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Southern Phone Home Phone
Thetruth
- 8 reviews
- 6 likes
Southern Phone is crap! Avoid!!
I have been reading the product reviews for Southern Phone and how true they are! I too thought that they would be better than Telstra but no. All the services are slow, my landline cuts out every so often, I just have lost faith in them. also, they are the same price as anyone else. Please avoid them at all casts. Let them go the way of the dinosaur.
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Rita F.Mid North Coast, NSW
- 2 reviews
Land line out after prolonged heavy rain fixed same day
Reported my landline outage online and received an email shortly afterwards advising anticipated repair time frame. Next day I was emailed again to advise technician had repaired the line already - and it was! The phone connection has always been good - I have a copper line - but the prolonged heavy rain seems to have caused issues this time & before Xmas too. Satellite internet service is generally good also. I did have some issues when setting up my satellite internet contract which took a while to resolve as the sales team & the accounts team didn't seem to be communicating. This was an anomaly really as all online & phone contact since always gets a rapid response, with knowledgeable & helpful staff who care about good service.
1 comment
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jakeIllawarra, NSW
- 13 reviews
- 10 likes
- Verified customer
Pity I can't give no stars
Disgusting service, unanswered emails, pathetic all round.
I thought I was finished with this company months ago when I closed my account but they haven't returned my credit and have now started charging me for a number that I transferred to another phone company months ago.
Sometimes you wait for 45 minutes on hold sometime over an hour, one Friday night I spent 1hr and 45 minutes on hold only to be disconnected!!!
Stay as far away from this company as you can.
3 comments
Southern Phone C.Southern Phone
Hi Jake,
I know how important it is to know what you're paying for and why, especially when you have requested for the service to be disconnected so I am sorry that this has been happening.
I would ... Read more
It has been resolved since, thanks anyway
Southern Phone C.Southern Phone
Hi Jake,
I am really glad to hear this. If you require any further assistance, please let us know.
- Shelby
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WizardofAUSSydney Surrounds, NSW
- 2 reviews
- 3 likes
Horrifying Customer Service - Shocking Organisation
I have 2 Internet accounts that were transferred from Amaysim to these YOBBOS when they sold - It's easy to see why Australians are unable to compete in producing anything or SERVICING anything. Customer Service from this nightmare of a company is HORRIFIC -
2 comments
Southern Phone C.Southern Phone
Hi Peter,
I have responded to your private message requesting your account details so I can help get this resolved asap. *Darian
Too late Darian - I'm about to transfer service and I also gave you both account numbers - The right hand obviously doesn't talk to the left hand
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Malcolm CNorth-West & West coast, TAS
Do not use Southern Phone
I have phoned at least 4 times and sent several messages via their website asking that my data allowance on my mobile phone account be upgraded. Every time I phone I get the same response - 'terribly sorry, we will sort it out'. And every time, nothing happens. I will be looking for another provider.
1 comment
Southern Phone C.Southern Phone
Hi Malcolm,
This is really disappointing feedback to hear and I am sorry that this has not been resolved for you. I know how frustrating it is when you ask for a plan change and this does not occur, ... Read more
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Paul Randell
- 2 reviews
Account overcharging and no ability to fix it - buyer beware!
I have been trying to change my phone plan with Southern for over six months. I've called and discussed the failed multiple requests with staff. They promise to fix it and then nothing changes - still being charged the old (higher) account fees. How hard can it be to change an plan? This company is seriously difunctional.
I have also found the online 'Message Us' tool does not work due to 'invalid' email address bug. I see others have the same issue. Makes me wonder if they don't want to have written complaints on the record. This also needs fixing!
3 comments
Southern Phone C.Southern Phone
Hi Paul,
Thank you for reaching out to discuss your account with us. I know how important it is to know exactly what you are paying for so I am sorry that you have been dealing with this. Can you plea... Read more
Sure, can I suggest you email me directly so I am not posting my details on this forum? You have all my details on file.
Southern Phone C.Southern Phone
Hi Paul,
I have sent a private message with the above message.
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Jason S.
