Snappy Sumo

Warning- DO not order anything from this company or its subsidiaries – Both of my paid up orders, one placed with Snappy Sumo and and the other with Xtreem Print Solutions, have been complete failures. Non-delivery and non-communication seem to be all they are capable of aside from taking my money. I was caught a second time because they operate under different business names. They should not be allowed to do business. Absolutely nothing Non-delivery of products, no replies to queries, twice stung

Horrible Service. Never received item – I purchased an 30cmx30xm aluminium display through Cudo and after a year still did not recieve my product. After speaking to the same staff member multiple times and him telling me that he would get onto my order and tell me whats happening and never getting a reply as to what was going on for a over a year is just outrageous. I would never… Read more

recommend this company to anyone. Cudo refunded me the money but Snappy Sumo still has the money that I paid for shipping and I guess thats just a loss to me. So unless your just looking to give money away I would reccomend not to use this company. Their service is terrible and I never recieved my item even after complaining that it had been over a year. One very unhappy cutomer that will never return.

Bad Service, Never received product, Just want your money

I've abandoned any hope – My story is too long to go into!! Suffice to say my story is a replica of everyone else here. The short version is---order placed October 2nd last year (2012)for a large metal print---NOTHING ever received and today is October 19th 2013. Hey, that's only 12 months!!!! I've abandoned any hope of a print or refund of money. Someone in this so called… Read more

"company" is making a lot of money for providing nothing but frustration and aggravation. They have one star only because I could not publish with zero stars.

Worst people we have ever dealt with, couldn't lie straight lying down! – We bought a glass print from them in 2012 which took 5 months to arrive after many "live chats"and much worry. We loved the finished product ( our daughters wedding photo) and foolishly ordered another for our next daughters wedding. After 8 months of promises (very empty from [name removed]) and the last four "live chat" permanently recorded… Read more

because we couldn't believe the [censored word removed] service and hollow promises etc. we were lucky enough to get our money back for the non postage we paid for back in January this year. We have no complaints about the on line site we bought the voucher from because they honoured our lack of service this month and refunded our purchase price as soon as we notified them of the dodgy Snappy Sumo.

When we ordered our glass print the company was called My Photo Box, but apparently they were using a name already registered by another company and were forced to change their name! Do not have any contact with this company, reportedly based in Abbottsford, Melbourne, because they are definitely not fair dinkum or have any honour to their commitment to their customers. P.S. We haven't spoken out before because we found if you did you would get even less service than we did! Haven't clicked a rating star above because they don't have a star low enough to explain our experience with them. Sorry, but I am being ridgy didge with a shonky business. R&J If you can get anything from them it could be good, but don't hold your breath! No product, never ending empty promises, total [censored word removed] replies to genuine questions, never go there!

Proceed at your own risk! – Snappy Sumo is now My PhotoBox. Ordered a photo canvas 6 months ago and I am still without my canvas. During this 6 months, I would email their help desk (which is not very helpful) only to get their standard response of: "It will be here in another 4 weeks". I have been told that line multiple times. Then I asked for refund and I am still waiting… Read more

for that. I would not recommend this company to anyone. Fabness is the one I will use going forward as they have been exceptional in product quality, speed and helpfulness.

No service, support, delivery.

Worst shopping experience – I cannot believe that this company is still in existence. As well as what everyone else had said, I find the worst thing about this company is that they responded to 4 emails saying that my picture will arrive within 2 weeks. I think in the end, it took 8 months, and completely missed the date that I was suppose to use this picture as a present. Emails that mislead!

Avoid – I have ordered a canvas 4 months ago and still haven't received anything. I cocntacted them twice over the last couple of months and they replied they would rush production and I should receive my order 2-3 weeks later. Of course I haven't received anything. I used a coupon from GrabOne and ask them to be reimbursed, which they gratefully did… Read more

given that even them have no news from Snappy Sumo/My Photobox. But I still paid $15 for shipping which I will probably never see again. These companies are a [censored word removed]!

Do not use them! – Snappy Sumo/My Photobox (possibly one and the same or at least associated) are the most useless company I have ever dealt with. Like most of the reviews, when you ask where your canvas is, you get a standard "I'll rush production" response from [name removed]. I waited 3 months which even if the product is created overseas is long enough to wait… Read more

in this day and age. I contacted GrabOne to complain and they refunded my money for the voucher in 48 hours.

