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Reviews

Review distribution

5 star
245
4 star
12
3 star
1
2 star
2
1 star
11

Margaret

MargaretFar North Queensland, QLD

Very friendly, professional, knowledgeable staff

published

Store manager, Christie, greeted us warmly and directed us promptly to the items we required. Her knowledge is excptional. The product range is wide and the quality superior. We have recommended this store to many of our friends.

Product Quality
Customer Service
Store LocationDFO Cairns

Sutton

SuttonFar North Queensland, QLD

Perfect service

published

The staff were friendly and smiled on entry . Offered great advice and service. Made the decision to buy easy and will definitely go back again. The purchase was exactly what we needed and are happy with product

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns Dfo
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1 comment
Snooze
Snooze A.Snooze

Thanks for leaving a review, Sutton. Glad to hear you found a product that suited your needs. We'll pass your kind feedback along to the team. Thanks, Snooze

Emma

EmmaFar North Queensland, QLD

Your one stop bedroom shop!!

published

I was greeted with a lovely friendly smile upon entering and it didn't end there! Great customer service, knowlegable staff and Christie goes above and beyond as a manager to make sure you get everything you need! We adore our new kids bed and mattress. Snooze will be my go to from now on.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze dfo cairns
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1 comment
Snooze
Snooze A.Snooze

Thanks for leaving a review of your experience with our Cairns store, Emma. We're so pleased to hear it is your go to store. Thanks, Snooze

Troy

TroyFar North Queensland, QLD

The manger Christie was so knowlegable and a pleasure to have help. I never felt "pushed" and was given honest advice.

published

Store was easy to navigate.
Range was excellent.
Staff were knowledgeable and honest.
The price was fair My bed is perfect for me
Manager Christie was friendly, professional and extremely knowledgeable. I'll be back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Snooze
Snooze A.Snooze

That's great to hear, thanks for your feedback Troy. We'll be sure to pass this along to Christie and the Cairns team. Thanks, Snooze


GREAT STORE!!

published

WOW!! What a Fantastic Store. I went into Snooze at DFO in Cairns and was met by the VERY friendly Store Manager Christie! She is so knowledgeable and really knows her stuff!! I walked away one very happy customer and wow did I have a great night sleep on my new mattress and pillows. I would Highly recommend visiting Christie and her team if you are looking at upgrading your bedroom :) 5 STARS!!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze, DFO Cairns
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Kylie, thanks for taking the time to create an account and leave a review. We're pleased to hear your experience with our Cairns store met your expectations and the staff were friendly. We'll be sure to pass it along. Thanks, Snooze


Above and Beyond service and help with a smile.

published

Snooze had exactly what I wanted and more,stock on the floor was beautifully presented. Quality of the bunks was amazing. Very happy with this store. Staff where friendly and lovely.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze @DFO Cairns.
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Karen, thank you for leaving the details of your recent visit to Snooze Cairns. We're so pleased to hear that you have a wonderful experience and will be sure to pass your feedback along. Regards, Snooze.


Dan C.

Dan C.Far North Queensland, QLD

Great service

published

We went in to have a look. Had all of our questions answered, bought a bed frame and had it delivered 2 days later. Great communication from start to finish. The Cairns DFO team should be really proud.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns DFO
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Dan, thank you for providing the details of your recent visit to Snooze Cairns. We're pleased to hear that you had a wonderful experience and will be sure to pass your feedback along to the team. Regards, Snooze.


Mick

MickSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great local independent business, very helpful

published

We got a new mattress made right here in Brisbane.
Very comfortable, no more back pain.
Support local buisness.
Thanks for everything Snooze, happy with the service. Will be back again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Snooze
Snooze A.Snooze
CQB

CQBBrisbane

  • 2 reviews

Great customer service

published

We came in to buy a king single mattress for our daughter and had already decided before we arrived the one we wanted. The staff member who assisted us was friendly and very helpful and suggested another option that would be better suited for our young daughter. And it was cheaper by about $30-40. We liked that not
only was it great customer service but unlike other companies, he wasn trying to upsell but rather help us buy the right bed for our family! t

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi CQB, thanks for letting us know about your in-store experience. We will be sure to pass this on to the team at Windsor. Regards Snooze.

Happy blokes

Happy blokesSouth East Queensland, QLD

Understood the needs of an unusual family.

published

The three men in our household needed to purchase a bed that could fit us all comfortably, replacing a worn queensize bed. Andrew used the sleep machine to understand our personal preferences then showed us through a range of beds. We spent over 90 minutes testing out 2 of 4 suitable brands. He was very patient with us. We were like the three bears, some were too soft, some too hard. The sale price of a king plus for the price of a single meant we saved heaps. We also bought kingplus sheet sets and a mattress protector. Delivery was only a week later. The only problem was the bed was too big for the stairwell. We had to lift it up via external balconies. But we love it now that it is installed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

All round A1 experience

published

Personalised and professional in-store service, excellent product, exceptional delivery and assembly in home. Purchased bed for family member then one for us due to experiencing awesome service, thanks to Andrew at Windsor!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Deb, thank you for sharing the details of your recent visit to Snooze Windsor. We're so pleased to hear that you had a wonderful experience with Andrew and the team in-store. We'll be sure to pass on your feedback. Regards, Snooze.


