Spas Wholesale
Verified122 reviews
Very disappointed with the customer service (or lack of it). Fiona was all promises and helpful to secure the sale, but as soon as the money was paid she has been a ghost. We were promised support for delivery (needed crane advice) and that was never provided even after many emails and calls asking for help. Our biggest issue now is that there are… Read more
parts missing from the pump - no power cords or tubing - so we are unable to complete the install. Both us and our electrician have tried to contact Fiona or the team to report the problem and seek a resolution for over a week...still no answers. So, currently our $29000 swim spa is not so majestic. Would appreciate a call back and the parts we paid for please.

- +3
I recently purchased a Hawaii swim spa promax and had an absolutely excellent experience from start to finish. The delivery process was smooth, timely, and very well coordinated. The team was professional, careful, and ensured everything was handled perfectly upon arrival. The spa itself exceeded my expectations in terms of quality, design, and… Read more
performance. It has truly transformed my home into a relaxing retreat. Every feature works flawlessly, and you can really tell it’s a premium product.
Customer service was also outstanding—responsive, helpful, and genuinely committed to making sure I was satisfied.
Highly recommend to anyone considering a spa purchase. Couldn’t be happier!

- +3
Spa Wholesale have been an amazing company to deal with from the first contract through to delivery. Very helpful with suggestions on the right swim spa for our family. We couldn't be happier. Thank you Show details
Reviews with attachments

- +6
Great spa, and fantastic support from the Spas Wholesale team. Show details

- +2
Right from the beginning Fiona was a great help with selecting the spa for us accommodating our needs and price. With all her years' experience she made the process extremely easy including the arrangement of the delivery. The delivery was within 1 week right before Xmas and everything turned out to plan. I can't recommend Spas Wholesale enough.… Read more
Let's not forget about the spa experience. Hands down should have replaced the old Spa years ago, didn't realize how much more comfortable, aesthetically pleasing and economic they are.
We are in the Spa about 3 nights a week, I use very minimal chemicals to treat it after each use and its always crystal clear. We are extremely happy with the purchase.

- +2
Great customer service from Fiona! All questions answered very promptly. We are using the spa everyday and the grandkids absolutely love it. Tutorials and manual are very useful. Cannot speak highly enough of the value for money Show details
- +1
We are so happy with our Amazon Swim Spa from Spa Wholesale! We had fantastic customer care experience with Fiona, along with support once the spa had been delivered. Its been easy to start up and maintain. We are impressed with the value for money and our family will definitely be able to use the spa all year round! Show details
- +1
Excellent value, service and support! Spa is of high quality and much better value than comparable models in the market. Fiona was fantastic to work with and provided support through the whole process. Highly recommended! Show details
- +5
Right from the start dealing with Fiona from Spa Wholesale through to delivery driver, the service and professionalism was first class. Fiona knows her products well, delivered on her timelines, kept in touch and continues to provide after sales service 6 months later. The truck driver navigated a very difficult route to drop our large swim spa… Read more
perfectly in place. We love it and even our dog loves it. He joins us sitting on top every time we use it. Very easy to care for.
- +1
Easy, informative and supportive in every step from helping choose a spa, to organising delivery to setting up the spa! Highly highly recommend! Show details
- +1
“Fantastic home luxury! The family spa was installed quickly and seamlessly, and it fits perfectly in our backyard. It’s easy to use, heats up well, and is surprisingly spacious. The jets are very powerful for a relaxing massage, and it’s become our favourite spot to unwind as a family. Great value for the comfort and convenience it brings right at home Show details
- +3
I researched swim spas for many months before deciding to go through Spas Wholesale. And, I am so very glad that I purchased the 'Atlantic' swim spa through them. Fiona was/is fantastic. She organised everything regarding delivery, (transport and crane services), swim spa requirements (slab and all set up requirements) and water clarity and… Read more
maintenance. She continues to talk me through any questions and maintenance issues and now I maintain my own spa (with her guidance) without the need for pool/spa services. I highly recommend Spas Wholesale.
