Sad to see the degradation of a previously good product.
Fifteen years ago I replaced five halogen pool lights, four in the pool and one in the spa, with Spa Electrics multi colour retrofit LED lights. The lights are on a timer and run a few hours every evening. Four of the five lights still work although not as brightly as originally. Alas, eighteen months ago, the water level dropped in the Spa and the light in the spa burnt out, my fault, I replaced it.
The replacement light, a little after twelve months and warranty period, started to dull and then stopped working. This was not due to not bei...
Poor quality short life LEDs
After very little actual burning hours they are out of warranty and fail - various leds or colours progressively fail until the light is useless. Suggests cheap poor quality LEDs used in a premium priced product. Customer service is passive aggressive - helpful nonsense with NO care or result - buy another one they say !! They were given every opportunity to make a gesture ......... forget it.
Rubbish Electrics should be their name
I purchased 3 x top of the line multi colored lights costing around $400 each, within 12 months one stopped working. They made me jump through hoops to honor that. Then 1 year later both the others stopped working just out of warranty. As I'm an Electrician I pulled them out to assess. When they were pulled out they were full of water where all the factory seals had failed around the screws. The solution when i phoned them was send them in and if repairable its around $180 each. $1600 for three lights that last 2.5 years and I'm going to send t...hem in for a paid repair?? seriously $180!! You can buy a much better light that will last longer than 2 years. Don't waste your money on this product. Your not buying a better product. Service just as bad as product
4 failed out of 7
i replaced 7 halogen poolrite pool lights with 7 spa electric LED lights, each costing $295 dollars. Of the 7 lights installed 2 years ago, only 3 are still working. I would love to go back to the halogen lights if I had not thrown them away!! What a terrible waste of money and effort. Definitely think again before purchasing these lights. At least with the halogen lights it was easy to replace the bulbs or bulb assembly every couple of years. These new lights are for the garbage bin.
Good customer service
Both pool lights went together after two years from pool build. Hardly used them in that period. Explained to customer service and they advised me to return them for inspection. Next thing I knew two new lights arrived. I know a lot of people complaining about the limited life you get out of them and hopefully new ones last a long time as they are not cheap. So overall customer service and replacement was great. They say you must use them so they don’t damage but I can’t understand why they this nor does the pool shop guys !!!
Spa Electrics pool light failed
Paid $300 plus for this light and failed after two years.
When I rang the company they said it probably wasn't the LED but the board and I should return.
Considering the expected life from LED this is a huge fail, I'm looking for a different cheaper light
Poor quality and misleading customer service
GKRX/GK7 Multicoloured light purchased 4 years ago. Last season the light went dim and this year I decided to have it repaired. Dismantled the light and noticed the LED module had started to corrode. Contacted customer support to try and purchase a new LED PCB module, only to be told they could not supply spare parts but I could send the light back to have it "repaired" for $266.50 (including gst and their freight), this did not include my cost for returning the light. Compare this to the cost of a new light, which can be found online for $285 ...+ freight, I was a little bemused. I asked how they could quote a fixed price for repair when they did not know what was wrong with my light. I was told "we replace the majority of the components (which includes the rim, lens, gaskets) so the light appears new". I explained that I did not want to refurbish my light, just replace the failed component. My rim, lens and gasket are in perfect condition and do not need replacing. This is a waste of my money and also this irresponsible behavior by businesses is damaging to the environment. The customer support agent said this service was offered to customers so they did not have to buy a new light "The price we have quoted for the repair is less than half that of a brand new light"!!! Hang on a minute, a new light at full RRP is $350 + GST and the "repair" is $225 + GST, that makes the repair 64% the cost of a new light. Nearly 2/3 the cost, not less than 1/2 the cost. And if you take the lowest price for the light available on the net, the "repair" price is 87% of the cost of a new light (excluding my return freight which makes it even more expensive). So I will not be getting a "repair" and I will certainly not be buying a new GKRX. Treating customer requests for honest repair as a revenue stream is not good customer service, and a light "Designed and manufactured in Australia" failing after 3 years is not good quality or value for money.
We had our lights installed by the pool company only 2 years ago. Both have failed and have water inside. Emailed and got told we can send back for repair at $219 per light which would cost $438. Not happy and would not recommend this product.
The three GK7 blue lights in my pool lasted on average of 4 yrs, when they became too dim. Refurbishment costs including transport was not much less than buying new on the web.
