Sofas Direct

One of the worst buying experiences we have ever had. We decided to purchase Australian made couches from Sofas Direct. Initially, they were all over us with service, answering questions etc. Their service stopped just after our purchase. We had to chase them up continually regarding delivery. And we had major issues with the couches once we received them. The couch covering didn't fit at all which was fixed by the manufacturer, but then the cushions would simply slide off the couch when we sat on it. The fabric also pilled badly. Their follow ...

To say we are extremely disappointed is an understatement. We ordered the Sofa early January. Initially the service seem great. We were told 14 weeks as everything was pushed out because of the new "covid normal". Which was fine. But even with the excuse of "lockdown" which was a total of 6 weeks, making maximum 20 weeks till delivery we are still not even close!!! We also were told we could use the sofa as a gift registry for our wedding. MULTIPLE guests had an impossible time getting hold of them or being able to pay money. And we are n...

Unfortunately, we had a terrible experience with Sofas Direct. Rude and dismissive service, a complete lack of communication or accountability and a product that was a real let down. Super disappointed in the whole experience, please take your money to another Australian made manufacture, until they sort out their business.

In my opinion the build quality was very questionable and the customer service was aggressive and dismissive. I will not be recommending Sofas Direct to anyone i know.

I've been meaning to write this review for a while but time got away from me. I purchased my first piece from Sofas Direct (South Melbourne) about 10 years ago - a Balmain double sofabed, and then a few years later I purchased a Watson double sofabed. The quality, look and comfort of these have been outstanding, and they are still like new. Late in 2018 I decided to replace my living room sofas which were falling apart, and I spent hours looking at furniture sites but could not find the look and durability I wanted. I finally went back to Sofas...

Fact 1: Decor looked good and I was thinking of purchasing a product or two.
Fact 2: Walk up to the lady at the counter wanting to ask about a particular design of sofas. To summarise the conversation, instead of saying they don’t manufacture this model, she proceeds to convey the following messages. 1. You can’t afford it. 2. When I said it’s an investment, she proceeded to comment about the look on my husbands face. 3. If we manufactured it here it would cost $6500. My response was yes, that’s how much I spent on my last couch and I walked out of the store.

Great products and “The Sofas” in particular!! As it’s 100% Australia made so it’s of great quality. Super friendly staff, great customer service. All in all good experience with sofas direct.

Really loved the variety and quality that Sofas Direct offers in affordable range. The sales team seems very kind and efficient. In particular i would like to mention about Shaina, who helped me through choosing the range without being a pushover and gave great ideas to set up the interiors for our living room using their wide range. I would highly recommend the Sofas Direct, Fitzroy store to pick up any furnitures.

Had a great experience with sofas direct really good workmanship, style and comfort quality is good 100% Australian made worth the money. Also the sales staff is very helpful and friendly with exceptional after sales service.

A client of mine took delivery of 2 Noosa sofas in December 2016. All good, except the seat cushions continually slipped forward, the seams became unaligned and they were unable to be rotated because the main fabric was not continued on the underside of the cushions. After 6 months of daily pummeling, realigning and working them back into shape, in June 2017, we contacted South Melbourne and sent an email explaining this along with photographic reference of the shabby looking seat cushions. We followed the email with phone calls but [name remo...

Our custom made sofa was purchased through the Armadale store. Whilst the sales process was satisfactory, what happened when the sofa arrived with defective stitching on the zip and rock hard cushions (we had specified that the sofa must be soft from the start), was decidedly UNSATISFACTORY,. Elizabeth , the sales person became dismissive, rude and decidedly unhelpful, and, to this day some 3 weeks later, has not returned phone calls or done anything to solve our problem
In desperation I called Kate at the Hawthorn store who could not have bee...

We recently purchased a sofa from Sofas Direct in South Melbourne which was custom made. When our sofa arrived there was a section of unravelled stitching. When contacted, South Melbourne said they would get in touch with the factory so that it could be fixed. After almost two weeks, the factory had still not been in touch. During that time, we also discovered, on opening up the seat cushions, that the filling inside was not what we had ordered. This error was in part due to the unprofessional handwritten orders/invoices which do not adequ...

Would love to congratulate the staff at sofa direct in Rixhmond . Jessica in particular was exceptional both on the product knowledge the flexibility of product viewing materials and simply made the purchase so profetional . Thank you and keep up the great customer service ...will recomend you to anyone. .. Thanks Helen

We met with Jessica in store, who managed our couch customizations, material choice and delivery with great finesse: the whole process was truly enjoyable!

I had a similar encounter with a man at the Richmond store. My instructions in regard to the delivery of the sofas had not been followed. I pointed this our politely and then was subject to a tirade of abuse, the likes of which I had never encountered in any circumstances, let alone when i was the customer. I would never deal with him again. This occurred a couple of years ago, so he may no longer be there.