Spa Industries

Looking for customers with a bad warranty experience!! I read all these negative reviews regarding the lack of warranty support but clients are still getting the raw end of the deal. This is supposed to be a quality Australian made product and we pay the extra to support local businesses but Spa industries are not honouring their part of the deal.… Read more

If you have had a bad experience, let’s all take the next step.

I have been in contact with consumer affairs and the media and they would love to hear our stories and then contact Spa Industries for a response. I like most of you were sold on the warranty of the products but have tried to use our rights to the warranty and have always been rejected. Let us demand accountability and highlight the flaws of Spa industries warranties so others do not have to suffer the pain we have.

I purchased a spa from Signature Spas for over $20,000, and within two years, the electronic main operating panel failed. Despite notifying them within the warranty period, they delayed the process by asking for a video, and by the time I sent it, they refused to repair it, claiming the warranty had expired. This is unacceptable for such an… Read more

expensive product. If I had known such a critical component would fail so quickly, I would not have invested in this spa. Very disappointed with their customer service and product reliability.

Quality spa - owned since 2013 – Highly recommend Just Spas. I have had the Leisurerite Riviera Spa for many years and never had an issue.. pays to buys a quality built Australian made spa. The staff always happy to help with anything needed.

Quality spa..I’ve our cyclone spa – Excellent customer service. Aimee from Hallam was amazing. Nothing was too much of an effort. From the purchase to the setting up process Aimee was fantastic. Love our Cyclone Spa! Show details

Best thing we have done for ourselves ⛱ – Purchased our spa back in June 2021 We love it what a treat throughout winter , and now so nice with daylight saving and be able to cool off , with the warmer temperatures. The hydro therapy is wonderful soothing Aching muscles . We only wish we had done it sooner !!!!! Show details

Our spa was only 2 months old when we found it had a leak from one of the jets into the service panel. I reported it to our local spa shop (place of purchase) on 29 January 2025. Promptly the warranty paperwork was lodged and referred to Spa Industries Global to carry out the repair. Unfortunately that is where the customer service stopped. What… Read more

followed was weeks and weeks of constant follow up and calls that were hardly ever returned. At every point of contact I had over the 7 weeks it took for the repair to be done no one actually knew where the job was up to or why there may have been a delay in getting the repair done. At no point did anyone try to take ownership of the job and get it resolved for me. I am perplexed why as the customer I was the one constantly following up. Last week, being 7/3/25 I absolutely lost all patience having spent 5 business days straight calling Spa Industries to try to get an update. Constantly being met with excuses and no resolutions. Finally I was told a tech would arrive today 18/3. He did… 3 hrs later than I was told but the repair took 10 minutes. 7 weeks of my life dealing with this totally incompetent company for a 10 minute repair! The spa is not the issue. The warranty process is. God help anyone who has to do a warranty job for their spa. I hope I never have to deal with them again!

DO NOT BUY, do not be fooled by the sales pitch! – We purchased a Cyclone Tempest Spa from Just Spa's in Osbourne Park in November 2020. The after sales service and warranty servicing have been nothing short of appalling. We have just had a leak, (no obvious cracking in shell) that culminated in both pumps simultaneously stop working. I had a spa repair guy out and have spent $1,800 to date and… Read more

have at least another $1,500 to spend, this is without finding or fixing the leak. Couple this with the 2nd control screen on its way out (another $1,400) i am at the point where it is probably cheaper to get another spa. I submitted a claim and asked someone to contact me to discuss, understanding that the spa was out of warranty, so i could explain the extenuating circumstances of the issues. All I got back was the standard 'its out of warranty, here are some repair companies numbers'. Buy any of these spas at your own risk, they are simply not worth the money nor does the company stand behind their product. Yes they now have a 7 year warranty but it is the exact same equipment as the previous models. Spa Industries will attempt every trick in the book to avoid a warranty claim, frustrating you with lengthy response delays hoping you will just fix it yourself. DO NOT BUY!!

