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Snooze QLD, Windsor
4.9 from 80 reviews

Reviews

Review distribution

5 star
74
4 star
5
3 star
0
2 star
1
1 star
0

CQB

CQBBrisbane

  • 2 reviews

Great customer service

published

We came in to buy a king single mattress for our daughter and had already decided before we arrived the one we wanted. The staff member who assisted us was friendly and very helpful and suggested another option that would be better suited for our young daughter. And it was cheaper by about $30-40. We liked that not
only was it great customer service but unlike other companies, he wasn trying to upsell but rather help us buy the right bed for our family! t

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
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1 comment
Snooze
Snooze A.Snooze

Hi CQB, thanks for letting us know about your in-store experience. We will be sure to pass this on to the team at Windsor. Regards Snooze.


Happy blokes

Happy blokesSouth East Queensland, QLD

Understood the needs of an unusual family.

published

The three men in our household needed to purchase a bed that could fit us all comfortably, replacing a worn queensize bed. Andrew used the sleep machine to understand our personal preferences then showed us through a range of beds. We spent over 90 minutes testing out 2 of 4 suitable brands. He was very patient with us. We were like the three bears, some were too soft, some too hard. The sale price of a king plus for the price of a single meant we saved heaps. We also bought kingplus sheet sets and a mattress protector. Delivery was only a week later. The only problem was the bed was too big for the stairwell. We had to lift it up via external balconies. But we love it now that it is installed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
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1 comment
Snooze
Snooze A.Snooze

All round A1 experience

published

Personalised and professional in-store service, excellent product, exceptional delivery and assembly in home. Purchased bed for family member then one for us due to experiencing awesome service, thanks to Andrew at Windsor!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Deb, thank you for sharing the details of your recent visit to Snooze Windsor. We're so pleased to hear that you had a wonderful experience with Andrew and the team in-store. We'll be sure to pass on your feedback. Regards, Snooze.

Great Service

published

Saw what I wanted online, but out of stock in store and no display item to see either. Assistant very helpful with showing me the colour of the item and description in detail. Felt very confident to order and purchase the item in store without actually viewing it. Delivery was as promised, the two young guys who assembled my furniture were very efficient and couldn't be more willing and helpful. A fantastic all round shopping experience. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Windsor Qld
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1 comment
Snooze
Snooze A.Snooze

That's great to hear Mrs T. We'll be sure to pass your feedback along to to the team at Windsor. Thanks, Snooze.


Neville R.

Neville R.South East Queensland, QLD

Great service

published

The sales staff at Snooze were great
He listened to what we had to say and then gave us time to make our decision without any pressure
He was able to answer any questions we had. Delivery was exactly as promised and the delivery staff assembled the bed in a fast and efficient way

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWindsor
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1 comment
Snooze
Snooze A.Snooze

That's great to hear, Neville - thanks for leaving a review! We'll be sure to pass your feedback along to the Windsor team. Thanks, Snooze


Five stars. Great service and price. Quick delivery. Couldn't ask for better.

published

Really happy. Sales rep listened to what I wanted, asked about my sleeping style. Then showed me a number of beds and allowed ME to choose, didn't try and push me at all. Excellent! Got a great bed at a great price, delivered in 2 days. Couldn't ask for an easier process. Highly recommend.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationwindsor
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1 comment
Snooze
Snooze A.Snooze

Great service, happy with the product

published

Danny at the Windsor store was super helpful and patient when we arrived close to closing on a weekday. He seemed knowledgable and took the time to ask the right questions, giving us the space to work out what we wanted - which obviously involved laying on a lot of mattresses. We left the store with an itemized quote and when we returned a week later to make our selection, the staff were equally as helpful in completing our sale. The delivery was well organized and quick. Happy with our chosen mattress and bed base.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Great service at Windsor

published

After looking for our perfect bed we had great friendly service and success purchasing our new king size bed at Windsor Snooze. We also had very prompt helpful service in setting up our bed. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Lib, thank you for providing the details of your recent visit to Snooze Windsor. We're pleased that you had a wonderful experience in-store and will be sure to pass this feedback on. We hope you enjoy your new bed. Regards, Snooze.

Fiona24

Fiona24South East Queensland, QLD

  • 2 reviews

Great service!

published

Great service with lots of quality choices to choose from at the Windsor store. The sales person was friendly, knowledgeable and provided great communication through the whole process while arranging quick delivery. Thank you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, Queensland
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Fiona24, thanks for leaving your review and glad you had such a positive experience in Windsor. We'll be sure to pass this along to the team. Regards, Snooze.