I suggest asking for a refund if you are still waiting for a voucher. Am now in the process of asking for my postage money back.

Simply DO NOT use this company!!! Spread the word – I will not go into details that are not already covered by other people here and on other sites. But simply put, this is possibly the worst online company out there, and is a perfect example of how NOT to run an company and how NOT to treat your customers. I am still waiting for my orders, the correspondence I receive is simply cut and pasted… Read more

from the previous correspondence and says 'I’m sorry for the delay. I will rush the production guys to expedite the process so you should receive your product within 2 -3 weeks from now. Best regards, [name removed]'

Do yourself a favour and use another company for your prints. You might pay a bit more, but it is well worth it. Avoid this company at all costs!!!

9 months and canvas still hasn't arrived – I ordered a canvas through My Photobox back in August 2012 (voucher bought via Ourdeal). 9 months later and it still hasnt arrived. I contacted their 'live help' numerous times with the only answer being they will investigate. A couple of months back i received an email saying they had missed a heap of orders and were sorry and would go through… Read more

the backlog and ensure that my order was sent (and their name has changed to 'Snappy Sumo') A few weeks later i received another email saying they were unable to print my order (which is a single photo on a 1mx75cm canvas), and they would issue me a new voucher and refund the delivery amount. Again i have been contacting them asking where the voucher is. And surprise surpirse no answer. I've finally had enough and asked OurDeal to refund the value, which they will do, however i lose 9 months of chasing up and the $15 delivery amount i paid direct to My Photobox/Snappy Sumo. Absolutely apalling customer service and I recommend everyone to stay away!.

Still waiting – I have been waiting since October last year for my four prints, after paying $9.95 each for delivery as well as the original cost through Cudo. Have been on on-line chat with [Personal Name Removed] and after promising end of April, I have just re-contacted him. Apparently all the canvas were on bent frames and needed to be re-done, so now all… Read more

have been re-sent to Australia on 6 May - I should receive my prints end of May or early June - that's only if there isn't a typhoon that sinks all the canvas to the bottom of the ocean. By the sounds of some of the other comments, the end product ain't worth waiting for anyway!!

Still waiting for my product

Buyer beware!!! – After purchasing vouchers, I sent in my photos & waited excitedly for the 2 photobooks to be delivered...I waited, waited & waited! After making contact via email....the only way I had at the time, I was given assurances that the problem was at their end & to resubmit. Which I couldn't do, because they wouldn't tell me which project had failed to… Read more

upload! finally, after weeks of waiting for replies, I asked for a refund...instant reply....they had resubmitted on my behalf...so again, I waited & waited some more!

I checked on Facebook & there was a page there full of similar complaints from people not happy!

So I followed up on a comment made by another unhappy user & approached Our Deal, who refunded my vouchers immediately with no questions asked.

Thankfully I was able to get my money back & for that I am grateful.

Th reason I am reviewing here is that I was sent another email today, by My Photobox, advertising another bumper sale of their products!!

Please avoid this company, they are ripping people off!!!!

No customer service for followup. no service at all as far as the product went. Appalling lack of respect for customers

Bottom of the heap – I ordered my print last june through scoupon.eventually, after many many emails, live chats and complaints,it arrived in december 2012. The quality was disgusting! It was washed out, murky and barely visible. Again i contacted them and they requested photos which i sent. To cut a long arduous story short, i am still waiting for a replacement… Read more

promised to me months ago. They recently contacted me again and have now assured me the print will be put on their "priority" list to arrive in 2 - 3 weeks! Most of my emails have been ignored and it is only through persistence and aggravation that i think they responded.

This company is the absolute pits and scoupon should not deal with them at all. Even though i have been "promised" a replacement i have still requested a refund from scoupon due to all the problems this company has caused. If i do not received a satisfactory outcome from either company i will be following up with accc. I think aca would like to hear the story too. A bit of negative nationwide publicity might give them a well deserved kick in the guts.

