From June 2019 until August 2019, Snooze is running a monthly draw to win one (valued at $129). Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Sleazy dodgy sales people.
WATCH OUT! Capt Snooze are worse than sleazy used car sales people. My ex made the mistake of paying a deposit and signing for a bed after a home show in Melbourne where they promote a half price sale. Sucked in. At half price they are still way over priced. After splitting with my ex she did not take delivery of the bed and lost the deposit. Even though I had not signed anything, I was subjected to threatening calls, warning me that if I did not pay for the bed they would sue me. I referred them to my solicitor and have not heard anything since. Not smart business. I warn everyone I know now. Interesting that Capt Snooze don't seem to have a facebook page or a google ad. It would be flooded with poor ratings.
Recently due to a flood had to replace all my bedding with so much stress involved I went straight to Snooze at Southwharf to enquire about a previous purchase , the Store Manager was nothing short of amazing. She looked our our records complete with all our purchase information and had the bed out to us the very next week. IT was incredible they showed empathy in our situation and provided us with exceptional Customer Service that I had not experience at any store previously and probably never will again. Their beds are by far the best quality so I would never ever shop anywhere else ! thank you South Wharf Snooze I hope everyone gets a taste from you what true service and quality is
Customer service was great!
Service in the store was amazing, I would reccoment to all my friends and family! Extremely confident knowledge of all the products, why would you shop anywhere else?
I wrote an extremely disappointing review here months ago about the absolute disgusting resolution I had with my clearly defective mattress going by the amount of people who have had the same issue with sinking and dipping of the Maddison regardless of rotating. I had a history and report in prior to ‘apparently’ spilling something down to the spring so them then taking compete advantage of that regardless of prior reporting and issue and forfeiting my 10 year warranty. I made a complaint at this shocking deflection and for face value I got a response by Snooze to email them and so I did and again nothing. No email acknowledgment and again disgusting behaviour of how I have been treated after forking out over $3000 for a bed. Shame on you Snooze.
Made a deposit, items never delivered, refund refused
I made a purchase 12 months ago, with the agreement that I wouldn't be in the country to accept the order for 4 months. I initiated the process again after 5 months, was advised there was a 6 week wait. No response. Called for an update, apparently the last order was never received, new order placed. Once again, 6 weeks later, no response. Called one last time, was promised something was on the way from warehouses already and I would be first to have items delivered. Naturally, nothing.
Went to BedShed, found a perfect substitute. Today, called Snooze again to cancel the entire order - so tired of waiting and not receiving anything, not even a simple phone call. Was told that I would have to forfeit my deposit. 6 months of waiting, $1.2k later, and Snooze never bothered to deliver anything. BedShed on the other hand has already booked me in with a delivery date.
Don't bother with Snooze, they don't seem all that fussed with fulfilling orders, and are quite happy to keep your deposit following a number of their own stuff ups.
Delivery Nightmare!! Driver refuses to ring doorbell and calls me psycho!
We bought a child’s bunk from Snooze in South Wharf Melbourne. The staff in store are lovely and what followed was not their fault but it still reflects very badly on Snooze. It took a long time (about 3 months) to come (that’s OK we understand sometime furniture takes a while). When it eventually arrived the first delivery guys brought it on time and we had paid for installation, however as the front pieces were attached, we were worried to see it wasn’t the colour we had ordered. We rang Snooze immediately, who apologised and explained Snooze had ordered correctly but the manufacturer had sent the wrong bed! So back to waiting. 5 weeks later I rang them to see what was going on and he bed was in, so the second delivery and install was scheduled. On the day of install my husband waited at home all day, expecting them between 10.30am and 2pm. At 12.57pm they called my mobile twice and I missed the call as I was in a noisy place- I returned it at 1.15pm, (times are exact) at which point I was told although they were still at our building they had moved on to another delivery in the building and would not be able to return for a couple of hours at least. When told my husband was at home he whole time waiting for them, they admitted they had not even rung our buzzer and said they ‘didn’t have to’ they ‘have done everything that was legally required’...’complain if you like’. They were so rude and basically the attitude was ‘ Tough’.
