Spas Direct
Verified1,149 reviews
Bought and paid for a spa upfront waited 3 months and couldn’t get the spa I paid for gave me another and have had nothing but trouble and they would not help. Show details
Total Scam Company, Purchased Spa in Sept 24 and did not deliver. These people and owners are thief's and should be criminally charged for what they have done to many people across Australia not just WA. Show details
ONE STAR IS TOO MUCH! Absolutely disgraceful company and business. Shame on you. Taking our hard earned cash in agreement to deliver our spa. The day before you have the audacity to call and advise a delay of 2 weeks. 16 weeks later - NO SPA!! You blame the logistics company but you simply haven't paid your bill!!!! Our contact with you was and… Read more
and delivery. You have breached that contract well and truly. No doubt you had a great Xmas yoyrslves spending up all of the goodwilled customers money whilst we get caught up in your pitiful legal dispute. Maybe pay your bills then you would get better reviews!! And stop blaming the logistics company they offered a settlement and you refused. YOUR CONTRACT WITH YOUR CUSTOMERS IS TO SUPPLY AND DELIVER SPAS.
Reviews with attachments
The Spool Of The Century – Once our Master Swim Spa was installed we literally filled it up put in some chemicals and turned it on and it was ready to go in 24 hours. The maintenance is minimal and our family enjoys the spa and pool all year round… We just love it. Show details
Revolutionised our leisure time at home – We used to have a pool and when that was destroyed when a tree fell in it, we reimagined the space. After a bit of research we decided on a swim spa and I ordered one from Spas Direct. The spa has performed flawlessly, it came with great quality covers, a smart controller and fancy led lights. The quality of the whole spa is outstanding, perfect… Read more
build quality. We have enjoyed our new spa immensely and it has extended our swim season to 12 months of the year.
Best decision ever!! – Love our Byron Spa, from buying to receiving we can't fault the Gold Coast store, friendly, informatitive and helpful. Best decision we made was buying a Spa, it gets used daily, so good and very easy to maintain. Thank you Spas Direct, very happy customers 10/10 Show details
- +1
Price, service and most of product is amazing – Our spa is used at least 4 times a week … after work hubby and I chill and unwind for a few minutes. Show details
Purchased my polar delux and it’s been awesome. Great spa my myself and husband comfortable and efficient. Just love it – We use our spa most nights of the week it’s so handy Show details
Latest follow-ups
DO NOT WASTE YOUR MONEY WITH THIS COMPANY – It is a shame that you cant give zero for a score as this company certainly deservse it. I purchased a Spa in Dec 2023, the spa just over 6 months old trips the circuit breaker. The spa is at a brand new house with it own electrical circuit, the… Read more
circuit has been tested by an electrician with no fault found. I have lodged a warranty claim, where they have stated they will be send out a new pump, no testing just sending a new pump. still no new pump. The spa is unsafe and unfit for purpose it was sold for. You cant talk directly to anyone to rectify the problem ONLY by email that they refuse to respond too when asking for updates. I cant even get this fixed under warranty. This company breaches all consumer rights in relation to consumer guarantees. Australian consumer law clearly state "When a business sells a product that later develops a major problem, it must give the consumer the choice of a refund, or replacement of the same type of product." This company should not be allowed to operate in Australia. Time for a complaint to ACCC, Fairing Trading QLD and a claim through the Queensland Civil and Administrative Tribunal.
