Southern Phone Home Phone

I had a question regarding router/modem security. Unfortunately, I tried Southern Phone's Chat Service. Despite their advisory note that they aim to respond within 10 minutes, there was NO response after an hour. I gave up and tried their 13 14 64 service, only to find I was #56 in a queue. No thanks! So I tried the customer portal. The problem here being that the portal doesn't recognize my account number, despite the account number being included in an email sent to me by Southern Phone about 12 hours earlier. The 1 star rating was given because that's as low as you can go!

I was considering changing my mobile phone provider to Southern Phones because of the seemingly good offer they were promoting. I tried on 3 occasions on the advertised number to speak to a customer service person . Each time I was told that I was customer number 30 something and my expected wait time was 25 mins . Each time I ended the call after waiting more than 1 hour.
I then attempted to make contact by the online chat . My question was acknowledged and was told a service personnel would contact me within 10 mins. That was yesterday afternoon and I am still waiting for that contact ................. If that is the service a PROSPECTIVE new customer is given , NO THANK YOU .
Avoid and do not take a chance with Southern Phones.

Once again Southern Phone has sent me an incorrect bill issue date 20/07/2022. According to my analysis of 1 year's worth of cheque stubs supported by information in my bank statements for the last financial year and by my notes and receipts, as of last month I had overpaid by around $80 Southern Phone and yet Southern Phone claims I owe $270. I used Excel to print out for the 2021-2022 financial year a spread-sheet of date of bill, date of payment of bill, invoice number, bank cheque number and how and where the bills were paid, whether at...

Got sent a modem but they did not set up my internet about a month later i get a bill for $170 for internet i did not get to use i am now with belong internet and could not be happier do not recommend southern phone for anything pathetic customer service.

I could write an essay about the poor service, contradictory messages and ineptitude of this company, and if I were asked for a recommendation I would say 'avoid them at all costs'. I thought I had finally finished having to have anything to do with them, but I cannot even close the account without it being messed up. I can see by the other messages that my experience is not unique, and it has only gotten worse over time.

In January this year we decided we no longer needed a landline so cancelled our service with Southern Phone. Only to receive a bill the following month for services after our cancellation. After waiting forever on the phone to their accounts department I was assured that the matter was resolved.
Sure enough, the following month another bill arrived, this time for an additional month's service. I won't bore you with the details but further assurances followed from SP that the matter was sorted and whatever charges were against my name would be...

I applied for a home phone service nearly a month ago for my mother who has dementia and stomach cancer and lives alone. Southern has cut off old service provider and has left her with no working home phone service at all. I have spent a total of 4 hours on seperate days constantly on hold trying to get an answer as to why they cannot connect her service. Both times was finally told they were upgrading my complaint to a priority and a technician would call me back which of course has not happened. Now after reading all the shocking reviews i no...

We have been Charged $10 per month for our Voip service on top of $50 per month for NBN service.
Southern Phone Claim this includes Mobile calls. Have never been able to call a Mobile since June of 2019! Makes engaged tone and refuses to dial out.
Internet drops out multiple times per day.. Pathetic service. Total rip off.

Home phone out again. Can't log an issue on website as I have not been able to access my account for two years and this has never been fixed after several attemps. No mobile reception at our property, so we have to drive 10klms up the road to sit on hold for 30mins and still didn't get through. I give up.

I changed my landline service to another company. I have, however, retained my mobile service because I need Telstra - Optus not being an option where I live. I made repeated contacts with Southern Phone after receiving bills for a service I no longer have and which are increasing each month. After battling with one 'supporter' I then found myself dealing with another who asked me the same stupid questions as the previous one. I could well have done talking to my pot plants instead. I'm sure that I would have had a more intelligent repl...

My landline stopped working. As I have no mobile phone reception where I live, I contacted Southern Phone via online chat on my satellite internet, and was told it should be fixed in 3 days. Southern Phone uses Telstra infrastructure, so i checked Telstra outages online, and there was a landline outage for my area. However it was fixed the next day, but my phone still did not work. contacted SP repeatedly via chat for updates, but they could not tell me anything. Asked them about the terms of their service level agreement with Telstra, so ...

Those people are the disgrace to the customer service and service industry in general. Lack of any willingness to help their paying customer. I have no phone or internet for the last almost 48h since Thursday and they telling me to wait until Monday (it is Saturday morning now). Blaming Optus tower, which by the Optus website works perfectly now. My husband phone in Optus is working so... isn't that on you Southern Phone? No manager or supervisor to talk to on weekend (really?).
When I went to Westfield to find the free wifi, to contact them, ...

It took more than 3 weeks for southern phone to activate the sim they sent me and I still have no data after 3 months being patient I waited too long and should have gone to another supplier which I am about to do as I have now had the account for 3 months and being charged $30 for phone number and data yet after many complaints they state the issue is with them connecting to Telstra for the data, this is very frustrating as I cant use the phone for any internet at all I am sick of their excuses and every time I contact them they state I should...

I had my account transferred over to Southern Phone from another company. I stayed with SP as I needed to keep my number and thought it would be the best way to continue on. SP were not able to provide the full services I was provided by the other provider of my VOIP Services. I should have left them then but sill me didn't. result now is that quite some time later I got into financial difficulties and they kept the account going for months and I was not aware payments were not being made. I have Not been able to make payments and now I hae to deal with a debt collector. The collections team are very cold and unforgiving once it gets to delinquent stage.

This is the worst company I have ever had to deal with. I agree and recognise all the issues that the other reviewers have mentioned.
Firstly, after 4mths of trying to get a mobile number transferred to Southern Phones for my previous supplier, I gave up. Every time I called I would be told that it would be sorted. I was sent a sim card and was promised it would be connected in the next week. No luck. I never got my mobile.
Re the landline and the internet, every month I am overcharged and mistakes are made. I pay via B Pay and their acco...