Spa World

I ordered 2 x spas from Spa world. They were very helpful when they sold me the 2 x spas, but after the sale, they have minimal or no after sales service! I called to order some replacement filters, and could not speak to any person, instead i was greeted by a phone BOT, which got my order wrong even after providing the model of spa. I emailed… Read more

spaworld and they have been messing me about, not responding to emails, and all i want to do is return the filters they sent out in error. I would recommend buying your filters and chemicals from Pool and spa warehouse. Best service and well priced!

Last year I purchased the Aquagym Max from Spa World and I couldn’t be happier with the experience. The entire process was smooth from start to finish. Delivery was prompt and well-organised, and the installation team did an excellent job getting everything set up efficiently and without any issues. The spa itself has been fantastic – it’s high… Read more

quality, comfortable, and has quickly become a favourite spot for relaxing after a long day. The customer service team were also great, keeping me updated throughout the process and making sure I had all the information I needed.

I highly recommend Spa World to anyone looking for a reliable product and stress-free experience.

Do not order from this company. Happy to pressure you onto a sale then no response. I placed an order for a 2nds spa on 23rd October. We were told in writing that we could use a crushed rock base. We provided dimensions for delivery On the 29th, we received an email with information about the spa however most the links didn't work. However one… Read more

link said we must use a concrete base. On 30th October, they asked for more clarification on dimensions, i provided this. On 2nd November they responded but still did not provide information required but doubled down on need for concrete. On the same day the original sales person came back and said crushed rock. Neither picked up on the contradiction. On the 3rd on November they asked for still more information from access in the form of a video. Note I offered this a week earlier. In each email from me i asked for a deliver date. On 7th November I called the sales person stating I still had no clarity on the base, no warranty information, no diagrams for electrical grounding and confusion over the base. For the entire day she was unable to get hold of the delivery team. She spoke to the driver who said delivery was scheduled for Wednesday the 12th and that I would get a call on 10th. She also confirmed in writing with her manager that a crushed rock base was ok. No call or email was received on the Monday. I messaged the sales person. I called and left a voice mail with customer care. Today the 11th I left two voice messages with customer care who never answer the phone. I called the sales person and my call was not answered. We did receive an email responding to an email from the 4th asking about the delivery date, however their response was we could not use a crushed rock base for a spa larger than 3.5m and we need to re do the surface. Our spa is 2m. The incompetence is staggering. We do not trust them with any Warranty issues given the experience we have had and will be cancelling the order. That is if they ever stop ignoring our calls and emails.

Elaine from Spa World Marsden Park is Amazing – Five-Star Service at Spa World Marsden Park! I recently visited Spa World in Marsden Park just to browse hot tubs, intending to shop around before making a decision. However, my experience with Elaine, the retail manager, was so exceptional that I ended up placing a deposit right then and there! I was truly blown away by her outstanding service.… Read more

From the moment I met Elaine, I felt completely comfortable. She listened carefully to my vague ideas about what I wanted in my backyard and, instead of just trying to sell me something, she offered invaluable insights and suggestions. She completely transformed my initial vision, providing me with so much helpful information and creative ideas that I hadn't even considered. I'm so grateful for her expertise and guidance. Elaine's passion for her work and her genuine care for her customers are evident. She's a fantastic asset to Spa World, and I highly, highly recommend her to anyone looking for a hot tub. If you're in the Marsden Park area, be sure to ask for Elaine – you won't be disappointed! Five stars all the way!

Love our Spa and the Service by SpaWorld Dandenong, Vic – We were very impressed with the customer service, sales, information supplied and ongoing service offered by all the staff - especially Trent who went through all our options and talked about our wants/needs/ size of our yard (small) best fit for us. We went to several other companies to research and came back to SpaWorld for our purchase. From… Read more

the time we purchased until well after installation the servcie has been amazing! All our questions answered, honestly, kindly and quickly. We are only sorry that we didn't use their installers, as our installers were a living nightmare and took weeks to complete and 2 attempts for passing compliance with alot of stress and they tried to charge us more too....for their oversight/errors! We had an after installation Platinum booking, which was free, too! The technician, Alex booked a timeslot, kept in contact re his arrival time and came out to inspect our spa. He was very friendly, helpful and had excellent knowledge and gave us great information and support.

