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SmileDirectClub SmileShop Locations

SmileDirectClub SmileShop Locations

WA, Perth, SA, Adelaide, ACT, Canberra, etc...
4.8 from 1,430 reviews · View Statistics

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Great servicr

published

Felt at ease with Tess she was very thorough and made me feel like a valued customer. She stepped me through each step and I left feeling like I was ready to take the leap.

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland New Zealand
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Duncan

Duncan

  • 2 reviews

Great and warm service

published

Great service by Smile (Alice) who explained everything very easily and provided everything I needed to walk away happy. Looking forward to the journey with Smile. Walked away with a new whitening kit as well

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
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Josh

Josh Perth, WA

Outstanding service

published

Professional and accommodating
Ashleigh was excellent and the receptionist also very friendly and helpful. Everything was explained thoroughly and it was an exciting and rewarding experience. Highly recommend this service to anyone.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationPerth WA
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Professional & quick

published

Service was professional & appointment didn’t take long. Was asked if I had questions etc every step of the way & everything was quick & easy. Overall it was a great experience that I would recommend.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
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Really nice appointment with Diane who was super professional and explain all the process, step by step!

published

Nice place, nice assistance, it feel comfortable and secured to start this new adventure! I really recommend going to do his 3D scan and talk with the assistants + the view is amazing there!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Glad to hear you enjoyed your visit! thank you very much for your amazing review Jane.

Awesome experience!

published

Had a 10:30am appointment and they were extremely punctual and friendly throughout my experience. Maya took great care of me throughout the process and was very easy to talk to. Would highly recommend

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta, NSW
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks your for wholesome review Tim, we are commited to provide you with the best experience possible, thanks for taking the time to provide feedback!

Jax

Jax

  • 2 reviews

Fantastic Service, so friendly and professional.

published

From entering the shop you are made to feel so welcome. I was in the shop for a review scan so they can just perfect my smile more. The scan was painless & very quick. A great big thanks to Sonia who made the appointment great & explained everything. I would highly recommend Smile Direct to make you happier with your smile.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Jax, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Amazing Staff

published

Couldn’t believe how friendly and thorough the staff were in ensuring the best quality care for their customers. Really happy and confident to go ahead with this. Thanks a lot Huniani

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us, Danielle. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

The reviewer stated that an incentive was offered for this review

Mary I.

Mary I.Sydney, NSW

Excited to try!

published

Team are very friendly and explained very well how it works.
Himani from Parramatta office was very nice. It seems simple and they have simple payment plans if you cant pay in full which is helpful.
Can't wait to receive mine and try!

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Mary, we're proud of our team – thank you so much for the shout-out!

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Wynonah

WynonahGreater Melbourne (Inner), VIC

Really informative and very helpful

published

I was pleasantly surprised after attending my 3D scan. I had a lady called Ha, who was very helpful and informative and I knew straight away this option would be perfect for me.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationMelbourne, VIC
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Wynonah, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Go in store!!

published

After not receiving any response through email after 2-3 weeks, I decided to go into store. Professional and really nice staff. The service I get over the phone/email can be frustrating yet the service in store is amazing. Strange to think they are from the same company, I definitely recommend going in store! :D

Incentivised ReviewNo
Treatment StageI have completed a treatment plan.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

TrendyK

TrendyKGreater Melbourne (Outer), VIC

  • 2 reviews

Very professional

published

I had a great consultation with Manny. Everything was explained to me clearly and now I await my results from the 3D scan. Hopefully the aligners arrive quickly, so I can begin my journey to correct my teeth.