Follow-up · DO NOT WASTE YOUR MONEY WITH THIS COMPANY, they went into receivership owing freight companies and clients millions. So why write a follow-up, simple the people behind Spa's Direct are trying to start up a new spa wholesale company, running the same scams - the new company name is Galaxy Spas Australia - beware
- +2
Poor service from Spas Direct – Got a spa from Spas direct for my wife 60th birthday and also as she has had brain surgery ,this would help her with the ongoing pain she has , well it arrives 2 months late for her birthday , and it’s the worst thing I have ever done. The first one… Read more
leaked badly and they tried to fix it over 17 months and couldn’t fix it , by there experts they even tried local plumbers to fix it also and they said best thing to do in blow it up . Than finally they replaced It, only to give another spa that leaked worse than the first one . Once again they sent out there experts to fix it , and once again they couldn’t . After over 230 email , and many many phone calls , they said give our guy one more chance , to fix it ,so I allowed that , and if it keeps leaking I should get my money back . Now I have to fight to get my money back , as I was promised by there manager at that time , and just lately that manager has left the company ,I have been told .and now they informed me that the company they got the spa from had gone into liquidation, and they wont give my money back . But they did say they will give me parts for free to fix it . I said to them Well the experts couldn’t fix it how am I going to be able to fix it . I brought my SPA from SPAS DIRECT it was from there online promotion, and now they are saying it’s not there problem .they have always sent emails from spas direct from the day I purchased it and they still say it’s not there problem . I know I will have to take it further , but I’m letting everyone know how bad this company is , they say they are Australian / New Zealand company , Wow what a poor standard of customer service from this company , I would never buy any thing from this company ever , they are a JOKE . Probably see them in court , I should have checked the reviews from May 2018 on how they treated there customers than . I wouldn’t even give them one star but I couldn’t go lower . Shame on you SPAS DIRECT .
Follow-up · If anyone goes with these guys all I can say is ya going to be very very disappointed, and lose a lot of money , and be very angry. So my advise is don’t go near them .
POOR CUSTOMER SERVICE – the worst company i have delt with, filled spa only to find it leaked, found out they had sent replacement parts for this 2 weeks before i filled, 2 weeks before a service technician came out and repaired cracked fitting, filled spa again only to be… Read more
empty in morning ask for replacement or money back as have no confidence of it not happening again, they will not do this, i have found it to be another cracked fitting, now waiting for a technician again, haven't herd anything for 5 days now, be very wary of dealing with this company as they are impossible to reach using there 0800 number hung up before talking to anyone, unless you push (NEW ORDER) someone on the phone within 3 rings, $4400.00 out of pocket with a lemon siting where our new spa should be. photos below
Follow-up · Ended up taking them to small claims court, everything was ruled in our favour be very wary if they pop up under another name
Positive reviews
Great family spa – Absolutely love our byron bay spa, have used it every day for nearly 2 years, hose the filter out once a week and change the water about every 3 months. Easy to maintain and the lights and speakers are a great touch.
Find out how Spas Direct compares to other Pool & Spa Shops
Know better, choose better.
Cheap spa, no problems – We bought a spa from Spas Direct in March 2024. Everything went smoothly and the spa is still working well. It was a lot cheaper than from competitors. We use it all of the time. It heats quickly and keeps the water usable for much longer than our old spa did.
Mountain Deluxe Spa – I recently purchased a Mountain Deluxe spa from Spa Direct, and the experience was fantastic! Not only did I get a huge discount on a high-quality spa, but the customer service was exceptional. Ali was a pleasure to deal with—he made the communication easy, responded quickly to all my questions, and ensured a smooth process from start to finish.… Read more
The shipping was incredibly fast, and my new spa arrived in perfect condition. I couldn’t be happier with my purchase and highly recommend Spa Direct to anyone looking for great products and top-notch service. It was even better once it was installed and running. A beautiful spa! Thanks again to the Spa Direct team.