Defective and cracked after 2 years – Two years old and completely covered in cracks and apparently not covered under warranty, be very careful I have been threatened with legal action for letting people know that the product does not cope with the Australian climate and is defective. Save your hard earned $$$ I have an Urban pool Show details

Terrible service warranty on parts no good – Faulty spa pumps and water leaks. Warranty and service team refused to replace warranty claim was made, but then they refused to replace the parts and wanted me to pay. Do not buy from this company or any associated companies that they trade under Spa Industries, just spas etc Show details

Be careful when you puchase an Oasis spa – To whom it may concern My daughter who is a single parent widow contracted with Oasis Bayswater to have a 4 jet spa installed on her property in Caulfield South for $33,840 excluding delivery( paid for by me as a gift) .From day one it has been a comedy of errors. She was advised on her purchase by an oasis representative who subsequently has… Read more

left the company.She took their “expert” advice. The store has since changed managers again Two of the four jets on the spa do not work and the current manager “Robert” blames all this on my daughter stating that she bought a unit for which her dwelling did not have sufficient electrical capacity. However, she purchased the spa on the technical advice of the oasis representative. She is not technical minded and was never informed by Oasis that the electrical supply was insufficient.She was made to sign a contract which did not mention the above fact.She is not conversant with the term “milliamperes or hertz “ The stairs provided are dangerous for young children. My daughter on phoning the current manager “Robert”, mentioned that the stairs were not child friendly and that a young child could fall and gets hurt. Robert stated that this did not concern him. He refuses to send a technician to address the spa situation and is thoroughly unpleasant. Oasis Melbourne continually change managers and do not honor previous manager promises or warranties. I would not recommend them to anyone.I give them zero stars for service and advice, product reliability ,warranty worth and communication skills. My daughter has had a thoroughly unpleasant depressing experience. I am posting this reviews and publish tso that another widowed single mother does not have to go through my daughters experience.

Ongoing unresolved complaint – We purchased a swim spa that was installed with incorrectly supplied legs. As a result the acrylic shell was punctured, blistered and chipped. We have been in contact with spas industries for many years whilst they try to repair this issue. They have sent every man and his dog, but no one from the acrylic shell team. No repair has worked, we now… Read more

have bubbling of the surface from the last repair. Still waiting for them to send “one of the team over”. Reply yearly to my ongoing complaint, and nothing changes $20,000 wasted along with our time. Dreadful, unreliable company with no dispute resolution skills. This matter should have been dealt with properly years ago and the matter resolved. Unbelievable that they choose to remain in an unnecessary situation that tarnishes their reputation.

Warranty and After Service – Would never purchase another spa from this company ever again. We had warranty issues that dragged on not even a month after the warranty expired motor died. They don't care. Show details

Warranty non existent – These guys have no interest in following through with warranty claims, they don’t bother returning calls or booking anything in. We bought a spa and now have a short somewhere with the lights (which cost extra), we were told on the phone these have been a constant problem with other customers and therefore they would not repair them. Yep, that’s… Read more

the service you can expect from these guys sell you something they know is bad and then refuse to honour the warranty.

Are not compliant – When purchasing a spa or swim spa the manufacturer and retailer should issue a design certificate and a Form 15 by the engineer to comply with council requirements for registering your spa. Spa Industries don't not follow this requirement, therefore, your spa is deemed unusable and council will issue a fine if you install and use without it being… Read more

certified, this is the same process with the compliance of pool fencing to which a Form 15 is issue by the distribution company. Spa Industries refuse to issue the Form 15 to which is an extra cost (large cost) by the purchaser in seeking a third party (registered engineer) to complete council and certifiers requirements.

Sales team can't be trusted and Company wont recognise warranty – Spas are made from cheap Chinese quality & they don't even stand by their own product, Staff are rude and dismissive, unprofessional Avoid at all costs Paid $14,000 for a large useless pond Show details

Excellent service and product – I recently purchased a spa from Kumar at Just Spa in Cheltenham. Kymar was professional, friendly and knowledgeable. He provided excellent customer service and well above and beyond to ensure i had my spa for a special occasion. Show details

Rude to patrons – Bad treatment by a staff member wouldn’t use their services as they don’t act professional in there job to patrons. It’s unfortunate as I was going to bring many clientele to there stores. Show details

Spa broken within weeks – After a few weeks of using the spa, the control panel stopped working. It's been over a month since I reported this and still don't have a date that it will be repaired. I keep being told I'll get a call back and no one ever calls back. I have to keep calling to try and get an update. Terrible quality and terrible customer service.  Show details

