Amazing customer service, made to feel welcome as soon as I walked in!!
Had a great experience from Julie, Kathleen and Benny. I went into the store and was after a gas lift bed option with storage and wanted an Aussie timber frame.
I was first approached by Julie when I arrived and she was extremely helpful showing me around the store and other options that weren’t on the floor, which I ended up purchasing in the end! The pieces were custom made here in Melbourne and they are stunning!!
Kathleen took the time to help me find the perfect mattress for my sleeping style and it’s been incredible.
Benny also share...d his experience and knowledge as I navigated through the store. I could have bought a bed & mattress anywhere, but because of the service I was shown and the genuine time I was given, made my decision so much easier. I feel I received great value for money, for high quality items. Have told most people in my network about my experience and even took my family back to see if they could find what they needed. Just received my order and the after sales service is still just as I first encountered; second to none. Would 100% go back to this store.
queen mattress purchase excellent service
Benni who works in store was so helpful, no nonsense ,didn't try and be pushy fantastic customer service. Would highly recommend going to see Benni if youre after a bed
Awful experience with Taylors Lakes store
Awful experience at Taylors lakes store. Very rude and unprofessional. Poor customer service and service delivery is so bad. Waited for my bed for a long time, then had a call from them saying we have received your bed, but the matteress is damaged, so need to send it back and we will get you another one soon, a week after they called me to say the delivery is on Saturday, so I had to organise someone to satay at home for the delivery as I work on Saturdays, then had another phone call from them saying the truck driver had an accident and he is...in hospital, then the day after they said another driver will deliver it on Sunday, after all I have received it, but the base is damaged. I went to the store straight away, I was told we will change it for you , but don't know when and I had to wait 17 minutes to be seen by the girl as she was serving another customer. even the customer in front of me told them they are so rude ! I don't recommend snooze at all and I will never go back there ever again.
Great Customer Service and awesome product!
I was very impressed with the staff and product options available at Snooze Taylor’s Lakes. I was on the search for a QS mattress and storage bed frame.
I never understood the importance of selecting a mattress that would support me and give me the comfort I needed. The sales staff explained this very well and I love my new mattress. I wake up with no aches or pains like I did on my previous one!
The bedframe I selected is just as great. Because storage was such a big concern for me in my small room, the sales person helped me select one which suited and I haven’t compromised on style either.
5 out of 5 stars, would recommend any time!
Very disappointed with the lack of customer service.
Greeting people is just plain simple manners, and if I ask for help, I expect a least some assistance.
I was a very good Snooze customer but
Brilliant service & Fantastic bed
We were very professionally helped in Snooze, and quickly discovered Benni is an expert in his field. We learned how to correctly choose a mattress for the first time in our lives, and how a mattress should be looked after & protected if you suffer from allergies, have had issues with dust mites, bed bugs etc.. We had all our doubts and questions answered. Previously, we'd only bought overseas or from IKEA. In addition, in that process of purchasing both a Madison Empire bed for ourselves and 2 mattresses for our guest room, (to cut a long stor...y short) we happened to find out when it came to pricing, that these guys work with honesty and integrity. I always have a billion things on my to-do list but the service we received was genuinely above and beyond, which is why I am taking the time to write this review. Also, the manager, Julie, went out of her way to help me choose fabric for the bed base / headboard when I brought in pictures from home. I also greatly appreciated her help. We are now extremely comfortable on our new bed, it was an expensive purchase, but quality sleep is an investment and it was well worth it. Our guests are also happy! We now have peace of mind also with a guarantee that previous issues we've had with beds in the household (impressed too with the mattress protection they offer) will simply not reoccur and we are that little bit more wiser about buying beds. This comes to many thanks to Snooze in Taylors Lakes, especially Benni, and as I said, the next time we need a bed we'll be back, and I am happy to recommend your services to others.
Poor advice and experience
My wife and I went to the supposed Subject Matter expert in bedding at Snooze Taylors Lakes. We were after a bed that would suit me and my wife so tried their "MY Side" instore gimick. We were hoping that this would cater for both our needs. We were then directed to and sold a bed which did not differentiate between us and was a firm bed, my wife continually woke up in pain from the bed. She went back to the store to inform them of the problem in an attempt to exchange the Mattress to which she was told you need to let the mattress settle. ...The result when we brought this up as a problem to the sales staff at Snooze was that we could not return the mattress (fine print as directed to Snooze website at bottom of invoice), and that we needed a topper. We purchased a topper at an apparent discount. This still has not resolved the problem, my wife still has pain when trying to sleep in the bed and now has to sleep in another room on an old mattress. We will now need to purchase another mattress, this time from another company as we will not and will discourage anyone from buying from Snooze.
Rubbish after sales service internal brand rubbish
My wife and I Bought a madison waldof from snooze taliors lakes. A large purchace for us as we are a young family with one income and were looking to who we thought were the kings of the industry. Well alarm bells should have gone off after the way they treated a elderly lady complaining of the heat off her matress like she was street trash. Anyway we were unshure weather we should buy the sealy or madison and the sales person swayed us toward the madison. Later finding out that its there internal brand and would make substantial mark up on the...poor product. 8 months on and my wife is sleeping in our kids beds because the matress has sagged so much. When i rang snooze they tried to get me to accept fault by implying i chose the wrong comfort level. After a lengthy conversation they handballed it over to the manufacturer to check for warranty issues. The manufacturer informed me they will test the matress and if there is a fault it will be pulled apart repaired and returned same day, i apprecate the effort but unless its replaced with a new one this would not be possible to achive in one day. Which begs the question do they just drive around with it for a while then return it and hope placebo will have most people thinking its now comfortable? Im shure snooze wont have the guts to answer my questions on this site.
Bed Match System just a gimmick
After spending a considerable amount of time testing out mattresses at numerous stores, the salesperson at Snooze convinced us that the mattress we ultimately purchased from them would be the perfect mattress for us. We used their computerised Bed Match system and believed that there may be some reason to believe it's logic. We were shown a range of three recommended mattresses based on the computer result, and purchased the best and most expensive mattress which was a Madison mattress.
We have owned the mattress for nearly two years and I hav...
avoid like the plague
Absolutely horrible customer service. Lies and Lies about products and delivery dates. Lured us in with attractive prices then added all the extras to build the bed and the frame. Snooze in Taylors Lake is an absolute joke and the store manager [Name Removed] is the worst customer service experience my entire life. Avoid. there are better places to shop where the customer is actually valued and treated with respect.
I bought a king size bedroom suite from the taylors lakes store. Our salesperson was helpful and made us feel good about buying from the store. Once the bed was in my partner went to pick up our new furniture, he was by himself and the storeman at the store would not help him. They just dumped it outside and stood around chatting amongst themselves. I work in a similar environment and I know that the storeman cannot tie down anything for liability reasons but they can surely help! The bed was so heavy and my partner (who obviously had a knee in...jury at the time) was just left there to fend for himself. The storeman wouldn't even hold the bed up so he could tie it to the trailer. When he got home he told me about his ordeal with the store so I rang them up to ask for head offices number. The guy on the phone refused to give it to me and asked why I wanted it. I told him that my partner wasn't very happy with their service and he then proceeded to assure me that my bf was smug and was rude to them. I find it hard to believe as he is quite but regardless anyway. That is not how you treat customers. I would have been fired long ago if that's the way I acted in my workplace and you do not whinge about my bf to me to cover your own bum. What an ourage! beautiful bedroom suite. initial salesperson was lovely. bad after sales service. rude manager.
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