Spas Direct QLD, Brisbane

APPAULING COMPANY CUSTOMER BEWARE – Spa delivered after approx 4 weeks wait. Had a problem with heat, eventually after abit had a call saying fault was with too many jets open, closed some & moved on. Now within warranty period spa liner has bubbled. Spa Direct said not warranty, pointed out was within warranty period. Have been emailing to & from since February. Asked ro send the… Read more

same info numerous times. Offered $500, we declined as wanted repairs or replacement. Said they had found a repairer, surprise not in Queensland as I had already told them. Still trying to fob us off with $500. We not put up any negative reviews until now as not getting anywhere. IF YOUR THINKING OF BUYING, SHOP AROUND FOR ANOTHER COMPANY.

Worst customer service ever! – 8 months of waiting for a warranty claim to be fixed. Still no result and we've experienced terrible customer service. The pump on our spa broke when it was still under warranty. We followed the company's procedure and submitted a claim last October. 8 months on and we are still trying to get it fixed. Claim lodged and promises given it would be… Read more

fixed but we are still waiting. About 30 phone calls/messages left and they either don't call back or when they do they promise they'll get back to you with progress updates but never do. Absolute worst customer service I have ever experienced. Many thousands of dollars on a product that doesn't work from a company who refuse to honour their warranty. Not recommended!!

DO NOT BUY A SPA FROM THESE SCAMMERS – Our spa pump stopped working in October 2021, it was still under warranty. Spas Direct have misled us from the start, after weeks of phone calls, texts and emails, we were told before Christmas our part was in transit, now they are not responding to any of our correspondence. We are now looking to have it fixed locally. Show details

Product fine – Occasionally we use the spa and it works well, has to beg for an instruction manual ( paper form ) Our order changed several times but we are happy now Spa is easy enough to maintain  Show details

Brilliant spa good for unwinding at the end of the day – We use out spa nearly every other night and weekend and is a lifesaver at the end of a stressful day. Maintenance is so easy it nearly looks after itself Show details

Poor service and defected product but not fixing the issue – I purchased a new SPA from Spa Direct in June 2021. It was delivered by SPA Direct sales consultant by himself. We found the crack in the bottom but Spa Direct now fusing to refund or replace. I am in to legal action. Be careful when buy SPA from them. Show details

Amazing spa – The new spa is an amazing addition to the family we have all been using it every day the whole family are absolutely loving it. It’s so relaxing after a long day. Show details

best buy ever – we use the spa at least 3-4 times a week all year round. much better than just a pool that you can only use when its warm. lovely just to relax in or for the kids to have fun Show details

Absolutely loving it – We are absolutely loving our new Spa it’s so relaxing after a days work we get in every day It was delivered within a week of purchase And the delivery guys were very friendly. Show details

Great spa! – We use our swim spa 4 to 5 times a week swimming and add chemicals once or twice a fortnight. Perfect for our small family. Great customer sevice and easy warranty claim. Show details

Thanks paul – Good resolution from Paul regards to cv 19 spa delays can’t wait for the spa to arrive And do some swimming Will leave a product review once I have received it Show details ·  1

Crap Spas, Crap Service, Crap Business - Don't go near them!! – My Spa is cracked and after 4 months of promising they would fix it, absolutely nothing!!! The government lets them keep trading as well which baffles me!!!! My Spa was not touched over winter and it cracked! Just goes to show how strong their acrylic is. Please look elsewhere for a spa don't be upset and devastated like I am!!! Show details

