Felt at ease with Tess she was very thorough and made me feel like a valued customer. She stepped me through each step and I left feeling like I was ready to take the leap.

Great service by Smile (Alice) who explained everything very easily and provided everything I needed to walk away happy. Looking forward to the journey with Smile. Walked away with a new whitening kit as well

Professional and accommodating
Ashleigh was excellent and the receptionist also very friendly and helpful. Everything was explained thoroughly and it was an exciting and rewarding experience. Highly recommend this service to anyone.

Service was professional & appointment didn’t take long. Was asked if I had questions etc every step of the way & everything was quick & easy. Overall it was a great experience that I would recommend.

Nice place, nice assistance, it feel comfortable and secured to start this new adventure! I really recommend going to do his 3D scan and talk with the assistants + the view is amazing there!

Had a 10:30am appointment and they were extremely punctual and friendly throughout my experience. Maya took great care of me throughout the process and was very easy to talk to. Would highly recommend

From entering the shop you are made to feel so welcome. I was in the shop for a review scan so they can just perfect my smile more. The scan was painless & very quick. A great big thanks to Sonia who made the appointment great & explained everything. I would highly recommend Smile Direct to make you happier with your smile.

Couldn’t believe how friendly and thorough the staff were in ensuring the best quality care for their customers. Really happy and confident to go ahead with this. Thanks a lot Huniani

Team are very friendly and explained very well how it works.
Himani from Parramatta office was very nice. It seems simple and they have simple payment plans if you cant pay in full which is helpful.
Can't wait to receive mine and try!

I was pleasantly surprised after attending my 3D scan. I had a lady called Ha, who was very helpful and informative and I knew straight away this option would be perfect for me.

After not receiving any response through email after 2-3 weeks, I decided to go into store. Professional and really nice staff. The service I get over the phone/email can be frustrating yet the service in store is amazing. Strange to think they are from the same company, I definitely recommend going in store! :D

I had a great consultation with Manny. Everything was explained to me clearly and now I await my results from the 3D scan. Hopefully the aligners arrive quickly, so I can begin my journey to correct my teeth.

I had a very well consultation everything was professional and comforting! My consultant with Angelina was wonderful, I felt welcomed and listened too and everything said was very clear and informative. I am very amazed and excited to start my straighter teeth journey! Thank you so much ! :)

Thank you. First initial consultation with full details to help smile agian. I am looking forward to start my journey with Smile direct. Team are very friendly and helpful. Good.

The facility is bright and cheery decor, very clean and taking every precaution in these uncertain times with Covid!! Avi is very thorough and informative, I feel like I’m in good hands and know I’m on the right path for my smile journey ☺️

I felt very welcome by the staff (I'm so bad with names so sorry!) But the girls who looked after me today were so kind, enthusiastic and explained everything well and were patient with my questions.

I'm excited to start my journey in the next few weeks!

The extra goodies after my scan are an added bonus :)

Super nice people, right as we walked in we were greeted by friendly staff who were welcoming and created a nice and relaxed environment. My consultant Diane was funny, really nice and explained everything really well. She helped me understand everything that is going to happen on my journey while keeping it simple, she also wanted my opinion on my teeth and made sure it was all about me and what I wanted. I am so excited to start my journey and I am so grateful for Diane and all of her help and support.

The girls were very friendly and efficient
Remembered me from my initial consultation and could answer all questions that I asked
I really don't have anything more to add - I was looked after promptly

I found the consultation really helpful they were very knowledgeable friendly and it was a very lovely experience I was taken through the whole process step by step was also given a complimentary whiting product which I cannot wait to try

No customer service. Signed up - already on my second set of aligners and after 2 or 3 months, nothing fits - it's like they made aligners for a child. I send emails, facebook messages, but no response. The debit orders go off like clockwork though.