Sony

After purchasing the Sony Bravia 8 65inch TV (top of the Sony OLED offering) from the eBay Sony store, communications about delivery was impossibly difficult and frustrating. No response for nearly a week and then only after threatening to cancel the order did they finally respond. After receiving the TV, I saw that the remote control does NOT… Read more

have the basic keypad that EVERY TV usually comes with. This makes it cumbersome to select a free to air program directly. I messaged Sony customer support and got a response that said there was nothing they could do and that I could now buy another Sony remote control that included this but it would cost significantly extra. I explained that after paying many thousands of dollars for their top of the line TV, I asked if their was any other option. They refused to say any more and refused to refer the matter to anyone else. When I formally requested it be escalated, this was refused.

Honestly, the experience I have had with Sony online was the worst I have ever had with buying a new TV. By contrast, when I bought my Samsung TV a few years ago, the customer service was the complete opposite. They were EXTREMELY helpful and resolved any issues I had without a problem.

So, I will NOT recommend Sony to anyone from now on. There are so many manufacturers of top end TVs such as LG, Samsung, etc. that care about their customers. Sony does NOT deserve your business.

After having WH1000 XM4's for years and loving them until the headband degraded, I purchased a set of WH1000 XM6 headphones direct through Sony via the online store, great sound and NC for sure, but they intermitently dropped the touchpad capability and would randomly switch off mid use. I reached out to Sony direct as it was less than 3 months… Read more

after I purchased them and was told to factory reset them, (I had tried this immediatly when the fault first happened) so when I said this did nothing I was not so much as offered an apology for the faulty $500+ headset, but instead just told to package them up and send for repair and they would be "repaired if found faulty".... they are less than 3 mths old?!?!?!?!

Pick up your game Sony, this is terrible service.

Warning‼️ Sony Australia Continues to Disregarded Australian Consumer Law and Misleading Customers. A Sony Australia only follow a 1 year warranty rule despite Australia has ACL section 54 guarantee. They will reply you with a generic template, My Family, Friends and Relatives will never touch any Sony Products from now on till so many generations… Read more

to come. I will also from now on be a big Cretics for Sony Products, So if you don’t like headache and deal with untrained Sony Staff go with it. But for me from now on I will never ever buy Sony product.

EXCELLENT SALES SERVICE BY SONY STORE CHATSWOOD – Absolutely Wonderful , Wonderful Service by Kelvin Yip of Sony Store Chatswood NSW - l am from Templestowe Victoria and l just in April 2024 bought a Sony A80L Oled 55 inch TV on line with the assistance of Kelvin -He was extremely helpful in that he was very patient with me as l have a hearing loss . -He was very informative with great product… Read more

knowledge , comparing the different models ,features they had and what suited us -As we were from interstate he was prompt and detailed in his instructions and advice in numerous email sent to us -He instructed us as to the best manner to purchase the TV which ended up ONLINE rather than through his store in Chatswood and therefore illustrated how WELL he acted for the company SONY -He also informed us of the promotional discount available by signing up with the MYSONY account which was a significant discount -KELVIN is certainly an EXCELLENT SALES CONSULTANT representing the very REPUTABLE company SONY , therefore his service is HIGHLY RECOMMENDED

PAUL C from Templestowe

Quick and easy! – Ordered a PS5 digital online on Saturday as it's cheaper from Sony directly. After ordering the order was left as 'processing' for just around 24 hours so I found this review site and got very scared. Monday morning my order changed to dispatched, and come Wednesday afternoon I was able to pick this up from rural Queensland from the post office.… Read more

No bumps or scratches like other reviews made me very anxious about. Very quick process, will order from Sony directly again.

Sony Bravia KDL-46v2500 – I purchased this tv in 3/2007 I use 12 hours a day 300 days a year never had a problem in almost 16 years. Today the screen starting to go black fading by the hour. This is why every room in home has a Sony. Well worth the money! Show details

Bought a 65" Tv earlier this year and it had issues from day one. Rang support whicseh is as usual offshore and got pushed from pillar to post being told to do unlimited resets without resolving the issues. Was told they would contact me within 2 days to make an appointment for a service call. That never happened so again I contacted support said… Read more

they'd escalate this to a higher power. I'm them told that because it was purchased through their eBay store I had to contact them. At this point my son took over as I was going in for a hip replacement which is why we purchased the tv in the first place.Then the saga continues through email's and we eventually agreed that they would replace or refund the tv. The catch was they would only do it once they picked up and received the tv. Didn't argue so we've arranged pick up with the courier now on at least 3 occasions over the past 3 weeks and this morning 14/08/26 we get another message from the courier saying regrettably due to unforseen circumstances we cannot pick up your tv on the pre arranged date and have rescheduled to the 18/08/26. This saga has now been going on for months. I have written many reviews for this website and pretty much all good reviews. However this is the worst experience I have ever had with a name brand SONY service is a disgrace and I have emails to prove everything that I've stated above and more. I implore anyone contemplating buying from their eBay referbished website DON'T BUY ! also if it was tested and refurbished why does it have issues as soon as it was unpacked.?