My husband tried to call them on the phone, got no answer and actually went down and found them in the foyer of our building. They said they ‘didn’t answer his call because they thought it was (my name)’ and I was a ‘psycho’. He asked them nor to call his wife a psycho and rang me to tell me. I rang the warehouse. They were told by the warehouse manager they should have rung the flat buzzer and to call us and see what could be organised but they never did call
at all, never apologised and drove away with our little boys bed. I have complained to the warehouse manager who has organised a third delivery attempt, but the point needs to be made that although these guys are subcontracted, they do represent Snooze to customers and calling a customer psycho to their husband because of the expectation delivery guys will ring the doorbell leaves both of us feeling very negatively about the purchase.
Extremely Disappointed with Service
We have been purchasing from Snooze for a few years now and we have managed to convert some Ikea-lovers to buy from Snooze. The beds are of good quality and the customer services are usually satisfactory.
Unfortunately, not this time.
We have recently bought two new bed-side tables, a bed frame and a mattress from Snooze in May 2017. We have specifically indicated that we want a King-size bed frame and a Queen-size mattress many times when we were selecting the bed. [Name Removed] (our sale assistant) even asked us why do we need different sized and we said that it is because they are for separate rooms. When the beds are ready, we paid in full immediately.
After 7 weeks, [Name Removed] delivered a Queen-size bed frame and a Queen-size mattress. When I told that that's not what we ordered, he said, "we don't make mistakes like that". My husband came out and said that we have explicitly told him that we wanted the bed frame and the mattress to be the different size, he then recalled and agreed that it was his mistake. He said that he will deliver that bed again when it is ready, that is another 4 weeks.
During our visit to the store, [Name Removed] handed our tax invoice after we have paid our deposit. We did not check the item codes because we believed that [Name Removed] would not make a simple mistake by ordering the wrong bed frame. When the beds were delivered, only then, we checked the invoice and found out that the tax invoice indicates that it is a "QS" bed frame and a "QS" mattress, even-though we have double confirmed verbally at the store that we are ordering two completely different-size items and [Name Removed] knows that.
While waiting for the correct bed frame to arrive, we were sleeping on the floor for 4 weeks. [Name Removed] called back when the King-size bed frame is ready and wanted us to pay an extra $275. When we were negotiating for the price, we were only prepared to pay $3600 including delivery. We were extremely disappointment and felt like we have been cheated. I have written to you (email@example.com) on the 4th September 2017. On the 14th September 2017, I received a phone call from the Regional Manager to "check on the situation". He said he would call me back in the afternoon, I have not received any phone calls since then.
I believe we have given them sufficient time to amend the situation, however, we have not received any apology and we have to pay extra for their mistakes. We are planning to buy a new set of bedroom set for my in-laws in December for their new home, will shop elsewhere.
Staff didn't follow the contact
We ordered a range of kids furnitures (bed frame, mattress, tallboy and bedside table) at South wharf store VIC. The sales and us made the agreement that the delivery fee is $40 and we need to pay the driver directly at delivery day (it is written on the tax invoice). However, the sales phoned my husband today saying that we have to pay $60 more (that is $100) for delivery due to her wrong calculation. We don't have responsibility to fix up her fault. We are so angry and we will completely follow the contract. We will not pay even one more cent to SNOOZE! Otherwise we will find consumer affairs for help. Very bad store. We will never shop Snooze again!
The BEST STAFF & furniture store in Melbourne.
Walking into the store this afternoon I was impressed with the furniture and mattresses. The prices are reasonable, the quality is excellent and the furniture is beautiful. However the staff are incredible. Russell and Rob took time in answering questions, helping in choosing the right mattresses and accessories. Both were professional, friendly and know their products. I definitely recommend to everyone to come here first to buy their bedroom furniture.
Best service, friendly staff and value for money.