Do not purchase anything! – This company is totally hopeless!! I ordered a glass print in Oct 2012 & still haven't received it! After numerous wasted live chat conversations, I asked for a refund but was told that they can only refund the $19.95 I paid for postage & the $99 that I paid for the print I'll have to get off the voucher provider because they still have it!! I… Read more

also asked for a copy of their refund policy to be told they are not allowed to give that information out has anyone lodged a complaint with consumer affairs or fair trading because they should not be able to get away with this!!!!

Never received it !!& the live chat people are useless!!

No service – It took 3 months for me to recieve my photo book order ,this company has no service or direct contact , I will never use their services again, the finished product is badly assembled. there is no one in charge of customer service except for a voice over and no one will call you back. Bad service

Should be sloppy sumo – I ordered via cudo in October 2012, it's now march 2013 and I cannot get an confirmation as to where they are up to in their production schedule nor an ETA on my delivery. The support staff border between sarcastic and vague. When I demanded a manager contact me they just left the "chat support"..... I guess next resort is fair trading to try get… Read more

my money back!

Everything including I have asked to be notated via email or phone, but they have ignored my requests.

Absolutely Horrible – I print ordered end of September, the next October and the last in November. As of 5th March, none have arrived. Contacted them in November to be told, my item would be shipped immediately. Still nothing. Contacted them again and was told that it had been delayed two weeks. recieved an email Mid January stating that it would be processed off… Read more

shoreand would arrive in 5 weeks. I am still yet to see this product. i will never buy from them again. Absolutely terrible.

Not Happy – I have found this whole process horrible. I have not recieved my canvas yet which i order 4 weeks ago. They are hard to contact and they are very vague with details. I would like a phone number so i can know i am speaking to a real person in a real company. I am hoping they deliver the goods otherwise action needs to be taken so that others arent put in this position.

Don't Waste your Time or Money – Uploaded my photo book Jan 7th and still waiting (23rd Feb 2013) Website says 2 week delivery for photo books. Given I've done all the work on line, all they have to do is print it and post it. It's almost impossible to get any sort of contact with them. Photo book looks great on line. No delivery, empty promises

Worst Company – I ordered my prints (via Group-on) in October and I have received 2-3. All prints were printed on the 05.12.2012 and I received my first 2 in mid January. Don't bother with the online support staff as they are based overseas. Call this number 1300 669 100, it is xtreemtech customer service number. They own myphoto box/snappy sumo. I spoke with… Read more

a guy in Melbourne who stated my print had been lost, he provided no explanation to why or how, or what steps have been taken to resolve the matter. He said he would reprint in and put it through as urgent. He states that re print and urgent prints are done in Australia, therefore can be processed in 2 weeks. How ever I am very apprehensive to what he says, I could be waiting another 4 months. This does though seem like a better option that dealing with the absolute moron's on the online support who just respond with generic responses.

I have lodged 2 complaints to the Victoria Consumer Affairs, but all they do is call Groupon and organize a refund. I don't care about the money, just want the print, as they were suppose to be Christmas presents.

By far the worst customer service I have ever received. Group-on should also be held accountable for, partnering with companies such as this.

Do Not Go Near Them -Useless- – I ordered my aluminium photo 25th October 2012. I Still Do NOt Have It! I am irate to say the least. Poor service they just misdirect to make you happy, how do they live with themselves. No wonder they dont have a phone number, they dont want you to abuse them. I got excited because at one stage they said less than a week. That was before christmas.

Horrific - cowboys - walk away now – Was loath to even give them the basic 1 star quite frankly. If you value your sanity you will not purchase from them. There is No telephone support, the link for online support disappears and reappears at will, my email remains unanswered after 11 days, and the "forgetten your password" resend button doesnt work. If you forget your username you… Read more

might as well give up and go home as there is no method of retrieval.

I am still waiting for my order for one canvas which took 3 hours to place (I had already picked the picture when I started), and 30days in it still has not been received, and as I can't get hold of this now seeminlgy fictitious company I probably never will.

When compared with the ease and reassurance of dealing with a company like photobox, I berate myself for wasting my time and money with this bunch of cowboys. 2 Weeks ago, with much trepidation, I placed an order with MojoPro; it was still agonisingly painful software and a clunky process but lo and behold one week later the calendar did arrive and excellent quality too!.

If you have already placed an order with SnappySumo, then I wish you the best of luck, you may very well need it.

