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Spa World

Spa World

4.7 from 295 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (107)
  • Cleaning & Maintenance
    4.6 (90)
  • Product Quality
    4.7 (104)
  • Return Claim MadeYes (0) · No (111)
  • Customer Service
    4.7 (102)
  • Warranty Claim MadeYes (4) · No (107)
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Great customer service

published

We use our spa a few days a week in summer, less in winter. It is the easiest spa to maintain, literally no maintenance. We dealt with Elaine in Spa World who was amazing. Provided great customer service and we love our spa.

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waynoshaw

waynoshawGreater Melbourne (Inner), VIC

  • 4 reviews
  • 1 like
  • Verified

Spa World Nitro Avante Spa - Lots of Relaxation, Hydrotherapy and Fun Times!

published
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Pissed Off

Pissed OffSydney, NSW

Absolute Garbage!

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  • Verified

Five stars for Elaine for exceptional customer service.

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Josh

JoshGreater Melbourne (Inner), VIC

  • Verified

Problem after problem after problem.

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Helen

HelenCanberra 2600, ACT

Elaine from Spa World Canberra is awesome

published

Purchased a spa from Elaine at Spa World Fyshwick. Elaine's knowledge and customer service was exceptional and allowed us to quickly determine which spa was right for us. The delivery team were awesome.
Helen and Paul

Incentivised ReviewNo
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Carlyle

CarlyleCanberra 2600, ACT

Elaine from Fyshwick was wonderful but head office....thumbs down

published

Elaine from the Fyshwick store is amazing!!! However, the rest of the company you have to deal with once the spa is purchased and you're awaiting delivery, not so much. Delays, conflicting information, and an attitude that says they have your money and now you just keep waiting no matter what. Very frustrating and it has completely ruined Christmas!

Incentivised ReviewNo
Store LocationACT
3 comments
Carlyle
Carlyle
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Carlyle
Carlyle
Carlyle

Update - I have upgraded my star rating to 2 following a phone call from the CEO. I will update my review properly once the spa actually arrives.

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Dale H.

Dale H.Richardson 2905, ACT

Spa world Canberra-Aqualounge pro plus swimspa

published

Elaine from spa world Canberra was fantastic. Walked in the showroom to purchase a spa and walked out with a down deposit on a vortex aqualounge pro+, with no regrets. Arrived last week with nothing being to hard to rectify, Elaine went out of her way to ensure we were satisfied with everything. I can not recommend spa world and especially Elaine and the communication team from HQ enough. I have been in the spa daily as it simple to use and maintain.

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Best buying experience ever

published

Elaine from Spa World Canberra, is perhaps the best sales person we have have come across- she just brilliant. Her product knowledge, interpersonal skills and response time are exemplary. Aspiring sales persons could learn a lot from her work ethics. Many thanks

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Love our new family spa!

published

Elaine from Fyshwick was friendly and knowledgeable about spas and was able to get us the spa we wanted at a good price much earlier than we expected. Communication between purchase and delivery was great. We’re very happy with our spa! It’s a great size for our family and our kids love it.

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LeonieFC

LeonieFCCanberra Central 2601, ACT

Love our new spa!!

published

Elaine from SpaWorld in Fyshwick A.C.T provided excellent, professional service and was very patient with holding our order for some time while we sorted out our renovations.
The after sales care has been excellent. We are so happy with our spa and there is a wealth of videos and information on their website in regards to pre delivery, delivery, setting up and getting the most out of your new spa.
Thanks Elaine for being so friendly and helpful.
Leanne and Dave, Macarthur A.C.T

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Ange M

Ange MSouth-Eastern Region, NSW

  • 2 reviews
  • Verified

Spa World - Fyshwick Store

published

Our experience with Elaine from the Fyshwick store has been amazing. Her knowledge of the spas and her ability to understand what we needed, including extras that were critical was so very helpful.
She also provided recommendations for support trades such as a concreter and crane operators. Both trades then provided us with further discounts as referrals from Elaine and their work is amazing.

Our spa delivery has been delayed due to COVID transit issues, but the Spa World team has continued to keep in contact with us and been with us each step of the way.

I can recommend Elaine and Spa World for service, price and ongoing support!

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Treena

TreenaSouth East Queensland, QLD

  • 2 reviews

Disgusting customer service - steer clear!!

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Andrew H.

Andrew H.Canberra 2600, ACT

Arcadia Dream Spa

published

Thanks Elaine for the great service and advice. We’re thrilled with our Arcadia Dream Spa, which the whole family is loving. Your detailed knowledge of the range, meant we got the spa best suited to us. Andy and Sharon

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The reviewer stated that an incentive was offered for this review

Derek M.

Derek M.South-Eastern Region, NSW

Loving our Hyrozone swim spa!!!

published

We are loving our Hydrozone swim spa!!
Elaine was very helpful when were looking and had many good suggestions about products and how to use them. Her knowledge helped us choose the right spa for us and we use it all the time, at any time..... Thanks very much.

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Excellent customer service

published

We purchased a Voltex Cobalt spa from Spa World in Fyshwick, Canberra.
Excellent support pre and post-delivery from Elaine I cannot recommend highly enough the informative and helpful guidance we received from her, what a knowledgeable salesperson.
We are very pleased with our purchase and highly recommend Elaine at the Fyshwick store.

Incentivised ReviewNo
Return Claim MadeNo
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Wood

WoodSouth-Eastern Region, NSW

Very happy with our purchase

published

We recently purchased a Vortex Neon Avante Spa. We are very pleased with our purchase and have used it almost daily. It is very easy to maintain the Spa. Elaine at The Fyshwick branch provided excellent service and assisted us through the whole process from the showroom through to delivery. We highly recommend Spa World if you are thinking of purchasing a Spa

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Elaine was a delight!

published

Elaine was a delight! Helpful, knowledgeable & prompt service. From our initial discussion off the back of a friend’s positive experience I was impressed. We are very grateful & super excited about our new spa.

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Samantha P.

Samantha P.Canberra 2600, ACT

Great spa and great after-purchase support

published

We purchased the Avanti Xeonon Spa from SpaWorld Fyshwick. Support pre and post delivery excellent from Elaine. Very patient and helpful with questions afterwards and Spa has been great in lock-down. Easy to use and maintain. Kids use it daily! Thanks

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Wendy W.

Wendy W.Canberra 2600, ACT

Elaine is Marvellous!

published

Would like to provide some comments about our recent purchase of a spa fro Spa World in Fyshwick, Canberra. Elaine from the outset was patient, factual and had a great depth of knowledge about the product she was selling. Elaine was able to provide us with a realistic delivery date, (which actually happened). Following delivery we found ourselves a little unsure of a few things, not a problem at all - a phone call to Elaine and all was sorted- amazing after sales service.

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Questions & Answers

Allison

Allisonasked

Hi we have a new aqua gym pro plus max. We are having trouble with water quality. What should we set filter (filt) to? What should we set filter cycle (filt cyc) to?

No answers
Don

Donasked

Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
Don

No answers
Cordelia

Cordeliaasked

What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.

2 answers
Fired Up
Fired Up

The number listed in their website

Spa World
Spa W.Spa World

Hi Cordelia,
Please contact our customer support hub on 1300-895-902. Kind Regards,

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