Southern Phone NBN 25/5 (Basic)

After issues with other companies for basic NBN the Leppington area I finally have a company to rave about! No dropouts or lagging and $47/mth for 6mths. Loving it! Show details ·  1

I noticed Southern NBN had a rating of 1.6 stars but I guess the cheap price got me interested in the risk. When I rang the guy he was actually quite polite. But was caught off guard when he said they would have to do a credit check. I gave my licence details & agreed but found that very uncomfortably strange In all the years using NBN I’ve never… Read more

been asked that. I agreee though.

Then he told me it could take up to 3 days before Southern could connect me up to NBN. With EVERY other company I used I have been put on within hours. I politely said this has been ridiculous and I would look elsewhere where.

Rang another company. Was online in hours. They had 4.7 star rating and I can see why. Might have paid a little extra but as they say you get what you pay for

Had to verify myself TWICE, one after the other, in same call! International call center in a country where they are know for their scam call centers (I wont deal with call centers internationally due to not wanting to expose myself to scams). The operater had NO IDEA what she was talking about!!!!! I hang up without achieving anything! Cant… Read more

find anywhere on the website where I can email directly with them (dont do online chat as its same as calling a international call center).........in short VERY HARD to communiction with someone in Australia who knows what they are talking about!

Simple and straightforward churn from my previous NBN provider. I did not have to make any changes to my wireless router - it was all seamless and the switchover happened in the early hours of the morning when I was asleep and on the date that I nominated for the changeover. I did not have to reach out to the Southern Phone Broadband team for… Read more ·  1

any assistance. With the cost of living crunch, I was looking for a basic NBN service at a reasonable price without gimmicks nor short term discounted prices, and Southern Phone Broadband met the search criteria. Based on my first hand experience, I am happy to give credit where credit is due.

Would not honour their advertised online deal – Signed up for the Black Friday $45 a month for 12 months plan, they refuse to honour the deal, and charge me $49 a month for six months, I phoned them up and said you’ve signed me up for the wrong deal and they said no we haven’t. I said yes you have. I signed up for the black Friday $45 a month plan for 12 months and they would not honour it and… Read more

refuse to acknowledge the deal even though it’s still listed on their website. Avoid this company at all cost don’t even bother with them.

I finally canceled my nbn – Update to a previous post about poor connection due to the NBN being down state-wide here in NSW & the ACT. After a reply from a representative of Southern Ph, I tried to connect with said rep as requested, to no avail. By then, I was sick of the continued drop-outs I was experiencing and canceled the NBN with them and went with another carrier. I… Read more

now have 100/18 nbn with that carrier and can utilize HD when viewing my favorite portals. The slight increase in monthly fees is certainly worth the results. After many years with Southern Ph nbn, I did not appreciate the lack of response and assistance. I no longer recommend the company to people with whom I discuss internet providers.

Can’t purchase – Tried to sign up online for 2 days. Error when submitting order. Tried phoning sales. On hold for half an hour. Guess it’s a preview of what was to come. Dodged a bullet. Show details

Longtime customer lodged two complaints but complaints dept never calls back – I was charged overdue fees when the company didn't send me a bill for 4 months and then bullied by a "customer service" representative when I called to query. Apparently I should have called them when I didn't get a bill and they are within their rights to charge extra fees on a bill that never came. Complaints dept. was supposed to get back to me in 3 days.....a month ago. Lodged an online complaint....same story. Show details

Slow and drops out – The service is slow and regularly drops out most likely because they do not purchase enough bandwidth and trying to contact them is a nightmare, I will be finding a new service very soon Show details

Auto Billing Overcharged Constantly – Was incorrectly sent an overdue bill for $610.20c !!! As soon as I got this stupid large incorrect overdue bill, I wrang the number on the email 1800 356 227, which was apparently 'hardship payments' and got some flippant guy who must not be recording the conversations because he pathetically tried to behave like a thug. There was no hint of… Read more

apology or reasoning, he just said, "mate, that bill was meant for somebody else, just ignore it" no assurance or apology at all (literally no hint of apology or empathy or even civility, it was as if he was saying 'yeah so what?') He then started providing info that contradicted what my account portal says and told me this was not his dept (I rang the number on the email!!!). I asked to speak to someone else, he then transferred me to a professional woman who said he should not have transferred me to her accounts dept, but she was able to resolve the issue quickly and professionally anyway. I've been overcharged by auto billing on more than one occasion. and the service regualarly drops out, forcing us to use up our mobile data. But it is the bullish, unapologetic, rude, manner of this guy who answered the 'hardship accounts' phone line after I was incorrectly sent a bill for $610 that was not mine, who is the reason I will be changing provider. Frightening to give our bank details to guys that have no ability to communicate like civil people and escalate an already stressful situation. Don't use Southern Phone.