Worst company I have ever dealt with – Ordered two glass prints with Groupon vouchers. Was promised that they would take roughly 4 weeks to deliver, in the end it took over 3 months. Like everybody else, every time I tried to contact someone, I got told "print will be sent next week"... When the prints Finally arrived they were absolutely poor in quality. One of them was so incredibly… Read more

bad (faded colours - nothing like the original photo, everything out of focus, entire image had a brownish washed out cast over it), that I demanded it be re-printed.

They agreed to re-print it "immediately". That was 2 months ago and I'm still waiting... Worst Company Ever!!!!

Extremely lengthy delivery time, terrible customer service, poor quality prints, can't call anyone to complain.

Ignored When Enquiring – I agree with Everyone Else! I have been told probably at least 10 times now that my glass print will be "sent out to me next week". I have heard this week after week! I ordered it back in October. It's now February and I Still haven't received it. I keep getting the excuse that it's been sitting in a shipment company offshore for weeks since… Read more

christmas due to a large number of orders. And every single time I ask where it is, it's ready and packaged, and due to be sent out 'tomorrow'...... yeah right. I got told this weeks ago... then when I enquired again a week later, I was told it was offshore...so not ready or packaged. It wasn't even there. I don't know how many times I've been lied to or shoved off to the next person to deal with. Very unhappy with their customer service. When I order something I expect it to show up. Fair enough christmas is a busy period.... but that's why I ordered back in October!!! I have spoken to probably every service person there.... [names removed]... they've all misled me. I've even kept copies of the chat transcripts to prove what's been said to me. I've even been told I would be kept in the loop as to where my order is from [name removed].....after weeks of waiting I still haven't heard a thing until I nag at them about where the hell my order is! At this rate, I don't even know if I will ever receive my print at all!

Extremely poor customer service and still haven't received my order after 5 months!

Excellent service and quality – I think most comments here come from online voucher. Apparently if you contact them directly they will have an option of paying slightly more for a much quicker lead-time. I got mine delivered in 5 working days after ordering. Trent can give you a lot of info about the product as well as recommendations but contact Robert for quote and lead-time.… Read more ·  1

Don't use the software, email them your photos. Inexpensive. Good quality. Long lead-time by default.

Never use this company – I have been waiting months, been told everything. Even the so called Manager is a joke! The worst business i have ever dealt with, they need to be reported sand shut down! I have sent messages non stop to them and i get the same stupid answers but no product Customer service, order has never shown up, always ready for dispatch when I call them up.

Never Ever use Snappy Sumo – Seems my experience is much the same as everyone else's. I ordered a scoopon voucher for an aluminium print. Placed my order in July 2012, with a promise of a 3 week turnround. It finally arrived in November (after multiple emails and online chats asking where it was) only to be damaged. I sent photos of the damage and was told it would be… Read more

replaced at no charge. Several weeks later, I still had no response so contacted them again. Was told the person I spoke with was no longer with them and no re-print had been ordered. I then involved scoopon and was told the re-print would arrive by the end of January. Surprise, surprise - still no re-print. I've since emailed twice with no response so I'm involving scoopon again.

I also visited the Snappy Sumo facebook page and left a comment asking where my print was. My comment was deleted and when I posted again, it was also deleted and I was blocked from their page.

Do not Ever Use Snappy Sumo.

product damaged, no customer service, cannot meet deadlines, poor communication

Never again, worthless coupon! – Purchased coupon from groupon order 100x75 glass potrait August 2012 from which was then my photo box now snappy sumo.. its now Feb 2013 and still have Not recieved my potrait, like everyone else was only able to to use online chat and their famous words are whats your order number and oh yes we found your order it will be delivered next week..The only thing they do fast is take your money.

Long story short – I purchased a 100 x 75 framed print from Snappy Sumo in June 2012. Finally arrived in September 2012, only to be met with a box left at my front door with glass shards falling out through the packaging. Contacted online support, advised to take photos of damaged product. I refused to open the box due to the fact that small glass particles were… Read more

already falling through the small gaps in the packaging, and didn't want to risk the safety of any of my family stepping on it. Got no other result. Went on to the online chat, got given the run around, asked for a direct phone number and was supplied a phone number for the transport company. Contacted them again on multiple occasions and then finally raised another online issue about it. Finally got a response only to be met with "please take 3 photos of the faulty/damaged area as we require it to submit a job". Stated that I would not open the box, but was willing to take a video of myself turning the box upside down so you could hear the glass shards move around, and the only response I received was "solved". I don't even know if the print quality is any good. After 7 months they can't fix the problem, and they are very determined not to provide myself with a refund. Have already gone to fair trading and will be going back after the most recent lack of effort provided by this so called 'company'.

