??!
1 photo
Spa World
4.8 from 193 reviews

Love our swim spa. Thank you Elaine

We recently purchased a vortex swim spa from Elaine in Fyshwick. Elaine went above and beyond to make sure everything went smoothly. The delivery guys and the crane company were very professional.
We love our swim spa. It’s hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa
I would highly recommend spa world in particular Elaine.

1 comment
Hi Rich, Thank you for the fantastic review and the recommendation! We will be sure to pass on your 5 star feedback to Elaine and hope you enjoy your spa for many years to come! Regards, The Team at Spa World

2 person Gemini Spa from Spa World is a GEM (no pun intended)!

We saw the 2-person Gemini spa at the Royal Easter Show in Sydney. We didn't even know such a thing existed. We love it, especially as we live in a unit and space is limited. We use it every day. Our Sales guy, Craig Fairbairn, was very knowledgable and helpful throughout our buying and installation experience. Had a great Spa World experience!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSeven Hills, NSW

Elaine is a superstar

Elaine was so helpful right from the beginning. She had extensive product knowledge and made my purchase decision really easy. She followed up with me after delivery and installation, and even helped out a friend with their new spa purchase. 5 stars all the way.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick

Elaine

The service I received from Elaine was top of the rage, she’s helpful and honest. I wish there were few people like Elaine in this world, life would be a lot better and the would be no trust issue.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationOnline
1 comment
Thank you for taking the time to share your feedback on your experience with SpaWorld and in particular with Elaine in the Fyshwick Store! It's fantastic to hear that it has been 5-star throughout your journey and we hope you and your family enjoy your spa for many years to come! Regards, The Team at SpaWorld

Fyshwick Spa World

We purchased a Palladium spa from Elaine at Fyshwick Spa World. We love the spa and have had the best possible service from Elaine. Whenever we had questions she was absolutely excellent. Nothing has been to much trouble. I recommend anyone looking at purchasing a spa to get in contact with Elaine and spa world. Thank you so much we are so grateful for everything you have done :)

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick

Best customer service

We organised our spa through Elaine at fyshwick. We had lots of questions and wanted to make the right decision and instead of being pushed into one Elaine simply answered all of them! It had been a great experience!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick

Service focus

Good swimspa product which worked flawlessly. Great after sales service from Elaine. Replacement panel sent out immediately when damaged during delivery. Chemical start up package included. Difficult site installation overcome.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
1 comment
Hi Joe Thanks for reviewing your experience with Spa World and Elaine at the Fyshwick store. We are thrilled to hear your experience was 5-Star! We are very lucky to have Elaine on our team. We hope you enjoy it for many years to come. Regards The team at Spa World

A great swim spa sold and supported by a top lady.

Elaine from Fyshwick Spa World was absolutely excellent --- from first contact, through discussions and completion of the purchase. She acted with total integrity, knowledge and helpfulness. Her advice was right and we felt we could rely on her advice for the best choice. Nothing was a trouble and her enthusiasm added to the experience.
Our Swim spa has proven to be excellent and we have been supported throughout the process and for the succeeding months in first class manner.

We are very grateful to Elaine and unhesitatingly recommend her and the Vortex product.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick, ACT
1 comment
Hi Jonno Thanks for reviewing your experience with Spa World and Elaine at the Fyshwick store. We are thrilled to hear your experience was 5-Star! We are very lucky to have Elaine on our team. We hope you enjoy it for many years to come. Regards The team at Spa World

Best purchase to date

In November last year I decided I wanted to get a spa for hydrotherapy needs. I was recommended to go see Elaine from the Fyshwick store. I went to spa world and met Elaine.
Elaine asked me a few questions and within minutes narrowed it down and gave me her suggestions to suit my needs.
I ordered my swim spa (originally thinking I only wanted a small spa.)
In February I received my swim spa. Its been one of my best purchases to date and wish I had done it sooner.
I have used it minimum 4 times a week. My pain has reduced dramatically and my sleep has also improved.
If you've been thinking of buying a spa I highly recommend spa world in particular Elaine from the Fyshwick store. She was very helpful and extremely knowledgable. No question was too much. She also insisted to help with the set up of the swim spa once we had filled it up.
The service from the start to after I received my spa has been exceptional.
I already have and will continue to recommend spa world to my family and friends.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
1 comment
Hi Michelle Thanks for reviewing your experience with Spa World and Elaine at the Fyshwick store. We are thrilled to hear your experience was 5-Star! We are very lucky to have Elaine on our team. We hope you enjoy it for many years to come. Regards The team at Spa World

