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SmileDirectClub SmileShop QLD, Brisbane
Marcus_BSSouth East Queensland, QLD
- SmileShop QLD, Brisbane
- Verified customer
3D Scan / Technician, Front Desk Service
Front desk service was very friendly and professional. Sonia my SDC technician ran me through product answering all my questions and made me feel very comfortable. Would highly recommend Sonia the SDC technician. Will give updates when I receive my SDC box and start treatment.
1 comment
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Tonie South East Queensland, QLD
Pleasant experience in the smile store
Lauren was super friendly and welcoming, second time seeing her, which was nice. So quick and easy. The new store is in a great location and very professional looking. Thanks
1 comment
SmileDirectClubSmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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Jax
- 2 reviews
Fantastic Service, so friendly and professional.
From entering the shop you are made to feel so welcome. I was in the shop for a review scan so they can just perfect my smile more. The scan was painless & very quick. A great big thanks to Sonia who made the appointment great & explained everything. I would highly recommend Smile Direct to make you happier with your smile.
1 comment
SmileDirectClubSmileDirectClub
Hi Jax, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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SandraSouth East Queensland, QLD
- 2 reviews
Great customer service face to face touch!!
I got an appointment the very next day. I was seen at the right time with no waiting and it took 30min from start to finish.
Sonia was wonderful at explaining the process. Her customer service was fantastic. Highly recommend going into the shop where possible. Cleared all questions!!!
1 comment
SmileDirectClubSmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review Sandra.
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Sandy WainwrightSouth East Queensland, QLD
very professional and accommodating
The staff were very professional and accommodating. Ali and Lauren were great. The scan process was great. I highly recommend this service so far, i can wait to get my kit
1 comment
SmileDirectClubSmileDirectClub
Hi Sandy, thank you so much for taking the time to share! We truly appreciate seeing this on our page.
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Excellent experience: time well spent
I am very happy with my initial consultation visit. First of all, I am well informed about the process of helping me getting the result i want. The ladies i have spoken to are very friendly, helpful and passionate about their jobs. Secondly, i do not have to wait long. although they are busy, but they have manage their time well. So, i am kind of feeling that they are all there for me somehow :). Finally, it is free visit and i have a gift to take home. Despite the fact that i have to travel a bit to get there, it is time well spent on that day.
1 comment
SmileDirectClubSmileDirectClub
Hi Suzy, our goal is to make sure all customers walk away informed, educated and excited. Thank you for taking the time to leave a review!
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Tahlia MaddalenaSouth East Queensland, QLD
Perfect visit! Amazing customer service.
The customer service was amazing. Management was attentive and so were the staff. I had Lauren B who was great and really explained the process in detail. Overall helpful and great.
1 comment
SmileDirectClubSmileDirectClub
Hi Tahlia, thank you so much for the positive feedback and for taking the time to post this review. Our customers help us to constantly learn and improve what we do. I'm so glad the SmileShop visit wa... Read more
s a great one and will pass on the feedback to our shop managers!Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
BenSouth East Queensland, QLD
Amazing
Went in for a scan when they had free sessions my Smile Guide was Sonia she was lovely and thorough making sure i was happy to progress through the whole session and reassuring me throughout would recommend to anyone wanting to have a consultation
1 comment
SmileDirectClubSmileDirectClub
Hello Ben, thank you for your kind review. We'll be happy to pass along your comments to the team here at SmileDirectClub! Thanks again.
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Anjali WarrierSouth East Queensland, QLD
Yay cheap and affordable way to a smile :)
Excellent service :) both Ali and Lauren were very warm and understood my concerns. Highly recommend to everyone that wants a beautiful smile- and let’s be honest who doesn’t want a beautiful smile :) very excited to start the my journey to a beautiful smile :)
1 comment
SmileDirectClubSmileDirectClub
Amazing! so excited to hear about your experience Anjali, thank you very much!
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The reviewer stated that an incentive was offered for this review
Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services
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L E LSouth East Queensland, QLD
Amazing service! I’m so excited to receive my kit
I rarely submit reviews but in this case I feel I must.
I would like to especially thank Sonia for the kind and genuinely honest service she provided.
I am excited to receive my kit!
1 comment
SmileDirectClubSmileDirectClub
Hi, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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Im so excited.
Im happy to meet them, they are approachable and nice. Easy to talk with and friendly. I cant wait to see how my teeth going and have a perfect smile.
1 comment
SmileDirectClubSmileDirectClub
Hi Belle! We're so happy to see this review. Thank you so much!
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The reviewer stated that an incentive was offered for this review
William T.South East Queensland, QLD
Really Efficient and Polite.
