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Snooze NSW, Prospect

Snooze NSW, Prospect

4.4 from 46 reviews

Reviews

(36)
(4)
(0)
(1)
(5)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    4.8 (6)
  • Return Claim MadeYes (0) · No (6)
  • Warranty Claim MadeYes (0) · No (6)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    5.0 (6)

Khodr Y.

Khodr Y.Sydney, NSW

Good customer service

published

I Purchased a mattress from Amnie. Great customer services very friendly very happy, heaps of good advice. Thank you. Organised delivery and good price also. Do recommend to use this store.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
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1 comment
Snooze
Snooze A.Snooze

Izzy

IzzySydney Surrounds, NSW

Excellent service

published

Amnie was very friendly and helpful, I am a very fussy and picky customer but Amnie was very patient and answered all our questions best customer service ever !!!! Highly recommend we need more people like amnie in stores.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review, Izzy. We'll be sure to pass your feedback along to the Prospect team. Thanks, Snooze

excellent thanks

published

Great service helped me thru every step of my decision, manager Michael and Amnie were so helpful would recommend shopping there. Been shopping for a week and finally made my decision and they help so much wouldn't change a thing thanks Michael and Amnie.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationprospect
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Simon, Thank you for sharing the details of your recent visit to the Snooze Prospect store. We're pleased to hear that you had a wonderful experience with Michael and Amnie in-store and will pass along your feedback.
Regards, Snooze.

Excellent experience very friendly team

published

I am not one to write reviews but I thought I should with my experience dealing with Michael and the team at Prospect. They went above and beyond customer service after my bed was delivered I rang told Micheal it was a bit difficult getting out of my new bed with my disability, Michael came to my house after work to see how we could make it more comfortable for me and helped me out so much and I appreciate that service. I can highly recommend snooze at prospect thanks again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationProspect
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Anthony, thanks for taking the time to leave your review. We'll be sure to pass this on to Michael and the team at Prospect store. Regards, Snooze


Bianca

BiancaSydney, NSW

Amazing AMNIE

published

I initially called and spoke with the amazing Amie who took the stress off my shoulders immediately.
My bed frame had already arrived and I called to check the status of my mattress which I had expected to come within two weeks but Amnie went above and beyond for me and only a few days later my mattress has arrive and is being delivered. I’m so grateful and thankful because she honestly delivered service with a smile. Thanks Amnie - you’re a star!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
See all answers
1 comment
Snooze
Snooze A.Snooze

Happy Hyde

Happy HydeNew South Wales

  • 2 reviews

Great service

published

Thanks to Michael and team for great service and going over and above to assist with delivery. There were some concerns if our new mattress could be delivered before school pick up as we were then going out of town for the weekend. Michael organized a couple extra guys to bring the mattress to the house, they were great, took all the rubbish and old mattress plus were really efficient. Best thing I made it in time for school pick up! Thanks

Product Quality
Customer Service
1 comment
Snooze
Snooze A.Snooze

Great to hear your experience with service and delivery was positive, Happy Hyde. We'll be sure to pass your feedback along to Michael and the Prospect team. Thanks, Snooze


bubblym

bubblymSydney Aust, NSW

  • 18 reviews

Great service and knowledge

published

Lovely Amnie was very helpful honest and patient help us Choose the best for what our budget with honesty explained all our concerns and questions

Great price given
10 year warranty
Now we can’t wait hope it’s what it claims to be my Ascot set

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
See all answers
1 comment
Snooze
Snooze A.Snooze

Thank you for taking the time to leave a review here! We're thrilled that you had a great experience at our Prospect store and hope you love your new bed. Regards, Snooze


staff service

published

Friendly customer service the staff at prospect it was warm welcome from Amnie when we walked in and Bandish was so helpful he spent around 40 minutes explaining to us about all the mattresses thankyou great customer service

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi Terry, thanks for taking the time to provide feedback on your experience with Snooze Prospect. We will be sure to pass your kind words along to the team. Regards, Snooze

100% satisfied with the product and customer service

published

Absolutely satisfied with the top Quality products, fantastic customer service and by far the best deals in the area .

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi Todd, many thanks for taking the time to leave your review here. We will pass the feedback on to the team at Prospect.

