If I could give 2.5 stars i probably would. I will start with the positives the position of the cut out for the shoulder is perfectly designed for your shoulder. The height is also great at the shoulder point. The support is also good and the response of the material is great. For me I found this pillow to be excessively warm. The heat does not… Read more
dissipate as well as other Pillows. I tried changing the cover to a cooling cover but still it conducts and retains too much heat. The later then negates the shoulder cut because as a side sleeper if you want a cooler part of the pillow to put your face you don't get the shoulder relief. If the cooling was better it would be almost perfect.
Worst night sleep I've had in years, pillow extremely hard and to low for me causing neck and shoulder pain. Unfortunately there is no return on pillows due to hygiene issues, but a mattress is ok with 100 night comfort promise ? Not happy after all the hype on 2GB radio. Show details
Follow-up · This pillow unfortunately did not suit me, high expectations due to radio promotions. Ended up buying a different brand which works just fine for me. Good money thrown away as you can’t return.
I bought a Spinaleze High Profile pillow 20 months ago, and now the cover fell apart and the pillow has sagged to the point of not providing adequate support. When I complained to Spinaleze, the customer service lady told me that their $239 pillows should be replaced yearly (other manufacturers' expensive pillows provide a 2 year guarantee). The… Read more
new Spinaleze pillow that I bought was faulty necessitating sending it back via the post office. The pillow that I bought 20 months ago was supplied with the wrong size cover, again having to be returned. I asked multiple times for the manager to ring me, but 2 days later I have not heard from him / her. I asked for some compensation for my inconvenience, but have not had a reply from them P.S. The manager called me the day after I initially wrote this review (I did not initially publish the review pending a response from Spinaleze) and sent me a free pillow cover as compensation and apologised for the inconvenience
Reviews with attachments
The mattress is like nothing I've ever seen before WORTH THE MONEY !!! – WORTH THE MONEY ? 100% DEFINETLY ... The mattress is like nothing I've ever seen before . It has an aerodynamic touch button on the side that as soon as your touch it customises to my spine and i can feel the pressure points in my body slowly dissipating. It is like sleeping on the most comfortable cloud . I love it sooooo much. Also i got the Spinaleze pillows to go with it Show details
Perfect mattress and pillow – Spinal, shoulder and neck problems and an expensive specialist and the only thing that I needed was the spinaleze pillow and the mattress , our neighbours have now all jumped on board and bought spinaleze as well Show details
Their mattress review – Amazing pillows and mattress. Honestly recommended to all families and friends. Have been using for a while. All pains and aches are gone. Show details
Spinaleze mattress – My family have the Spinaleze mattresses AMAZING . It has a button on either side to customise to my body on my side of the mattress . My family members have spinaleze pillows for two years and no more neck pain , no cortisone. We love them Show details
circulation system – Been using these spinaleze pillows for 2 years. Honestly, my wife and i got rid of shoulder , neck and back pain completely. I recommended to all my friends and family to use the same. We love the pillows and tried the mattress as well. Mattress even got the air flow Show details
In-depth reviews
Forget the rest buy the best Aussie Made – This is a must have!!!!! The Spinaleze pillow is a revolutionary sleep solution that has transformed the way I rest each night. Its innovative design and advanced technology provides unparalleled support and comfort, ensuring a restful sleep experience like I’ve never had before. Since I started using the Spinaleze pillow, my sleep has… Read more
significantly improved, and I wake up feeling rejuvenated and refreshed and with no lower back pain. The strategic contouring of the pillow has helped alleviate any discomfort or tension in my neck and shoulders and specifically my lower back, allowing me to drift off more easily and stay asleep throughout the night. It truly is a fantastic investment for anyone looking to enhance their sleep quality. There are many pillows on the market and trust me ive tried them all! Nothing compares to the spinaleze and its worth every cent. We sleep 33% of our lives, it’s a very small investment for an amazing return.
Not worth the cost – I selected Side Sleeper and entered my height and the website chose a medium profile pillow. It arrived and was too low for my broad shoulders. I called the support team and the staff member very quickly said that the profile selector doesn't work very well and they'd send me a High Profile replacement pillow as soon as they received the Medium… Read more
Profile pillow back. This all went smoothly and the high profile pillow was better than the medium profile pillow but the pillow was nowhere near as good as I was expecting, given all the hype about "Spinaleze" pillows and the excessive price tag. << The customer service was excellent but the pillow is the most uncomfortable pillow I've ever had. >> I noticed that after 9 months the website profile selector hasn't been fixed.
