Liars. Teams are not interested in assisting
How the hell does this company survive?? My issue has been carrying on for two weeks. [Name Removed] (sales TL) apparently sorted this. Was told cant order my modem until nbn matches my address, 3 days letter was matched.
Yesterday got my modem was then told still waiting on nbn. Spoke to a [Name Removed] from tech support who was arrogant and provided no support.
Called again spoke to an [Name Removed] who had no interest in listening kept saying “here we go” no resolution this is disgusting. I will be taking this further! I’m still on the ...phone wasted 2 days off work working from home. 45 min hold then get hung up on? Does your company have call structure ? Do the calls get QA’d?? Is everything scripted? If I didn’t know whats going on i’d place my customer on hold chat to a TL figure out whats going on. I have never in my entire life have been so stressed over a useless company. Listen to my phone interactions over the last two weeks ! Surely your calls are recorded. Enough is enough. I’ve given you two weeks to sort this I have nothing to do now but escalate to the ombudsman. DO NOT USE THIS COMPANY!!!
Check your NBN plan!!!
I signed up for 100/40 plan 7 years ago (before Southern Phone) when Southern Phone took over asyium they offered me the same speed plan and gave me a discount free for 2 months (with a 500gb limited download and speed cap), since then i have never checked my internet account. Recently due to lockdown I have to work from home and I noticed that my speed is not as fast as before, when I login to my account online i can't see any plan information I have to call support to find out that i am on an 25/5 speed instead of 100/40. I was paying $90 per month on 25/5 speed for years. They can't even tell me when my plan was downgraded and support took more than 30min to get hold of. NOT HAPPY!!!!
Never recommend to anyone
No reply for queries for weeks. Very poor customer service. Internet connection was so slow or even dropping all the time. Same devices worked for closer network well when compared to southern phone
Wish I could go lower than one star
Horrendous connection, haven't been able to connect wifi to our mobile phones for almost 6 months, netflix constantly drops out, cant connect to playstation - only works consistently when working from home during the day, which has been an absolute charm working through the night with international clients...... Was overcharged by $10 a month for the first 6 months, and last month was charged a late fee for not paying a late fee that was incorrectly applied to my account. Absolute mess, surprised the company is still above water.
Find out how Southern Phone NBN 25/5 (Standard) compares to other Internet Service Providers
Know better, choose better.
Absolute rip off
Possibly the worst company I have ever dealt with. Have lost countless hrs over the past month due to being on hold for hours most days trying to get my service to work. 12 months ago my internet failed to run my streaming service. I contacted Southern phone and was told I needed a new router as the one they supplied was inadequate. I bought the router they told me to buy but it did not solve the problem. When I contacted them again regarding this they told me I needed to upgrade to faster NBN as I was on an old plan and was only getting 12 Mbp...s and needed 25. So I agreed to a new plan. It was to take up to 2 weeks to start working. After 2 weeks I rang to see what was happening. I was informed that they had made a mistake in setting up the plan and I'd have to wait another 2 weeks. After another 2 weeks and still no word I contacted them again. I got through to a technician who told me the new speed had already started. My streaming services still did not work. The technician spent some time changing a few things then informed me I would need to run cabling to make it work. I went and got cabling but I still have poor service. The next day I found my landline had been cut. Once again called Souther phone to be informed that new service would not work with my current configuration. I.E. the router they told me to purchase. I had to change to another router they had sent me and relocate where it sits. I now have my phone back but now my wifi drops out if I get 3 metres away. I asked yesterday how I could get out of this new 2 year contract and was told I couldn't and would be fined if I tried. I am completely shot with a company I want to leave and below average service. I'm 83 years old and believe I will now have to die to get away from these people. They have broken me.
Shithouse, cant stream the footy! Customer service cant help. Change providers or avoid. There's better and cheaper
Drop outs. Poor customer service. Cant stream footy. Hot spot on my phone works much better. Customer service cant help you. There is better and cheaper avaiable, so shop around.
Questions & Answers
Sorry, there are no questions about Southern Phone NBN 25/5 (Standard) but you can read 131 questions about Southern Phone Broadband.
Get an answer from our members and Southern Phone representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$65.00|
|Typical Evening Download Speed||19.0 Mbps|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
|Packages Available||Bundle and Standalone|
Other Internet Service Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.