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Spa World

Spa World

4.8 from 216 reviews

See the Best Pool & Spa Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
193
4 star
10
3 star
2
2 star
4
1 star
7

swimmer

swimmerMetropolitan Adelaide, SA

Be very careful

published
Store LocationSpa World Kingswood SA

Rohan B.

Rohan B.Canberra Central 2601, ACT

Spaworld & Elaine

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpaworld Fyshwick Canberra
See all answers
hopple1812

hopple1812MacGregor 2615, ACT

  • 3 reviews

Always wanted one

published

Got my spa from Fyshwick with Elaine Kalanche went to the store a few times before I made a decision wasnt pushing me into a sales had good product knowledge about the spas and cost savings made contact after delivery to check

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
Spa World
Spa W.Spa World
Wayne

WayneSydney Surrounds, NSW

Great customer service

published

Great experience all the way from walking into Spa World Gregory Hills NSW to choose my spa from Lillian, who offered excellent advice and made the sales process easy, through to delivery from Rachel, where the spa was delivered as expected.

I would recommend buying a Spa from Spa World and particularly dealing with Lillian.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpa World Gregory Hills NSW
See all answers
1 comment
Spa World
Spa W.Spa World

Mike S.

Mike S.Canberra 2600, ACT

  • 2 reviews

Customer focus

published

Went to Spa World at Fyshwick, Canberra to get information to help me choose an outdoor spa. The showroom was roomy and well presented and all the spas one could try (dry!) for size were very clean. The state of cleanliness contrasted with two competitors whose display spas were very dusty and dirty. Elaine was very knowledgable about the range of spas and accessories and over a few visits and numerous emails helped me make a decision on an available spa to meet my needs. Now I look forward to being able to do a review on the product once installed.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick ACT
See all answers
1 comment
Spa World
Spa W.Spa World

Jeff S.

Jeff S.

  • 2 reviews

Excellent product and sale service

published

Elaine gave us excellent sale service with her knowledge of the product that she was selling. She also provided us with great follow up service checking to see if we were enjoying the spa and if we had any concerns. She is only to willing to help which is great. Great product but outstanding customer service

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra
See all answers
1 comment
Spa World
Spa W.Spa World

Tamarajane1

Tamarajane1Bruce 2617, ACT

  • 2 reviews

Elaine looked after us all the way through. We absolutely love our spa and are so happy with the excellent service.

published

Very easy even if you haven't done it before. Much easier than a pool. We were a bit nervous testing levels but Elaine gave us advise for our first adjustment.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
Spa World
Spa W.Spa World

Lkhill

LkhillSouth-Eastern Region, NSW

  • 2 reviews
  • 1 like

Excellent product and customer service

published

Elaine has an excellent and professional knowledge of spa's. We started at spa world in Canberra, then researched and inspected many other spas and manufacturers. Came back to where we started and purchased a vortex cerium that we are delighted with. It is so powerful I think it needs a seat belt to hold you down.

Product Quality
Customer Service
Purchase TypeSpa
Store LocationCanberra Spa World
See all answers
1 comment
Spa World
Spa W.Spa World
Rory

RorySouth-Eastern Region, NSW

Beware

published

We carefully ordered a spa which would suit our purposes. It took a month to get here, and they insist on payment before it's delivered. We were clearly told that there would be no problem in tipping it on its side to fit through a gate way. When it finally arrived, delivery staff clearly said it was impossible. Now we need a crane, have no spa, and no steps we were promised either :(. Go elsewhere

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra store
See all answers
1 comment
Spa World
Spa W.Spa World
Jenny

JennySydney, NSW

Swim spa 4m

published

We bought our spa 2 years ago thru Elaine, we shopped around but found Spaworld the best value and most professional - Elaine was wonderful, she guided us through the process and was so helpful all the way through including a tricky hoist over the house! I would highly recommend Elaine and Spaworld for your next spa purchase

Jenny - Belrose

Purchase TypeSpa
Store Locationseven hills
1 comment
Spa World
Spa W.Spa World

Jason

JasonSouth-Eastern Region, NSW

  • Verified customer

Spa world Fyshwick

published

Elaine at Spa World in Fyshwick was great to deal with.If you are looking for a new spa / swim spa I highly recommend to visit Spa world Fyshwick to help.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationFyshwick
See all answers
1 comment
Spa World
Spa W.Spa World

Kathryn

KathrynCentral West, NSW

Lesson - dont pay unless you know the spa is in the warehouse

published

After paying $30k for a swim spa and being told that delivery is scheduled for 28th Oct and then being told they made a mistake and that the swim spa is due in the warehouse on 28th to now be told that swim spa is due in warehouse next week but they cant be certain. Cant say I feel excited anymore, just let down :(

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa

Peita

PeitaSouth-Eastern Region, NSW

  • 2 reviews
  • Verified customer

You must go see Elaine from Fyshwick Spa World if you are wanting to buy a spa

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwich
See all answers
1 comment
Spa World
Spa W.Spa World

Carol

CarolSydney Surrounds, NSW

Very helpful

published

I found Elaine very helpful both during and after our purchase. Have not filled the spa yet so will write more when we get to use it. Great price, so hope to make the most of it soon.

