Specsavers

Dealt with specsavers for a long time... Today they lost not just me but the family. Recently broke my glasses and went back to specsavers to see if they can be fixed. The store I originally dealt with advised they're happy to replace just the frame at cost as lenses were practically brand new. However they didnt have the frames I originally had… Read more

chose as they were discontinued. So I engaged with Fountain gate who did have the exact same frames which seemed great however they wanted to charge me full price as they would cost with the lenses despite I didn't need the lenses just the frame. I know factually the frames are cheap just $20 to $30 dollars yet here spec savers Fountain Gate were ONLY willing to sell them to me full price $159.00 which is the same price as if I was to order them with brand new lenses. Disgusting service from the manager. Did not want to understand. She was only happy to try to price gauge me to pay full price for a 20 dollar frame. Congratulations Specsavers on your pathetic manner to con your supposed long lasting customers into a wraught. As for me all glasses bought from spec savers will be disposed of. Specsavers name will most definitely be tarnished every opportunity I will have to do so... Clap clap clap

I went to specsavers because my glasses, 10 months old and costing me almost $500 after health fund rebate because they were multifocal/transition/lighter lens broke. When I asked for a repair I was told, 'well they are nearly 12 months old" to which I thought - yes and at a cost of $700-$800 I expect them to last at least 12 months not 10, not… Read more

11. Consequentially they weren't repaired, they were adjusted so I was back the next day, got a repair but they were very uncomfortable so back I went again and this time I was left sitting waiting for over 20 minutes. I walked out. I went home and did what I never thought I would do and ordered glasses online, 1/3rd of the cost of Specsavers. They arrived and were fantastic so I ordered a pair of multifocals. I didn't like the frame Id chosen on these when they arrived, they weren't a good fit. I wrote to the online store and with in a day they had sorted for me to have a replacement pair - no dirty looks like a specsavers, no sighing at being asked to fix anything - just -choose yourself another pair. Very hard to go back to supersavers after this. They need to up their game. Both in the frames they offer (boring) the price of the glasses and the extras (it was cheaper to buy online even though I didn't get my health fund rebate) and the service.

I was trying to buy a pair of glasses here, and when they were about to give me the price, I made it clear that I wanted the cheapest option because I didn’t want to spend much. During the process, the glasses I initially chose were too small, so I had to pick a different pair. When I went back to confirm the final price, there was a different… Read more

person assisting me, and they gave me a higher price, even though the original price had already been written down. I told them again that I only wanted the cheapest price and that I didn’t have time to go through the whole explanation again, I just wanted the lowest price. The person said okay, but then once again gave me the higher price of 550, when I had already been quoted 300 and that price had already been agreed. Even after I said I wasn’t interested in that higher price, they kept insisting. I consider this to be a form of dishonest practice or a scam, as they tried to charge me more even though the price had already been set much lower.

While on holiday recently I sat on my multifocal glasses which I had not long purchased from Specsavers in my hometown. They were unwearable but the Mackay branch were able to fix them within half an hour and at no charge. That’s got to be the best service I’ve had in a long time. Thank you to the lovely staff at Specsavers! Show details

I am writing to formally complain about my recent experience at Specsavers Werribee. I purchased two pairs of glasses less than three months ago—one for work and one for driving. Shortly after, I returned to the store because I was experiencing… Read more

difficulties with both pairs. I explained that my work glasses did not allow me to clearly view two computer screens, and my driving glasses made it difficult to see the dashboard and steering wheel controls.

I was extremely concerned when I was informed that the optometrist did not believe my concerns. I have been a long-term Specsavers customer and have never previously had issues with my glasses.

I attended a follow-up eye test as requested, only to be told I would need to pay an additional $230 to correct the glasses I had already paid over $400 for. No reassurance was provided regarding a refund if the issue remained unresolved. I was also disappointed by the unprofessional behaviour of staff, including visible eye-rolling while discussing the matter with colleagues.

This experience does not reflect Specsavers’ stated commitment to quality or customer care. I am requesting that this matter be reviewed and appropriately resolved.

Spec Savers I went to Spec Savers at Hornsby with my partner (S) to purchase a new set of multi-focal glasses. As it was the 31st of Dec, the store was quite busy but to the store management’s foresight, there were plenty of staff on hand. The first… Read more

assistant to see my partner, E--a (E) was a very helpful girl who knew her way around the software system and was very well versed with the packages available to S on her healthcare plan. After about ten minutes of discussion, S was able to get a set of thin, intermediate reading multi-focal lenses at a price that was agreeable to her. E then organized an eye test with the optician and about 20 minutes latter S was ready to select a suitable frame. This is where the wheels started to fall off the trolley as the consultant that was to help S with frame selection disappeared off to help another customer, never to return so S had to find a suitable set of frames by herself and she was very unhappy about this situation. S went to look for E so she could finish the purchasing process and was instead approached by a boy named A--x (A). A was not a pleasant person right from the get-go and what made matters worse is that A had to have S go through the entire process she had already been through with E. S complained to A and asked why he could not just use the information E had put on the system as a way to save both of them time. A did not know the system as well as E so A could not see what had been created by E. A told S they were busy and that he did not appreciate her complaining and that he did not feel he should have to provide service to her because of her complaining. S suggested A get E to serve her and A told S that if she did not like his attitude, he would discontinue to provide service and S could leave the store empty handed. Furthermore A stated that S was not entitled to seek assistance from the store manager so it was his entitled attitude or leave the store. At this point S felt she was bullied into accepting A’s snooty attitude if she wanted to have a new set of glasses so she decided to put up with the entitled poor attitude. When A asked S to put on the glasses to measure for lense setting she complained that the lenses had so many dirty marks on them it was going to be difficult for her to see through them. A told S that if she wanted to have clean lenses, she would have to ask him to clean them for her, something she felt A would have known to do without being asked. During the entire exchange between A and S, A at no time said please or thank you and at one time when A asked S to do something with the glasses she suggested he say please, which he refused to do. I could have interjected during the exchange but this would have been more degrading for my already cranky, bullies partner so I left it to her. Normally we would have gone to Chatswood and because most of the staff are Asian, manners and courtesy are not in short supply. There is no young person entitled attitude with the Chatswood store. In hindsight I would have insisted my partner have the store manager called over with a view this would have removed the entitled attitude and calmed the process down. While in this case it was Spec Savers, where you encounter this type of entitled bullying attitude from staff, make a bit of a scene and insist that the store manager get involved otherwise, the bad entitled attitude will endure.

