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Snooze QLD, Windsor
4.9 from 96 reviews

Reviews

4.9

96 reviews
5
(89)
4
(5)
3
(0)
2
(1)
1
(1)
  • Product Quality
    4.9 (38)
  • Return Claim MadeYes (0) · No (42)
  • Warranty Claim MadeYes (1) · No (41)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Customer Service
    4.9 (41)
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Great product, customer service and delivery/installation team

published

The customer service at the Windsor store was fantastic and really helpful. The delivery/installation team were amazing and appropriately careful due to the current COVID-19 pandemic. The product (polo bed) is great - really good quality. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, QLD
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1 comment
Snooze
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Frank

FrankSouth East Queensland, QLD

Perfect

published

The products were perfect. Even more impressive was the after purchase support. I had to delay the delivery twice, including once the evening before. They couldn’t have been more accommodating.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, Brisbane
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1 comment
Snooze
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julieak4

julieak4South East Queensland, QLD

Great product, sensational customer service!

published

Wonderfully pleasant experience, thorough knowledge and advice given by Andrew and the team. On time professional delivery service and installation. Can’t beat their good old fashioned customer service from start to finish, well done!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
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1 comment
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Helpful advice and great service

published

We visited the store several times before making our decision and found the staff very knowledgeable and personable. Nothing was too much trouble and the delivery and installation were exceptional.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Snooze
SnoozeSnooze
Jenny

JennySouth East Queensland, QLD

Amazing mattress

published

The assistant approached me immediately and showed me the full range of mattresses while clearly explaining there different features. The one I purchased- the sleepmaster Devon, is amazing. Very happy with the instore help and the product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor Qld
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1 comment
Snooze
SnoozeSnooze

Good service and products

published

I received helpful assistance in store with my mattress purchase and they had the flexibility I needed with my local delivery. This is my second purchase from this store and I’ll happily return again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Snooze
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Stacey K

Stacey K

  • 2 reviews

Amazing Service & Great Range

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, Brisbane
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1 comment
Snooze
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Nic W

Nic WSouth East Queensland, QLD

Amazing service!

published

After finding what I wanted online, I phoned Snooze Windsor and they were able to help me pick the right mattresses etc for my little boy. The whole process was quick and easy and delivery was organized within a few days. I have actually been meaning to phone as the delivery guys were so lovely. They assembled the bed and took away the cartons. They were so sweet and well mannered. Whole experience was great! Will definitely shop with Snooze again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
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1 comment
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Michelle Y.

Michelle Y.South East Queensland, QLD

Great service. Great product.

published

A great experience. The staff were friendly, helpful and knowledgeable.
The sales process was quick and easy.
I am very happy with the delivery and product and would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
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1 comment
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Outstanding customer service

published

I ordered my bed base at 8.30am and it was delivered by 1pm in the same day. Both Andrew and his delivery staff loaded with me during the morning to ensure that the delivery time was suitable. The delivery guys even installed the legs and took away the rubbish.
The best customer service I have experienced in a long time. I will definitely be a repeat customer.
Great job guys!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor QLD
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1 comment
Snooze
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Danielle Sarramegna

Danielle SarramegnaSouth East Queensland, QLD

  • 2 reviews

Disappointed potential customer.

published

Very disappointed. I walked in your store and walked the all showroom without even being acknowledged. Your staff seems to only have time for couples who walked in after me. Bad move guys! Really bad move!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
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2 comments
Snooze
SnoozeSnooze

Dear Snooze. Thank you for your concern. I appreciate that you are willing to address the training in customer service of your employees but I have no intention to return to your Windsor shop.
Regards
Danielle

Rebecca

RebeccaSouth East Queensland, QLD

Love the range and team at Windsor

published

I was pleasantly surprised at how relaxed and friendly the team were at Windsor (I found the manager at Jindalee sexist & arrogant). I am very happy with the overall transaction and love my timber bed frame.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
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1 comment
Snooze
SnoozeSnooze

Happy to recommend

published

Thank you the store staff made the purchase of a new bed easy. The install was completed early in morning so I could still get to work. Very helpful and clean delivery team.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
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LinGro

LinGroSouth East Queensland, QLD

Superb installation

published

The 2 young men who came to install my Rockefeller Madison king size mattress and gas base, while it was a sweltering 34C, were professional beyond my expectations. I would highly recommend Snooze Windsor. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
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1 comment
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Claire

ClaireSouth East Queensland, QLD

Simple,easy, fast

published

Comparing beds is confusing. With the help of the staff at Snooze Windsor I got it done in 15 minutes They checked availability, I had 2 Aussie-made beds within a week. Sooooo comfy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
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1 comment
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Jen

JenSouth East Queensland, QLD

My teen loves me again

published

I finally bought a double bed for my teenage daughter who is so happy to be out of her single bed! Staff were helpful and patient in-store. Delivery was courteous and prompt (actually early!) and the lads even dismantled her old bed for us and set up the new one and removed all rubbish. Thank you snooze!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, Brisbane
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1 comment
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CQB

CQBBrisbane

  • 2 reviews
  • 1 like

Great customer service

published

We came in to buy a king single mattress for our daughter and had already decided before we arrived the one we wanted. The staff member who assisted us was friendly and very helpful and suggested another option that would be better suited for our young daughter. And it was cheaper by about $30-40. We liked that not
only was it great customer service but unlike other companies, he wasn trying to upsell but rather help us buy the right bed for our family! t

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Hi CQB, thanks for letting us know about your in-store experience. We will be sure to pass this on to the team at Windsor. Regards Snooze.

Happy blokes

Happy blokesSouth East Queensland, QLD

Understood the needs of an unusual family.

published

The three men in our household needed to purchase a bed that could fit us all comfortably, replacing a worn queensize bed. Andrew used the sleep machine to understand our personal preferences then showed us through a range of beds. We spent over 90 minutes testing out 2 of 4 suitable brands. He was very patient with us. We were like the three bears, some were too soft, some too hard. The sale price of a king plus for the price of a single meant we saved heaps. We also bought kingplus sheet sets and a mattress protector. Delivery was only a week later. The only problem was the bed was too big for the stairwell. We had to lift it up via external balconies. But we love it now that it is installed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
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1 comment
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SnoozeSnooze

All round A1 experience

published

Personalised and professional in-store service, excellent product, exceptional delivery and assembly in home. Purchased bed for family member then one for us due to experiencing awesome service, thanks to Andrew at Windsor!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Deb, thank you for sharing the details of your recent visit to Snooze Windsor. We're so pleased to hear that you had a wonderful experience with Andrew and the team in-store. We'll be sure to pass on your feedback. Regards, Snooze.

Great Service

published

Saw what I wanted online, but out of stock in store and no display item to see either. Assistant very helpful with showing me the colour of the item and description in detail. Felt very confident to order and purchase the item in store without actually viewing it. Delivery was as promised, the two young guys who assembled my furniture were very efficient and couldn't be more willing and helpful. A fantastic all round shopping experience. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Windsor Qld
See all answers
1 comment
Snooze
SnoozeSnooze

That's great to hear Mrs T. We'll be sure to pass your feedback along to to the team at Windsor. Thanks, Snooze.

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