Seriously, don't bother!
I bought a brand new mazda which was tinted at the dealership by Solartint. The tint started to bubble and vision was impaired, especially on damp days. I eventually got them to replace it (lifetime warranty! ) afafter proving who I was and the car actually belonged to me.
They then begrudgingly took my car in. I now have a smoke grey windscreen and blue grey tint on all other windows. It looks totally different and they basically told me that I should be grateful. This will not end here. Their customer service is an absolute joke.
Great job on my car
they managed to book me in short notice on the same day, Got my front windows tinted to match my rear windows they matched it perfect. very friendly and professional service at a reasonable price. highly recommend.
Disappointing interaction and service
Engaged Solartint Artarmon's representative (Jan 2019) to re-tint my rear windscreen given I had damaged my prior rear windscreen tinting.
Not a particularly friendly encounter given the representative didn't turn up on the first agreed date and, when he did turn up, I got blamed for not being organised and not knowing he would need access to electrical power. As requested, paid the representative cash for the job.
Subsequently, tried to obtain a tax receipt for the job but was told by the representative that he had no record of the job. It also became apparent (after the job) that the de-mister had been damaged during the repair. Didn't try to follow up on this damage given lack of recognition of the job in the first place.
Excellent Customer service
Solartint Nowra offered us a great service from start to finish, we wouldn't go anywhere else in town...
They provided us with excellent customer service from the start, they were able to squeeze us in at short notice, very friendly and helpful staff that explained themselves well in all aspects of having our window tinting done and most of all they gave us a range of window tint and shades to choose from to suit our budget.
The job was done within the hour and half which was well under the 2 hours our car was initially booked in for.
I asked for a quote from the nowra branch and the girl there [name removed] quoted $350 I said is that a fair quote, she said you can get it cheaper from others in nowra but you get what you pay for, that convinced me to proceed with their services, our 12 hour old brand new car was booked in for the next day, all went well with the tinting, looked real good untill the next day when we noticed dirty finger prints inside the roof lining,
I immediately phoned [name removed] to let her know, her reply was we didn't do it and we have a video of t...
Thank you to Troy from Blacktown Solartinting, after experiencing poor customer service from another supplier, Troy has restored our confidence in the product and has taught us that not all providers are equal and that one may need to look out of their area if they want a positive experience. We will be recommending this business.
I understand they were running behind and busy at Airport West but when we finally got the car home a part was not replaced back near the window and a scratch on the tint, i forgave them after the next day it was all rectified once i had visited them again.
Just annoyed when the next week i took the second car which i mentioned twice would be tinted and they overbooked so could not tint it.
Happy with the service, price and installation would recommend people to have their cars tinted.
The team at Sydney city tinting were professional and asked all the right questions, my car has the antenna built
in the rear window and made sure I selected the correct tinting not to interfere with the radio reception.
Disappointing & Bad customer service
Had to chase them (Penrith Branch) initially to book in the job. When they came to do the job (commercial) they cracked our front door, then tinted over it and claimed it was already broken (why would you tint over broken glass!). They left without mentioning it to anyone and denied breaking the glass. Is now being evasive and having difficulty in resolving the problem. Not recommended.
Unprofessional customer service, I had a booking for 9am, I was almost there and received a call at 9am saying they are running behind and to come at 10am. I arrived a few minutes late and when I got there the shop was closed up. I gave them a call and they said they had already left as they finished up their last job for the day. They didn't even give me a call to see if I was still coming or to let me know they were closing up. When I explained I was there they did not even apologise for closing up early without informing me.
Solar Tint Airport West branch
Great customer service and experience from the guys at Airport West. Called up and explained to them it might be a bit difficult to get in during the week, so they gave me a booking on a Saturday. I thought since it was tint, paint protection and leather protection I might not have a car for the weekend. All the work was done within a day and haven't had any issues since. Good service at a great price too
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