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Sole comes apart from boots
Have always bought Spendless boots in different colours throughout the years with no problems….. until this year! Have had the sole separate from the boots on 3 sets of boots! Returned one, thinking it was a one off, but then it happened to the rest. This was in the space of a couple of weeks of casual wear. Not sure what they’ve done, but these are now so very poorly made that I will not be buying them again.
Happened at thr Airport West store
No complaints on the products. They are great. And I have met some lovely sales assistants here but yesterday was appalling! I walked into the store while this sales woman was fidgeting with the shutter door because she wanted to go on a break. I waited for her for about 2 minutes at the counter. Then she comes to the counter and asks the reason why I am there, and I reply saying - I am here to return an online order. And then a couple of people walk in behind me, who wanted to pay for something, and this bloody woman (in the middle of our co...nversation) asks me to step behind, so that she can "process their order" because "it will be quicker" because she has to go "on a break". Unbelievable!! I have never seen such terrible customer service in my life. This girl needs to go back to the basics and stop throwing around her attitude. I don't know on what basis spendless employed her. She is ruining the image of the company. Never going to this store again. Hope Spendless kicks her out before it is too late for them.
refunds take forever to process ..still waiting even though the returns have arrived at their end its now been 1 month!
the products were fine but to large so i sent them back i should have known better....still waiting for refund
upset with policy and poor communication
I am upset with the service as I order click and collect by mistake i choose wrong size but in store my recommnded size avilable but i was not handed out my recomended size until my online order processed... It takes more 5 days to collect from shop. Its terrible i waited days even if avilabke in shop. They cant rectify small error by customer
- Physical store
THE best experience EVER!!
We called into our local store today, around mid day at Stocklands in Hervey Bay QLD.
I was in fashion retail for many years & have never had such GREAT service from any other salesperson---until today.
As we are seniors, we were after good, comfortable walking shoes.
Dee could not do enough for us, friendly & suggesting suitable shoes for my bunions, which totally restricts my wearing closed in shoes.
She pointed out the good points in a few styles, which would suit my feet & they were all SOOO comfy, it was a difficult decision for me to deci...
Customer service is appalling ebay store
I wanted to buy school shoes for my teenager who has almost an adult size feet. Since cm sizes aren't shown on ebay store and size 10 can refer to little kid or adult I emailed store and asked for assistance including words adult and 27 cm. Person said it is size 10 so i bought them. When they arrived they were about 15 cm so about half of size I needed. I requested return and refund and after about 5 messages that person told me to get a refund I have to return them in store or pay postage.
Needless to say those wrong shoes were posted to me a...
Don't use click and collect
The website states that click and collect can be ready within 2 hours if the stock is available in store. I went in store (Queanbeyan) to see if I could collect my order as it had been a couple of hours and I could see that they had the stock available in store. The sales lady told me that the order wouldn't be ready until Wednesday. my email to collect came through on Friday.
I am yet to collect as I was really just trying to save the instore time by paying online and have not yet had opportunity to go in store. Totally not worth it- will be using a different company for my next lot of school shoes for my Mini's. They are not considerably cheaper and the experience is frequently sub-par.
Hayley in your lake haven store gave me great customer service I bought some shoes and she offered to cut the inner soles and put them in the shoes for me she is a always friendly and helpful.
Shipping is unreliable, won’t have shoes for event I wanted them for. Don’t trust this store.
The online store says click and collect is ready in two hours for stores that have the stock or two days for those that don’t, there’s no way to be able to tell if the store you want to collect that has the stock because I thought that my store did from everything I read I had to contact customer service twice separately two days in a row and now after two days all I’ve got is an AusPost shipping number that says it’s being prepared it’s not even on its way so the two days as the longest time Was inaccurate and now I will not have the shoes I w...anted for the event. When speaking to the same customer service person on the second day in a row I asked her if there were any stores even around this area that had the stock so that I could just go pick it up from there and she ignored my question entirely.
Extremely Bad Quality
Me and my friend bought 2 pairs of shoes from the website and waited for 2 weeks until they finally arrived in NZ. It was a happy purchase till my pair broke after 3 times wearing it. I did not wear them for hiking or long walks. I was very shocked by the quality. Sent them an email and they never get back to me
Great product and service!!
During Nz covid lockdown I realised I needed some new boots, but didn't really want to go instore or order online from some stores due to wait times,price, and quality. I almost always buy leather shoes, however was drawn to the option of "vegan boots" offered by Spendless. Many of my friends are eschewing leather in favour of more environmentally friendly options. I soon discovered Spendless is actually an aussie company but their prices were far better than even our budget nz stores and looked reasonable. Despite having to come I think from V...ictoria which also was in or verging on a hard lockdown, I was blown away by the service. Delivery was exactly as I had specified and for the price the 2 pairs of boots I ordered are surprisingly comfortable and very well made. The website is very user friendly and the packaging very planet friendly!! Stunned at the quality for such reasonable price and speedy delivery. Would recommend highly. Thnx!!
2 weeks of Hell
I ordered 2 pairs of shoes and cart was $34.99 but the invoice I received shows I was charged twice for one pair of shoes therefore I was charged $59.95 instead. I chose to click and collect as website states 2hr collection. I went I store the following day and the lady couldn’t even find my order. 1 week later I received a text saying my shoes were ready for collection but it was too late as the event I needed them for had passed. Nearly 3 weeks and still waiting for a refund!!
Extremely poor customer service
Made me wait 30 minutes before someone approached me to help. The staff are experts in wasting customers' time as much as they can so that they eventually go away and need not be served!
they send me spam!!!
I made an order and I unpick the subscription, but I received spam from them anyway. I clicked unsubscribe button many times but it doesnt work....I'm so tired of their illegal spam letters on my email
Wrong men’s sizing
Same issue as the gentleman that reviewed before me. I ordered a pair of moccasins for my husband online, ordered his usual size and they are about two sizes too small. Not sure what Australian sizing chart they are going by.
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