someone.health

Beware to use a DEBIT card with low balance to establish your account. At the least excuse you will be charged $100 (plus "fee" of $2.04) and this cannot be charged to a debit card with low balance. Alternatively after establishing your account delete the card detail from your profile. Three weeks after being charged wrongly when my professional… Read more

apparently used a wrong code to delete an appointment we made together ( a week in advance), I gave up trying to get a full refund after 6 emails and broken promises of "accounts team will look into it". The psychologist however was brilliant!

I've been asking for help for 4 years and two suicide attempts, but because I can't navigate their confusing portal I'm not eligible for health. Further irrefutable proof that mental health is an absolute joke, and those who seek mental health help are treated like a joke. Thanks for nothing at all.

I selected my timezone when booking my appointment but it reverted to AEDT when I am in AEST. I took the afternoon of work to attend my appointment but received a $100 charge and cancellation 40 minutes before my appointment. There was no phone call or message to tell me my appointment was starting or any attempt of contact. Just a charge and an… Read more

invoice. If they had of sent me a message or called I would have joined via phone on the spot but they have zero sympathy, compassion or understanding. A free dollar is more important to them than anything else.

If you’re struggling and seeking meaningful, stable psychological care, PLEASE LOOK ELSEWHERE Someone.health is not a real mental health clinic, rather a platform that connects users with freelance psychologists. There is zero quality control, no duty of care, and a complete absence of clinical oversight. I tried to engage in therapy here… Read more

during an incredibly vulnerable period of my life. I gave it multiple chances (five sessions) but walked away more distressed and depressed than when I started.

Requests to collaboratively create a care plan were repeatedly ignored. Sessions lacked structure, professionalism, and clinical insight. I was greeted with “What’s up?”, dismissed with lines like “You do too much” or “Everyone goes through this,” and told that “maybe you just need a holiday” after explicitly explaining how my depression had severely impacted my employment. These responses were not only unhelpful, they were re-traumatising.

There was a serious communication gap that left me feeling unheard and misunderstood. After jumping through hoops to switch practitioners (the platform makes it incredibly difficult to change from the first person you see), my new psychologist failed to show up and cancelled all future bookings without explanation. They then disengaged from the platform entirely. There was no explanation, no handover, no follow-up.

Someone.health allows psychologists to disappear at a click. While they are highly strict about charging patients for late/cancellation fees, there’s no protection for clients nor guarantee their psychologists stay, no minimum notice required, and no communication from the admin team, who don’t seem to have any more access to their schedules than clients do. You could show up for your next session only to find the psychologist vanished and nobody will be able to explain why.

If you’re navigating mental health challenges and looking for consistency, clinical professionalism, or even just basic reliability, this is not the place. I wish I hadn’t wasted my limited time, energy, and rebated sessions here. It has genuinely left me more traumatised than helped.

Please don’t go through what I did. You deserve better.

Finally a way of finding the best Psychologist for a person – I have had Mental health problems all my life Anxiety, Depresssion and PTSD and loads of psychologists. But until starting with someone.health It has seemed impossible to find the right fit for people. they were nice people but not the right ones. With someone.health I was able to research the person and find who I felt was the right one with the… Read more ·  1

right qualifications and history and background to suit what I needed and wanted Ive had 4 sessions and have come further in those sessions than I have in 20 plus years. I cannot recommend them high enough or [Name Removed]. To find a Practioner who Listens, adapts and treats you how you need for the ability to heal is outstanding. I am on a pension and although pay up front the gap is small and even if it wasnt I would find a way. I am so grateful for this service. Most services wont bulk bill or even have huge gaps and do not provide a holistic approach which I needed so I am soooo happy I found this service.

DON'T JUST THINK ABOUT IT, DO IT! – It is with Great Pleasure to be sharing my experience so far with Someone.health. Having experienced PTSD for the past 20 years it has not been easy infact a real struggle taking over my entire life. I have been treated by another Psychologist for the 20 years until last month where I have begun my therapy with a Clinical Psychologist with… Read more ·  1

