Personally I would not recommend Sofas Direct to anyone.
In my opinion the build quality was very questionable and the customer service was aggressive and dismissive. I will not be recommending Sofas Direct to anyone i know.
My Favorite Sofa Store
I've been meaning to write this review for a while but time got away from me. I purchased my first piece from Sofas Direct (South Melbourne) about 10 years ago - a Balmain double sofabed, and then a few years later I purchased a Watson double sofabed. The quality, look and comfort of these have been outstanding, and they are still like new. Late in 2018 I decided to replace my living room sofas which were falling apart, and I spent hours looking at furniture sites but could not find the look and durability I wanted. I finally went back to Sofas...Direct (Hawthorn) and decided to go with a 3 seater and a 2 seater Bendigo sofa - the style and comfort were ideal, coupled with the fact that there were a huge range of upholstery fabrics to choose from. I am delighted with these sofas - they are so comfortable and durable, and they suit my 1930s house. There were no manufacturing flaws and the quoting, sales, and delivery processes were straightforward. I think these sofas will outlast me, to be honest, and I recommend anyone looking to buy a sofa to check out Sofas Direct if you want really solid and comfortable furniture.
Worst customer service
Fact 1: Decor looked good and I was thinking of purchasing a product or two.
Fact 2: Walk up to the lady at the counter wanting to ask about a particular design of sofas. To summarise the conversation, instead of saying they don’t manufacture this model, she proceeds to convey the following messages. 1. You can’t afford it. 2. When I said it’s an investment, she proceeded to comment about the look on my husbands face. 3. If we manufactured it here it would cost $6500. My response was yes, that’s how much I spent on my last couch and I walked out of the store.
Great products and “The Sofas” in particular!! As it’s 100% Australia made so it’s of great quality. Super friendly staff, great customer service. All in all good experience with sofas direct.
Top services and products!
Really loved the variety and quality that Sofas Direct offers in affordable range. The sales team seems very kind and efficient. In particular i would like to mention about Shaina, who helped me through choosing the range without being a pushover and gave great ideas to set up the interiors for our living room using their wide range. I would highly recommend the Sofas Direct, Fitzroy store to pick up any furnitures.
Had a great experience with sofas direct really good workmanship, style and comfort quality is good 100% Australian made worth the money. Also the sales staff is very helpful and friendly with exceptional after sales service.
- Sofas Direct
- Verified customer
Workmanship sub-standard and no after sales service
A client of mine took delivery of 2 Noosa sofas in December 2016. All good, except the seat cushions continually slipped forward, the seams became unaligned and they were unable to be rotated because the main fabric was not continued on the underside of the cushions. After 6 months of daily pummeling, realigning and working them back into shape, in June 2017, we contacted South Melbourne and sent an email explaining this along with photographic reference of the shabby looking seat cushions. We followed the email with phone calls but [name remo...ved] never followed up with a response or contact with the factory about it a she initially said she would. So, we had another upholsterer remake 6 seat cushions recently, which are perfect as the original Sofas Direct cushions should have been. I returned all six shabby cushions to South Melbourne and received a very arrogant email and insincere apology from [name removed] who said she owned the business, pointing out that many people had bought the same sofas with no complaint. And proceeded to instruct us on how to rotate the cushions and pummel them back into shape. 0 out of 10 [name removed]. As the business owner, your attitude and people skills are appalling. After sales service is non existent. Waste of time and money. Don't go there.
Sofa and chair lovely, VERY POOR AFTER SALES EXPERIENCE
Our custom made sofa was purchased through the Armadale store. Whilst the sales process was satisfactory, what happened when the sofa arrived with defective stitching on the zip and rock hard cushions (we had specified that the sofa must be soft from the start), was decidedly UNSATISFACTORY,. Elizabeth , the sales person became dismissive, rude and decidedly unhelpful, and, to this day some 3 weeks later, has not returned phone calls or done anything to solve our problem
In desperation I called Kate at the Hawthorn store who could not have bee...
