2Spa World

Spa World

 Verified
2Spa World
4.5

360 reviews

PositivevsNegative
86% · 31142 · 12%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
4.2
Cleaning & Maintenance
4.2
Product Quality
4.3
Shipping
3.0
Customer Service
4.2

Reviews

360 reviews
telstrareplacement
telstrareplacement18 posts
 

Pushy sales staff

Visited store and was shocked by pushy sales person trying to sell me overpriced featureless spa with added costs for upgrades.
Ended up with a great spa and much better deal on a Chinese manufactured spa from Alpine spas (same country of origin as the vortex, spa world where offering me)
Great sales people and they didn't talk down spa world like spa world did to them.
Shame on you spa world,obviously Alpine spas are hurting your bottom line with quality products at reasonable prices and a great sales team.
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Skylar T.
Skylar T.2 posts
 

Not honouring warranty

Purchased the J335 Jacuzzi in October 2023. Since January the heat pump stopped working. They sent their own electrician out to inspect and believes its burnt out due to having no water in it. I was asked by the electrician to drain the water and the power was off. As the pump falls under warranty Spaworld is doing all it can to not replace it. The electrician advised me the jacuzzi spas have alot of various problems with parts. For $14,000 ive bought nothing but a headache. I would prefer a full refund and take the spa away. Show details
Cleaning & Maintenance
Wallyanddenise O.
Wallyanddenise O.Sydney Surrounds, NSW
  Verified
Spa World
Spa World   DM   
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Netty
NettySydney Surrounds, NSW3 posts
 

Brought Vortex Hydrozone Extreme spa& Spanet Heater from Spa World Gregory Hills from Fred Kalache. Great service

I am still getting my spa installed and the heater will be installed in time but this review is more about the customer service and interaction with Fred Kalache from the Gregory Hills store. Dealt with Fred over the year whilst purchasing spa and heater at different times. Fred is always so polite, helpful and looks after you. Thank you for making this major purchase a bit less stressful. Highly recommend. Show details
WENDY W.
WENDY W.2 posts
 
Jhon Y.
Jhon Y.Greater Melbourne (Inner), VIC
 

Great product

Another happy customer enjoying the fruits of their labour all seasons Show details
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Cindy W
Cindy W
 

Best of both worlds - Vortex Hydrozone

Thank you to Trent and the team at Spa World Dandenong. We are enjoying our Vortex Hydrozone, it’s perfect for the Melbourne weather with the two seperate temperatures. The grandkids love jumping from the hot spa into the pool section. I no longer need to visit the local pool to complete my hydrotherapy :)

Trent arranged the entire project, it came in slightly over budget as we went with some upgrades. The whole process went as planned.

Thanks again Trent and the team Show details

Value for Money
JGLS
JGLSCentral Highlands and Goldfields, VIC153 posts
 
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
jennifer s.
jennifer s.33 posts
 
Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Christine S
Christine S
 
Value for Money
Cleaning & Maintenance
Mena A.
Mena A.Greater Melbourne (Metropolitan), VIC
 

Customer service

Paid deposit 30 % for spa in stock to be delivered in 2 days ..took them 7 weeks to call for delivery, poor customer service
Was a mistake to deal with them .. be careful everyone Show details
Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Customer Service
David 'Andrew' Brown
David 'Andrew' Brown
 
Nickie
NickieBulahdelah5 posts
 

Terrible after sales service

I purchased a spa from spa world, the service was great. Charlie was fantastic. Picked it up 2 weeks later and installed it. The cover had a fork lift prong go through it and 2 lights didn't work. With much chasing up I eventually received a new cover. But it has been 2 months later and the lights haven't been fixed. Apparently the lights are sitting at Warner's Bay waiting to be installed in our spa. I have had to chase this up as well. I don't think the lights were even ordered for weeks after I contacted them. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Customer Service
19peel
19peelPerth, WA
  Verified
Value for Money
Shipping
Customer Service
Faye and darron
Faye and darronWide Bay-Burnett, QLD
 

Jon from spa world Bundaberg

Just wanted everybody to know how wonderful we found Jon from spa world Bundaberg from the first enquiry to the final installation he was always available for any questions we had and so helpful with the whole process keep up the great work Jon we’re very happy with the spa and would recommend them to anyone Faye and darron boonooroo

Questions & Answers

Suzie S.
Suzie S.

Hi, just wondering how long does it take to heat up a vortex mercry spa?

Adam C.
Adam C.

I know the red light indicates a temperature below 5 degrees and also an issue with the spa, but what are the actual issues that could be wrong for the red light to appear.

julieannesevers
julieannesevers

Hi, I have purchased the Vortex Mercury spa and my electrician is wanting to know the electric specifications, for the right set up of 15amp plug.
Thanks Jullie

See all Spa World questions

Details

CategoryOnline Shops, Physical Shops and Pool & Spa Shops
Offers Free Standard Shipping No
Products / Services OfferedPools and Spas
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Contact info for Spa World

  • ABN: 94141609663

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