Vortex Swim Spa

We purchased our Vortex Swim Spa in late January, which was delivered early April. From start to finish I have nothing but positive things to say about our experience. We entered the shop with only a vague idea of what we were looking for. Elaine greeted us and was professional, knowledgeable, and friendly. No question was too hard or too silly. We were given the information we sought and the space to explore the different models on display ourselves. Elaine provided us with all the information and contacts (electrician etc) we needed to make a decision and get the process started. Despite contacting Elaine frequently to get a status update or ask any questions we thought of, she was always prompt, helpful, patient and friendly. Elaine’s service made us feel valued and important as customers. After the spa was delivered and installed (again, fantastic service with nothing but praise), we contacted Elaine to go through the initial setup and, despite it being her day off, she took the time to patiently walk us through everything, step by step, and answer our questions.
The swim spa itself: absolutely amazing. Our main motivation for a swim spa was for low impact exercise. Hubby and I have lost 7-10kgs each so far. The spa has also helped us drastically with mobility and flexibility. We also spend a huge amount of time in there relaxing as a family. We purchased the additional heat pump and even in the cold 5 degree weather we’ve been having, we have comfortably spent considerable time in there.
I can not recommend SpaWorld and their swim spas highly enough!

1 comment
Hi Heather We really appreciate you taking the time to place your feedback on your 5 star experience with Spa World and in particular with Elaine. We are very lucky to have her on our team! What fantastic results you are having as well keep it up. Regards, The Team at Spa World

Love my Spectrum Spa!

Recently purchased a Spectrum spa from Vortex spas in Osborne Park and we could not be happier with it! From sales to delivery, it was flawless. Mark (sales manager) was very helpful in explaining everything from maintenance and answering all our questions and what sized spa was most suited for our us. He was literally just at the other end of the line. He was great and kept the spa in store with a fixed price until we were ready to have it. The delivery people were also very accommodating as we didn't have much allowance at the sides for it to be wheeled in but they were able to work around it - this way we didn't have to pay huge amounts for a hiab crane! After sales is also very helpful with a live chat plus a website with a huge list of answers for anything and everything spa-related. Will highly recommend this company!!!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationOsborne Park
1 comment
Hi Cessy Firstly, thank you for taking the time to send through your 5-Star review of your recent spa purchase with Spa World. We really appreciate it and it's wonderful to see that Mark looked after you so well! We will make sure your feedback is passed on to Mark . We hope you enjoy your spa for many years to come! Regards The team at Spa World

After sales is zero

Ordered a spa from Gregory Hills, they are obviously on commission and if you walk in to ask a question and it’s not your sales person they tell you to come back as they can’t help you.
Also the spa I got delivered is in the name of another person and they did nothing about this, saying that it’s the same spa. Why when creating the sale do they assign you a particular one from there stock, when clearly that isn’t the case.
Also I ordered the lifter for the cover only to discover on delivery that it is not installed, so can’t use the spa as I can’t lift cover and I have a lifter in the box.
I rang there office and they said due to not being told at time of the sale that the lifter comes in a box for owner to install that they’d get someone out to install it for me. That was nearly 2 months ago it’s never being installed.
What a total wasn’t of $13 K a spa I can’t use and still unsure if it’s the one I ordered as this was in a different name as mentioned, store offered no help what so ever, hence ringing there office, not but that did much either.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationGregory Hills NSW

Vortex Spectrum - Great Product, Great Service...

We purchased a Vortex Spa through Elaine at Spa World in Fyshwick earlier in the year. The spa is amazing and the service from Elaine and Spa World was wonderful.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpa World Fyshwick
1 comment
Hi Mj, thank you for taking the time to share your fabulous feedback regarding your purchase experience with Elaine! We hope you continue to enjoy your spa for many, many years to come! Regards, The Team at SpaWorld!

My husband and I recently purchased a Swim Spa from Spa Word in Fyshwick

My husband and I recently purchased a Swim Spa from Spa Word in Fyshwick. We mainly bought it as a hydrotherapy pool for me as I suffer from a join problem. The support and spa knowledge from Elaine was fantastic.The Spa itself is everything that we could have hoped for. We definitely recommend Spa World to everyone.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
1 comment
Hi there, Thanks a lot for sharing your feedback! So glad it was 5 star with Elaine in our Fyshwick store! We cannot wait to assist all your friends and families with lovely spas too! Regards, The Team at SpaStore

I recently purchased a Swim Spa from Spa Word.

