Specsavers

Last few years all they want to do is jack up the prices and then quality is appalling. Online they say glasses are available for much less than in store. Last pair cost $600 and lasted a week. All set up these days to fleece people with and private health coverage. Don't go there if you don't have any. No wonder why private health is so expensive. Show details

Year-long defect ignored—now told to buy my own parts! Shocking service. I bought a pair of plastic prescription frames from SPECSAVERS PARRAMATTA, LEVEL 5 about a year ago, and it has been an absolute nightmare. The frame relies on stick-on nose pads, but the glue they use is "rubbery," poor quality, and completely fails within two weeks. For… Read more

nearly a year, I have been trapped in a cycle of going back to the store, complaining about the quality, and getting them replaced. I asked for better quality pads, but nothing changed. Now, the store has run out of stock and had the nerve to tell me I need to go out and buy my own nose pads!

Under Australian Consumer Law, this is a major product failure. A business cannot just stop honouring a warranty because they ran out of stock, nor should a customer have to pay to fix a defective product. Specsavers corporate needs to step in, honour the consumer guarantees, and issue a full refund or a functional frame replacement immediately. Avoid this store if you value your time and consumer rights.

Hi, I don't write many reviews - because it takes time, and also, because on many occasions, some retailers or other service/product providers, don't deserve one. However, I do need to acknowledge the team at Specsavers in Warragul, Victoria. I have been a customer since .... way, way back - many years. I have found the staff and management… Read more

incredibly warm, competent, and always welcoming with genuine smiles and positivity. I've never had any major issues with my glasses - and I purchase three different types each time - distance, reading and prescription sunglasses. I have found my fabulous frames (only $149 for 2) to be incredibly durable, cosy and comfortable to wear and the prescriptions have at no time been wrong - ever! And I'm sharing with you - it has to be from day 1, when Warragul opened its store. Thank you to the team at Specsavers Warragul - you always look after me, you are all so welcoming and it is never a problem to ask questions, which are at all times, provided with genuine care and knowledge. If I could give 10 stars, 100 stars - I have never felt or thought, I might need to go somewhere else. Highly recommend, with no doubts whatsoever, the team at Specsavers, Warragul. Christina, up in the mountains. xx

I was going to westbromich eyes avers but came nearer my home in bearwood I have used them for quite awhile now but seems to be going down hill fast.eventually got a answer by phone told me me 1/50pm which was fine then was text to sa1250 pm so went… Read more

and was told I'd missed my place Showed them the message then said nothing So won't be going anywhere near there AGAINCHEAP OR NOT I CAN TAKE MY MONEY ANYWHERE !!!!!!!!!!

My partner & I wanted to leave a review for the lovely young man who served us at Specsavers on two Sundays in a row. (I forgotten his name sorry) His customer service was absolutely outstanding and he truly went above and beyond to help both of us.… Read more

He was patient, kind, professional, and made us feel genuinely cared for throughout the whole experience. Nothing was too much trouble, and it’s rare these days to come across someone so dedicated and attentive. This was at the Cleveland store. Thank you for making what could have been a stressful experience such a pleasant one. Specsavers is very lucky to have such a wonderful staff member representing them.

Been a customer with SS all my life that I can remember and spent many thousands on glasses on their recommendation, each time.. They have always been amazing and I have sent so many people there. Until this final unfortunate issue. I spent over… Read more

a thousand on 2 glasses at the same time, they sent me to a specialist for likely surgery, saying that I can have my prescription changed using these brand new frames, after my eyes were corrected with surgery. I didn't want to buy the frames until after surgery but I was conned into getting them while they were on special and told it will be no extra cost to have the script changed using these same new frame until I went to do it, not even a years down track.

I was told that I had to purchase 2 brand new frames in order to get the new prescription. I went back 3 times and they rejected my brand new frames which I got from them.

Never again and never will I send anybody there for this reason, only. It has made me feel used and abused financially and these glasses have never been used due to the surgery I had to have after SS referred me to a private specialist the day they sold me expensive glasses.

I started this journey for new glasses on 23rd December 2025 at one store. there were problems either with the placement of the script on the lenses or the fitting adjustment. this was not identified over successive return visits - we still DON'T KNOW. nothing that was tried worked. the script was accurate but nobody took the challenge to… Read more

persevere and investigate WHY the glasses that were made did not work effectively. I kept getting told "the script is accurate" - ?? . . . I agreed and added "so what's happened then?" I was attended to by a myriad of diffferent people. this was a mistake. each new person began at the beginning even tho I explained each time this was a RETURN visit. I soon realised I was now 'a bother' - not a customer who needed ongoing help. One fitter even told me "It's just YOU!" when she became exasperated. I informed her supervisor of her outburst. I suggested she receive some additional training in customer service. she could have simply suggested I be seen by a more experienced member of staff. Thankfully I WAS then attended to by a senior member of staff - to no avail unfortunately. I gave up after several months and evoked the 'full refund' guarantee.

I then went to Specsavers Gosford. I thought maybe faulty equipment was involved at the first store. After several appointments at Gosford the mystery remains.

A MAJOR difference tho was that Bianca LISTENED to my long and involved saga. she then said: "be sure to ask for me or Doug if I'm not here." that gave me great confidence that there would be a SYSTEMATIC approach from the outset to eliminate possible factors - not just 'a quick tweek' and "see how that goes for a month - bye!" as happened early on at the other store before I complained.

I then sort further advice and learnt a lot from an ophthalmologist. I have been well-treated and helped by Bianca and Doug each time. altho the vision problems I am having remain - they persevered until we exhausted all their available options. I have since returned to the Gosford outlet and received another full refund from them for the glasses they ordered on my behalf.

the 'Specsavers Guarantee' is the same. I found that the efforts made to honour it varied widely among the staff between stores.

