SP Screens

Absolutely thrilled with this product. Every step of the way was highly professional and the look of the final product is just great. Would highly recommend this company.

Great service from start to finish by SP Screens, Sutherland shire. Luke from Miranda store was the utmost professionsal from start to finish. The door is superbly installed. I would highly recommend SP screens to anyone. Show details

Not happy have had a retractable screen door for 12 months bottom part of screen kept popping out yesterday the screen popped out top and bottom we can't get it back in. $1800 down the drain after reading the reviews don't like my chances on getting it fixed. Should have gone with Crimsafe.

Great service from start to finish by SP Screens, Sutherland shire. They were efficient and reasonable priced, with special mention of the lovely young man that did the installation of my sliding fly screen. I would highly recommend SP screens to anyone. Show details

Expensive, dreadful service. Wanted to charge >$200 service fee to fix a screen that had been installed and came off frame within 2 weeks. Took me 2 emails and 3 phone calls to hear back from them. Avoid at all costs. Show details

When I first engaged this company, the owner of our area (southern GC) was lovely and knew his stuff. Well, probably should have gone with another company considering it’s just been issue after issue. The first one, they were 4 weeks overdue, (yes it was Xmas but come on). When you give an ETA, 1 or 2 weeks is acceptable but not 4. Once the… Read more

install happened we could no longer open 2x windows. Took them FOUR WEEKS to come back and fix it, then when the last big storm hit we discovered that one of the screens in our bedroom has been installed so tightly that waster can’t flow out the bottom so it now just floods into our bedroom. I’ve called, emailed and had zero response from them. When I did get onto them regarding the issues with the windows not opening the receptionist had ZERO idea what she was talking about and told me to try and loosen them myself? Ah, you guys drilled the screws THROUGH my window, how would one do that? This company is actually so bloody useless. Go elsewhere.

Avoid SP Screens, worse customer service I’ve received, and their product is poor quality . Show details

Not reliable worker - NO SHOW – Not very professional. Matt scheduled a time in my house today and didn't show up. He rang my phone and I called him back literally 2 min after and he didn't pick up. I had to change my whole working schedule because of that. Very bad way to start

STAY CLEAR – It was a problem trying to get a quote, so I would hate to see what it would be like to try and have them actually do the job. No wonder their rating is low. Do yourself a favor and stay clear.

Great Service – Great communication & prompt service from SPScreens. The lovely John came over to quote. He provided a great explanation and overview of the product. We appreciated John’s help. A great rep for SPScreens.

Totally Incompetent – Went to these guys as a returning customer but that was the biggest mistake ever. Have been waiting since 28th June to have fly screens installed- they tried to install in August but the measurements were wrong - even though they came out to measure it twice!! We were told that we would be bumped up and doors made as a priority- 2 weeks later I… Read more

was still chasing them. Now I’ve just been told some sob story that the powder coating finishing is not good on the ones just produced and I can either wait another 4 - 6 weeks and hopefully the powder coating will be right or I can have my money refunded. Of course I’ve got my money refunded as I don’t want to deal with their incompetence any more. Absolute joke of a company- wouldn’t bother with them again and strongly advise any of you to go and get your security screens somewhere else so you don’t go through the hell I’ve been through.

Great service and communication – Great service and communication Matt explained the difference in products.This was our first meeting made me feel very comfortable and very knowledgeable on the product he was selling. The quote was reasonable the samples were good quality happy with what I ordered and again great service thanks Matt.

Gratitude – Absolutely fantastic service, and extremely happy with my screen door Show details

Could not recommend – Called for a quote in October last year Quoted price OK and paid 50% deposit installation within 6 weeks Installation stalled with excuse after excuse after excuse November turned up and doors would not fit because handles clash with existing doors Promised to fit new tracks for the doors delay after delay finally installer arrived to fit… Read more

tracks. Doors seem ok and fitting unbelievable.. Doors leave a 50 mm gap so every insect and rodent smaller than a large Kangaroo can enter the rooms. There is no locking strip because the doors to not meet at a point they should and the 50mm gap makes this impossible. I was warned this was not a security door but a safety door which was ok . As it turns out they are not even a screen doors because of the aformentioned gap. INstaller said would be backto rectify in a couple of days in mid December; this has not happened an sms messages to the office go unanswered. Definately could not recommend for work done or customer service.

