SmileDirectClub SmileShop NZ, Auckland

Smile Directory Club makes me cry instead of smiling – I paid NZ$3000 in my treatment with NZ in JAN/2021 to straight my teeth. I went to their office, they guarantee that even bein a USA company. they called me times from USA for me in NEW ZEALAND before I close the dealn3 times. very good service I thougth! At this time, the support was great.When the treatment was about to finish, and my teeth… Read more

remained the same, I tried to get ahold of SDC and it was painful. I phoned 2 times, they said the only option was sending me an 'impression kit' to do the mould of my teeth. I also tried to go to their site and click on CHAT WITH US, simply did not work. After 2 months, I finally received the 'treatment box' again, 8 months again to finish in July 2022. I opted in SDC treatment because the straighten of my teeth is minimum and it should not take 1 year and half to fix it. I did not see many changes in my teeth AGAIN, then in April I've started to send emails explaining them how unhappy I was, no answer at all.I called and the only solution was they send me the 'impression kit' again. I asked about doing a SCAN personally but the truth is SDC DO NOT HAVE office in NZ anymore, so, it means that who are in NZ are completely unprovided of their support.Finally, they send me AGAIN an impression kit, after that, they started to send me emails often (of course now, when it is their interest, they know how to be proactive) saying that I had to do the impression kit, which I tried to do it and one step was uploading the photos,their site is not accepting photos, in my account, the dashboard says 'Your impression kit has shipped!' I cant even finish my impression kit, here I am, trying to get ahold with them. I DONT to go through this painful situation ANYMORE.I just want my refund, Now, they are not returning my emails.I dont want to redo the treatment and continuing this battle.

, 0 out of 10 from me – Phone number dosent work any more & no aligners 3 months later , no service or follow ups , 0 out of 10 from me, how do I get what I need when I can’t even contact your company???? Show details

Excellent. Very professional – Very informative and professional. Technology to scan your mouth is amazing. I had no idea how crookered my teeth were until I saw them in 3D. Can't wait for the aligners to arrive. Show details ·  1

Great experience – The staff were very friendly and informative. Helped me to understand how the process all works towards fixing my teeth. Can’t wait to get my new straight and white smile. Show details ·  1

No doubt #1 customer service – Excellent customer service. Always reassured if I had any questions to ask. Very informative with products shown. My appointment was on time. Would highly recommend to family and friends. Awesome team at SDC. Show details ·  1

Excited – Beautiful and relaxing experience. Supportive staff. Clean explanation. Looking forward to have better smile. Customer service was satisfying. Got all information at intial stage. Interested to explore more about it.  Show details

No NZ Service centre. Appalling wait times – 6 months in teeth aren't straight; Re-evaluation done 3 months ago; new molds sent in & new trays still not sent! Progress lost. Emails go ignored and call center is in South America Show details

It was ok. Very friendly staff – Great staff and were very friendly. Mouth piece that was put in my mouth to perform 3D scan was ok but I wondered if it was cleaned as it was just placed back on the machine without being wiped or anything and then the rep just grabbed it and put back in mouth to do another scan just to make sure it was all covered. I had done Invisalign before so… Read more

was told to remove the current attachments before aligners arrive but then scan was done with attachments on so apparently aligners can be made even if scan was done with composites on. I thought it went ok though but I think I would rather much prefer a dentist then sales reps.

Wonderful customer service – Excellent service and care by all and very professional. Would definitely recommend your services. Understanding staff who understood I needed time to think over it before committing to this. Thank you. Show details ·  1

Amazing service and friendly staff :) – The whole experience was very comfortable, all staff members were super friendly from the moment I walked in to when I left. They had colouring pencils and a a book for my son to work on while he waited, the place the super clean and inviting. Everything that was explained was in a way that I could understand and staff members were reassuring. Thank you Dianne and Tara for being wonderful! Show details ·  1

Amazing – The service was amazing from start to finish. Was greeted by all 3 ladies at entry, the lady at the front desk was so welcoming and very cheerful. Lisa ( I think thats her name, sorry.) was so nice, I was comfortable to ask anything, she was very informative and gave great tips. Show details ·  1

So easy! – Absolutely delightful staff. They were very attentive, knowledgeable and professional. Made the experience so easy. Incredible what technology can achieve now. I can’t wait to start seeing results. Highly recommend. Show details ·  1

Friendly – Lovely team very friendly and informative. Clean and comfortable with a handy location. I would like to stop typing now but I have not reached thirty words. Oh I'm done now :-) Show details ·  1

Great Appointment – Had a fabulous appointment with Nicole, absolutely excellent. Would definitely recommend to others, everyone should go with smile direct. They always so happy and cheerful and always looking to help Show details ·  1