Value for Money
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationNarellan
See all answers

Absolutely thrilled with the spa and service!

published

Absolutely thrilled with the service!
We bought our swim spa from Spa world Canberra and Elaine was brilliant in helping us choose the right spa. Her professional advice was very helpful and she put us through to the right technical support after we had issues starting the spa post installation. The whole family is loving the spa. A big thanks to Elaine and the spa world team.
Sarmistha

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick, Canberra
See all answers
1 comment
Spa World
Spa W.Spa World

Hi Sarmistha
Thank to for your lovely feedback! We are glad you are getting in some family time and hop you continue to enjoy your spa for many more years to come! Regards, The Team at SpaWorld

Ann

AnnCanberra 2600, ACT

Thrilled with my spa. Ann ACT

published

I just love my Gemini spa, it is perfect, an oasis, adds a luxurious finish to my balcony. Elaine knew just what I wanted, and within minutes I was placing an order. She is very helpful answering all questions. Thanks Elaine for your help

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick ACT
See all answers
1 comment
Spa World
Spa W.Spa World

Sarah

SarahCanberra Central 2601, ACT

  • 2 reviews

We love it

published

Couldn't have picked this spa without Elaine!! She new exactly what our budget was and what we wanted and Bam!! Magic happens at our place when is parents get to relax in the spa and kids are asleep or the kids have a ball in it on the weekends!!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

Leanne F

Leanne FCanberra 2600, ACT

  • 2 reviews

Love our spa!

published

We purchased a spa from Elaine in Fyshwick ACT ..... Elaine was wonderful and so knowledgeable ... what Elaine doesnt know about spas isnt worth knowing! but it didnt end there, Elaine was more than helpful with all the questions we had after the spa was delivered

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick ACT
See all answers
1 comment
Spa World
Spa W.Spa World

Anne

AnneHunter Region, NSW

  • Verified customer

Charlie Xuereb Newcastle

published

Charlie from Warners Bay SpaWorld was so fantastic. Not only did he wait until our backyard was ready for our spa delivery he honoured the price from our initial enquiry with him. I found him so approachable and contactable throughout the whole sale, delivery and after sale. His knowledge, his manner, and obvious love of the product made it easy to purchase from him, again, after our first spa purchase 20 years ago. We love having our new and updated spa, cant fault any of the experience.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationWarner’s Bay
See all answers
1 comment
Spa World
Spa W.Spa World

The reviewer stated that an incentive was offered for this review


Katrina Newitt

Katrina NewittMacArthur 2904, ACT

Excellent Customer Service From Elaine ACT

published
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
Spa World
Spa W.Spa World

Page 1 of 11

Questions & Answers

Jeannie N.

Jeannie N.asked

We have a mercury spa how do we turn it off after each use

2 answers
Charlene
Charlene

Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.

Spa World
Spa W.Spa World

Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.


Kylee L.

Kylee L.asked

Anybody out there with the aqualap Pro plus? We just purchased one but seem to be having a few issues getting the water balance correct. We are filtering the spa for 6 hours through the day and using the bioguard armour . I have read different things about dosages and running periods and a little confused.
Was concerned about running the filter for long periods and how much my electricity bill will rise?? Any ideas on what others are doing to maintain proper levels.
Kind regards, K

2 answers
Leanne R.
Leanne R.

Hi Kylee, I am thinking of buying the same spa. How much has it increased your electricity bill and did you manage to get the water issue sorted?

Kylee L.
Kylee L.

HI Leanne,
Water all sorted and working well now, very easy to maintain. I dose the spa everyday .
I would say we haven't noticed much change in our power bill at all and we have it heating and running the pump from 7 to 4 daily....maybe 50c a day.


data

dataasked

I am considering purchasing a spa from spa world. Could anyone tell me what the after sales service is like, the daily maintenance of the spa, weekly/monthly/yearly running costs please? Also have anyone had trouble with installation ie: Craning the spa in?

Thanks

Brad

No answers

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