Specsavers

Long time customer at Modbury.... last 3 years have noticed the quality has dropped drastically in the glasses. This year, my glasses didn't even last 3 months.... scratch on 1 lens and arms broke off on both my pairs... opposite sides. Took back for repair... denied... apparently I sit them on my head(I don't), or too rough taking them off (I'm… Read more

not)or 1 handed(I take from the middle or 2 hands)... even though 1 arm off the left side, the other pair the arm off the right side. Sick of being made to feel bad about how I'm supposedly handling the product . I am back to using glasses from years ago as they are still standing... the recent years ones are either scratched, too worn or broken. I'm moving on from Specsavers! Loyalty means nothing and the product is just not doing the job anymore

Every specs I have got from this outfit is poorly made, the lens are not worth the money, they pop out and when you take them back you get looked at and asked how are you cleaning them .. really maybe they aren't put on correctly... But no it is the user fault.. one week that is all it took. All they want is you insurance money. I could say more, but why bother... Never again...

Very helpful at my local store. Leanyer (Darwin Northern Suburbs) Northern Territory Show details

I recently had an appointment with Jordan the audiologist at Warnbro Specsavers regarding my increasing deafness, which I assumed was just wax and age related nerve deafness. The appointment was quick to get and Jordan was absolutely fantastic. She… Read more

was punctual,friendly, kind, professional, thorough,and very gentle throughout the examination. As it turned out, there was no wax or nerve deafness. Instead, she identified more uncommon conductive deafness. Normal ear drum and no middle ear fluid making ossicle disease the likely cause. She immediately took action and wrote to my GP to organise a referral to a surgeon. I couldn't be more impressed with the care, expertise, and prompt service I received. Highly recommend Jordan at Specsavers Warnbro. And all bulk billed with no cost to me.

Balgowlah specsavers, Sydney, NSW. Fantastic customer care. Nothing is ever too much trouble. They checked my hearing and made recommendations. They tested my eyes and I ordered two glasses. The staff were great with helping me choose the frames… Read more

and fitting them properly. They've even helped me many times fixing broken glasses frames that they knew hadn't been purchased at their store.

I highly recommend their professionalism, product knowledge, customer care, and integrity.

Nicole Martin

"On July 8th I ordered two glasses, both for nearsightedness. When I went to pick them up, one of the glasses was correct and the other one was for farsightedness!! Even though I didn’t want farsighted lenses at all, and I even paid ten dollars extra for anti-reflection coating on that one. They said sorry and that they would contact me again and… Read more

fix it. The second time I went, the prescription was still wrong and it wasn’t even my glasses. They apologized again and said it was another mistake.

I’ve been shopping at this store for about 10 years, and for the last 5 years I’ve had a problem with them every single time. I promised myself this would be the last time and that I would never go back to this brand. I will buy from a different brand. Now, with this experience, I feel like even the prescription for my glasses isn’t correct, because their work isn’t good at all."_*

That sounds really frustrating — especially paying extra for anti-reflection and still getting the wrong lenses twice.

Hi, I don't write many reviews - because it takes time, and also, because on many occasions, some retailers or other service/product providers, don't deserve one. However, I do need to acknowledge the team at Specsavers in Warragul, Victoria. I have been a customer since .... way, way back - many years. I have found the staff and management… Read more

incredibly warm, competent, and always welcoming with genuine smiles and positivity. I've never had any major issues with my glasses - and I purchase three different types each time - distance, reading and prescription sunglasses. I have found my fabulous frames (only $149 for 2) to be incredibly durable, cosy and comfortable to wear and the prescriptions have at no time been wrong - ever! And I'm sharing with you - it has to be from day 1, when Warragul opened its store. Thank you to the team at Specsavers Warragul - you always look after me, you are all so welcoming and it is never a problem to ask questions, which are at all times, provided with genuine care and knowledge. If I could give 10 stars, 100 stars - I have never felt or thought, I might need to go somewhere else. Highly recommend, with no doubts whatsoever, the team at Specsavers, Warragul. Christina, up in the mountains. xx