Since creating this review, Spinaleze contacted me and listened to my feedback. As previously mentioned..Great service but the pillow isn't worth the money. I've also since found a much better pillow and my Spinzaleze lives in the linen closet.
Detailed review on spinaleze pillows – Posting a review about my amazing spinaleze high profile pillow that i have had for five and a half years now . I am one of those people that does so much research before investing in anything that involves improving my health . I came across at least 12 websites on pillows and prior to the 5 years had bought at least 7 expensive pillows of which… Read more
none of them provided me relief or improved my sleep . I have had tempur pillows , orthopedic pillows , physiotherapy pillows and more , and what was really annoying was that they were all made in China packaged in Australia . I spoke at length with Spinaleze to the extent that i drove to their manufacturing site in Sydney to see if Spinaleze pillows were made in Australia and they are 100% made here in Australia which is so refreshing . If you are reading this i have to emphasize the importance of your health in buying Australian made cause you know the strict compliance standards that need to be followed and the governing registration . Who knows what goes into China made pillows and if you google pillows you will see every other pillow has been made in China but packaged here , double check this cause i have . My children , neighbour and friends have all experienced positive results from using spinaleze pillows and they also were telling me the detailed clinical research done on these pillows to make sure in providing complete medical spinal support . As you can see i really got stuck into the spinaleze people questioning everything , and give them credit they were more than helpful with the vast questions i had . I was diagnosed 8 years ago with athritis in my neck and no relief was sought from seeing physio's or chiropractors . I call these spinaleze pillows amazing cause its like my neck is getting treated every night . I also read all these reviews (yes i know i have alot of time on my hands) and those people that winge i say get a life cause you will not find better than the spinaleze pillows . Sweet dreams everyone cause i am . Wish you all the very best .
Positive reviews
Both myself and husband have had our Spinaleze pillows for 5 years. They are definitely superior to our past chiropractic contour pillows . The difference the Spinaleze pillows that have had on our necks and sleep is amazing . If your looking for the best pillows these are worth every cent Show details
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Pain gone – Truly a life saviour , suffered neck pain for many years without any success of getting rid of the pain . Years and years of seeing a physio with no long term relief. Amazingly who would have believed a pillow would solve the issue. It’s more than remarkable , i am so greatly grateful for my Spinaleze pillow i take it with me everywhere . 100% next is to save money to buy the Spinaleze mattress
Fixed neck – Have had my spinaleze for 5 years and it honestly fixed my neck. I am so happy and hope others with neck pain give this a go. It works and it’s sooooo luxurious
Negative reviews
No customer service, Very expensive poor quality product – Had the pillow for a several months now, the first couple of weeks everything was great, was waking up not sore anymore, great support. After a few months i noticed the pillow where my head rests went very skinny and soft and lost all its support, since then every morning a wake up sore again. Customer support is almost non-existent, take 7 days… Read more
to reply to emails and now they want me to pay for postage to send it back, they will send it away to get tested and only then if the test comes back that there is a fault then they will consider replacing it. I would never expect this type of service from a premium and very expensive product. I wish I never purchased
Disappointing experience – Bought the high profile pillow based off the website recommendation (over 180cm height). It is too high for me and being firm, It gives me a sore neck too sleep on. Upon trying to exchange with the medium profile I was told to tough it out and they don't do any form of exchanges/refund once the pillow is out of the packaging...unfortunately it feels like a waste of money at this point. Show details
Disappointing lack of support – After trying many other pillows I finally decided to believe all the reviews and invest in this very expensive pillow in the hope it would deliver on all the promises. At first look it seemed to be a well made product that felt very comfortable to lie on but within 30 mins of use the pillow compresses to half its height making it uncomfortable to… Read more
the point of being unusable. I spoke to customer service who felt this was unusual so I sent it back ( at my cost) for a replacement. Sadly the replacement was exactly the same and I now have a very expensive block of foam sitting in the cupboard. It baffles me how there are so many glowing reviews for a pillow that looses so much height / support once you lie on it. Obviously not for me and no trial period offered so just a note of warning for others considering this pillow.
