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Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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GrissyIllawarra, NSW
- 2 reviews
Worst company ive dealt with
From start to finnish spas direct was the worst company ive ever dealt with by far, extremely bad customer service, i tried to get a replacement pump after owning the spa for only 2 weeks and all i got was ignorance, they dont return phone calls and block your emails, their warranty they give means crap, do yourself a favour and spend the extra and buy from a reputable business not these morons.
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Casey MunroSydney Surrounds, NSW
Dodgy spas, dodgy company! DO NOT PURCHASE
Purchased a spa online with Spas Direct trading as Sunseal Spas. Worked for 10 day then stopped! Took numerous attempts to have anyone contact me back about the issue! Finally the technician [name removed] who is in Melbourne & I’m on the NSW Central Coast contacted me and requested I find my own electrician to come out to look at the issue under warranty! Um, no, not my responsibility as the consumer to
arrange your warranty work! 4.5 weeks later after no further contact and them being contacted via Fair Trading [name removed] from Melbourne ...Read more
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Melanie F.Greater Melbourne (Outer), VIC
AMAZING SERVICE - BEST SPA
WOW. John from Melbourne was an absolute pleasure to deal with. Not only with the sale of the spa but his aftercare service is beyond amazing. Very Happy! Thanks John. Best customer service ever!
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MikeNew South Wales
Spas Direct = Direct Failure!! Fail on Delivery, Fail on Quality of Product Fail on After Sales Service
Deposit taken for spa then told 12 weeks waiting time then advised our specific colour model is not available but have one in yard ready to go just different colour,
No user manual supplied had to search individual components on line to get one.
Blower failed within 3 months, after sales was a nightmare to deal with, phone calls were forwarded around 3 states then emails directly with china 3 months later blower arrives wrong one then it took another 3 months to get correct one.
Purchased filters, they took money from card straight away but ha...Read more
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DanPerth, WA
- 22 reviews
Great spa but wish I bought elsewhere
Was talked into a spa and did zippay. Then was told I would have to wait upto 16weeks for delivery, couldn’t pull out as zippay had already cleared.
Then waited and waited over 5weeks during the hottest time. Whole reason we bought it was for the peak summer.. cost a fortune for delivery..
called head office few times and explained and they said we will sort it. But never called back. Head office customer service is crap.
personally wouldn’t recommend spa direct.
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Waste of money
Bought a spa from spas direct and totally regret buying the spa. Exitement turned into a nightmare. Spa not working like it is suppose to. Struggle to get it sorted and fixed. I would recommend anyone looking for a spa to rather pay more and get a better quality spa from other spa suppliers. The sales people/owners are rude and treat the customers like dogs. $7900 waisted on a worthless spa. Have to rate it a 0 for spa and a 0 for customer service as they even threaten us.
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Les AlgeoGreater Melbourne (Outer), VIC
2 years on and the Spa still performs as new!! 10/10
We have used this Spa most days over the last 2 years. The Spa still performs as when we first got it in 2017. Easy and low frequency maintenance required!
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The reviewer stated that an incentive was offered for this review
JohnGoldfields, WA
Received spa BUT IS FAULTY
We upgraded due to delays in delivery, got spa home and set up, BUT once filled with water there is an issue with the Balboa controller so Spa is unusable, when notified the sales person was told it will be sorted, four days later eventually sales person replied to texts and NOW I have to apparently pay for a technician to install the control unit once its supplied on a warrantee claim. So paying for a spa that I cannot use and now had to chase around myself to get someone that will be willing to work on the spa to provide a quote and then Spas...Read more
direct will decide if they are going to pay as apparently if you are not close to the city where the shops are the after service is non existing as we were told we are 700kms away, but our location was know from the first time we spoke and considered buying the spa, so be careful if you are far from the major citiesSimilar opinion? Write a review on ProductReview.com.au!
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4.2m1111AU
- 2 reviews
Warning: Spas Direct Spa.
I purchased a $10,000 Family Spa from Spas Direct (Sunseal Garden Spas Pty Ltd) through their online store. From the moment we received the spa we have had nothing but problems. The jets leaked, the diverters "popped" out, the speakers didn't work and a number of other issues. The company has REFUSED to refund or replace the spa. Be aware that it is their policy to provide one free service call out but after that all other callouts are at a cost!!!
I now have a $10,000 SPAS DIRECT spa sitting in the back yard which is an absolute LEMON.
My only recourse now is legal action. So be warned that the spas may seem like a good deal but my experience is that they are not worth it!
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RonGreater Melbourne (Metropolitan), VIC
Be careful
Spas direct should learn from Good Guys if u drop da price of a item within a month they should pay da difference back if I knew I was gona go down another 400 I'll wait for 2 weeks and my spa wasn't delivered wen they drop da price
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Shannon KennedyPerth, WA
- 6 reviews
- WA, Perth
- Verified customer
Extremely happy with Spas direct. Great experience before, during and after purchase.
