Thrilled with my spa. Ann ACT
I just love my Gemini spa, it is perfect, an oasis, adds a luxurious finish to my balcony. Elaine knew just what I wanted, and within minutes I was placing an order. She is very helpful answering all questions. Thanks Elaine for your help
We love it
Couldn't have picked this spa without Elaine!! She new exactly what our budget was and what we wanted and Bam!! Magic happens at our place when is parents get to relax in the spa and kids are asleep or the kids have a ball in it on the weekends!!
Love our spa!
We purchased a spa from Elaine in Fyshwick ACT ..... Elaine was wonderful and so knowledgeable ... what Elaine doesnt know about spas isnt worth knowing! but it didnt end there, Elaine was more than helpful with all the questions we had after the spa was delivered
- Verified customer
Charlie Xuereb Newcastle
Charlie from Warners Bay SpaWorld was so fantastic. Not only did he wait until our backyard was ready for our spa delivery he honoured the price from our initial enquiry with him. I found him so approachable and contactable throughout the whole sale, delivery and after sale. His knowledge, his manner, and obvious love of the product made it easy to purchase from him, again, after our first spa purchase 20 years ago. We love having our new and updated spa, cant fault any of the experience.
The reviewer stated that an incentive was offered for this review
Excellent Customer Service From Elaine ACT
We purchased the Vortex Xenon Avante spa from Elaine at the Fyshwick store in ACT. Elaine's passion, knowledge and expertise of the Vortex range of spas is phenominal. By asking the right questions, Elaine was able to guide and help me make the correct choice for my family and I couldnt be happier! Her friendly and helpful service is so refreshing to experience, you definately don't feel like a number as she goes to lengths to please her customers.
We have been enjoying our spa now for almost 2 weeks and absolutely love it. The delivery guys we...
Great service and spa
Very happy with all aspects of our recent swim/spa purchase. Elaine has been so knowledgeable, patient and helpful.Good service, very helpful with problems offering friendly advise. We are enjoying our new spa and use it almost every weekend despite the cold Canberra weather. We love our swim spa and its hard hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa I would highly recommend spa world in particular Elaine.
Vortex Swim Spa
We brought our swim spa from Michelle- she was amazing, very helpful, knowledgeable and accomodating to our situation with our backyard issues, the crane people were fantastic, couldn't fault anything and they explained everything they were going to be doing to me and took meticulous details to our difficult driveway so they don't damaged anything, however this is as far as it goes in term of great service. De Wet was meant to do a handover however on the time of delivery he couldn't as we weren't ready, however when we were we called him and ...asked for assistance, not only was he rude to talk to, he bluntly told us to watch and read the manual. Not easy to set up a swim spa when we have never seen or dealt with one or are we technicians, when we called back again we got the same rudeness and he refused to come out to assist. We ended up calling another pool/spa company for help and OMG was he FANTASTIC!! he was so patient with us, went through the filter system, even talked us through setting up the spa. For a $35,000 swim spa, we would think we would get better post delivery handover/assistance. Shame on you spa world.
A little oasis in our own backyard
Thank you to Elaine and the Spa World team for ensuring we could create our own little oasis. Greatly appreciate the helpful advice as well as the pre and post sales support. The swim/spa has only been set up for a few weeks but we are already making good use of it and it has been easy to maintain.
Love our swim spa. Thank you Elaine
We recently purchased a vortex swim spa from Elaine in Fyshwick. Elaine went above and beyond to make sure everything went smoothly. The delivery guys and the crane company were very professional.
We love our swim spa. It’s hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa
I would highly recommend spa world in particular Elaine.
2 person Gemini Spa from Spa World is a GEM (no pun intended)!
We saw the 2-person Gemini spa at the Royal Easter Show in Sydney. We didn't even know such a thing existed. We love it, especially as we live in a unit and space is limited. We use it every day. Our Sales guy, Craig Fairbairn, was very knowledgable and helpful throughout our buying and installation experience. Had a great Spa World experience!
Elaine is a superstar
Elaine was so helpful right from the beginning. She had extensive product knowledge and made my purchase decision really easy. She followed up with me after delivery and installation, and even helped out a friend with their new spa purchase. 5 stars all the way.
The service I received from Elaine was top of the rage, she’s helpful and honest. I wish there were few people like Elaine in this world, life would be a lot better and the would be no trust issue.