Great service! – Was super fun and easy, the girls really know what they are doing and make you feel comfortable! Everything was throughly explained and I felt really confident with what was happening and expected. Show details ·  1

Newmarket Branch – Nicole and the team were lovely to deal with. Explained the process and what to expect very well. In and out in under 30 mins. Very positive experience. Would recommend. Show details ·  1

Excited about the results – Nicole was very professional throughout my consultation. Nicole provided plenty of information and walked me through each step within the treatment plan. The scan was painless with Nicole being very thorough. Show details ·  1

Good service – I came all the way from hamilton. Met Lisa at Newmarket store in Auckland today. She was great. Explained everything, answered all questions, very friendly. So was Tess. Thanks girls.  Show details ·  1

Should have done this a long time ago – Had my 3D scan with Nicole, awesome attitude. Simple and easy process which was hard to believe. Answered all my questions. Thank you so much Nicole . Keep up the great work  Show details ·  1

Professional service – This is so helpful and friendly! I enjoy it so much! The instructor is so professional and informative. She gives me so much information and instructions to get my teeth done. Show details ·  1

Absolutely Worthwhile Visit. I'm so excited for what's to come!!!! – Had a fantastic visit, was welcomed immediately & once signed in moved to the actual appointment. Tess, the Store Manager in Newmarket was friendly, concise with her information & made the appointment extremely enjoyable. Looking forward to beginning my journey to amazing teeth that I can be proud of!  Show details ·  2

I’m still in shock how easy and quick the process is – I’m so excited to see my smile journey, to regain my confidence and that amazing glowing smile smile Direct Club will give me. I’m shock how easy and quick the process was.  Show details ·  1

Really friendly – Lisa was very friendly which helped my daughter relax. Lisa knew what she was doing and did it very well. My daughter was anxious beforehand but Lisa chatted away while she was taking the scan and it was all done and complete a lot quicker and more comfortably than expected.  Show details ·  1

Comfortable, enjoyable and exciting! – The staff were friendly, well- communicative and professional. I am very excited to begin my Smile journey and look forward to working with them in future. They were efficient and allowed for a smooth appointment, making ever step of the way clear and easy to understand. Definitely recommend  Show details ·  1

Smile direct – Not for me. Very sore and left gaps in a few places and losen afew teeth to. Having problems because of it. Show details

Newmarket superstars! – Was nervous to go into the team today, but, Nicole & Diane from Newmarket are amazing! Super welcoming and super friendly! All my questions were answered and explained so I understood before walking out. Will definitely be recommending their services to family & friends! Awesome stuff smile direct club Nz!  Show details ·  1

Awesome experience – This was my initial visit and 3D scans. Both Tess and Lisa were super professional and made me feel very comfortable, they were so friendly and were able to answer all my questions and concerns. Show details ·  1

Lovely initial consultation – Nicole was very helpful and answered all my questions. Very thorough and was well informed. Felt at ease and was welcomed warmly. Professional to a tee. Was awesome to see the 3D photos and she made it look easy. Was a breeze to get through. Excited to start the alignment journey! Show details ·  1

Consultation – I was met by Diane. She went through what was involved. She was detailed in her explanations. Very kind and considerate. She was highly professional. I highly recommend Diane at the Auckland branch. Show details ·  1

Loved it – I had a very good experience today. Tess did my 3D scanning today. She was very sweet and listened to all my concerns about my teeth and my smile. I felt so happy after the consultation and I am waiting to see my new smile :) Show details ·  1

Amazing experience – Nicole was very nice and detailed about everything, thoroughly explaining what was going to happen, and also a very good help at helping me detail what I wanted to fix Show details ·  1

Amazing Service – Nicole and Rad from the Auckland office were absolutely love to deal with, everything was explained every step of the way, the process was very streamlined and professional and would recommend Smile Direct to friends and family. Show details ·  1

This was so amazing! Great experience and great hospitality – Was great as they explained very clearly the process and what will happen. Very kind and encouraging hospitality. The introduction went well and how the building inside was very clean inside the offices. The view inside was great in the Auckland campus. Show details ·  1

Amazing experience – Diane was amazing when I went into the Auckland Smile Direct. She made me feel comfortable & explained everything thoroughly which made me very pleased. Thanks ! & It was cool to meet another AGGS sisterrr ;) Show details ·  1

Perfect experience – Diane from the Auckland city location made my consultation a breeze. I felt very comfortable as Diane was a very bubbly person (definition of outstanding customer service) Can’t wait to begin my perfect smile journey with smile direct club thanks to the Auckland team  Show details ·  1