Average service with emphasis on add on sales
Ive seen the service diminish at Spec Savers with emphasis on add on sales like tinting , thinner lens or multi focals when you request a single pair for reading I find this annoying as Ive been a customer for a period of years and wont be returning because multiple staff will do this from the optometrist to the salesperson
Spec saver is not all the same
I was treated in two other optometrist
You are correct the cheapest is spec saver but the services is also the cheapest one specially Brimbank spec saver they are so out of professional
Lazy staff they talk to each other so much
There is no importance about any customers this place is good to go if you want to know what is bad service at all
No customer is deserve better in that place I spend about 6 hours in that place and see it all .
But hellooo ... spec saver in high point ohh la Lala. The quickest the cleanest place you will ever...
one staff member affects a sale!
I have given one staff member a bad rating. I was there on Thursday to get glasses. From the moment I walked in I was treated wonderfully by the welcome staff and optometrist. they listened and then I was handed to a salesperson who didn't smile or listen to my needs and was only after a quick sale. I walked out without buying glasses. I then went back in later in the evening and was met by a wonderful young lady who listened and smiled and sold me exactly what I wanted.
No customer service
Had a appointment at Specsavers Currimundi Qld. I arrived 5 mins early and was seated down and told someone would be with in shortly.?Waited 25mins with no one helping me,!plus 3 other people arrived after me that were looked after. Got up and walked to counter where two staff were chatting and I said I was leaving. Will never go back there again. Terrible service Currimundi!
Vision evaluation versus production output
After paying $500+ for glasses, I expected improvement
Unfortunately, I believed the 'used car salesman' approach, went to reach for the 'better' option only to find that I was already wearing them.
Rating is 0 stars
Have been going to specsavers Cranbourne for a number of years now. I Bought two pairs of glasses from them in February, within 3 months the arm came off one pair. Went back they replaced the frame no problems. Approximately 3 months later the arm came off again, back to the store. All they can do is replace the frame apparently. So they did. In another three or so months same thing happened. back to the store and this time I complained. Including the initial choosing and pick up, 6 visits to the store for the same pair of...
Spec savers Castle Hill NSW.
Firstly I have read the negative comments about the Castle Hill store. I can honestly say I have never experienced any issues like they say. I swapped from OPSM years ago. The staff and managers are more than helpful, the eye tests are thorough. The process is a staff member checks your eyes for glaucoma and other major defects as well as taking a photo of the back of the eyes. This is all for your benefit.
The optometrists there are excellent and I have never had any issues with them. Last year I had to go back because the RMS mis read my med...
Never ending drama
Never ending drama - purchased my first pair glasses in January,within a month the arm came off - had repaired at a cost to me -approximately 2 months later same thing happened went back but those glasses were no longer available so at the same cost I had to pick a new pair - I have just had the arm of the new pair come off. Funny I have a $20 pair from cheap shop I use every time a pair break which are 2 years old and have never had a problem.
Fantastic service at Nepean Centro store
I went into spec savers at Nepean Centro store in Penrith today to get my sunglasses fixed. The lovely young guy that assisted me really went the extra mile to ensure I was looked after and received excellent service. He was just so nice. In my opinion he went over and above to help me out and wished me a great weekend. Honestly, it made me feel really special to receive such good customer service. Spec savers are indeed lucky to have such a great staff member as customers are also. Im disappointed in myself for not catching his name as I would love to thank him personally but anyway...great service! Thank you so much.
Excellent Service, Selection and Staff
What a great experience we had at Specsavers at Bateau Bay today.
It was fun going through the range of products and finding the best for both of us.
We also had a comprehensive eye exam which was professionally conducted.
Brad was our service provider this day and we have to say that he makes the process a breeze...and he's very competent and personable.
This experience just reaffirmed our decision to always go to Specsavers.
I have dedicated my life to the Australian Defence Force, defending the people of Australia, fighting for what we believe in. Unfortunately I was injured and have now become a Veteran with full medical cover with DVA. This however is not recognised by Specsavers in Castle Towers NSW. THEY CHOOSE NOT TO LOOK AFTER VETERANS.
Please avoid this centre if you believe veterans should be treated as worthy Australians.
I would have scored it no stars however unless you give them at least 1 they won't review.
Don't waste your time and money!
If you want your glasses sooner rather than later, then go elsewhere! Also there is no guarantee that it will be the prescription that they misled you to believe it would be! They will try to hit you up for more money after the fact!
To their credit, there was no problem receiving a refund, although I am now without my original lenses that they removed to fit the new lenses (they removed them as well) as they were nowhere to be found (funny that). Lesson learnt the hard way! You will find the lenses you need for less elsewhere!
