Above & Beyond
If I could of given six stars I would of! Snooze Kotara provided the most outstanding service, they really went above & beyond. Great prices too!
Megs and Dean, New Lambton Heights.
Had an amazing experience in Snooze Kotara. We got exactly what we wanted thanks to our sales person Abby. She had excellent knowledge, great helpful ideas and made our shopping experience fun.
Dave knew every mattress in stock and was incredibly knowledgeable.
Within 10 minutes I had 2 QB mattresses in the price range I wanted and they were delivered 2 days later!
Absolutely amazing turnaround in delivery time.
Best in Store Service & Delivery
We highly recommend Snooze Kotara for the great in store service. We had to store our furniture for sometime and the girls at the storage facility were friendly and courteous. We have just taken delivery of our new bed and the delivery men were fast, efficient and courteous.
Very good customer service
As soon as I walked in, I was greeted by a friendly staff member. I knew what I wanted, I had seen it online. The staff member was apologetic because there was no stock in store and it would be 3 weeks for delivery. I didn't mind because I was not in a rush to have the product straight away. He was very helpful in going to the computer and ordering exactly what I wanted. He was polite and didn't push me to buy anything I didn't want. I changed my mind on the deposit amount 3 times, but he remained very patient and polite. Delivery was very good.... The store rang me the day before and gave me a 3 hour time frame for delivery, and on the day, the delivery man rang me when he was half an hour away. Delivery men were friendly and polite. Products are beautiful, good quality.
We were very happy with the sales service at Snooze Kotara and very thankful they held our bed at the warehouse until we were ready for it to be delivered. The delivery guys were on time and very personable however more care needed to be taken when bringing the furniture into the house.... we now have three noticeable dints and a couple of scrapes on our brand new and painted walls!!!
What a change! Im in heaven
Store assistance immediately offered with a number of options explored. The shopping was a fun experience. A beautiful bed supplied and so quickly delivered. Delivery service best yet I’ve experienced
Bought new mattress. Staff extremely knowledgeable, helpful and patient. Really took the time to explain their product. Did not feel pressured. Delivery process was convenient and right on time. Excellent experience!
Great salesman Dave and awesome delivery guys
Dave at Kotara was fantastic and extremely helpful and the delivery guys were the best. They took away the old bed and set the new one up. 10 out of 10 fellas.
Bedroom suite was ordered and we were told up to 2 weeks. It arrived in 3 days. The delivery guys were to put it all together but the mirror was damaged. They took it back and we were ordered another one. It took a week to come. We received a call to tell us the furniture had arrived and what day and time they could deliver. The delivery guys called us when they were in their way. They took away all packing and the broken mirror. We received a call to apologise for the mirror and we were advised a new one was ordered. We then received a call to let us know it had arrived. Throughout the process, the staff were professional and showed great customer service. Would recommend on service alone.
Products and staff are great! Should try to implement free delivery
We purchased a slumberland Chelsea queen mattress which we love. The service from everyone at the kotara store was great! We also visited snooze's competition forty winks and domayne in kotara as well and found some great mattresses. Both of those stores offered free delivery to nelson bay (about an hour away and said they could deliver it within 5 days) to sway us. Snooze by comparison charged $80 and took 12 days to deliver. This isn't against snooze, after all we chose them because we liked their mattress best and accepted the delivery charg...e and was told accurately how long it would take. Just that they might want to think about rearranging some things (maybe even upping the price of a mattress so they can offer "free" delivery. I know a lot of people will scream at that in shock horror!) it's just that majority of people are swayed by that, especially with more people being exposed to online shopping, that it's become more expected to receive free delivery especially when it's an expensive purchase. I know I normally would be swayed except it was for a spare bedroom that my older sister would most often use and she pushed for snooze. Lastly, it took 12 days because they only deliver to our area on Thursdays and they were waiting for more stock, on the first Thursday I was called to arrange for the next Thursday and the woman I talked too (who was also very great) told me they had gotten the stock in. I do wonder if they received it on the Wednesday and could've delivered it a week earlier had they been more organised because it did feel a bit planned out but it's a moot point anyway and we are pretty easy going. So tl:dr good customer service, good products, good prices, could improve with free delivery and faster delivery.
- Verified customer
Lovely Bed, amazing service.
The quality of the product is very good, especially for the great price I purchased it for. The service in the shop was great, employees always offering assistance, telling of deals and given different options (drawers, colours, etc). The bed would have been pretty easy to assemble, however I paid for it to be set up and was done extremely fast. The delivery men were very lovely and helpful. Great product and amazing service.
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