Theo was fantastic from the get go. We had some issues with spa on delivery (missing panel: floor stock) however this was sorted out quickly and professionally . Credit provided and ongoing clear communication with showroom Show details

We are so pleased with our lovely new spa, many thanks to Angela Wood from the Perth store in Osborne Park. Her customer service and information ,plus updates were very much appreciated. Will certainly recommend Angela and the Spa World Perth team to friends and family. Show details

Staff at Spa World Perth were exceptional with the dedicated service and assistance they gave. Firstly there was Angel, who looked after everything for my purchase and the numerous follow up questions that I had. Then Charm attended to organising a variety of things to ensure a wonderfully smooth delivery process. I would have no hesitation in recommending this branch to anyone wanting friendly and helpful service. Ray.

I purchased a vortex mercury spa from Spa World Osborne Park. From the onset everything was great. Information, payment options, and communication....up until the delivery. Unfortunately my delivery time of betwwen 10am-12pm became approx 5.30pm. They could not locate where my spa was inbetween their warehouses. The poor delivery guys got stuffed… Read more

around bigtime. So, I finally got my spa delivered and setup - took approximately 45min. Got a good run down and advice from delivery guys. The real disappointment for me was that I got no follow-up call from Osborne Park like they said they would. "They couldn't wait to call me and find out how everything went".....well they never called me once. It's been about 6 weeks now. Also the pamphlet within the spa care kit...well spa store doesn't exist and the qr codes takes u to website that no.longer exist , so the vouchers of $25 off cannot be used. Also, the care kit has no Alkalinity Down, just Up. Well I needled the down version and had to go purchaae this to get my water right. So these few things caused me to only rate 3 stars I have used my spa so far on wkends and it is easy to use, great for sore muscles after exercise or gardening. I will change a couple jets around when I empty the water out in another 2 months.

In June 2023 I spoke to [Name Removed] and enquired about purchasing a gazebo. At the time I asked about the weight of the boxes and I was informed by [Name Removed] that the boxes could easily be moved by two strong men. I paid for the Gazebo in full which was approx. $3,000.00 and waited for delivery to be organised. I was subsequently… Read more

contacted by the trucking company and they asked me if I had a forklift to get the gazebo off the truck, I was furious and told [Name Removed] that I had be LIED to, I asked her to cancel the transaction and provide me with a full refund given that the product had not even left their warehouse. I was then informed that there was 10% cancellation fee that cost me $300 for absolutely nothing!!! THIS COMPANY IS FULL OF LIARS AND ARE THEIVES...DO NOT DEAL WITH THEM!!!

Our Vortex spa was installed in November, 2022. Within 2.5 years, it is no longer usable due to the quality of the spa and it's systems (noting the issue was diagnosed by their electrician). Their warranty is very limited, and their products lack the durability and quality anticipated for a spa that is merely 2 years old in contradiction with the… Read more

guarantees under the Australian Consumer Law. I have lodged a complaint and am awaiting feedback but if considering a Vortex spa, I'd recommend adding $3000 to the price tag that will be payable every other year.

I did my research before making a decision, and Theo Katzourakis was incredibly helpful in guiding me through the process. In March this year, I pre-ordered the Vortex Prestige Sauna from Spa World, and my sales experience was outstanding. Theo was informative, transparent, and never pushy—he explained everything we needed to know without acting… Read more

like a typical salesperson just trying to make a sale. Recently, we noticed a price drop before our delivery. I reached out with an inquiry late last Saturday after 8 p.m. during a long weekend in Victoria, and to my surprise, Theo responded positively within 30 minutes. I honestly didn’t expect such a prompt reply and felt bad I couldn’t get back to him straight away. So far, this has been one of the best customer service experiences I’ve had. I hope our experience using the sauna continues at the same high standard. Theo is clearly a professional, genuine, and customer-focused sales consultant—a true asset to the company.

We have had nothing but trouble since we purchased a pool/spa from spa world about 10 months ago. Still can't swim in it. $30k is allot of money for a lemon and now they are saying we are stuck with it. If you are thinking about purchasing a pool/spa try elsewhere perhaps you will have better luck and make sure they do a site visit before you pay and sign up what they tell you verbally is very different from reality. Show details

Michael (Lakeside Connect) - SpaWorld Technician – I would like to take a moment to commend the subcontractor that SpaWorld has provided. Michael from Lakeside Connect (Hunter Valley & Newcastle Region) has been exceptional in every aspect. He is one of the most knowledgeable, efficient, and professional technicians I have had the pleasure of working with. His down-to-earth approach, combined with… Read more

his dedication to customer service, makes him a standout in his field.

