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Spa World

Spa World

4.8 from 286 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (100)
  • Cleaning & Maintenance
    4.6 (83)
  • Product Quality
    4.7 (97)
  • Return Claim MadeYes (0) · No (104)
  • Customer Service
    4.7 (95)
  • Warranty Claim MadeYes (3) · No (101)
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Love our new family spa!

published

Elaine from Fyshwick was friendly and knowledgeable about spas and was able to get us the spa we wanted at a good price much earlier than we expected. Communication between purchase and delivery was great. We’re very happy with our spa! It’s a great size for our family and our kids love it.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick, ACT
Warranty Claim MadeNo
Purchase TypeSpa
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LeonieFC

LeonieFCCanberra Central 2601, ACT

Love our new spa!!

published

Elaine from SpaWorld in Fyshwick A.C.T provided excellent, professional service and was very patient with holding our order for some time while we sorted out our renovations.
The after sales care has been excellent. We are so happy with our spa and there is a wealth of videos and information on their website in regards to pre delivery, delivery, setting up and getting the most out of your new spa.
Thanks Elaine for being so friendly and helpful.
Leanne and Dave, Macarthur A.C.T

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick ACT
Warranty Claim MadeNo
Purchase TypeSpa
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Ange M

Ange MSouth-Eastern Region, NSW

  • 2 reviews
  • Verified customer

Spa World - Fyshwick Store

published

Our experience with Elaine from the Fyshwick store has been amazing. Her knowledge of the spas and her ability to understand what we needed, including extras that were critical was so very helpful.
She also provided recommendations for support trades such as a concreter and crane operators. Both trades then provided us with further discounts as referrals from Elaine and their work is amazing.

Our spa delivery has been delayed due to COVID transit issues, but the Spa World team has continued to keep in contact with us and been with us each step of the way.

I can recommend Elaine and Spa World for service, price and ongoing support!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeNo
Purchase TypeSpa
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Treena

TreenaSouth East Queensland, QLD

  • 2 reviews

Disgusting customer service - steer clear!!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
Purchase TypeSpa
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1 comment
Spa World
Spa W.Spa World
Andrew H.

Andrew H.Canberra 2600, ACT

Arcadia Dream Spa

published

Thanks Elaine for the great service and advice. We’re thrilled with our Arcadia Dream Spa, which the whole family is loving. Your detailed knowledge of the range, meant we got the spa best suited to us. Andy and Sharon

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCanberra
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Derek M.

Derek M.South-Eastern Region, NSW

Loving our Hyrozone swim spa!!!

published

We are loving our Hydrozone swim spa!!
Elaine was very helpful when were looking and had many good suggestions about products and how to use them. Her knowledge helped us choose the right spa for us and we use it all the time, at any time..... Thanks very much.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationfyshwick, act
Warranty Claim MadeNo
Purchase TypeSpa
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Excellent customer service

published

We purchased a Voltex Cobalt spa from Spa World in Fyshwick, Canberra.
Excellent support pre and post-delivery from Elaine I cannot recommend highly enough the informative and helpful guidance we received from her, what a knowledgeable salesperson.
We are very pleased with our purchase and highly recommend Elaine at the Fyshwick store.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Wood

WoodSouth-Eastern Region, NSW

Very happy with our purchase

published

We recently purchased a Vortex Neon Avante Spa. We are very pleased with our purchase and have used it almost daily. It is very easy to maintain the Spa. Elaine at The Fyshwick branch provided excellent service and assisted us through the whole process from the showroom through to delivery. We highly recommend Spa World if you are thinking of purchasing a Spa

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

Elaine was a delight!

published

Elaine was a delight! Helpful, knowledgeable & prompt service. From our initial discussion off the back of a friend’s positive experience I was impressed. We are very grateful & super excited about our new spa.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
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Samantha P.

Samantha P.Canberra 2600, ACT

Great spa and great after-purchase support

published

We purchased the Avanti Xeonon Spa from SpaWorld Fyshwick. Support pre and post delivery excellent from Elaine. Very patient and helpful with questions afterwards and Spa has been great in lock-down. Easy to use and maintain. Kids use it daily! Thanks

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick ACT
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
1 comment
Spa World
Spa W.Spa World
Wendy W.

Wendy W.Canberra 2600, ACT

Elaine is Marvellous!

published

Would like to provide some comments about our recent purchase of a spa fro Spa World in Fyshwick, Canberra. Elaine from the outset was patient, factual and had a great depth of knowledge about the product she was selling. Elaine was able to provide us with a realistic delivery date, (which actually happened). Following delivery we found ourselves a little unsure of a few things, not a problem at all - a phone call to Elaine and all was sorted- amazing after sales service.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
1 comment
Spa World
Spa W.Spa World
NK W.

