Great product, customer service and delivery/installation team
The customer service at the Windsor store was fantastic and really helpful. The delivery/installation team were amazing and appropriately careful due to the current COVID-19 pandemic. The product (polo bed) is great - really good quality. Thank you!
The products were perfect. Even more impressive was the after purchase support. I had to delay the delivery twice, including once the evening before. They couldn’t have been more accommodating.
Great product, sensational customer service!
Wonderfully pleasant experience, thorough knowledge and advice given by Andrew and the team. On time professional delivery service and installation. Can’t beat their good old fashioned customer service from start to finish, well done!
Helpful advice and great service
We visited the store several times before making our decision and found the staff very knowledgeable and personable. Nothing was too much trouble and the delivery and installation were exceptional.
- QLD, Windsor
- Verified customer
The assistant approached me immediately and showed me the full range of mattresses while clearly explaining there different features. The one I purchased- the sleepmaster Devon, is amazing. Very happy with the instore help and the product.
Good service and products
I received helpful assistance in store with my mattress purchase and they had the flexibility I needed with my local delivery. This is my second purchase from this store and I’ll happily return again.
Amazing Service & Great Range
I was after a queen size Sealy Back Support Harmony Deluxe Mattress & Base - Medium. They didn't have the exact style of mattress I wanted but they were able to show me one that was the same, just without the pillow top.
I was able to order the bed I wanted with an additional 10% discount on top of the sale price. Even with the delivery fee & removal fee for my old bed, it was less than the sale price! Amazing value for money!
Since I've had my new bed, I'm sleeping better than I have in years. It's so comfortable & supportive. I have doubl...e scoliosis, so I need a bed that is soft, yet firm to support me. This bed does exactly what I need. I highly recommend it. I have told all my friends & family to go to Snooze Windsor if they're after a new bed.
After finding what I wanted online, I phoned Snooze Windsor and they were able to help me pick the right mattresses etc for my little boy. The whole process was quick and easy and delivery was organized within a few days. I have actually been meaning to phone as the delivery guys were so lovely. They assembled the bed and took away the cartons. They were so sweet and well mannered. Whole experience was great! Will definitely shop with Snooze again.
Great service. Great product.
A great experience. The staff were friendly, helpful and knowledgeable.
The sales process was quick and easy.
I am very happy with the delivery and product and would highly recommend.
Outstanding customer service
I ordered my bed base at 8.30am and it was delivered by 1pm in the same day. Both Andrew and his delivery staff loaded with me during the morning to ensure that the delivery time was suitable. The delivery guys even installed the legs and took away the rubbish.
The best customer service I have experienced in a long time. I will definitely be a repeat customer.
Great job guys!
Disappointed potential customer.
Very disappointed. I walked in your store and walked the all showroom without even being acknowledged. Your staff seems to only have time for couples who walked in after me. Bad move guys! Really bad move!
Love the range and team at Windsor
I was pleasantly surprised at how relaxed and friendly the team were at Windsor (I found the manager at Jindalee sexist & arrogant). I am very happy with the overall transaction and love my timber bed frame.
Happy to recommend
Thank you the store staff made the purchase of a new bed easy. The install was completed early in morning so I could still get to work. Very helpful and clean delivery team.
The 2 young men who came to install my Rockefeller Madison king size mattress and gas base, while it was a sweltering 34C, were professional beyond my expectations. I would highly recommend Snooze Windsor. Thank you
Comparing beds is confusing. With the help of the staff at Snooze Windsor I got it done in 15 minutes They checked availability, I had 2 Aussie-made beds within a week. Sooooo comfy.
My teen loves me again
I finally bought a double bed for my teenage daughter who is so happy to be out of her single bed! Staff were helpful and patient in-store. Delivery was courteous and prompt (actually early!) and the lads even dismantled her old bed for us and set up the new one and removed all rubbish. Thank you snooze!
Great customer service
We came in to buy a king single mattress for our daughter and had already decided before we arrived the one we wanted. The staff member who assisted us was friendly and very helpful and suggested another option that would be better suited for our young daughter. And it was cheaper by about $30-40. We liked that not
only was it great customer service but unlike other companies, he wasn trying to upsell but rather help us buy the right bed for our family! t
Understood the needs of an unusual family.
The three men in our household needed to purchase a bed that could fit us all comfortably, replacing a worn queensize bed. Andrew used the sleep machine to understand our personal preferences then showed us through a range of beds. We spent over 90 minutes testing out 2 of 4 suitable brands. He was very patient with us. We were like the three bears, some were too soft, some too hard. The sale price of a king plus for the price of a single meant we saved heaps. We also bought kingplus sheet sets and a mattress protector. Delivery was only a week later. The only problem was the bed was too big for the stairwell. We had to lift it up via external balconies. But we love it now that it is installed.
All round A1 experience
Personalised and professional in-store service, excellent product, exceptional delivery and assembly in home. Purchased bed for family member then one for us due to experiencing awesome service, thanks to Andrew at Windsor!
Saw what I wanted online, but out of stock in store and no display item to see either. Assistant very helpful with showing me the colour of the item and description in detail. Felt very confident to order and purchase the item in store without actually viewing it. Delivery was as promised, the two young guys who assembled my furniture were very efficient and couldn't be more willing and helpful. A fantastic all round shopping experience. Thank you.
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