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Spas Direct QLD, Brisbane

Spas Direct QLD, Brisbane

3.8 from 19 reviews · View Statistics
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Listing monitored by Spas Direct

Reviews

3.8
19 reviews
  • Value for Money
    3.8 (11)
  • Cleaning & Maintenance
    4.1 (10)
  • Product Quality
    3.8 (11)
  • Return Claim MadeYes (1) · No (7)
  • Customer Service
    3.6 (10)
  • Warranty Claim MadeYes (3) · No (5)
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Russell P.
Russell P.South East Queensland, QLD

DO NOT BUY A SPA FROM THESE SCAMMERS

published

Our spa pump stopped working in October 2021, it was still under warranty. Spas Direct have misled us from the start, after weeks of phone calls, texts and emails, we were told before Christmas our part was in transit, now they are not responding to any of our correspondence. We are now looking to have it fixed locally.

Incentivised Review No
Store LocationCaloundra
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steve
steveSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Product fine

published

Occasionally we use the spa and it works well, has to beg for an instruction manual ( paper form )
Our order changed several times but we are happy now
Spa is easy enough to maintain

Value for Money
3/5
Cleaning & Maintenance
3/5
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The reviewer stated that an incentive was offered for this review

Adrian g
Adrian gSouth East Queensland, QLD

Brilliant spa good for unwinding at the end of the day

published

We use out spa nearly every other night and weekend and is a lifesaver at the end of a stressful day. Maintenance is so easy it nearly looks after itself

Value for Money
5/5
Cleaning & Maintenance
5/5
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SjO
SjOSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Poor service and defected product but not fixing the issue

published

I purchased a new SPA from Spa Direct in June 2021. It was delivered by SPA Direct sales consultant by himself. We found the crack in the bottom but Spa Direct now fusing to refund or replace. I am in to legal action. Be careful when buy SPA from them.

Value for Money
1/5
Product Quality
1/5
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Belinda
BelindaSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Spa Heaven

published

Received our spa last week and I'm in heaven. We use it daily after work.
So far we have just filled it and enjoyed. No maintenance at all. Perfect for us as we work alot.

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Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

Hayley M
Hayley MCentral Highlands and Goldfields, VIC
  • 2 reviews

Amazing prices, products and customer service.

published

I use my spa on a daily basis. I was extremely impressed by the customer service your company provided, with Prompt responses and nothing was too had. The features and overall quality exceed my expectations.
With multiple filters and the ozone hygiene function, makes cleaning the spa a breeze.
Word on the street is that we are the envy of all our neighbours with our new swim spa

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Value for Money
5/5
Cleaning & Maintenance
5/5
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Christopher
ChristopherSouth East Queensland, QLD

Amazing spa

published

The new spa is an amazing addition to the family we have all been using it every day the whole family are absolutely loving it. It’s so relaxing after a long day.

Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

Lindsay H.
Lindsay H.South East Queensland, QLD

best buy ever

published

we use the spa at least 3-4 times a week all year round. much better than just a pool that you can only use when its warm. lovely just to relax in or for the kids to have fun

Value for Money
4/5
Cleaning & Maintenance
4/5
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Rebecca Pirlo
Rebecca PirloSouth East Queensland, QLD

Absolutely loving it

published

We are absolutely loving our new Spa it’s so relaxing after a days work we get in every day It was delivered within a week of purchase And the delivery guys were very friendly.

Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

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Great spa!

published

We use our swim spa 4 to 5 times a week swimming and add chemicals once or twice a fortnight. Perfect for our small family. Great customer sevice and easy warranty claim.

Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

Thanks paul

published

Good resolution from Paul regards to cv 19 spa delays can’t wait for the spa to arrive
And do some swimming

Will leave a product review once I have received it

Incentivised Review No
Return Claim MadeNo
Spas Direct
AfterSalesSpas DirectSend a private message

You know your spa is on the way, multiple people have told you, Please confirm your invoice number I would like to look in to this matter regards spas direct

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Grant R.
Grant R.Central West, NSW

Crap Spas, Crap Service, Crap Business - Don't go near them!!

published

My Spa is cracked and after 4 months of promising they would fix it, absolutely nothing!!! The government lets them keep trading as well which baffles me!!!!
My Spa was not touched over winter and it cracked! Just goes to show how strong their acrylic is.
Please look elsewhere for a spa don't be upset and devastated like I am!!!

Value for Money
1/5
Cleaning & Maintenance
1/5
Spas Direct
AfterSalesSpas DirectSend a private message

what is your invoice number I would like to look in to this matter regards spas direct

Spas Direct
AfterSalesSpas DirectSend a private message

Grant We have sent you multiple messages asking you to call us, If you do not call us we not not solve your issue. Our number is 1300 772 734 quote your invoice number.

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AJ Jay
AJ JayGold Coast
  • 3 reviews

Great spa, poor experience

published
Value for Money
3/5
Cleaning & Maintenance
3/5
Spas Direct
AfterSalesSpas DirectSend a private message
AJ Jay
AJ Jay
Spas Direct
AfterSalesSpas DirectSend a private message
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Awesome

published

We use our spa everyday.its easy to maintain. We take water samples to our local pool shop and they help us with keeping chemical balances etc correct very simple.

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Hodgo
HodgoSpringfield

Awesome Spa .. great value

published

Absolutley great service.. we were told it was going to take an extra 6 weeks for delivery...quick phone call.. we were upgraded and its even better than anticipated. Good wuality product.. also THE SPA MAN removalists did a great job.

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Spas Direct QLD, Brisbane

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