Spacetalk

Love the watch although the setup process was very difficult as I was having a hard time pairing it!! I only had one bar which was a pain and it would go through a software update like 4 times ! I went back and forth through live chat centre which was pointless and frustrating until I received a call from Dang and let me tell you “DANG” he… Read more

definitely knows how to do his job well !!! He was so helpful and understanding and made this frustrating set up a lot easier for me.

25 emails and weeks of back and forth with the customer service team to simply delete a contact from my sons watch has been the most painful experience I’ve ever had with a company. I finally received a call from the engineer today who happened to come across the email feed and he fixed the issue within 10minutes! Thank goodness for him because the Spacetalk customer service are absolute rubbish! Show details

A Christmas present which went horribly wrong. Two watches purchased directly - one which eventually got working through no interaction with support (there was an integration issue between Telstra and them on Christmas day). The second watch will not turn on, and needs to be returned (I wanted a refund, not a replacement. Untold hours spent… Read more

trying to communicate with their aloof support which seems so bad, it's as if it were a strategic decision made by senior management.

So what does the support experience look like? First you get an AI-bot gatekeeper which only puts you onto an overworked support person in Cebu who will not raise a ticket you can respond to via e-mail, no - you have to sit on a chat window with them, and when you think you're about to get somewhere with them, they stop responding altogether!

Don't be fooled by the marketing, and don't for one minute think this company will deliver anything which represents a positive customer experience.

It isn't just the Product Review website full of one-star reviews. Do yourself a favour and head on over to the spacetalkwatch sub-reddit, where the negative review pile on continues...

Paying month after month without the watch working. To stop wasting so much money I paid for the annual fee. The watch stop working again. Contacted Spacetalk and need to send the watch to check what’s wrong. Cost $150.00. It is easier and cheaper… Read more

to buy a better quality watch and with a proper, decent and friendly costumer service. They don’t even have a phone for contact. Expensive and no consideration for costumers.

I was a bit wary at first with all the negative reviews but there was a bundle sale & it was super cheap so thought i give it a go. The product is actually not bad. I got the Loop because it was cheaper. Had some set up issues & used their chat to get help. There's no number to call but the chat is with a live human so I got what I needed by the end of the chat. I had a great experience & am glad I took the chance. Show details

Customer service on point – Business's are based on how good they are when the client needs help after the sale. I addressed an issue with my daughters spacetalk after she said "It accidently broke" the plastic base. Not really true as it was in her bag and broke due to other reasons. Contacted Spacetalk to get it fixed, was happy to pay as i doubted it to be warranty and… Read more ·  1

posted it to them. Their communication throughout was awesome. They received it, fixed it, checked it and sent it back at no charge within a week. My daughter was amazed and so was I. So great work by all your team. 10/10

Wonderful product, amazing software and awesome customer support – Watch really helps our 6 year son be more independent, and helps our piece of mind. New app features are superb, and when I contacted their customer support concerning the updated features, their advice and support was flawless. Show 2 replies

Absolutely horrendous customer service. Over 6months of pure negligence after repeated attempts at gaining customer support, to only find out eventually that product was faulty. Hey, products can be faulty and I fully appreciate that, but it's the lack of support that is damning. They would start a support case and then continuously ask for the… Read more

same pieces of information over and over, went round in circles for months. Deserves 0 stars, total waste of money, but more importantly, absolute waste of soooo much TIME!

Worst company I have ever had to deal with. I ended up paying for a duplicate plan upon set up and then the watch failed. I tried to get a refund for 2 plans and the watch. They agreed. Refunded me the duplicate plan, told me to return the watch and I’ve been emailing them for weeks and they keep telling me the refund is done when it isn’t. We… Read more

have no watch and no plan and no refund and no one from customer service will read our emails appropriately or escalate our concerns. Don’t buy anything from them they are not what they say they are. This was supposed to be a Christmas gift for our daughter who has epilepsy. They are advertising safety but I have not had a safe experience with them. Stay away from this company they are unethical.

THE FINAL INSULT (10 MONTHS AFTER RETURNING MY FAULTY WATCH/SIM CARD SPACETALK STOLE $164 FROM ME USING MY RECORDED CREDIT CARD DETAILS) - EPISODE 2 of DO NOT BUY A SPACETALK WATCH. THE PRODUCT IS POOR. DUE TO ITS’ HOPELESS HELP SUPPORT THE SPACETALK COMPANY IS TRULY UNFIT TO TRADE. 131 DAYS INTO THIS SAGA: After posting PART 1 of my online… Read more

