Spa Electrics

Retrofit multiplus light and iris controller. This is an excellently made and engineered product. Very easy installation and app control setup. Works as should and meets all claims by the manufacturer and more. If you do a bit of googling you can get this light to be SIRI friendly. Wouldn't hesitate to recommend. Show details ·  1

Purchased 2x EMRX retro fit lights 3 years ago, and one of them the face/diffuser has come off and the light stopped working, and the other is significantly dimmer - looks like 1/4 LED's are left working. Really disappointed - these lights were almost $500 each. Show details

Problem sorted, and then some! – Fitting failed after 4 years, read all the reviews then contacted Jessica at Spa Electrics directly. She was most helpful, repair/replacement at well below full price, and a matching fitting for our second light so they didn’t look different. Fast, efficient, very personable. Show details ·  1

Fabulous Customer Service – Couldn't be happier with the service provided by Rose at SpaElectrics. She seriously went above & beyond all expectations in our recent interactions. Thank you so much, this level of customer service is hard to come by these days. Show reply

Expensive for a pool light, but when it is working they are good – Purchased 2 x GKRX / GK7 - LED Pool Light - MULTI Colour - Variable Voltage in February 2020. Installed by an electrician as a retrofit to our existing lights. The lights get used frequently (come on at sunset and stay on till 10pm each night). So well within the stated 50,000 hours of LED life. One light has now completely stopped working. … Read more ·  2

For a $365 light I would expect it to last at least 10 years (until the LED gives in).

UPDATE: The service I have received from Spa Electrics was great and I have no complaints. They happily replaced the light at no charge (before even becoming aware of the review). The returns process was simple enough - I packaged my faulty light (I still had the original packaging) and sent it back via express post. Within two days, they had assessed the faulty light, and had sent a replacement back to me. Can't complain and I've updated my star rating to 4 - it would have been 5 if the light hadn't broken in the first place.

After the initial overwhelming frustration to install my spa electrics lights , Spa electrics contacted me to resolve the difficultly I was having & were extremely helpful guiding my daughter thru the download install process ! Now it’s working perfectly as it should ! Thankyou spa electrics !!! Show details

Multi color lights honest review – [Content Removed] lights - mine have never worked properly tried to no end to get them to work - on off [Content Removed] - repaired a light might look at trying to repair the other light but I have zero confidence this will work Will probably replace them with a different brand

Horrible lights and a pointless refund period – So, just like the other reviews, these lights seem to last about three years. The problem is they leak and when moisture gets inside, they obviously short out and are subsequently destroyed. Three years is past the warranty period, which is not acceptable for a product this bad and expensive. At over $400 a piece, not many of us are willing to… Read more

spend that every three years for pool lights. Anyway, I would not recommend these. If you can find something at a more reasonable price, the quality will be at least the same, and I wouldn't doubt it would be better, to be honest.

Save Your Money – Save your money and look for something else. I had one light replaced and that didn’t last 12 months. I had it set up for 3 hours a night for 3 months over summer. I left it for a few years just blinking on and off hardly working until it stopped altogether. Decided to replace it with a spare I had. See if this one last the 3 months..

Terrible – Had a retrokit led light installed, I paid the premium expecting it to last for many years, well after 2-3 years it died with the flicker of death. Spaelectrics dont want to know you the day after the warranty period expires. Dont waste your money

Don't honour ACL obligations – Have had two WNRX multi plus lights fail after 3 years of use. As others have stated, warranty is only 2 years and they charge over $200 by the time postage is included to refurbish them. They are not of reasonable quality and Spa Electric refuses to honour their obligations under Australian Consumer Law to repair, refund or replace at not cost due to their poor quality, and insist that their warranty terms take precedence. Show details

Disappointed with product for price – Very disappointed with product. Moved into new house January of 2023. Since then have had two faulty retro GKRX. Followed manuals instruction to turn on weekly but still have failure. For the cost per light I would expect a longer life cycle. Thankfully spa electrics got in contact and fixed it under warranty. It was a seamless changeover. Thankfully their customer service was very good. Show details

Spa Electrics WN Series Pool Lights – We had our pool commissioned in December 2019 with 6 Spa Electrics WN Series Pool lights. In 2021, we had 2 replaced under warranty by Spa Electrics as the lights kept flickering. Later that year, we had 2 more replaced for the same issue. In mid 2023, yet another 2 (that's ALL of them by now) showed the same flickering issue. I raised it with… Read more

Spa Electrics and they said that I could bring/send them in to be repaired or replaced at a cost of $175 each.

