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Solarmaxx

Solarmaxx

 Verifiedsolarmaxx.com.au
Solarmaxx
4.5

900 reviews

Positive vs Negative
90%10%
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Customer Service
4.5
Timeliness
4.5
Job Satisfaction ?
4.6
Rates and Fees
4.6
Installation ?
4.6

 AI reviews summary 

Pros
Competitive Pricing: A subset of reviews notes that quotes offer good value for money compared to alternative providers.
Technical and Customer Support: Multiple reviewers highlight specific team members for providing prompt and helpful assistance with system monitoring apps and technical troubleshooting.
Installation Quality: Many customers describe the physical installation process as smooth, neat, and efficient.
Cons
Communication and Delays: A subset of reviews indicates significant delays in scheduling installations and difficulties reaching customer service following the payment of a deposit.
Verdict

Feedback regarding Solarmaxx is mixed, with a distinct divide between experiences. Many customers report a smooth, efficient installation process complemented by competitive pricing and responsive technical support from specific staff members. Conversely, a portion of reviewers highlights challenges relating to extended wait times, communication gaps post-deposit, and difficulties securing timely project completion or refunds. Prospective clients may wish to clarify timeframes and communication protocols before proceeding.

900 reviews
5  Syed Z  · Excellent and trustworthy quick service with proper guidance - highly recommended
5  Joe B.  · We were let down by the original company we went with. These guys were recommended to us and delivered on time and had great installers.
5  Kieran B.  · Great price for our system and the installers were very efficient and good, very pleased with the solar system and battery thus far
5  tahrir b.  · Very helpful and patient for installation of the system in my mobile phone
5  Brad S.  · Pleased with support with our first technical issue. Solarmaxx support team solved for the enquiry promptly & service running well. Thanks
5  Jo-Ann S.  · Fantastic service. Ozzie was great at explaining the process and Declan and crew was fast and efficient with the installation.
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Tim Donnelly
Tim Donnelly NSW
   Fair Incentive

Solar Max were easy to deal with and helpful. The system was installed quickly and works great. The process was easy and finance options were good. The install team were potlite and professional. I’d use them again.

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Peter P
Peter P 3 posts
   Fair Incentive

Solarmaxx upgraded my existing solar battery system with a Fox H3-10.0 Smart inverter and Fox ESS 27.96kW battery. I received excellent service and knowledgeable advice from my first enquiry and numerous questions. Thank you Alex. The installation by Remoon was clean and thorough, which also involved removing my existing battery storage system.… Read more

And Jerry from support upgraded all required firmware as well. The Solarmaxx team was professional and the whole experience went smoothly.

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Tunde
Tunde QLD 2 posts
 

Very disappointing experience with Solar Max. Our solar system was installed in 2024, and we have now had it inspected by an independent professional. Unfortunately, the inspection identified serious issues with the original installation. The solar panels were not installed correctly in relation to the roof tiles, leaving gaps that may allow… Read more

water to enter and potentially cause roof leaks or damage. We also discovered that one of the installed solar panels is not functioning.

What makes this even more frustrating is that communication with the company has been difficult from the beginning. We had no reason to know about these installation issues until we arranged an independent inspection.

After paying for a professional solar installation, we expected the system to be installed correctly, all panels to be operational, and the roof to be left properly protected from water ingress.

Based on our experience and the findings of the independent inspection, we unfortunately cannot recommend Solar Max.

Reviews with attachments

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Aakash  B
Aakash B NSW
   Verified

I recently had a 13.3 kW solar system and a 30 kWh battery installed at my home. The entire process from quoting to the physical installation and technical support was exceptionally smooth. The team was professional and did a great job at my property.

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Brett B.
Brett B. SA
   Verified

Went through the process, met with about 5 installers and in the end, I just couldnt ignore the price difference for exactly the same system. for 50kw GoodWe and 22kw panels on 3 phase, the next closest quote was over 10k ranging up to 20k more than SolarMaxx. Admittedly, I had my reservations, but I just couldn’t work out why the "local" or… Read more

"premium" installers were charging so much more. I went ahead with Solarmaxx and I can happily report that it has been a great experience. The installers were exceptional, work neat and tidy and the system has been operating without a hiccup. Pro tip, when you meet with an installer and they insist on coming to your home to discuss the quote in person then they have to bring our a calculator program or put a 5 page document in front of you showing you how you can pay it off over five/ten years, that's normally a tell that it's going to be overpriced. Give SolarMaxx a call, and ask for Richard.

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Mathew N.
Mathew N.
 

Solarmax has delivered an outstanding solution for my solar energy system. The installation was efficiently completed within a single day. We extend our gratitude to Alex from Solarmax for his excellent service.

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Gerald I.
Gerald I.
 

We went with Solaarmaxx initially with just solar panel. But we finally upgraded with the battery. Alex Wood was super helpful from the beginning, helping us to secure the best deal and followed up with us from a to z. Direct communication with him and his team really helped and so far very happy with the material we got.