I started this journey for new glasses on 23rd December 2025 at one store. there were problems either with the placement of the script on the lenses or the fitting adjustment. this was not identified over successive return visits - we still DON'T KNOW. nothing that was tried worked. the script was accurate but nobody took the challenge to… Read more

persevere and investigate WHY the glasses that were made did not work effectively. I kept getting told "the script is accurate" - ?? . . . I agreed and added "so what's happened then?" I was attended to by a myriad of diffferent people. this was a mistake. each new person began at the beginning even tho I explained each time this was a RETURN visit. I soon realised I was now 'a bother' - not a customer who needed ongoing help. One fitter even told me "It's just YOU!" when she became exasperated. I informed her supervisor of her outburst. I suggested she receive some additional training in customer service. she could have simply suggested I be seen by a more experienced member of staff. Thankfully I WAS then attended to by a senior member of staff - to no avail unfortunately. I gave up after several months and evoked the 'full refund' guarantee.

I then went to Specsavers Gosford. I thought maybe faulty equipment was involved at the first store. After several appointments at Gosford the mystery remains.

A MAJOR difference tho was that Bianca LISTENED to my long and involved saga. she then said: "be sure to ask for me or Doug if I'm not here." that gave me great confidence that there would be a SYSTEMATIC approach from the outset to eliminate possible factors - not just 'a quick tweek' and "see how that goes for a month - bye!" as happened early on at the other store before I complained.

I then sort further advice and learnt a lot from an ophthalmologist. I have been well-treated and helped by Bianca and Doug each time. altho the vision problems I am having remain - they persevered until we exhausted all their available options. I have since returned to the Gosford outlet and received another full refund from them for the glasses they ordered on my behalf.

the 'Specsavers Guarantee' is the same. I found that the efforts made to honour it varied widely among the staff between stores.

*It's NOT what happens that counts - it's what Management DOES about it that counts. a BIG 'Thankyou!' to these two people."

It was easy to book an appointment for a check out. It run on time. The technicians were very helpful and friendly. The assistant who served me after the consultation, Rita, was very thorough and explained all the extras I could take. They also have a great stock to choose from. Very happy

just ordered new specs from Mansfield store.excellent service and fabulous selection.Onufa served me ,very professional and friendly manner...a very nice lady.rhank you S.Hart Show details

Hi I would highly recommend Specsavers hearing. I was very impressed by Cherry Dol alas Audiology Partner, this young lady is a very talented and extremely helpful I was concerned about my ears and the noises they had been making. She explained everything in detail I have been a client of specsavers for my glasses now my hearing would Highly… Read more

recommend Cherry as every detected person I am very pleased that I listen to her advice and now would Highly recommended any one to have there hearing checked and listen to Cherry’s Advice. 5 D W Goulding JP NSW ret Tuesday 4th August 2026

Do not use Specsavers. Everytime I have used Specsavers for prescription glasses. I have had to continually go back to fix up their mistakes. Recently I went for an eye test in a new town new store. I thought it would be different being a country store. But I've received the same service as every other time the set of glasses I had made were wrap… Read more

around and it wasn't explained to me the difficulty of using that kind of eyewear. They were making me feel dizzy and sick. So I went back had another set made. The staff said to me to keep the others as they would only throw them in the bin anyway. Today I got a reminder call that they were ready. So I was downtown and said to the young lady that I'd be there shortly. I arrived at the store and she goes she needed the glasses before handing over the new ones. So now another trip I have to make just to get a set of glasses upgraded. I've been saying since all the drama I've had in the past I'd never go back. Well Specsavers after this transaction is finished I will never be back near any of your stores. If can't do a precise job in the first place why not leave it to professional optometrist companies.

On 06/07/26, I wanted to store in Noosaville to have multifocal lenses put in the frame I had with me, but to start, a technician/machine operator took the reading, but the Optometrist, if that she was, saw me for not more than 5 minutes; that was all. Then came the surprise. When I wanted to have the new lenses put in the frame I had with me, I… Read more

was told that using my frame would make it more expensive. Which I must admit was VERY STRANGE. I was charged $590.00 for a simple plastic frame of their own brand. Two weeks later, the glasses came, which were not very satisfacory. I then went to Cooroy Optometry to get the prescription of the eye test carried by an experienced optometrist and discovered that each and every recorded data was not correct. This was and is most serious, breach of Duty of Care, and Specsavers were Negligent in their duty of care. I am using this term not lightly, but with utmost care. I have both the priscriptions to prove it. Specsavers, were more interested in selling worthless plastic frame and collecting fee from Medicare.

