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SmileDirectClub SmileShop Locations
WA, Perth, SA, Adelaide, ACT, Canberra, etc...Reviewer Photos & Videos
Great servicr
Felt at ease with Tess she was very thorough and made me feel like a valued customer. She stepped me through each step and I left feeling like I was ready to take the leap.
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Duncan
- 2 reviews
Great and warm service
Great service by Smile (Alice) who explained everything very easily and provided everything I needed to walk away happy. Looking forward to the journey with Smile. Walked away with a new whitening kit as well
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Josh Perth, WA
Outstanding service
Professional and accommodating
Ashleigh was excellent and the receptionist also very friendly and helpful. Everything was explained thoroughly and it was an exciting and rewarding experience. Highly recommend this service to anyone.
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Professional & quick
Service was professional & appointment didn’t take long. Was asked if I had questions etc every step of the way & everything was quick & easy. Overall it was a great experience that I would recommend.
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Really nice appointment with Diane who was super professional and explain all the process, step by step!
Nice place, nice assistance, it feel comfortable and secured to start this new adventure! I really recommend going to do his 3D scan and talk with the assistants + the view is amazing there!
1 comment
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Awesome experience!
Had a 10:30am appointment and they were extremely punctual and friendly throughout my experience. Maya took great care of me throughout the process and was very easy to talk to. Would highly recommend
1 comment
SmileDirectClubSmileDirectClub
Thanks your for wholesome review Tim, we are commited to provide you with the best experience possible, thanks for taking the time to provide feedback!
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Jax
- 2 reviews
Fantastic Service, so friendly and professional.
From entering the shop you are made to feel so welcome. I was in the shop for a review scan so they can just perfect my smile more. The scan was painless & very quick. A great big thanks to Sonia who made the appointment great & explained everything. I would highly recommend Smile Direct to make you happier with your smile.
1 comment
SmileDirectClubSmileDirectClub
Hi Jax, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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Amazing Staff
Couldn’t believe how friendly and thorough the staff were in ensuring the best quality care for their customers. Really happy and confident to go ahead with this. Thanks a lot Huniani
1 comment
SmileDirectClubSmileDirectClub
Wow! This means a lot to us, Danielle. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.
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The reviewer stated that an incentive was offered for this review
Mary I.Sydney, NSW
Excited to try!
Team are very friendly and explained very well how it works.
Himani from Parramatta office was very nice. It seems simple and they have simple payment plans if you cant pay in full which is helpful.
Can't wait to receive mine and try!
1 comment
SmileDirectClubSmileDirectClub
Hi Mary, we're proud of our team – thank you so much for the shout-out!
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WynonahGreater Melbourne (Inner), VIC
Really informative and very helpful
I was pleasantly surprised after attending my 3D scan. I had a lady called Ha, who was very helpful and informative and I knew straight away this option would be perfect for me.
1 comment
SmileDirectClubSmileDirectClub
Wynonah, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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Go in store!!
After not receiving any response through email after 2-3 weeks, I decided to go into store. Professional and really nice staff. The service I get over the phone/email can be frustrating yet the service in store is amazing. Strange to think they are from the same company, I definitely recommend going in store! :D
1 comment
SmileDirectClubSmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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TrendyKGreater Melbourne (Outer), VIC
- 2 reviews
Very professional
I had a great consultation with Manny. Everything was explained to me clearly and now I await my results from the 3D scan. Hopefully the aligners arrive quickly, so I can begin my journey to correct my teeth.
1 comment
SmileDirectClubSmileDirectClub
Hi Trendy, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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SKmondehMetropolitan Adelaide, SA
High Quality Service
I had a very well consultation everything was professional and comforting! My consultant with Angelina was wonderful, I felt welcomed and listened too and everything said was very clear and informative. I am very amazed and excited to start my straighter teeth journey! Thank you so much ! :)
1 comment
SmileDirectClubSmileDirectClub
SKmondeh, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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The reviewer stated that an incentive was offered for this review
SosmaGreater Melbourne (Inner), VIC
This is perfect
Thank you. First initial consultation with full details to help smile agian. I am looking forward to start my journey with Smile direct. Team are very friendly and helpful. Good.