- 2 reviews
Poor service continued AFTER termination of NBN100 Business Plan
Have been a long term NBN100 Business Customer of Southern Phone. Have had several 'issues' over the past few years which involved failure to provide speed of service being paid for, being disconnected from the service for extended periods (several days to over a week at a time when speed issues were raised) along with other matters. However...this time, I was relocating to another premise (shifting business address) so lodged a cancellation of service request several weeks in advance of the disconnection date. In the meantime, was issued with...Read more
an invoice for the service in the month following the requested disconnection date - which was to be direct debited about 10 days AFTER the disconnection. On the day of disconnection, I logged in to the customer portal to see that service showing as disconnected and contract end date on the day disconnection was to occur. All good so far. On the day before the invoice was to be direct debited (post disconnection) I lodged an online request to confirm that I would not be charged for the 'next month' (post disconnection). No response after three days...and today I received a payment receipt from Southern Phone!!! (They direct debited payment in advance for a terminated service). Have now been waiting for over 40 minutes to seek a return of the funds that have been direct debited 'without authorisation'. Terrible experience (again). If you want long call centre wait times, poor service, funds taken without authorisation and zero acceptance of responsibility for continued process failings...Southern Phone is the company for you!!! EDIT: 22 Dec 2020. Stayed on hold for over an hour before being disconnected. Called Business Relationship Manager the following day only to have no acceptance of issue. Was advised that monies taken would be refunded in the following month. No acknowledgement that direct debit of monies as being inappropriate. Avoid this business if you want customer focused support and problem free Business NBN service.6 comments
Southern Phone C.Southern Phone
Hi Jason,
Thank you for reaching out to discuss your account with us. I know how important it is to know exactly what you are paying for and why. This is definitely not the experience we want our cust... Read more
Thanks for the reply Shelby...however the company had its chance to correct their inappropriate action when I was forced to make contact with the Business Relationship Manager. I am not prepared to wa... Read more
ste further effort trying to have the company 'make good' its actions. Get it right 1st time contact was made was all that was required...but the lack of action at that point was indicative of previous interactions. No responsibility taken and no effort to resolve matters. Again ...Southern Phone C.Southern Phone
Hi Jason,
Thank you for getting back to me. I am so sorry that this was not resolved quickly and for the inconvenience this has caused you. Please let me know if there is anything else I can help with.
- Shelby
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Good to talk to. Hopeless for action.
Initially it was so good to talk to someone who spoke and understood our language, but I'm on hold an average of 1/2 hour before I get to talk to anyone. They're polite and always promise to do the right thing - but there's never any follow through. 8 months ago they agreed to upgrade our NBN plan - which was actually $5 / month cheaper, but continued our old plan at the old price after many promises and pointless explanations. They promise to credit the $5 to appear on the next bill, so I pay the agreed amount and get a $10 late fee instead...Read more
- which of course they then agree to credit. Then I contact them and we repeat the cycle mid month and the next month! No credit has ever appeared on any of my bills over this time, and I've finally changed providers apart from my mobile plan. New provider, new teething problem, immediately answered and fixed on the spot, and still based in Australia. Why can't southern phone do this? So much wasted time and frustration with this company. No longer recommended!1 comment
Southern Phone C.Southern Phone
Hi Merrill,
Thanks for your feedback regarding your internet service. This is definitely not the experience we would like our customers to have when they are with us and I am sorry that you have been... Read more
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TonyMid North Coast, NSW
Disgraceful
What a joke, waited 9 weeks for a sim activation, 3 months for an internet upgrade from 12/1 to 25/2 and neither happened in excess of a dozen calls made to this telco with no success other than apologetic staff which is in their training manual, now in a fight with them trying to get my daughters mobile number back after they decided to take it back today after 11 weeks which by the way no authorisation was given for them to do this from me or my new telco, absolutely disgraceful
10 comments
Southern Phone C.Southern Phone
Hi Tony,
There can be a few different reasons that we can experience a delay with the activation of some services but I totally understand that regardless of where the issue lies, you just want the s... Read more
Do you really think that the time frames in my review comments are acceptable ? I was under the impression that I was finally done with southern phone until yesterday! When my daughter's service was t... Read more
aken by you guys, she has low levels of autism and anyone who has experienced or lived with this would understand day to day life can be very challenging, yesterday I was forced to fight to try and retrieve her service ( during my work hours ) not only have you guys interrupted my family yet again and force me to spend unnecessary time fixing another one of your issues but you have once again forced me to explain to my daughter why she thinks she is being targeted by southernphone, as far as the issue now stands I have taken steps so optus can port the number back to them, you guys say you’re going to fix the problem but never do...Southern Phone C.Southern Phone
Hi Tony,
I totally understand your frustration in relation to the issues you have experienced with the activation delays and now the porting of your daughter's service. I am really sorry that you hav... Read more