The camera RX100 VII  is rubbish. SONY has not been able to make cameras the way they should be. I had this problem before, and SONY gave me $50,000 of equipment for free. As I work for the television news, I would like something in return for the money and time I  wasted Show details

Sony noise cancelling earphones YY2981 I had for a year or so that were barely used broke when I simply picked them up. They are now unusable as one headphone is limp. Online I found they had a known defect that they were under warranty for. As I did not have a receipt for the headphones their service desk refused to replace them. I offered to… Read more

send them in so they could see the issue was a defective part and not heavy use however they refused.

I found out my friend who had the same pair (bought together) had exactly the same experience.

Very poor customer service when they know their product is faulty.

Absolutely disgusting customer service. Zero stars! Sony Australia management should be ashamed and embarassed. Bought a 75 inch TV from the Sony eBay store. From the first time I used the TV it started turning itself off and flashing lights, indicating a major fault. Tried to get it repaired under warranty but the authorised warranty repairer… Read more

didn’t have the skills to do it. Sony agreed to process a refund. The TV has been returned but they refuse to provide the refund sighting the warehouse hasn’t processed it yet.

I first logged the warranty claim with Sony 5 months ago. The Sony arranged courier collected the TV over 3 months ago. 16 calls to Sony Australia and dozens of messages to the Sony store and the refund still hasn’t been processed. I’m not sure why they think it is acceptable for me to carry the financial and emotional burden for their shoddy internal processes.

I’ve even lodged a complaint with Consumer Protection, who have contacted Sony, and still no progress! Absolutely criminal! I fear the only way I’m going to get my money back is by taking Sony to court.

Why do all of the a6100s end up with the dreaded lens error? You attach your lens and try to use it and it and get an error that it doesn't recognize the lens? This is the lens that came with the camera. This camera has worked for maybe 50 shots for me and now it's a brick. Sony will not do anything to repair or replace this camera for me. What a shame.​ Stay far away from these alpha cameras they are trash.

Bought a Sony XR-65X90K in January 2023. Less then 3.5 years later it’s DEAD. Sony think this is NORMAL and want me to pay for the repairs. This is the WORST commitment I’ve seen any technology company show their own product. AVOID SONY TV’s!!! Show details

We bought a high end 75” Sony 4K TV from Bing Lee and what an absolute piece of garbage. The picture quality is fine but.. the TV constantly drops out of WiFi connection randomly signs out of apps even 1/2 way through streaming and constantly reboots itself in the middle of watching something. We paid a lot for this thing and I prefer watching on… Read more

our 5 year old Samsung TV, had zero issues. I will never ever buy another Sony product again. Doing some research it looks like these are common issues, If you like streaming content be warned do not purchase a Sony/Google TV you will regret it.

My experience with Sony’s customer service has been extremely disappointing. I received a faulty pair of earbuds and was advised by Sony to return them for a refund, which I did immediately. Tracking confirms the item was received by Sony over three months ago. Since then, I have received no refund, no updates, and no meaningful communication… Read more

despite multiple attempts to follow up. I have sent several emails and tried calling on multiple occasions, yet my requests have been ignored.

What makes this particularly frustrating is that the refund was already approved and the return process was completed exactly as instructed. There has been no explanation for the delay or lack of response.

Overall, the level of customer service has been unacceptable, especially for a global brand. A simple refund process has turned into months of silence and wasted time.

I would strongly caution others about Sony’s after-sales support based on this experience.

I'm a supporter of Sony products, however I bought a $4400 OLED Sony TV 3.5 years ago and it has totally failed and won't power on, with a fault many on the internet have also experienced with this particular model (Sony 77inch A80J). I submitted a claim with Sony online, have had numerous days of emails back and forth and I still have no… Read more

resolution whatsoever a week and a half later. Sony told me today (after a very long time on the phone) I could either purchase a new TV for a small discount or pay for a repair ourselves. I am currently waiting for a call back from a different department. I'm just seeking an appropriate remedy under the Australian Consumer Law statutory warranty.

Don't buy Sony products. They will not honor their responsibility under Australian Consumer Law. Have had 2 Sony TV's that have failed after 3 yrs and 4 yrs. They do not want to know about it. Our family will no longer buy any Sony products. Avoid Show details

My order was supposedly despatched on February 10. It is now February 17 and still no TV and no update from Sony or the courier. I have managed to find the company responsible for delivery and have messaged them. I have also emailed Sony asking where my order is. I hope to get a response. Incredibly poor communication - no tracking number on the invoice - I only found it after going into my order history. This is appalling.