Don't deal with them – The worst ever!!! Guaranteed Christmas delivery it's feb nothing!!!!!! Ordered in November bad support bad company bad everything !!!! Do not deal with these people!!! They have not supported me in the slightest never answer the phone or respond to emails have no idea what the product is like because I haven't received them! It was meant to be for a Christmas present Still dont have my christmas present. Its February..

Not worth the headache – I got two vouchers from what was 'MyPhotobox' for 40-page photo books. I sent my order in at the end of November and gave the company a wide berth given Christmas was coming up. After numerous and extremely frustrating follow ups through the company's online chat function (now called Snappy Sumo) - which ended up being a complete waste of my time.… Read more

Don't bother even trying to find out when your order will come through and/or asking for a direct contact number. Today two and half months later the products finally arrived - disappointed doesn't describe how I feel about the final product. The photos are dull - I used photos provided directly by our wedding photographer which were the highest quality. Despite following the guidelines, some of my text was cut off. Worst of all some pages clearly haven't been set properly and ugly white space is at the top of the page. MyPhotbox/Snappy Sumo - failed on all counts - stay away! Cheap, but nasty. Fail on quality of product, on customer service and on timeliness of delivery.

Absolutely Shocking – I ordered my glass photo in November 2012. Besides the cost of the photo I paid $28 for speedy delivery and I am still waiting. I can see it is a complete joke and I will never receive the product. Absolutely shocking that this company can get away with this rubbish, what an excuse. Definitely don't use them!!! You pay and they don't deliver any product. Been waiting since November

You will not get your goods! – I too ordered my product months ago, in September. When my photo display failed to turn up by late October, I contacted them online to see where it was. I have been contacting them nearly every fortnight since then and I've received nothing but excuses, empty apologies and empty promises. I gave the company until January to deliver and then… Read more

demanded a refund, which they refused to provide. Just more promises that my item was on its way.

Thank you to Groupon for honoring the loss that I had made in purchasing their coupon. Snappy Sumo promised to refund the postage costs. It has been two weeks and there is no sign of any refund for the $28.75 postage costs that the company once known as My Photobox - now known as Snappy Sumo - promised to repay. Please be warned!

No product. No refunds from sumo (I am still out the postage costs $28.75).

Unbelievably bad - do not use – Order for one large framed print submitted on 5/9/12. Regular chasing from me from October onwards. Plenty of meaningless apologies, no explanations, and no action. As of 31/1/13, I was promised that it should be here by 10 February. 5 months seems a bit long to me - but perhaps my standards are just too high. Zero customer service, zero receipt of goods paid

Worst company I have ever dealt with!!! – I ordered a canvas from Snappy Sumo in November 2012 through OurDeal. The deal stated that the order will be delivered to be me in 4 weeks. It is now the end of January 2013 and I still don't have my canvas. There is no phone support, only an online chat. Everything that has been said to me so far has been a lie. When I contacted their online… Read more

support for the first time in December, I was told by [name removed] that there was a delay and that my order has been printed and will be delivered before Christmas. I then raised a ticket on their website, which was responded to by [name removed], who on 31st December said that "Your order will be delivered within 7-10 working days. "

That day has come and gone and the canvas is stil not here. I then contacted the online support again, to be told by [name removed] that he can see my order in the system and it has been printed but they have had a delay in shipment and that it will definitely be arriving to their warehouse 27th Jan and will be shipped out to me soon after.

I then got an email from Snappy Sumo saying that they have "discovered" some old orders which have not been fulfilled and which they could fulfill in about 4-5 weeks!!! They also "offered" for me to take the option of cancelling the order and getting a refund.

This was supposed to be a Christmas present for my parents-in-law. Christmas has come and gone but the canvas is still not here!!!

Never Buy Anything From Them!!