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Sony

Reviews

1.5

113 reviews
5
(10)
4
(3)
3
(1)
2
(10)
1
(89)
  • Product Quality
    1.5 (37)
  • Return Claim MadeYes (16) · No (17)
  • Shipping
    1.0 (3)
  • Customer Service
    1.7 (13)
  • Warranty Claim MadeYes (23) · No (12)
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BBen

BBenSydney

  • 2 reviews

Product Return Support

published

I was not happy with my new SONY TV features and customer service was so understanding to swap the TV for a different model including free shipping. Very satisfied with customer service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
David F

David FGreater Melbourne (Inner), VIC

  • 3 reviews

Bravia A8 TV broken in less than 1 year. Worst customer service I've ever seen. Avoid at all costs!

published

Purchased a Sony A8 55 inch Bravia TV less than one year ago. It stopped working a month ago and after two service call outs has now been taken away to the repair centre. Have requested a replacement TV and refund from Sony customer service but they refuse to do this. The first issue was the TV motherboard being faulty. Now the TV won't connect to Wi-Fi. Now they have taken the TV away for assessment. Awful process and customer service. Will never ever purchase a Sony TV again.

Customer Service
Product Quality
Mouli

MouliSydney Surrounds, NSW

  • 6 reviews

worst customer service ever avoid if possible

published

Hi, I bought a headphone and it is the warranty . After some months the product not working then contacted customer service then customer service did not even check what i bought and what is my issue then they offered 20% discount on a new tv and telling my TV in not covered in the warranty. i actually bought Headphone.

Product Quality
Return Claim MadeNo
Product PurchasedSony MDR-XB650BT
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Taylor

TaylorMurrumbidgee Region, NSW

Sony has been the worst products I’ve ever used

published

Sony has been by far the worst product I’ve ever used!
If l could take everything back and get fully refunded l would!
Hopeless service
Terrible product
Consistent faulty
Everything glitches
Connection to simple things like wifi seems to be the biggest task known to man!

Buyers beware!!

Product Quality
Product PurchasedSony 55X7000D (55")
Kkk

Kkk

  • 2 reviews

Horrible customer support

published

Just adding another bad experience with Sony customer service. Had TV functioning for almost 6 months and now it's not working. Been to service centre twice and still have issues. Customer support does not care and they don't care even if it's under warranty. Would stay away from this brand.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Alvin

AlvinGreater Melbourne (Outer), VIC

Worst is the worst

published

Bought Sony Bravia 65" KD65x8500 at Harvey Norman 1 year ago. Product is still UNDER warranty.
Need to call Sony Centre 4x times to be able to speak with someone that can organise a repair.
Asked for a refund due to major failure of product (NOT WORKING) - Sony rep said not possible.
Piece of advice: get as far away from Sony - company is dying.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSony KD65X8500F (65")
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Peter P.

Peter P.

  • 3 reviews

had to engage a solicitor

published

In 4 years i have had 3 sony bravia 65 inch smart tvs have panel failures ,at first they would not fix or replace the first set that was 4 months old so i went to a consumer law solicitor .One phone call from the solicitor and Sony replaced my tv. My advice is get representation or Sony will just not help at all even though they are obligated to under common warranty.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
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Bill

BillSouth East Queensland, QLD

  • 2 reviews

Brand new Sony tv... guide useless - support useless - probably sorry I made the purchase

published

I'm unhappy with my just out of the box Sony Bravia HD tv. The support offered on the net is even more useless. All I want to do is discover how to delete unwanted channels. Terribly simple on my last tv, but not on the Sony Bravia. And asking support means paying for an expert to assist me. Ha! What the hell did I buy? What I got is a big, beautiful tv picture with a multitude of channels but support? Answers to me "how to..." question? Nope. Am I happy? Nope.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony Bravia E4500 Series KDL40E4500
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Moira_Stephens

Moira_StephensAU

  • 2 reviews

8 month old TV with numerous problems and little support

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSony Bravia
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Neethu

NeethuSouth East Queensland, QLD

  • 2 reviews

Horrible customer service with warranty...

published

Bought an 85 inch Sony TV 6 months ago. Poor picture clarity. TV turned off completely all of a sudden and contacted customer service for support.. very bad service and I did call them every day for a week and finally the service centre contacted me exactly after a week and the lady who talked was very rude and told it will be another 7 days as they ordered the parts with out no one actually checked the TV. Still waiting to get it repaired on the 11 th day of reporting.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman
Warranty Claim MadeYes
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Andrew K.

Andrew K.Sydney, NSW

  • 2 reviews

Terrible customer service

published

Bought a TV three weeks ago (via the Sony Ebay store) and from day one it hasn't worked. I've been waiting and waiting for a fix but still nothing. Considering a refund.

Do yourself a favour, go elsewhere.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Unhappy

Unhappy

  • 2 reviews
  • 1 like

the worst TV we have ever owned

published

Bought this TV eight months ago to replace a 60" panasonic smart tv (big mistake)been trouble since we got it wont stay conected to internet so had repair after many calls now started having no picture just sound untill we unplug it been told that if we have a repair guy out and he finds nothing wrong we will be charged its eight months old never again would we buy Sony products and will advise our frends and family not too

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Huynh Phong D.

