Sofas2Go

Very disappointed – We bought a set of leather couch, very disappointed after 2.5 years , leather falls apart , trying to contact the store we bought nobody is answering, also try to call the head office aging no answer. Can anybody please tell me what should I do? Thanks Faye

Garbage products – Fake (bonded) leather starts flaking after 2 years and falls apart after 3. Rubbish product dont waste your money. Ended up giving it away just to get rid of it.

Poor quality – Not even 5 years, leather falls in part, everywhere on the floor. Poor quality. Very disappointed about this brand. Poor customer service. No warranty.

Customer service – I purchased a sofa from Fyshwick store. I came without the intention of buying, was intending to look but finished up purchasing a leather 2 seater which was very attractive. Customer service was very excellent. Having reflected on the purchase later I needed to cancel my purchase due to inability to fit in small space. While this was… Read more

disappointing for the salesman the process of cancelling payment was appreciated. I would go back and recommend customer service. Many thanks. MC

Excellent Company & Customer service – I bought a sofa that I have loved having early last year. A fault in the product occurred. I called Service member Chelsea who was amazing in how she dealt with the situation. So refreshing! Sofa's to go have a wonderful system in place for these issues, and good business values obviously underpin this company. Thank you Chelsea

Campbelltown sofas2go were fantastic – Finally found a great deal and fantastic service for a lounge we had been searching for. The salesman, Raj was very nice and helpful but not over the top and in your face. He was competent and very polite. I didn't get the other sales mans name but he offered us a cup of tea, which was the best and he was also very friendly. Top salesman, thank you for your professionalism and the tea.

Non existent service levels – 4 hour delivery window of 2-6pm, hadn’t arrived by 6pm, no calls from them, 2 calls from me later and they are still 45 minutes away.

Strong chemical smell from leather lounge – The leather lounge was purchased more than 18 months ago and still emits a strong chemical smell. We cannot be in the room without windows being wide open. Purchase was made in store. What is it?

Extremely Unhappy – Very disappointing. Delivery took for ever amd was not on time. Had to reschedule twice. They just didnt care and were very rude and un accommodating. Will never go back

Terribly horrifying experience – No communication from store once they took my money i waited 3.5 months and no couch. It came in the wrong colour delivery was a nightmare they delivered at 9pm outside of business hours terrible ordeal August 6th 2018 Update: Horrible I bought all of the furnishing in my home to match the aqua couch i had purchased. After 3.5 months the… Read more

couch came in the wrong colour and i was told i could not get it in the aqua!!!! Who will compensate me for the $400 painting which I bought specifically to match. No one.

Not in Stock – Purchased a 3 seater couch and advised it was in stock and able ti be delivered after we fully paid which we did. Low and behold now advised it will be 6 weeks as it is still on the ship! Dodgy customer service

Very disappointed! – I purchased a lounge in-store in Nov 2015 from Sofas 2 Go Campbelltown (owned by Nick Scali). Within a month I noticed the foam in one of the cushions had flattened considerably (at least 6cm) which totally surprised me given the short time frame we had been using it and the fact that my partner and I work full time therefore the lounge doesn't… Read more

get much use. At the time I took photos and visited the store where a service call was booked however I was told it would be normal wear and tear which of course is ridiculous.

A service technician visited my home and added more foam to the cushion which improved it somewhat but there was still a noticeable difference between this cushion and others. Around a month later the foam was once again even further flattened and a button had become loose and had fallen off the same cushion.

Once again I visited the store with photos booked another service call and was told it was wear and tear.

A service technician visited my home once again and added further foam and reconnected the button.

The cushion once again went back to being flattened but I didn't pursue any further as I work full time and my partner and I couldn't have any further time off work and felt we were getting nowhere anyway.

I'm unable to move the cushions to share the wear as its connected to the lounge which in hindsight was poor design.

I'm still unhappy with the lounge which is becoming worse and therefore wanted to share this as I feel the matter was dealt with quite poorly at the time and just dismissed as a minor complaint.