They told me 5-7 yrs should be expected though I note the warranty was for 1 only. I asked if there was a type with greater longevity available.
Very expensive way to light a pool. As I understand it the GKRX I have been supplied as a replacement offers no real prospect of an improvement. Their LED technology is not up to it it seems; and their warranty demonstrates that.
Great Customer service and fast.
2 weeks ago my LED pool light stopped working , called Spa Electric informed them, they asked me to send back.... they replaced it very quickly and shipped and received within 24 hours from Vic to Perth..
Many Thanks Spa electrics. Great warranty cover.
Great After Sales Service
Some time back I had a number of lights fail prematurely. After contacting Spa Electrics I found they have a well organised warranty department with a repair service for lights up to a certain age (5 years I think). There was a woman named Kelly who looked after all the warranty claims and she was excellent to deal with.
They agreed that my lights shouldn’t have failed in the time that they did and they replaced them all at no charge. From what I have seen they have a very well organised workshop and repair process.
I am a little surprised at some of the bad reviews here because I found them to be very fair and reasonable in my claim. They are a very expensive light, but I found the service and backup was excellent.
Poor quality. Didn’t last 12 months
I bought a GKEZ/GK7 just on 12 months ago and it failed with less than 12 months use. It just blinks red now. My old cheap Chinese model lasted about 6 years but I thought I would go high end, but all I got was high cost low quality. I have been waiting for over a week for my pool shop to advise if Spa Electrics will replace it but I am unsure if I want the hassle again and maybe I will just go back to the resin filled Chinese model.
Fixed a Faulty Light
I am a bit surprised to read such bad reviews. I rang spa electrics and they requested I post back to them to review. They sent me a new light within days. I found their customer service excellent. I suppose the pool light failing was frustrating but very happy with them when switched on. If the other one goes then I will probably question there long term reliability.
Expensive AND quick to fail
Our first light lasted less than 4 years, the replacement 'refurbished' light they sent us after we mailed the old carcass back to them at our expense (was almost as expensive as a brand new light) has just died after about 3 years. I can't recommend a product that sits unused for 6 months of the year and is turned on for roughly 10 hours every 12 months - while my six dollar LED downlights are still burning after 5 years and counting. The WN9 we have (part of the WN series which includes the WNRX) seems designed to break - an expensive and f...ailure prone piece of equipment that doesn't live up to the flashy promises of the Spa Electrics website. Hard to find reviews on their products but I thought I might save someone else from making the same mistake we did by installing a Spa Elecrtics LED pool light.
SpaElectrics poor quality lights
Spa Electrics pool & spa lights are a scam, we have replaced 7 x LED light fittings in the past 6 years and on average they last 2 years. We very rarely turn our lights on eg. a maximum of 20 hours a year, very occasionally for scooping the leaves at night, we don't entertain! There is no doubt the LED diodes and circuit board components are of the cheapest quality designed to breakdown after a short period of time, especially when comparing to LED downlights used in a house which are exposed to extreme hot temperatures which damages the LED's. Now I know why they are such a massive profitable company for selling budget lights at a premium cost dominating the whole market, This is TERRIBLE!!!
Questions & Answers
Is there any other brands that will fit this 2 screw wall connection? The screw holes are about 150mm apart. I only have 1 out of 4 that still work after a few years of hardly any use.
Beau I don't know the answer to your question. I'm so disappointed with Spa Electrics I have put it in the 'Too hard basket'. I haven't searched for an alternative. I'm hoping Spa Electrics will restore their previous reputation for quality and lift their current game and use quality LED's. At the price you expect quality. May I suggest a pool shop may know the answer to your question. If you find the answer, please post the solution for us all.
I have previously contacted a few local pool shops but they told me they know nothing that will fit it. I might try a few pool lighting specialists that may have an answer. Cheers
I have a atom series multicolour pool lights that don't reset in sync even though wired from a single switch. Any suggestions? I have tried the reset instructions in the manual and they rest the 1 and 2 terminal lights with different colours.
hi you may need iRIS Lighting Controller, or try by turning the main switch off on it should change color.
Hi, did you go back to the company and highlight the issue just in case you have done something wrong or it is just faulty? I am also looking for new lights and was just about to buy these ones but will wait for your feedback.
Shawn, yes I did make contact with the company and I shared multiple photos highlighting the issue but they were not interested in helping me out. This is how it is supposed to look based on the technology they use. Admittedly it does light up the pool but the dark shadows is not normal. Just don't buy this brand.
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