Terrible do not use them – Terrible service. 26 dropouts in 24 hours. This happens most days. Also very slow when its on its not useable. I sent them pics of dropouts. I sent them Constant emails that did not get answered and made constant calls and nothing was resolved. The nbn line may not all be their fault but the biggest issue is they dont have 4g or 5g switchover… Read more

when nbn drops out. They dont tell you this when you sign up. Finally got another provider and it took us 3 calls to get them to disconnect us. They kept saying they did it but they did not Southern Phone are supposed to refund me for dropouts but the person John who told us to call him back suddenly became unavailable. Was told someone from complaints would call us the next day. 3 days and I have had to call THEM eevery day and they avoid the calls or tell me someone will call me back but no one ever does. No doubt I will be wasting more of my time trying to call them today. Their internet is unuseable and their customer service non existent.

Liars. Teams are not interested in assisting – How the hell does this company survive?? My issue has been carrying on for two weeks. [Name Removed] (sales TL) apparently sorted this. Was told cant order my modem until nbn matches my address, 3 days letter was matched. Yesterday got my modem was then told still waiting on nbn. Spoke to a [Name Removed] from tech support who was arrogant and… Read more

provided no support.

Called again spoke to an [Name Removed] who had no interest in listening kept saying “here we go” no resolution this is disgusting. I will be taking this further! I’m still on the phone wasted 2 days off work working from home. 45 min hold then get hung up on? Does your company have call structure ? Do the calls get QA’d?? Is everything scripted? If I didn’t know whats going on i’d place my customer on hold chat to a TL figure out whats going on. I have never in my entire life have been so stressed over a useless company. Listen to my phone interactions over the last two weeks ! Surely your calls are recorded. Enough is enough. I’ve given you two weeks to sort this I have nothing to do now but escalate to the ombudsman.

DO NOT USE THIS COMPANY!!!

Check your NBN plan!!! – I signed up for 100/40 plan 7 years ago (before Southern Phone) when Southern Phone took over asyium they offered me the same speed plan and gave me a discount free for 2 months (with a 500gb limited download and speed cap), since then i have never checked my internet account. Recently due to lockdown I have to work from home and I noticed that… Read more

my speed is not as fast as before, when I login to my account online i can't see any plan information I have to call support to find out that i am on an 25/5 speed instead of 100/40. I was paying $90 per month on 25/5 speed for years. They can't even tell me when my plan was downgraded and support took more than 30min to get hold of. NOT HAPPY!!!!

Never recommend to anyone – No reply for queries for weeks. Very poor customer service. Internet connection was so slow or even dropping all the time. Same devices worked for closer network well when compared to southern phone Show details

Wish I could go lower than one star – Horrendous connection, haven't been able to connect wifi to our mobile phones for almost 6 months, netflix constantly drops out, cant connect to playstation - only works consistently when working from home during the day, which has been an absolute charm working through the night with international clients...... Was overcharged by $10 a month for… Read more

the first 6 months, and last month was charged a late fee for not paying a late fee that was incorrectly applied to my account. Absolute mess, surprised the company is still above water.

Absolute rip off – Possibly the worst company I have ever dealt with. Have lost countless hrs over the past month due to being on hold for hours most days trying to get my service to work. 12 months ago my internet failed to run my streaming service. I contacted Southern phone and was told I needed a new router as the one they supplied was inadequate. I bought the… Read more

router they told me to buy but it did not solve the problem. When I contacted them again regarding this they told me I needed to upgrade to faster NBN as I was on an old plan and was only getting 12 Mbps and needed 25. So I agreed to a new plan. It was to take up to 2 weeks to start working. After 2 weeks I rang to see what was happening. I was informed that they had made a mistake in setting up the plan and I'd have to wait another 2 weeks. After another 2 weeks and still no word I contacted them again. I got through to a technician who told me the new speed had already started. My streaming services still did not work. The technician spent some time changing a few things then informed me I would need to run cabling to make it work. I went and got cabling but I still have poor service. The next day I found my landline had been cut. Once again called Souther phone to be informed that new service would not work with my current configuration. I.E. the router they told me to purchase. I had to change to another router they had sent me and relocate where it sits. I now have my phone back but now my wifi drops out if I get 3 metres away. I asked yesterday how I could get out of this new 2 year contract and was told I couldn't and would be fined if I tried. I am completely shot with a company I want to leave and below average service. I'm 83 years old and believe I will now have to die to get away from these people. They have broken me.

Shithouse, cant stream the footy! Customer service cant help. Change providers or avoid. There's better and cheaper – Drop outs. Poor customer service. Cant stream footy. Hot spot on my phone works much better. Customer service cant help you. There is better and cheaper avaiable, so shop around. Show details