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationMelbourne, Victoria
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Trendy, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

SKmondeh

SKmondehMetropolitan Adelaide, SA

High Quality Service

published

I had a very well consultation everything was professional and comforting! My consultant with Angelina was wonderful, I felt welcomed and listened too and everything said was very clear and informative. I am very amazed and excited to start my straighter teeth journey! Thank you so much ! :)

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAdelaide, South Australia
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

SKmondeh, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

The reviewer stated that an incentive was offered for this review

Sosma

SosmaGreater Melbourne (Inner), VIC

This is perfect

published

Thank you. First initial consultation with full details to help smile agian. I am looking forward to start my journey with Smile direct. Team are very friendly and helpful. Good.

Value for Money
Customer Service
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Sosma, thank you so much for your positive comments about SmileDirectClub!

The reviewer stated that an incentive was offered for this review

Fast and convenient

published

The facility is bright and cheery decor, very clean and taking every precaution in these uncertain times with Covid!! Avi is very thorough and informative, I feel like I’m in good hands and know I’m on the right path for my smile journey ☺️

Customer Service
Incentivised ReviewNo
Treatment StageI have completed a treatment plan.
Store LocationChristchurch NZ
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Amanda, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

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April

AprilSydney, NSW

  • 2 reviews

Staff amazing, friendly and excited to help me on my new smile journey!

published

I felt very welcome by the staff (I'm so bad with names so sorry!) But the girls who looked after me today were so kind, enthusiastic and explained everything well and were patient with my questions.

I'm excited to start my journey in the next few weeks!

The extra goodies after my scan are an added bonus :)

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Store LocationParramatta Smile Club
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Glad to hear from you April, thanks for your awesome review!

Jordan M.

Jordan M.Central Queensland, QLD

This is great and really nice staff!!!

published

Super nice people, right as we walked in we were greeted by friendly staff who were welcoming and created a nice and relaxed environment. My consultant Diane was funny, really nice and explained everything really well. She helped me understand everything that is going to happen on my journey while keeping it simple, she also wanted my opinion on my teeth and made sure it was all about me and what I wanted. I am so excited to start my journey and I am so grateful for Diane and all of her help and support.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Amazing! Super happy to hear about your experience Jordan, we'll continue working hard to get you the smile you deserve.

djg

djgSydney, NSW

  • 2 reviews

Getting another scan

published

The girls were very friendly and efficient
Remembered me from my initial consultation and could answer all questions that I asked
I really don't have anything more to add - I was looked after promptly

Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for your kind review! we aim for 100% satisfaction with our service, feel free to contact us back if there is anything else we can do for you.

Rachael

Rachael Sydney, NSW

Really happy with the service

published

I found the consultation really helpful they were very knowledgeable friendly and it was a very lovely experience I was taken through the whole process step by step was also given a complimentary whiting product which I cannot wait to try

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta NSW
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Such a nice review, Rachel thanks for taking the time to provide feedback.

tony

tonyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Poor experience

published

No customer service. Signed up - already on my second set of aligners and after 2 or 3 months, nothing fits - it's like they made aligners for a child. I send emails, facebook messages, but no response. The debit orders go off like clockwork though.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationChadstone
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Tony, we are extremely sorry to hear about your inconvenience, we'd like to properly assist you and give you the service you deserve, please send us an email with your concern to reviews@smiledirectclub.com and we'll personally help you out. Bryan V.

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Questions & Answers

Tom

Tomasked

NSW, Tuggerah

Can i get your phone number please?
Thank you
Regards tom

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Tom, we can be reached at 1800 515 198. Best, Emily

John Haggarty

John Haggartyasked

NSW, Miranda

I wish to have my 12 year old son assessed for suitability for you treatment if I can.

1 answer
SmileDirectClub
Joy S.SmileDirectClub

Thanks for reaching out, John. Please give us a call at 1800 515 198 so we can help!

alex

alexasked

SmileShop SA, Adelaide

What is the phone number of the adelaide office

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Our SmileShop locations do not take support phone calls and are all currently closed, but our customer care team is available 24/7 at 1800 515 198.

Get an answer from our members and SmileDirectClub representatives

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
Release dateOct 2019Oct 2019
Compare all 21 SmileDirectClub

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