Spas Direct

We have used this Spa most days over the last 2 years. The Spa still performs as when we first got it in 2017. Easy and low frequency maintenance required!

I purchased a $10,000 Family Spa from Spas Direct (Sunseal Garden Spas Pty Ltd) through their online store. From the moment we received the spa we have had nothing but problems. The jets leaked, the diverters "popped" out, the speakers didn't work and a number of other issues. The company has REFUSED to refund or replace the spa. Be aware that it is their policy to provide one free service call out but after that all other callouts are at a cost!!!

I now have a $10,000 SPAS DIRECT spa sitting in the back yard which is an absolute LEMON.
My only recourse now is legal action. So be warned that the spas may seem like a good deal but my experience is that they are not worth it!

Spas direct should learn from Good Guys if u drop da price of a item within a month they should pay da difference back if I knew I was gona go down another 400 I'll wait for 2 weeks and my spa wasn't delivered wen they drop da price

we use our spa every day winter and summer and find it a great relaxation for our wearing bodies and it does have a great effect prior to us playing golf.

Love my spa. Either cooling down on a hot day or relaxing in the evening. So easy to maintain and Mufta has been great. Prompt delivery and walking me thru the set up. Awesome thanks Mufta and spa direct.

Recently was sold a Swim Spa by Spas Direct Australia which I cannot use. No refund no contact from the company. Do not use this company no care no contact

I love my Spa, I use it about 3x a week. Its very easy to maintain. The team at spas direct have always answered my questions promptly. I highly recommend this company.

Have now got somewhere and service is improving

Have been in the shop today and spoken to a tech so fingers crossed may have an outcome

Will report back once finalised and back and up and running

Fantastic Spa that has everything we need and easy to maintain . Muftah has provided the best service and was a pleasure to deal with . We love the simplicity of this unit .

Kerry and team at spas direct where easy to deal with would recommend to everyone they even craned over fence for me thanks again Kerry also display at Caloundra is worth a visit

We made the decision to invest in a hydro therapy spa from spa's direct. The service we recieved was second to none. Thank you to Muftah for his attention to detail and making it such.an easy and hassel free purchase. With little to no maintainence for the amount of use. We get to spend more time enjoying our spa.
Sean

Thank you Muftah for a friendly and professional service. Absolutely great spa with a great pricing too. Highly recommended to anyone who is looking for a spa. My kids love it!

My Spa is cracked and after 4 months of promising they would fix it, absolutely nothing!!! The government lets them keep trading as well which baffles me!!!!
My Spa was not touched over winter and it cracked! Just goes to show how strong their acrylic is.
Please look elsewhere for a spa don't be upset and devastated like I am!!!

I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2019 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed!

Our spa is used every second day morning and night, It takes a while to get used to the chemicsls but after a while it is not hard to maintain. The control panel did malfunction a few months after purchase but was fixed promptly

Terrible experience with spa direct in Melbourne- John & the head office Kerry & Kylie. Bought a spa in March missing jet and I have been trying to get this fix for six months no one will take the responsibility to do anything. John never respond and never care he sell take the commission and vanish, Kerry will say Kylie will f/up every time I speak to her. They ripped off to sell me another step and charge me another $250 extra. Wanted the refund they never did, very bad experience and terrible customer service. Disgusting stay away from this company. I will take this case to VCAT and consumer affairs.
Misleading advertising and unlawful sale & staff hungry for commissions Linda /Melbourne

My spa has just left me anxious and deeply sad.... I'm scared to go near it in case something else goes wrong.... Acryllic is cracked, hard cover broken and all the jets dont work together. So dissapointed!!!!! Once you pay your money they don't wont to know you, however keep giving away free spas!

I bought our spa coming up the 3rd Christmas
It’s great for summer and it feels amazing in winter. Only problem you don’t want to get out!
I don’t use mine enough. Generally don’t have the time. But I’ve got it now and whenever I feel like a bit of relaxation in I go!
Spas Direct were a great Company to deal with. Fingers crossed we’ve had no problems

All of these reviews are crazy ! Why would you review a product only because you get paid to do so. My Spa has been falling apart and been faulty from day one, I’m not going into my sob story why I got it but the whole surface has bubbled it cuts out all the time and it is the biggest waste of my money .. they should’ve just taken it back if they gave me 3k right now to take it and get it out of my sight I would be happy.. I’m lodging a claim with ACCC because I can’t deal with these people.. enough is enough