Huge thanks to SPASWHOLESALE! Seriously, after checking out a bunch of spa places across Australia, I reckon they're the best – top-notch quality and service, and the best prices around. I'll be honest, I had a few doubts at first. But as soon as I called them? Gone! Their team just knew their stuff. They helped me with everything – picking the… Read more
right spa, sorting delivery and installation, showing me how to use it, and even giving tips for cleaning and looking after it. No trouble at all. they provided seamless, end-to-end support, leaving no aspect unaddressed. My Heavenly Round spa is really well-built with tough materials perfect for outdoors. The jets are great – I can easily adjust how strong they are. The heater works perfectly, and the LED lights make it super relaxing at night. Water stays clean all the time because of the incredible filtration system. Honestly, my family and I love it! We use it every single day, no problems at all. It's our daily slice of luxury. Overall, I'm extremely pleased with both the exceptional product and the outstanding service. Yeah, buying something big like this means you'll have questions, but SPASWHOLESALE made it easy with their pro help. 100% recommend them if you want a great outdoor spa without the fuss!
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We had an amazing and seamless experience with Fiona and the team at Spa Wholesale. We purchased the Relax Spa, and from the very beginning, Fiona was incredibly accommodating and helpful. She guided us through the entire process, answered all of our questions promptly, and made sure we felt confident with our choice. The delivery was smooth, the… Read more
quality of the spa exceeded our expectations, and the customer service has been second to none. We’re absolutely loving the spa and couldn’t be happier with the whole experience. Highly recommend!
We recently purchased the Heavenly Round spa, and it’s been a game-changer for our family! After long days at work, sinking into the warm, bubbling water feels like a mini-vacation—right in our own garden. The jets are perfectly placed for melting away tension, and the round design gives it such a luxurious, resort-like feel. What really… Read more
impressed us was how easy it is to maintain (thanks to the energy-efficient system) and how sturdy it is, even through Aussie weather swings. Our friends are already asking where we got it!
10/10 would recommend to anyone craving relaxation without the hassle. Thank you for bringing heaven to our home!
I purchased the spa from spas wholesale and I spoke with [Name Removed] the sales manager she is Good in pushing the sales for her own benefits she’s not very friendly i dropped my order initially after $1000 deposit due to her treating me like im dumb and she begged for me to continue the order and she apologise I pursue the order spa has been… Read more
delivered after purchased paid set and done she promise a hand over operating manual for the spa she back to her so much attitude treatment towards customers like I’m dumb so I give up I just paid someone works with other spa company to teach me how to operate the spa such terrible experience I had with this woman I regret dealing business with them I strongly wouldn’t recommend my family and i is in so much disappointment and hurt with the way this lady [Name Removed] treatment to me no stars for them
- +4
I only wish is that I wish I had of bought this earlier it is so good. Show details
Latest follow-ups
- +6
I have just moved down the South Coast and have spent a lot of money and energy making our new house look perfect. Then one night the wife said I think we need a Spa ohhh nooo i thought, So the following day I rang Spa Wholesalers and spoke to… Read more
Fiona. From my first enquiry I thought wow how professional Fiona was, not just the normal pushy sales person. Fiona was very welcoming and very professional, therefore I did not need to shop around, from start of sale to Finish I can't believe the Service I have received. One of the best companies I have ever dealt with, and further more Fiona is contactable basically any time for any queries or Questions to help in any way, Love your work Fiona, so anyone in the market looking for a Spa, I highly recommend Spa Wholesalers, i am one very happy happy.
Follow-up · We use our Spa all the time since installed, very regularly, Have found it is very low maintenance, so easy to adjust heat temp up and down and the cover does hold the heat, since we have had it not expensive to run with Solar, It looks sensational in the yard everyone that comes over loves it, Installation was very easy, and once again great after sales service, if required can still ring Fiona for advice

