Southern Phone Home Phone

Our home phone is not working. Unfortunately, I have no way to contact you as we have no mobile service on our property and I have not been able to login to my account for close to a year, even after changing browsers and many requests.

It took more than 3 weeks for southern phone to activate the sim they sent me and I still have no data after 3 months being patient I waited too long and should have gone to another supplier which I am about to do as I have now had the account for 3 months and being charged $30 for phone number and data yet after many complaints they state the issue is with them connecting to Telstra for the data, this is very frustrating as I cant use the phone for any internet at all I am sick of their excuses and every time I contact them they state I should...

I had my account transferred over to Southern Phone from another company. I stayed with SP as I needed to keep my number and thought it would be the best way to continue on. SP were not able to provide the full services I was provided by the other provider of my VOIP Services. I should have left them then but sill me didn't. result now is that quite some time later I got into financial difficulties and they kept the account going for months and I was not aware payments were not being made. I have Not been able to make payments and now I hae to deal with a debt collector. The collections team are very cold and unforgiving once it gets to delinquent stage.

This is the worst company I have ever had to deal with. I agree and recognise all the issues that the other reviewers have mentioned.
Firstly, after 4mths of trying to get a mobile number transferred to Southern Phones for my previous supplier, I gave up. Every time I called I would be told that it would be sorted. I was sent a sim card and was promised it would be connected in the next week. No luck. I never got my mobile.
Re the landline and the internet, every month I am overcharged and mistakes are made. I pay via B Pay and their acco...

No internet 4-5 times a week engineers at SP stated they have problems supplying internet to Queensland how ever never fixed my problem complaints handler Daniel told me to go to another provider I stayed to see if they can improve however never did they should not be an ISP

Rang Southern Phone' customer number in relation to being double billed on a phone account.
Had to wait in a queue for 20 minutes to be answered!!!!!!!
This is a phone company!!!!!
Took another 10 minutes from a grumpy receptionist - 30 minutes overall for a simple enquiry.
Not good enough.
Pathetic.
Disgusting,.

I actually have been stirred by Customer Support??? to the point of tears attempting to correct their billing mistakes. It has taken over 4 months to get $292 dollar worth of over charges credited to my account. Apparently nobody knows anything as to do anything about anything.

Unfortunately there has been no improvement, over a number of months, to the problem of other people being unable to ring in to my home number. Despite the best efforts of their technicians, there does not appear to be a solution to this ongoing problem. I am really only getting half a service, for the money I am paying each month to Southern Phone! The next home phone service has been a big disappointment, right from day one, and I am sick and tired of having to apologise to my friends and the local medical practice for the ongoing connection problems.

Hi, anybody experiencing outages from
Southern Phone internet service since yesterday? We rang them and waited almost 2 hours and minutes after being told we were number 2 on the queue then the music stopped! I waited another 10 minutes while my call counter was still on and hoping somebody would answer but as expected- nobody did.

I have been reading the product reviews for Southern Phone and how true they are! I too thought that they would be better than Telstra but no. All the services are slow, my landline cuts out every so often, I just have lost faith in them. also, they are the same price as anyone else. Please avoid them at all casts. Let them go the way of the dinosaur.

Reported my landline outage online and received an email shortly afterwards advising anticipated repair time frame. Next day I was emailed again to advise technician had repaired the line already - and it was! The phone connection has always been good - I have a copper line - but the prolonged heavy rain seems to have caused issues this time & before Xmas too. Satellite internet service is generally good also. I did have some issues when setting up my satellite internet contract which took a while to resolve as the sales team & the accounts team didn't seem to be communicating. This was an anomaly really as all online & phone contact since always gets a rapid response, with knowledgeable & helpful staff who care about good service.

Disgusting service, unanswered emails, pathetic all round.
I thought I was finished with this company months ago when I closed my account but they haven't returned my credit and have now started charging me for a number that I transferred to another phone company months ago.
Sometimes you wait for 45 minutes on hold sometime over an hour, one Friday night I spent 1hr and 45 minutes on hold only to be disconnected!!!
Stay as far away from this company as you can.

I have 2 Internet accounts that were transferred from Amaysim to these YOBBOS when they sold - It's easy to see why Australians are unable to compete in producing anything or SERVICING anything. Customer Service from this nightmare of a company is HORRIFIC -

I have phoned at least 4 times and sent several messages via their website asking that my data allowance on my mobile phone account be upgraded. Every time I phone I get the same response - 'terribly sorry, we will sort it out'. And every time, nothing happens. I will be looking for another provider.

I have been trying to change my phone plan with Southern for over six months. I've called and discussed the failed multiple requests with staff. They promise to fix it and then nothing changes - still being charged the old (higher) account fees. How hard can it be to change an plan? This company is seriously difunctional.
I have also found the online 'Message Us' tool does not work due to 'invalid' email address bug. I see others have the same issue. Makes me wonder if they don't want to have written complaints on the record. This also needs fixing!