Smith & Sons

The Smith & Sons team was outstanding. Ben and Jesse were totally professional and communicated with us regularly and with great advice. The work outcomes were of a very high standard and they finished the job under their quotation. I highly recommend Smith & Sons to anyone undertaking renovations. And to top it off, one of the team is a Collingwood supporter!

We dealt with Paul Rawnsley from Smith & Sons QLD Gold Coast. From start to finish Paul conducted his business with us in a professional manner. We engaged Paul to enclose our patio area, raising the floor level and retile. He was always… Read more

responsive to our communications and the resulting finish exceeded our expectations. Would highly recommend Paul.

Smith & Sons QLD Toowoomba East: My husband and I bought our house with the aim of extending for when we started a family. We brought the laundry inside, added a master suite, replaced the second bedroom, which required an update to the kitchen. Throughout the design process we felt listened to and Darryl was great using his experience to help… Read more

educate, and ensure we came out with the best floor plan possible. The flow of our 'new' home is fantastic.

Darryl has been fantastic throughout the entire process, helping with the design, liaising with other trades to help us get the best end product possible. During the build, Anthony dealt with all issues quickly and effectively. No question was ever too silly for either of them.

We have most appreciated the open, clear and consistent communication from all in the team. The build team, and trades used by S&S, were friendly and clean. They kept to a very tight timeline with both Christmas and the arrival of our first child and did what they could to keep things moving along. The attention to detail in the finished product is great and everyone who comes in loves our new space almost as much as we do.

Beware this misleading builder with Smith and Sons Franchise – BEWARE the franchisee that was Smith and Sons Croydon area and is now the Moonee Ponds franchise, We are in Croydon and we experienced misleading information and bad communications, sub standard craftmanship by [Name Removed] and the sub contractors he engaged. For an example of his integrity as a builder you just need to visit his web page, has… Read more

our extension listed twice in his "our Galleries: page, which is falsely claiming they designed and tailored the project for us. We only stumbled on these pages by chance and never authorised the use of the photos of our extension nor their description of our extension project. refer following links https://www.smithandsons.com.au/renovation-photos/internal-renovation-4341/?office_id=18625 and https://www.smithandsons.com.au/renovation-photos/explore-our-home-extension-solutions-4264/?office_id=18625 Which has photos of our extension. He has quite of few false claims in the Project description on each of the web page. Smith and Sons state: "A once cramped kitchen now transformed into a spacious open-plan treasure, seamlessly merging into an expansive new decking area. This modern living conception has been tailored for our clients, a lovely couple in their 60s, who approached us, eager to alter their home with a blend of modernity, relaxation, and the serene beauty of Croydon's surrounding."

FALSE it was a brand new extension, NOT a once cramped kitchen, He had nothing to do with our kitchen which by the way is a bit over 32 square metres, far off being cramped We were NOT a couple in our 60's

Smith and Sons state: "With the vision inspired by the peaceful landscape of Mt Dandenong's captivating views, our design concept was clear: Integrate the outdoors with the indoor space. This vision came to life with the introduction of a robust steel-structured subfloor laid in rick Chestnut Hardwood. To elevate the experience, floor-to-ceiling electric windows usher in panoramic views, softening boundaries and connecting the homeowners to the mesmerising scenery beyond. Complementing to this charm, our custom-crafted box-style windows, lined in hardwood, creates a cosy nook within the living area for a lazy afternoon with a book or cup of coffee in hand, while the heat of the gas fireplace going creates a snug corner. Its strategic placement of the fireplace ensures a warm and inviting ambience.

FALSE: They state their "design concept", they were not engaged to do the design, we already had OUR design and construction drawings already drawn up, which includes our designed Box Style windows. They had absolutely no input into the design of this extension. FALSE There is no Floor to Ceiling electric windows......

Smith and Sons state: "Stepping outside, the decking space is a celebration of continuity. Crafted in spotted gum timber, it mirrors the indoor aesthetics with a ceiling also lined in the same exquisite timber. A notable highlight is the sleek glass panel railing. It's a nod to modern architectural sophistication while offering an unhindered look over the great outdoors." NOTE: The mentioning as a notable highlight is of the sleek glass panel railing, well in actuality all he did was engaged a sub contractor that installed basically pool fencing that is not sturdy and quite wobbly.