Someone.health! As nervous as I was trying someone new, well it has been a really refreshing experience. It has by noway been easy but a lot more easier than I thought it would be. What I really like about Someone.health is that you get to choose from the 182 Psychologist or Clinical Psychologist within Australia that you would like to see. I'm in Tasmania and my Clinical Psychologist is in Qld. You can do via phone or video chat. I do video chat which is as good as sitting in the office with them. You get the first 2 sessions free (Bulk billed) then with your Medicare plan that you organize through your GP you only pay out of pocket $40 each session for the remaining 10 sessions that Medicare offers us. Someone.health deduct the $40 about 5 days prior to your appointment then after your session you're deducted a further ($89.65) for a Psychologist and ($131.65) for a Clinical Psychologist which is then claimed back through Medicare by Someone.health and then the amount is refunded back in to your account which is exactly what happens if you seen someone locally. You pick how often you would like to have your appointments and if for any reason you're not happy with your Psychologist you can select another one. Someone.health are excellent with any enquires you may have and they answer you very promptly! I Highly, Highly Recommend Someone.health as it has so far been a very Positive Experience for me. I feel safe in my own home talking about my life struggles and I feel I'm in Excellent hands with my Clinical Psychologist. Please don't think about it and dwell on it! Do it! Your Clinical Psychologist or Psychologist you choose will help in guiding you to change your life for the Better.

Found the service lacked depth, insight and any real psychological support. Focused on financial solutions of which they had no concept (and that I had a lawyer to advise me about) but ignored my concerns regarding anxiety and anger which was why I was there in the first place. I experienced a personal emergency that clashed with my appointment.… Read more

When I finally figured out how to cancel an appointment (buried in their website with no option on their text reminder service), giving them a days notice, the decided to charge me a $103 cancellation fee anyway. No enquiry why. No compassion in spite of the significant notice. No appreciation of the pressure that such an act would place on an already desperate situation. Unfortunately this is not somewhere you will found understanding and support - just another mercenary psychological service pretending to help to take advantage of vulnerable people and the government's mental health plan.

I needed to reschedule an appointment and attempted to do so 2 nights before via the Someone.Health website. It wouldn’t let me — instead, it blocked changes within 48 hours and told me I had to call. This contradicts their own 24-hour cancellation policy. I called the next day as soon as I could and got through about 1.5 hours inside the 24-hour… Read more

window. I explained the situation and still gave nearly 23 hours’ notice — but was met with no understanding, no flexibility, and was hit with a $102.09 cancellation fee anyway.

This isn’t just poor service — it’s predatory and unethical. The system is designed to trap people with rigid rules, then penalise them unfairly. For a company claiming to support mental health, this kind of behaviour is absolutely disgraceful.

While the psychologist was fine, the admin staff and policies are the reason I won’t return. If you value transparency, empathy, and actual care — stay far away from Someone.Health.

If I could could give this 0 stars it would not be enough, inconsiderate, rude, money hungry grubs that have no interest in helping anyone. Avoid this service. You would have better luck giving the junkie down the road 50 bucks to hear you out. DO NOT USE THIS SERVICE.

Con artists! Stay away from them at all costs, they will lie to you and tell you this is a bulk billing service, and then later they ask you for your credit card details! I spoke with the rudest and most ignorant person today "Kriza" who made it a mission to worsen my mental health with no empathy at what so ever, these people are sharks and stay away from them best you can

I sat and waited 17 mins for the doctor than finally hung up and then got charged $102 for the privilege. My job makes it hard to get to a doctor and this is not the expected outcome. Would not recommend and will be cancelling all other appointments that have been booked in the future. I want my money back!!

Avoid – Avoid avoid avoid!!! I had an appointment set up and I prepared for it, which was a lot for me. Sat in the online waiting room for 15 minutes before giving up. then they charged me $100 for not attending, putting me into financial hardship to line their own pockets. I’ve reported them to my bank for fraud and will explore other avenues to ensure this group get what they deserve for scamming me. Don’t trust them!

Excruciatingly terrible experience – If I could give zero stars, I would. Was running 11 mins late due to circumstances entirely out of my control and charged before I could even log in. Stayed online for 30 mins and got zero answer. Way to help someone in a time of crisis. Thanks for sweet nothing!

Not worth trying!! – I contacted someone health trying to get an appointment with a psychologist. I was told i need a gp and ndis referral letter to see one of psychologist. NDIS does not do referral letters and it’s not easy to see a gp for a referral letter. I can understand if you need to go to a gp for a referral letter and mental health plan but a referral for NDIS plan or paying privately you don’t need one. Go else where.

Never had the chance to talk to someone! – The idea is very good however it never worked for me. The 2 first psychologists canceled at te last minute and the last one never turned up I was connected for 25 minutes inside the waiting room no one came. When I tried to contact the online desk, they were not helpful at all. Don't wste your time with those people.