The reviewer stated that an incentive was offered for this review

Keeps on giving good service

published

Bought a high end bed from here 15 years ago. Was looking to furnish a guest bedroom...so went back to this store and was not disappointed. Good honest service and value...and my guests have commented on the comfort of the bed.
I was really happy to find very helpful service with a smile.....some things dont change .....thank goodness!
Rita and geoff Kelly

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor qld
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Rita. Thanks for taking the time to leave a review. We're pleased to hear that both of your two experiences, 15 years apart, met your expectations! We'll be sure to pass your kind words along to the Windsor team. Thanks, Snooze


Bec H.

Bec H.South East Queensland, QLD

The staff made it easy

published

The staff were very helpful, organized everything including assembly - will go back when I need to replace my mattress next year - easy to find and view products and easy parking.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Kate M.

Kate M.South East Queensland, QLD

Sealy Majestic Ensemble

published

We got a great deal during the all sizes the price of a single promotion. It’s the best bed ever and the advice provided by Andrew was spot on.

Great service in store and the delivery guys were fast and friendly too

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Thanks for your review, Kate. We're pleased to hear your experience was great and will be sure to pass it along to Andrew and the team. Thanks, Snooze


Sandra

SandraSouth East Queensland, QLD

Purchase of mattress and bed frame

published

No problem at all
I was after a Tempur mattress with bed frame and there was a range to choose from
I knew of the reputation of Tempur and I was not disappointed
It seems easy enough but the deal included the delivery and assembly of the bed

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor Qld 4030
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1 comment
Snooze
Snooze A.Snooze

That's great to hear, Sandra! We'll be sure to pass your feedback along to the Windsor team and let them know how much you're enjoying your new bed. Thanks, Snooze


Fabulous bed

published

I was very well looked after with regards to buying a mattress. I told the assistant exactly what I wanted and did not want to waste any time. Very informative and very professional.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Thank you for providing the details of your recent visit to Snooze Windsor. We're pleased to hear that you were looked after in-store and will be sure to pass on your feedback. Regards, Snooze.

Robin

RobinSouth East Queensland, QLD

  • Verified customer

So far , mattress is very comfortable

published

Store very user friendly, and staff very helpful, and answered all my questions. Other products were explained before I choose the mattress I wanted . Delivery was prompt and and mattress arrived when I was told it would .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationWindsor , Qld
See all answers
1 comment
Snooze
Snooze A.Snooze
Marty

Marty

  • 2 reviews
  • 2 likes

Great service and friendly team

published

We recently bought a new Sealy mattress from snooze at Windsor QLD, the service was great , all the way down to the delivery guys. their product knowledge is first class .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor QLD
See all answers
1 comment
Snooze
Snooze A.Snooze

Ska_ boreen123

Ska_ boreen123

  • 2 reviews
  • 2 likes

Great service

published

The service was extraordinary. So pleased we bought our mattress here! The product is sensational and the salesman was fantastic. Couldn’t have been more helpful. He really helped us make up our mind. Not at all pushy. A really great shopping experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi there, thank you kindly for taking the time to leave your review. We will be sure to pass it onto the team at our Windsor Store. Enjoy your new mattress!

Regards,
Snooze.


KathrynS

KathrynSSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Doreen at Windsor store is great!

published

This is the second time we have purchased through Snooze Windsor & Doreen has been professional, friendly, helpful. Follows up without being pushy. We’re very happy with our purchases.

We shopped around at David Jones, Myer, Freedom etc but came back to Snooze to buy. The right product & service at the right price.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Windsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Thank you for leaving the details of your in-store experience, Kathryn. We're so pleased to hear that you had a wonderful time with Doreen and the team at the store, we'll be sure to pass on your feedback. Regards, Snooze.


Rebecca

RebeccaSouth East Queensland, QLD

Thanks Andrew!

published

Andrew was amazing! Once we were done browsing he listened to our needs and was able to provide recommendations to suit our needs. He was friendly and very helpful. He made our shopping experience great and provided us with confidence to make our decision in what can sometimes be a stressful experience. Delivery was organised and removal of our old mattress. The delivery guys were also great! Thanks team!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Rebecca, thank you for taking the time to leave your review. We are really glad to hear you had a positive experience, and we will pass your feedback onto Andrew and the team at the Windsor store. Regards, Snooze.


Great service

published

We were quickly directed by Andrew to the single mattress choices. He understood we needed a firm one for a day bed. Decision made fast. Delivery options explained and easily resolved. Delivery occurred exactly as arranged.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor qld
See all answers
1 comment
Snooze
Snooze A.Snooze

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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and Mattresses
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