I recently purchased a Swim Spa from Spa Word.
From the moment I walked into the Showroom I was impressed by the level of product knowledge shown by Elaine. The Spa itself is everything that I was hoping for and the delivery staff were also very good.. Would recommend Spa World to everyone.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpa World Fyshwick ACT
1 comment
Thanks for reviewing your experience with Spa World and Elaine at the Fyshwick store. We are thrilled to hear your experience was 5-Star! We are very lucky to have Elaine on our team. We hope you enjoy it for many years to come. Regards The team at Spa World

Very Happy .

Charlie was very helpful ( Newcastle ) and has been when I call for advice .. Bit of a mix up on delivery but they made up for it by having it delivered by a very professional team on the next available date ( with in 1 days ) . Since delivery we have enjoyed hours of fun and it couldn't be easier to maintain . Thankyou Charlie and Spa world.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationNewcastle
1 comment
Hi Marcus Thank you for your 5 star feedback! So glad to hear your spa was delivered promptly and you have been enjoying it ever since! We will be sure to pass on your feedback to Charlie in our New Castle store! Regards, The Team at SpaWorld

Great product and excellent service from Elaine Kalache at Spaworld

Got it up and running 3 days ago and the grandies were hardly out of it. As for us "oldies", we now have a touch of luxury to enjoy which gives us more options over the pool we discarded. Added value to our property too!! Too early to comment on maintenance as yet but we believe confidently that according to previous owners' reviews this will not be an issue

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationNational call centre 1300 number
1 comment
Hi John Thank you for taking the time to share your feedback! We are so glad to hear that your new spa has added extra value to your property and your whole family are enjoying it! We hope this continues for many years to come! Regards, The Team at SpaWorld

Professional service and a top quality product

We use our spa at least 5 times per week.
Maintenance is almost zero. A matter of adding sanitizer after each use and cleaning the filters monthly.
it really is set and forget.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationAdelaide
1 comment
Hi Ben Thank you for placing your positive feedback! We are really happy that you are finding the maintenance of your spa completely effortless! Regards, The Team at SpaWorld

Love our Spa

From the first time we decided to look at purchasing a spa there was a lot of questions in our minds and we were confused about so many aspects of owning and operating a spa.
Peter at Northlakes was so helpful and informative at a level we could understand that it was a no brainer to go ahead with the purchase. From that point on everyone connected with spa world was fantastic including the delivery guys who not just delivered the spa but took the time to explain every aspect of the functions and operations of the spa. Then we had a follow up to see if everything was as it should be and could they be of further assistance. WOW a company that really cares after the money has been transferred.
We could not speak more highly of this company and we can now say tthat we use our spa EVERY day.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationNorthlakes (Brisbane)

Vortex Nitro HP

Don't delay deciding to purchase a spa any longer. I have been pondering over owning a spa for 10 years, did the rounds of all Brisbane retail stores, checked out all brands and Spa World by far had the best service and offerings. If in Brisbane, ask for Michelle. Her service and product advice was outstanding. Michelle even answered her phone to assist me on her days off. Thanks Spa World, I should have made this purchase years ago. I use my spa every day, no issues and extremely easy to look after.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Purchase TypeSpa
Store LocationBrisbane
1 comment
Hi Mark and Ange! Thank you so much for placing your feedback in regards to your recent experience with the wonderful Michelle in our Brisbane store! We hope that you continue to enjoy your spa for many many years to come! Regards, The Team at SpaWorld

Page 1 of 10

Questions & Answers

We have a mercury spa how do we turn it off after each use
2 answers
Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.

Anybody out there with the aqualap Pro plus? We just purchased one but seem to be having a few issues getting the water balance correct. We are filtering the spa for 6 hours through the day and using the bioguard armour . I have read different things about dosages and running periods and a little confused. Was concerned about running the filter for long periods and how much my electricity bill will rise?? Any ideas on what others are doing to maintain proper levels. Kind regards, K
No answers

I am considering purchasing a spa from spa world. Could anyone tell me what the after sales service is like, the daily maintenance of the spa, weekly/monthly/yearly running costs please? Also have anyone had trouble with installation ie: Craning the spa in? Thanks Brad
No answers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.