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Southern Phone Home Phone

Southern Phone Home Phone

1.4 from 45 reviews

Reviews

Review distribution

5 star
3
4 star
0
3 star
2
2 star
0
1 star
40

Nifty Bulldog

Nifty BulldogGreater Melbourne (Inner), VIC

  • 2 reviews

Abysmal customer service

published
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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

BEWARE!! Worst nightmare.

published

They refuse to allow us to cancel my fathers (who is dead) account and yet still send increasingly high bills to my dying elderly mother as well as harassing her with threats. My mother has dementia and is in a home. She does NOT use this phone company! The account is in my fathers name and they told us only his power of attorney can close the account, which she wont do. Tried to call them 5 times to sort it out and get told I have no authority to deal with it. Call them and you get at least 45 minutes of waiting for someone to answer. No one answers. Refuse to stop increasing charges yet wont let us cancel account. Harassing and threatening my elderly mother. Their ratings say it all.

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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone
Ann L.

Ann L.South East Queensland, QLD

Worst service ever

published

Customer service wait time is dreadful been on 40 mins and still no answer. Internet is slow and have been complaining about it for weeks. Then get an email telling me problem is resolved when nothing has changed. Been with them for 8 years and watched service decline badly. I have finally had enough forget about supporting local I have had enough.moving on!

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Customer Service
3 comments
Ann L.
Ann L.
Southern Phone
Southern Phone C.Southern Phone
Ann L.
Ann L.

Account number [Number Removed]

Alan W.

Alan W.Northeast, VIC

  • 3 reviews

Just nail one foot to the ground.

published

My mother who has a heart problem is with Southern Phone she was contacted by a rep telling her to change her plan to save $4.00 per month its easy they said since then no mobile no home phone you cant speak with anyone even if you ring the sales line which they answer straight away funny that hey. They put u through to tech support and tell u your wait time is 7 mins what a load of rubbish. Just ring the communications ombudsman on 1800062058.
Maybe you should spend more time doing what you advertise instead of advertising lies.
So we were to get a call at 6pm tonight and guess what no call they can't even keep there own appointments what sort of company makes an appointment with a elderly lady and then not bother ringing FF Sakes.

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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Wayne C

Wayne CCentral, SA

No organizational skill what so ever

published
1 comment
Southern Phone
Southern Phone C.Southern Phone

no nick name

no nick nameTasmania

  • 2 reviews
  • 2 likes

Guaranteed to ruin your day.

published

Extremely hard to contact expect to wait at least 30 minutes on the phone with no answer. Extremely frustrating company to deal with guaranteed to ruin your day. Been on phone for over 30 minutes now still no answer. VERY VERY VERY poor customer service.

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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

courier pidgeon more reliable

published

no reiable internet or landline last 3 weeks
last 3 days cant even get through to customer service. call gets disconnected at 30 min wait time (15 attempts)
huge consequences this end

1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Ann,
I am so sorry to hear that you have issues with your service for so long. I have sent you a private message requesting your account number so I can look into this for you and help get it back up and running for you. *Darian


Disgusting. Landline doesn't work. Customer service non existent. Don't waste your money and safety.

published

Mobile reception is patchy at best. Landline is held due to mobile reception. Landline is constantly out of action, but not the billing. Lack of timeliness in response to faults

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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone
Trevor B

Trevor BBrisbane

  • 2 reviews
  • 2 likes

Elderly sick man can’t get through

published

Over 2 hours spent on hold this week and can’t get through for fixed line repair. No avenue to jump queue for infirm or at-risk customers. Callous indifference by sales staff.

1 comment
Southern Phone
Southern Phone C.Southern Phone

Slow and NO internet connection at all

published

Very slow internet, most of the time we can't connect. I've only been in Southern Phone for a month, and I already received a call from one of their staff saying that I need to upgrade my plan to be able to get a decent speed with our wifi. He even said, "it's only few dollars extra every month". No apologies, no explanation on why the internet connection was slow in the first place. Terrible connection and terrible customer service.

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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

David

DavidPerth, WA

Don’t expect any sort of customer service. Expect to be on hold

published

I have called them only twice. Both times I was on hold for nearly an hour. I have tried to end the account but I am still waiting for a response.