I live in Perth, and have just recently bought a cascade swim spa. My honest experience with spas direct has been overwhelmingly positive. Muftah was our sales representative, and has looked after us throughout - both before, during and after care. We are not easy customers either as this is a big investment for us and our family, but we have no regrets at all in choosing spas direct. We went to many spa shops, and found that spas direct gave us the most bang for our buck, their spas are priced very well with flexible payment options like zip m...Read more
oney. Muftah was patient, honest and answered all of our questions (and we contacted him many times, even outside working hours, with a warm and friendly genuine tone. Ive had plenty of dealings with companies that forget you as soon as you pay the money, and spas direct has gone above and beyond for us. Our spa arrived within a couple of weeks, when we were expecting a couple of months. We picked up and had our spa delivered and electrically installed using our own companies and they were fine with this. We registered our spa into the spas direct website , and we had an issue that was on our end regarding 1 pump (which turned out to be a separate button on the spa that needed to be held down for 3 seconds to activate that was not mentioned on the manual) So we thought it didnt work, and went through the warranty process. They responded right away, and within a day we had Muftah, the spa technician and even the factory manager visit us and patiently answer all our questions and showed us the spa working perfectly. They were all warm, patient and friendly , I was so relieved and humbled by the lengths they have gone too for us.... I would like to personally thank them and all the staff at spas direct for the great experience and i highly recommend them. Choosing them on price and service quality has been a no-brainer. Cant wait to jump back in for a swim, our whole family love it!Similar opinion? Write a review on ProductReview.com.au!
michael blackmanPerth, WA
great for both my wife and myself
we use our spa every day winter and summer and find it a great relaxation for our wearing bodies and it does have a great effect prior to us playing golf.
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Marty GodfreyPerth, WA
Best buy leading into a hot summer.
Love my spa. Either cooling down on a hot day or relaxing in the evening. So easy to maintain and Mufta has been great. Prompt delivery and walking me thru the set up. Awesome thanks Mufta and spa direct.
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ClaranDarling Downs, QLD
- 2 reviews
- 3 likes
- Verified customer
Spas Direct Review and Sales
Recently was sold a Swim Spa by Spas Direct Australia which I cannot use. No refund no contact from the company. Do not use this company no care no contact
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Love my Spa
I love my Spa, I use it about 3x a week. Its very easy to maintain. The team at spas direct have always answered my questions promptly. I highly recommend this company.
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The reviewer stated that an incentive was offered for this review
Trying to Sort my problem
Have now got somewhere and service is improving
Have been in the shop today and spoken to a tech so fingers crossed may have an outcome
Will report back once finalised and back and up and running
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Our Retreat .
Fantastic Spa that has everything we need and easy to maintain . Muftah has provided the best service and was a pleasure to deal with . We love the simplicity of this unit .
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Steven EllisSouth East Queensland, QLD
- 2 reviews
Kerry and the team at spas direct where amazing from ordering to delivery they even craned over fence thank again Kerry
Kerry and team at spas direct where easy to deal with would recommend to everyone they even craned over fence for me thanks again Kerry also display at Caloundra is worth a visit
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The reviewer stated that an incentive was offered for this review
Sean J.Perth, WA
What a great investment
We made the decision to invest in a hydro therapy spa from spa's direct. The service we recieved was second to none. Thank you to Muftah for his attention to detail and making it such.an easy and hassel free purchase. With little to no maintainence for the amount of use. We get to spend more time enjoying our spa.
Sean
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The reviewer stated that an incentive was offered for this review
ShanePerth, WA
- 2 reviews
- WA, Perth
- Verified customer
Great spa with a great price
Thank you Muftah for a friendly and professional service. Absolutely great spa with a great pricing too. Highly recommended to anyone who is looking for a spa. My kids love it!
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Questions & Answers
Grant R.asked
Extremely disappointing with the quality of the product and after sales service. I bought a spa from Spas Direct and paid in full, it was delivered on 28 November 2018, it looked fine after delivery, as it was Christmas time, we only used the spa a couple of times, on 28 December 2018 i noticed a crack in the acrylic, i toke photos and told them straight away, they told me to put in an online warranty claim, i did. After 3.5 months of chase up phone calls and emails telling me that they are getting quotes and will fix it. On 4 April 2018 i wrote a letter to the company and Fair Trading Queensland, Kylie emailed back 22 minutes later stating i should have notified them within 24 hours if there was a problem and they will not be fixing it, however their website states 8 year acrylic warranty. I hope everyone out there does not get treated the way we did. Prill - NSW
3 answers
Hi Grant
I am in exactly the same position as you, we purchased our spa in December 2017, paid cash and was delivered within 2 days. All good till be noticed that one of the side panels which is facing a wall was buckled and damaged on delivery, we didn't notice this straight away either, we had someone come out to have a look at our spa and he removed the panel and said you need to get that replaced and he couldn't put the panel back on as it was that badly buckled. (this all happened about March 2018, so 3 months after purchasing our spa). Since March 2018 we have been trying so hard to get a new panel from Spas direct and it is now 1 year later and we are still waiting, they did give us 2 new panels but they were the wrong size, our spa has been left open on one side without a panel for over a year now and open to all the outside elements that the inside is so dusty and full of cobwebs. We have been promised another panel and it's suppose to be on it's way to us but I would never go back to Spas Direct again or recommend them to anyone due to the after sales service which is disgusting. Keep trying Grant to get your panel and if you don't get anywhere, I know that Today/Tonight on Channel 7 are itching to get this story, that's where I am going if I don't get my panel soon. Today/Tonight had a story on them about a year ago, so they were already in the crap back then. Maria (Perth WA)
Hi Grant
Sorry I forgot to mention one more thing, don't try to bad mouth them on Facebook as they will block you like they have blocked me. All the comments you see on Facebook are good comments because they block the bad ones, that's how they get all these people sucked in to buying from them. Maria (Perth WA)
Hi, We have had the same problem you have both had - Kylie has been promising that we will get our side panels fixed - been over 1 year and now emails are bouncing back and no response from telephone messages. Extremely back COMPANY to deal with and I certainly wouldn't recommend them to ANYONE..
Ishaasked
Hi Team,
I am trying to contact Spa direct in regards to my recent purchase. The control panel is locked and i can't operate.
Person who made the sale is not responding to my messages and text. Service person is saying he won't come and fix the spa till he get confirmation from spa direct. Have raised numerous tickets but response to anything.
Can you please let me know what's the best way to expect from customer service from Spa direct ? Or is it how the customers are treated once the sale is made ?
Thanks,
Isha
No answers
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