Snooze NSW, Auburn

Thanks to the worker rocky, he was very helpful in choosing the perfect mattress for me and my partner! We are so excited to sleep on our new mattress. Thank you!

Salesperson only cared about her commission, not what we wanted. We repeatedly said we slept hot and she sold us a Posturpeadic with a soft layer on top; the most expensive option. We were so hot the first night (in winter) it was like sleeping on an electric blanket turned up high, made worse by the mattress protector she said we needed. We immediately rang them to see what could be done ... we are still waiting for the return call we were promised. After finding we had complained on this site, they responded but failed to return our money.

Looking for the perfect mattress was a smooth and wonderful experience at Snooze, thanks to Rocky. He provided outstanding customer service, was very informative and built a great rapport with myself and my friend. Thank you! Will definitely refer all friends and family to Rocky at Snooze!

Service from rocky was fantastic ,not pushy & showed us the full range of beds that we asked about & then gave us great advise on what the difference was between all the products without going over the top

Extremely grateful for the old school , friendly and professional customer service provided by Rocky the Manager at Snooze Auburn for our purchase today on a new mattress. Extremely knowledgeable and gave us a great deal !

Great product, good customer service in store. Delivery was fast and driver was friendly! Easy to assemble. Overall excellent experience.

Happy with service at time of purchase with Fabio and very helpful. On delivery day the two van drivers Soody and Jonny were very polite and helpful during the delivery. I was very impressed with them and will recommend to my friends.

King size base is great, friendly staff and delivered fairly quickly. I would recommend snooze to all my family and friends

Didn’t have to lift a finger. Bed carried in and put straight on. Amazing service for an amazing product. Thanks to the team

Salesmen was great, variety of products available, all the staff very helpful. Delivery process professional. Highly recommended.Would go back there again.

In store, good experience while in the store and delivery guys were good as well. Only problem was high lead time between order and delivery

Hi we got a bed delivered on Monday and were never advised the bottom comes in 2 and the mattress is not what we tried. I know he said it will be a little bit harder but it’s 100 times harder. We are sleeping on the floor and cost us 3300. I want a refund otherwise I will take this further. It’s not what we tried at all and again trusted the sales rep.

Went back and the store were so helpful and cared and exchanged to another bed. Very helpful and wanted to ensure we were happy.

Rocky was so helpful when it came to helping me choose the right mattress for me! He gave me so much information and helped me buy the best mattress :)

Purchased in store, fantastic service. Very knowledgeable. Sales person approached us and introduced himself nothing was too much trouble, very patient with us. Would definitely recommend. Ask for Rocky!

We visited Snooze Auburn. Marlene gave us exemplary service, spent over an hour helping us find the right mattress. We couldn't fault her commitment and genuine helpfulness. We have never had a bad experience when shopping here.

This review is a follow up from my first review.

Thank you Snooze for resolving very promptly. M from Snooze Auburn on the same day my review was posted, was told they found stocks for me and booked me for the next Saturday delivery. Today was delivery day. Delivery men arrived within the given timeframe, stocks were all new and as ordered.

As the issue was resolved promptly and I have received my order within a reasonable timeframe I have upgraded the rating. Many thanks to Snooze customer service team and M at Auburn store.

PS: there are small tears on one of the base which look like something sharp was stacked on top. Please contact me if you are interested to see a photo.

I bought a mattress from snooz Auburn branch Sydney, for delivery the called me and arranged for the date and when I asked about the time , they said you are going to receive a message one day before that and that message would include the time, but I didn't receive any message nothing and the delivery guys rang my door at 6:00 Saturday!!!!! Its crazy , since I wasn't expecting any mattress and they were so rude also, all they wanted was their money!!!! Customer, who cares!!!!
That's was the worst ever delivery experience ever! I never go to any snooze store again!!!!
Haven't tried the mattress yet, but delivery service was awful!!!