I consider this particular product to be substandard in quality given the limited use it has and how quickly it became unsatisfactory, my previous lounge was used by my family of 2 children, 3 step children and lasted 15 years and was in far better condition when I sold it to buy the new lounge from Sofas 2 Go.

I would never buy another lounge from this company as a result or in fact any other product.

Not so happy with lounge – I've purchased a Sofas to go Lounge. I have needed 3 services since purchase for squeaking. Possibly need a fourth. will update after additional service

Bad Communication, delaying refund for no reason – This is the worst business I have never deal with in Australia. We ordered a sofa at their springvale home maker centre. When placing the order the sales man asked us to pay the full amount to place the order, it sounds strange at the time cause normally people will take a percentage of deposit. Later that day, we went home and noticed the sofa we… Read more

ordered can not fit in our room, so we have decided to cancel this order, and we are aware and happy to pay for the cancellation fee. We let their staff know on the next day, and they also agreed to process the cancellation and wrote us an email to say the refund will landed in our bank account within 5-7 days. now, its been 10 days, nothing has been refunded. Reply to the email they sent to us, didn't get any reply, called them, and they said it's been processed, and without given us any evidence (e.g. refund receipt, remittance etc.), and keep saying it should be their on the next day. Till now, nothing happened, no email from them, no confirmation.

I am really sick and tired with this. This Sofas2Go is the child company of the Nickscali, and I will never buy anything from these companies again!

Damaged not once but twice – To be honest the store service was ok but the sofa delivered was damaged. Then I had to take a day off for a technician to come, wait for the report, replacement approval and take another day off for the second delivery. As my mum was kindly there for the initial delivery all texts and phone calls were being made to her even after being told… Read more

numerous times I was the contact person. The second sofa is in a worse condition with more extensive damage to the foam, like heavy objects have been resting on it, permanently denting the foam. I'm not spending another 5 weeks on that merry go round, waiting for it to be sorted.

Service Ok ... Product is Poor – I bought the Jervis about almost 3 years ago. Service in store was friendly enough and i managed to get the 3 seater and the otterman on sale which was a bonus. However upon delivery the delivery men attach the legs on the sofa on the spot. The chair legs did not sit flush on the floor. They took back and replaced and the replacement was slightly… Read more

better but still not 100%. Then within month the ottoman started to stain.. why we never put our feet on it. Then i was moving the sofa and the wood used sounds absolutely CHEAP it cracked. Just a bump on the sofa and you hear a crunch. 3 years old and the sofa looks like it's 10 years old the stain that comes through. I clean this couch with an upholsterer cleaner it shouldn't get that dirty seeing i have no kids, no pets????

Worst customer service – I placed an order late in the afternoon on a Sunday. I called back to the shop on Wednesday morning to cancel the order thinking I'm within the 3 days cooling off period but the manager at Fyhswick store says otherwise. He believes its 4 days from the day of order. Surely his warehouse guys weren't at work until 5pm on Sunday initialising my order.

Avoid Moore Park Sofas to Go at all costs – Just had the worst customer service at Moore Park Sofas To Go. Thought I would look on here to see other's experience and there seems a common theme - that particular store. Anyway the version of my gripe is that I bought a lounge with foot stall in early December. Lounge was delivered but the delivery guys turned up without the correct tools.… Read more

Unbelievable. Eventually it got put together. The foot stall was out of stock, ok had to wait till late January, no big deal. Eventually it arrived at their warehouse in Lidcome in February...but stuff up after stuff up between the manager of Moore Park store and their warehouse made the wait, at best,until March 3...as the latest excuse was that the warehouse could not allow any stock - that I paid for LAST YEAR - to leave as they are having a stock take this week. Three attempts at getting the damn thing available for pick up. With the manager not bothering on ANY OCCASION to let me know that the unit was not ready, after simply saying come in on a particular day and pick it up...when it is not there. It is not hard to make a phone call to let me know not to come in as arranged. And when I called Moore Park, the manager simply did not return my calls. Went in and demanded a refund. Which will apparently take up to a week. Will add a post script to this review if it does not happen on time.

