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SmileDirectClub SmileShop Locations
WA, Perth, SA, Adelaide, ACT, Canberra, etc... (See All)Reviewer Photos & Videos
The team member who did my 3D scan was lovely! She went through every thing I needed to know before getting my Invisalign. Was very helpful and made me feel comfortable
- 7 reviews
- 5 likes
Helen , My smile guide, was very informative, professional and helpful with my questions. She performed the scan quickly and efficiently and explained everything she was doing perfectly. Very positive experience . I'm glad a proceeded with getting my aligners. I would definitely recommend them.
I came in today and I got the best and nicest service with Donna she is very great at her job and also fast and simple. I would definitely go back.
Haven't received the goods yet, but the initial consultation was pleasant.
Lauren was lovely. Helpful, straightforward with genuine humour and open showing the plan moving forward. I'm looking forward to the package in the mail in the next couple of weeks!
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Emma was really easy to talk to throughout my visit and answered every question in great detail. I’m also very impressed with the technology used in order to create my aligners. Im so glad I went in store!
Neha was really sweet and offered me a really good service and answered all my questions. I was a bit nervous but she took very good care of me today.
Amazing service, really lovely people!! I felt they listened attentively to my concerns, as well as gave me me hope for a brighter smile!! The whole process was simple and a great experience all together!!
This store was amazing the girl who helped me out was very friendly and told me everything I need to know.
I would recommend smile direct club because the staff are nice and is a great environment to be in for appointments. I got all the info I needed and was worth the travel from my home.
The reviewer stated that an incentive was offered for this review
Great experience with extremely helpful and friendly staff! I was made to feel very comfortable even with a camera in my mouth! Staff were very informative and and answered lol my questions
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The team were wonderful. They were efficient (I was early and they saw me straight away) and I was in and out in 15 minutes. The technology is incredible and I can't wait for the results.
Ashleigh was very friendly and professional and answered all questions with ease. A very pleasant experience that was very easy. my only complaint would be that it was a bit hard to find the building and that parking, but otherwise a good experience!
- 2 reviews
Stole my money and the worst customer service I have ever experienced!! Smile direct had incorrectly deducted over $700 from my account. After raising this with them multiple times, they only refunded $500 of this. Still waiting for the rest to be refunded and have not heard back from them after multiple attempts at contacting them, Terrible customer service!! Do not recommend this company
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Lala and Nidhi were very friendly and explained about the treatment.
Waiting to get the treatment plan and start asap to improve my smile
Thank you very much
see you soon
Excellent customer service Ashleigh was great really helpful, Will recommend Felt comfortable, she was really knowledgeable and helpful
Thank you thank you
The reviewer stated that an incentive was offered for this review
Met with Emma today for an initial consultation. Very warm and professional, overall company process has been clear from time of booking - great communication, clear pricing. Excited to see results.
Questions & Answers
Hi, i got my plan approved, but disappointedly, it was only for an upper aligner, not a lower. Both upper and lower were scanned, and both need work. For the people who are raving about the results - did you only do upper? Why scan lower if it's just upper that are treated?
Thanks
is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.
Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at reviews@smiledirectclub.com so we can better assist you?
I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.
Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our Sm...
Read moreileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total). Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. LuanaGet an answer from our members and SmileDirectClub representatives
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