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Snooze NSW, Kotara

Snooze NSW, Kotara

4.8 from 48 reviews

Reviews

(42)
(4)
(0)
(2)
(0)
  • Product Quality
    4.8 (9)
  • Return Claim MadeYes (0) · No (10)
  • Warranty Claim MadeYes (0) · No (10)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    4.9 (10)


Meagan Jordan

Meagan JordanHunter Region, NSW

Above & Beyond

published

If I could of given six stars I would of! Snooze Kotara provided the most outstanding service, they really went above & beyond. Great prices too!
Megs and Dean, New Lambton Heights.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
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1 comment
Snooze
SnoozeSnooze

Side Sleeper

Side SleeperHunter Region, NSW

Outstanding Abby

published

Had an amazing experience in Snooze Kotara. We got exactly what we wanted thanks to our sales person Abby. She had excellent knowledge, great helpful ideas and made our shopping experience fun.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze, Kotara
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1 comment
Snooze
SnoozeSnooze

Impeccable service

published

Dave knew every mattress in stock and was incredibly knowledgeable.
Within 10 minutes I had 2 QB mattresses in the price range I wanted and they were delivered 2 days later!
Absolutely amazing turnaround in delivery time.
Seamless!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
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1 comment
Snooze
SnoozeSnooze

Best in Store Service & Delivery

published

We highly recommend Snooze Kotara for the great in store service. We had to store our furniture for sometime and the girls at the storage facility were friendly and courteous. We have just taken delivery of our new bed and the delivery men were fast, efficient and courteous.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
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1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Cheryl. We're pleased to hear the service and delivery met your expectations. We'll be sure to pass along your feedback along to the Kotara team. Thanks, Snooze


Justine T.

Justine T.Hunter Region, NSW

Very good customer service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara, NSW.
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1 comment
Snooze
SnoozeSnooze

Amazing bed!

published

We were very happy with the sales service at Snooze Kotara and very thankful they held our bed at the warehouse until we were ready for it to be delivered. The delivery guys were on time and very personable however more care needed to be taken when bringing the furniture into the house.... we now have three noticeable dints and a couple of scrapes on our brand new and painted walls!!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Kotara
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1 comment
Snooze
SnoozeSnooze

What a change! Im in heaven

published

Store assistance immediately offered with a number of options explored. The shopping was a fun experience. A beautiful bed supplied and so quickly delivered. Delivery service best yet I’ve experienced

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Rokot, we're so pleased to hear of your recent experience at Snooze Kotara. We'll be sure to pass on your feedback to the team at the store. Regards, Snooze.


Dinatom

DinatomHunter Region, NSW

Good service good price delivered on time phone calls advising times for delivery

published

Easy to get around store tried mattress pricing very good and deliveryexcellent good choice of mattress Craig very helpful .other stores in same area but very happy with snooze service and range

1 comment
Snooze
SnoozeSnooze

Excellent service

published

Bought new mattress. Staff extremely knowledgeable, helpful and patient. Really took the time to explain their product. Did not feel pressured. Delivery process was convenient and right on time. Excellent experience!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review Mark. We're pleased to hear you were satisfied with the service and delivery. We will be sure to pass along your feedback to the team in Kotara. Regards, Snooze

Matt.

Matt.Hunter Region, NSW

Great salesman Dave and awesome delivery guys

published

Dave at Kotara was fantastic and extremely helpful and the delivery guys were the best. They took away the old bed and set the new one up. 10 out of 10 fellas.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Matt, thank you very much for taking the time to leave a review here. We're thrilled to hear that you had a great experience with our sales and delivery teams and will be sure to pass this feedback on to the team in Kotara. Regards, Snooze


Good mattress and efficient services

published

It was easy to find what I needed and people were very helpful in the store. The delivery was prompt and organised around my busy schedule which was very practical.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Snooze
SnoozeSnooze

Love it

published

Great service with everything there all do know what there are doing including delivery guys . Store was well lated out

Shop LocationNSW, Kotara
1 comment
Snooze
SnoozeSnooze

Thank you for taking the time to leave a review here! We're thrilled to hear that you had a great experience from store to delivery and will be sure to pass this feedback on to the team in Kotara. Regards, Snooze


Great! Service was amazing!

published

Love the staff at Kotara! Thanks so much for your help and organising a quick delivery! Much appreciated. We’re so happy

Shop LocationNSW, Kotara
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Lauren. We'll be sure to pass your feedback along to the Kotara team. Regards, Snooze


Roddeb

RoddebStockton

Great service

published

Bedroom suite was ordered and we were told up to 2 weeks. It arrived in 3 days. The delivery guys were to put it all together but the mirror was damaged. They took it back and we were ordered another one. It took a week to come. We received a call to tell us the furniture had arrived and what day and time they could deliver. The delivery guys called us when they were in their way. They took away all packing and the broken mirror. We received a call to apologise for the mirror and we were advised a new one was ordered. We then received a call to let us know it had arrived. Throughout the process, the staff were professional and showed great customer service. Would recommend on service alone.

Shop LocationNSW, Kotara
1 comment
Snooze
SnoozeSnooze

Hi Roddeb, thanks for leaving your review on your experience with our team at Kotara. We will be sure to pass your feedback on to them. Hope you're enjoying your new bedroom suite. Regards, Snooze

  • Verified customer

Brilliant price and service

published

The staff at Kotara were brilliant. Love our new bed and love the price even more. Thank you very much

Shop LocationNSW, Kotara
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review Pjmac. We're pleased to hear you're enjoying the new bed and will be sure to pass along your feedback to the Kotara team. Regards, Snooze

Cassi

CassiNelson Bay

Products and staff are great! Should try to implement free delivery

published
Shop LocationNSW, Kotara
1 comment
Snooze
SnoozeSnooze

New Single

published

The store was well arranged with good flexible and informative information. Delivery and assemble was timely and efficient. All good.

Shop LocationNSW, Kotara
1 comment
Snooze
SnoozeSnooze

Hi John, thanks for providing this review of your experience at our Kotara store. We're pleased to hear this and will pass it onto the team!

Regards,
Snooze.


  • Verified customer

Great customer service

published

Good delivery, on time with a phone call. Helpful and courteous.
Salesperson helped with negotiations regarding choice of bed very professionally

Shop LocationNSW, Kotara
1 comment
Snooze
SnoozeSnooze

Hi Vikki, thank you for providing the details of your visit to Snooze Kotara. We're so pleased to hear that you had a wonderful experience both in store and on delivery. We'll be sure to pass on your feedback to the store. Regards, Snooze.


Customer service from purchase to installation

published

Snooze Kotara thank you for taking us thru products and discounts. Excellent customer focus. Installation guys were careful and pleasant.

Shop LocationNSW, Kotara
1 comment
Snooze
SnoozeSnooze

Hi Bates, thanks for taking the time to leave this review. It's great to hear you experienced great customer service with the team at Kotara, we will be sure to pass this along to them. Regards, Snooze.


  • Verified customer

Lovely Bed, amazing service.

published

The quality of the product is very good, especially for the great price I purchased it for. The service in the shop was great, employees always offering assistance, telling of deals and given different options (drawers, colours, etc). The bed would have been pretty easy to assemble, however I paid for it to be set up and was done extremely fast. The delivery men were very lovely and helpful. Great product and amazing service.

Shop LocationNSW, Kotara
1 comment
Snooze
SnoozeSnooze

Hi Jas, thanks for your in-depth review. Great to hear you had such a positive experience right through to delivery and assembly. This has been passed on to our team at Kotara. Regards, Snooze


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