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Great service from Rocky
Rocky gave us great service in store today. He took my husband right through the sleep profiler and directed us to more than suitable mattress. He explained all the benefits and qualities of the mattress but did not make us feel pressured to buy. He was friendly, answered all our question thoroughly and advised us how to care for the mattress
Excellent customer service!
We received excellent customer service by Rocky at the Snooze Auburn store. He helped us decide what mattresses would provide comfort and support for my elderly parents. Was very patient with answering all our questions and ensuring we were completely satisfied with our final decision.
Really horrible services and bad quality bed frame.
I was chasing for the delivery and received broken bed frame in the end. Had to chase up supplier to get a new one. Really frustrated process!
Amazing Customer Service and Amazing to deal with
Amazing and lovely to deal with Narali in store. She was extremely helpful and guided us to the right and perfect product for your new house. We are extremely satisfied with the quality of the product.
Looking forward to seeing you again and recommending more people.
- NSW, Auburn
- Verified customer
A great example of understanding and addressing customer concerns
I purchased a mattress from Snooze Auburn. The lovely lady who served me (Indra) was patient and super helpful. The delivery staff were great too (Brendan). Unfortunately, upon delivery, I discovered there was an issue with the height of the mattress. I reached out to the Snooze store right away and explained the problem and that I hadn't used the mattress yet. The owner (Dean) was kind and helpful and arranged to have the mattress picked up, and a store credit note applied so I could come back and find the right mattress. I returned to the sto...re, and the salesman (Rocky) was excellent. He was patient, knowledgeable (he has 30+ years experience) and not pushy. He explained things well to make sure I found the appropriate mattress this time around. I was so impressed with how things were handled that I ended up buying a second mattress for my mum! (He also impressed me with his Tamil!). Thank you to Dean from Snooze Auburn for all of your help. This is an excellent example of understanding a customer concern and addressing it promptly. And to Rocky: Mikka Mikka Nandri!
Great customer service
We were served by Rocky at the Auburn store. Very knowledgeable, friendly, helpful and not pushy. Rocky offered very competitive pricing on our queen size bed and mattress combo.
Don't go anywhere else, best place for bedding
Went to Snooze, served by the manager (Rocky), who introduced my wife & I to the business owner (Dean), both provided great service, no pressure sales & are really nice people, plus they know there stuff. So ended up buying a mattress, bed & pillows at a great price. Highly recommended.
Wonderful customer service
We were served by Rocky who provided sensational customer service
With 2 screaming kids, he was patient and spent the time with us to help make a good choice. Will definitely return
Very Knowledgeable about product and bedroom accessories
Rocky was very accommodating. He was very patient and always had a smile.
He was able to help us accessorise the room with extra pieces of furniture. He was able to help us incorporate a bench timber seat as a feature in front of the double bed. Can’t wait for delivery :)
Great effort Auburn Snooze !!!!
Snooze Auburn has a great range of products that are well known by their Sales Manager. The explaination of the products is excellent, however I would caution on their adherance to verbal agreements as you shop around. We were offered a good deal on a matress at $3149, this included delivery. Unfortunately when I returned and looked to take this deal and try and inlude a good pillpw at $3200 the Sales Manager said this could not be done. I then said that we would onlt be able to get the mattress then as it would have been above our upper limit ...of $3200. The Sales Manager then advised that the $3149 price did not include delivery and that the total price would be $3229, this without the pillow. I then said we would not be able to do this and walked away confused over the change in the offer. My wife confirmed that she had also heard them say free delivery afterwards. We then called Snooze Homebush and asked for free delivery on the same mattress (no pillow), and we only paid a total of $3069 with $80 at point of delivery, totalling $3149. Poor salesmanship I would say overall.
Great customer service
I’ve finally got what I wanted from Snooze Auburn :) thanks to Rocky, friendly guy and so knowledgeable. I’ve had excellent customer service to choose the right one.
Great Customer Service
Buying a bed is torture, usually, but the service we received recently at Auburn store was exceptional .Nirali so knowledgeable and interested in ensuring we got the best mattress for the price we wanted to spend, maybe a little more, but that was our choice not pushed on us .
Best sales experience ever .We purchased a Waldorf Madison King mattress , when it gets delivered I will post an update but so far so good. Thankyou Auburn ladies !!
Sales service exemplary
In store service by staff at Auburn store was extremely helpful and efficient. After sales service by phone was also provided with staff going the extra mile to assist. Product quality excellent.
excellent customer service
My husband has back pain for over 20 years and always thought that a hard mattress was the only option. Rocky used his knowledge, experience and friendly approach helped us to choose a right mattress, we are so excited about our new sleeping experience!
Sensational customer service. Second to none!
Sensational customer service from Rocky from day one. Rocky was very patient and very informative of the products he is selling. He doesn't try to sell you expensive products but a product that you will feel comfortable buying. Very rare to receive such customer service nowadays.
We received a damaged bed frame when we opened the packaging, contacted Rocky, and without any questioning or hesitations, he reassured us that he will arrange for a replacement ASAP. Huge shout out to Tim P. from the warehouse for such outstanding customer service i...n organizing the replacement parts to be sent out to us urgently before the Christmas breaks. The delivery contractor that delivered the replacement part was very helpful in ensuring we have everything (parts, nuts, and bolts) before he leaves. Normally delivery guys are in such a hurry to leave after delivering your products, but not this contractor! He asked us a few times if we are okay and got everything before leaving. Very Rare nowadays. Overall turn around time from ordering to receiving the damaged bed frame took 2 months, especially during this COVID19 period. The overall service from Snooze Auburn is second to none. Highly recommend going to Rocky and his team for your next bedding needs! Don't need to go anywhere else! We will definitely be coming back and recommend it to everyone we know that has any bedding needs.
Excellent customer service
Fabulous customer service to help us choose the right mattress. Sabita knew the products & was extremely helpful. Looking forward to our new bed.
Awesome Customer Service from Rocky!!!
Rocky was awesome, very good customer service and got me the right mattress! Couldn’t recommend him enough!!! So happy with my new purchase!
Informative & Detailed Service
I recently attended you Auburn store to purchase a bed, mattress and other bedroom furniture. I would like to praise the service I received from you Sales Rep, Sabita. Sabita did not apply any pressure on me to buy anything. Her product knowledge was exceptional. She could answer all my questions. She initially questioned me to obtain a profile of what I was looking for, and then advised the features and benefits of several appropriate products for me to compare. In particular she demonstrated a detailed knowledge of many different mattresses so that I could make a totally informed purchase. I came away feeling assured that I could not have received better service and advice. Sabita is a credit to your company.
Perfect & Excellent Service
We were served by Nirali who was very knowledgeable and experienced in what she was doing. We loved every moment of it and her customer service skills were beyond exceptional. We purchased our furniture from here and will continue to do so in the future. I highly recommend this place to anyone looking for good quality furniture and excellent customer service.
Really knowledgeable and patient. Gave us a really good price.
Rocky gave us heaps of good advice and gave us an awesome price. Plus, he was really patient as we decided. I highly recommend!!
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