Reviewer Photos & Videos
I love the customised skincare idea and tried software when they had a discounted the fee. I have only been using it for 3 weeks so far but my skin feels softer and I haven’t broken out from it and current acne seems to be healing. I’m so excited to see the long term results !! I did find my product a little bit smelly like old milk but have been told this can be normal depending on what is in your prescription
I’ve been waiting for years for an Australian product like this
This product is hands down the best product on the Australian skincare market! I used to buy retin-A illegally through dodgy websites because I didn’t want to pay the money for a dermatologist prescription. Now for 89$ I can get a prescription and a custom made product full of potent ingredients with retin-A as the star. This brand has revolutionised the Australian skincare community. We can finally access affordable acne and skincare medication with the assistance of fully qualified dermatologist. However I recommend if you’re new to vitamin ...A start using the drunk elephant passionini retinol and work your way up to this product. Retin-A is extremely powerful which is what makes it amazing! I found their service very interactive and very engaging considering you only pay $90 each time for the product but they provide consistent free medical advice from the dermatologist assigned to you while you continue to use it. As I’m used to retain-A I had to request my dermatologist upgrade my prescription strength. I found it pretty easy to interact with them and change my ingredients so I commend their customer service. As it’s a prescription medication the dermatologist has to maintain interacting with the patient. I highly recommend this product to anyone suffering from acne or ageing Edit: also to help the purge period use it with the glycolic acid 7% toning solution by the ordinary. This will help cleanse your skin of any blackheads, whiteheads, bacteria and pimples. I found these two to be a miracle combo. I also used the salicylic acid cleanser by the inkey list and the drunk elephant Lala retro cream
So far it has done wonders for my skin
When I subscribed to Software, I wont lie, I was skeptical that it would help. But so far, so good. I still have acne but haven't been using the product long. I have noticed my cheeks aren't breaking out as much and I believe their products will work for me and get rid of my acne completely in the future. I can talk to a Dermatologist and review my subscription to get ingredients added or removed and address my individual concerns. Couldn't really ask for much else! Very affordable too considering the amount I spent on skincare products that didnt work or made my skin worse!
My current prescription is Azelaic Acid 20%, Niacinamide 5%. I am happy with the results so far.
I really like this product. It’s easy to use, efficient and effective. Also, there is no strong smell, so happy to see my self in mirror. And words from Dr. and all team behind the door. Thank you so much making it happen.
I can see this becoming a staple in my skin care regime
My prescription is .025 Tret, 5.0 Niacinamide and HA.
Used twice in the first week and three times in the second week and have started to notice an improvement in my skin texture already
I've had very little in the way of irritation.
Customer service has been awesome from the start - I send and email and have an answer within a few hours.
I love that Software replaces so many other bottles/steps of skincare!
Now it's just cleanser, sunscreen, moisturiser and Software!
Doesn't feel so personalised
Took the quiz and was offered my prescription. They prescribed 1% prescription grade retinol along with other things. This seemed very strong considering i'm early 20's and it is advised to only use retinol mid to late 20's.
I sent them a message to ask and they dropped it to 0.25%. I guess it's helpful you can message them and they can change it.
I have a feeling it's not totally personalised as it seemed as though they didn't take note of my age etc.
Never ended up ordering as it's quite pricey for what it is so can't comment on product quality but brands like The Ordinary offer similar products which are much more affordable.
Response time is poor
The product is good no doubt ,saw improvement in my skin .But the customer service is poor ,when I started with the treatment the doctor’s response time and cx support was faster .Now after 5-6 months into treatment the customer service and response time has significantly deteriorated.When i uploaded my recent review with doctor didn’t get a response from the doctor even after a week .Being tired of waiting and regularly checking emailed the team at their support email then after 2-3 days got a reply .Finally the doctor responded after I emaile...d support ,I asked a question to the doctor till date haven’t received a response from the doctor.I can’t believe I have to email support every time I have a question .One of the claims the software made was you have quick and on going follow up throughout the treatment doesn’t look like that is happening.
Its most convinient and helpful
It is a blessing for me . Having indian skin i was bit scary to try anything new but it saved my skin. It helps me getting glowing skin. Though it makes my skin peels alot and i got pimples in starting but after two weeks it gets better. You dont need to spend money on expensive products .Now i follow only simple skincare and my skin glows like never before . Thank you so much skin software.
Amazing service & products!
I was in for a wait to see a dermatologist 18 months! Ugh I was sick of crying not leaving my house, then came across the best easiest service I’ve ever used, straight forward with how to progress to treatment & super fast delivery of products, 1 week in and my skin looks amazing & I no longer feel like a prisoner in my own home, cystic acne was taking over my life & the treatment has given me a new found happiness I am now no longer miserable and can leave the house without lumps and bumps thankyou.
This is such a clever product and system! I was struggling to get a dermatologist appointment for adult acne (next available appt was in 4 months) then I came across Software and honestly it was so quick and efficient. I was prescribed the medication/antibiotics as well as professional instructions and advice. The product itself was extremely hydrating yet effective in combating my hormonal acne. Highly highly recommend this company!
I’ve been using this product for almost 3weeks now. Initially, there was no improvement whatsoever. But lately, I can see my skin is getting better gradually. My dark spots and pimples are fading day by day. I will continue using this service.
The quality of the product is questionable though as the cream is too sticky and dry, hope they improve in the future.
Moreover, the service is excellent they are willing to communicate properly and listen to customers concerns. Love it!!!!!
Easiest prescription skincare ever!
I have been using my prescription software skincare for 6 weeks now and honestly it has changed my life forever. the fact that I can speak to a dermatologist without needing to leave my house is seriously incredible. The staff are so approachable, so friendly and so professional. Forever a client
I was such a skeptic. I have the most reactive and sensitive skin and I was convinced that this was going to be yet another product I spend heaps of money on and chuck out after 3 uses.
I absolutely flared up initially... but within 2 more uses my skin was nicer than it has ever been. Smoother complexion, no little bumps or sores like usual. Amazing!
Ok service, Ok product
Bought this reading previous reviews and their initial service to make me buy this product is good. Atm, I am not satisfied with the product and as of now no difference, just I could feel untolerable itching and skin burn sensation.
Poor tele consultation and automated response based on keywords you write on queries.
I am sorry, Please dont risk your skin for their digital marketing.
Questions & Answers
I'm wondering how long the purge period can be over, my entire face is covered in whiteheads and my neck has large red inflamed pimples, I'm more horrified to walk in public now then I have ever been
Hi, I’m on my 4th weeks and my skin have lots more bumps and pimples than before. Is this part of the process? What should I do to remove blackheads or white heads and pimples?
Yes that’s absolutely normal. Your skin will purge before it starts to improve. Don’t stress. I would wait another 4 weeks if you can and then maybe get a facial. The beautician will be able to remove blackheads etc safely without damaging your skin. Good luck!
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