Snaffle

Didn’t miss a payment paid in advance. They won’t give me my money back! Don’t use this company!!! I’m going to fair trading Queensland and ACCC as I know ACCC has been investigating Snaffle and the reason they are no longer allowed to sell.

Snaffle Pty Ltd – Predatory, Exploitative, and Absolutely Disgusting Avoid Snaffle at all costs. Their “payment plans” are nothing short of financial abuse. I entered into a plan for a gaming laptop, and over 36 months it would have cost nearly $6,000—an amount completely ridiculous for a laptop that retails for far less. The interest, hidden… Read more

fees, and monthly repayments are deliberately inflated to exploit consumers.

Despite making every single scheduled payment, I have been repeatedly harassed by their collections team for money I do not owe. Their emails, calls, and threats are aggressive, unethical, and borderline illegal. It’s clear that Snaffle thrives on confusing and bullying ordinary customers into paying more than they should.

Even worse, Snaffle is now being sued for these predatory practices, which is no surprise. Their business model is built on exploiting vulnerable people and using intimidation to extract money. Customer service is non-existent—they treat legitimate disputes as an annoyance rather than a serious issue.

If you value your money, sanity, and dignity, do not engage with Snaffle. Their “offers” are traps, their fees are extortionate, and their behavior is utterly reprehensible. They are the textbook example of a predatory lender, and I strongly urge anyone considering their services to stay far away.

Bought tv didnt open as was moving house due to a personal protection order on someone but got to new address tv was cracked contacted snaffle they refused to fix tv and won’t even cancel contract but still expect me to pay for a broken tv there service is crap and prices are to Expensive .they should be ashamed of them selfs selling faulty protect and trying scam pensioners and also expect myself to pay for tv to be returned

I have been locked out of my snaffle account for a few weeks now, I enquired twice and was informed that there is an issue which is preventing them from communicating with their partner wallet pay. Surely this is not normal. I am receiving statements from wallet pay and also snaffle. Thier communication ias absolutely awful with no clarity. Show details

Takes months to receive items and now cant log in to account 4 weeks in a row they still take money they stopped wallet pay log in so people use afterpay people dont want to pay in four thats why people on contracts its not good . Update wallet pay went into administration snaffle website should be taken down Show details

Making a complaint to AFCA it has come to this. 4 weeks and still no refund on money they took that I did not even owe . Apparently on the waitlist for a " refund" well still waiting .... Communication their end has stopped .

I've been using snaffle for years now. Over the years I have ordered a washing machine, speakers, headphones, Nintendo switch, and about 5 different mobile phones. The last phone I got I waited about 8 weeks for because the suppliers were all out of stock, but they then offered to upgrade the phone to the newest model for the same price as I was… Read more

going to pay for the older model. So it ended up being worth the wait recently ive been trying to sign into my snaffle wallet and have been unable sign in for the last 2-3 weeks. After speaking with customer service have found out they have been having an issue with the finance company walletpay.

this isnt gonna be the best review im been trying for 4 months to apply for stuff and as always oh sorry our website down it doesnt take 4 months to fix it worst company ever

Make sure you read the credit contract carefully For a ps5 and a meta quest 2 over 2 years- 3500$ I Would avoid like the plague.. I signed the contract but feel like a fool for doing it. Unethical lending practices, by over charging interest, This company is corporate greed at it finest! Currently dealing with Afca cause the over priced goods and the complaints process is a complete joke. Show details

I don't recommend snaffle I recently went to snaffle for 2 low end items, they took over two months for any update. I called asking where items were then a week later I received tracking and still items never arrived. Contract was cancelled and they said they'd return my funds. Snaffle also said their supplier isn't going to fill orders! AVOID… Read more

THIS RORT! Waiting for a refund of monies owing to me. This company needs to be shut down! USE ANOTHER RENT TO OWN COMPANY!!!

I found the ordering very easy and to obtain the finance was quick. I received a message informing to "get my strut on as my order was on" and that I will be getting the tracking details shortly. It has now been 1 week and I have not heard from them again. Very disappointing...

Got a new iPhone 16 which I am loving. I found snaffle website easy to use & found what I was looking for fast. Was easy to approved. Fast delivery really happy so far. Show details

I fell behind on a payment by a couple of days and paid it as soon as I became aware. A few days after this I went to order a couple of small items as a gift and my account wouldn't allow it. I contacted Snaffle and they advised that my account was in default. I immediately checked with my bank and payment was made about 5 days previously. After… Read more

numerous emails with no result I have had to abandoned the order. I would suggest to use some caution when using Snaffle and WalletPay, which is part of Snaffle.

I ordered these products and I’m happy, I’m a little disappointed that only one of the phones ordered arrived before the other one, was expecting them both to arrive together, but overall very impressed Show details

Worth it – Shipped quickly and when something went wrong (my fault) I was able to talk to an actual person over the phone to get to the bottom of the issue. My phone came in a sealed box and looked as if I bought it straight from Apple. Emailing is a little awkward and I wish there was a confirmation message to say query has been received but that is a personal preference and doesn’t take away from my experience. Phone was received in under 10 days. Show details

You will pay atleast 3 times more than you should – If I could give minus 1000 I would. Strongly advise people to stay away from this company. They claim I signed a contract for a mobile phone for almost $6000 yet I can only find a contract stating half of that amount. But looking at reviews I can see they do charge exuberant prices for their items. I am challenging the amount they are stating I… Read more

owe. Today Walletpay and Snaffle have sent a man to my house in an attempt to intimidate me. I was home alone and live regional, they had gone to alot of effort to send someone 3 hours from the city. I asked the man for a copy of the contract, he handed me two pieces of paper but couldn't produce the contract, said he doesnt have it. Nuff Nuff. I told him to leave and if he comes back he will meet my Great Dane. Snaffle, Walker Stores, Walletpay are all dodgy. I am now contacting relevant agencies to have these companies investigated.

Get it now.... Samsung galaxy S25 – Easier than swatting a fly. Just got me the new Samsung galaxy S25 and I'm paying only it off and no plans. Brilliant concept if not a bit pricey. Show details

Paying to much – Although my partner and I love our s22 paying over $10,000 for them is a little to much. When i ask for it to be reviewed i simply get ignored.. Show details

Return of products – I purchased a black and decker vacuum and air fryer for christmas, both are not what I expected and want to return them, how do I do this

Good company – Managed to get my son a ps5 for his birthday when I found myself not able to purchase outright in time, this service allowed an affordable way to get him the gift he wanted, the bite size repayments are a positive because I don’t really notice them and they allow me to still be able to afford the day to day essentials. I’m very grateful for this. Show details ·  1

Spam texts daily – They will blow up your phone with marketing texts multiple times a day, despite you calling 6 times asking them to STOP. You can’t unsubscribe because the link is always broken. They are the most desperate company in Australia. What they don’t seem to understand is that the more they beg and ple people, the less anyone will actually want to use them. They are like an irritating child begging for a treat. I don’t want your services leave me alone!

Got my product and am super happy – Super happy with my purchase in great condition only downfall was the wait time was a little long but support was amazing . Show reply

Samsung tablet and Samsung phone – Staff are very friendly and helpful, I have been with snaffle for a few years now and every product I apply there very helpful. Show reply