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SmileDirectClubSmileDirectClub
Bec, it's always our top priority to leave our customers excited and informed. Thank you!