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Spas Direct
4.5 from 628 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (345)
  • Cleaning & Maintenance
    4.5 (334)
  • Product Quality
    4.6 (343)
  • Return Claim MadeYes (9) · No (334)
  • Shipping
    4.4 (144)
  • Customer Service
    4.3 (85)
  • Warranty Claim MadeYes (45) · No (287)
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Kris P.

Kris P.Southwest, VIC

Mini plunge pool

published

Great purchase and customer service from start to finish. Use this 3/4 days a week and my kids love it! I would definitely recommend this for a family with kids who want a warm pool all year round.

  • Thumbnail
Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Chris

Chris South East Queensland, QLD

Great spar

published

Nothing better then coming home to a beautiful relaxing spa. These guys made the whole purchase a breeze. It’s easy to keep clean and maintain. There after sales services is great as well

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Clair

ClairSouth East Queensland, QLD

Happy summer with our spa

published

We bought a spa, which took 10 weeks to receive, however we knew this and were willing to wait. Since it has arrived we have spent many days in it and are loving it. It's easy to use and keep clean. Definitely recommend.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

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Melisssa

MelisssaWheatbelt, WA

Absolutely best spa and great value for money

published

We use it every day lovley spa best value for money kids love it so much ...we spend hours in it very easy to Mantain and easy to look after

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Best lifestyle choice!

published

Perfect for a small space in a diffucult area. We use our spa daily. Control panel simple to use, upkeep is very basic. Minimal time to keep our spa sparkling!

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Melanie

Melanie Darling Downs, QLD

Best thing I've bought

published

We use it almost every night. Only time I haven't used it is when it's storming . It is sometimes challenging to keep the chemistry at correct levels but we've used rainwater so it might be from that

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Dave Yeo

Dave YeoWide Bay-Burnett, QLD

The ultimate back yard swim spa

published

Our new deluxe plunge pool is so spacious the whole family and friends can enjoy it together. So refreshing and relaxing after a hard day at work. We Love it

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

California Grande: Great Spa, Great service!

published

We purchased the Cali Grande just before Xmas 2020.
Its was easy to set up, and has been a lovely addition to our home. Maintanence has also been pretty easy considering we havent had a pool or spa before.
Spas Direct were easy to deal and communication was good

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Kristen

KristenGippsland, VIC

Love our spa!!

published

We are so glad we went ahead and purchased a spa from spas direct. It had been something our whole family can enjoy together and it sure is a fantastic entertainer when we have parties ect.
Easy to order and good delivery.
Definitely recommend

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
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Kate Manley

Kate Manley Murray Region, NSW

This Spa has been a life saver !!

published

I love love love my Byron Bay Platinum Spa . I use it nearly everyday. It is really great for my body aches and pains and very easy and cheap to maintain. I have zero regrets. Spas Direct were a dream to go through. Very helpfull and great customer service. Would recommend to anyone wanting a beautiful spa for a great price.

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Kristy

Kristy

  • 2 reviews
  • 1 like

Love our plunge pool

published

The plunge pool is such a good investment, have a swim or sit and relax in the spa all year round. Minimal cleaning involved which is a win for us.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

Family fun

Family funVictoria

A truly wonderful spa!!

published

We have used our spa every day since it was installed and even though I was nervous about knowing how to maintain it, it’s actually a lot easier than I thought.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Kblyth

KblythPerth

  • 7 reviews
  • 4 likes

Review

published

My family use it a Few times a week and it is fairly easy to maintain once you get the hang of using the chemicals and getting the right balance

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

ash

ashQueensland

  • 9 reviews
  • 14 likes

No after sales service

published

Dear spasdirect,
I bought a Molokai spa from the Harbourtown store.
Spas direct provided no after sales service to the point that once the payment was made the customer is on his own. I rang to cancel my order and receive a refund and was summarily told that it was not possible quoting spas direct’s questionable customer service policy.
Left on my own I organised crane operators, bought dollies and organised manpower to install the spa. I contacted the warehouse by email to organise delivery only to be told the order was on hold!
How do you put an order I have paid for on hold without informing me or providing a refund?
I understand customer service and post sales communication is not a priority but please explain
Regards
Ash

Value for Money
Customer Service
Incentivised ReviewNo
Store LocationHarbourtown
Purchase TypeSpa
See all answers
Josh Mc

Josh McSouthwest, VIC

  • 2 reviews

Great spa

published

Great spa, just been a long wait for our headrests to come in under warranty. Not sure what’s happening? We use our spa atleast once a week, so easy to maintain

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

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Love it so much

published

I often use my spa weekly and the whole family loves it
When it is dark and you turn the light on it is quite wonderfull and the jets have the perfect amount of pressure
Definitely recommend

The reviewer stated that an incentive was offered for this review

Byron Bay Bliss

published

The Byron has been a great purchase for our family. It is used pretty much a daily basis. Brings the family together. Great value for money
Easy to maintain & clean

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Warranty Claim MadeYes
Purchase TypeSpa
See all answers

Great purchase and early delivery

published

We use our new spa at least once a week and love having our friends over to enjoy it as well.
The delivery came almost a month earlier than we expected which was great!
It is easy to maintain, you just have to balance the chemicals like you would with a pool. But balancing these in a spa is easier than I thought!

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Gemma

GemmaGoldfields, WA

Amazing

published

Much needed purchase and used all the time! Easy to maintain and easy to set up. Delivery was to regional West Australia and easy to move around if needed. Love it.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Mick woolard

Mick woolardFar North Queensland, QLD

Life changer.

published

We use the spa everyday. We live in FNQ so there are 2 many things that want 2 bite you in the ocean. It is easy to operate and maintenance is a breeze.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Page 1 of 32

Questions & Answers

Glenn Boston

Glenn Bostonasked

QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

No answers
Russell G.

Russell G.asked

Spas Direct Online Store

when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa

No answers
Tom

Tomasked

Spas Direct Online Store

How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?

No answers

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