SmileDirectClub SmileShop NSW, Parramatta

Good In-Store consultation. Good online chat experience – This review is limited to the initial consultation and assessment only. I have attended the store front appointment for my dental scan a couple of days back. The staff was welcoming and there was no much waiting (it was only 1-2 mins. wait). The consultant was friendly, gentle and friendly. I was informed about the process, plan and my options.… Read more ·  1

Recommendations was made by the consultant. They gave away some freebies for me to keep. Overall very nice store front experience.

In regards to online customer service (live chat). The staff member was friendly and helpful. He sincerely attended my online request and it was fulfilled with any delay at all. Overall excellent online experience.

Things that require improvement with the store front staff :- They pressure you to carry out the COVID check-in formalities even if you have already in that process. Why can't they just see what the customer is doing before unnecessarily pressurising the customers to follow the COVID guidelines. It looks stupid to me.

Wouldn’t recommend – I initially was extremely happy with Smile Direct and was really excited, the pricing sounds amazing and the whole process sounds really incredible. However, once I had completed my consultation I waited for my smile and wasn’t happy and so wanted to review my smile (as they told me I could do) and then they just straight away put it back into… Read more

‘production’ without ever asking me what it was I wanted to fix or anything, I queried this and all they did was send me a tooth chart and asked me to tell them which teeth it was I wanted to be fixed. I don’t like that you don’t see their ‘team of dentists’ and so don’t know who is actually reviewing your smile and creating your plan, which I also queried if I could speak to their dentist and they just re sent me the teeth chart, almost every time I was speaking with a different person. And then on top of that, I was told they wouldn’t take the $299 deposit until I agreed with my smile and smile plan, later to find out that they took the money without me knowing from my account as soon as my initial smile plan was complete, when during my consultation they told me I had to give card details but wouldn’t be charged anything until I agreed, it wasn’t until I told them I didn’t want to go ahead as none of my questions were being answered, I was always talking with different people, the process was confusing and they were constantly sending me emails and text messages to go ahead that they told me my account had been charged and I was getting a refund that I then went back into my account and realised I was charged. Even after cancelling with them the text messages and emails were constant and borderline harassing saying my ‘smile was ready’ and to pay the $299 deposit so that they could begin production, I had to reply to each one unsubscribing or asking them to stop. Would not recommend this company to anyone.

Unexpectedly Amazing – Wow! I have grown up with dental care not being the first and foremost priority in my life, and only recently as I've gotten older I have started to appreciate and respect my mouth more. Recently getting married, my partner has encouraged me (along with wanting on my own) to go and investigate getting my teeth straightened. Every dentist I had… Read more ·  1

visited could only offer me traditional braces, and although I wasn't bothered by the look, the price being in excess of $8000 had made the idea unobtainable.

Then in comes SmileDirectClub. It was an add on Facebook that caught my attention, and after a little research I booked in to go see the Team at Parramatta. Reception staff where fantastic, and the lovely lady at the front desk was fantastic and greeted me with a Smile (I often have anxiety going somewhere new, and she made it disappear in less than a minute with how friendly and genuine she was.)

The process was stupidly simple, everything was explained in detail and all of my questions answered. The process of scanning was simple but awesome as you get to see your teeth in 3D!

I have just gone through my albums over the last several years, and there is not a single photo of me showing my teeth that I look at and I like, I would like to give a Shout Out Himani (SDC Team Member) as during the entire 30 minute process she answered my questions, settled my concerns, and has put me on my smile path that I am so excited to get started on. Himani gets customer service, and her service was 5 Stars!

I never thought an add on Facebook for something that costs up to 60% less than traditional braces would actually be real. But here we are!

I am just starting my process, but expect a further review when I'm done :) !

Great customer care – I was attended to as per the schedule. Explanation and the whole experience of the 3D scan went smoothly. I was given plenty of opportunity to ask questions. Show details

Nidhi was super nice and informative! – I just had a 3d scan with Nidhi, she answered all my questions, made me feel super comfortable and was very informative!! Show details

Shoutout Helen! Consultation was awesome – Had a great consultation with Helen from the Parramatta branch. Informative and well delivered. Can’t wait to get my aligners! Show details

So pissed off – After you pay all the money, they go bankrupt. You lose your lifetime warranty and cant obtain any further retainers or refunds and they still demand any direct debits to be paid in its entirety. Bloody joke! Would not recommend this company to anyone. Show details

Poor customer service – The lady who assessed my teeth, was sweet until I decided to not buy the service. She tried to push me to buy and she did not even give me the free whitening kit. Felt horrible, never going back there.  Show details

Do not go with smile direct club! – My experience started out good but it has ended up terrible. I have had a terrible experience with smile direct services and quality of product. My teeth are currently moving out of place again as it is taking so long to receive my retainers. I finished my ilingers months ago and the customer service has been so bad and so slow I have given up and… Read more

I will now be starting new ilingers with invisiline. I completely wasted my money with smile direct and regret it big time!

