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Spa World

Spa World

4.8 from 201 reviews

See the Best Pool & Spa Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
182
4 star
9
3 star
2
2 star
2
1 star
6

Ann

AnnCanberra 2600, ACT

Thrilled with my spa. Ann ACT

published

I just love my Gemini spa, it is perfect, an oasis, adds a luxurious finish to my balcony. Elaine knew just what I wanted, and within minutes I was placing an order. She is very helpful answering all questions. Thanks Elaine for your help

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick ACT
See all answers
1 comment
Spa World
Spa W.Spa World

Sarah

SarahCanberra Central 2601, ACT

  • 2 reviews

We love it

published

Couldn't have picked this spa without Elaine!! She new exactly what our budget was and what we wanted and Bam!! Magic happens at our place when is parents get to relax in the spa and kids are asleep or the kids have a ball in it on the weekends!!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Leanne F

Leanne FCanberra 2600, ACT

  • 2 reviews

Love our spa!

published

We purchased a spa from Elaine in Fyshwick ACT ..... Elaine was wonderful and so knowledgeable ... what Elaine doesnt know about spas isnt worth knowing! but it didnt end there, Elaine was more than helpful with all the questions we had after the spa was delivered

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick ACT
See all answers
1 comment
Spa World
Spa W.Spa World
Anne

AnneHunter Region, NSW

  • Verified customer

Charlie Xuereb Newcastle

published

Charlie from Warners Bay SpaWorld was so fantastic. Not only did he wait until our backyard was ready for our spa delivery he honoured the price from our initial enquiry with him. I found him so approachable and contactable throughout the whole sale, delivery and after sale. His knowledge, his manner, and obvious love of the product made it easy to purchase from him, again, after our first spa purchase 20 years ago. We love having our new and updated spa, cant fault any of the experience.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationWarner’s Bay
See all answers
1 comment
Spa World
Spa W.Spa World

The reviewer stated that an incentive was offered for this review


Katrina Newitt

Katrina NewittMacArthur 2904, ACT

Excellent Customer Service From Elaine ACT

published
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
Spa World
Spa W.Spa World

Emmanual

EmmanualPearce 2607, ACT

Great service and spa

published

Very happy with all aspects of our recent swim/spa purchase. Elaine has been so knowledgeable, patient and helpful.Good service, very helpful with problems offering friendly advise. We are enjoying our new spa and use it almost every weekend despite the cold Canberra weather. We love our swim spa and its hard hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa I would highly recommend spa world in particular Elaine.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpa world, Fyshwick
See all answers
1 comment
Spa World
Spa W.Spa World

Hi Emmanual
Thanks a lot for sharing your feedback! So glad it was 5 star with Elaine in our Fyshwick store! We cannot wait to assist all your friends and families with lovely spas too! Regards, The Team at Spa World


Jae

JaeSouth East Queensland, QLD

Vortex Swim Spa

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
See all answers

A little oasis in our own backyard

published

Thank you to Elaine and the Spa World team for ensuring we could create our own little oasis. Greatly appreciate the helpful advice as well as the pre and post sales support. The swim/spa has only been set up for a few weeks but we are already making good use of it and it has been easy to maintain.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick, Canberra
1 comment
Spa World
Spa W.Spa World

Hi Sam
Thanks for the feedback on your recent experience with SpaWorld and in particular with Elaine! We are so glad to hear that you are braving the chilly weather and still enjoying your wonderful new spa! Regards, The Team at SpaWorld

Love our swim spa. Thank you Elaine

published

We recently purchased a vortex swim spa from Elaine in Fyshwick. Elaine went above and beyond to make sure everything went smoothly. The delivery guys and the crane company were very professional.
We love our swim spa. It’s hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa
I would highly recommend spa world in particular Elaine.

