Great customer service
We came in to buy a king single mattress for our daughter and had already decided before we arrived the one we wanted. The staff member who assisted us was friendly and very helpful and suggested another option that would be better suited for our young daughter. And it was cheaper by about $30-40. We liked that not
only was it great customer service but unlike other companies, he wasn trying to upsell but rather help us buy the right bed for our family! t
Understood the needs of an unusual family.
The three men in our household needed to purchase a bed that could fit us all comfortably, replacing a worn queensize bed. Andrew used the sleep machine to understand our personal preferences then showed us through a range of beds. We spent over 90 minutes testing out 2 of 4 suitable brands. He was very patient with us. We were like the three bears, some were too soft, some too hard. The sale price of a king plus for the price of a single meant we saved heaps. We also bought kingplus sheet sets and a mattress protector. Delivery was only a week later. The only problem was the bed was too big for the stairwell. We had to lift it up via external balconies. But we love it now that it is installed.
All round A1 experience
Personalised and professional in-store service, excellent product, exceptional delivery and assembly in home. Purchased bed for family member then one for us due to experiencing awesome service, thanks to Andrew at Windsor!
Saw what I wanted online, but out of stock in store and no display item to see either. Assistant very helpful with showing me the colour of the item and description in detail. Felt very confident to order and purchase the item in store without actually viewing it. Delivery was as promised, the two young guys who assembled my furniture were very efficient and couldn't be more willing and helpful. A fantastic all round shopping experience. Thank you.
The sales staff at Snooze were great
He listened to what we had to say and then gave us time to make our decision without any pressure
He was able to answer any questions we had. Delivery was exactly as promised and the delivery staff assembled the bed in a fast and efficient way
Five stars. Great service and price. Quick delivery. Couldn't ask for better.
Really happy. Sales rep listened to what I wanted, asked about my sleeping style. Then showed me a number of beds and allowed ME to choose, didn't try and push me at all. Excellent! Got a great bed at a great price, delivered in 2 days. Couldn't ask for an easier process. Highly recommend.
Great service, happy with the product
Danny at the Windsor store was super helpful and patient when we arrived close to closing on a weekday. He seemed knowledgable and took the time to ask the right questions, giving us the space to work out what we wanted - which obviously involved laying on a lot of mattresses. We left the store with an itemized quote and when we returned a week later to make our selection, the staff were equally as helpful in completing our sale. The delivery was well organized and quick. Happy with our chosen mattress and bed base.
Great service at Windsor
After looking for our perfect bed we had great friendly service and success purchasing our new king size bed at Windsor Snooze. We also had very prompt helpful service in setting up our bed. Thank you.
Great service with lots of quality choices to choose from at the Windsor store. The sales person was friendly, knowledgeable and provided great communication through the whole process while arranging quick delivery. Thank you
The reviewer stated that an incentive was offered for this review
Keeps on giving good service
Bought a high end bed from here 15 years ago. Was looking to furnish a guest bedroom...so went back to this store and was not disappointed. Good honest service and value...and my guests have commented on the comfort of the bed.
I was really happy to find very helpful service with a smile.....some things dont change .....thank goodness!
Rita and geoff Kelly
The staff made it easy
The staff were very helpful, organized everything including assembly - will go back when I need to replace my mattress next year - easy to find and view products and easy parking.
Sealy Majestic Ensemble
We got a great deal during the all sizes the price of a single promotion. It’s the best bed ever and the advice provided by Andrew was spot on.
Great service in store and the delivery guys were fast and friendly too
Purchase of mattress and bed frame
No problem at all
I was after a Tempur mattress with bed frame and there was a range to choose from
I knew of the reputation of Tempur and I was not disappointed
It seems easy enough but the deal included the delivery and assembly of the bed
I was very well looked after with regards to buying a mattress. I told the assistant exactly what I wanted and did not want to waste any time. Very informative and very professional.
- Verified customer
So far , mattress is very comfortable
Store very user friendly, and staff very helpful, and answered all my questions. Other products were explained before I choose the mattress I wanted . Delivery was prompt and and mattress arrived when I was told it would .
Great service and friendly team
We recently bought a new Sealy mattress from snooze at Windsor QLD, the service was great , all the way down to the delivery guys. their product knowledge is first class .
The service was extraordinary. So pleased we bought our mattress here! The product is sensational and the salesman was fantastic. Couldn’t have been more helpful. He really helped us make up our mind. Not at all pushy. A really great shopping experience.
Doreen at Windsor store is great!
This is the second time we have purchased through Snooze Windsor & Doreen has been professional, friendly, helpful. Follows up without being pushy. We’re very happy with our purchases.
We shopped around at David Jones, Myer, Freedom etc but came back to Snooze to buy. The right product & service at the right price.
Andrew was amazing! Once we were done browsing he listened to our needs and was able to provide recommendations to suit our needs. He was friendly and very helpful. He made our shopping experience great and provided us with confidence to make our decision in what can sometimes be a stressful experience. Delivery was organised and removal of our old mattress. The delivery guys were also great! Thanks team!
We were quickly directed by Andrew to the single mattress choices. He understood we needed a firm one for a day bed. Decision made fast. Delivery options explained and easily resolved. Delivery occurred exactly as arranged.
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