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BROGO
- 2 reviews
12 Months later and they still stuff up my bill?
We have been through hell with this lot. You report them to the Ombudsman, thinking your going to get somewhere, and Southern Phone still don't get it right? 12 months later and there still stuffing up our phone bill. 12 out 12 stuff up's. Get someone that can add up to do the job.
5 comments
Southern Phone C.Southern Phone
Hi there,
Thanks for reaching out. I can understand how important it is to know what you're paying for and why so I can appreciate your frustration surrounding your invoice. I am really sorry that th... Read more
Hi Shelby. I gave Southern Phone all my details around 12 months ago and it went nowhere then. So if the problems are still there now, 12 moths later, what makes you think your going to fix it for me this time?
Southern Phone C.Southern Phone
Hi there,
I would like to take a look at this for you to see why this has been ongoing and try to resolve this for you. If you would like some assistance, please respond with your account number and I will look into this for you.
- Shelby
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Frustration
Southernphone can’t recognise that they are the provider for his landline although his 200gb $80 broadband bundle + Home phone contract say they are.
My Father spent a frustrating amount of time during the week trying to get Southernphone to rectify what he perceived to be an adsl internet problem.
I drove 1.5 hours today to check it for him.
50v on the wires coming in no dial tone.
He had been disconnected.
The problem with getting this resolved is, It’s a SATURDAY.
You would think someone would be available or contactable in this situation.
NUP!
2 hot days here no landline and poor mobile reception.
I fear for all those Southernphone customers who find themselves in a similar situation during a natural disaster.
3 comments
Southern Phone C.Southern Phone
Hi Ben,
Thank you for your feedback regarding your father's landline service. I can understand that this is incredibly frustrating and I am sorry that you have been dealing with this. We rely on our ... Read more
Hi Shelby,
Dad has been battling all this week.
He finally has a team at Southern Phone looking into it.... Read more
Southern Phone C.Southern Phone
Hi Ben,
Thanks for letting me know. If you need any further help, please feel free to reach out.
- Shelby
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GlennSouth East Queensland, QLD
- 3 reviews
- 3 likes
Morons
The accounts dept. Should be ashamed of them selves. I haven't had a account since September they keep taking money. This has been canceled several times with several phone calls, but can't get through, plus email after email. I don't think I have ever dealt with such a incompetent company.
5 comments
Southern Phone C.Southern Phone
Hi Glenn,
I can understand how frustrating this must be for you, I am so sorry that this has happened. I know that when you cancel a service, you want it to be done as quickly and easy as possible. If... Read more
139208 l have been going through this since September. I finally got it sorted with the money refunded then out of the blue there is $4.40 deduced out of my account l think you accounts system needs ... Read more
a major overhaul. I have contacted my bank to try and put a block on southern phone from taking more money. The thing is why do l have to keep wasting my time trying to sort out that has nothing to do with me. When l get the $4.40 back l want you to delete everything about me so l don't have to go through this crap againSouthern Phone C.Southern Phone
Hi Glenn,
I can see that either yourself or Annette has spoken to our team the other day. They have credited and refunded the $4.40 charge. Please be aware that we do advise refunds can take up to 10 ... Read more
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Glenn WNortheast, VIC
A shameful example of misleading advertising
Every interaction I have had with Southern Phone has been frustrating in the extreme. Ridiculous wait times when you call them, misleading information when you finally get through and to top it all off they can’t even organise to disconnect a landline service in a reasonable timeframe. If I had a dollar for every apology they gave me I would be wealthy- however their apologies are insincere and meaningless. Never use this company is my advice!