NK W.Canberra 2600, ACT

Wow! Thank you

published
Incentivised ReviewNo
1 comment
Spa World
Spa W.Spa World
Gina

GinaNicholls 2913, ACT

  • 2 reviews

They don't make them like Elaine anymore!

published

Service with a smile, highly responsive, an expert with knowledge - they just don't make them like Elaine anymore. Elaine's expertise, deep product knowledge, incredible responsiveness and after sales service is exceptional. She went above and beyond providing us with expert trade contacts to ensure installation would match her sales and service. Only buy from Elaine! I wish all purchases and after service was so easy and good!

Value for Money
Customer Service
Incentivised ReviewNo
Store LocationCanberra
Purchase TypeSpa
See all answers
1 comment
Spa World
Spa W.Spa World
Greg

GregSouth-Eastern Region, NSW

  • 2 reviews

Excellent advice and service.

published

Great experience.

Elaine at Spa World Fyshwick, Canberra, was accurate, clear, and succinct with her advice. She did not try to upsell and gave clear consideration to our age, height, and other needs ensuring what we bought fit our needs. My wife and I are grateful to Elaine for this service.
The timeline from order to delivery was spot on and seamless.
Elaine has been extremely efficient at following up on any question or query we have had during setup and subsequently. I have had one warranty claim, and it was easily and efficiently dealt with by Elaine and Spa World.

I highly recommend Elaine and Spa World at Fyshwick, Canberra.
Greg

Incentivised ReviewNo
1 comment
Spa World
Spa W.Spa World
Kevin

KevinSouth East Queensland, QLD

Excellent customer service

published

We purchased a Modena spa from North Lakes Spa World this past April for therapeutic purposes & family enjoyment.
Initially there were numerous concerns/problems BUT when the Corporate Office Care Team Member, Kurt became aware he arranged Rob a brilliant spa technician who was able to provide additional pointers on spa management and assured us we could ring him with any further concerns.

Rob was extremely professional and Kurt followed up with us the next day.

Also, hats off to Nick from Spa World at North Lakes and to Rachel for trying to help us. Truly a quality team.
Thank you troops.
Kevin

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Lakes, Brisbane
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
1 comment
Spa World
Spa W.Spa World
Pool & Spa Shops

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Des

DesCanberra Central 2601, ACT

Spa World Canberra

published

Elaine from Spa World, Canberra is helpful, knows her spas and makes buying a spa hassle-free. We changed our mind about which spa we wanted during the process which wasn’t a problem.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
1 comment
Spa World
Spa W.Spa World
SSS

SSSACT

Thanks Elaine!

published

We'd been thinking of getting a spa for a while, so went into the Fyshwick, Canberra store to check out their range and maybe narrow down our options - and walked out with a deposit on a new spa! Elaine was really helpful, and helped us choose a spa that perfectly suits our needs. She talked us through the delivery process, and assured us that our access issues wouldn't be a problem. The after care has been great so far - she's currently helping us with a minor issue with the spa, and although we've only had it for a week, we're sure we're going to get many years of enjoyment out of it!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick, Canberra
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
1 comment
Spa World
Spa W.Spa World
Sara W.

Sara W.Canberra 2600, ACT

Spa World Canberra

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSpa World Canberra
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
1 comment
Spa World
Spa W.Spa World

Great Purchase!

published

We have had our spa for 6 weeks now and are absolutely loving it. It does use a lot of power, but the benefits are worth it. I did hope that it was going to get rid of all my aches and pains, that hasn't happend, but taking time each day to have some quality time is having a very positive effect on my mood and overall wellbeing. Getting to spend quality time with my husband and family is a great benefit to us all. The service we received from all involved was faultless and Elaine provided us with great customer service.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Store LocationCanberra
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
1 comment
Spa World
Spa W.Spa World

The reviewer stated that an incentive was offered for this review

Sherry W.

Sherry W.Canberra 2600, ACT

  • Verified customer

Elaine’s product knowledge is nothing short of outstanding.

published

We have used our spa everyday for the last 3 months. Maintenance is super easy. Push a button and add the chemicals. We rinse the filters regularly and have crystal clear water.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationFyshwick ACT
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Page 1 of 15

Questions & Answers

Don

Donasked

Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
Don

No answers
Cordelia

Cordeliaasked

What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.

2 answers
Fired Up
Fired Up

The number listed in their website

Spa World
Spa W.Spa World

Hi Cordelia,
Please contact our customer support hub on 1300-895-902. Kind Regards,

Jeannie N.

Jeannie N.asked

We have a mercury spa how do we turn it off after each use

2 answers
Charlene
Charlene

Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.

Spa World
Spa W.Spa World

Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.

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