??!
1 photo
Spa World

Spa World

4.8 from 258 reviews

Reviews

4.8

258 reviews
5
(231)
4
(13)
3
(2)
2
(5)
1
(7)
  • Value for Money
    4.6 (78)
  • Cleaning & Maintenance
    4.6 (64)
  • Product Quality
    4.8 (78)
  • Return Claim MadeYes (0) · No (80)
  • Warranty Claim MadeYes (3) · No (76)
  • Purchase Type
  • Customer Service
    4.7 (74)
Previous
Next
Stephen

StephenCentral West, NSW

Excellent product and outstanding service

published

We purchased a Vortex Mercury Spa from Spa World Canberra and we are so pleased with the product. Elaine gave us excellent advice and she is always so willing to assist from the smallest question to any technical information. Her follow up and advice is second to none. I highly recommend the product and give a higher recommendation for Elaine. Thank you so much.

Value for Money
Product Quality
Store LocationSpa World Canberra
1 comment
Spa World
Spa W.Spa World
Jon c

Jon cHunter Region, NSW

  • 3 reviews

Should have done it years ago

published

It’s amazing how relaxing my spa is. So glad I went to Warner’s Bay and talked to Charlie. Great advice and product knowledge put me in the best spa at a great price. Prompt delivery was also a bonus. You can’t go wrong.
We use it all the time with minimum cleaning and fuss.
Thanks mate.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationWarner’s bay
See all answers
1 comment
Spa World
Spa W.Spa World

Great Experience, Elaine is a Genius!

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra
See all answers
1 comment
Spa World
Spa W.Spa World
Pool & Spa Shops

Find out how Spa World compares to other Pool & Spa Shops

Know better, choose better.

Compare all

Simply Blissful Experience

published

We just purchased our new Spa from Nicole at the Tullamarine Store, she was so helpful with our inquiry and yes my many simple questions. She was a pleasure to deal with, her knowledge of the Vortex Brand was endless and she was more than happy to pass it on. Our amazing experience started from the moment that she called right through to us purchasing and receiving our new spa. We found it a wonderful experience.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationTullamarine Store, Victoria
See all answers
1 comment
Spa World
Spa W.Spa World
Jane L.

Jane L.Stirling 2611, ACT

Elaine from Spa World

published

Elaine from Spa World, was fantastic, extremely knowledgable, informative and a talent salesperson. We are loving our new spa and the service provided by Spa world. The delivery, set up and maintenance have all been smooth and straight forward.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers

The reviewer stated that an incentive was offered for this review

Lovely service and Expert advice

published

Spa every day sometimes 2 times a day .
My experience when purchasing my new spa was great, Elaine form the Fyshwick store was very professional and lovely to deal with and i have recommended spa world to anyone who asks.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick Canberra
See all answers
1 comment
Spa World
Spa W.Spa World
Swim like a fish.

Swim like a fish.Goulburn Valley, VIC

Swim and walk on the treadmill every day Could not live without it. The E 700.

published

I use the pool every day for about 20 minutes, The cover is the secret for maintaining temperature and keeping the water clean.More importantly the unit does everything it claims to do.The online nature of the whole purchasing and payment thing concerned me a bit, but Trent at Spa World Dandenong was very helpfull.Delivery and set up took one day.Advice on operation is only an E mail away

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationSpa World Dandenong Victoria.
See all answers
1 comment
Spa World
Spa W.Spa World

The reviewer stated that an incentive was offered for this review

Dione

DioneSouth-Eastern Region, NSW

Thank you Elaine

published

We purchased a vortex palladium spa from spa world at Fyshwick, Elaine was just awesome!! She helped us right through the process from choosing the right spa to when we got in it. She is always happy to help with any of my questions and we can’t thank her enough. So if anyone is thinking of buying a spa I would recommend you drop in to see her.
Thanks again Elaine, buying our spa was one of the best things we have ever done.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick, ACT
See all answers
1 comment
Spa World
Spa W.Spa World

Best investment that I have ever made.

published

I purchased the spa from Spa World Fyshwick ACT. The salesperson Elaine was so knowledgeable and helpful I purchased on the spot it was the best investment that I have ever made. It is great to come home from a hectic busy day and just relax and de stress regardless of the weather.
Thanks for a great product and service.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpa World Fyshwick ACT
See all answers
1 comment
Spa World
Spa W.Spa World
Pool & Spa Shops

Find out how Spa World compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Babette

BabetteGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Best eva

published

Craig from Spa world, Melbourne is fabulous. Our new spa was ordered and delivered in 5 days! Couldn't be happier with the service and price! Craig from Spa world Melbourne is the best

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationTullamarine Melbourne
See all answers
1 comment
Spa World
Spa W.Spa World

Thank you Babette, We appreciate your feedback and Craig says thank you.