6 comments
Southern Phone C.Southern Phone
Hi Glenn,
Thanks for getting in touch. It just sucks that you've had to come to social media to let us know what you have had to go through! Naturally, it's not what we want you to have to do or expe... Read more
Darian, I didn’t come to social media first with my problem, I tried repeatedly to deal directly with Southern Phone about it but your company was beyond inadequate. I came to this site to alert othe... Read more
rs to never, ever use your company. Which bit of customer service don’t you guys get?Southern Phone C.Southern Phone
Hi Glenn,
I do understand that social media was not your first step. I do apologise that you did have to go through this. If you have any further questions or concerns, please do not hesitate to message us here with your account number.
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KimIllawarra, NSW
- 4 reviews
- 2 likes
Extremely poor and dangerous for the elderly
My elderly mother has her NBN phone and internet with Southern Phone. They used to be excellent a few years ago but their service is now pathetic. When I ring my 80 year old mother on her landline it is quite often engaged but she is not on the phone. I have to contact her on her mobile (which she is not good at using or charging) or her medical alarm to tell her to turn off the modem, leave it a few minutes, then turn it back on so the landline works again. I have rung Southern Phone so many times about this problem and keep getting the same...Read more
answer - "I've fixed it now. There won't be any more problems". But it keeps on happening. This morning she had a fall. She managed to send me an email to tell me. I rang her landline. Surprise surprise. It is engaged again, same problem. I rang her mobile - it kept ringing out because it was in the kitchen and she fell in her bedroom. I rang her medical alarm and that wasn't working (not Southern Phone's fault). So she has 3 telecommunications services and I couldn't get through on any of them. She finally answered the mobile and said she knew her landline wasn't working but she didn't have the strength to reset it. I rang Southern Phone again and got the same lie - "we've fixed it now". That's what they always tell me. I keep asking them for a new modem to see if that helps but they won't give me one. I threatened to go to the Telecommunications Ombudsman as this is a matter of an old woman's safety, and the young guy didn't give a damn. Absolutely pathetic Southern Phone.13 comments
Southern Phone C.Southern Phone
Hi Kim,
This kind of feedback is really concerning to hear and I can assure you, this is not the experience we would like to create for our customers. I can absolutely understand how you feel and I a... Read more
Thank you for making contact but why did it have to get to the point of me posting publicly about it to get some action? I have rung up about this so many times. And this morning I have been trying to... Read more
log on to your site, wasting another hour of my life, including two “chat” sessions, only to be told in the second one that you have changed her account number without telling us. Your Amy gave me the new account number but I still can’t log in. I’m furious. I’ve wasted my whole day so far on this.And no one has even replied to my reply of 9 hours ago. What does it take to get some customer service? My mother has a landline with Southern Phone. We expect it to work. All the time. Simple. Isn't ... Read more
it? That's what we are paying you for. Why are you making it so hard? Why are you not providing the service we are paying for? It's illegal not to. And in this case it's a real safety issue.Similar opinion? Write a review on ProductReview.com.au!
rhysHunter Region, NSW
- 5 reviews
- 1 like
WOWWW - Still without service, where do I begin......
My 94 year old Grandma's home phone was/is currently cut-off, since the 29th Sept 2020, when calling Southern phone to report the fault initially, before we knew it was cut off due to NBN cutover, Southern phone had no idea and was looking into it, we end up working out by observing a van across the road with a technician working out of it, upon approach the technician advised the service/technology was redundant and to call your service provider for assistance.