Worst company and terrible product – One month after warranty, sofa material all peels and blisters. Service guy that attended my place said faulty sofa material. But the office said not our problem it's yours. Do not buy from them, it's a waste of anyone's money.

Worst! – Very rude customer service at Moore Park and unprofessional service. After experiencing a very rude customer service I decided to buy 2 very specific furniture that I needed, I was told that they are in stock and promised delivery on 12/2/2016. I rang the dispatch team on 11/2/2016 to confirm the delivery and found out that the delivery has not… Read more

been submitted and in fact one of the item was not in stock.

Rang the Moore Park shop, spoke to the guy who attended me to find out what's going on and he just said he doesn't know what's going on and cannot say anything about the issues with my delivery. He then asked me to ring back tomorrow because the manager was not in.

On the day when I made the payment, I asked this guy for the manager cause I wanted to complain about the crappy customer service he had delivered but he said that he was the manager.

Completely unprofessional and incompetent. Just don't go to that store unless you have to! No wonder there are a lot of complaints about them and I believe there are many more to come.

Stay away from them, – We were buying a few furnitures from them. Just before paying, I tried to bargain and said that Im not too happy with the current prices and was wondering if they could do a better price. And they start blaberring saying that it is the best price and that he never lied, they called him the truth master and all the bullcraps. I told him to give us… Read more

a minute to discuss the price and he suddenly started acting very aggresive saying you guys are the worst, never had a customer like this and you can just walk off if you dont want to buy cause you're wasting my time. I've never had a worse customer service experience. Absolute rubbish salesman and apparently he's the boss too. You should avoid buying stuff from this shop. I've never written a complaint review before but you should stay away from this shop! They force you to buy their stuff and treat you like craps if you change your mind.

Cooper B0807 chaise - crappy sofa – Just when warranty was over (two years) leather started to peel, and was not in one place on almost all seven seats. Paid above the market price considering Nick Scali brand, but has let me down, will never buy one.

Great service and excellent products – I've purchased two sofas from Sofas2Go in the last couple of years. Both times the service in the store was excellent - they listened to what I was looking for and helped guide me in terms of what I needed - such as fabric choices and sizes, etc. At no point did I feel pressured by the sales guys and each time I've been really happy with my… Read more

purchases. One lounge is a sofa bed for the spare room and it got a lot of use over the holiday season and everyone has said how comfortable it is. I would definitely buy from Sofas2Go again.

customer service Susan – I had the best customer service I have ever experienced at sofas to go Campbelltown.Steven and Fiona are the most helpful pleasant people,their friendly manner and service is beyond compare .Check out the luxury of the belle ....

Sofas to Go NOT – Hi ordered a lounge from Sofas to go, part of Nick Scali. Initially the staff were most unhelpful and struggled to serve at the Campbelltown Store. Had to approach them as they loitered around their desk at the back. They then looked vague and could not bother to assist. Ordered a lounge and set the delivery date two and half months ago. To be… Read more

told a couple of days ago that they could not deliver due to a stock take being done. Something that you would have thought would have been known months ago or notified well in advance. They then claimed that I would not collect the lounge myself from their warehouse until the following week. Started smelling a rat and decided after looking at all the reviews here that it was safer to cancel the order and look elsewhere.

Here is hoping that my refund is processed promptly or the fun will begin with legal action against them.

Customer service – Went in to campbelltown sofas2go during the weekend and service is absolutely awesome. Got served by Steven he is just beyond words can describe great personality, smells wonderful. Talk about customer service experience, he's the perfect person and the lounge my mum bought of him is just beautiful. Thanks Steven from sofas2go.

