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SmileDirectClub SmileShop WA, Perth
Josh Perth, WA
Outstanding service
Professional and accommodating
Ashleigh was excellent and the receptionist also very friendly and helpful. Everything was explained thoroughly and it was an exciting and rewarding experience. Highly recommend this service to anyone.
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TashyPerth, WA
Happy with service and experience
Easy location, nice professional rooms, quick friendly service, state of the art tech, and very pleased with great service to make sure I am happy with my smile. My end of treatment was not as expected and you are giving me more aligners free of charge so I am happy and get correct outcome. Looking forward to the aligners..thanks a bunch
1 comment
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I'm so excited!
I have had my initial consultation and Danielle in Perth made me feel so supported and positive about the whole process. I even got emotional at one stage as my teeth have always been a source of my low self-esteem, but Danielle made me feel like I am definitely on the right track! I can't wait to get the process started once I receive my aligners!
1 comment
SmileDirectClubSmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review Brodie!.
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KirstyPerth, WA
Wonderful service
The ladies were so very lovely, friendly and great to deal with. They both knew exactly what they were talking about, as well as being a very quick and easy process - highly recommend
1 comment
SmileDirectClubSmileDirectClub
Glad to hear about your Kirsty, thanks for your kind words, we'll continue working hard to provide you with the best experience possible.
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The reviewer stated that an incentive was offered for this review
Amy m.Perth, WA
- 2 reviews
Such an easy process!
Very quick and easy process. I was in and out of the clinic in about 20 minutes. The staff there are so friendly and informative. Special recommendation to Ashleigh who was very helpful and professional throughout. Highly recommend!
1 comment
SmileDirectClubSmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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Ian O.Perth, WA
Quick and easy, looking forward to results
Ashleigh was great, really friendly and efficient. Looking forward to getting started and seeing results. Prior to my appointment I received emails saying I would get a $35 MasterCard but afterwards it was only $25. Trying to get through to ask about it seemed to take forever.
1 comment
SmileDirectClubSmileDirectClub
Hi Ian, thank you for the high star rating! In case you have additional questions, feel free to send us an email to reviews@smiledirectclub.com, we will be more than happy to assist you.
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Sharon Nahirny
- 2 reviews
Fantastic from making appointment to end. Highly recommend
The process from initial email through to the appointment was a fantastic experience.
Lovely consultant eased us through the appointment.Very friendly, professional lady
Highly recommend.
The photos speak for themselves and hope my son will have a wonderful smile he can be proud of.
1 comment
SmileDirectClubSmileDirectClub
Having the oportunity to give smiles is an honor for us, thanks for your review Sharon.
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Barry DownesPerth, WA
Awesome service, such nice people!
I've had a number of appointments with the Perth, WA Smile Shop with Smile Direct, each appointment has been flawless. The staff are very friendly and helpful. My most recent appointment was with Ashleigh, a very cool, friendly lady. I highly recommend the Perth, WA Smile Direct Smile Shop.
1 comment
SmileDirectClubSmileDirectClub
Hi Barry, your wonderful feedback and rating mean a lot to us, thank you!
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DanPerth, WA
Poor service and after 9 months of aligners mediocre results.
When I joined up the staff were helpful and positive. After 6 months I would have straight teeth. I signed up and payed and after a delayed 2 months and many emails and phone calls asking why it was taking so long ( most emails were ignored) I received my aligners. They fit fine and I started the process. At 6 months as I finished my last set of aligners my teeth were still crooked. I contacted them and after weeks of back and forth emails and getting a different person replying each time I rang them and complained. They finally relented and C...Read more
HARGED me to send out an impression kit. After 8 or 9 weeks I received a second set of aligners( 3 months worth) I completed these and my teeth are still crooked , to be fair they are a little straighter than when I started a year ago but certainly not worth the money/ time/ effort. Highly recommend if u want to get aligners instead of braces don't go with this budget company. Daniel1 comment
SmileDirectClubSmileDirectClub
Hi Dan, I'm truly sorry to hear that you were not able to achieve the smile you were looking for. We would like to keep assisting you until you get the smile you deserve and for that, we would like to... Read more
offer you a touch-up. In order to properly assist you, please send us an email to reviews@smiledirectclub.com, we will always be more than happy to assist you.Similar opinion? Write a review on ProductReview.com.au!
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Benjamin H.Perth, WA
Friendly/Helpful
Staff are friendly which helped make the process super easy and straightforward. Didn't really know what I wanted to change about my teeth other than the fact I wanted a nice/new smile. They were extremely helpful in this aspect advising me on what changes I could make.
1 comment
SmileDirectClubSmileDirectClub
Hi Benjamin, we're proud of our team – thank you so much for the shout out!
