Be very careful
I have had problems with my Vortex Extreme Swim Spa, since I purchased it from Spa World located at Kingswood, SA in October 2018. I have made many attempts with the retailer and the company to have my problems resolved, without success. I will focus on three of those problems here. The Swim Spa cost me $34,500 and there were additional costs: delivery to SA, which was required to pay for, delivery to my house, electrical supply from the house to the swim spa, cement base, and an automatic cover lifter, totaling almost $45,000.
When I discu...ssed purchasing the spa with retailer all the issues I raised were dismissed with assertions that everything was easy. This is absolutely not the case. One of the first problems I experienced with the swim spa was the weight of the cover. The swim spa was installed above ground and, as I bought the deeper model, it is 1800 above ground, including the cement base. At the time I purchased this there was no mention by the retailer of the weight of the cover, which is large and heavy. I have not had a spa or pool before and so did not think to ask about the cover weight. The cover comprises six panels 2.5 m long by 1 m wide and each of them weighs several kilograms (7 kgs each I think) . I am 65 years old and weigh less than 45 kg. There was no discussion about how I would be able to move the covers on and off this aboveground swim spa. When the swim spa was installed the problem was immediately obvious to me. When I addressed the issue with the retailer, and asked him how he thought I was going to take the cover off and on his response was oh. It beggars belief that someone has been in the industry for so long had not thought to mention the weight of the covers to me. After much to-ing and fro-ing with the retailer over several months he installed levers to lift two panels at each end. This was supposed to solve the problem. Unfortunately it did not, as I was left with two central panels which I was still unable to move easily enough to make it manageable. After much discussion and thought, having been told that there was nothing more the company could do, I paid someone to design and install an automatic lifter at a cost of well over $2,000. I had to spend time myself, as did the person who designed the automatic cover lifter, to come up with a solution which, I might add, is not perfect, but for the present it means I can get the cover up and down. It was a full six months before I managed to find this solution which meant that I was unable to use the spa for the first six months. The company has a 60 day money back guarantee if the customer is not completely satisfied. Towards the end of the 60 days I asked for an extension to the warranty and was given an additional 30 days. I should have asked for more time, as I still hadnt been able to use the swim spa often enough to assess it, but didnt as I just hoped that in the end all would be OK. Since the installation of the swim spa I have had problems with adjusting the jets. I have tried on many occasions to adjust them myself satisfactorily. When I asked about adjusting the jets before purchase, I was told that it is easy not for me, as I quickly discovered. There are a couple of problems with adjusting the jets: firstly, I do not have the wrist strength to adjust the jets manually after discussing this with the retailer I was given a piece of piping to insert into the jets to do it. However, this is not satisfactory as it does not allow me to make the fine adjustment that is needed. Second, it is difficult to work out how to adjust the jets to achieve the desired change in direction. I have found that if the jets are even slightly out of alignment, a comfortable swim is just not possible.
Spaworld & Elaine
Vortex Spas from Spaworld are one of the best purchases we have done in quite some time. Our Spa (Nitro) has been a total hit with our 3 year old boy as well. The hydro therapy component of the spa has been great. After a hard day at work/gym/playing sport, spending time there feels absolutely amazing. Very easy to fall asleep in it. The amount of customisable features available in the Vortex spa can end up making a very unique experience for you. Highly recommend Vortex spa for any family of any size.
It was also great working with Elaine. Sh...e took the time to understand our needs and suggested the spa that would be perfect for our requirement and our entertaining capacity. She has been very helpful even after the sale, helping us make sure we are using the right amount of chemicals, as Australian conditions are different than other countries, and the chemical requirements can get a bit confusing. My parents also ended up getting a spa from Elaine. They ended up getting a Swim Spa, and we have had great family moments. Having a swim spa is great for my parents as well as it allows them to keep fit in their 60's. Great buy. We now have more friends interested in these, and have taken them to Elaine as well. Thanks again Elaine for being so great and looking after your customers.
Always wanted one
Got my spa from Fyshwick with Elaine Kalanche went to the store a few times before I made a decision wasnt pushing me into a sales had good product knowledge about the spas and cost savings made contact after delivery to check
Great customer service
Great experience all the way from walking into Spa World Gregory Hills NSW to choose my spa from Lillian, who offered excellent advice and made the sales process easy, through to delivery from Rachel, where the spa was delivered as expected.
I would recommend buying a Spa from Spa World and particularly dealing with Lillian.
Went to Spa World at Fyshwick, Canberra to get information to help me choose an outdoor spa. The showroom was roomy and well presented and all the spas one could try (dry!) for size were very clean. The state of cleanliness contrasted with two competitors whose display spas were very dusty and dirty. Elaine was very knowledgable about the range of spas and accessories and over a few visits and numerous emails helped me make a decision on an available spa to meet my needs. Now I look forward to being able to do a review on the product once installed.
Excellent product and sale service
Elaine gave us excellent sale service with her knowledge of the product that she was selling. She also provided us with great follow up service checking to see if we were enjoying the spa and if we had any concerns. She is only to willing to help which is great. Great product but outstanding customer service
Elaine looked after us all the way through. We absolutely love our spa and are so happy with the excellent service.