I questioned them whether this is a known issue to which they responded blankly, "once you send them in for repair we will be able to assess them..."

All 6 lights showed the same issue within 3 years (100% failuer rate wihtin 3 years)

For an inital outlay of over $1,800 I find it reprehensible that the warranty period is so short and that for a few dollars they are not willing to go the extra mile to keep customers happy.

The lights cost ~$300 each new, and now 100% of them have failed in 3 years. I cannot, I repeat, I cannot believe that Spa Electrics is asking me to pay for replacement when it is so, so obvious that these lights must have a quality issue.

poor and expensive – has been in a while now, installed with the pool, didnt last past the warranty period. both were replaced during the warranty, one is still going but the other has died - $300 dollars a pot - please dont waste your money - it should be illegal to sell rubbish like this. in the old days of my parents pool there was a 24V halogen globe. sure it… Read more

needed to be replaced every two years after about 50 hours of use (halogen do not last long in cold water temp) but so do these LED fittings - but the halogen cost $10 and these cost $300. if the halogens were 50W at 50hours cost is about $1 to run over those hours - hard to see where there is any saving. sure its only one colour but for a $580 saving i could live with one colour, i wish pools were still offered with the cheaper alternative, we have been sold rubbish on how long LED's last and how little they cost to run

Water Ingress to both GKRX Pool Lights, with IPX8 waterproof rating, Massive Fail!! – Both Spa Electrics GKRX led Retrofit Pool Lights purchased 2018, Installed March 2019 hardly used. Both lights have water ingress and no longer operate,I also purchased the dual Transformer and remote. This shouldn't happen when they boast IPX8 waterproof rating. very disappointed Show details

Spa Electric light will fail – Two out of three lights failed within three years with minimal use. No way to replace parts other than buy whole new lights. I'm looking for a different brand. Show details

Pool Lights Poor Durability – Good service - Poor Product. $300+ light - replaced (3) times under warranty since Oct 2019. GKRX LED series. Latest light was newer model with issues resolved apparentely. Use for 30 mins every week as recommended. Never over used. Replaced 2020 and now dead again. Power checked at light (OK) - Transformer checked (OK) - was replaced by… Read more

Jims Pool Care professionally. They just dont last and certainly nowhere near 50,000 hours. Serial no: GX 66894

Below average. Will not last – I purchased a Spa Electrics retro replacement light from an online retailer in late 2021. The light looked great for the half a dozen times it was used until it died sometime between 2022 and late 2023. Spa Electrics fixed the light at a charge of $195 (when dropping off the light, I was told that they would do fault finding, received a call an… Read more

hour later saying it had been repaired and ready to pick up. I wrongly assumed it would be free of charge, noting that I never gave consent for the repair to proceed at that price). I understand a company can have a warranty period, but under consumer law I would consider that two years is not a reasonable life span for a product worth $300.

It was explained that the light needs to be run for 30 minutes every week in order to reduce water ingress. I'll add that there were zero signs of water ingress in the terminal block area and the lanolin was still fully intact.

If you want a light that lasts a year, maybe two, and therefore costs about $150p.a, then this is the product for you. I suggest to avoid!

Spa Electrics GKRX series tri colour pool light – Had pool Liner replaced and upgraded to the GKRX series LED pool light to replace the old one (give it a new look). Thinking buying an Aussie product that would last I was mistaken. The light hasn't been used that much at all only turned on for night swims maybe 30 hours if I'm lucky. Disappointed to say the least. It is over the warranty period… Read more

but still for very few hours of use one would think it would last more than a year. Can't see 50,000 hours out of this light. I know things don't last forever. Hopefully Spa electrics take note.

Regards John

l wouldn't recommend – Found my way here while researching a new pool light to replace a Spa Electric light installed 6 years ago, but which hasn't worked for a number of years. The design on the light was good, easy retrofit and connections appeared to be well designed for a pool light. But it didn't last, the LEDs may be rated to 50,000hrs but the electronics… Read more

certainly aren't. I doubt that the light was actually switch on for more than 50hrs in the 4 years that it worked before flickering and dying completely. In hindsight I likely paid a premium for a light 'made in Australia' thinking that it would last. I was wrong.