Negative reviews
Worst rip off ever! – Paid in full on June 29th 2024 and here we are in February 2025 still without our swim spa and still out of pocket $15K. The Directors have removed all $$ from bank accounts so no one can get refunds. They aren't answering emails and or phones. Heard that the directors have skipped the country. Hundreds of people who have all paid are without their money or their spas/ pools. Save yourself the heartache and deal with a reputable company. Show details
Scammers – This company are frausters. They have taken hundreds of customers money and not delivered. Mufta, Greg Lord, John Back, Paul England and his wife are crooks and rotten to the core. They scam people, shut down the company and open another one. Do not engage with these criminals. They are involved with other companies to watch out for The Spa Co Australia for one. Be warned
UNETHICAL PRACTICES AND IGNORING REQUESTS FOR REFUND – Purchased (paid in full) in October 2024 for delivery in November 2024 - company is in dispute with logistics company and unable to supply and continued to sell to unsuspecting customers after the lein was applied in November 2024/ this company cannot be trusted and trading under numerous names -
Recent reviews
Disgraceful – When asked to pay spa in full in order for delivery a week later $11,600 exchanged . That was almost 12 weeks ago . To date I have received nothing and cannot get a refund as a policy of the company . I have one of hundreds in same situation loosing thousands to this company who refuse to pay a logistics bill to 360 Global . Guttered , angry ,… Read more
disappointed and slowly entering depression due to the lack of good will or courtesy shown by the owners [Name Removed] and [Name Removed]
BEWARE Spas Direct – BEWARE. Do not buy from this company. I have paid in full October 24, still have not received anything Jan-25. Company won’t refund. Hundreds of others also impacted. Show details
Dissapionted and very angry – Brought a spa pool was supposed to get it delivered 17th Dec now im been told that there's a problem with the warehouse and they are in negotiations with them. No one has had the decency to call me, all I want to know is when am I going to get my spa that I have paid for??? Or give me my money back. Show details
AVOID THIS COMPANY – Stay AWAY from SPAS DIRECT...do not part with any money to pay for a product sold by SPAS DIRECT. This company has been collecting money from online purchases in recent months that are being held by a third party, cannot be delivered to fulfil purchase contract. We are a victim of this fraudulent trading as we are owed $6290 for a Spa ordered and fully paid for 30 September 2024.
Find out how Spas Direct compares to other Pool & Spa Shops
Know better, choose better.
Promised the World, Delivered Nothing – Ordered 04 November 2024. Paid in full ($15k). Promised 3 - 5 week delivery. Still no Spa (January 2025), Spas Direct will not answer phone calls, Text messages or e-mails. Spas Direct will not even respond to QLD Office of Fair Trading communications either. It is not just me, there are hundreds of people out of pocket. Just search Spas Direct on FB. Do not buy from this business. Show details
Selling products with no ability to supply – Zero star rating. Spas Direct Perth took full payment for Swim Spa in November 2024 with no ability to supply product as promised. This company has ignored all refund demands as at today's date 1st Jan 2025. Legal action will be taken now.
Delivery service non existent – Paid for Sorrento spa in full beginning of November on free delivery promotion...now middle December no spa ..no one answering my phone calls SMS or emails. Phone 1300 number voicemail says closed for holiday season.
SPAS DIRECT DODGY AS HELL – these guys are scammers they take your money and you will never see your spa or hear from them again. Dodgy as hell they should all be in Jail ps not worthy of a star rating
EPIC DISASTER – PLEASE DO NOT BUY FROM THIS COMPANY. Go to FB page Spas direct buyer beware - there are hundreds of people being ripped off. I was fortunate to get my money back through the bank but they are not answering calls or communicating with anyone. You will lose your money. Stay. Away.
Stay away – Hi paid a deposit for a swim up spa 4 days later they asked for the full amount 10 k they were somewhat forcing the rest of the money ! So I paid then 3 days later they having delivery issues! Then I turend into lawyers and issues were they store the spas ! So yer sounded like they were keen to get my money because of this situation! SO STAY AWAY from this company
Avoid at all costs – This company will take your money with no intention to give you a spa. They are in litigation with their storage place 3sixty and will not respond to calls, emails, online messages. Thankfully my bank was able to reverse my payment. Absolute criminals, stay well clear
Where do I start – Thank god they are finally shut down. Worst time of my life dealing with this company. Hopefully he doesn’t get away with starting over yet again.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Maybe all the people that have paid for their spas including myself and have not received their… Read more