I bought Sony Bravia (model No: KDL65W850C) around three years ago for around $2000. Had 12 months factory warranty. After around 9 months the TV unit broke down. As it was under the warranty the technician fixed it. Two years later the TV unit broke down again. The SSS Electrotics technician came and charged $100 (5 minutes assessment). 3 days later I received a quote for $918. I had no choice but throw the TV unit out and buy a new one (different brand). A friend of mine had similar problem with Sony TV. Never will buy anything from Sony!!!
I bought a tv off of their ebay store, received it with a huge crack.
Trying to accuse me of doing it.
Now having to go through PayPal and ebay to get a refund... scammers do not buy, pay the extra 100 for a reliable seller
Sony does not stand by its products or customers
Sony 55 inch Bravia TV stopped working within 3 years of purchase (initial cost $1,000). Contacted Sony who offered a 20% discount from their online store which is significantly more expensive than other stores. Then offered shared repair costs, I pay labour and they supply the part (main board) free of charge. The costs of labour would be $319 through a contractor, about a third of the cost of a TV. But most disappointing is that if I agreed to the repairs, Sony would not categorically cover the new part. So if the part broke down again within...3 months only, they would evaluate the situation to provide the "best resolution" (their words). They would not even guarantee a replacement part if it broke down within 3 months! This appears to be really poor customer support. Sony does not stand by its products or customers. I would NEVER buy nor recommend Sony.
Extremely poor service and sending broken product
Our Sony Bravia TV (bought new 3 years ago) suddenly broke and no chance of repair. Discussed with sony online store and a rebate was offered for a new bravia TV, which we accepted. Unfortunately new TV arrived faulty, image kept dropping out intermittently and eventually was gone completely. After hours on the phone to sony online store and escalating the case it was agreed that we get a replacement sent and faulty tv collected. 8 days later ( still no working tv) letter arrived with sticker to send tv back for assessment, no replacement tv se...nt....We demanded a refund and will never buy any sony products again. When paying premium price for a popular brand you would expect either reasonable quality or at least a decent customer service if things go wrong. Sony provided neither.
- Physical store
- Verified customer
My Sony TV as arrived give us hard time and start to show some sign of the crack around the R side I try to convince Sony costumer service to help me but they completely ignored my request and no sympathy and they put on hold while I explained to them on and on... not happy with Sony companies which declined to help and repair ... it’s not even one month of purchase and my money all wasted with this company and customer service awful... I recommend not to purchase any Sony items at all...
Sony Brand Lost Its Shine
Bought a Sony 49inch UHD television 2 years ago. Fantastic picture, but, a month ago , the tv started to have purple areas on the top of the screen. I sent pictures of these to Sony Australia and they said it was too expensive to have repaired and offered me a 25% discount on a new television. I expected the tv to last longer than 2 years. Once a very trusted brand, but now I would think twice about buying any Sony product.
Great service, always open negation and price match....
Have been to the Sony Store Kiosk (Parramatta Westfields) on several occasions, yesterday's visit once again was very positive, easily matched a competitor price without any trouble, service was great, in/out in minutes. thank you once again.
Disappointing Sony, not so Smart
So my Sony Smart TV is only about 8months old and good so far.
I am disappointed in the that Sony are not opting to keep up with other major competitors and updating some previous models to include Apple Airplay. 2019 TV’s will have it like other major brands but the other brands like LG & Samsung are updating software to some previous models from last year and in some cases even further back. Knowing this the next TV I buy I would more likely than not purchase another brand due to the care they show people who have purchased just out of the time frames for updates
Never buy sony tv
Bought Sony Tv 2 years ago and it has stopped working. They took a week to tell me that i will have to pay for the repair. I thought Sony was a good brand and this Tv which purchased in $1600 would last sometime. At the end they say we can give you 25% discount if you want to buy another sony tv. NEVER buying a sony product ever again.
No customer service
We purchased a Sony 55" TV about 2 years ago from Best Buy. A big mistake not taking out the warranty. In less than one year the software needed to be replaced. Covered by warranty. Now in less than two years TV is not working at all, possibly the motherboard. After reaching out to the head of Sony they do not stand by their products and we are just out of luck. I will personally never buy a Sony product again and hope everyone will do their homework before purchasing a Sony product. Their products are obviously not quality. With so much competition out there you would think they care about their customers. No customer service.
Sony "Not so smart" tv
With many Sony products throughout my life and even going back to the "Walkman" days in my younger years, I really wonder what has gone so wrong with Sony customer support. I could go into detail about how Sony Support purposely delayed the replacement of a $4000 camera that was only two weeks old and failed, which was only purchased for wedding photos...which it never took.
