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Reviews

4.5

586 reviews
5
(438)
4
(87)
3
(13)
2
(2)
1
(46)
  • Value for Money
    4.6 (310)
  • Cleaning & Maintenance
    4.6 (300)
  • Product Quality
    4.6 (309)
  • Return Claim MadeYes (8) · No (301)
  • Shipping
    4.4 (129)
  • Warranty Claim MadeYes (39) · No (257)
  • Purchase Type
  • Customer Service
    4.4 (77)
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Jesse

JessePerth, WA

  • 2 reviews

Great Spa’s, great price and great service!

published

Love my Bali spa 3, had it for about 4 years. Use it all year round such a great unit! Excellent service both pre and post sale from Muftah. Highly recommended!!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationKenwick, WA
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Jay Dee

Jay DeeSydney, NSW

  • 7 reviews
  • 6 likes

They harass you with constant calls and texts.

published

This 'company' has been harassing me for over two years with texts and calls. I have told them I'm no longer interested and text back to them, emails and called to get me off their mailing list. However they continue to harass me to the point I'm seriously considering taking this up as a police matter.

Do not deal with these idiots.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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Dave C.

Dave C.South East Queensland, QLD

  • 4 reviews
  • 3 likes

DO NOT CALL THEIR NUMBER UNLESS YOU WANT MARKETING TEXTS FOREVER!!!!

published

Despite 10 requests to have my number removed from their marketing list, I am still receiving text messages after hours. You cannot call their stores direct, only via a messaging service. I only called for information on installation on behalf of one of their customers. Very unprofessional company.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
Store LocationNatational Number
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Lorelle

LorelleGreater Melbourne (Outer), VIC

  • 2 reviews

Love our Spa!!!

published

We use our spa daily. We absolutely love it. We received wonderful customer service from our very first contact. No questions were to silly and they delivered and installed our spa when they said they would. If you need a spa these are the people to go with.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Gav

GavRichmond-Tweed, NSW

Total Relaxation

published

We use the spa three times a week, if not more. Total relaxation, and extremely easy to keep clean. Worth every cent. Our greatest issue is stopping our friends calling over for a spa.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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California Grande (Treeves)

published

We have enjoyed using this spacious spa 5 times in our first 2 days. Comfortable, relaxing, , easy to use, 5 five rating, has wonderful features such as several coloured lighting options, waterfalls and a huge number of jets and blowers.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
K.Jeffs

K.JeffsNortheast, VIC

Best Buy Ever

published

Been wanting my own spa for many years and Spas direct made it happen.
Couldn't be happier with our new Bryon bay deluxe spa recently purchased, especially my Son who refuses to get out.
Will be used regularly, bring on Summer.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Matt

MattNorthern Region, NSW

Awesome spa awesome service!

published

No better way to relax after the day sitting in the spa. Spa direct was awesome customer service and delivery couldn't ask for an easier transaction online! Absolutely love it

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Debbie B.

Debbie B.Canberra 2600, ACT

  • 2 reviews

Excellent Sales Service and Follow up

published

It was easy to purchase and provided excellent value for money. The spa is beautiful to look at and provides welcome relief at the end of a hard day working.

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

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Breia

BreiaSydney, NSW

Fantastic value all year round

published

Use our spa all year round. It’s wonderful in summer for cooling down and for a nice hot spa in winter. Love to dip in it like a plunge pool in summer.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Anna

AnnaPerth, WA

AMAZING! Best investment EVER!

published

I absolutely love my spa! I use it all the time!
So easy to take care of and look after!
Spas direct were so lovely to deal with and super helpful through the whole process of buying and delivering.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Shanzy

ShanzyPerth, WA

Almost 1 year on after buying swim spa - still awesome!

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The perfect place at the end of the day!

published

Because I have an autoimmune disease, my spa is my "go-to" respite centre - only time of the day I'm completely pain-free. No wonder it puts a smile on my face

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Alison

AlisonCentral Highlands and Goldfields, VIC

  • 3 reviews
  • 2 likes

Best addition to our backyard

published

This has been the best addition to our backyard! Thankfully we installed it just before Victorian Lockdown and it’s been a lifesaver during these crazy COVID times!
Spas Direct have been great to deal with. Highly recommend!!

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Imran N Jazz Y.

Imran N Jazz Y.Greater Melbourne (Outer), VIC

  • 2 reviews

Best thing to have in lockdown

published

We are so glad we bought Super California deluxe spa because it's so relaxing. You don't need to go anywhere because the whole family really enjoys the spa. Thanks spa direct.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpa direct cranbourne
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Molokai 5 seater spa - absolutly love it!

published

I had been thinking about buying a spa for a long time! When I saw the option of a spa that simply uses a power point without the need for a plumber or electrician - I was intrigued! And with the option of 50 months interest free payments - it sounded to good to be true. Given the current covid state lockdown I figured now if the perfect time to create a little spot of serenity in my own home- best decision ever. Being a nurse - coming home after a hard and being able to unwind in the spa is a blessing. The pool is easy to maintain and was very simple to set up! Very happy :)

Cleaning & Maintenance
Value for Money
Shipping
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Lauren D

Lauren DNorthern Region, NSW

  • 4 reviews
  • 3 likes

Perfect, we use it everyday!

published

We treated ourselves to a Sunspa Delux for Xmas & we L❤️VE it!
It was The.Best.Investment ever & it finished off our entertainment area nicely!
We installed an ice bucket into the timber screen so neither of us have to get out when it’s our shout & we have a perfect view of outdoor TV! We are in it eeeeveryday!

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Melisa

MelisaNorthern Region, NSW

We love our SPA!!

published

We absolutely love our SPA!! Our spa is used every weekend and some weekdays.
It’s so easy to use and keep clean! It is Just awesome ! Highly recommend Spas Direct.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Luv my Swim Spa

published

I exercise most days. Summer or winter.
Can’t beat it. Great price, I’ve got a private pool to swim in. Day or night. Just live it . Relaxing with hubby n friends on the weekend.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Sandra

SandraSydney, NSW

  • 2 reviews

Perfect!!

published

The spa we purchased is amazing. Maui Deluxe. We use it practically everyday. The service direct spa has given us is great, they are always there to answer our questions.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Glenn Boston

Glenn Bostonasked

QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

No answers
Russell G.

Russell G.asked

Spas Direct Online Store

when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa

No answers
Tom

Tomasked

Spas Direct Online Store

How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?

No answers

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