Southern phone being the line "RENTER" if you are NOT provided a specific date of ...Read more
CUTOFF from line OWNERS aka Telstra, I personally if I was running a company would be requiring support from the government to apply a ruling of notification to be provided to yourself enabling you to provide this to your customers. With cutoff being told out of Southern phones control I spoke with Matthew from Sales, Matthew confirmed during his sales pitch that "the next home phone" technology to avoid NBN and be setup ASAP would make use of the Optus network tower, confirming that my 94 year old Grandma's home phone number that she has had for decades would be kept and would carry over to the "Next Home Phone" service (no new number required), this since has been told is the problem and that southern phone cannot port the number and she will more than likely be having to obtain a new number. Lucky the upside is my grandma has outbound calls to call triple zero, however this took roughly 8 days for the "next home phone modem" to arrive via postage, may I add no postage tracking details available for the device. Currently any inbound calls continues to say disconnected, so everyday my mum whilst working has to drive to her house if she hasn't heard from her to ensure she is ok. After this she then calls all the family that usually call her on a daily basis to check on her wellbeing to advise, her wellbeing is ok. Still to this day we are receiving text msgs from Southern Phone to my Mums phone whom is the authorised representative (which on one call a different representative declined her as having authorisation) advising the porting of your phone number has been unsuccessful please contact your service provider, we then call southern phone, 3 different team members now on 3 separate calls are have said contact your SP, our response is "YOU'RE THE SERVICE PROVIDER".3 comments
Southern Phone C.Southern Phone
Hi Rhys, making you feel confused or misled is the last thing we want to do! I'm really sorry to hear we haven't been more transparent with our information. We listened to our customers when they told... Read more
us we need more agents answering calls, but what it means now is that we have agents with different levels of experience, on top of being trained and working from home. We work really hard on continued staff training to ensure we're all on top of everything, so we really do appreciate this feedback! There's nothing more frustrating than waiting on a response that never comes! Especially when it's in relation to something as important as your grandmother's landline connection, so for this I really am sorry! We understand that this can make you feel disregarded and that's the opposite of what we want or what we strive for! I'd be more than happy to personally find the information you need, if you'd like to respond with your account details I'll get to the bottom of it for you myself. Thanks - ShelbyAcc196542
Please reach out to authorised rep contact info on account with any communication updates.
Southern Phone C.Southern Phone
Hi Rhys,
Thanks for that information. I have had a chat with our provisioning team and they have advised that they have made some arrangements to retain the landline number. I believe this informatio... Read more
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TimmoNorthern Region, NSW
Trying to get my Mother a simple basic Home Phone Package
On my 5th attempt at receiving a call from Southern Phones regarding their Standalone Home Phone Service. Utterly disgusting. Avoid Sothern Phones, Telstra and Optus. Just feral completely. Very disheartened
1 comment
Southern Phone C.Southern Phone
Hi Timmo,
I am so sorry for the issues you have had trying to contact us to help your mother with her service. I would like to look into this and help make it as easy as possible. If your mother is al... Read more
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UnhappyNorth Queensland, QLD
cant use BPay any more
Southern Phone have removed their BPay option, and want you to either use methods where you have to pay a surcharge, or use a cheque (who still has a chequebook?) or go to direct debit, which I refuse to do as I have had nightmare issues with this in the past. Southern Phone used to be a good company who listened to their customers - not any longer. Changing providers asap.
2 comments
Southern Phone C.Southern Phone
Hi there,
Thanks for getting in touch about this. Unfortunately, the details you received, included an error. We are definitely still receiving payments via BPAY and we sincerely apologise for any co... Read more
I will certainly do this tomorrow
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Sandra
- 3 reviews
- 3 likes
Save yourself - please do not go with southern phone
I thought changing from Telstra where I cannot get to speak to anyone to changing to Southern where I can speak to a person in a call centre in Australia would be a good thing. What a BIG mistake I made. I am changing a landline only for a relative who is elderly, on her own, and has dementia. Southern phones have managed to incorrectly port the line over before they sent the modem out, so the phone stopped working, finally got the modem and now the phone number has not been ported over correctly, she has now not had a phone for over a week. ...Read more
What a DISGRACE, this is an elderly lady who needs to be contacted everyday, especially due to her health and in covid times. They just don't care. I was promised to be called back by [name removed] a supervisor, and [name removed] the sales woman promised it was easy and not problem bringing her phone over. If I could give them a minus in stars I would. I regret the day I called them and as of this moment I still cannot get through. I have called three times this morning and wait for approx 40 mins on hold and then the phone drops out. Well done Southern, you have managed to make the call centre in the Phillippines look professional, hope your proud.3 comments
Southern Phone C.Southern Phone
Hey there Sandra.