Fyshwick Spa World
We purchased a Palladium spa from Elaine at Fyshwick Spa World. We love the spa and have had the best possible service from Elaine. Whenever we had questions she was absolutely excellent. Nothing has been to much trouble. I recommend anyone looking at purchasing a spa to get in contact with Elaine and spa world. Thank you so much we are so grateful for everything you have done :)
Best customer service
We organised our spa through Elaine at fyshwick. We had lots of questions and wanted to make the right decision and instead of being pushed into one Elaine simply answered all of them! It had been a great experience!
Good swimspa product which worked flawlessly. Great after sales service from Elaine. Replacement panel sent out immediately when damaged during delivery. Chemical start up package included. Difficult site installation overcome.
A great swim spa sold and supported by a top lady.
Elaine from Fyshwick Spa World was absolutely excellent --- from first contact, through discussions and completion of the purchase. She acted with total integrity, knowledge and helpfulness. Her advice was right and we felt we could rely on her advice for the best choice. Nothing was a trouble and her enthusiasm added to the experience.
Our Swim spa has proven to be excellent and we have been supported throughout the process and for the succeeding months in first class manner.
We are very grateful to Elaine and unhesitatingly recommend her and the Vortex product.
Best purchase to date
In November last year I decided I wanted to get a spa for hydrotherapy needs. I was recommended to go see Elaine from the Fyshwick store. I went to spa world and met Elaine.
Elaine asked me a few questions and within minutes narrowed it down and gave me her suggestions to suit my needs.
I ordered my swim spa (originally thinking I only wanted a small spa.)
In February I received my swim spa. Its been one of my best purchases to date and wish I had done it sooner.
I have used it minimum 4 times a week. My pain has reduced dramatically and my s...
Vortex Swim Spa
We purchased our Vortex Swim Spa in late January, which was delivered early April. From start to finish I have nothing but positive things to say about our experience. We entered the shop with only a vague idea of what we were looking for. Elaine greeted us and was professional, knowledgeable, and friendly. No question was too hard or too silly. We were given the information we sought and the space to explore the different models on display ourselves. Elaine provided us with all the information and contacts (electrician etc) we needed to make a...decision and get the process started. Despite contacting Elaine frequently to get a status update or ask any questions we thought of, she was always prompt, helpful, patient and friendly. Elaine’s service made us feel valued and important as customers. After the spa was delivered and installed (again, fantastic service with nothing but praise), we contacted Elaine to go through the initial setup and, despite it being her day off, she took the time to patiently walk us through everything, step by step, and answer our questions. The swim spa itself: absolutely amazing. Our main motivation for a swim spa was for low impact exercise. Hubby and I have lost 7-10kgs each so far. The spa has also helped us drastically with mobility and flexibility. We also spend a huge amount of time in there relaxing as a family. We purchased the additional heat pump and even in the cold 5 degree weather we’ve been having, we have comfortably spent considerable time in there. I can not recommend SpaWorld and their swim spas highly enough!
- Verified customer
Love my Spectrum Spa!
Recently purchased a Spectrum spa from Vortex spas in Osborne Park and we could not be happier with it! From sales to delivery, it was flawless. Mark (sales manager) was very helpful in explaining everything from maintenance and answering all our questions and what sized spa was most suited for our us. He was literally just at the other end of the line. He was great and kept the spa in store with a fixed price until we were ready to have it. The delivery people were also very accommodating as we didn't have much allowance at the sides for it to...be wheeled in but they were able to work around it - this way we didn't have to pay huge amounts for a hiab crane! After sales is also very helpful with a live chat plus a website with a huge list of answers for anything and everything spa-related. Will highly recommend this company!!!
The reviewer stated that an incentive was offered for this review
After sales is zero
Ordered a spa from Gregory Hills, they are obviously on commission and if you walk in to ask a question and it’s not your sales person they tell you to come back as they can’t help you.
Also the spa I got delivered is in the name of another person and they did nothing about this, saying that it’s the same spa. Why when creating the sale do they assign you a particular one from there stock, when clearly that isn’t the case.
Also I ordered the lifter for the cover only to discover on delivery that it is not installed, so can’t use the spa as I ca...
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Questions & Answers
We have a mercury spa how do we turn it off after each use
Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.
Spa W.Spa World
Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.
Anybody out there with the aqualap Pro plus? We just purchased one but seem to be having a few issues getting the water balance correct. We are filtering the spa for 6 hours through the day and using the bioguard armour . I have read different things about dosages and running periods and a little confused.
Was concerned about running the filter for long periods and how much my electricity bill will rise?? Any ideas on what others are doing to maintain proper levels.
Kind regards, K
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