1 comment
Spa World
Spa W.Spa World

Hi Rich,
Thank you for the fantastic review and the recommendation! We will be sure to pass on your 5 star feedback to Elaine and hope you enjoy your spa for many years to come!
Regards, The Team at Spa World

Robyn

RobynSydney, NSW

2 person Gemini Spa from Spa World is a GEM (no pun intended)!

published

We saw the 2-person Gemini spa at the Royal Easter Show in Sydney. We didn't even know such a thing existed. We love it, especially as we live in a unit and space is limited. We use it every day. Our Sales guy, Craig Fairbairn, was very knowledgable and helpful throughout our buying and installation experience. Had a great Spa World experience!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSeven Hills, NSW
See all answers

Karen

KarenCanberra 2600, ACT

Elaine is a superstar

published

Elaine was so helpful right from the beginning. She had extensive product knowledge and made my purchase decision really easy. She followed up with me after delivery and installation, and even helped out a friend with their new spa purchase. 5 stars all the way.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers

Charlene

CharlenePerth, WA

Elaine

published

The service I received from Elaine was top of the rage, she’s helpful and honest. I wish there were few people like Elaine in this world, life would be a lot better and the would be no trust issue.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationOnline
See all answers
1 comment
Spa World
Spa W.Spa World

Fyshwick Spa World

published

We purchased a Palladium spa from Elaine at Fyshwick Spa World. We love the spa and have had the best possible service from Elaine. Whenever we had questions she was absolutely excellent. Nothing has been to much trouble. I recommend anyone looking at purchasing a spa to get in contact with Elaine and spa world. Thank you so much we are so grateful for everything you have done :)

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers

Col

ColAustralian Capital Territory

Best customer service

published

We organised our spa through Elaine at fyshwick. We had lots of questions and wanted to make the right decision and instead of being pushed into one Elaine simply answered all of them! It had been a great experience!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers

Service focus

published

Good swimspa product which worked flawlessly. Great after sales service from Elaine. Replacement panel sent out immediately when damaged during delivery. Chemical start up package included. Difficult site installation overcome.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
See all answers
1 comment
Spa World
Spa W.Spa World
Jonno

JonnoIllawarra, NSW

  • 2 reviews

A great swim spa sold and supported by a top lady.

published

Elaine from Fyshwick Spa World was absolutely excellent --- from first contact, through discussions and completion of the purchase. She acted with total integrity, knowledge and helpfulness. Her advice was right and we felt we could rely on her advice for the best choice. Nothing was a trouble and her enthusiasm added to the experience.
Our Swim spa has proven to be excellent and we have been supported throughout the process and for the succeeding months in first class manner.

We are very grateful to Elaine and unhesitatingly recommend her and the Vortex product.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick, ACT
See all answers
1 comment
Spa World
Spa W.Spa World

Michelle L.

Michelle L.Hackett 2602, ACT

Best purchase to date

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
Spa World
Spa W.Spa World

Vortex Swim Spa

published
1 comment
Spa World
Spa W.Spa World

Cessy

CessySouth West, WA

  • 2 reviews
  • Verified customer

Love my Spectrum Spa!

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationOsborne Park
See all answers
1 comment
Spa World
Spa W.Spa World

The reviewer stated that an incentive was offered for this review


J. Belle

J. BelleSydney, NSW

After sales is zero

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationGregory Hills NSW
See all answers

Page 1 of 11

Questions & Answers

Jeannie N.

Jeannie N.asked

We have a mercury spa how do we turn it off after each use

2 answers
Charlene
Charlene

Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.

Spa World
Spa W.Spa World

Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.


Kylee L.

Kylee L.asked

Anybody out there with the aqualap Pro plus? We just purchased one but seem to be having a few issues getting the water balance correct. We are filtering the spa for 6 hours through the day and using the bioguard armour . I have read different things about dosages and running periods and a little confused.
Was concerned about running the filter for long periods and how much my electricity bill will rise?? Any ideas on what others are doing to maintain proper levels.
Kind regards, K

No answers

data

dataasked

I am considering purchasing a spa from spa world. Could anyone tell me what the after sales service is like, the daily maintenance of the spa, weekly/monthly/yearly running costs please? Also have anyone had trouble with installation ie: Craning the spa in?

Thanks

Brad

No answers

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Details

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