Very friendly – All my questions were answered and made sense to me. The worker was amazing & she understood me clearly without any trouble. I had my little one with me and she even gave him a book and pencil to keep him busy. Workers were very professional Show details

My initial smile appointment with Valerie was very satisfying. Very happy with the walk-in visit – The teeth camera used was amazing and so fast so far so good! Show details

Amazing service and information about chosen treatment – I had a great experience with Smile, the service and people were experienced and helpful and a speacial thanks to my Smileguide Nidhi who gave me an informative explanation on the treatment and a thorough understanding on how to use products and tools in the treatment if I go through with it. Show details

Great customer support – Helen was great at explaining the process from start to finish, what to expect and the time frame to complete. She was re capping to make sure I understood or if she was too fast. Great experience. Show details

Great first experience – I walked in and asked for an earlier appointment since I had extra time. Nidhi was accommodating and took me in. She was so friendly and welcoming that I felt like home already. She was so positive and had excellent customer service. Such fantastic service from the moment I walked in. She explained everything thoroughly. Show details

Always a pleasure from start to continued care! – I required minute alignment fix and my journey has been great so far. Everyone’s teeth is different so my expected shape did not happen in 6months of my first treatment. But smile direct team has been helpful on getting touch ups done. It is great to contact them anytime over phone and service is quick! Show details

Great initial service – Saw Helen who did my scan and answered all of my questions. Very happy and professional. This was my initial consultation and from this I’ve decided to get my aligners Show details

Great service from Nidhi at Parramatta – Nidhi was great at explaining the whole process I will be undertaking when receiving my aligners. She was very helpful and ensured my needs were met. Thank you for my session! Show details

Amazing Service – Helen my smile Guide was fantastic at her work she made me feel so comfortable ,relaxed and guided me the whole way and explained everything that I needed from the 3D scan to treatment and payment options can’t wait to get my treatment plan. Show details

Amazing service! – The girls working were so nice from the get go and make me feel so good about choosing smile direct. I had Lala do my 3D scan and she was beyond amazing and had such an awesome vibe, was so informative and made me feel very welcome. So incredibly happy with the service! Show details

professional service – Helen , My smile guide, was very informative, professional and helpful with my questions. She performed the scan quickly and efficiently and explained everything she was doing perfectly. Very positive experience . I'm glad a proceeded with getting my aligners. I would definitely recommend them. Show details

Excellent customer service – Nidhi at parramatta smile direct club was extremely helpful and made the whole process very easy. She was very welcoming .Excellent customer . The location is very easy and accessible. Would highly recommend. Show details

Perfect! – Great experience. Wonderful staff. Looking forward to what the future holds with Smile direct and my new smile. Their support team were also very congenial and helpful over the phone. Show details

Very friendly staff made me comfortable – The staff at the store made me feel very comfortable esp that I was so nervous. Everything was clean and new that was used on me, app was not rushed at all and all questions were answered. Show details

it was awesome – maya explained everything so well and with so much detail. totally recommending this to anyone i know. . So far I am really positive about the experience and looking forward to starting on my new aligners. Show details

Great service and simple process – I had a great experience at the smile shop with Himani. She was knowledgeable, accommodating and the process was quick and hassle free. Highly recommend visiting the smile direct club! Show details

Amazing customer service – I had a very good initial appointment at Westfield Parramatta. The consultation went smoothly, I was given all the information and all my questions and concerns were tackled. Helen was very nice and friendly. I'm so excited to get my kit! Show details

Initial appointment – The appointment went well. Nidhi was very professional and explained everything very well. The appointment was done in 30 minutes . So far I am really positive about the experience and looking forward to starting on my new aligners. Only negative is that they did not have a wash basin to rinse my mouth after using the 3D imaging tool Show details

Amazing customer service! – Visited Smile Direct Club over the weekend and had a consultation with the lovely Helen, very informative, helpful and quick service and very excited to receive the teeth kit! Helen took me through the whole procedure and made sure I understood everything, and I loved the experience overall. Show details

Fantastic service – I was lost and couldn’t find my way to the store and the friendly staff member met me at the coffee shop. Fantastic service. The 3D scan was accurate and super detailed. Show details