My tv suddenly would not turn on . I rang Sony and the option was that it would cost me $1081 to $2018 to fix which basically means they want me to buy a new one. I was quite upset, and this was after me having an extended warranty. Basically I think if you pay $ 2000 for a product that gives you 12 month warranty then that product is not worth the money. Sony could not care less. They were just rude and arrogant. I will never deal with them. Show details

I purchased a TV, direct. Nearly 3 weeks later, my TV sat for 5 days in a depot, Brisbane. Queries between Sony and their multitude of other morons rallied excuse after excuse. Now, the order was cancelled, due to being incapable imbeciles, yet, I'm still waiting for a refund.. on a product I never even set eyes on.. with the added excuse of "we… Read more

need to wait for the item be delivered back to our warehouse".

I rang them (Sony) for a laugh, the other yesterday, and almost wept with laughter about the fact they're withholding my coin for an item they lost.

Legally and morally, they're wrong. But hey, it is kind of amusing. Utter uselessness, mate.

I then purchased same model TV through Amazon Australia. It arrived at my doorstep 3.4 days later.. looking at it right now. These things are not so difficult.

Waiting on a Xmas present since 10th December for my kids which ive just been told after trying to contact them for three days that they have forwarded to another company to deliver but cant tell me where it is. Its now Xmas eve and my kids will be missing a present under the tree tomorrow which is absolutely not ok. The clown on the phone didn't… Read more

seem to give a d#mn about the importance of this delivery she just sounded like she wanted to go home. To say im p*ssed off is an understatement.

Buyer Beware: 3 Defective TVs and an Unresolved Pickup Ordeal My experience with this TV from the Sony eBay store has been a five-month (and counting) nightmare. It began in July when the first unit arrived faulty. After a replacement, the second was also defective. The third unit they sent was faulty. I ended up paying the installation guy three… Read more

times for installation and waste my own time uninstalling and waited for their pick up service's no show up Despite promises, they failed to arrange pickup for the third faulty TV, blocking my refund. I was forced to file a claim with PayPal, which thankfully was approved. However, the saga continues. The store either doesn't schedule a pickup or their contractor simply doesn't show up at the scheduled time. The defective TV remains abandoned in my garage. The product itself may be good, but this seller's quality control and customer service are severely lacking.

I tried buying refurbished earphones from their official eBay store and instead of assisting me with getting the item delivered, the customer service representative (CJ) actually instructed Australia Post to return the item back to them. That left me without my earphones, with no timeframe for a resolution, and I wasn’t offered any options at all. Terrible customer service—would never purchase from them again.

I purchased a Sony TV in December 2024, and within ten months it developed bright green horizontal and vertical lines across the screen. From the start, dealing with Sony’s warranty support has been frustrating and disorganised. I followed all instructions, sent the requested photos in the correct format, and waited for their response — only to be… Read more

told several days later that the photos had not come through. When I asked why they hadn’t contacted me to request a resend, they admitted they should have but didn’t.

Sony eventually authorised a local repairer to assess the TV, but the process has been slow and poorly managed. I followed up multiple times with both Sony and the repairer, receiving conflicting information and no clear repair date. At one point, I was told to contact the technician directly after several failed attempts to get an ETA, and even then the technician promised a repair date that never materialised. After a month, the TV remains faulty. The repeated delays, poor communication, and lack of proactive support have made this an exhausting and frustrating experience.

Overall, while the TV itself is clearly faulty, the experience dealing with Sony’s warranty and their repair network has been far worse. The slow, uncoordinated, and inconsistent service has caused significant inconvenience and disappointment, especially considering the premium paid for a Sony product.

This is the second time I’ve had similar issues with Sony warranty claims in the past five years. I had previously assumed my first experience was an isolated case, but after what has happened this time, I’ve completely lost confidence in Sony’s customer support. After more than three decades of owning Sony products, I no longer plan to remain a Sony customer.

Online store engaging in deceptive conduct trying to create artificial hype and fomo over their newly released xm6 headphones that initially had lackluster reviews with reviewers advising not to buy them. They created a sale which was not that far off from promotional launch prices and then cancelled half order and shipped the remaining saying it… Read more

was a 'pricing error'.

Bose had something similar and even they had the common sense not to p*ss off their customers and honoured all orders (which were ACTUALLY at a ridiculous price under $200, unlike sony who's sale was close to launch promotions). Meanwhile sony's response: go cry to fair trading.

Will never buy another sony product in this household.