Excellent customer service provided by Sabita. She knew her products very well and gave us excellent advice on the different style of mattresses and bed frames. Would highly recommend her and will definitely be back in the future for other products.

John

We went to find a bed today and did not know what we liked or wanted Rocky went out of his way to educate us and help us with our choice. Thanks again Rocky

the location was easy to find the range of products was extensive and our sales manager was so helpful in helping us choose the right matress and base that suited us.

The store was fine and the customer service wasn’t an issue. My issue is with the product and the follow up guarantee. Our bed is faulty and doesn’t fit together as it should. They sent someone to ‘assess’ it however they only sent the drivers! They were trying to fix it. We refused as we didn’t want a fixed bed, we wanted a quality product from the start. The bed creaks, moves and isn’t able to be assembled properly, tolerances are terrible. So we now require a refund as given the build quality on this 2k bed, it’s really average. We need to buy another or look elsewhere.

Rocky at the Auburn store gave us excellent customer service. He matched our needs with the right bed and really cared that we receive the right product instead of trying to sell us the most expensive product. I am really happy with the purchases I made. I bought a Madison Queen, 2 Sealy singles and a slumberland single mattress. Thankyou for your help Rocky.
Jennifer & Parents

Served by Rocky - came in with my elderly mum one day and came back the next for my own mattress. Rocky was attentive without being pushy , was very knowledgable and patient.

My partner and I received excelled customer service by Rocky. He was really informative and assisted us into finding the perfect mattress that would suit us. Highly recommend auburn Snooze for its friendly and high quality service.

Very refreshing to find "Rocky", a great salesman who knows his product indeed!! He spent considerable time with us and a good sense of enthusiasm about us and the bed we required. Bravo Rocky.

My experience in snooze was made easier thanks to the customer service skills Nirali displayed this allowed me to find the perfect bed for my daughter. We entered the store and were immediately greeted and were shown around the store giving us some idea on what would be the perfect fit for our daughter.

We were served straight away and even during my child's meltdown the guy serving us was patient and kind. He also did a good deal for us! He explained which one he thought was the right mattress for our needs and why.

I highly recommend Nirali as a sales person. Extremely helpful and not pushy. Nirali ‘s patience and time helped us decide on the perfect bed within our budget for my elderly mother. Thank you Nirali

Thanks to the worker rocky, he was very helpful in choosing the perfect mattress for me and my partner! We are so excited to sleep on our new mattress. Thank you!

Salesperson only cared about her commission, not what we wanted. We repeatedly said we slept hot and she sold us a Posturpeadic with a soft layer on top; the most expensive option. We were so hot the first night (in winter) it was like sleeping on an electric blanket turned up high, made worse by the mattress protector she said we needed. We immediately rang them to see what could be done ... we are still waiting for the return call we were promised. After finding we had complained on this site, they responded but failed to return our money.

Looking for the perfect mattress was a smooth and wonderful experience at Snooze, thanks to Rocky. He provided outstanding customer service, was very informative and built a great rapport with myself and my friend. Thank you! Will definitely refer all friends and family to Rocky at Snooze!

Service from rocky was fantastic ,not pushy & showed us the full range of beds that we asked about & then gave us great advise on what the difference was between all the products without going over the top

Extremely grateful for the old school , friendly and professional customer service provided by Rocky the Manager at Snooze Auburn for our purchase today on a new mattress. Extremely knowledgeable and gave us a great deal !

Great product, good customer service in store. Delivery was fast and driver was friendly! Easy to assemble. Overall excellent experience.

Happy with service at time of purchase with Fabio and very helpful. On delivery day the two van drivers Soody and Jonny were very polite and helpful during the delivery. I was very impressed with them and will recommend to my friends.