Very easy even if you haven't done it before. Much easier than a pool. We were a bit nervous testing levels but Elaine gave us advise for our first adjustment.
Excellent product and customer service
Elaine has an excellent and professional knowledge of spa's. We started at spa world in Canberra, then researched and inspected many other spas and manufacturers. Came back to where we started and purchased a vortex cerium that we are delighted with. It is so powerful I think it needs a seat belt to hold you down.
We carefully ordered a spa which would suit our purposes. It took a month to get here, and they insist on payment before it's delivered. We were clearly told that there would be no problem in tipping it on its side to fit through a gate way. When it finally arrived, delivery staff clearly said it was impossible. Now we need a crane, have no spa, and no steps we were promised either :(. Go elsewhere
Swim spa 4m
We bought our spa 2 years ago thru Elaine, we shopped around but found Spaworld the best value and most professional - Elaine was wonderful, she guided us through the process and was so helpful all the way through including a tricky hoist over the house! I would highly recommend Elaine and Spaworld for your next spa purchase
Jenny - Belrose
- Verified customer
Spa world Fyshwick
Elaine at Spa World in Fyshwick was great to deal with.If you are looking for a new spa / swim spa I highly recommend to visit Spa world Fyshwick to help.
Lesson - dont pay unless you know the spa is in the warehouse
After paying $30k for a swim spa and being told that delivery is scheduled for 28th Oct and then being told they made a mistake and that the swim spa is due in the warehouse on 28th to now be told that swim spa is due in warehouse next week but they cant be certain. Cant say I feel excited anymore, just let down :(
- Verified customer
You must go see Elaine from Fyshwick Spa World if you are wanting to buy a spa
Elaine was fantastic. I had been looking for a swim spa for some time now. I went to them all in Narellan and Fyshwick/Canberra leaving Spa World Fyshwich to the end. I wish I had went there first. I couldn't decide between a sectioned swim spa or an all in one swim spa. Elaine asked me a few questions and from my answers, I finally knew which swim spa suited me. No other spa company offered any suggestions or advice on what would suit me better. The customer service by Elaine is outstanding and can not be faulted in anyway. Her knowledge on sp...a's and being able to compare them to others is very helpful. Prior to installation, myself, my electrician and concreter phoned Elaine for confirmation on what was to occur and she couldn't have been more helpful. The follow on service after the sale is definitely there until you don't want it anymore. Thank you Elaine.
I found Elaine very helpful both during and after our purchase. Have not filled the spa yet so will write more when we get to use it. Great price, so hope to make the most of it soon.
Absolutely thrilled with the spa and service!
Absolutely thrilled with the service!
We bought our swim spa from Spa world Canberra and Elaine was brilliant in helping us choose the right spa. Her professional advice was very helpful and she put us through to the right technical support after we had issues starting the spa post installation. The whole family is loving the spa. A big thanks to Elaine and the spa world team.
Thrilled with my spa. Ann ACT
I just love my Gemini spa, it is perfect, an oasis, adds a luxurious finish to my balcony. Elaine knew just what I wanted, and within minutes I was placing an order. She is very helpful answering all questions. Thanks Elaine for your help
We love it
Couldn't have picked this spa without Elaine!! She new exactly what our budget was and what we wanted and Bam!! Magic happens at our place when is parents get to relax in the spa and kids are asleep or the kids have a ball in it on the weekends!!
Love our spa!
We purchased a spa from Elaine in Fyshwick ACT ..... Elaine was wonderful and so knowledgeable ... what Elaine doesnt know about spas isnt worth knowing! but it didnt end there, Elaine was more than helpful with all the questions we had after the spa was delivered
- Verified customer
Charlie Xuereb Newcastle
Charlie from Warners Bay SpaWorld was so fantastic. Not only did he wait until our backyard was ready for our spa delivery he honoured the price from our initial enquiry with him. I found him so approachable and contactable throughout the whole sale, delivery and after sale. His knowledge, his manner, and obvious love of the product made it easy to purchase from him, again, after our first spa purchase 20 years ago. We love having our new and updated spa, cant fault any of the experience.
The reviewer stated that an incentive was offered for this review
Excellent Customer Service From Elaine ACT
We purchased the Vortex Xenon Avante spa from Elaine at the Fyshwick store in ACT. Elaine's passion, knowledge and expertise of the Vortex range of spas is phenominal. By asking the right questions, Elaine was able to guide and help me make the correct choice for my family and I couldnt be happier! Her friendly and helpful service is so refreshing to experience, you definately don't feel like a number as she goes to lengths to please her customers.
We have been enjoying our spa now for almost 2 weeks and absolutely love it. The delivery guys we...
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Questions & Answers
We have a mercury spa how do we turn it off after each use
Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.
Spa W.Spa World
Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.
Anybody out there with the aqualap Pro plus? We just purchased one but seem to be having a few issues getting the water balance correct. We are filtering the spa for 6 hours through the day and using the bioguard armour . I have read different things about dosages and running periods and a little confused.
Was concerned about running the filter for long periods and how much my electricity bill will rise?? Any ideas on what others are doing to maintain proper levels.
Kind regards, K
Hi Kylee, I am thinking of buying the same spa. How much has it increased your electricity bill and did you manage to get the water issue sorted?
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