Vickie was amazing! Very friendly & professional. She made the experience comfortable as well as clearly explaining the process. She is definitely an asset to your team!! Also the offices are very cool.
Great so far!
Went in for the scan yesterday and information on my kit. Customer service was excellent and my Smile Guide, Lauren was most helpful and friendly. She answered all my questions professionally and didn't judge my gross teeth. I'm super excited about my treatment and hopeful it works.
Consultation was easy informative and very friendly. All details about the process was explained from start to finish. Many thanks to Lauren and all involved for their help and encouragement.
I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone
- Verified customer
BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus
I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.
Great customer service
I just had my appointment with Sonia today in Brisbane city. I was super impressed with how professional and kind she was. She made me feel really comfortable and I am real00000ly excited to start my Smile process :)
Vickie was an excellent consultant, putting me at ease and answering all my questions. She took me through the purple box and showed me everything I will receive - very exciting. Everyone was very friendly and helpful - Highly recommend.
Amazing customer service!
My consultant Vicki was so helpful in answering any questions I had and I left feeling confident in my decision to proceed with my treatment. Would definitely recommend. Thanks Vicki!
Looks like a winner
I was impressed by the service and the wonderful 3D software used for the scan. The assistant Vicky was wonderful. She put me at ease through the process and answered all my questions.
It was so easy and fast
They are significant cheaper than Invisalign. Lauren my consultant was great at explaining. Everything was set up and she did it with her quickest hand! I would highly recommend this!
Great customer service!
Sonia was a great consultant, answered all questions and provided a great service. Very professional in her work and Would recommend her to anyone going to visit the brisbane one!
Great service. Happy staffs. Novel business. Amazing technology. Every step of the treatment is thoughtful and simple. Thank you Lauren and Ali (from Brisbane city store)! Cant wait to get things started.
Very friendly and professional
They were very professional, friendly staff members, they were very welcoming and gave all the information. Love the 3D scan. great service and. To save time, you should ring them when you arrive at the building. definitely recommend :D
Great Customer Service
Vickie was very friendly and professional with helping me get started. Can't comment on much else as I haven't seen results yet but Vickie helped me find confidence in the product and I'm very excited to hopefully soon be able to securely smile in front of a camera lol.
This is Perfect!!!
The staff Sonia was lovely, friendly and amazing. She answered me a lot of questions and said detailed about the whole things. The service is good and I can't wait to start.
cant wait to get started
such a lovely young girl. Very informative and an easy experience. Excellent customer service no waiting and very simple process. I think the young girls name was Lauren and she was just lovely. I cannot comment on the product quality when I have not received any of the products and used them... you need to change that question
Very nice people
The staff were very nice ,It was easy to find the place . It was a Nice office . Fast , easy process. Would recommend to others . The price seemed fair and reasonable .
The reviewer stated that an incentive was offered for this review
This was awesome!
I loved my appointment today! Vickie was absolutely amazing and helped in every way possible. I'm 100% satisfied with my service and I can not wait to start my process with smile direct.
Great start to getting a great smile
The initial consult was well organised and a painless process. The team were very professional and informative, making me feel at ease.
I look forward to receiving the review and starting the treatment.
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