When we walked into this store we were greeted by Jacinta and Shannon Who were fantastic
The first impression they set was positive and friendly once we entered the store.
They were quite knowledgeable and offered some great advice.
We don't often send emails providing feedback but felt that these guys went over and above and provided a great experience for us.
Highly recommend to anyone.
Safety is not there concern
We purchased a Charlie bunk that is very dangerous to all kids with the mattress they sold us to suit bed which leaves a huge cap for kids to get the feet court in that could result in serious injury not happy
Fabulous staff and very helpful
We went to Snooze today to buy a new mattress and base. As we live in the inner city but don't drive, I googled local bedding stores and found Snooze at South Wharf. The staff there (Russell) were absolutely fantastic - friendly, engaging and super helpful. We couldn't ask for better service - especially compared to another store at South Wharf where we had a look around as it was just before Snooze. No-one came near us or even acknowledged that we were there. So glad I went to Snooze, very, very happy.
Got a fantastic deal and also got rid of the old mattress and base!
I went in with 1000 dollars to spend (which admittedly isn't much in the mattress game, but is still 1000 dollars) I had chosen the mattress I wanted, as a friendly sales rep had kindly showed us all the mattresses, and given us plenty of info on our choices a week earlier, he was very helpful. The salesperson on this day told me that this weekend I had to pay for shipping because free shipping was only last weekend, she had a quick look on the computer and said sorry nothing I can do, so I went and got a mattress from Bevmarks. I'm really happy with the mattress and Bevmarks were happy with my 1000 dollars and offered to sign me up to their VIP program for free shipping. Thanks for educating me though, the information was invaluable. Store was DFO Southwharfe.
I purchased a bed from [name removed] at snooze south wharf had a good chat with [name removed] and I was assured I was buying a good bed at a good price so my partner and I decided to go ahead with the purchase of the sealy posturepedic king size bed for around $3000.
We received the bed a week later we were very happy even after the rude delivery men telling my girlfriend she should be right to setup the legs on the bed by herself.
That all aside we were still happy with our purchase and very excited until
after only two weeks the bed developed a big unmissable MOUNTAIN! In the middle of the bed .
I rang to speak to [name removed] which he assured me this is normal and a "settling in period".
As I have purchased a few beds for different property's all queen size beds I thought this might be plausible but still thought this was a little odd but ok I trusted [name removed](mistake) .
Another week on the bed got worse with now the hump in the middle and as I can only decribe as dips on both sides of the bed and the hump in the middle .
Rang my buddy [name removed] so he sent out a inspector to check our bed at a cost of $50 to me !(nice one)
Bed is apparently within the allowable tolerances .
After a few emails explaining my situation to my buddy [name removed] he told me it's not his fault that I didn't pick a bed to my comfort level .
The bed is clearly faulty so I have asked for a refund or an exchange but I have been told in no uncertain terms that will not happen
No one is standing by their product so I will be preceding with the matter as far as I can possible go I think 3AW love to help out people in my situation so I may give them a call to see if they can help.
I would stay away from snooze south wharf as I have had to now go back to my old bed because of how bad my back is now .
$3000 wasted to potentially throw out a bed 6-8 months old .
I would love to get a better response from snooze south wharf but I won't hold my breath!!!!
Poor customer service at Snooze South Wharf
My husband and I went to Snooze South Wharf today as we are looking for a new bed suite and mattress. We have only started looking and wanted to go to a couple of shops to compare product and price. We asked to use the bed matching service snd the customer service person said only if we are going to purchase a mattress while in the store and then accused us of wasting their time! I won't waste time purchasing from Snooze!
Bedmatch rip off
Spent a fortune on bedmatch bed, firstly what was delivered is nothing like the bed on the showroom floor, ten times as hard and convex with huge hump in the middle, rang snooze dfo southwharf and was told bed needed to be broken in. Haven't had a decent nights sleep since i bought it, the $200 bed from salvos wa better, and you could feel the springs. Other side of bed should be green/gold but feels like an Asian futon, concrete would be softer.
Delivery was fast
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