review of Spacetalk, I receive a serious email response followed by a refund. No further instructions were received regarding the decommissioning of my account. MONTHS 4-13. I continued to receive automatic spam SMS/emails from Spacetalk despite listing such messages as spam. MONTHS 4-9: I received several messages from the repair company to return my son’s repaired watch. No thanks! 401 DAYS INTO THIS SAGA (AND 270 DAYS AFTER MY REFUND) - THE FINAL SLAP: I receive an email receipt congratulating me on the recharge of the SIM card that was returned to Spacetalk/Repairer for 10 months prior. DAYS 402-420 I traded emails with Spacetalk, many of which completely missed the point. Eventually, in order to process my refund Spacetalk requested and I provided purchase receipts, credit cards transaction reports, SIM numbers, and the coup-de-gras was my date of birth (which I denied as a complete breach of privacy). A few days later I was told that Spacetalk had previously provided a refund for my phone/SIM/charger 9 months earlier, a fact that I did not question. When Spacetalk finally understood that I wanted a refund for the unauthorized theft from my credit card, they refused. It’s all so familiar. I’ve asked Spacetalk to refund my credit card, then delete my card details, then delete my contact details from their database. They have declined to do so. I now need to apply for a credit card chargeback, cancel the card, and reschedule direct debits. Thanks, Spacetalk.

DON’T EVEN THINK ABOUT BUYING FROM SPACETALK. DO NOT TRUST SPACETALK PRODUCTS OR SERVICE. MY EXPERIENCE IS A HORROR STORY WITHOUT END.

EPISODE 1 of DO NOT BUY A SPACETALK WATCH. THE PRODUCT IS POOR. DUE TO ITS’ HOPELESS HELP SUPPORT THE SPACETALK COMPANY IS TRULY UNFIT TO TRADE. (Posted previously March 2025). 24 DAYS from order of the Spacetalk watch until acknowledgement that the order was lost (citing ‘system error’), despite numerous emails/phonecalls over weeks. 3 MORE DAYS until delivery of watch just before Xmas. Son opened box Xmas Day. 3 MORE DAYS until code supplied to use watch (should have been sent on confirmation of order) so couldn’t use watch. Only able to be used for 10 hours over 3 days prior to New Years Eve before it shut itself down due to overheating and uselessly short battery life. The watch was so hot that it was uncomfortable to wear. 14 MORE DAYS waiting for and completing two sets of ‘trouble-shooting’ tips that were totally uselss. When I asked for refund procedures I was ignored and asked to supply more information in order to return and repair the watch. 2 MORE DAYS to receive Return and Repair link. Never received a reply from repairer despite electronic lodgement of form. 21 MORE DAYS to get replies from Spacetalk to my multiple emails about where to return the watch despite again stating that I wanted a full refund, and trying to clarify what would happen to the SIM and App subscription that were unusable for many weeks (and being informed that the subscriptions were not Spacetalk’s problem). My refund requests were again ignored as I was sent instructions on how to transfer a SIM from one Spacetalk watch to another, if the watch was replaced. I returned my full order (Watch, 2 chargers, screenprotectors, extra bands and SIM cards) using the postal return slip, having been told that the items were not being repaired but replaced, but stating that I wanted a full refund. 11 MORE DAYS to be told that a refund could only be considered after Chargeback procedures had been completed via my bank/credit card company. After 21 MORE DAYS I received a tracking number from the repairer that the watch was being sent back to me, despite earlier reassurances that this was not happening. The repairer had ignored the plan to return the watch to Spacetalk and suggested that it was not the repairer’s problem. Spacetalk stated that this was unfortunate but offered no suggestions as to what to do about a package sitting uncollected in a mail centre or post office. 9 MORE DAYS to find out that my credit card chargeback had been declined, and the matter had been escalated to the merchant bank/Mastercard, FOUR MONTHS after my original order. There was no offer to reimburse me for the months that my SIM was unusable. I’ve been asked to review quality of the responses of various Spacetalk staff replies, and continue to receive automatic spam SMS/emails from Spacetalk. What a joke! DON’T EVEN THINK ABOUT BUYING FROM SPACETALK. MY EXPERIENCE IS AN UNCOMPLETED HORROR STORY.

Avoid. Impossible to cancel, no real customer support The watch itself isn’t the main issue — the service and subscription model are the problem. I have been trying to cancel our SIM plan for months. I follow the exact instructions every time, but the app consistently fails with an error saying it cannot send the verification code, so the… Read more

cancellation never completes. Despite this, my card continues to be charged.

There is no real customer support. The chat does not reach a human, and email responses are slow, generic, and do not resolve the issue. I have provided screenshots multiple times and formally requested assistance and a refund, yet I am still waiting.

This experience clearly mirrors many other reviews here — difficult setup, unreliable service, and deliberately difficult cancellation. A company should not make it this hard to stop a subscription.

If this is not resolved, I will be escalating the matter to Consumer Affairs and the ACCC, as this behaviour is unacceptable.

I would not recommend this product or service to anyone.