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Tania C
Tania C NSW 2 posts
 

Just want to say that having worked on getting my Solar battery solution from Solarmaxx’s Kevin Jones has been a smooth, and very good experience. Kevin and Solarmaxx has provided great after sale service on my battery, and when we considered getting a battery solution for our other property, Kevin and Solarmaxx was the best solar team amongst the… Read more

3 that got to quote and make offers. I highly recommend Kevin and Solarmaxx for a battery solution. They make sure they get the best battery and panel installation for your individual circumstances, they ask the right questions, deliver when promised and make themselves available for after sale support. More than I can say for some others that we have tried!

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Mark
Mark QLD 5 posts
 

I installed their battery and inverter a few months ago and have endless problems setting up. The app is useless. It just fails to work with my energy provider. Costing me money. See the photo. Solarmaxx just do did not respond to emails, phone calls or even text messages. Their call line goes through to music, no explanation , no options, and… Read more

nobody EVER answers! I thought they had gone out of business.

And then one day I heard from Jerry. He’s new there and he’s trying to turn the business around. He responds every time I call and is very willing to help.

Thus I’ve changed my rating from a 1 to 3. Time will tell whether it stays that way. So far, Jerry is very responsive. Thanks Jerry.

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Zeb A.
Zeb A. QLD
   Verified

Solarmaxx installed two 6.6kw systems in our property, consisting of two seperate units in Brisbane, QLD. The whole experience from start to finish was stellar and smooth. Basically took around half a day for the installation for both units. I would highly recommend Solarmaxx to everyone considering solar. We would also happily use the services of SolarMaxx again.

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Ziagul naseri
Ziagul naseri
 

Terrible service, unacceptable installation, huge costs, delays, excuses, avoidances, rude

Latest follow-ups

kali
kali 2 posts
 

Absolutely disappointed that our battiers have NO BACKUP switch only finding out on the day of a blackout contacted them after many phone calls trying to get anyone to explane why months later the boss made up a stroy that we didn't ask for it its… Read more

on our invoice. One of the main reasons we installed the battiers was blackouts in our area. REPORTED THEM! TEST BEFORE THEY LEAVE! ALWAYS! NO THEY DID NOT TEST.

 Follow-up  · The problem still not resolved they won’t answer my calls Don’t buy from this company No other company will touch this battery Look on Facebook and see how many are trying to sell second hand batteries

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Sandip P
Sandip P
 

The product that I received in my home has been working for the past few months perfectly and was such an easy process. I would recommend this to everyone

 Follow-up  · All went smoothly and on time.

Mal Robertson
Mal Robertson NSW
 

Solarmaxx installed a 13kw Jinko panel system, with a 10kw Sungrow inverter, and 16kw Sungrow battery on my house 2 months ago. The installation was excellent and the system is performing perfectly. The whole team at Solarmaxx worked seamlessly. I… Read more

even required a last minute change of roof layout needing different roof attachments on the installation day. No problem. The installers quickly reorganised one of their team to go back and get the fittings. The price was very reasonable and all components very good quality. Thankyou Solarmaxx.

 Follow-up  · 12 months on the system has been operating perfectly

Positive reviews

Aminul Islam
Aminul Islam
 

Amazing service. They have installed solar system and battery at my property and coupled my existing solar system with the new battery. It’s working perfectly as expected. Savings a lot in electricity usage. Good workmanship and fantastic communication @ Rick, Jerry Thanks SolarMaax

Pretesh
Pretesh NSW 2 posts
 

I used this installer back in 2019 to have a solar system installed and they were efficient, tidy and had no issues. Recently the inverter stopped working with no issues prior. I reached out to Team Solarmaxx who had initially installed the system.… Read more

His service agent logged a ticket as a warranty replacement of the inverter and they have completed the warranty installation today Aug 2026. They were thorough, efficient and reliable. Even after a few years I was happy to see the Solarmaxx team still going strong. I want to thank the team at Solarmaxx for another job well done! I definitely recommend them for solar or battery installation.

 Follow-up  · No out of pocket expenses for the replacement. The installer scheduled for the replacement work 5 days after the inverter was received from Solar Edge but I did have to wait around a month for the ticket to be lodged from the installer with Solar Edge till delivery of the replacement inverter. Overall, some inconvenience but now all systems are… Read more

Thuy N
Thuy N QLD
 

We are happy with the work done by the team. The solar battery has been installed for about 6 months now and it has run smoothly so far. Thanks Jerry and the technical team.

Negative reviews

Carl
Carl QLD 19 posts
 

I want to be clear upfront, my issues with the company relates only to one individual and one department, Archie Jones in the installations team. The day after installation of the solar and battery I received an additional invoice of $150 for a concrete slab which the battery sat on. The issue was that I paid for, and installed the slab myself. I… Read more

emailed Archie to seek clarification. I initially received no response and it wasn’t until I started emailing different departments that I finally got a response stating that the contractor invoiced them. I found this suspicious for I was present during the installation. Archie then sent me the contractor's invoice as proof. Again, it looked fabricated. I then requested the contact details and name for the installer, I only had a workers mobile number. At this point I managed to speak with the installation department via Archie’s number. A female was now the one whom I spoke with stating that she was Archie. Very strange. Regardless, I spoke with her to get the contractors contact name and details due to another matter of a part we were waiting on, a smart meter. She was very hesitant stating they would follow up on my behalf. After multiple attempts, they finally provided the details. The contractor confirmed that they never sent an invoice to Solarmaxx. A very dishonest practice.