Huynh Phong D.Sydney, NSW

Sony brand is dying out

published

Sony brand is dying out.
I used Sony products for year but will totally stop from now. I bought a sony tv (49X7000e) last year, Jun 2018. Sony company just removed Vewd app (previously opera store) which is one of the main store app that make it a smart tv. I now cannot use various essential app from Opera store in the tv anymore which is like using an iphone without apple store, or like using a samsung without google play app. I bought a smart tv, but it is now not a smart TV anymore, just after 1 year purchasing. I did contact Sony for any solution. Their only solution is that they said sorry & suggested me to buy a TV box such as apple TV which cost me at least another $300 NO MORE SONY PRODUCT FROM NOW.

Customer Service
Product Quality
Store LocationBing lee burwood
Product PurchasedTv sony
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Bad Customer Service

published

Ordered wireless noise cancelling headphones Model WFSP700NB on 28 November 2019 over the phone and was advised I would receive them within 5 business days
On 3 December I was advised by courier company that the goods were damaged and I would have to lodge an insurance claim for goods I never received.
I rang Sony and was advised I would need to get the email from the courier company and send it to Sony.
I cancelled the order and am now $147.00 out of pocket. I was advised I would not get the refund until the goods were returned?
It is now 12 December and I am still out of pocket

Sent an enquiry to Sony and was advise would receive a response within 48 hours? I did not receive a response.

Shipping
Warranty Claim MadeNo
AnnieM

AnnieMSydney

  • 8 reviews

What a horrible company to deal with

published
Return Claim MadeNo
Warranty Claim MadeNo
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Sameer M.

Sameer M.Sydney, NSW

Sony XAV-AX5000 Zero Support

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSony Xav-Ax5000
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Damien

DamienSydney, NSW

  • 2 reviews
  • 7 likes

Sony MDR-XB650BT wireless headphones - Broke in warranty period through normal use No repair service available

published

Given headphones as present for Christmas. No special care instructions or storage case provided. Earpiece broke away in my work day pack under normal daily use as a commuter. Sony would not warrant as classified as customer misuse. They offered to sell me another pair at a discounted rate. Will now have to pursue my rights under consumer law.

SONY AUSTRALIA DO NOT SUPPORT THEIR WIRELESS HEADPHONES PRODUCTS LOCALLY SO CANNOT BE REPAIRED ONLY REPLACED.

Shame on Sony Australia

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSony MDR-XB650BT
See all answers
raj

rajVictoria

  • 2 reviews

Don't Buy a SONY Android 4K TV

published

I bought the latest sony android TV from my local store and within 3 months, it started to restart automatically while watching. Reported this loop restarting under concierge warranty. It's been a month now and still they waiting to get the parts to repair it. It is bad that such a reputed Sony tv brand product is this much trouble even within 3 months of purchase. Go through all available reviews and think before you buy a sony product. Model: KD65X7500F ANDROID 4K UHD TV.

Customer Service
Product Quality
Warranty Claim MadeYes
Product PurchasedSony KD65X7500F (65")
See all answers
EnTiqUe

EnTiqUeMelbourne

  • 12 reviews
  • 10 likes

Pathetic Customer experience!

published

Bought Sony 65" KDL65W850C TV.. and within 2 yrs time one of the part is broken nd TV wont start and blinks 6 times red lights. As i read lot of reviews for the same issue faced by customer.

Called sony cust. service and its been a week since no response. This is Unfortunate that even you buy branded stuff, you still have to experience this all.

I have made complaint to ACCC any one reading this thread and have same issue please make sure to take this to ACCC as i will not be paying any penny to fix my TV.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony Tv
See all answers
Artur Volonski

Artur VolonskiSydney, NSW

Simply horrible!!!

published

I bought Sony Bravia (model No: KDL65W850C) around three years ago for around $2000. Had 12 months factory warranty. After around 9 months the TV unit broke down. As it was under the warranty the technician fixed it. Two years later the TV unit broke down again. The SSS Electrotics technician came and charged $100 (5 minutes assessment). 3 days later I received a quote for $918. I had no choice but throw the TV unit out and buy a new one (different brand). A friend of mine had similar problem with Sony TV. Never will buy anything from Sony!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBing Lee Hornsby
Warranty Claim MadeNo
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Questions & Answers

Damien  J.

Damien J.asked

Sony

Sent my Sony Xperia can ultra back for repair under warranty,they could not repair so they sent a replacement phone a refurbished phone made from used parts ,was so disappointed,why not a new phone??

1 answer
Peter B.
Peter B.

Hi Damien, I feel you should get a new phone & not a used phone. Contact consumer affairs for ?possible? help. I'm disheartened with Sony. They make some great equipment BUT should own up to their responsibilities when problems happen! I'm certain if they did they would win back MANY a customer who left them rather than making life difficult for customers like you & I who have supported them. Makes good business sense but it's also the right thing to do as life's to short & it's time for corporations to do the right thing. HEY? Good luck mate!

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