After an operator error from Gladstone specsavers we had been left in a position of serious worry wondering what was around the corner. After a trip to Brisbane with the specialist $615, 1200k worth of fuel, two days off work we where told our son was perfect. After asking specsavers for some kind of compensation we where told that the machine that specialist used was of a better quality even after the fact they admitted it was operator error. Hopefully no other family has to experience what we did due to OPERATOR error.
I recently went in to our local Specsavers outlet in Warragul for an eye test that Id booked online. To say I was impressed by the whole process was an understatement. All staff were wonderful, i found the range of glasses satisfactory, I then picked my glasses, two days later I picked them up and now Im wearing them. I could not fault a thing and am disappointed by so many negative reviews when my experience was nothing but positive!
Receive confirmation my glasses are in. Arrived at store to be told they havent arrived yet. We will call u when theyre in. Basically tough luck and deal with it. Never will I use spec savers again
Great store but Specsavers are not Savers in any way
My review is not on the actual store I visited but Specsavers itself.
I visited the Beerwah Specsavers store yesterday for an eye check and to update my lenses, the assistant I dealt with was lovely and I understand the outcome of my visit is Specsavers rules and not at all her fault, she was brilliant. I love my current frames and had a lot of difficulty in finding this particular style to suit my lifestyle so for me I want to keep these frames. I needed to update my lens (Multifocal) but because I wanted to keep my current frames and have th...
2 for one specials are a scam
I bought 2 pairs for the price of one. One was from the 2 for $199 range, one was 2 for $249. Total price was $599. They said the 2 for deal doesn't include the lenses. Like anyone is going to go in there and buy 2 frames. False advertising. Simple as that
Extremely bad quality - illegal standard of UV protection for sale in Australia!!!
I have always used up any outstanding health fund credit at the end of financial year by just getting two pairs no gap. No illusions that the quality of the frames is atrocious. I go back in every time I visit the Sunshine Plaza to get them resized as they are so enormous and stretch so much they just fall off your head constantly but better crappy frames with no gap in my pocket than leaving the money in the health fun. BUT I recently went to my normal Optometrist for a check up and happened to have my sunglasses with me. They checked the UV p...rotection of the lenses and have confirmed that they are in fact a level of protection ILLEGAL TO SELL IN AUSTRALIA!!!! I was then advised that I am beginning to get nodules on my eyes from UV exposure!!! How on earth they can get away with this is unbelievable! They are purchased to protect you and are in fact doing more damage than good!
Quality has gone out the door
I have used and been happy with some savers for a number of years. however the last lot of glasses I got were not great. I can see the quality of the frames is much lower, they are all just a little bit smaller now (presumably to make them cheaper). I have had my glasses adjusted a number of times since brand new as they do not sit correctly. My regular glasses slide off my face constantly and my sunglasses is like the lenses have the focal point like a pin prick and they make me quite sick as everything around that point is blurry.
Today I w...ent to have my normal glasses adjusted again and they said they cant because Ive damaged the glasses, which I havent....they have always been like that. I got them in Feb and they have needed replacing since brand new because of the issue with them falling off. I dont have this issue with the ones on display. The service today was the last straw and I wont be using specsavers again.
Prescriptions consistently not correct
Specsavers has been my go to place for new glasses for many years. I had Lasik 13 years ago and not needed glasses but due to illness the eyes changed in vision and I had to occasionally wear reading glasses. Over the years I went back for new glasses and they nearly always were made with inaccurate lenses which made them difficult to see through and meant you went back and forth to rectify them. This year I had cataracts removed which changed my vision again. I went back and the optometrist did a good job at recalculating my lense prescrip...tion but the glasses came back again with lenses I did not see through properly. I now have to again return to Specsavers and have my eyes rechecked so the lenses can be remade. May be after all these years I should consider using another company to see if they can get the lenses right the first time. Here is hoping all will be right this time.
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Questions & Answers
I have had my prescription sunglasses for 18 months and both arms have come off. Am I able to get them fixed at Specsavers at no cost?
Is the Ultra Drive Tint coating on my bifocals will be suited to use in night driving and traffic?
Just wondering if my glasses will be covered by the warranty if after having them for 5 mths they have fallen apart in the middle of the frame. This happened when I was gently cleaning them. It appears that a small screw was keeping the plastic part of the frames attached to a metal bridge and in this area the plastic was very thin. Surely this is a design fault or material defect.
There was no accident or stress involved in the glasses giving way here.
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