Brought a set of hearing aids , behind the ears Hand hearing aids for 20 years Paid to have a good set The left one has never worked , on and off Took it back several time , but a wait of my time Right side worked well but fell a part They just wanted to sell me a new set No thanks Probably the worst set of hearing aids I ever had The staff are nice , just looking for the next sale Show details

Today we had a 12 mths review of my husband's hearing aids with Daniel at Cranbourne ,again Daniel was very professional and exceptionally helpful ,I had a problem with my hearing aids ,instead of me having to come back ,Daniel dealt with it there and then and sent my hearing aids off for repair ,thank you Daniel for your understanding, patience,and great service Show details

One of the most pleasant places to shop – Staff were excellent - pleasant and professional ((Wollongong ) I was shocked at the cost of my reading glasses though - $550. My health fund had told me that there was a no gap deal Show details

I received 2 pairs of glasses after having eyes tested. I had problem reading with the glasses - vision on computer screen was blurred. I can read clearly with one eye closed. I returned to store to advise them of the issue. I was told that I had dry eyes and was sold a bottle of eye drops. That did not resolve the issue. I again returned to… Read more

the store and spoke to the Manager. I thought they may offer to re-test in case they made some error. To paraphrase the Manager, it was basically that they were sorry I was not happy. So now I have 2 pairs of glasses that are not fit for purpose.

The specsavers stores at North Rocks NSW and Carlingford NSW were difficult for me to access their equipment for testing eyes general health such as checking for glaucoma, macular degeneration, cataracts et al. I utilise a power wheelchair Permobil brand and I'm unable to sit in their basic chairs. Unfortunately, when I visited Specsavers stores… Read more

none of their equipment was able to be raised or manipulated into suitable positions for testing my eyes. At the time testing had to be done manually. Moreover, the chairs provided are rudimentary chairs. Since the disappointing appointments I have now found a nearby non- specsavers store that has equipment that can be re-posisitioned (raised & lowered) and equipped with an electric chair that has elevation up & down features and rotation capability.

Bought my hearing aids through Cranbourne store over a year ago and happy with the product, but have since bought a new phone and having trouble connecting to hearing aids. Went into the Cranbourne store and asked if I could get some help, was told the technician could see me at 3.40 pm , it was midday ! Surely with all the people in that store… Read more

someone knows how much o pair my phone to the hearing aids. What a joke ! 64 years old and not good with technology, so asked for help and can’t believe only 1 person in the store can do the job. What a joke ! This is the same store that I purchased reading glasses from and were taken back multiple times because they weren’t right. The same answer every time was give them time and your eyes will adjust. When the 3 months were up the answer was should have had them sorted in the three months of purchase.

I will do everything I can to turn people away from your garbage service. You are an absolute disgrace !

Discrimination against me, not offering me a discount because I'm not 'First Nations' is the reason I'll never purchase from you in the future, ever. You went woke, discrimination by race and now I'll spend my money elsewhere whilst spending some time notifying your customers of your racial discrimination.

Had to update my review after getting my glasses. When paying for them I was promised a hard case, the lady said she would put a note on my file so I would get the hard case. After paying a substantial amount of money, prescription bifocals are not cheap, I was very disappointed when I got my glasses. My husband picked them up, I was given a… Read more

flimsy cardboard case. I told my husband about the hard case that I was promised. He went back as I was at work, he explained about the hard case. They swapped the flimsy cardboard case for a square flimsy cardboard case. It was rubbish. You pay a lot for these glasses and a case that would protect them in your work or school bag is necessary. My daughter went to Laubman and Pank and I paid a lot less for her glasses and got a lovely sturdy hard case. So I recommend going to Laubman and Pank, cheaper and cases are better quality