Impersonal and Expensive – Automated, and impersonal. Only way of contact is via email. Exactly what you DO NOT need when needing a psychologist. I was lied to at beginning about the fees. The fees are ridiculous for the service you get, which is very little. If you are psychologically fragile right now, I would recommend staying away from this service.

Disgraceful – After having to change a psychologist a new appointment was scheduled and rescheduled finally receiving confirmation for today. 50 minutes before the appointment it was cancelled again. After 30 minutes of online conversion to try to resolve this, I was given more excuses and repeated company statements!! If you are looking for help with… Read more

anxiety issues, they will definitely worsen the situation for you. Never again as this has terribly increased my anxiety and emotional distress.

this company needs to be shut down – Cancelled the 3 appointments I had booked, each less than 24 hours before they were scheduled. No duty of care, rude and disgusting. When I wrote to support I got a copy and paste apology that barely even related to my problem. Please don’t even bother with this company, has just worsened my mental health when they are meant to be helping

Horrible – Horrible! Cancel appointments 20 minutes before the appointment because they can’t get there billing service together. Can’t seem to understand that mental health patients can’t be left like this. The admin staff don’t care. The actual psychologist is wonderful.

Very disappointed in the lack of professionalism, inability to make contact and apparent disregard for feedback – I have on 2 separate occasions attempted to book a session. On the first occasion no one got in contact. The second occasion there were technical difficulties. There will NOT be a 3rd attempt.

Very helpful – The online system has made it so much easier. I don't have to stress about taking time of work or trying to make phone calls with people around. [Name Removed] has been wonderful. She has so much knowledge. She is so understanding and there is absolutely no judgement, you can be 100% honest. The best thing is she has given me a practical, workable plan, which I am managing. Show reply

Very helpful – My friend is a client and they have been absolutely amazing. They have helped my friend through alot and they are very polite, considerate and respectful. I will be highly recommend Someone.Health Show reply

cancelled last minute – I waited over a month to have my first appointment and the psychologist cancelled with 17mins before are appointment with a notice "cancelled due to technical issue". what a company that does dozens video and phone calls daily can't fix a technical issue that's seriously ridiculous, also would love to know what technical issue stop a phone from… Read more

calling seriously they have my phone number just dial it in. trying to talk to someone at someone health about the issue and only option was a chat window told them what happen in detail the chat which I'm pretty sure was a bot only confirmed the appointment and said "I'm sorry for the inconvenience. I will relay this message to your psychologist." then nothing just stopped communicating absolutely worst experience.

Incredibly helpful, highly recommend! – I have only had two appointments so far but they have helped me immensely - more than a dozen appointments with my last psychologist. I can't overstate how well this system works. Show reply

Smooth process to access quality mental health care – I was seeking a psychologist to process grief following the death of a parent. Living in a rural area, I knew it was near impossible to find a professional local to me. I'm so grateful to have come across Someone.health. The website is easy to navigate, the Psychologist profiles are available to view, and I really loved being able to access to their calendars without having to make a phone call. Show reply

Amazing Initiative and great service – I am so thankful that I came across someone.health as I was unable to get into a dr for at least a month to obtain a MHCP With someone.health I had an appointment the next day for a MHCP and an appointment with a psychologist within the week Very convenient and comfortable being able to do all sessions via video chat Show reply

My therapist is a remarkable woman and has been helping me immensely with my complex PTSD, anxiety and depression – My therapist is a remarkable woman who has been helping me immensely with my complex PTSD, anxiety and depression. She listens and gives helpful strategies. She has opened my eyes to a lot of things and shows compassion and understanding. A few weeks ago I was in a really bad place. I don’t want to leave this earth anymore. There’s finally a light at the end of the tunnel. Show reply

Absolutely pathetic service – My Psychologist cancelled on me (for the second time !) an hour before our session. I cancelled for our session the next day, because frankly I was over the cancellations… of course they keep trying to charge me a late cancellation fee. I was told that they would not charge me… yet they keep trying to charge me. You can never get on to these… Read more

people. They are honestly like robots when you speak to them.

Oh also my first psychologist I saw, is the absolute worst psychologist I have ever encountered. Please guys, it’s not worth the “cheaper” therapy. If I do not get my cancellation fee waved, I will be taking this higher.

Also, the company does not tell you that you have to pay after 2 sessions. If you read the other reviews.. I would focus on the Medicare “rebate”.

Look after yourself guys and go somewhere else.