Craig R.

Craig R.

  • 2 reviews

Great service Great spa

published

I purchased the spa pool fro Spa World Fyshwick ACT. The salesperson Elaine was so knowledgeable and helpful we purchased on the spot without looking further. It was in before Christmas and we have used more times in one year than our previous pool in ten years.
I did have a couple of issues with pumps however after sales service was impeccable and the problem was rectified expeditiously.
Thanks for a great product

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
Spa World
Spa W.Spa World

Our Great Staycation

published

After our last holiday we decided we needed a pool at home, but couldn’t for a few reasons, (space, rock ). We discovered the concept of a Swim Spa while watching The Chase, and went straight to Spa World to take a look. Elaine answered all of our questions and more and we have since taken delivery of our Vortex Aqualap Pro Plus.
The delivery team did an amazing job getting it over the fence and into a tight spot and even came on a Sunday after rain stopped play on the Friday.
We have been at home all day everyday since delivery, so it has saved our sanity. A fantastic investment we are so, so happy about.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers

Fantastic !!!!

published

We bought our spa from Elaine @ Spa World Fyshwick, we highly recommend her.
Our spa was delivered with no trouble and we are just loving it, we have been in it everyday!!!!! It is very easy to maintain

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers

Swim Spa is a way of life =)

published

Elaine did an excellent job of addressing our concerns and giving us an accurate description of what our spa installation would entail. There were no surprises! She is always available as well for post-purchase questions. We are extremely thrilled with our swim spa, and would highly recommend this product and experience to anyone! In fact, we have already sent friends who have made the same purchase. This is a lifestyle change, and we are loving every second of it!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
Spa World
Spa W.Spa World

Vortex Swim Spa

published

Our Vortex swim spa is better then we had ever expected!! We ordered in on the Monday and it was delivered and installed on the Friday! Elaine was very thorough and helpful and even checked in a couple of weeks after to see if we needed any further assistance!
Great service

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra
See all answers
1 comment
Spa World
Spa W.Spa World

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

Find out how Spa World compares to other Pool & Spa Shops

Know better, choose better.

Compare all

Love love love our Swimspa

published

We purchased our Vortex SwimSpa from Elaine @ SpaWorld Fyshwick and love love love it! We’re in it practically everyday, and it’s really easy to maintain. Elaine was awesome and looked after us, the team were great with delivery before lockdown which is greatly appreciated! Any questions I’ve had Elaine has had the solutions straight away. Thanks guys!

Store LocationFyshwick

The reviewer stated that an incentive was offered for this review

Doug Woodhouse

Doug WoodhouseCanberra 2600, ACT

New Spar delivered to Narooma

published
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra ACT
See all answers
Paul W.

Paul W.Reid 2612, ACT

Seamless!!

published

We use the spa between five or six times a week for approximately 30 mins.
Very easy to maintain - including balancing the water quality and cleaning.
Elaine was very informative and extremely helpful from day one. The delivery and installation of the spa was complex due to the property location on a busy main street and also having to manoeuvre the spa between trees with a small crane to its final destination. The process was seamless and Elaine called before, during and after the installation to confirm it all went well. She has called since to check if it is working well and we are enjoying it. 5* :)

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick, ACT
See all answers
1 comment
Spa World
Spa W.Spa World
Brett T.

Brett T.Calwell 2905, ACT

Better than what we were expecting

published

Elaine from spa world Fyshwick gave us honest information and we ended up purchasing a cobalt spa the same day. From purchase to delivery everything was as discussed. We had an issue recently with the spa and Elaine new exactly how to fix the issue. Very happy customer.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
Spa World
Spa W.Spa World
Tracey

TraceySouth-Eastern Region, NSW

Most easy and happy experience!!

published

Elaine was so friendly and knows her stuff with the spas. As it is just my husband and I we were looking at buying a small to medium size spa. Elaine was not trying to up sell us at all but just suggested my husband sit in the seat with the full shoulder and back massage function. He is a tall guy and as it turned out he did not fit in this seat in the spa we were looking at! We now have the perfect spa, quickly delivered and it’s all set up ready to use..happiness all around!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpa world canberra
See all answers
1 comment
Spa World
Spa W.Spa World
Page 1 of 13

Questions & Answers

Don

Donasked

Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
Don

No answers
Cordelia

Cordeliaasked

What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.

2 answers
Fired Up
Fired Up

The number listed in their website

Spa World
Spa W.Spa World

Hi Cordelia,
Please contact our customer support hub on 1300-895-902. Kind Regards,

Jeannie N.

Jeannie N.asked

We have a mercury spa how do we turn it off after each use

2 answers
Charlene
Charlene

Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.

Spa World
Spa W.Spa World

Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.

Get an answer from our members and Spa World representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.