*It's NOT what happens that counts - it's what Management DOES about it that counts. a BIG 'Thankyou!' to these two people."

Virginia, Anne and Adriana were absolutely fantastic in looking after my Mum at her recent Spec Savers appointment in Wagga. They were professional but also so very kind-hearted. Thankyou, Thankyou.

Nicole was an absolutely Brilliant Audiologist .. In Stocklands Hervey Bay. She is a true professional very welcoming and knows how to put you at ease immediately. It was my first hearing Test and I must admit I was nervous but with Nicole I needn't have worried. I haven't seen such true diligence for a long time.I had just gotten my eyes… Read more

tested beforehand ( not the best ) so Nicole was a breath of Fresh Air. I highly recommend you ask specifically for her as your audiologist ( understand she also works at Pialba) Specsavers as well. Big Thankyou Nicole for being such a professional. Well Done young lady . Specsavers are lucky to have you on board.

Incompetent online customer service team. They made a false claim on my private insurance. I’ve been chasing up my refund for three weeks, but they keep procrastinating and giving me different versions of the story every time I call, completely wasting my time. They keep telling me it’s been processed, yet I still haven’t received my HICAPS refund after three weeks.

Saw a pair of glasses I liked and Optometrist checked my eyes. When I asked for 1 pair with standard lenses I got bombarded with pressure to get buy add ons, another pair, and then sunglasses. SpecSavers would not sell me the glasses. Walked out with nothing. Absurd customer service.

After visiting Specsavers today with my broken frames, they informed me that they have stopped making those frames & so was not possible to fix. I had to do another eye test & get new ones but after my eye test last year I was told the GAP (after the health fund paid their bit) was almost $600. I asked about whether the discount they offered for… Read more

multifocals was still available and they said NO. I refuse to pay a gap of $600 just to get new glasses and was unable to get them in the discount period as I was ill. I told them to forget it & that I would go elsewhere - after 6 years of going to these people they have the audacity to charge me almost a thousand dollars for multifocals. This place is a factory production line and I wont be going again. Disgusting service!!

The optometrist I saw was a clear 10/10, she was wonderful, extremely knowledgeable and good! I booked in for an eye test, I was hijacked for a hearing test I didn’t ask for, wasting my time! When I was booking in online, what the F , there’s Mr , Mrs, Miss only! If there are extra options that don’t exist there in the future I will go elsewhere! Go WOKE and go broke!

I was called by the local store on June 11th saying my contact lense prescription was well overdue and that I need to cancel my next order and get my eyes checked first. So I did that. I cancelled my online order. The following week, I get an email saying it has generated and they have taken there money. Immediately I tried calling, they said… Read more

that it was and online and I need to reach out to them. Which I tired. But no response!!

The order arrived a few days later.

Once again tried to contact them .....

That's now TWO requests for a response. Nothing......

One month following THERE STUFF UP. I'm still out of pocket. No apologies, no resolution!

AVOID AVOID AVOID

Optometrists at these stores vary from thorough and competent to poor, supplying incorrect prescriptions, Frames are poor quality with pricing in store giving no indication of quality. Frames that are perceived as most fashionable are more expensive for more profit only. Stores are franchises so do not expect buying glasses from them for well over… Read more

10 years to count in interactions over product issues. The sales model relies on value adding with a wide range of options, with the message being you really do need to pay for all these ad ons.

When there was a 2 for 1 offer, I went into the store. The eye test was short and sweet, but then they did a hearing test? I wanted multi focals, so was told I don't get the 2 for 1. Ok (misleading). I chose the frames, and my out of pocket expense was just over $200 after my fund was added. The lens fell out after about 6 months. I have never… Read more

been back, and never will go back. This place is overpriced, and focus on other things more than eyes. Their products are sub standard, yet they charge upper range prices. Don't waste your time or money.

Went to specsavers brookvale what a joke glasses i bought 4 months ago one of the arms broke just closing them when this happened i was in cobar about 120km from nearest specsaver i glued the arm just so i could see and get by so i voided warranty what a joke all there frames are cheap trash and so is the service they have just lost 3 clients we will be going easle where all over 79 dollars 10 years of loyalty down the drain Show details

Went for my latest eye test last October 2025 Was advised that my continual weeping eyes was “Dry Eye” and advised for me to make an appointment KOTARA eye Solutions ! My wife did some research on this company and they are indeed Affiliated with , YEP , you guessed it, none other than SPECSAVERS. Their treatment for dry eye was suggested to be… Read more

laser intervention ! COST = Over $4,000+ Not being happy with this suggestion, I visited my local GP who referred me to an eye Specialist in NEWCASTLE NSW, he discovered after tests I have CATERACTS in both eyes. ( so much for that SPECSAVERS diagnosis ) Load of nonsense . Fast forward, Have had my left eye done by Specialist and now waiting to have Other one done ! In the meantime Specialist recommended a pr of “interim” glasses while I wait to finish CATERACTS. took the interim Scrip to SPECSAVERS in CESSNOCK STORE, Waited for a week only to find they got my Script WRONG ! Back to Melbourne to HOPEFULLY Correct their error ! Still waiting for phone call to tell me to pick up ! After all this stuffing around and nonsense, they have lost my confidence. Won’t be going back due to their miss diagnosis and poor attention to detail. BTW, I have been a loyal customer with SpecSavers for 15+ years BUT enough is enough.

It seems the frame warrants is worthless. I had a 6 month old frame with no physical damage fail at the hinge inside the frame and the response with a cursory glance was we don't warranty the hinge. I was offered a new frame for $75 but why buy the same frame with no worthwhile warranty and perpetuate the business model. Show details