My current "smart tv" which is unable to load much online content and has been acknowledged as faulty by "Sony- Customer support, Sony Service Centre, Sony Sales" and now...ACCC/Fair Trade Aus. Unfortunately the overseas support will quickly brush you off when the problem is not a quick fix. You will be lead around in circles when you follow up on progress on your fault. Continually suggesting "factory resets" of your product with instructions on how to do it. Though, when you have followed these instructions as many times as me...you don't need the instructions. I will succeed in a full refund of my current Sony product thanks to Consumer Law in Australia, though this is not a simple process. I urge people to make these large companies accountable when you purchase one of their products that doesn't perform as it should and not to cave-in to treatment I feel is designed to make you give up and go away...I certainly wont.
Need assistance with a Sony NW-ZX300 Walkman digital audio player
Reference #: C-0030154152 - technical representative Carlo - the Philippines
I called Sony technical support Australia and New Zealand based in the Philippines. asking to speak with technical representative Carlo with whom I've been emailing but he was busy so I left a message with Jack asking for Carlo to return my call. Unfortunately, the emails I received from Carlo are unclear to me so I need to receive spoken communication guidance. This has been ongoing for some time (weeks).
Carlo failed to call me back and instead he sent me the same ...
The worst tv brand ever DO NOT BUY!
I had a Sony TV for over two years now and it stopped working. It’s started to blink red light six times and it would not stop I tried calling Sony & JB-HI-FI and they said that they cannot do anything about it. I’m very disappointed I thought my Sony tv 65 inch would last forever and on top of that the costumer service was terrible . I’m NOT satisfied at all and it sucks because my Sony tv was expensive I’m never going to buy Sony ever again!!
They need a zero
I bought a headset from Sony in July 2018
The product should last at least 2 years...
it stoppped working after 9 months
I contacted sony.. because i bought it from Duty free Duabi (even though they are a legtimiate reseller) they denied me and said i need to contact duty free Dubai!
DO NOT BUY SONY!
IT is matter of time before they close shop!
6 weeks still waiting for camera to be replaced
Camera had a fault, sent off to authorized repair place - they misdiagnosed twice and couldn’t replicate my fault even though I sent them details 4 times on how to replicate it. Sony and repairer agree to replace my camera, still haven’t heard anything despite nearly daily emails now. Absolutely disgraceful for a company like this to have such poor after sales service.
Good until it failed after 12 months
Purchased Sony headphones June 2018.
Mainly because I held Sony as a good brand. Although it was hard to link with apple Bluetooth devices. Good sound for the price. But did not last just a week after the warranty end it failed to work. Retailer to me bad luck. Ended up a loss of $100
Remove krishna from kapil sharma show
Hi i m from india pls remove krishna from kapil sharma show he is doing too much over riyact pls remove him show is going very bour be coz of
The reviewer stated that an incentive was offered for this review
- Physical store
- Verified customer
My brand new Sony TV stopped working properly after just 19 hours of use
I used to be a big fan of Sony products - had three TV's, computer and headphones before and all was good. That's why I decided to choose Sony again to get a new TV. Got my new BRAVIA KD-65X8500F from JB-HiFi on March, 9 2019 and it stopped working properly after just 19 hours of use. What happened with picture quality is clearly visible on photos. Contacted Sony Customer Service and was offered a repair, waiting for it to be arranged. Although having my TV to be repaired is not something appealing and I would prefer to exchange it for a new unit. Nevertheless, the trust to Sony brand is already lost and now it's not associated with quality for me anymore.
Customer service is the pits
My 2 month old 55” tv wouldn’t turn on so Customer Support emailed me instructions to check if the remote was faulty. It appears so. Have been waiting over a week now for a replacement despite being told it would arrive in 2 business days. Have now received an email with a StarTrack tracking code which does not work. Rang Customer Service again and got no joy whatsoever. I will never buy another Sony product ever again. I understand that things sometimes go wrong, but the follow-up service is appalling.
Bad product , Bad Service, buyer beware
My Bravia Tv is less than 3 years old and stopped working. Paid $1800 for a 65 inch. More than 1 month later I am still waiting for the technician to come out and fix the problem.
They have ordered parts without coming out and checking the TV first so must be a problem they know about.
When I tried to make a complaint the offshore help centre was useless and I felt I was going around in circles.
Now I am stuck with no TV, unknown when it will get fixed, useless even calling help centre.
I would never buy another Sony TV again!!
My LG is still going strong after 10 years.
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Questions & Answers
Sent my Sony Xperia can ultra back for repair under warranty,they could not repair so they sent a replacement phone a refurbished phone made from used parts ,was so disappointed,why not a new phone??
Hi Damien, I feel you should get a new phone & not a used phone. Contact consumer affairs for ?possible? help. I'm disheartened with Sony. They make some great equipment BUT should own up to their responsibilities when problems happen! I'm certain if they did they would win back MANY a customer who left them rather than making life difficult for customers like you & I who have supported them. Makes good business sense but it's also the right thing to do as life's to short & it's time for corporations to do the right thing. HEY? Good luck mate!
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