They were really direct, polite and easy to talk to. Everyone was really nice and the appointment was very quick and easy. The scan was comfortable and only took around 2-3 minutes. Sonia was really polite and helpful and didn't mind answering any questions I had. Very much hope I'll be eligible for my aligners.
Overall very good experience and would definitely recommend to anyone interested in getting aligners.
2 comments
SmileDirectClubSmileDirectClub
Hi WIlliam, our goal is to make sure all customers walk away informed, educated and excited. Thank you for taking the time to leave a review!
No problem! :)
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Professional and helpful.
Ali and Sonia were very friendly and helpful on my first visit. They gave me all the information I need to feel happy and confident with the products and the plans going forward.
1 comment
SmileDirectClubSmileDirectClub
Thanks for your kind review Elizabeth, we'll continue working hard to get you the smile you are looking for.
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Maddie N.South East Queensland, QLD
Friendly Staff
I had Sonia today and she was very helpful to start me on my teeth journey. She was very kind and was happy to answer any questions I may have had.
1 comment
SmileDirectClubSmileDirectClub
Amazing! this makes us really happy as we can keep track on the quality of service that's being provided, thanks Maddie!
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First Consult - Awesome
Excellent experience with the first visit and scan. I get nervous easy so they made me feel comfortable and always checked i was ok. Fingers crossed i am eligible for aligners.
1 comment
Joy S.SmileDirectClub
Happy to hear this, Ashleigh! We appreciate that you took the time to share some kind words.
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Pasene SilaoSouth East Queensland, QLD
DENTAL EXPERIENCE
My experience at the Smile Direct Club in Brisbane was very welcoming . especially Ali and Sonia ! . they were both great and made me feel very comfortable during my visit ( especially when I have a massive fear heading to a dentist ) . Sonia was really clear and thorough about every detail and Info of the process and did such a amazing job ! definitely will recommend to others about this clinic (:
1 comment
Joy S.SmileDirectClub
Hi Pasene, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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Corinne milesSouth East Queensland, QLD
Consult was brilliant, very informative. Fingers crossed for approval
Sonja was very lovely and understanding, she explained everything brilliantly. She answered all my questions, and explained the whole process. Fingers crossed I can get approved for a treatment plan
1 comment
Joy S.SmileDirectClub
Hi Corinne, it's always our top priority to leave our customers excited and informed. Thank you!
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Don’t waste your money! It’s a nightmare process!!!
Read the reviews, they have good reviews for the consultations where they sell you the dream. As soon as you pay, it becomes the worst experience you’ll ever have. The customer service is the worst I have ever experienced. Can never get through to anyone, then when you do they all lie to you. Promise you everything but don’t deliver. Took months to come after was told it would take weeks, they lied where it was every time I spoke to someone. Hold times of over 30 mins every time. They ignore emails and don’t reply. My teeth have not straightene...Read more
d and stopped fitting in the aligners by month 2, my two front teeth are actually worse. It has been so stressful! I’m a very reasonable and chilled person but this has to be the worst experience I’ve ever had. So sick of being promised and lied to. So disappointed and wish I never did it. Please do your research and read reviews properly. I wish I never did it and just did Invisalign from the start.1 comment
SmileDirectClubSmileDirectClub
Hi Stephanie, thank you for taking the time to leave us with this feedback. We are concerned to hear about this experience as we strive to provide a satisfying and informative experience with ideal ti... Read more
me frames. In order for us to further assist, please reach out to us via reviews@smiledirectclub.com so we can help. Best, Emily.Similar opinion? Write a review on ProductReview.com.au!
Jasmine MannSouth East Queensland, QLD
- 2 reviews
Quick Detailed and Friendly Service
Ali and Sonia from the Brisbane office were great. Quick yet very detailed and always allowed for questions. Clear communication and the space felt very covid safe. Definitely have had a wonderful start to my SD journey.
1 comment
SmileDirectClubSmileDirectClub
We're so happy to read this. Thank you, Jasmine!
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AmycSouth East Queensland, QLD
- 3 reviews
So very friendly
The staff at the Smile Direct office in Brisbane are polite, friendly and warm. The appointment was for my thirteen year old daughter Heidi and they directed most of the session to her, which was nice for her. They also appeared to know their product very well and were very efficient in getting the required scans.
1 comment
SmileDirectClubSmileDirectClub
Happy to hear this, Amy! We appreciate that you took the time to share some kind words.
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SmileDirectClubSmileDirectClub
Hi Marcus, we aim for 100% satisfaction and we are happy hear from you and your experience, thanks for taking the time to let us know!