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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Awful, don’t go with these guys

published

The internet connection hasn’t worked once and they’re now trying to charge us for something we haven’t used at all during our 2-3 months with them. They initially claimed that we never called (which obviously we had call logs on our mobiles to back up). They later claimed that we never called to raise the issue, or raised the issue at all. Our calls were to ask about nbn because our service wasn’t working and every time we mentioned our service not working. Yet they say they have no record of it, despite saying that all calls are recorded at the beginning of every call. Not worth wasting your time, energy or money on.

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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

M marly

M marlyCobargo

  • 3 reviews
  • 1 like

Poor service

published

Switching to SP sim plan was more complicated than it needed to be, I waited over half an hour to speak to customer service (twice) decided to cancel SP plan and stay with my current provider.

Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

I am so sorry to hear that you had this experience with us Marly. I have sent you a private message requesting your account details so I can look into this for you further. *Darian


VRF

VRFGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Disappointed

published
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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Too slow and no service

published

They make it too hard to contact their call center. I called tonight, OK it was just 7 minutes before the advertised close time, and they were already closed.
I have two open tickets to increase our plan speed, one for weeks, with no action. To be honest those requests should be no touch to complete.

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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone
caz

cazSouth-Eastern Region, NSW

NO NBN

published
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Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Moriarty2

Moriarty2AU

  • 16 reviews

Southern Phone - Just don't care

published
Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hello Moriarty2,
I am really sorry that you have not been able to get in touch with us recently. I am more than happy to assist you with your enquiry. Are you able to respond to my private message with the account details so I may assist? *Shelby


Sorry to let my Southern Phone landline go

published

I reluctantly left behind my Southern Phone landline service of many years' standing when switching over to VoIP because my NBN internet was already with another good Aussie company, Skymesh. SP's service was the least expensive such service I'd ever had; and outages were repaired promptly. Only negative? SP needs many more staff to meet its growing business; phone queues are long.

Customer Service
2 comments
Southern Phone
Southern Phone C.Southern Phone

Hi Jay,
Thank you so much for sharing your kind words and your valuable feedback. While it is very sad to see you go, we wish you all the best with your new provider. *Yvette

Jay
Jay

Sandy

SandyDEVON MEADOWS

  • 2 reviews
  • 2 likes

TERRIBLE - They don't even want your business.

published
Connection TypeI don't know
1 comment
Southern Phone
Southern Phone C.Southern Phone

Peanut5555

Peanut5555Wimmera, VIC

  • 6 reviews

Cant connect

published

Have been trying to connect home and mobile phone for over a week cant get thru totallly fed up answer your bloody phone sick of being on hold

Connection TypeHome and mobile phone
4 comments
Southern Phone
Southern Phone C.Southern Phone

I am sorry to hear that you have been experiencing these issues with your connection. I would be more than happy to assist, I will just need you to respond to my private message with your account details. *Ellie

Peanut5555
Peanut5555

HIGHLY recommended great job ellie all fixed

Peanut5555
Peanut5555

Hi my service with you started on the 4 jan why the hell have l got a bill strting on the 12th dec at a ridiculous price this is pathetic


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Questions & Answers

Bronwyn D.

Bronwyn D.asked

How come when you have a contract with southern for a set amount for mobile,internet and house phone that are all unlimited calls, when I don’t go over my internet allowance I get charged extra every month, I gave up trying to ring as phones are never answered. So can you please explain the reasoning

2 answers
caz
caz

You're probably getting charged for 13 numbers and MSM data

Southern Phone
Southern Phone C.Southern Phone

Hi Bronwyn,
There are certain call types that are not included within plan ranges. Can you please email me at socialteam@southernphone.net.au with your account number and best contact number and I will look into this for you right away. *Darian


Melina M.

Melina M.asked

I would like to know if there is any mention about a charge for having your phone number transferred to another provider and location, as I have been charged WITHOUT being told. I got the impression that SP weren't happy as they tried their hardest to keep me

2 answers
caz
caz

Sorry Melina, no idea as I haven't yet asked

Southern Phone
Southern Phone C.Southern Phone

Hello Melina,
Yes, stated in our critical information summaries it does advise that "An $8.00 port out charge is applied if
you disconnect or transfer your service". If you have any further questions or concerns, or you would like us to send you a copy of the critical information summary, please don't hesitate to send us an email to socialteam@southernphone.net.au. *Yvette


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