Smith and Sons Take No responsibility for Builders they recommended
We had started building our dream house project in 2017 and went to looking for a builder at the Melbourne Home Show on 2017. Then we met few builders and we have given our contact number to Smith and Sons representative in the show.
After few months , Smith and Sons has given our contact details to a builder in Dandenong called Marko Salapura who has contacted us showing interest on working in our project.
After talking to him and going through few quotations, we selected him to build our two story major house renovation. Project starts...in 2018 July and work proceed very slowly and more days were left without any work. Then we came to know from tradies work on our house that Builder has not paid for them and they stop working. Then I contacted Smith and Smith regional manger in victoria East, Rob Jeev's and inform about builder's lack of commitment to work and also trades were not paid. But he never accept that builder was financially struggling and he defend the builder's action. After few months left work was never completed on time and builder start demand money for half completed stage which i was denied to pay. Finally I appointed my personal building supervisor and found there were defect in the work builder has done and asked builder to rectify those work.
They are the worst builders you can EVER use! Do not go near them!
We had a 4 months reno build which took 2 & a half years to finish under Smith & Son's!
Don't go near them they are as dodgy as you can get them within the building game.
I went into the show room at Glen Iris at the time when they where there, with my renovation drawings for pricing.
Aron was the director of that office, At that time I did not know they contracted their work out to other builders and NOT under there own Smith & Son's builders! What i found out they give you unknown builders who are looking for work & use the Smith & Son's ...
Perfect !... The best in Toowoomba
Darryl and Team are the best we have every come across. The whole process was smooth and very professional. Highly recommended . We cant thank enough for the services they provided.
- Verified customer
Would recommend but they could have made the process easier (small job)
I had a wardrobe installed in our apartment. The end result looks good but unfortunately we had some small disappointing points along the way. I did like that administratively the process was easy (i.e., showed up on time as agreed, quotes and invoices issued on time, always responded to/answered calls and messages, Darrel definitely knew his stuff). All of the trades people were professional, friendly and courteous especially the gentleman who installed the wardrobe. Now I will reiterate here that the wardrobe looks good but there were some th...ings that were a little annoying along the way. I have a very small apartment (60sqm) and I had to move the contents of my office into the lounge room which I did with the expectation that the installation would start the following day. A week and a half later the installation was complete. This meant that I had a crowded and really uncomfortable unlivable "living" space for almost 2-weeks. I don't mind being a little cluttered but I had to chase them up to get updates on the ETA rather than the other way around. Simple calls or text messages with updates (even if there was no update) at least would have made me feel like they had it all under control and were managing it. We had agreed with the builder that the handles to the drawers would not be supplied as I would be supplying them myself. This was confirmed with the company building the wardrobe (apparently). When the drawers arrived the handles were cut out so there was no way to install the handles that I had bought. Furthermore, the installer told me that no notes were lodged with the company to advise of the changes to the handles. And lastly, I had a LED light relocated about 30cm away from the original location and they had an electrician move the light. First of all he was a day late. Then on the day he arrived an hour late. And when he did come to do the work my husband noticed that where he had patched up the relocated LED light, the paint had bubbled. I didn't get asked for any feedback at any point, I simply received an invoice which I have paid because it looks good, but it's just a little annoying that there were all these issues that could have been resolved/avoided with a little better communication. I am realistic - I'm aware that you can't get 100% of what you want when it comes to building services but I would rather honesty so my expectations aren't inflated unnecessarily. I know that it is a smaller job and therefore the investment of time and effort is a little lower than would be a much larger job. But it was also a simple job so I am not too sure why it went wrong. My only suggestion to the team for the future is to make sure that if you commit to a time frame for communication, that you stick to it. You guys do some good work and the comms was the only thing that let you down. And as a side note: when a client calls a day after you'd promised to provide information, and you respond saying things like "your happiness is my happiness" please don't. Because actions speak louder than words. If my happiness is your priority you would have called me when you agreed, or instead of using cheesy lines you would have apologised for not sticking to your commitment. I hope this is helpful for people engaging with Smith & Sons in the future because I would likely recommend them with these considerations in mind. But I also hope that this provides Smith & Sons with some valuable feedback about how they can improve their service.
- Verified customer
Professional, efficient and trustworthy!
We used Darryl and his team from Smith and Sons Toowoomba East for a large scale renovation. The service we received was of a very high standard from the first enquiry to an on-site meeting on a weekend to the drafting and design to the execution of the project within the agreed time frame. The quality of the workmanship was excellent and the communication with us being out of town developed our trust rapidly. Even our neighbours expressed they were impressed with the team. We would highly recommend this company.
Great renovation experience
We used Pedram and Smith & Sons Indooroopilly to renovate our house in Belmont. Pedram was a pleasure to deal with from start to finish. He and his team were well organised and professional. Our neighbours had only good comments on their conduct whilst we moved out of the house through the renovation. Pedram was efficient, had excellent project management skills and always kept his promises/commitments. He listened to our requirements and delivered a renovation that exceeded our expectations. The renovation was completed on budget and 3 weeks early. We have no horror renovation stories to share - just a great home delivered by a great builder.
Neil and his professional team at Smith & Son Gold Coast Central completed the total renovation of our unit in Broadbeach including the new flooring, kitchen, bathrooms, laundry and repairs and painting. The fantastic knowledge, guidance and advice together with the convenience of the availability to choose products, fixtures and fittings from the Smith & Son showroom was a huge plus for us as we reside interstate. We found Neil to be a great communicator who would regularly confirm and notify us via email and very kindly update us with photos ...of the work in progress. Neil and his team will always welcome you with a smile and are very pleasant people. We would most highly recommend Smith & Son Gold Coast Central and are happy to praise them when we speak of our renovation.
Hopes for beautiful home fully realised
After interviewing several builders we settled on Smith & son TOOWOOMBA East because they gave us the best functional and cost effective plans. The project progressed in a professional and happy environment with communications between project management, building staff and us always timely, clear and informative. Workmanship was exemplary. All new fittings and fixtures are fully functional and of good quality. The project was completed within the contracted timeframe and contract price. We now live in a truely beautiful house. We are very happy recommending Smith & Sons TOOWOOMBA East under licence of VDK Brothers Pty Ltd.
- Verified customer
New Bathroom Renovations
We have just had our old bathroom and toilet completely renovated by Damien at Smith & Sons Cairns south and the final results is so much more than I had pictured.
Damien and his team are so pleasant and professional. Nothing was too much trouble for any one.
Would recommend in a heart beat.
Smiths & Sons came recommended to us. From our first meeting we felt confident we had the right team to add two ensuite and veranda extension to our Queenslander.
Our requests was to have the job completed within a time frame and the end result must not look like a extension. The job was finished a week earlier than quoted.The end result was what we hoped for. An excellent job.We have recommended Smith and Sons to all our friends.
Outstanding renovation experience
An excellent experience for a first time renovator to find someone who prides themselves on quality standard of work right down to the finish. I was comfortable with all aspects of the process and ideas that were presented to me. I was left with a clean site every day with minimal disruption to my daily routines. An absolutely pleasurable experience from Travis and his team
- Verified customer
Well.... that went well :)
We have just finished a large extension to our home (North Shore - Sydney). After Design & Spec stage we spoke to 6 builders and Brett from Smith & Sons was a standout. He listens, comes up with excellent advice and solutions to budget.
Brett's builders, and tradies were excellent - very skilled, great rapport and a cleanup each day before leaving our worksite
The build was finished early, exactly what we wanted on budget and well supervised.
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