Rude and no delivery – Went into shop and saw a couch I wanted in Moore park. Was told it would be 4 weeks wait, which I could deal with. 1 day before delivery was told it would be another 4 weeks by TEXT!! Rang the shop and was given no apology and that the refund I wanted would take over a week. They simply don't care about customer. Do not shop here.

Crappy service! Crappy lounges! – We bought the astral bonded leather a little over 2 years ago, and in the last few months it has started ripping on the chaise part! It now looks like it's about 10years old. We rang to see what they could do about replacing the leather on this part as the rest was fine, and basically got shoved off as we were 3 months past the 2year warranty!… Read more

Funny they only give you a 2year warranty on a lounge that clearly wasn't going to last more than 2years!!! Will never buy a lounge from them again!

They lost a customer – I made an impulse buy one weekend when I was looking to fill a space in the house. It wasn't a big purchase and the initial sale seemed easy enough. I paid a deposit and was told the next shipment was arriving in few weeks time. I called a few times to try and get a delivery update but never managed to get through. Eventually I spoke with the Nick… Read more

Scali receptionist who gave me the direct store number. When the item was delivered I realised straight after the delivery guys dropped it off, there was a fault in the stitching. I called the next day to report the fault and the only option I was given was that a repairman would come and repair it and his next available appointment was the following week. Within that time I was asked to change the repair date because the technician wasn't available and when he eventually came he took one look at it and said he couldn't repair it onsite and he needed to take it back to the warehouse to do the job. My furniture was returned almost 2 weeks later. There was never any acknowledgement or real apology that I had been sold a faulty item. It was as if I had created the fault myself or I had requested something old to be fixed. Considering the number of half-days I had to take off work for deliveries and pick-ups, the item cost just as much as something from Freedom. I don't mind budget brands when their systems, processes and customer service work and in the case of Sofas 2 Go, you get less than what you pay for. Not worth the hassle and I won't buy from them again....or Nick Scali.

Rude sales executive at Moore park – We bought sofas that turned out defective. Sofas to go refused to refund the money even though the sofas were in warranty. We got a credit note and were asked to buy replacement sofas which we did but now they have delayed the delivery of sofas three times already and the staff was extremely rude. We were promised a refund the second time the… Read more

delivery was delaywd and now the staff has turned back on their words ans was extremely rude when questioned on the false promise given earlier. we have been without sofas for over two months and there was no apology given instead the staff refused to help in anyway. I would never go back to sofas to go and will make sure all my family and friends are made aware of this pathetic quality sofas and terrible customer service.

hard to deal with – tried to buy a sofa on line and was directed to ring the store for the transaction . It was to hard to pay the deposit as they don't take credit card over the phone and asked to pay by bpay but that information was incorrect and told me to make an internet payment but told me the reference number I get will not be the same and I need to substitute… Read more

it for another number making the whole transaction too hard for me. sofas2go are 10 years behind in the way they do transactions.

Faulty Sofas – Purchased a couch from the ACT store earlier this year. Service was great! Installation was great! But not even 3 months in and we have threads coming loose everywhere. Even when cut more keep appearing. A company that is linked to a well known brand (Nick Scali) you would assume quality product.

Stay away from Sofa2go!!! – Bought a sofa and was delivered faulty. They sent a technician to fix. Although there is some improvement, it's still not completely fixed and they said that's all they could do and refused to take any further action.

Looooong delays with no end in sight – I wish I had read the reviews on this site before buying from this store. I have waited the "promised" delivery time but no sign of my chair. Rang to be told that the date has been pushed back but no guarantee when it will arrive. No one seems to know where the order is at or gives a toss when it will arrive. On the same day I purchased… Read more

furniture from 3 other stores who all met the agreed delivery dates.

DO NOT PURCHASE FROM THIS STORE - LOTS OF PROMISES BUT NO ACTION

No problems – After reading bad reviews I was almost going to cancel but I had no problems...great couch. Worked out a payment plan....awesome