Jodie

JodieSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great customer service

published

Recently purchased new beds and mattresses for our teenagers. Staff were very helpful and did an amazing deal for us. Delivery was exactly when they advised and the new beds look great

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review, Jodie. We're pleased to hear the service and delivery met your expectations. We'll be sure to pass your feedback along to the team. Thanks, Snooze


Couldn’t be happier

published

From the minute I walked into the store at Fortitude Valley to the moment my mattress arrived, I experienced the most professional and exemplary service from the Snooze team. I’m extremely happy with my purchase!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley, Snooze
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Joel, thanks for taking the time to leave your review, Your feedback and comments will be passed on to the team at Fortitude Valley. Looking forward to seeing you in-store again soon. Regards, Snooze


Great Service

published

Saw what I wanted online, but out of stock in store and no display item to see either. Assistant very helpful with showing me the colour of the item and description in detail. Felt very confident to order and purchase the item in store without actually viewing it. Delivery was as promised, the two young guys who assembled my furniture were very efficient and couldn't be more willing and helpful. A fantastic all round shopping experience. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Windsor Qld
See all answers
1 comment
Snooze
Snooze A.Snooze

That's great to hear Mrs T. We'll be sure to pass your feedback along to to the team at Windsor. Thanks, Snooze.

Jasmine H.

Jasmine H.South East Queensland, QLD

Great service

published

Snooze at Capalaba were fantastic with their service. Lucas at capalaba was nothing but helpfull and full of information about the products. We bought a slumberland fulham mattress medium, king which has been amazing and so comfortable Great service from the delivery as well.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Jasmine, thanks for shopping at Capalaba and taking the time to review your experience. We're glad it was such a positive one, and we will be pass this onto Lucas and the team. Thanks, Snooze.

Gwen

GwenSouth East Queensland, QLD

Quality Products for an Excellent Price with Genuine Customer Service and Home Delivery

published

Thank you very much Nick and Shane. Our decision to buy our Tempur mattresses; Tempur adjustable massage bases & Tempur pillows & linen from your store is because of how well you guys treated us. We are so happy. No more sore backs and necks. Love our beds and how it massages us to sleep. Just spoiling ourselves. Best decision we have ever made ~ Gwen

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHomemaker Centre, 650 Wickham Street, Fortitude Valley
See all answers
1 comment
Snooze
Snooze A.Snooze

That's great to hear, Gwen! We'll be sure to pass your feedback along to Nick, Shane and the Fortitude Valley team. Thanks, Snooze


Neville R.

Neville R.South East Queensland, QLD

Great service

published

The sales staff at Snooze were great
He listened to what we had to say and then gave us time to make our decision without any pressure
He was able to answer any questions we had. Delivery was exactly as promised and the delivery staff assembled the bed in a fast and efficient way

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

That's great to hear, Neville - thanks for leaving a review! We'll be sure to pass your feedback along to the Windsor team. Thanks, Snooze


Five stars. Great service and price. Quick delivery. Couldn't ask for better.

published

Really happy. Sales rep listened to what I wanted, asked about my sleeping style. Then showed me a number of beds and allowed ME to choose, didn't try and push me at all. Excellent! Got a great bed at a great price, delivered in 2 days. Couldn't ask for an easier process. Highly recommend.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationwindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Great service, happy with the product

published

Danny at the Windsor store was super helpful and patient when we arrived close to closing on a weekday. He seemed knowledgable and took the time to ask the right questions, giving us the space to work out what we wanted - which obviously involved laying on a lot of mattresses. We left the store with an itemized quote and when we returned a week later to make our selection, the staff were equally as helpful in completing our sale. The delivery was well organized and quick. Happy with our chosen mattress and bed base.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Karen

KarenSouth East Queensland, QLD

Great service and great product!

published

My husband and I found the Capalaba store great to navigate and the service was fantastic. We weren’t rushed into making a decision and were able to find the best bed for us. Would highly recommend!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba Snooze
See all answers
1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review, Karen. We're glad to hear you didn't feel rushed and found a great bed. We'll be sure to pass your feedback along to the Capalaba team. Thanks, Snooze


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Details

Snooze QLD, Aspley
  • Award Winner 2020

Snooze QLD, Aspley

4.0
(3)
Snooze QLD, Booval
  • Award Winner 2020

Snooze QLD, Booval

2.3
(3)
Snooze QLD, Bundall
  • Award Winner 2020

Snooze QLD, Bundall

3.0
(3)
Snooze QLD, Capalaba
  • Award Winner 2020

Snooze QLD, Capalaba

5.0
(49)
Snooze QLD, Fortitude Valley
  • Award Winner 2020

Snooze QLD, Fortitude Valley

4.8
(46)
Snooze QLD, Helensvale
  • Award Winner 2020

Snooze QLD, Helensvale

4.7
(12)
Snooze QLD, Jindalee
  • Award Winner 2020

Snooze QLD, Jindalee

5.0
(5)
Snooze QLD, Kawana
  • Award Winner 2020

Snooze QLD, Kawana

3.0
(4)
Snooze QLD, Slacks Creek
  • Award Winner 2020

Snooze QLD, Slacks Creek

5.0
(1)
Snooze QLD, MacGregor
  • Award Winner 2020

Snooze QLD, MacGregor

3.0
(2)
Snooze QLD, Mackay
  • Award Winner 2020

Snooze QLD, Mackay

3.9
(7)
Snooze QLD, Rockhampton
  • Award Winner 2020

Snooze QLD, Rockhampton

3.7
(3)
Snooze QLD, Stones Corner
  • Award Winner 2020

Snooze QLD, Stones Corner

5.0
(1)
Snooze QLD, Toowoomba
  • Award Winner 2020

Snooze QLD, Toowoomba

5.0
(1)
Snooze QLD, Townsville
  • Award Winner 2020

Snooze QLD, Townsville

4.9
(43)
Snooze QLD, Windsor
  • Award Winner 2020

Snooze QLD, Windsor

4.9
(80)
Snooze QLD, North Lakes
  • Award Winner 2020

Snooze QLD, North Lakes

5.0
(1)
Snooze QLD, Cairns

Snooze QLD, Cairns

5.0
(7)
Snooze QLD, Logan

Snooze QLD, Logan

0.0
(0)
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