Spas Direct

purchased a mini swim spa from store in aug 2020. Service was ok. once we made payment absolute rubbish. Still have not received heat pump numerous calls no return just lies

We have just purchased a spa from spas direct and so far are very happy with it. We were nervous because of the negative comments we had read but have to say we have had a positive experience. Effie from the Melbourne store has been brilliant even answering my emails on the weekend. Haven't taken a photo yet as it is still filling up

Yeah shiny new spa - with items missing from deliver date never made good by company. Been running for a few years now. Never got manuals on how to operate - noticed they now have them online after many cust complaints. Just enquired today about replacement headrests for cascade swimspa - response we don’t sell any of those type of items. So basically this thing will now have one headrest missing for the rest of its existence- this company is a worthless box turner -full prepayment - refund for non-delivery if we feel like it. They even paid f...

Professional and thorough work done by the gentleman sent out to fix our spa on Friday afternoon. He was very knowledgeable and thorough with his whole approach to the problem.

Purchased a spa and sauna. The lights and speakers have never worked I the spa and have been waiting 3 months to get repaired. When I unpacked the sauna there was a hole in a panel which you can clearly see has been done with a forklift and they refuse to take responsibility for.

I bought a Swim Spa in Victoria last August (2020) and I haven't still been able to pick it up and install it since they are not sending me the recirculation system documentation compulsory in AU. Almost impossible to talk to the company, they have only one call center and they do not let you talk to anybody. It has been a nightmare, don't buy from these guys! John the sales guy in Victoria never answer the phone and when I tried to contact him on WhatsApp he was really annoyed and he told me I shouldn't have contacted him there... . Worst customer service ever!

Our spa had no power or anything over the weekend, we contacted Spas Direct via website, we were freaking out expecting the worst and a very costly repair, we were called back within 24hours and all it turned out to be was a blown .75c fuse! Awesome service!

I paid for a package deal of a Pool Spa & Sauna about 9 months ago, the Spa arrived but the sauna was on 'back order'. I contact them every few months, they never contact me & I get a different story each time. Now I have been told there is a Sauna in NSW & if I would like that one I will have to pay for the delivery cost from NSW to QLD & then pay for delivery to Mackay (my place of residence). I have asked for a refund if they cannot provide the product offered & that I have paid for in full. No response again.

The heater is not working however spas direct Warranty claim has been honoured and we are once again happy , Cannot live without our spa . It looks great and the jets are powerful .

Buyers beware
Thursday 25 March 2021 - visited Arundle Store near Gold Coast. Shop manager Mark told us we could easily wire a 15amp spa to 10amp sockets. So we paid $1000 deposit on a spa he said would be fit for our purposes. The key issue was not being informed about their so called "No Refund Policy" until after I requested a refund when I soon found the information provided in their store to be misleading.
Friday 26th March 2021 I got my electrician over. He disagreed with Spasdirect wiring plug and play solution saying to wire like Mark ...

I purchased my Coral Deluxe Spa, it was a great decision to buy from Spas Direct, John was very helpful and helped us with the transaction, delivery and the set up of the unit, we simply love it and would recommend it to anyone who is thinking of buying a spa, its worth every cent..

We love the look of the white spa that we ordered as a Christmas Day special. After weeks of being told "Another 6 weeks." We were offered another spa. After paying $250 we were told that the White spa was not available in that model and the white version would be another 6 weeks until delivery. Requested refund on ill advised change to order. No response.

We use our spa daily as therapeutic treatment for back issues and relaxation. Jets are strong and well placed. Operation easy, service very good. This is a great option for Tasmanian buyers, Spa direct provided a reasonable transportation cost and along with their selling prices we received very good value.

No aftercare, promised $250.00 of compensation merchandise and only a $99.00 filter supplied, still waiting on the other item which never arrived and no explanation to date. Spa arrived 2mths late from the advised date upon order and was the wrong colour, advised I would have to wait another three months if I wanted the original ordered colour. Worse service ever, no contact for months, paid in full and waited five months for the spa which came in the wrong colour. Was told this is the only one or you will have to wait another three months. I mean who operates like this and stays in business...... What a joke.

Had our $12000 spa delivered November 2020 with a damaged panel and broken lid which scratched the top of the spa when taking it on and off. The panel arrived a couple of months later. We are still waiting for the lid now March 2021. I have contacted Spas direct on numerous occasions just asking to send a new lid and someone to fix the scratches. I did advise them I did not wish to leave a bad review however they have left me no alternative. It is a shame as it has really taken the enjoyment out of our new spa experience.