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SmileDirectClub SmileShop NZ, Christchurch

SmileDirectClub SmileShop NZ, Christchurch

5.0 from 36 reviews

Reviews

5.0

36 reviews
5
(36)
4
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3
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2
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1
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Professional and insightful

published

My visit to smile direct Riccarton was both convenient and quick. The ladies that took care of me were professional and followed all possible guidelines due to the covid-19 outbreak, in a friendly and reassuring manner

Customer Service
Treatment StageI have had an initial consultation.
Store LocationSmile direct Riccarton
1 comment
SmileDirectClub
Joy S.SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

The reviewer stated that an incentive was offered for this review

Teeth set up

published

Good initial meeting, good info, genuine consultant.Provided confidence about the product. The system seems a little automated but there seems to be customer carer built in - lets see. I was not impressed that I could not just get my top teeth done. SD should offer this as an option.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch Riccarton
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Would highly recommend

published

Great experience and great service. The technology they use is incredible and they give you a full understanding of what your signing up for. A special thanks to Taylor & Jes at the smile direct club in Riccarton

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationRiccarton store
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thanks a million, Dane!

The reviewer stated that an incentive was offered for this review

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Beyond What I Expected

published

I went in expecting nothing and in the end got everything I wanted. The whole process was hassle free, simple and genuinely wonderful. The staff working there was absolutely lovely, especially Avi. Would recommend.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Store LocationRiccarton, Christchurch
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Reviews like this give us motivation and help us ensure we provide high-quality care.

This is an awesome product

published

Was amazing seeing the process for my self can’t wait for mine and to finally have a straight smile explanation was get and the team in Christchurch were awesome as well

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Boyd, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Amazing A+++

published

Friendly, informative and very professional service
They made me feel so comfortable
Very knowledgeable
I felt like they were truely excited to see my new smile.
Taylor who I dealt with was amazing!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSmile Direct Riccarton
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Excellent staff

published

Thanks heaps to Avi and Bridgette. I went in to get my 3D scan for my teeth, they were amazingly friendly and really helpful, looking forward to my smile journey!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationRiccarton Road Smile Direct store
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Josh, we really appreciate your positive review!

Excellent service

published

Thanks Avi, you made my daughter very comfortable and she enjoyed het visit. Great service and very friendly staff. I will definitely recommend this team to anyone who needs n smile

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Natasha, we love seeing this!

Fantastic staff that took care of me and even squeezed me in earlier so i could go and carry on with my work

published

Fantastic, friendly and accomodating staff helping mr on my way to a beautiful smile. Cant wait to get my big exciting box in the mail so i can get underway creating my new beautiful smile. Thanks so much smile team

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch NZ
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

We're so happy to read this!

The reviewer stated that an incentive was offered for this review

Dental Services

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Excited for new found confidence

published

Thank you for the smile appointment. Plenty of great emails to remind us of the appointment and how to get there. The staff are genuine and respectful, and well knowledgeable of their work. Daughter loved the 3D scan! and can’t wait for her new smile!Thank you Bridgette and Riccarton team.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationRiccarton
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

The reviewer stated that an incentive was offered for this review

positive, friendly

published

My visit was a very positive experience and everyone there was very friendly and welcoming. I felt comfortable and felt like i was in safe hands. Everything was explained with great detail and every one of my questions could be answered straight away.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Store Locationnz chch riccarton
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Michele, we are so happy to read such a great review about SmileDirectClub!

Super friendly staff!

published

Had a really nice consult, Olivia took great care of me and had answers to all my questions. Karen was also lovely and knowledgeable to chat to while I was waiting.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationRiccarton SmileShop
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We are so happy to read such a great review about SmileDirectClub!

Brilliant

published

Staff were very friendly and easy do deal with especially Brigitte answered any questions I had and put my mind at ease. It was very clean and tidy . Would definitely recommend the smile direct .

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationRiccarton
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Diane, we're thrilled to see your kind review!

Awesome

published

Bridgette and Tylor were fabulous. They assisted me so well. They explained everything very crystal clear. They are surely great at customer service. They are an asset to your company.

Customer Service
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We truly appreciate you sharing this feedback with us!

exceptional staff and patient care

published

great experience with my 3d scan, the very friendly taylor answered all my questions and made it a very straightforwards process. i am very excited to see how my smile will transform

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store Locationchirstchurch store
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Jonathan.

Dental Services

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Life changing experience

published

Bridgette was fantastic she gave us a lot of confidence in the product and was passionate about what this can do for us. Very excited to see the end result. The technology is amazing from the 3D scan to the aligners. Still can't believe it's going to work so will be eager to get started and watch the progress.. Staff were super friendly and very helpful.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationRiccarton Christchurch NZ
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Awesome service

published

The ladies were lovely and explained everything so well! Olivia made me feel at ease and was super nice. I'm glad I chose an instore consultation rather than doing it online.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hello Sarah, thank you; we appreciate your feedback!

Lovely Experience!

published

Great experience with my 3D scan. Great customer service, super friendly. I appreciated the time taken to answer all my questions and concerns thoroughly and honestly. Thanks to Bridgette, I am very excited to start my SmileDirect journey.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Chloe.

Thankyou

published

Taylor was amazing, very friendly and I felt really comfortable. My appt went well, Taylor talked me through step by step of what was to be expected. The images were interesting. Highly recommend this Christchurch branch. Thanks for my free whitening kit.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Mel, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Great experience

published

Jess was very friendly and personable and she made me feel comfortable during my consultation. Information was clear and positive. Cleanliness and hygiene was was excellent. Thank you for a wonderful visit.

Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We are grinning from ear to ear. Thank you for the support, M. We are always here for you!

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