Poor quality parts – We purchased a Sheridan Grande spa 3 years ago. It was $2466.00. We us maybe once a week and don't have the pump on for long. The pump has stopped working and even though Tradelink thought it would be under warranty it apparently only has 12 months. It is obviously not a good quality part. Show details

Unexplained delivery and no email contact to rectify problem – site is hopeless to send an email to. With virus not open tried all suggested sites on their phone to contact but round in circles . Have received a spar pump to my address that i have not ordered ( as do not have spa ) so now have pump at my house with name of no one we know and cant email and cant get any return info. Hope the correct recipient is patient waiting for his pump. Show details ·  1

Clueless customer support and contradictory advice – We purchased our Spa Industries Global Cyclone spa from Just Spas at Brendale about a month ago. When it arrived, there was an operating manual that states clearly "If you don't maintain your water within these requirements you are risking voiding your warranty as well as making your spa a breeding ground for disease. Your authorised spa dealer… Read more

can guide you on the use of chemicals and what they would recommend." Well, our authorised spa dealer neglected to include the user guide on how to treat and maintain the water. Instead there was a document referring you to the Spa Industries Global 'test your water' site. I went to the site, entered all my details including the make, model and volume and the test strip results and followed the instructions. I spoke to Just Spas the next day and was told I had three times overdosed the chemicals - by following their instructions. It's a long story, but I have since been sent two more sets of instructions, (written by Spa Industries Global) both advising completely different dosing regimes. For example, one set of instructions advises a hardness level of 80-120ppm, another advises 200-275ppm. Well - which one is it? The 'authorised spa dealer' has no clue, doesn't own a spa and apparently their other customers just work it out themselves and never need to ring for advice. I've been told not to take any notice of the website advice. I'd be laughing hysterically if this wasn't a $10,000 investment.

Concerned with their “Rights” rather than doing what is right – Said enough in the title. Never experienced a company more concerned about their rights (their own remark) then doing what is right. Albeit we were 4 days late to notify them that our house electrical would not support a spa (reason for deposit was mutual agreement that we should first verify) they would not return deposit. Took Us longer because… Read more

we had multiple sparkys verify capability to support spa. Claimed their hardship outweighed our own and it is their right to keep deposits. I should have read reviews first as I found out we were not the first with deposit issues with them.

Don't purchase from Spa Industries global in Melbourne – They lied about having part and pretended to send it to our business while trying to buy time to source the part. After many phone calls and emails over 3 weeks about where the part was they said it was Australia post that have it and not sending it. We made a complaint with Australia post and they showed us that spa industries global submitted… Read more

paperwork but not the part. And mentioned that they do this alot. Meanwhile our clients are loosing money and do were us as a business. Nothing but lies. We asked for a refund and are still waiting for it. This now is going to the ACCC fair trading. Order from a reputable company not spa industries global in Hallam in Melbourne Victoria

From buying to fixing, fantastic – We bought a spa from here 2 years ago, the installation/ delivery was easy, the guys very helpful. This year we needed a repair, it was repaired straight away with no problems. Always getting our supplies, has been no problems. They have always been helpful, thanks Show details ·  1

Worst customer care ever – The service and first point of contact with this company is totally abysmal, as you can read about right here. If you want anything prior to 2015 forget wasting your time asking here. Inexperence of anyone you end up sharing emails in this company, coupled with terrible phone manner from female staff, equals a place you never want to deal with. Show details

Very impressed – Service at purchase and after sales exceptional. Warranty work hassle free. Spa has lived up to our expectations. Definately recommend Oasis Spas, Sutherland.

The a worst experience ever ! – Spa sales team are just out to make a quick buck. We have had so many problems with this spa to many to mention. From instillation problems. Service problems Quality problems After they sell you a spa they just couldn’t care. Our spa sits idle longer than it runs due to breakages. If we had of known we wouldn’t ever ever have purchased this terrible spa.

We bought our Spa over 10 yeras ag.We have never had a problem with the spa,Just normal wear and tea – We use our spa almost every night. We found great customer service follow up calls after a week to see if were happy with product. We would definitely go and purchase another spa from Spa Industries. The best part is they are made in Australia.

Great Cyclone Spa purchase – Great service and staff (particularly Aimee in Hallam). Great delivery and Cyclone Twister Spa! Show details