1 photo
Sofas Direct
3.7 from 41 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Sofas Direct? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

3.7
41 reviews
  • Product Quality
    3.1 (7)
  • Return Claim MadeYes (0) · No (6)
  • Warranty Claim MadeYes (0) · No (6)
  • Product Appearance As advertised (1) · Not as advertised (3)
  • Customer Service
    2.8 (8)
Previous
Next

Woeful Service and Accountability

published
Product Quality
Customer Service
Vivianne W.
Vivianne W.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Beyond disappointed

published
Incentivised Review No

Other Furniture Shops

 
 

0.0
(1,234)
Local99
Local99Greater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

How not to run a business - dismissive service and poor quality product

published

Unfortunately, we had a terrible experience with Sofas Direct. Rude and dismissive service, a complete lack of communication or accountability and a product that was a real let down. Super disappointed in the whole experience, please take your money to another Australian made manufacture, until they sort out their business.

Product Quality
Customer Service
Furniture Shops

Find out how Sofas Direct compares to other Furniture Shops

Know better, choose better.

Compare all

Personally I would not recommend Sofas Direct to anyone.

published

In my opinion the build quality was very questionable and the customer service was aggressive and dismissive. I will not be recommending Sofas Direct to anyone i know.

Product Quality
Customer Service
Incentivised Review No
Deborah Thomas
Deborah ThomasGreater Melbourne (Inner), VIC
  • 3 reviews

My Favorite Sofa Store

published
Product Quality
Customer Service
BeNiceToYourCustomer
BeNiceToYourCustomerGreater Melbourne (Metropolitan), VIC

Worst customer service

published

Fact 1: Decor looked good and I was thinking of purchasing a product or two.
Fact 2: Walk up to the lady at the counter wanting to ask about a particular design of sofas. To summarise the conversation, instead of saying they don’t manufacture this model, she proceeds to convey the following messages. 1. You can’t afford it. 2. When I said it’s an investment, she proceeded to comment about the look on my husbands face. 3. If we manufactured it here it would cost $6500. My response was yes, that’s how much I spent on my last couch and I walked out of the store.

Customer Service
Incentivised Review No
Hemika Chawla
Hemika ChawlaGreater Melbourne (Metropolitan), VIC

Great Sofas

published

Great products and “The Sofas” in particular!! As it’s 100% Australia made so it’s of great quality. Super friendly staff, great customer service. All in all good experience with sofas direct.

Product Quality
Customer Service
Mansi Agrawal
Mansi AgrawalGreater Melbourne (Inner), VIC

Top services and products!

published

Really loved the variety and quality that Sofas Direct offers in affordable range. The sales team seems very kind and efficient. In particular i would like to mention about Shaina, who helped me through choosing the range without being a pushover and gave great ideas to set up the interiors for our living room using their wide range. I would highly recommend the Sofas Direct, Fitzroy store to pick up any furnitures.

Product Quality
Customer Service

Other Furniture Shops

 
 

0.0
(1,234)

Great sofas

published

Had a great experience with sofas direct really good workmanship, style and comfort quality is good 100% Australian made worth the money. Also the sales staff is very helpful and friendly with exceptional after sales service.

Product Quality
Customer Service
Furniture Shops

Find out how Sofas Direct compares to other Furniture Shops

Know better, choose better.

Compare all
Esskamo
EsskamoSouthwest, VIC
  • 3 reviews
  • 1 like

Workmanship sub-standard and no after sales service

published
Sue
SueMelbourne

Sofa and chair lovely, VERY POOR AFTER SALES EXPERIENCE

published
Vswaine
Vswaine
  • 2 reviews
  • 2 likes

Workmanship not up to standard

published

Perfect costumer service and product

published

Would love to congratulate the staff at sofa direct in Rixhmond . Jessica in particular was exceptional both on the product knowledge the flexibility of product viewing materials and simply made the purchase so profetional . Thank you and keep up the great customer service ...will recomend you to anyone. .. Thanks Helen

Craig
CraigMelbourne
  • 2 reviews

Great couch and excellent customer service

published

We met with Jessica in store, who managed our couch customizations, material choice and delivery with great finesse: the whole process was truly enjoyable!

Other Furniture Shops

 
 

0.0
(1,234)

Similar experience at Richmond Store

published

I had a similar encounter with a man at the Richmond store. My instructions in regard to the delivery of the sofas had not been followed. I pointed this our politely and then was subject to a tirade of abuse, the likes of which I had never encountered in any circumstances, let alone when i was the customer. I would never deal with him again. This occurred a couple of years ago, so he may no longer be there.

Furniture Shops

Find out how Sofas Direct compares to other Furniture Shops

Know better, choose better.

Compare all
Read more reviews - page 2

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members

Sofas Direct

Details

Compare both Sofas Direct
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Living and SofasDining, Living and Sofas
Compare both Sofas Direct
Visit official website

Other Furniture Shops

Previous
Next
See all Furniture Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.