Shadow from LED pool light – Had retro LED pool light fitted replacing our spa electric halogen light which worked perfectly for 20 years LED light produced an arc shaped shadow which the company said was normal and nothing can be done A far worse result than the out going halogen Not acceptable result from latest technology

Another bunch of failed lights – I had 4 Spa electrics tri colour lights installed in a new pool build in Feb 2019 @ $400 each. Fast forward to November 2022 and 2 have failed completely and one is "one the way out" and is operating intermittently. This appears to be a common occurrence with Spa Electrics lights looking at the other reviews. I contacted them and basically it's… Read more

too bad, so sad. They want $194 EACH to replace them with "refurbished" units that presumably also don't have any warranty. Unfortunately they seem to have the market sewn up with their overpriced rubbish, so there's not a lot of other options out there. Avoid Spa Electrics if you can.

top dollar for leaking pool lights – Purchased 3 multicoloured lights for new pool build. Lights only lasted over 1 yr. Spa Electric must be kidding themselves charging $400 per light eating barely over 1 yr. Dont purchase this rubbish, there must be a better product out there. Show details

Very expensive item and not fit for purpose – Atom series niche lights (multi colour), came with a extended 2 year warranty on installation but only lasted two years before turning red (last year) and now only one works. could have sent them back(last year) under warranty, but they wanted us to pay for everything, no real customer service and clearly (judging by the constant poor reviews) these item are really are not fit for purpose. Show details

Overpriced – Didn't even get 3 years out of our 3 LED multi lights. At $400 each you would expect them to last a bit longer. I rang the tech support and was quoted $250 each to repair + freight and wont sell any parts. Seems like their modus operandi to offer a repair service for an inferior product. One yera warranty on these are a joke. A person would be foolish to be sucked into this......... Show details

Spa electrics Quantum LED pool light - trash – This light was used about 20 times over the 3 year we have had our pool (only for an hour or two each time). Failed already, pull the light out of the pool to see its filled with water. Poor seals used in manufacture. Steer clear at all costs, otherwise you're up for another $400 plus install every couple of years. Total scam... Show details

Sad to see the degradation of a previously good product – Fifteen years ago I replaced five halogen pool lights, four in the pool and one in the spa, with Spa Electrics multi colour retrofit LED lights. The lights are on a timer and run a few hours every evening. Four of the five lights still work although not as brightly as originally. Alas, eighteen months ago, the water level dropped in the Spa and… Read more

the light in the spa burnt out, my fault, I replaced it. The replacement light, a little after twelve months and warranty period, started to dull and then stopped working. This was not due to not being immersed and not my fault. Initially I thought I was unlucky but after reading similar reviews of short life span I have not bothered to replace this light. Needless to say I am very disappointed that Spa Electrics would be associated with inferior product.

Poor quality short life LEDs – After very little actual burning hours they are out of warranty and fail - various leds or colours progressively fail until the light is useless. Suggests cheap poor quality LEDs used in a premium priced product. Customer service is passive aggressive - helpful nonsense with NO care or result - buy another one they say !! They were given every opportunity to make a gesture ......... forget it. Show details

Rubbish Electrics should be their name – I purchased 3 x top of the line multi colored lights costing around $400 each, within 12 months one stopped working. They made me jump through hoops to honor that. Then 1 year later both the others stopped working just out of warranty. As I'm an Electrician I pulled them out to assess. When they were pulled out they were full of water where all… Read more

the factory seals had failed around the screws. The solution when i phoned them was send them in and if repairable its around $180 each. $1600 for three lights that last 2.5 years and I'm going to send them in for a paid repair?? seriously $180!! You can buy a much better light that will last longer than 2 years. Don't waste your money on this product. Your not buying a better product. Service just as bad as product

4 failed out of 7 – i replaced 7 halogen poolrite pool lights with 7 spa electric LED lights, each costing $295 dollars. Of the 7 lights installed 2 years ago, only 3 are still working. I would love to go back to the halogen lights if I had not thrown them away!! What a terrible waste of money and effort. Definitely think again before purchasing these lights. At… Read more

least with the halogen lights it was easy to replace the bulbs or bulb assembly every couple of years. These new lights are for the garbage bin.

Premium Price but only last 2 years – These lights only were run for 4 hours a week and two out of three of the single colour lights failed after two years. Show details

Don’t buy these – These lights have caused me nothing but stress and waisted money. They just don’t last. Show details