Overall not a pleasant experience and would never recommend Smith and Sons

Fantastic experience renovating two bathrooms – Smith & Sons completed two fantastic bathroom renovations at my property. This was a particularly hard job as it involved rectifying dodgy DIY bathroom work from a previous owner, despite this any issues were quickly and creatively dealt with. Even though the industry faces long lead-times, Smith & Sons ensured the timely completion of the… Read more

project, which was particularly important since we have kids on the way.

Their communication throughout the renovation was excellent every step of the way, I was kept informed throughout the entire process and any issues that came up were quickly dealt with. Their team of staff, in particular Jolly and Anthony, were knowledgeable, approachable, and well organised.

The team took the care to ensure that I was satisfied, including being mindful of noise since I work from home, taking care to clean up at the end of the day, and ordering jobs to minimise any disruption from the renovation. One of their sub-contractors even mentioned that Smith & Sons is one of the best builders they work with due to involving them in the earlier stages of the project.

I highly recommend Smith & Sons (Toowoomba East) for renovations and extensions.

Can not recommend Smith & Sons Randwick enough. Ben and his team did an amazing job with our extension. Ben was accommodating and on call whenever we needed someone or had any questions. He was professional, friendly and completed the job as asked in the expected time frame. We are so happy with their work!!

I have to give hi praise to Smith & Sons, the quality of work was superb, the time on projects (we’ve used them a a number of jobs now) was very reasonable. Quotations were competitive & where needed they were able to offer alternatives and variations to achieve the desired result. Yes, I would recommend them!

Fantastic service from start to finish – Smith and Sons Kiama cannot to regarded highly enough . Led by Terry and his ever efficient wife Michelle ,Smith & Sons Kiama completed our extensive extension on time and within budget. Their team of very skilled guys ,Nick,Rhys worked hard and the result exceeded all expectations Nothing was too much trouble (a few amendments were suggested… Read more

along the way and adapted in the plan).Communication was proffessional, efficient and consistant We now have a beautiful home .We give Smith and Sons 10/10

I have a court decision since last year against Smith and Sons Bowen Hills to return some of my monies and the builder refuses to pay. This is an example of a builder from Smith and Sons. Do not recommend!

RIP OFF follow up – Previously I posted a review about a quote I received from Smith and Sons regarding elevating my corridor brick wall by about 1 meter including plastering. I was quoted $ 2400 plus. Just to let you all know, the job was completed today for $ 650, and looks fantastic!

Ben is very rude and puts you down because you asked basic questions. What makes it worse is the high pricetag – Extremely rude and unprofessional, no reason to make a customer feel like garbage . Should be ashamed of yourself

Great builders in Toowoomba – Smith and Sons Toowoomba East recently replaced my old skylight with a double glazed Velux with solar powered blind. The old skylight just made the area so much hotter - not what you need in a Queensland summer! Smith and Sons immediately understood what needed to be done, sent a very reasonable quote and worked efficiently to get the job done. … Read more

The team were excellent, being prompt and very reliable with great attention to detail. I would have no hesitation in recommending Smith and Sons Toowoomba East.

Well Done Ben – Big thanks to Ben for handling our multiple issues. Arrived on time each day and was able to organise a solution as well as arranging other trades as required

Extremely happy with our renovations – Excellent home renovations completed by Terry and his expert team at Smith & Sons Kiama. Timeline and costs were on point with unforeseen issues handled promptly and with courtesy. Terry was always available with our queries.and any changes were realistically dealt with.in a timely manner

Very Professional – From the outset they have been terrific to deal with. Always happy to accommodate. Very professional and great team of people to do business with.

Customer service – I rang Smiths and sons to make an inquiry, they were extremely helpful and went out of their way to help, and followed up questions. Great customer service.