Disappointed when considering returning as repeat customer – I called and left a voicemail on Monday stating my name and details and that I was a repeat customer ready to order a door. No return call. When I called again on Thursday and mentioned this, the response was around how booked up they are, the backlog etc and mildly apologetic, and to call back mid January to see if they could organise a quote… Read more

then.

The product we ordered this time last year was good and the service likewise. Hence the 3 stars. However SP seems to have more business than it needs to the detriment of the customer. Not sure if I will call back in Jan.

Quality all round – Had 3 new security doors fitted replacing old screen doors. Measurements were taken twice before the final fit. The product is first class, triple locking and so precise. The work was done without fuss and I couldn't be happier with both service and the end result.

Just perfect! – I wasn't an easy customer....changed my mind a couple of times. But all my indesision was taken in its stride by Nick, the owner, and the end result was just perfect. Thanks for your kindness and professionalism. Show details

Disappointed – SP screens ad used to say "Always on guard" for security. I paid approx $3000.00 for several screens only to be told by my local handy man, painter and builder that these screens can be easily removed. You just need the right tool that can can be purchased from Bunnings for about $5.00! I am extremely disappointed. Should have gone with Crim safe. Turns out, they are a very expensive fly screen. Show details

Poor after sales service – I purchased some rather expensive screen doors from SP Screens shortly after renovating our home. The doors are great and the service at the time of installation was good. A short time ago one of the small plastic rollers on the base of the door cracked and has to be replaced. I contacted SP Screens at Kirrawee where I bought the doors, to get… Read more

this small part. Firstly, there is no way to get in touch directly with your local supplier. I had to wait a long time to get through on an 1300 number. Second, I was told SP Screens do not store spare or replacement parts and I would have to contact the supplier in Qld. When the doors were installed I spoke to the tradesman for some time and watched him do the job. I saw he had a truck full of all sorts of spare parts including the roller mechanisms for the bottom of the doors. So, I know they've got the small plastic part I want. Pretty poor customer service with a bit of dishonesty thrown in.

Strongly built and stylish – Ordered double sliding screen on line.Process was really easy.Installation extremely professional and prompt.Nothing was a problem for this Company. Will be ordering a front screen door shortly.

Amazing product and customer service – We ordered gates, they look amazing, were supplied and installed within the timeframe quoted. Installation was amazing so prompt and did such a good job Show details

Abusive towards paying customer DO NOT RECOMMEND! Slurred at us when could not do job – Payed over $1000 for screen for work to be done, when employee would not do this he said we need to pay extra, tho this is what he is payed for. He became abusive when handyman came to check and received damage he had cause,started to slur us out left with not even half finished, worse then started. Would have attacked me if i was not to bring in the handyman to protect me. i felt endangered by their interaction.

Would rate 0 stars if possible – Installer was petrified of heights could barely climb our scaffold lucky my husband was there to help. Offered $100 off the service if my husband installed the back screens which he did. They tried to charge us full price and have been absolutely harassing us ever since as we paid everything minus the $100. My speaker does not work so I have told… Read more

them many times to call my husband which they don’t. Only keep harassing me with messages left and emails. DO NOT RECOMMEND

Rubbish quality – Installed screen door in September , screen is falling apart. Both doors wont stay open either . Customer service is appalling. They came to look a the door and made up his own conclusion and wanted to charge me more Show details

Retractable Screen Problems – I have a dog and also my grandchild visits us regularly. The screen keeps popping out of the bottom rail if it is slightly touched . Even the wind moves the mesh from the bottom rail . It is only a couple of months old and one of the strings is broken. The cost to repair it is around $600. The screen was about $2000. I would not recommend this type of screen to anyone. Show details

Not good. Hopeless – The product is good but the after sales service is hopeless. We ordered the screen in November 21, they measured and said it would be installed January. It did not get installed until March! SP screens franchise their installations which you don't realise until they set up an appointment and get told they only have one installer in your area.… Read more

What! We were very patient as there was Covid, Christmas, but the installer had some issues which is OK, but they didn't organise an alternative person to install the door. Each time they reset the install it was 4 weeks later. It was a joke and I had to complain every time and they moved the install earlier. I would never use or recommend this company. Read the details of the business and how they franchise their business.