Jarryd P.
Jarryd P. NSW
 

My experience with SolarMaxx has been very disappointing. In January 2026, I agreed to proceed with SolarMaxx for a solar and battery installation, paid the requested deposit, and cancelled another supplier in reliance on SolarMaxx proceeding. After months of delays and assurances that the job was progressing, SolarMaxx has now advised it will… Read more

not install the system, citing site issues that were known or should have been assessed before accepting my order.

I have repeatedly asked for this to be escalated to the CEO, owner, or a senior decision-maker. My preferred outcome remains simple: I want SolarMaxx to honour the contract and install the system as agreed.

Angela G.
Angela G. NSW 2 posts
 

Would give zero stars if possible. Waited 6 months for installation despite contract stating 6-7 weeks. Booked and rescheduled so many times, took time off work to be there, only for installation to be cancelled last minute several times. Now after two months post installation - its not working at all. For two weeks we have been calling SolarMaxx… Read more

and we keep getting told "we will call you back". I call every day to be told a different excuse. So I am now stopping my payments until you guys book someone to come fix it!

Angela G.
Angela G.   

Its now up to 7 weeks of not working!!!! You are costing me a lot financially with having to pay… Read more

Recent reviews

ValleyLodge C.
ValleyLodge C. NSW
 

The Solarmaxx crew made sure to install my battery before the rebate period ended and I am very happy with the system. And don’t forget about Jerry, he is very good.

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abetzapanta
abetzapanta 3 posts
   Fair Incentive

5/5 Stars to Solarmaxx – excellent experience from start to finish! I couldn't be happier with my decision to go with SolarMaxx for our home solar battery system. From a value perspective, the battery pricing was very competitive compared to other quotes I received, offering great capacity and efficiency without the inflated price tag. The… Read more

installation process was impressively smooth. I was away on holidays at the time and had to leave it to my son-in-law to manage. The team turned up on time, kept the work site tidy, and handled everything efficiently without any disruption to our routine.

A special mention must go to Jerry and Anthony, who were absolute standouts post-installation when I had issues getting the monitoring app FoxCloud working. Jerry's patience in answering all my technical questions and walking me through the details was incredible. He made sure I fully understood how the system works and was really helpful in guiding and instructing me to resolve my issue

Vinod
Vinod NSW
   Verified

We’ve had a fantastic experience with Solarmaxx from start to finish. They originally installed our solar panels, we recently had them back to install Fox battery. ​Once again, Manoj and the team delivered top-notch service. The installation was smooth, prompt and they took the time to walk us through how the new battery setup works. Highly recommend Solarmaxx to anyone looking into solar or storage solutions!

izakthomas86
izakthomas86 NSW
 

Such a great Solar company, Jerry was exceptional and took the time to fix the fault in my solar system, will recommend them to all family and friends for sure...

N Lloyd
N Lloyd QLD
 

Had Fox ESS 42kw battery and inverter installed. After escalation to Solarmaxxx, Jerry in the service department was very helpful in organising a technician to arrive onsite to resolve system issues.

Aswath Chengalath
Aswath Chengalath QLD
 

I would like to sincerely thank Jerry for the outstanding customer service he provided. From the very beginning, he demonstrated professionalism, patience, and a genuine commitment to helping resolve my concerns. What impressed me most was Jerry’s exceptional complaint-handling skills. He listened carefully, showed empathy, and kept me informed… Read more

throughout the process. Rather than simply addressing the issue, he went above and beyond to ensure I felt heard, valued, and satisfied with the outcome.

Jerry’s positive attitude, excellent communication, and dedication to customer satisfaction turned what could have been a stressful experience into a very positive one. He is a true asset to the team and sets a high standard for customer service excellence.

Thank you, Jerry, for your hard work and commitment. Your efforts did not go unnoticed, and you deserve recognition for the outstanding service you provide. It is employees like you who make customers feel appreciated and confident in the organisation.

Vence
Vence 2 posts
   Fair Incentive

SolarMaxx is a very reliable company with excellent installation service. Special thanks Jerry for their professionalism, support, and outstanding customer service throughout the process.

Brenton Hincks
Brenton Hincks SA
   Fair Incentive

I had an issue with my battery and Jerry resolved it quickly. He is highly responsive, very knowledgeable, and professional. I definitely recommend Jerry if you have any issues with your system!"

Marius
Marius WA 2 posts
 

Very happy customer here. Had an issue with an existing system and Jerry was more than helpful. Organise an electrician to come out and fix the problem in no time. Highly recommend dealing with Jerry.

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