Workmanship not up to standard
We recently purchased a sofa from Sofas Direct in South Melbourne which was custom made. When our sofa arrived there was a section of unravelled stitching. When contacted, South Melbourne said they would get in touch with the factory so that it could be fixed. After almost two weeks, the factory had still not been in touch. During that time, we also discovered, on opening up the seat cushions, that the filling inside was not what we had ordered. This error was in part due to the unprofessional handwritten orders/invoices which do not adequ...ately detail the specifications of the furniture to be made. Furthermore, the foam inside the seat cushions had been patched and glued together in order to meet the required length. The stitching was shoddy and the material was not overlocked for strength and to stop potential fraying. There had clearly been little if any quality control during the making of the sofa and certainly none before the finished product left the factory. Given that the sofa cost in excess of $4000, the standard of workmanship was unacceptable. We expressed our concerns to staff at South Melbourne and also to the owner of Sofas Direct. After almost 4 weeks and a sharp email threatening social media and consumer affairs action, our sofa cushions were eventually remade as originally requested. However, our other concerns regarding the quality of workmanship were not addressed.
Perfect costumer service and product
Would love to congratulate the staff at sofa direct in Rixhmond . Jessica in particular was exceptional both on the product knowledge the flexibility of product viewing materials and simply made the purchase so profetional . Thank you and keep up the great customer service ...will recomend you to anyone. .. Thanks Helen
- Sofas Direct
- Verified customer
Great couch and excellent customer service
We met with Jessica in store, who managed our couch customizations, material choice and delivery with great finesse: the whole process was truly enjoyable!
Similar experience at Richmond Store
I had a similar encounter with a man at the Richmond store. My instructions in regard to the delivery of the sofas had not been followed. I pointed this our politely and then was subject to a tirade of abuse, the likes of which I had never encountered in any circumstances, let alone when i was the customer. I would never deal with him again. This occurred a couple of years ago, so he may no longer be there.
Best retail experience
I couldn't speak any higher of my experience buying a Sofa Rug and cushions from Sth Melbournd store. Carol couldn't of been anymore helpful and such a beautiful person. Thankyou so much. Vicki
Fantastic experience - highly recommend them!
I recently purchased a sofa from Jessica at Sofas Direct Richmond. The whole experience was an absolute pleasure! Nothing was an issue for them - I had to move delivery back a number of times due to delayed settlement of my new place and Jessica happily accommodated this.
Amazing customer service - I would highly recommend them!
Best Shopping Experience
What's to love about Sofas Direct, Richmond? Easy answer; everything. I recently purchased a Bendigo Sofa, Ottoman and queen size Chloe Sofa Bed. Jessica and the staff at Richmond were great, knowledgeable of their product, supportive and helpful. The whole process ran like clockwork and most importantly what they said would happen actually happened. I was notified promptly when my sofas were ready and delivery was arranged, so the whole process was a positive one. Now I have beautiful, well constructed sofas covered in the fabric of my choosing. I would highly recommend Sofas Direct before looking anywhere else.
New sofa's, Jessica gave us excellent customer service.
We recently purchased 2, 2 seater Sofas from the Richmond store. When looking at all the designs, we chose the "Sutton" style, upholstered in a lovely grey fabric. Jessica was most helpful and courteous
in helping make our decision in buying these sofa's, especially the choice re the fabric.
We were delighted when Jessica called to say they were ready earlier than the date we were told. They both look great in our newly painted "Fuschia Pink" room, sitting on a deep navy carpet.
Will be going back to Sofa's Direct, Richmond to get Ottoman's in the New Year.
My Purchasing Experience at: "Sofas Direct Richmond"
Recently purchased a 2 seater sofa, chair and coffee tables from Sofas Direct Richmond. Found the staff courteous, friendly and very professional-they understand fabrics and the materials they work with; and have a great knowledge of Interior Design which was really helpful in my case. Delivery went smoothly and they kept me informed of the arrival time- date and time of the delivery.
Thank you the staff of Sofas Direct for your professional advice-appreciated---ra
Supporting local - well worth it!
We purchased a 2 and 3 seater sofa (Venice), and couldn't be happier. The service we received was great. The sofa was delivered on time and has been manufactured very well. We got our sofas in the velvet material and it is just lush! Really nice to know that we supported local manufacturers. Sofa's Direct have some great products, and are worth taking a closer look at.
Exceptional customer service
We recently bought the Profile Sofa (1x2.5 seater and 1x2 seater). The product is made in Melbourne as I wanted to support local manufacturing. At the time of the order, Jessica advised delivery date. The sofa arrived exactly on that day. The commitment to customer service is outstanding. The product is extremely comfortably and made to our specifications. It was the same sofa we bought 12 years ago, and $200 cheaper. Go figure that one!
Amazing customer service , great quality
Purschaded custome made ottoman and 6 seater sofa , amazing quality and time frames exceeded all expectations. Jessica was absolutely amazing during the process
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|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining, Living and Sofas||Dining, Living and Sofas|
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