Michael consistently goes above and beyond to assist with any issues, always handling challenges with professionalism and a positive attitude. His commitment to excellence and willingness to help have been truly outstanding. I cannot thank him enough for his support, and I highly recommend his services.

10/10 for everything—he is an absolute asset to his profession.

Worst ever experience! Not recommended! – Worst ever experience! We paid off since September 2024, as we were kind of forced, and still we have not received the purchase! Not recommended at all!

Beware, no after sales service. Warranties not honoured – Spa Worlds sale service is top notch, however the after sale service is not just lacking, but actively trying to undermine the consumer. Their refusal to honour booking dates, and warranties are backed by gate keeping customer service who will not allow complaints to be filed. The end results is wasting hours and hours trying to speak with someone… Read more

who can help. Every person you speak too, tells you that you need to wait for a callback from someone else, the call back never comes. This is a company that I truely believe the Government should be looking into more closely, due to their insincere and abhorent practices of avoiding after sale services.

extremely poor service post purchase no parts no delivery after payment no refund – after sales service worst ive ever experienced, expensive parts no delivery no response from spa world to find if delivery will be completed, all after paying for goods of course, seriously look elsewhere this defective chinese built product is NOT worth the money

Happy customers – We received our Vortex Nitro spa on the date quoted by Spa World. Our consultant was Steve Whyte who initially advised us on the model spa which best suited our needs. We tried a number of different brands and finally returned to Spa World. Steve did a great job selling us our spa, he was friendly, knowledgable and told us the facts. He was… Read more ·  1

not forceful and let us make our decision in our own time. Steve informed us of his contact number and I have contacted him on a number of occasions regarding accessories for our new spa. We are very happy with our spa and use it daily. I would recommend spa world (especially Steve Whyte @ Mile End SA).

Zero after sales service – Late delivery and poor after sales service. Despite a 5yr warranty on plumbing when our spa started leaking because of a manufacturing defect (they didn't glue the hose on properly) they wouldn't fix it. Instead they offer to send a $5 piece of hose to either glue on yourself or find an service provider to do it, who you will have to pay for.

Disappointing/ frustrating – We purchased a hydrozone swim spa in April from Brisbane store $44k+. Duncan was wonderful to deal with. Arranged for 09/08/24 delivery. The concierge,customer care and delivery team has been anything but smooth and streamlined!. It is now 30/08/24 and we still have no spa nor can anyone tell us where it is. Some cartons have been delivered but… Read more

we were told they forgot to load the spa? I am still waiting for a phone call from delivery manager. Customer care have told me it got delivered to my PO Box. Extremely disappointed and frustrated, this was meant to be an exciting experience but we now deeply regret dealing with this company.

Rip off, waste of money!!!! – Purchased a vortex spa, ended up paying nearly 50% on top Of the advertised price once everything you actually need is added. Nothing but problems from day 1, the water is constantly needing attention and it’s incredible you can buy parts at the shop everything is order online. Piece of crap would not recommend spa world or vortex spa at all. Waste of money Show details

Wouldnt recommend – Purchased a vortex aquagym in feb from spaworld Adelaide. Very quick to take money. Delivery was over 1.5 months later than initially promised. Since delivery response to issues has been poor. If you go to them bargain hard; but prey you did need after sales service Show details

love my new spa – Steve helped me with my purchase of a Vortex neon spa. He was very patient answering my many questions. I could not be happier with my spa, despite it being winter it is being used regularly to ease my back pain. Show details

Not honouring warranty – Purchased the J335 Jacuzzi in October 2023. Since January the heat pump stopped working. They sent their own electrician out to inspect and believes its burnt out due to having no water in it. I was asked by the electrician to drain the water and the power was off. As the pump falls under warranty Spaworld is doing all it can to not replace it.… Read more

The electrician advised me the jacuzzi spas have alot of various problems with parts. For $14,000 ive bought nothing but a headache. I would prefer a full refund and take the spa away.