Best customer service every visit Always the best frames to choose from designer brands with good prices Store is convenient to find Highly recommend Specsavers Plumpton Show details

I have been getting my glasses from specsavers for a long time. but this time they talked me in anti reflective for my computer glasses.-big mistake they fell off my head on to concrete and the glass surface scratched badly. when I took them back I said no one told method would scratch easily -they said oh yes they do. why not tell people this… Read more

as I would NEVER have paid extra for something that doesn't suit my lifestyle. I purchased 2 pr the same one with one without I use the without more than the with and they are still perfect. go figure that one

Over the years, my experience with Optometrists have been poor, as I often feel rushed through the diagnosis process. For the first time today, I visited Specsavers at Southland Shopping Centre WA. My Optometrist was Tanveer, and I had the most pleasant experience. She was patient, and explained things clearly to me. I did not feel "rushed" and felt positive with the outcome. Show details

Went to get an eye test and then glasses and script for contacts. Glasses were OK. When I asked for the script to purchase contacts elsewhere (Costco - nearly 50% cheaper) they refused and I now have to get another optometrist to do another test specifically for contacts. Was lied to about not having the contacts in stock 2 times. then all of a sudden they have them in stock. Will never go into a Specsavers ever again.

Some months ago l had my eyes tested at Specsavers Warriewood Square, with the results l purchased, 3 pairs, reading, distance, sunglasses, when ready l picked them up and tested them, all seemed not right, (focus) but was told after wearing them for some time they would be ok, guess what they weren't, took them back and after some resistance they… Read more

agreed to give me another eye test, came back the same, and was told the same thing, they will get better after wearing them for a while, funny as they haven't, so lve got 3 pair of expensive glasses, that l can't wear, sitting in the cupboard, complete waste of my money and time, so l wouldn't recommend this dodgy company to anyone, Totally Unprofessional.

I had my sunglasses made at Specsavers, Parramatta Westfield (Shop 1150, Level 1). Within just a month, we noticed a scratch on the lens. When we went back to the store, the customer service representative initially spoke with us, but another staff member, Ms. Payal, interrupted and immediately insisted the damage was our fault without even… Read more

hearing us out. The sunglasses were sent to the lab for assessment, and we later received a call saying no defect was found and that we could collect them. However, when I went to pick them up, the staff couldn’t locate the glasses. Instead of taking responsibility, Ms. Payal told the staff to ask me to “come back tomorrow” because it was closing time. The entire experience—from being blamed without proper assessment to the disorganized handling of my glasses—was incredibly frustrating. This was truly horrible customer service, and I expected far better from a well-known brand like Specsavers.

I would just like to thank Vinnie again and Joel for the amazing service that I received from them. I got my multi focal within 2 weeks and delivered and they were both very helpful and efficient. Thanks guys. Highly recommend specsavers. Show details

I have dealt with Specsavers Church St Brighton for 5 years after buying a set of hearing aids. Meriam Beshay has maintained outstanding free service on my aids . Last fortnight my left hearing aid stopped working. Meriam immediately sent it off to be replaced free of charge. I only waited 7 working days for a new hearing aid free. Thank you… Read more

Specsavers and Meriam for the professional after sales service. I cannot recommend Specsavers in Church st Brighton enough. You will not be disappointed. Peter Draper Brighton.

I would just like to thank Vince from the Leopold store who assisted me this morning with getting my multifocals to me in a rush and delivered also. Thanks so much Vince for the quick and efficient help you gave me. The reassurance is invaluable. Thanks again. Give this man a pay rise…he totally deserves it. Anna. Show details

Great staff good service what more could you ask for. I wanted something light but different I've always loved aviators bakck then we called them tear drops and found I what suits me and I'm very happy with them. Show details

My Husband and I went to take my glasses and were asked to wait while the lady who was to give it too me apparently went too lunch without no one notifying us and then we found out that she hadn't in fact been to lunch but went and did something in the stock room instead. We waited 15 mins and no one attended us. They didn't care. It's the 2nd… Read more

time, 1st time they did a mistake with my glasses. Hearing from them we are sorry felt it wasn't genuine only after I posted a review that they found the problem. I won't go back nor recommend specsavers. I see they just want to sell glasses . They gave us the glasses but won't go back as they are still wrong.

After trying many optometrists including several Specsavers I eventually found Specsavers Winthrop and Ms Somi Lee and I cannot recommend highly enough. Amazing service from Ms Lee and her staff. Show details

Why did you waste my time in having a hearing test for the second time even though I was told I had a wax build in my right ear, only be told at the end of the test I’ll need t have my ear cleaned , I don’t understand why the test went ahead Show details