SmileDirectClub SmileShop QLD, Brisbane

I had an initial consultation at smile direct club. Good and friendly customer service was provided. Answered all my questions and explained each and everything in an understandable and simple language

Can’t wait to get these shipped to me, went in for a scan today and the lady that did it was super nice! Explained everything in perfect detail including prices and how it works.

I visited the Queen Street outlet and was greeted by the manager. I had many questions but was relieved to have a short conversation with the manager who walked me through the product, the company, the payment and delivery process. I was shown the product and was able to handle it. All my questions were answered in a professional and timely manner. This short but important step was excellent as it put my mind at ease. Thank you.

Hey Lauren! Thank you so much for today. You did a great job analysing my teeth and I felt super comfortable during the entire process! Definitely pleased with customer service

When I first went for my consultation with Smile Direct Club, the staff were very friendly and professional. I was attended to by Lauren B, who showed a great deal of interest in the issues with my teeth. From the moment I walked into the place, I felt very welcomed by both the consultant and dentist. Love their service and advice.

Thankyou my visit was very pleasant , I found the scan compared to the DIY kit an Awesome experience and much easier. It would probably be easier for the client to be in a reclined position to get that perfect scan with that extra comfort , I felt I struggled with holding my head still. A special thanks to the young lady who did my scan , It was nice to see you enjoy what you do.

I had my first visit this week at Smile Direct with Lauren B. I was very impressed with the very friendly though professional service I received form the moment I walked in the door. I was attended to by Lauren B, she has great product knowledge as well as making you feel important and comfortable.

Each time I have had to contact Smile Direct they have been very professional and have always responded shortly and fixed my concern or issue. The new location of the Brisbane store was way easier to find and still great service. This time I needed new scans for my refinement which was on offer. Staff is so helpful and friendly too at the Brisbane Store

Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.

I went in today for my first appointment and they were all so lovely. We were greeted instantly and taken care of straight away. Lauren B served us and was so lovely! She made conversation the whole time and seemed genuinely interested in us! Lovely and thorough walk through on the clear alingers and helped with any question we had! amazing experience

Felt really comfortable as the staff were Informative and very friendly, they had answered all of my questions adequately and professionally. Walked out of the shop knowing what to expect with the next steps of the journey

Lauren B is extremely understanding and very caring. She explained everything step by step and in a perfectly understandable way.
I am hoping things will go smoothly and we will see a difference.

I went through the whole process and my teeth were not straight but the end of it. I never Heard back from the dentist or anyone about it not only that I was meant to receive my 1st set of retainers as part of my package but never got them and never heard back from anyone regarding my progress a waste of $3000 when I could of gone and got the proper ones done they were happy to take my money but not provide the service

Excellent visit today . The staff were very courteous and helpful with my evaluation. I would recommend this shop to anyone that needs their realignment. The visit was pleasant and the staff were very informative.

Was greeted with a friendly smile by the receptionist (sorry, forgot his name)

Awesome, friendly service!
Lauren B was very professional and provided lots of information! Would definitely recommend to friends!