1 comment
SmileDirectClubSmileDirectClub
Hi Sosma, thank you so much for your positive comments about SmileDirectClub!
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The reviewer stated that an incentive was offered for this review
Fast and convenient
The facility is bright and cheery decor, very clean and taking every precaution in these uncertain times with Covid!! Avi is very thorough and informative, I feel like I’m in good hands and know I’m on the right path for my smile journey ☺️
1 comment
SmileDirectClubSmileDirectClub
Amanda, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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AprilSydney, NSW
- 2 reviews
Staff amazing, friendly and excited to help me on my new smile journey!
I felt very welcome by the staff (I'm so bad with names so sorry!) But the girls who looked after me today were so kind, enthusiastic and explained everything well and were patient with my questions.
I'm excited to start my journey in the next few weeks!
The extra goodies after my scan are an added bonus :)
1 comment
SmileDirectClubSmileDirectClub
Glad to hear from you April, thanks for your awesome review!
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Jordan M.Central Queensland, QLD
This is great and really nice staff!!!
Super nice people, right as we walked in we were greeted by friendly staff who were welcoming and created a nice and relaxed environment. My consultant Diane was funny, really nice and explained everything really well. She helped me understand everything that is going to happen on my journey while keeping it simple, she also wanted my opinion on my teeth and made sure it was all about me and what I wanted. I am so excited to start my journey and I am so grateful for Diane and all of her help and support.
1 comment
SmileDirectClubSmileDirectClub
Amazing! Super happy to hear about your experience Jordan, we'll continue working hard to get you the smile you deserve.
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djgSydney, NSW
- 2 reviews
Getting another scan
The girls were very friendly and efficient
Remembered me from my initial consultation and could answer all questions that I asked
I really don't have anything more to add - I was looked after promptly
1 comment
SmileDirectClubSmileDirectClub
Thanks for your kind review! we aim for 100% satisfaction with our service, feel free to contact us back if there is anything else we can do for you.
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Rachael Sydney, NSW
Really happy with the service
I found the consultation really helpful they were very knowledgeable friendly and it was a very lovely experience I was taken through the whole process step by step was also given a complimentary whiting product which I cannot wait to try
1 comment
SmileDirectClubSmileDirectClub
Such a nice review, Rachel thanks for taking the time to provide feedback.
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tonyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
- SmileShop VIC, Chadstone
- Verified customer
Poor experience
No customer service. Signed up - already on my second set of aligners and after 2 or 3 months, nothing fits - it's like they made aligners for a child. I send emails, facebook messages, but no response. The debit orders go off like clockwork though.
1 comment
SmileDirectClubSmileDirectClub
Tony, we are extremely sorry to hear about your inconvenience, we'd like to properly assist you and give you the service you deserve, please send us an email with your concern to reviews@smiledirectclub.com and we'll personally help you out. Bryan V.
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Questions & Answers
Tomasked
Can i get your phone number please?
Thank you
Regards tom
1 answer
SmileDirectClubSmileDirectClub
Hi Tom, we can be reached at 1800 515 198. Best, Emily
John Haggartyasked
I wish to have my 12 year old son assessed for suitability for you treatment if I can.
1 answer
Joy S.SmileDirectClub
Thanks for reaching out, John. Please give us a call at 1800 515 198 so we can help!
alexasked
What is the phone number of the adelaide office
1 answer
SmileDirectClubSmileDirectClub
Our SmileShop locations do not take support phone calls and are all currently closed, but our customer care team is available 24/7 at 1800 515 198.
Details
Category | Dental Services and Physical Shops | Dental Services and Physical Shops | Dental Services and Physical Shops | Dental Services and Physical Shops |
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Release date | Oct 2019 | Oct 2019 |
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SmileDirectClubSmileDirectClub
Glad to hear you enjoyed your visit! thank you very much for your amazing review Jane.