Recent reviews
Comfort and supportive – The spinal high profile pillow is pure luxury! It’s plush yet supportive, the comfort for my neck and spine is unlike any pillow I’ve tried before. I have noticed the stiffness in my neck is getting better. I love it. So glad I chose this
Ecstatic – Without a doubt the best luxurious supportive pillow in the world. I am so impressed I have two of them I have been looking for years to find a premium pillow and am over the moon. I was so impressed that I also have the Spinaleze mattress , they call it revolutionary , like no other in the world. I also did my research on the internet and would… Read more
have paid thousands of more dollars for an inferior mattress that was not also HAND MADE with the top layer being cashmere wool. It self contours and adjusts automatically around my spine. I’m ecstatic to say the least.
Mattress review – The mattress is the best I have ever used , it’s aligned my spine and got rid of pains in my spine . I’ve tried so many mattresses and this is very special . It has a button on either side that when you press it adjusts my side to accommodate my spine. It’s mind boggling how it works
Worth Supporting – Absolutely love my Spinaleze pillow. They're Australian-made which is always worth supporting and they've helped so much with fixing my neck pain.
Find out how Spinaleze High Profile Pillow compares to other Pillows
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Saved my life – Been using my Spinaleze pillows for 20 years , this thing saved my life . I had incredible pain in my neck for years and had seen so many specialists saying surgery...well this pillow after using it for a month changed my life and no more pain. Incredible !!! Anyone reading my review I hope you decide and get one , hoping it will also change… Read more
your life . I am saving up to buy the Spinaleze mattress and complete the whole healthy spine that I deserve
Highly Recommend – I had neck issues prior to buying Spinaleze pillows. They are excellent pillows that have alleviated my neck pain and I highly support them being Australian-made products. Show details
Perfect – I can only describe the SPINALEZE mattress as heavenly. I have my side which can be adjusted separately to my wife side. Suits both of our alignments. Incredible!!!
Lack of support - Was expecting better service from a company selling expensive foam – A bit disappointed in the most expensive pillow ever purchased. This feedback is 24 months after original purchase date; EMAILED CUSTOMER SUPPORT WITH MY FEEDBACK— I know it's been two years since my purchase, but seeing as it's the most expensive pillow I've ever bought, was asking for a review on my issue please? I'm a side sleeper and needed… Read more
the high arch so it for snug up against my neck, but the pillow now has no support in whichever way I place it, it just squashes pretty much flat and doesn't provide any support making it rather uncomfortable. Is there anything that can be done?
REPLY RECEIVED 6x DAYS LATER—
Thank you for your email. Please note, here at Spinaleze we recommend you change your pillow every 12-18months. We have a 12 month manufacturers warranty and your pillow is no longer covered. Thanks [Name Removed], Spinaleze E help@spinaleze.com.au P 1300 886 345
Terrible Pillow – This pillow is shocking, be very careful in buying one, they told me it will take time to get used to it, I persevered for 2 weeks, lost hours of sleep, it is giving me headaches. It is soooooo uncomfortable, so hard, not sure what all the hype is about. When I contacted them again they ignored my email, not good enough. Show details
Fabulous – Mattress amazing pillow amazing , family has all the products. It really makes a difference buying medically made mattress and pillow. The mattress customises to my body and separate to my wife’s body contour by touching a button on the mattress on either side . Fabulous invention. Love it . No more pain. I am really amazed how much difference it has made to my life , my back and my neck. Show details
Best pillows on the planet – Amazing pillows I have had 3 over many years. Gave a lot of relief and an excellent nights sleep …. I now have invested in the back to neck support and it is giving my bulging disc a lot of help… Buy with confidence…. Best pillows on the planet .. Show details
My mattress saviour – My mattress review after sleeping on it for a month … I had the worst neck you can imagine and lower back pain , the mattress saved my life . I had seen neurologists who said I needed surgery , after one month I no longer have pain . I also sleep on the overlay they provided with the mattress at a small extra cost. I hope others like me benefit… Read more
from this experience and share it with others to provide them relief because having pain was so debilitating . Love to you all.
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