It's really frustrating when your service is not working especially when keeping in touch is important now more than ever. Its never nice to read reviews like this and I am sorry th... Read more
Obviously you cannot comprehend the problem. It's got nothing to do with powering the modem up and down, they cut the phone off before we even received the modem. Then they are telling me it didn't ... Read more
port across properly. None of you know what you are doing. I have spoken with Katherine, Donovon, Michael, Harry, Geneviene and Jacob supposed to call back. This does not include the technical support people and nobody can resolve this. I have now gone to the ombudsman to get this sorted. NEVER EVER again would I even consider Southern phones, you are a JOKE.Southern Phone C.Southern Phone
Good morning Sandra,
The above instructions are out basic troubleshooting that we are required to perform before we can investigate this further for you. As you have expressed that you would be speak... Read more
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Ethan RSydney Surrounds, NSW
- 17 reviews
- 16 likes
Horrible service
My uncle signed up with them in February 2020 it is now August, we have the Internet, mobile and the house phone with The provider.
The house phone has been intermittently working.
And the absolute worst is when the house phone doesn’t work at all now I say is that’s been like 90% of the time.
All in all The service is shocking unless you want to be on the phone for hours at the time and getting nowhere with the phone call or they will say they will ring you back when they don’t
5 comments
Rang up again couldn't help and gave script answers (so sorry for the inconvenience) Just another number giving them money
Southern Phone C.Southern Phone
Hey there Ethan. It can be really annoying when your service is not working as it should, especially at the moment when we can't see our families as much as we would like! Keeping in touch is really i... Read more
mportant to us so I'd love to help get your phone back up and running for you! I'd like to get some answers for you, so let's start with a power cycle. What you'll need to do is turn the modem off at the power point for 10 minutes. Then switch it back on and wait another 10 minutes. If your service is still down, please respond with your account number and I'll look into it :) - ShelbySouthern Phone C.Southern Phone
Hi Ethan,
I would really like to help get your service working. Is your service working? If not, have you completed a power cycle by any chance?
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Oliver T.Tasmania
A scam
So we have been with southern phone for a few years now and only just upgraded our plan from the 20mbps to 50mbps (because getting only 1/4 speed of what we. Where paying for) and now we are getting 0.01mbps to 10mbps max even though we are paying for 50 and not to mention constant drop outs (40+ a day) and the lack of customer service it has been 4 days since I have requested to be online chat with them and they still haven't responded please please for the love of God don't go with southern phone
1 comment
Southern Phone C.Southern Phone
Hi Oliver,
This is disappointing feedback to hear, we know how important it is to have a reliable service so let's start with some speed tests to get this sorted as soon as possible for you.
If you a... Read more
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Questions & Answers
Norma Carpenter asked
Do you service 49089 area?
1 answer
Southern Phone C.Southern Phone
Hi Norma,
We service all of Australia. If you would like some more information, please head on over to our website:
www.southernphone.com.au
Lynette Lardenoyeasked
I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful
4 answers
LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.
We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone
Southern Phone C.Southern Phone
Hi Lynette,
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby
Brianasked
I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.
3 answers
thank you
I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service
Southern Phone C.Southern Phone
Hi Brian,
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby
Details
Category | Home Phone Service Providers |
---|---|
Phone Services Offered | Business and Residential |
Free International Calls Plan | No |
Plan Type | Home Phone Only |
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Southern Phone C.Southern Phone
Hi Rita,
the issues you experienced with your service, I am so glad to hear that it was resolved quickly and easily for you! Thanks so much for such an awesome review! We really appreciate your feedback! - ShelbyIt's such a pain when our phones don't work, especially at the moment when it is hard to see our loved ones, we rely on them more than ever to keep in touch! Whilst I am sorry to hear about ... Read more