Spas Direct

Bought and paid for a spa upfront waited 3 months and couldn’t get the spa I paid for gave me another and have had nothing but trouble and they would not help. Show details

Total Scam Company, Purchased Spa in Sept 24 and did not deliver. These people and owners are thief's and should be criminally charged for what they have done to many people across Australia not just WA. Show details

ONE STAR IS TOO MUCH! Absolutely disgraceful company and business. Shame on you. Taking our hard earned cash in agreement to deliver our spa. The day before you have the audacity to call and advise a delay of 2 weeks. 16 weeks later - NO SPA!! You blame the logistics company but you simply haven't paid your bill!!!! Our contact with you was and… Read more

and delivery. You have breached that contract well and truly. No doubt you had a great Xmas yoyrslves spending up all of the goodwilled customers money whilst we get caught up in your pitiful legal dispute. Maybe pay your bills then you would get better reviews!! And stop blaming the logistics company they offered a settlement and you refused. YOUR CONTRACT WITH YOUR CUSTOMERS IS TO SUPPLY AND DELIVER SPAS.

Great family spa – Absolutely love our byron bay spa, have used it every day for nearly 2 years, hose the filter out once a week and change the water about every 3 months. Easy to maintain and the lights and speakers are a great touch.

Cheap spa, no problems – We bought a spa from Spas Direct in March 2024. Everything went smoothly and the spa is still working well. It was a lot cheaper than from competitors. We use it all of the time. It heats quickly and keeps the water usable for much longer than our old spa did.

Mountain Deluxe Spa – I recently purchased a Mountain Deluxe spa from Spa Direct, and the experience was fantastic! Not only did I get a huge discount on a high-quality spa, but the customer service was exceptional. Ali was a pleasure to deal with—he made the communication easy, responded quickly to all my questions, and ensured a smooth process from start to finish.… Read more

The shipping was incredibly fast, and my new spa arrived in perfect condition. I couldn’t be happier with my purchase and highly recommend Spa Direct to anyone looking for great products and top-notch service. It was even better once it was installed and running. A beautiful spa! Thanks again to the Spa Direct team.

Worst rip off ever! – Paid in full on June 29th 2024 and here we are in February 2025 still without our swim spa and still out of pocket $15K. The Directors have removed all $$ from bank accounts so no one can get refunds. They aren't answering emails and or phones. Heard that the directors have skipped the country. Hundreds of people who have all paid are without their money or their spas/ pools. Save yourself the heartache and deal with a reputable company. Show details

Scammers – This company are frausters. They have taken hundreds of customers money and not delivered. Mufta, Greg Lord, John Back, Paul England and his wife are crooks and rotten to the core. They scam people, shut down the company and open another one. Do not engage with these criminals. They are involved with other companies to watch out for The Spa Co Australia for one. Be warned

UNETHICAL PRACTICES AND IGNORING REQUESTS FOR REFUND – Purchased (paid in full) in October 2024 for delivery in November 2024 - company is in dispute with logistics company and unable to supply and continued to sell to unsuspecting customers after the lein was applied in November 2024/ this company cannot be trusted and trading under numerous names -

BEWARE Spas Direct – BEWARE. Do not buy from this company. I have paid in full October 24, still have not received anything Jan-25. Company won’t refund. Hundreds of others also impacted. Show details

Dissapionted and very angry – Brought a spa pool was supposed to get it delivered 17th Dec now im been told that there's a problem with the warehouse and they are in negotiations with them. No one has had the decency to call me, all I want to know is when am I going to get my spa that I have paid for??? Or give me my money back. Show details

AVOID THIS COMPANY – Stay AWAY from SPAS DIRECT...do not part with any money to pay for a product sold by SPAS DIRECT. This company has been collecting money from online purchases in recent months that are being held by a third party, cannot be delivered to fulfil purchase contract. We are a victim of this fraudulent trading as we are owed $6290 for a Spa ordered and fully paid for 30 September 2024.

Promised the World, Delivered Nothing – Ordered 04 November 2024. Paid in full ($15k). Promised 3 - 5 week delivery. Still no Spa (January 2025), Spas Direct will not answer phone calls, Text messages or e-mails. Spas Direct will not even respond to QLD Office of Fair Trading communications either. It is not just me, there are hundreds of people out of pocket. Just search Spas Direct on FB. Do not buy from this business. Show details

Delivery service non existent – Paid for Sorrento spa in full beginning of November on free delivery promotion...now middle December no spa ..no one answering my phone calls SMS or emails. Phone 1300 number voicemail says closed for holiday season.

SPAS DIRECT DODGY AS HELL – these guys are scammers they take your money and you will never see your spa or hear from them again. Dodgy as hell they should all be in Jail ps not worthy of a star rating

EPIC DISASTER – PLEASE DO NOT BUY FROM THIS COMPANY. Go to FB page Spas direct buyer beware - there are hundreds of people being ripped off. I was fortunate to get my money back through the bank but they are not answering calls or communicating with anyone. You will lose your money. Stay. Away.

Stay away – Hi paid a deposit for a swim up spa 4 days later they asked for the full amount 10 k they were somewhat forcing the rest of the money ! So I paid then 3 days later they having delivery issues! Then I turend into lawyers and issues were they store the spas ! So yer sounded like they were keen to get my money because of this situation! SO STAY AWAY from this company

Avoid at all costs – This company will take your money with no intention to give you a spa. They are in litigation with their storage place 3sixty and will not respond to calls, emails, online messages. Thankfully my bank was able to reverse my payment. Absolute criminals, stay well clear

Where do I start – Thank god they are finally shut down. Worst time of my life dealing with this company. Hopefully he doesn’t get away with starting over yet again.

DO NOT PAY UP FRONT – DO NOT BUY from this Company, SPAS DIRECT under its current trading identity. We purchased a Spa 6 years ago from Spas Direct when owned by SunSeal Pty Ltd. ( Spas Direct are no longer owned or associated with Sunseal who have gone into liquidation ) 6 years ago, we paid for spa upfront and received our spa in a 5 week period, delivered to Mission… Read more

Beach Qld. NOT SO with our new SPA order at a new location, ordered and FULLY PAID FOR including transport to our closest depot 10 weeks ago. We are $6,290 OUT OF POCKET thus far. We were advised late last week that Spas Direct are in financial dispute and goods appear to be held by transport company. No timeline has been offered and communication by email has been vague...

Very unprofessional company – Purchased an Aquarius Spa. Made a money transfer straight away and delivery fee. Have had no communication. Been waiting a fortnight for any update, so I called them. Was told a line about a weather problem. Called them twice today and no return call. If no resolution soon, I will request my money back and go to consumer affairs and the news… Read more

stations. Reception ladies have great customer service but the rest of the company needs work. Still haven't received any word about our spa Not a professional company at all!!!!

I have since received 3 different excuses as to why they can't deliver my spa. No it looks like they are about to go into liquidation. Get your money back people... quick

DO NOT BUY FROM THIS COMPANY – Client has paid for a Spa in full. Spa has not been delivered. Excuses from local agent over and over. The 1 300 number is a secretarial service, no one returns calls. Stay away from this company.