Great spa, poor experience – It started with the sales rep requesting a deposit asap to secure a spa for the 22/12/18 delivery. Paid it same day. Come the 20/12/18, I get a text msg from another rep advising full payment overdue and to pay asap. Full payment was made same day. I then msg facebook asking what the process of delivery is and confirming my spa is arriving. I get… Read more

told from what they can see, my order is not due till the 12/1/19. I make several attempts to contact the sales rep, support line & facebook, with everyone telling me the same thing. I request a refund several times, but am not acknowledged. Finally the original sales rep texts advising it's the first he is hearing of these issues, and changes the story to that full payment had to be made with in 1 week of the deposit to secure a spa for the 22/12/18, even though the deposit was paid on the 7/12/18 and full payment the 20/12/18. Again I request a refund. Get told he will talk to his manager but I got a great deal and wouldn't get it cheaper elsewhere. I gave up and said, just forget it, lesson learnt. The spa finally arrives. I again (4th time mind you I asked about delivery from different channels), ask when the delivery will be so I can organise a crane the same time to lift it over my house. Here I get told for the first time, that delivery is not included. Again, I am exhausted, so just arrange my own delivery. Get it home and have electrician booked in to hardwire it. They have questions. Phone the support line, and get told someone would call them back. So a second call out from them to complete the job. Then, I ask for instructions on the stairs provided as none in the box. I get a quick response and have a set emailed to me. However, they are not for these stairs and/or they do not match the parts included. I msg facebook advising the same, and get provided with a link for warranty claims. After clicking the link, it says to complete warranty registration information to activate warranty. So I do this. I instantly get an email advising "Thanks for entering our online Christmas spa giveaway!". Mind you, we are now in late January by now. I again advise facebook of this, with no reply. Then, Friday, I get a call from a lady advising that my warranty registration has been received successfully, and if I would like to leave a review so she can send me out spare filters? Very much sounded like they would only be sent if I left a review. I proceed to tell her of my experience above, but she doesn't care, saying she has simply been given my details to call. I request warranty confirmation in writing as her call doesn't give me peace of mind given the above experience. She cannot do this either, stating she doesn't know what head office does. She just calls off her list. Well, here's my review. To top this off, spa prices from them including the one I purchased have dropped up to $2k mid January below my purchase price. I look forward to my spare filters & written confirmation of my warranty registration. Thank you update 11.3.19 - owner [name removed] rocked up to my work unannounced with filters & offering to leave a tray table also. Wanting to discuss the review, all whilst I had customers dining in and lining up. He also asked to order food, which I declined given the already published falsified review. I advised I would take his call at 2.30pm, which I did. Explained every aspect of my review to which there really wasn't any acceptance, although acknowledged. I appreciate the filters which were previously promised, and the table as a further gesture.

Awesome – We use our spa everyday.its easy to maintain. We take water samples to our local pool shop and they help us with keeping chemical balances etc correct very simple.

Awesome Spa .. great value – Absolutley great service.. we were told it was going to take an extra 6 weeks for delivery...quick phone call.. we were upgraded and its even better than anticipated. Good wuality product.. also THE SPA MAN removalists did a great job.

Happy as – We have a Californian Grande. Have had it around 6 months. Delivery was as agreed and all was fine. We are totally enjoying our Spa, there is room for our whole family and the wee ones have a ball in it. We would certainly recommend both the Spa and the Company.  Show reply

Best item i have ever brought – We brought the Bali Deluxe around 8 months ago. It is just fantastic. We are in it at least 3 times per week. Its so relaxing after working and running kids around all day. Its low maintenance and has only added $20 to our monthly electricity bill and we keep it hot everyday!!! Love it!  Show reply

Love our spa – We made the best decision buying our cascade swim spa we were looking at putting a pool in and found spas direct seen a swim spa and the rest is history. Warm in winter cool on summer best of both worlds. Highly recommended Spas Direct and all the team.

If I could give a negative star I would – Firstly we bought and spa and gazebo package back in January and we still have not received a spa or gazebo. We only found out last week that the gazebo was not ordered at all and we will have to pay $400 shipping from Melbourne to Brisbane then Brisbane to home which we were not told about at all!! Now endless phones calls have gone unanswered… Read more

and emails, customer service is terrible we have already started to pay for a spa that now 10 weeks down the track still don’t have.

So all up we have to just under $1000 for delivery half of which we knew nothing about. And no one will contact us to either cancel our order and refund our money or arrange for spa delivery.

Once you have signed there is virtually no customer service. We have friends who are having a similar problem with a faulty spa.

Buyers beware.