Reviewer Photos & Videos
I am loving this
I had a pimples on my forehead especially after using this formula pimples are disappearing. It took more weeks as said 8-10 week but it works really. I am loving this product and want to continue further.
Absolutely rubbish service & product does not even come out of container
This company is very unprofessional not only was it 3 weeks late arriving when it did I couldn’t get the cream out of the canister as the pump was broken - so unable to use it. Have asked for a refund and will never use them again
Change in bottle size,but still same price
They have made the bottle smaller and charging people the same price. They say people are saying they are not using it all over the 2 months, so they are making the bottle smaller. I use every night on my face and neck and use it all by the 2 months. I'm disgusted that this could be a money grabbing stunt. Your company is saving money on making the formula smaller, but still charging customers the same amount don't you think the savings should be passed onto your customers?? Win win for you and not the customers. Not happy about this.
Amazing product and service
So convenient to have an online doctor consult, and then the formula sent directly to you based on your individual skin concerns. The bottles are a great size and always plenty left over by the time the next one arrives.
They always respond quickly too!
Started off great but then they changed
I’ve been on this product for some months.
I have found the product effective but not brilliant. No additional checkins but lots of helpful emails.
Two days ago they announced they were changing the product size from 30ml to 24ml which means people that are up to the full 30ml dose will need to spend another $88 per second month to ensure continuity of use.
No previous correspondence nor contribution on this matter prior to the announcement.
No backing down or taking on board feedback.
I’ve switched to another cheaper company and am happy
Great anti-ageing product
I don't suffer from acne or major skin issues, but I was wanting a product that could help with general ageing concerns (texture, uneven tone, wrinkles etc). I have been using Software every second night and couldn't be happier with the results. My skin feels soft, and I have less pigmentation and random breakouts. Looking forward to seeing even further results with extended use. It's great to have a company like this in Australia!
Best skincare solution
Try their products, you will visibly see very good results within weeks, don’t be fooled by few salty peoples reviews.
Great product, terrible company
After having used a similar product from an overseas company I was so pleased to find and Australian company offering online prescription skincare service and had really high hopes. Since using the prescription I have been happy with the products themselves.
However, the issue is with the company’s misleading website and pricing. The website clearly states that you are paying for a 2 month subscription. The drs instructions clearly state that you should be working up to using your prescription on a daily basis.
My first prescription I recei...ved from this company only had 7 weeks before the expiry date by the time i received the product. Clearly the two months that I had paid for. When I contacted them they assured me that they were making changes to prevent this kind of thing happening. My second prescription is now due. Yesterday the company communicated that they are reducing the prescription size by 20% without a change in price. They assured everyone that it was still a 2 month prescription: however when questioned further they finally admitted that if you use their product daily, as per their instructions, it will not last 2 months (it will last 6 weeks only) So effectively a 25% shortfall compared to what we are told that we are paying for. The company are still advertising their product as being a 2 month subscription. Customers need to be aware that they are not getting what they think and the actual service costs significantly more.
False advertising. Decrease amount of cream but charge you the same. Disappointing - cost saving measure they are not honest about
They get you in ..
After signing up at a specified price and for a specified volume of product the amount of product was reduced by 20% with no price reduction. Additionally the amount of retinol (active ingredient) is significantly lower than researched efficacy suggests, but i thought the convenience of delivery outweighed this. Other active ingredients are available much cheaper in many locations. This company may be ok if you are just starting out but I would suggest looking elsewhere for a more ethical company.
I'm feeling ripped off!
Bad customer service and business tactics.
Quality of product is great but given there are now a few companies out there offering the same product, customer service is key. Initially when enquiring about joining, they weren't exactly forthcoming with responses, that's okay though, we're all busy. However, after two months of using the product quite happily, Software announces a 20% drop in quantity of product and no drop in price - this was based on "consumer feedback" concerned about wasted product at the end of the two-month cycle, of course you can continue using the product after ...this date or simply add it to back of hands/neck/décolletage, or whatever so hardly a waste! This was announced barely 24 hours ago and judging by the almost 1,000 mostly disgruntled responses on their Facebook page announcement most users are feeling pretty miffed to say the least. I've cancelled my subscription along with several other unhappy members.
So far I’m impressed
I’m on my 3rd week and I’m happy so far, I had very little skin peeling, but put that down to using chemical exfoliating toners. Looking forward to seeing results over the next few weeks.
Fantastic product and Service! Maybe need to advertise more as I just happened upon your site. Told my daughters who were very excited. Have only seen one ad but can’t remember where??
I'm in week 3 and i can see some little results like fading scars brighter skin very happy!
Thank you :)
Simple skincare, finally!
I was so excited to start my Software journey! I have bad acne scare and ongoing skincare issues. After 3 weeks, my skin is so clear. I can't wait to see how it keeps going!
Questions & Answers
i have melasma pigment dry and few fine lines so what should i buy plz help me , i been to dr they gave me some creams but not improvement and i had jassner peeling but stil i have same issue. some times i m depressed.
I've been getting peeling and red skin and my cheeks just hurt. I've been putting moisturiser on before and after my software creams but it hasn't made too much of a difference. Is there anything else I can do?
I would suggest to give your skin a rest from the Software prescription for a few days until it settles. But still moisturise heaps to help with the healing.
I would do as Wendy said. I felt a bit sensitive around my nose/mouth a few days ago, too.
So I used my software prescription only on my cheeks.
What comes with the basic consult for software? Just wondering it is just one product or a range of products like cleanser, moisturiser and active serums?
The basic consult gets you a customised prescription solution for your facials concerns.
Moisturiser, cleanser and solar fluid (sunscreen, i believe) are sold separately.
That's right. Thanks Lauren!
Get an answer from our members and Skin Software representatives
Other Beauty Product Retailers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.