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Snooze NSW, Auburn

Snooze NSW, Auburn

3.8 from 36 reviews

Reviews

3.8

36 reviews
5
(23)
4
(3)
3
(0)
2
(0)
1
(10)
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Excellent customer service

published

Excellent customer service provided by Sabita. She knew her products very well and gave us excellent advice on the different style of mattresses and bed frames. Would highly recommend her and will definitely be back in the future for other products.

John

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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1 comment
Snooze
SnoozeSnooze
Emer

EmerSydney, NSW

Rocky the amazing sales person

published

We went to find a bed today and did not know what we liked or wanted Rocky went out of his way to educate us and help us with our choice. Thanks again Rocky

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
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1 comment
Snooze
SnoozeSnooze
Para

ParaSydney, NSW

We found exactly what we wanted with the help of Rocky.

published

the location was easy to find the range of products was extensive and our sales manager was so helpful in helping us choose the right matress and base that suited us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationAuburn NSW
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1 comment
Snooze
SnoozeSnooze
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Jamie K.

Jamie K.Sydney, NSW

Bed is faulty.

published

The store was fine and the customer service wasn’t an issue. My issue is with the product and the follow up guarantee. Our bed is faulty and doesn’t fit together as it should. They sent someone to ‘assess’ it however they only sent the drivers! They were trying to fix it. We refused as we didn’t want a fixed bed, we wanted a quality product from the start. The bed creaks, moves and isn’t able to be assembled properly, tolerances are terrible. So we now require a refund as given the build quality on this 2k bed, it’s really average. We need to buy another or look elsewhere.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationAuburn
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1 comment
Snooze
SnoozeSnooze
Jennifer

JenniferSydney, NSW

Rocky at Auburn was so helpful and made our decisions so much easier

published

Rocky at the Auburn store gave us excellent customer service. He matched our needs with the right bed and really cared that we receive the right product instead of trying to sell us the most expensive product. I am really happy with the purchases I made. I bought a Madison Queen, 2 Sealy singles and a slumberland single mattress. Thankyou for your help Rocky.
Jennifer & Parents

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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1 comment
Snooze
SnoozeSnooze

Excellent service

published

Served by Rocky - came in with my elderly mum one day and came back the next for my own mattress. Rocky was attentive without being pushy , was very knowledgable and patient.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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1 comment
Snooze
SnoozeSnooze

Excellent customer service

published

My partner and I received excelled customer service by Rocky. He was really informative and assisted us into finding the perfect mattress that would suit us. Highly recommend auburn Snooze for its friendly and high quality service.

1 comment
Snooze
SnoozeSnooze
Anne

AnneSydney, NSW

Thank you Rocky

published

Very refreshing to find "Rocky", a great salesman who knows his product indeed!! He spent considerable time with us and a good sense of enthusiasm about us and the bed we required. Bravo Rocky.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn NSW
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1 comment
Snooze
SnoozeSnooze

Nirali from Auburn excellent customer service

published

My experience in snooze was made easier thanks to the customer service skills Nirali displayed this allowed me to find the perfect bed for my daughter. We entered the store and were immediately greeted and were shown around the store giving us some idea on what would be the perfect fit for our daughter.

Customer Service
1 comment
Snooze
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Jessica M.

Jessica M.

  • 3 reviews

Amazing Customer Service!

published

We were served straight away and even during my child's meltdown the guy serving us was patient and kind. He also did a good deal for us! He explained which one he thought was the right mattress for our needs and why.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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1 comment
Snooze
SnoozeSnooze

Excellent customer service

published

I highly recommend Nirali as a sales person. Extremely helpful and not pushy. Nirali ‘s patience and time helped us decide on the perfect bed within our budget for my elderly mother. Thank you Nirali

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn NSW
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1 comment
Snooze
SnoozeSnooze
RSK

RSKSydney, NSW

  • 2 reviews
  • 2 likes

Do not buy Madison products from Snooze. Sever back pain for anyone who slept on this.

published
3 comments
Snooze
SnoozeSnooze
RSK
RSK
Snooze
SnoozeSnooze

Dear RSK,
If you would like to have your situation reviewed, please know that your email with your name and contact details to enquiries@snooze.com.au will be very welcome.
Snooze.

Awesome service

published

Thanks to the worker rocky, he was very helpful in choosing the perfect mattress for me and my partner! We are so excited to sleep on our new mattress. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Nahida, thanks for leaving your review. Great to hear you had such a positive experience with Rocky in our Auburn store. We have forwarded your thanks to the team. Regards, Snooze.

TimD

TimDSydney, NSW

Terrible advice

published

Salesperson only cared about her commission, not what we wanted. We repeatedly said we slept hot and she sold us a Posturpeadic with a soft layer on top; the most expensive option. We were so hot the first night (in winter) it was like sleeping on an electric blanket turned up high, made worse by the mattress protector she said we needed. We immediately rang them to see what could be done ... we are still waiting for the return call we were promised. After finding we had complained on this site, they responded but failed to return our money.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationSnooze, Auburn
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2 comments
Snooze
SnoozeSnooze
TimD
TimD

Excellent Customer Service

published

Looking for the perfect mattress was a smooth and wonderful experience at Snooze, thanks to Rocky. He provided outstanding customer service, was very informative and built a great rapport with myself and my friend. Thank you! Will definitely refer all friends and family to Rocky at Snooze!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Auburn Megamall
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1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Zed. We're glad to hear your experience choosing a mattress was positive, and will be sure to pass your feedback along to Rocky and the team. Thanks, Snooze

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Great Service

published

Service from rocky was fantastic ,not pushy & showed us the full range of beds that we asked about & then gave us great advise on what the difference was between all the products without going over the top

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn Mega Center
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1 comment
Snooze
SnoozeSnooze

Hi Lyn, thank you for providing your feedback. We are glad the in-store team were able to help with your choice of bed, we will be sure to pass this onto them. Regards, Snooze.

Ali

AliAU

  • 2 reviews

Very happy with service received from Rocky at Snooze Auburn

published

Extremely grateful for the old school , friendly and professional customer service provided by Rocky the Manager at Snooze Auburn for our purchase today on a new mattress. Extremely knowledgeable and gave us a great deal !

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Patty

PattyNewington

  • 4 reviews
  • 4 likes

Worst experience I have encountered

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Snooze
SnoozeSnooze

Great product and services!

published

Great product, good customer service in store. Delivery was fast and driver was friendly! Easy to assemble. Overall excellent experience.

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Hi Grace, thanks for taking the time to leave your review here. We're really pleased to know you had a great experience, and will pass this onto the team at the Auburn store. Enjoy the purchase! Regards, Snooze.

Excellent service

published

Happy with service at time of purchase with Fabio and very helpful. On delivery day the two van drivers Soody and Jonny were very polite and helpful during the delivery. I was very impressed with them and will recommend to my friends.

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Hi Maria, thanks for your review. Great to hear you were happy and impressed with the service from Fabio, Soody and Jonny. We will be sure to pass your feedback on to the team at Snooze, Auburn. Regards, Snooze

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