2Spas Direct

Spas Direct

 Verifiedspas.direct
2Spas Direct
4.3

1,098 reviews

PositivevsNegative
85% · 937143 · 13%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
4.5
Cleaning & Maintenance
4.5
Product Quality
4.4
Shipping
4.3
Customer Service
4.1

Reviews

1,098 reviews
Sid M
Sid MSydney, NSW6 posts
  Verified Online Store

Scammers

We bought a spa from these people complete scam we paid $6790 in full but they claim our spa is not available offered a sub standard substitute that is after 5 months. I have completed complaint to fair trading and if necessary will place it in the hand of a collection agency with instruction to lodge a petition to wind that company up Show details
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col
colSouth East Queensland, QLD4 posts
  Online Store

SCAM ALERT. Don’t use Spas direct

Ok, so here’s the scam. Order a spa on the website, choose your options . Pay for it.
You then get a message saying the basic spa isn’t in stock and you need to pay an extra $1000 to get the upgraded spa. After I declined to pay the additional amount , I was told by Mark in QLD , that’s all we have in stock . I asked for. Refund and it all went quiet . There is no head office number, no ETA on the spa I ordered and no refund. I call daily but think it will be fair trading or consumer affairs. I’m $3000 down , with no spa and no one to call. DONT BUY FROM THESE PEOPLE. Show details
Fiona C.
Fiona C.
  Online Store

DO NOT BUY

Sent wrong spa would not rectify their mistake forced me to keep the spa and it doesn’t even work!!! Refused to repair or replace I ordered a white spa and received bronze Show details
Neil B.
Neil B.Perth, WA
  Verified Online Store

Great product value for money

This is the second Quatro Hot Tub we purchased, The first one was 3 months ago for our Airbnb. The feedback from our guests was great. I like that it's low maintenance and easy to clean. Definitely great value for money.
Special Thanks to Mufta for delivering and helping place the Hot Tub in the Gazebo at the back of our garden. Show details
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Richard
RichardTasmania
  WA, Perth

Exceptional buying experience

Exceptional service from enquiry to delivery.

Purchased a Hamilton plunge pool for our home in Exmouth, order, payment and pickup process was seamless. Spa arrived well packed in perfect condition, easy assembly and installation, swimming 4 hours after delivery.

Spa comes complete with quality Spanet pump, heater and controller, WiFi a great option and easy to setup allowing control from your phone.

great value and buying experience, thanks Muftah Show details

Dean H.
Dean H.
  WA, Perth

Great service

We have had our spa 3 years now and from the deposit through to the delivery and instalation and follow up support we couldn't be happier with Mufta and the team at Spas Direct.
Highly recomend Show details
Chris
ChrisMurrumbidgee Region, NSW2 posts
  Online Store

Money heist

Beware, we were scammed by this company. Took our money for spa then scammed delivery money from us and wouldn’t send spa. Show details
Lisa
LisaPerth, WA4 posts
  WA, Perth

DO NOT BUY FROM THEM

Mufth manager/sales person and delivery driver, was great whilst trying to secure the sale. The moment payment was made, he turned into the worst person I have had to deal to date. He basically laughed when I said I would lodge a complaint for not providing the documentation they are required by law to do so. General line agents just as bad. Could not care less about customer satisfaction. Show details
Value for Money
Product Quality
Customer Service
Hawkeye S.
Hawkeye S.South East Queensland, QLD
  Fair Incentive Online Store

Good sales experience

Great service and advice, easy purchase process. Our third spa so some experience, great range of products and options. Thanks to John and the team at Spas Direct for being so flexible. Can't wait to get wet. Show details
Laura R.
Laura R.Greater Melbourne (Outer), VIC4 posts
  VIC, Melbourne

Appalling product, terrible service

Badly damaged product delivered in July 23. Spas Direct unhelpful and ignored emails and communications for almost 6 months. They refused to replace our spa and by the time we received all the parts to fix it, there were cracks in the acrylic as well which Spas Direct are now claiming is our fault. We should never have accepted delivery of the product and instead cancelled payment via a credit card dispute. Now we are stuck with a spa that we have not been able to use since paying $8000 for it. We intend to go to VCAT. Show details
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Drew
Drew2 posts
  Online Store

Once they have your money they no longer interested. Poor experience

Communication was poor, after sales is shocking and absent. Never reply , storage fees are 4.5% of total value if order if your late collecting and worse still. I asked about the power set up for a swim spa. Was told its usual set up with an isolator. So I thought tops $1500. We are now looking at a 3 phase conversion and around $6000 to just hook it up. Poor advice. I wouldn’t have purchased if I had known. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Deb M.
Deb M.
  Online Store

Terrible customer service

Spa arrived broken it doesn’t heat over 30degrees. I’ve Tried to call and email several times and just keep getting the run around Show details
Anee Pettigrove
Anee Pettigrove
  Fair Incentive Verified Online Store

Amazing addition to our oasis

Great spa, cold on hot days hot in cooler nights. Perfect addition to our backyard Show details
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K.SS
K.SSCentral Queensland, QLD
  Fair Incentive Online Store

Great product, sales staff and after care

Great communication with help on choosing which spa and exptected arrival. We ordered a heat pump, which was damaged previous to arriving to us. Credit to Spas direct replacing the damaged heat pump and not making the process too difficult. Young family loves the Santa cruz, should have purchased one years ago. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Very Unhappy Customer
Very Unhappy CustomerSouth East Queensland, QLD
  Verified Spas Direct
Value for Money
Cleaning & Maintenance
Product Quality

Questions & Answers

Sherry51
Sherry51 · WA, Perth

Afterrnoon. Although we enjoy our spa we ha ve a lot of issues with scum forming on the top during and after use. we understand that our skin has natural oils that may come out. however, we had a Jadan spa for 11 years and never ever had this issue. can you help us out at all with this issue. Many thanks
John & Sherryl Gardiner Busselton

Chris E.
Chris E. · WA, Perth

Does anyone have the santa cruz swim spa? I'm trying to find out what I need the electrician to install but the local people can't give me a direct answer, supposedly there is a circuit diagram on the door of the spa, anyone have a picture of theirs?

Sue J.
Sue J.  

did you end up getting a diagram of this? I would be interested to see the diagram also

Chris E.
Chris E.  

Hi Sue, I got a picture from a similar spa, the local team helped me out with this and have been really good

Bonnie Pynsent
Bonnie Pynsent · WA, Perth

Hi, I am from Ambrose Construct Group and we are Insurance Builders. I am writing to you to ask if you would be willing to do a written report for us for a spa. If you are able to complete a report we would send you a Purchase Order and other paperwork so that we can onboard you into our system for payment. Thank you for your help in this matter. Please call me on 0753190718 - bonnie.pynsent@ambroseconstruct.com.au
Kind regards, Bonnie Pynsent - Specialist Reports

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Details

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CategoryOnline Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa Shops
Offers Free Standard Shipping NoNoNoNo
After Sales ServiceYesYesYesYes
Products / Services OfferedSpasSpasSpasSpas
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Contact info for Spas Direct

  • ABN: 81107142852

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