Regards,
Snooze.

Customer service

published

Excellent customer service
Friendly and very helpful staff
Good customer relations and know well about their product.
Well presented shop

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi Anita, Thank you for your review. We're so pleased to hear about your wonderful experience at Snooze Prospect and will be sure to pass your feedback onto the team. Regards, Snooze.


GUNEETA K

GUNEETA KSydney

Excellent

published

Kudos to Snooze for exemplary Customer service

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi Guneeta, thanks for the nice review about customer service you received at Snooze. We will pass the kudos onto the team at our Prospect store!

Regards,
Snooze.


Fantastic staff lead by an amazing Manager!

published

I honestly can’t fault them or the customer service given to me it was second to none the manager Micheal went above and beyond to ensure everything went smoothly and I was happy with my purchase. The friendly staff took the time to listen to me and find a bed which matched my needs. I honestly have no hesitation in recommending them to anyone. 10/10 from me. Looking forward to doing business with them again

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi Liz, thanks for your review. Great to hear you had such a positive experience at the Prospect store. We will be sure to pass your feedback onto Micheal and the team. Enjoy your new bed! Regards, Snooze.


Trog

TrogSydney

Customer service

published

Thank you to Amnie she made it easy to shop the customer service was Great I will recommend that store to my friends and family

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi Trog, we're pleased to hear about your wonderful experience at Snooze Prospect. We'll be sure to pass on your feedback to Amnie and the team at the store. Regards, Snooze.


Customer service

published

My experience inside snooze was incredible. Amnie could not have been more helpful and professional, assisting me in my purchase and nothing was too much
She definitely needs to be rewarded , Snooze is lucky to have such a lovely helpful young lady representing their company

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi Sharm, thank you for sharing the details of your visit to Snooze Prospect. We're so pleased to hear that you had a wonderful experience. We'll be sure to pass on your feedback to Amnie and the team. Regards, Snooze.

s.m.

s.m.

  • 2 reviews
  • Verified customer

Service with enthusiasm

published
Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi s.m, thanks so much for your review. Glad to hear you had such a positive experience in Marsden Park and with the warehouse team. We will be sure to pass that along. Regards, Snooze.

  • Verified customer

This was a perfect service and product.

published

We have purchased 4 mattresses from Snooze store in Prospect. We do appreciate the quality of the service we have received from the employees. Also, we are happy with the quality of the mattresses. Full detailed explanation of the items made us to decide to purchase the product. I highly recommend this store for anyone needs a high quality service and mattresses.

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi FarrokhM, thanks for the details of your experience at Snooze Prospect. We'll be sure to pass it on to the team at the store! Regards, Snooze.


outstanding service

published

i bought a mattress from the snooze prospect store. Amnie was so knowledgeable and really nice. honestly i left the store satisfied with my purchase. She explained how sleep is important and the benefits of sleep. He was really helpful :)

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi Melissa, we're happy to hear you were satisfied with your purchase and the service. We will be sure to pass along your kind feedback to the Prospect team. Regards, Snooze


Fantastic! highly recommended and fantastic service

published

We purchased our mattress in the prospect store and were served by Michael and cannot thank him enough. He has fantastic customer service and was not pushy at all, stuck to our budget and showed us a few options and never tried to upsell the more expensive option. Extremely happy and would definitely recommend shopping there.

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi Sarah, thanks for sharing the details of your fantastic experience at Snooze Prospect. We'll be sure to pass your feedback to Michael and the team! Regards, Snooze.


Bedroom

published

I store purchase,very please with Annie and store manger excellent service

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi Net, Thank you for taking the time to share your feedback about the service from our Prospect store! We’ll make sure your kind words get passed onto Annie and the team. Regards, Snooze.


  • Verified customer

Great customer service, quality products.

published

Great value with the free mattress on selected children's beds. Excellent customer service from Amnie at the Prospect Snooze store.

Shop LocationNSW, Prospect
1 comment
Snooze
Snooze A.Snooze

Hi SJM, thank you for sharing your wonderful experience at Snooze Prospect. We'll be sure to pass on your feedback to Amnie and the team! Regards, Snooze.


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