- +2
Highly recommend spa whole sale spas. I have the Capri model Love it. Really easy to use Top quality latest technology. Well built. Light. Blue tooth speakers. Ozone. Very easy modern touch screen control. Powerful jets. Perfect to relax and massage at the end of the day. Show details
Follow-up · Really happy with it. Top end quality spa I use it every night to wind down with massage jets. Easy to use. Great latest technology. + Great customer service when I had some questions etc.
In-depth reviews
- +3
Legit service and quality. Capri Spa – I purchased the Capri Spa. Industry experienced Fiona on the phone provided 10/10 service/communication. I hadn't bought anything of this value online before without inspecting it in person so I was unsure. It's been a month of daily use now and I can't fault this spa. Very happy with the quality of the Capri. Fiona is lovely and was happy and… Read more
available to answer all my questions over many phone calls. She made this purchase for me simple and easy.
Plenty of adjustable jets, powered by 2x jet pumps. plenty of jet power which can be adjusted to suit. I have 2 broken/healing feet which is my reason for purchasing. The powerful jets have sure helped the swelling and mobility in my ankles. The lounge seat is a winner for lower limb massage. Lounge seat has its own jet pump. The other seats are powered by the 2nd jet pump which can be individually controlled. The Diverter valve between these seats is a win! Great spa for 2/3 people.
Electrician installed it on a 32amp circuit breaker, load shedding. Spa manages to hold my set temperature at 38 degrees, even when in use. Surprisingly easy to maintain with the start up chemical kit. Inbuilt Bluetooth speakers, waterfall feature and great lighting. A Perfect hydrotherapy spa to aid my recovery. Thank you Spas Wholesale
Somewhat disappointed – Received excellent service from [Name Removed], however, if I had the chance to view or test the spa with neither being an option, then I wouldn't have purchased the spa or this model at least. Firstly, jets in 2 loungers protrude way too far and dig into your back especially when pumps are off. Secondly, there is no drainage outlet in the base of… Read more
the spa so will never empty completely if you need to drain it, not to mention that it's practically impossible to turn the drainage valve open to release the water as well so will cross that bridge when I get there or guess I'll have to syphon the water out manually. Lastly, generic spa cover is 100mm too big so slides around, [Name Removed] kindly arranged for a replacement only to receive the exact same size and model that's too big so issue remains. So, overall yes, I'm disappointed especially now that I've gone through the trouble of building my deck around it making it difficult to remove and replace with something more decent with an $9,000 price tag. Afraid I cannot agree with the other reviews especially in light of the fact that I'm a long term spa owner and my old spa was way superior.
This Hydro swim spa is the best gift ever to myself – What a wonderful feeling to jump into spa every evening after a day of hard work! I am thrilled by how easy to operate and maintain this product. In-ground installation process was totally worth the enjoyment and relaxation I gain. Highlight to this purchase is the sales team, admin and after sales team are amazing to deal with. Jeff from the… Read more
sales team was very helpful with giving tips and advice on purchase and installation. His professionalism, expertise and dedication are much appreciated. Leo from after sale team came to visit, seeking feedback and suggestions for their improvement of future products - super friendly guy! Leo also gave valid advice on maintenance and reducing cost of running. Georgia and Jodie from admin assisted with my delivery, installation and maintenance enquires in a friendly, helpful and timely manner. The interaction and communication between sales, after sales as well as admin was smooth, in time and effective - they all focused on how to serve customer better and resolve enquiry or issue in a timely manner. What a wonderful team!
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Recent reviews
So excited about our new swim spa. From help with initial transport to our country home to backup advice from Fiona whenever we had questions. We couldn't be happier. Show details
- +1
Love the family spa the jets are position to massage and are very powerful solid bult frame and insulated very well under the spa and on all the doors Fiona and Emilia were great to deal with thank you spas wholesale Show details
- +1
We absolutely love our new Family spa purchased from Spas Wholesale. Not only is it an amazing spa but the service we received from from the company team, particularly Fiona was outstanding! Even though it is coming in to winter we are still both in the spa at sunset most nights and our grandchildren absolutely love that it plays music too! … Read more
The spa very roomy is so easy to maintain and the sturdy but light weight cover keeps it crystal clear which is important as we have located it under a huge Elm tree which is now losing its leaves.
Thanks so much Spas Wholesale
Bought a Family Spa from these guys and nearly a year out, still very happy with the outstanding product and after-sales service. Really easy buying experience and excellent hand-over call for fast and easy setup of the Spa. Just a really high-quality Spa and so much better than some friends ones bought from elsewhere. This is THE place to get yourself a new Spa! Show details
- +3
Spa wholesales was a fantastic company to purchase a spa through with competitive pricing and great customer service from Fiona and her husband after handover. We purchased the Amazon swim spa and we love it so far. I would highly recommend! Show details
- +4
We bought the Capri spa. Perfect for our family of 5. Very easy to operate with wifi control and app. Great price for the quality of the spa. Maintenance is easy but to be honest our pool man does this at the same time he does our pool! Show details
Have had the spa for about 5 years now and has been going well. We use it at least once a week in winter, more frequently in summer. We put a small amount of chemicals in it once a week. Show details
bought a 6 mt spa and delt with kim she is truely amazing through the whole process she spoke to me ask my needs and found me the perfect swim spa to top it off she gave ne a number for a for a family budget freindly delivery driver who went outta his way to work in with my budget and make sure i had the best delivery service even though i was… Read more
3 hours away great team to purchase of highly recommended after setting up one of my hets was playing up After one phone call had a handy man out to fix with in 2 weeks i could not recommend this company more well done spa s wholesale for the great customer service many night spent in your wonderful product well done
I’ve had my Lif Style Spa from Spas Wholesale for almost a year, and it’s been one of the best purchases I’ve made. The setup was easy, and the quality is excellent. The hot water heats up about 1.5 degrees per hour, and the jets are perfect for relaxation. It’s great for relieving muscle tension and stress, and the maintenance is hassle-free.… Read more
Plus, it’s energy-efficient, which is a huge bonus. Overall, it’s become an essential part of my house, and I highly recommend it to anyone looking for a high-quality, relaxing spa experience!
After reading through the reviews, I decided to purchase the spa from Spas Wholesale, and I’m so glad I did! From the initial purchase to delivery and setup instructions, everything has been smooth and hassle-free. I plan to update this review every year to share my ongoing experience with this spa. So far, it’s been a fantastic investment, and I highly recommend Spas Wholesale for their excellent service and quality products. Show details
- +3
Highly recommend! – Fiona and the team are amazing! Such a simple process and incredible service. We use our spa almost daily and love it. After sales support is amazing too. Customer experience is very important to them clearly and it shows. Highly recommend this company and Fiona! Show details

- +7
Our spa – We were skeptical at first being an online purchase but have been blown away and some trust has been restored with online purchases especially our spa. We cannot be happier, Fiona has helped us from step one to delivery and there after. We couldn’t thank her more and happy to help anyone considering buying a spa from this company. Everything is… Read more
working in the spa and we can’t get enough of our new spa.
After a hard days work or just chilling it is a great all rounder for our family.
We thank you so much.
- +3
Amazon swim spa – As a first time swim spa owner we couldn't be happier with our purchase from Spas Wholesale! We love it! From enquiring, to ordering and having the spa delivered the process was easy and stress free. Fiona and the team from Spa Wholesale are amazing to deal with and super helpful! Highly recommend purchasing your spa from Spas Wholesale! Show details
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