Bully Builders – Unfortunately, my experience with the builder from Smith & Sons has been incredibly disappointing and frustrating. You see them saying yes to everything until the time a contract is signed and post that the real version comes out. They are deceptive as they show the work other smith and sons builders to secure the business but as soon things fall… Read more

out smith and sons washes their hands, They does not take ownership and leave us deal with builder which is a francise. The whole model is a scam. They use bulling and threatening tactics with help of breach treats to silence you .Their work is full of defects and rather than building your house their whole strategy is to abandon your work and try every tactic to blame you and make more money of you even if you try to work with them and get the work done. Their work has proven to be full of defects which they take no responsibility for. Communication with the headquarters was equally disappointing as we are met with threats and resistance. It's clear they prioritize their own interests over their customers' satisfaction and well-being. I would strongly advise anyone considering hiring them to stay far away. They are just unstoppable bullies and their behavior is utterly unacceptable

No apparent oversight of build quality or financial solvency – Completely pointless company. Don't support clients, nor apparently their franchisees. Our S&S builder went into liquidation a few-days-work short of finishing our extension & renovation. Very few of the claims made in S & S web site spiel actually occurred. Months into the project, we contacted Smith & Sons asking to speak with the QLD manager… Read more

about our communication problems with the builder - expecting them to mediate, or at the very least advise us. We never received any follow-up from "the QLD manager", they referred the issue directly back to the person we needed their assistance with, the builder!

House renovation – We decided to go ahead with an outdoor kitchen build at a time where delays on materials and shortage of trades were possibly at its worse in Toowoomba. After approaching multiple builders, we made the decision to go ahead with Smith & Sons Toowoomba after they gave us a prompt detailed quote, plans and a time frame that worked for us. The build… Read more

started on time and finished on time which was a credit to the team dealing with wet weather and securing materials and appliances. All Smith & Sons trades that worked on the job were professional and obviously took pride in their work. The communication from both managing directors Sam and Darryl was fantastic by keeping us posted on each trade with progress and on when they would be arriving so no one would arrive unannounced. They both would always be available to talk to in person or by phone. At the end of the job certification was completed and any small defects that were identified by myself and Darryl were fixed up without any fuss. Our outdoor kitchen when completed exceeded our expectations of how the finish product would look and function. We strongly recommend the Toowoomba Smith and Son team for any job big or small. Darren & Karla

It was terrible – We had [Name Removed] (the organiser) to have our bathrooms done in 2 weeks, but it went on for 4 months. He hired a handyman who screwed up the tiles and then it had to be jackhammered again. He wasn’t keeping us in the loop for the timetables and didn’t message us when there were problems. He also had smart-[Word Removed] comments. It was the worst 4 months ever and I don’t recommend them Show details

Another Great Job – This is our third project by Smith and Sons Toowoomba. Previouly having our kitchen, bathroom and laundry renovated. Then our old garage demolished and rebuild including a roof over our front deck and recently a new roof. Each and everytime all staff have been professional from the lovely Kristy, the guys on the tools and both Darryl and Sam. … Read more

Any questions or concerns we had were addressed immediately where possible to the satifaction of the customer. We would have no hesitation in recommending Smith and Sons Toowoomba for any projects and we look forward to retaining Darryl, Sam and the team at Smith and Sons Toowoomba again for our next renovation.

Unfair, unsupportive, unstoppable – We were sold a terrible dream by Smith and Sons franchise holders [Name Removed] and [Name Removed]. The nightmare hasn’t ended nor the build been finished, no respect or any care from these people except for the bottom line. Smith and Sons is an advertising and Marketing company by admission of [Name Removed] (head NSW franchise) during a… Read more

dispute meeting in March. I think she wished those words hadn’t escaped her lips but they did. I did more research. If you like AMWAY, Anthony Robbins and Tupperware you will love this marketing machine. They admit on their own podcast business for builders that they basically interview potential customers to see if you fit the bill. I would be honoured if it meant anything but a broken heart for myself and my husband. We are 12 months over time now on a 14 week build. [Name Removed] is glib, dismissive and in denial about the issues with our build. Despite showing him the CDC package he refuses to pour an alfresco area that we PAID for. That’s just one of hundreds of issues we have. I don’t know if it’s a systemic issue with the industry or whether instead of reading codes and laws, its these two hiding behind a desperately bogged down fair trading and court system. I could go on for hours. Stay away from these guys. They’re bad bad news.

Smiths & Sons Toowoomba-Spot on – Despite difficulties with COVID we got a great design and excellent work on our bathroom. Only problem is it makes the rest of our house look bad by comparison. Would recommend!