If I could give this company a 0 star I would! DONT BUY from them! We got this for Christmas for my son. Activated the sim and payed $169 for the year for it not to have any service anywhere ever. I did all the troubleshooting that was required and still didn’t work! Know one can help me on their help chat because they take 8 hrs or more to… Read more

respond and there isn’t any number you can call either. The watch isn’t the easiest thing to set up either. Don’t waste your time, just go with another brand!

I honestly can’t stress enough how hard this company is to work with. It really is that bad. From basic setup issues to ongoing problems, everything feels unnecessarily complicated and poorly supported. What makes it worse is that with the latest update, the experience has gone backwards. Features that were already frustrating are now even more… Read more

unreliable, and simple tasks take far longer than they should.

This product has potential, but the execution and customer experience are extremely disappointing. I would not recommend this service to anyone who values their time or sanity.

The first couple of years were great. The last month has been horrible. My daughters watch has stopped working and all I attempted to do was buy another years worth of credit. I have been attempting to get assistance for a month to fix it. I bought credit and can access no refund, even the watch now isn't working, it wont recognise the sim, it… Read more

wont connect to the wifi, the watch is great condition. I have read all instructions that has been sent to me and none of it works. I don't write reviews but I am so angry. I'd recommend purchasing another communication watch for your children.

Highly not recommended and based on personal experience across multiple occasions. In Short. Best look elsewhere if you need a Mobile Service with customer support. Reasons: They use AI for everything. If anything goes wrong you will be left in limbo. My observed issues/experience 1) They don't answer their calls to their 1300 number. One… Read more

can leave a message however they don't call back no matter how important it is. 2) Their online "Chat" is controlled by Ai Bots and no method to get to chat with agent directly. 3) Their Email support is again managed by Ai Bots and like Telephone and Chat support, they don't respond other than via a BOT saying your email was received.

Subscription Services/Payments 4) No option to cancel Auto-Payments on prepaid plan via Member Account. One has to contact Customer Support and they can turn this off for you. As per points 1-3, there is no method to contact support.

Best Option (suggestion only): Via Member Account, one can terminate your number. This will delete your number from their systems (and any remaining balance). Best port away first if you need to keep the number. Very poor business model unfortunately, and unless anything changes, be warned that there is no customer service to here. Best look elsewhere.

Continue to be charged annually for sim subscription for 2x sim cards which i thought i had cancelled. No notification of charges being taken from my crefit card. Watches are long broken and customer service has been very unhelpful. Still can't work out how to cancel. Show details

The worst - expensive, easily breaks, customer service is possibly largely run via ai bots and the system is just poor quality. Oh one parent can manage the devices full settings. Set up is frustrating as hell - took us over an hour. Save your money - buy a cheap flip phone and an airtag to put in your kids backpacks Show details

Ran a promotion but failed to honour the original terms. Vouchers which were delivered were cancelled without notice. Other orders failed to have vouchers delivered at all. No communications for weeks following the promotion. Nobody answered e-mail or phone. Live-chat responses took over 30 minutes, indicating they would refund but did not even get processed in two weeks. They stopped responding to live chat. Had to file a dispute through PayPal.

This is a scam company. Bought a sim then tired to use it and it says used. Complained on live chat, they advised a call number not advertised on their website. Called the number only to be told to leave a voicemail. Had to go to TIO for a $10 refund. Terrible company. Other sim I bought they cancelled the order and I have to call again for refund!! That’s pathetic!! It’s a just a quick money grab!!

Stay away from this company. They don't honor what they sell. Very shady practices on the recent promotions. Your account will be charged and no product will be sent. Customer support is appalling and you will be in a constant loop to get your money refunded. Show details

Don’t ever buy spacetalk. They are a rip off. Service is poor. They don’t follow Australian consumer law of refund if you cancel the service. Network is poor, customer service is pathetic and terrible.

Terrible product and non existent service. You can't call them, and their response time can vary from a few days to a week for simple enquiries. Beware they automatically charge you annually for another year of "service"... stay away, trust me.

We bought a watch in April 2024 it stopped working in March 2025 not even a year old. The customer service from space talk is absolutely shocking, they take over a week to respond. One of the steps they ask you to try to get the watch to work is recharging it- which we did we paid $90 for 180 days which didn’t fix anything and spacetalk refuses to… Read more

refund the 90 dollars. major scam preying on parents who want their children to be safe. Buyer beware total rip off.

Terrible app and customer service – This has been terrible to set up. There links to any support or FAQ takes you to the non specific quick guide which is of no assistance. The app is horrible to use notifications or requests come through then disappear no where to be found in the App. Despite numerous requests customer service no longer offers phone support and their email response again encloses the the quick guide which is of no use. Terrible.

Worst customer service ever! – Worst kids watch ever, please do not buy this product. I have been trying to contact them via email for many times, no one is replying. Someone should sue this company.