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SmileDirectClub SmileShop Locations

SmileDirectClub SmileShop Locations

WA, Perth, SA, Adelaide, ACT, Canberra, etc... (See All)
4.8 from 1,996 reviews · View Statistics
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Team members were lovely! And so helpful

published

The team member who did my 3D scan was lovely! She went through every thing I needed to know before getting my Invisalign. Was very helpful and made me feel comfortable

Value for Money
5/5
Customer Service
5/5
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Bill
BillIllawarra, NSW
  • 7 reviews
  • 5 likes

professional service

published

Helen , My smile guide, was very informative, professional and helpful with my questions. She performed the scan quickly and efficiently and explained everything she was doing perfectly. Very positive experience . I'm glad a proceeded with getting my aligners. I would definitely recommend them.

Customer Service
5/5
Incentivised Review No
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Cibeles
CibelesMetropolitan Adelaide, SA

The best service

published

I came in today and I got the best and nicest service with Donna she is very great at her job and also fast and simple. I would definitely go back.

Product Quality
5/5
Customer Service
5/5
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Haven't received the goods yet, but the initial consultation was pleasant.

published

Lauren was lovely. Helpful, straightforward with genuine humour and open showing the plan moving forward. I'm looking forward to the package in the mail in the next couple of weeks!

Value for Money
4/5
Incentivised Review No
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Sophia
SophiaSydney, NSW

A great experience

published

Emma was really easy to talk to throughout my visit and answered every question in great detail. I’m also very impressed with the technology used in order to create my aligners. Im so glad I went in store!

Value for Money
5/5
Customer Service
5/5
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Really helpful :)

published

Neha was really sweet and offered me a really good service and answered all my questions. I was a bit nervous but she took very good care of me today.

Incentivised Review No
Treatment StageI have had an initial consultation.
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Very Impressed!!

published

Amazing service, really lovely people!! I felt they listened attentively to my concerns, as well as gave me me hope for a brighter smile!! The whole process was simple and a great experience all together!!

Product Quality
5/5
Customer Service
5/5
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Serena
SerenaMetropolitan Adelaide, SA

This store was amazing the girl who helped me out was very friendly and told me everything I need to know.

published

I would recommend smile direct club because the staff are nice and is a great environment to be in for appointments. I got all the info I needed and was worth the travel from my home.

Value for Money
3/5
Product Quality
3/5
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The reviewer stated that an incentive was offered for this review

Helpful staff

published

Great experience with extremely helpful and friendly staff! I was made to feel very comfortable even with a camera in my mouth! Staff were very informative and and answered lol my questions

Customer Service
5/5
Incentivised Review No
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Dental Services

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Extremely efficient and friendly

published

The team were wonderful. They were efficient (I was early and they saw me straight away) and I was in and out in 15 minutes. The technology is incredible and I can't wait for the results.

Value for Money
5/5
Product Quality
5/5
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Kaitlyn
KaitlynPerth, WA

Great Service

published

Ashleigh was very friendly and professional and answered all questions with ease. A very pleasant experience that was very easy. my only complaint would be that it was a bit hard to find the building and that parking, but otherwise a good experience!

Value for Money
4/5
Product Quality
3/5
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Preena
Preena
  • 2 reviews

Stole Money/Terrible Customer Service

published

Stole my money and the worst customer service I have ever experienced!! Smile direct had incorrectly deducted over $700 from my account. After raising this with them multiple times, they only refunded $500 of this. Still waiting for the rest to be refunded and have not heard back from them after multiple attempts at contacting them, Terrible customer service!! Do not recommend this company

Value for Money
1/5
Product Quality
3/5
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Dental Services

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3D scan

published

Lala and Nidhi were very friendly and explained about the treatment.

Waiting to get the treatment plan and start asap to improve my smile

Thank you very much
see you soon

Incentivised Review No
Treatment StageI have had an initial consultation.
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Excellent customer service

published

Excellent customer service Ashleigh was great really helpful, Will recommend Felt comfortable, she was really knowledgeable and helpful
Thank you thank you

Value for Money
3/5
Product Quality
5/5
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The reviewer stated that an incentive was offered for this review

Incredible first impression - Pitt St

published

Met with Emma today for an initial consultation. Very warm and professional, overall company process has been clear from time of booking - great communication, clear pricing. Excited to see results.

Customer Service
5/5
Incentivised Review No
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Questions & Answers

John
Johnasked
SmileShop NSW, Sydney

Hi, i got my plan approved, but disappointedly, it was only for an upper aligner, not a lower. Both upper and lower were scanned, and both need work. For the people who are raving about the results - did you only do upper? Why scan lower if it's just upper that are treated?
Thanks

No answers
marylou
marylouasked
SmileShop ACT, Canberra

is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at reviews@smiledirectclub.com so we can better assist you?

Shilpa G.
Shilpa G.asked
SmileShop SA, Adelaide

I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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SmileDirectClub SmileShop Locations

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