Good customer service
I Purchased a mattress from Amnie. Great customer services very friendly very happy, heaps of good advice. Thank you. Organised delivery and good price also. Do recommend to use this store.
Amnie was very friendly and helpful, I am a very fussy and picky customer but Amnie was very patient and answered all our questions best customer service ever !!!! Highly recommend we need more people like amnie in stores.
Great service helped me thru every step of my decision, manager Michael and Amnie were so helpful would recommend shopping there. Been shopping for a week and finally made my decision and they help so much wouldn't change a thing thanks Michael and Amnie.
Excellent experience very friendly team
I am not one to write reviews but I thought I should with my experience dealing with Michael and the team at Prospect. They went above and beyond customer service after my bed was delivered I rang told Micheal it was a bit difficult getting out of my new bed with my disability, Michael came to my house after work to see how we could make it more comfortable for me and helped me out so much and I appreciate that service. I can highly recommend snooze at prospect thanks again
I initially called and spoke with the amazing Amie who took the stress off my shoulders immediately.
My bed frame had already arrived and I called to check the status of my mattress which I had expected to come within two weeks but Amnie went above and beyond for me and only a few days later my mattress has arrive and is being delivered. I’m so grateful and thankful because she honestly delivered service with a smile. Thanks Amnie - you’re a star!!
Thanks to Michael and team for great service and going over and above to assist with delivery. There were some concerns if our new mattress could be delivered before school pick up as we were then going out of town for the weekend. Michael organized a couple extra guys to bring the mattress to the house, they were great, took all the rubbish and old mattress plus were really efficient. Best thing I made it in time for school pick up! Thanks
Great service and knowledge
Lovely Amnie was very helpful honest and patient help us Choose the best for what our budget with honesty explained all our concerns and questions
Great price given
10 year warranty
Now we can’t wait hope it’s what it claims to be my Ascot set
Fantastic staff lead by an amazing Manager!
I honestly can’t fault them or the customer service given to me it was second to none the manager Micheal went above and beyond to ensure everything went smoothly and I was happy with my purchase. The friendly staff took the time to listen to me and find a bed which matched my needs. I honestly have no hesitation in recommending them to anyone. 10/10 from me. Looking forward to doing business with them again
My experience inside snooze was incredible. Amnie could not have been more helpful and professional, assisting me in my purchase and nothing was too much
She definitely needs to be rewarded , Snooze is lucky to have such a lovely helpful young lady representing their company
- Verified customer
Service with enthusiasm
We were in the market for a new mattress and after some online research, headed for Snooze at their new store at Marsden Park NSW. Staff were helpful, but not pushy; we were given time to try the mattresses we were particularly interested in. We made our purchase and the timing for delivery was exactly as given on the day of purchase. I rang the warehouse on a Saturday to arrange a delivery date and was answered by an extremely helpful lady who explained that the warehouse operating hours are Mon-Fri, however, as she was there, she would organ...ise delivery for me. She was extremely pleasant and helpful. Delivery was smooth, I was given a window and then a text message to say they would be there in 20 mins. Well done Snooze staff. Now to enjoy our mattress!
- Verified customer
This was a perfect service and product.
We have purchased 4 mattresses from Snooze store in Prospect. We do appreciate the quality of the service we have received from the employees. Also, we are happy with the quality of the mattresses. Full detailed explanation of the items made us to decide to purchase the product. I highly recommend this store for anyone needs a high quality service and mattresses.
i bought a mattress from the snooze prospect store. Amnie was so knowledgeable and really nice. honestly i left the store satisfied with my purchase. She explained how sleep is important and the benefits of sleep. He was really helpful :)
Fantastic! highly recommended and fantastic service
We purchased our mattress in the prospect store and were served by Michael and cannot thank him enough. He has fantastic customer service and was not pushy at all, stuck to our budget and showed us a few options and never tried to upsell the more expensive option. Extremely happy and would definitely recommend shopping there.
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