??!
Southern Phone Home Phone

Southern Phone Home Phone

1.4 from 60 reviews

Reviews

(5)
(0)
(2)
(1)
(52)
  • Transparency
    1.6 (25)
  • Customer Service
    1.4 (28)
Kevin W

Kevin WMid North Coast, NSW

Southern Phone Incapable?

published
Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Kevin,
I am really concerned to hear that you have been experiencing these issues and I apologise for the inconvenience caused. Are you able to respond to my private message with your account details so I may look into this further for you?

Ann

AnnBowral

  • 14 reviews

no phone again and slow internet

published

Again - no phone and reliable internet for essential services health worker. Have been raising issue for years and as little as 2 weeks ago told that the service had been fixed. Out yet again. What happens if a service cant be provided as a result of no phone or slow internet? What if a patient misses out on essential care? I have been raising this for years and years. Doesn't Southern Phones care about the effect this lack of service may have on sick people - especially at this time with Corona? I am beyond shocked. [name removed] you are aware of this issue. You need to act.

Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Ann,
I am sorry to hear that your service isn't working correctly and apologise for the inconvenience caused. Are you able to respond to my private message so I may look into this issue for you?

lyn no phone

lyn no phoneHobart, TAS

no home phone once again

published
Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone
Home Phone Service Providers

Find out how Southern Phone Home Phone compares to other Home Phone Service Providers

Know better, choose better.

Compare all
Ian

IanGoulburn Valley, VIC

What a crap service

published

Rarely does our phone work, randomly works and then drops out again. Rang customer service and after waiting an extended time was told we are having trouble with our phone routing and our technicians are working on it. I'd suggest you get some new technicians. Same story over and over. What a useless service! I'm off to find someone who has spent money on decent infrastructure.
Shouldn't take long to find a better service because this would be at the bottom of the heap. I had had a good service but they were bought out by this dodgy outfit.
I'll ring when I find a new provider. Cheers Ian

Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone
Johnny W.

Johnny W.Sydney Surrounds, NSW

Basic phone plan for elderly people

published

For my elderly mother who just needs a phone to make calls the plan I set up for her is good value at $10 per month and works well for her

Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Johnny,
I am glad to hear that the plan your mother is on is suiting her needs so well. Please do not hesitate to reach out to us if you have any questions or concerns about your account and I can help. *Darian

John M.

John M.Sydney, NSW

Fantastic service

published

I recently had the NBN home phone connected by Southern Phone. I only need it so that my elderly mother can contact me the traditional method. While there might be some negative reviews out there my experience of Southern Phone was faultless. The modem arrived within the specified timeframe, the connection was as simple as they suggested and when contacting Southern Phone for final connection they were polite and incredibly helpful. Would not hesitate to recommend them. Particularly useful for elderly who want to retain the traditional handset while paying significantly less per month than the Telstra landline.

Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi John,
Thanks so much for reaching out to share your positive experience with us. We really appreciate the feedback! *Shelby

Discraceful

published

I am currently waiting on hold to get assistance connecting a new modem from SP for my mother, who doesn't like dealing with these things. Usual deal, 25mins to customer (dis)service, then 45 on hold waiting for tech support. My dad passed 3 years ago and he was a strong believer because he wanted to support an Aussie company. She has stuck with them but had continual problems. Land line cuts out. Random messages if people try to call her "this phone number is not valid" etc.

Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Peter,
I am so sorry to hear about the ongoing issues your mother has experienced. I know how important it is to have a reliable connection. I have sent you a private message requesting your mothers account details so I can assist further. *Darian

Sandra T.

Sandra T.

  • 2 reviews

This company lacks credibility

published
Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Sandra,
I am so sorry for the late response, I have responded to your private message answering your query. Apologies for the inconvenience this has caused. *Shelby

Disgruntled customer

Disgruntled customerSouth-Eastern Region, NSW

Inept customer service

published

Ever since nbn was installed I have had no end of frustration with this company. Being put on hold from between 15 mins to 45 max to speak with staff who provide me with conflicting information.
Almost one year later, the modem, still under warranty was finally replaced after discovering 3weeks later it was never sent out to me! After phone calls and too much time spent holding the line later..it was finally sent out to me and now doesnt work either.
I will say that the tech team staff have always been knowledgeable and helpful but customer service, although friendly never seem to know what they are talking about.
This phone company is mostly incompetent and unreliable in my experience and I would warn everyone away from them.

Customer Service
2 comments
Southern Phone
Southern Phone C.Southern Phone

Hi there,
I am really concerned to hear that your modem is still not working correctly. Are you able to respond to my private message with your account details so I may look into this for you? *Shelby

Home Phone Service Providers

Find out how Southern Phone Home Phone compares to other Home Phone Service Providers

Know better, choose better.

Compare all
Sabrina

SabrinaPerth, WA

Poor customer service.

published

Was on hold for over 40 minutes for them to answer the phone and then transfer me somewhere else and then those people hung up on me within a minute of the call saying they couldn’t help. Have only been with the company 2 weeks and already looking else were as this is the second time this has happened. Have already paid $250 within the first two weeks for my internet to be very slow and then to not be working at all, very angry with this result.

Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone
Ali Ak

Ali AkGreater Melbourne (Outer), VIC

crap internet provider they dont even deserved 1 star

published

i been with them in the past 7 months they freaking can't fix the issue and i requested to disconnect my internet and even they charge me in advance when i sign up and even though i dont have any internet with them in the past 2 months this halfwits sending me bills payments to pay please dont ever try to go with this crap nbn provider they ill rip u off

3 comments
Southern Phone
Southern Phone C.Southern Phone
Ali Ak
Ali Ak

u not resolving the issue u freaking giving people a hard time just go and annoy out to other who dont know your terrible nbn provider

Southern Phone
Southern Phone C.Southern Phone

Hello Ali,
As mentioned earlier, If you can please respond to my private message with your account details, I can investigate this further for you. *Yvette

The reviewer stated that an incentive was offered for this review

smok

smokCentral West, NSW

  • 86 reviews

Considered this company, but ran off from appauling service and non competitive rates

published
Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

Worst company to deal with

published

Left iprimus for Australian company. In two years will be leaving Australian company. Signed on 29/11/19 had no phone or internet for 3 weeks then received account for triple quoted. When you call you wait for at least 20 minutes before anyone answers. Sick of waiting for help. Going back to overseas call centre support .

Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone
Sparky

SparkyNew South Wales

deafening silence from customer service

published
1 comment
Southern Phone
Southern Phone C.Southern Phone
BROGO

BROGO

  • 2 reviews

Very bad company. Long wait times. Bad service

published

Don't think of using this lot. Some of the staff are helpful but I got one that was rude and unhelpful . She hung up on me this morning. Long wait times, over an hour most of the time, waited 109 min to fix a 10 min fault. Had my Home phone, Internet and two mobile phones moved over to them and I am still trying to sort out the mess. This company is ok, as long as you don't need help. You can't complain about the service, there is not any.

Transparency
Customer Service
4 comments
Southern Phone
Southern Phone C.Southern Phone
BROGO
BROGO
Southern Phone
Southern Phone C.Southern Phone

Hi there,
I can appreciate your frustration and I am more than happy to discuss this further with you. Please respond to my private message with your account details so I can assist you further. *Shelby

Home Phone Service Providers

Find out how Southern Phone Home Phone compares to other Home Phone Service Providers

Know better, choose better.

Compare all
Nifty Bulldog

Nifty BulldogGreater Melbourne (Inner), VIC

  • 2 reviews

Abysmal customer service

published
Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone

BEWARE!! Worst nightmare.

published
Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone
Ann L.

Ann L.South East Queensland, QLD

Worst service ever

published

Customer service wait time is dreadful been on 40 mins and still no answer. Internet is slow and have been complaining about it for weeks. Then get an email telling me problem is resolved when nothing has changed. Been with them for 8 years and watched service decline badly. I have finally had enough forget about supporting local I have had enough.moving on!

Transparency
Customer Service
3 comments
Ann L.
Ann L.
Southern Phone
Southern Phone C.Southern Phone
Ann L.
Ann L.

Account number [Number Removed]

Alan W.

Alan W.Northeast, VIC

  • 5 reviews

Just nail one foot to the ground.

published

My mother who has a heart problem is with Southern Phone she was contacted by a rep telling her to change her plan to save $4.00 per month its easy they said since then no mobile no home phone you cant speak with anyone even if you ring the sales line which they answer straight away funny that hey. They put u through to tech support and tell u your wait time is 7 mins what a load of rubbish. Just ring the communications ombudsman on 1800062058.
Maybe you should spend more time doing what you advertise instead of advertising lies.
So we were to get a call at 6pm tonight and guess what no call they can't even keep there own appointments what sort of company makes an appointment with a elderly lady and then not bother ringing FF Sakes.

Transparency
Customer Service
1 comment
Southern Phone
Southern Phone C.Southern Phone
Wayne C

Wayne CCentral, SA

  • 2 reviews

No organizational skill what so ever

published
1 comment
Southern Phone
Southern Phone C.Southern Phone
Page 1 of 3

Questions & Answers

Brian

Brianasked

I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.

3 answers
Ann
Ann

thank you

Sandra T.
Sandra T.

I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service

Southern Phone
Southern Phone C.Southern Phone

Hi Brian,
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby

Bronwyn D.

Bronwyn D.asked

How come when you have a contract with southern for a set amount for mobile,internet and house phone that are all unlimited calls, when I don’t go over my internet allowance I get charged extra every month, I gave up trying to ring as phones are never answered. So can you please explain the reasoning

2 answers
caz
caz

You're probably getting charged for 13 numbers and MSM data

Southern Phone
Southern Phone C.Southern Phone

Hi Bronwyn,
There are certain call types that are not included within plan ranges. Can you please email me at socialteam@southernphone.net.au with your account number and best contact number and I will look into this for you right away. *Darian

Melina M.

Melina M.asked

I would like to know if there is any mention about a charge for having your phone number transferred to another provider and location, as I have been charged WITHOUT being told. I got the impression that SP weren't happy as they tried their hardest to keep me

2 answers
caz
caz

Sorry Melina, no idea as I haven't yet asked

Southern Phone
Southern Phone C.Southern Phone

Hello Melina,
Yes, stated in our critical information summaries it does advise that "An $8.00 port out charge is applied if
you disconnect or transfer your service". If you have any further questions or concerns, or you would like us to send you a copy of the critical information summary, please don't hesitate to send us an email to socialteam@southernphone.net.au. *Yvette

Get an answer from our members and Southern Phone representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.