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JyezsiahPerth, WA
Very Informative
I was very wel informed of what the process was about. And honestly some of the nicest staff to interact with they made the experience ( which I was dreading cause I hate my teeth ) a whole lot easier and made me open up a bit more.
1 comment
SmileDirectClubSmileDirectClub
Hi, Jyezsiah. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.
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Trish ReadPerth, WA
Great visit
Staff were fantastic. I had a great visit that was very informative and professional.
I can’t wait for my aligners to come in the mail and start my journey to achieve my perfect smile.
1 comment
SmileDirectClubSmileDirectClub
Trish thank you so much for taking the time to provide us with feedback, we are super happy to hear about your experience.
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Craig S.Perth, WA
My girls new smile
All good at this stage. Very friendly people to talk to. Very quick and easy consult. Looking forward to seeing my girls new smile. She already has a smile on her face in anticipation.
1 comment
Joy S.SmileDirectClub
Thank you Craig for taking the time to share a review! We truly appreciate the support.
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The reviewer stated that an incentive was offered for this review
RiveraPerth, WA
Awsome
I arrived late to my appointment but the girls managed to fit me in and were very professional.
The appointment was quick and straightforward answered all my questions I would definitely recommend checking them out.
1 comment
Joy S.SmileDirectClub
We appreciate your positive words Rivera! We're honoured.
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StewartPerth, WA
Awesome service, friendly staff
From the moment I stepped through the door I felt like one of the family, costumer service was second to none. Will definitely be recommending to family and friends, thank you for a special day.
1 comment
SmileDirectClubSmileDirectClub
Happy to hear this, Stewart! We appreciate that you took the time to share some kind words.
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AbdulPerth, WA
I felt good first time after 7 years. Hoping positive for future.
Well smiledirect club staff was amazing . The lady really listened all things which i was suffering because of my teeth. I got a little bit emotional but she said you will get your smile back . It was the first time for me and I’m really happy. Perfect service!!
1 comment
SmileDirectClubSmileDirectClub
Abdul, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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The reviewer stated that an incentive was offered for this review
Great service
Friendly and professional service. My consultant explained all the steps involoved which made the process easy to understand. The room in which the consultation took place was very professional looking and i loves the free teeth whitening kit and information packages.
1 comment
SmileDirectClubSmileDirectClub
Hi Sarah! We're thrilled to see this.
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Adam M.Perth, WA
Great experience
Calm environment, Kind And extremely friendly staff and a positive experience. I am going to recommend to everyone!! Big thank you to ashleigh and Stephanie for Your help and looking forward to my new smile!!
1 comment
SmileDirectClubSmileDirectClub
Thank you so much for the kind words!
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RenePerth, WA
- 2 reviews
Professional and helpful
Quick, friendly and informative. Received my teeth whitening kit on conclusion of my visit. Looking forward to seeing a change in the coming months. Dannielle is very friendly and helpful.
1 comment
SmileDirectClubSmileDirectClub
This is exactly what we're here for, Rene! Thank you so much.
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LijaPerth, WA
So Personable, Professional and friendly!
Job well done. I must say she was smooth in the process. To the point, personable yet easy to understand and totally won me over once I saw what was possible and that my particular issues were apparently completely changeable. That made me so happy! So it's without saying it was easy step forward for me.
1 comment
SmileDirectClubSmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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Questions & Answers
Damo d.asked
What Australian health insurers cover this?
2 answers
Joy S.SmileDirectClub
Your private health insurer may cover teledentistry. Since SmileDirectClub does not accept direct payment from insurance companies, we can’t help you get information regarding possible reimbursement. We’re still here to help. Below we have provided you with the dental item numbers so you can check into it yourself:
825 each aligner set. Enter this number twice: once for the upper and once for lower
811 retainers. Enter this number twice: once for the upper and once for lower
Hi Damo d.
I did some research myself and checked with Bupa; Medibank; HCF; HIF and HBF.
Currently these health insurers DO NOT cover teledentistry.
Kim H.asked
what is the average cost to close a front upper tooth gap
2 answers
For a full mouth is $2499!! Or $399 upfront and $99/mth there after. So much cheaper than elsewhere!
Joy S.SmileDirectClub
We have two different options for payment. There is a one time payment of $2,499, or we have a SmilePay option that includes a $399 deposit, $99/mo. for 24 months and it includes 2 sets of retainers to help stabilize your teeth after going through treatment.
Details
Category | Dental Services and Physical Shops |
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SmileDirectClubSmileDirectClub
Hi Tashy, reviews like this give us motivation and help us ensure we provide high-quality care.