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Reviews

(288)
(12)
(1)
(2)
(13)
  • Product Quality
    4.8 (109)
  • Return Claim MadeYes (2) · No (110)
  • Warranty Claim MadeYes (1) · No (111)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
  • Customer Service
    4.8 (115)

Excellent Overall Service

published

Very helpful and friendly staff who genuinely wanted to help me. They have a wide range of beds and heaps of choices. I was so confused to begin with but was confident in my final choice. The delivery service was excellent also. They were very efficient in putting my bed together and very reasonably priced.
Would highly recommend.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationMacgregor
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1 comment
Snooze
SnoozeSnooze

Great product, customer service and delivery/installation team

published

The customer service at the Windsor store was fantastic and really helpful. The delivery/installation team were amazing and appropriately careful due to the current COVID-19 pandemic. The product (polo bed) is great - really good quality. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, QLD
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1 comment
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Amanda

AmandaFar North Queensland, QLD

Excellent service and great products

published

The staff were very passionate, knowledgeable and honest.
The beds are of high quality and had a price range to suit all budgets.
Very quick friendly service.

The staff asked questions to figure out what type of bed would suit us best and then showed us the products in our price range.

Would definitely recommend!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
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1 comment
Snooze
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Love my new mattresses

published

I purchased two mattresses from Snooze Fortitude Valley. The staff member was so helpful and patient in finding the right mattress for me. Plus i got a great deal and delivery was quick. Really happy with the mattresses purchased .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
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1 comment
Snooze
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Raff

RaffSouth East Queensland, QLD

  • 2 reviews

Beautifully presented

published

The Ashmore timber bed frame is perfect and luv the Grosvenor mattress to go with it!
Thanks for your advice and help in store!
Appreciated the savings as well.
Delivery on time too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley Brisbane
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1 comment
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Frank

FrankSouth East Queensland, QLD

Perfect

published

The products were perfect. Even more impressive was the after purchase support. I had to delay the delivery twice, including once the evening before. They couldn’t have been more accommodating.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, Brisbane
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1 comment
Snooze
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Denise W.

Denise W.South East Queensland, QLD

Great Service Great Quality Great Products...

published

Received my Bed & Mattress today I could not be happier.The Man& Woman installers were efficient & friendly. Thank you to Tyler & staff.One happy customer I would recommend Snooze to Family& Friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHelensvale
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1 comment
Snooze
SnoozeSnooze

Great mattress and great customer service!

published

Mattress is perfect, got a great deal with the RACQ membership and the customer service was excellent. Helped me purchase over the phone and delivered on the day I asked for!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
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1 comment
Snooze
SnoozeSnooze

Great service

published

My son purchased furniture from the Ocean Grove range. We received great service at the store and afterwards. Thanks so much Shane and team. And my son has already filled the bookcase. It’s great!

Customer Service
1 comment
Snooze
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Nat

NatSouth East Queensland, QLD

Helpful and attentive customer service

published

I wasn’t made to feel rushed when going back and forth testing out a number of mattresses and I’m now having a great night’s sleep on my new Sealy mattress!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Fortitude Valley
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1 comment
Snooze
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Cin

CinFar North Queensland, QLD

  • 2 reviews

Great customer service and the ladies are wonderful to deal with

published

Store was very well presented
Ladies so friendly and welcoming
Definitely know there stuff to fit your needs and very helpful
Follow up service was also brilliant and we will definitely recommend to people

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
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1 comment
Snooze
SnoozeSnooze

Great customer service and a great bed

published

The bed was easy to assemble and I bought a mattress and whilst the bed was taking an extra week to arrive they loaned me a base so I didn’t have to sleep on the mattress on the floor

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Snooze
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Yan Aung Moe

Yan Aung MoeSouth East Queensland, QLD

Quality, customer service and delivery

published

The mattress and base are perfect together. I received friendly and excellent customer service on phone and at shop. They help me to arrange quick delivery plus flexible time requirements.

Customer Service
Product Quality
1 comment
Snooze
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Pete

PeteSouth East Queensland, QLD

Quick service and friendly staff.

published

I urgently needed two Q.Size beds in the space of 5 days, purchased, delivered and installed. These guys certainly understood my requirements and arranged everything for me in 4 days. The two young guys delivering and installing were friendly and fast, cant thank them enough. Thanks to all the team at Snooze

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
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1 comment
Snooze
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julieak4

julieak4South East Queensland, QLD

Great product, sensational customer service!

published

Wonderfully pleasant experience, thorough knowledge and advice given by Andrew and the team. On time professional delivery service and installation. Can’t beat their good old fashioned customer service from start to finish, well done!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
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1 comment
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Helpful advice and great service

published

We visited the store several times before making our decision and found the staff very knowledgeable and personable. Nothing was too much trouble and the delivery and installation were exceptional.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Snooze
SnoozeSnooze
Sheena Downey

Sheena DowneySouth East Queensland, QLD

Time. Quality. Budget. All met with a smile

published

Can't fault them. I walked in 7pm Thursday evening with very specific requirements, had delivery by 9am Friday morning and all within my limited budget. Amazing service with a smile

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley. Brisbane
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1 comment
Snooze
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Mary

Mary

  • 2 reviews

Excellent customer service

published

Excellent customer service. They responded to my queries in an efficient and professional manner. Definitely worth a visit or call to the Fortitude Valley store if you are looking for a new bed or mattress

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
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1 comment
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Carly Jean O.

Carly Jean O.South East Queensland, QLD

Terrible handling of disputes

published

Rang up the local store before placing an order online. Wanted clarification on inclusions of an extended headboard frame. Asked the storeperson if side tables were attached to headboard or needed to be purchased separately. Then after being assured that they were in fact attached, purchased the product online. The store now denies ever making that statement, despite phone records showing a call placed to the store monitors before online purchase was made. [Name Removed] has been exceptionally rude and passive to deal with. Buyers beware, get everything in writing when dealing with this store.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationSnooze Bundall and Online store
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2 comments
Carly Jean O.
Carly Jean O.

Online store is following up complaint with local store. Have been far better to deal with for customer service.

Snooze
SnoozeSnooze
dlamqld

dlamqldSouth East Queensland, QLD

  • 2 reviews

Buying a bed, read this....

published

Capalaba Snooze store is a must, a large clean display store, with staff knowledgeable, dedicated and friendly. I with Noel's help purchased a Sealy Posturepedic Exquisite Iridium mattress and base. I am very satisfied with the quality of the product and the service delivery staff were friendly and great time keepers. Five stars from me. Give them ago. :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba QLD Brisbane
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1 comment
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