I bought the medium pillow and found that it had an overpowering chemical smell from the memory foam that was so strong I couldn’t sleep on it. Even after a few weeks the smell was still really strong and so I threw the pillow in the bin. A lot of money down the drain.
I recently purchased two Spinaleze medium profile pillows after previously owning one about five years ago. Back then, the pillow initially worked really well for me and noticeably improved my neck and shoulder pain. Unfortunately though, within around four months the density of the material deteriorated so badly that the pillow became unusable.… Read more
At the time, spending a couple of hundred dollars every few months on a pillow simply wasn’t worth it.
Seeing all the recent positive reviews, I decided to give Spinaleze another chance, hoping the durability and quality issues had been improved. Sadly, that hasn’t been my experience at all. In fact, I’d say the pillows now feel even worse.
I normally prefer firmer pillows, so firmness itself isn’t the issue. These pillows are just so uncomfortable. They feel too high for me, even though I completed the profile quiz carefully to ensure I ordered the correct size for my body shape and side-sleeping position. Instead of helping my neck and shoulders, I’ve been waking through the night with even more neck pain and discomfort.
What’s most disappointing is that with my original pillow, at least I initially experienced some relief before the material degraded. With these new pillows, I can’t even say I’ve had a few months of good sleep from them because they’ve felt so uncomfortable from the beginning.
For nearly $200 per pillow, I expected far better quality, comfort, and support. It’s also disappointing that there’s no proper trial or money-back option, especially for an online pillow company where most customers can’t realistically try the product first unless they happen to live near the Sydney store.
If you’re on the fence about buying one, I’d be careful. It’s a lot of money to spend on a pillow you can’t try first. I now have one pillow that’s unusable and another still sitting in its plastic bag because the first one was so ineffective for me.
I understand every person’s body is different and clearly Spinaleze pillows work for some people, but based on my experience, I genuinely wish I’d saved my money
My wife purchased a Spialeze pillow for my birthday due to neck and back pain I suffer during the night resulting in poor sleep pattern. When I used the pillow I found pain increased and sleep decreased so I suggested my wife try the pillow unfortunately she suffered the same problems causing broken sleep and waking up tired and with some pain. We… Read more
called Spinaleze to provide feedback and ask for advice to improve the performance of the pillow and were told to try adjusting the pillow shape which we tried without any improvement with our sleep. They would not accept a return of the pillow as we had removed it from the plastic cover therefore at a cost of $250 I would have expected better from the company and the pillow. From my perspective poor assistance, customer service and not the result we expected from this purchase.
Reviews with attachments
Fabulous mattress, overlay, pillow and staff – . MATTRESS I suffer from back pain as well as fibromyalgia (pain all over my body). The Spinaleze mattress was firm enough to support my body and help with the back pain. However, due to fibromyalgia, I was waking with tenderness on several pressure points because of that same firmness. OVERLAY I was then given the Spinaleze overlay which… Read more
added an extra level of cushioning comfort to the mattress without detracting from the support. This was heaven to sleep on. I can't recommend the overlay more highly for adding extra comfort and support to any bed.
PILLOW After trying dozens of different pillows over the decades, I bought a Spinaleze pillow. I woke the following morning, for the first time in a long time, with zero pain in my neck and shoulders. I was shocked to realise that the 'regular/normal' shoulder and neck pain which I usually wake with wasn't regular or normal after all!
STAFF The staff at Spinaleze went above and beyond in helping to ensure I was completely satisfied with my purchases. Kudos to the genius brains behind the Spinaleze pillows and mattresses. You guys are lifesavers!!
Mattress – I love my mattress , comfortable and just the best . Money well spent Show details
Read the return policy before you buy this useless piece of foam – Early June this year 2024 I bought a Spinaleze pillow for $239. This is the most I ever paid for a pillow. I suffer from severe arthritis in my neck and reading the good reviews for this company I decided to go ahead and invest in one of their pillows. The first week I slept well and was happy to find something to ease my pain. Gradually the pain… Read more
crept up and I suffered the worst pain I have ever had not just in my neck but shoulders too. I decided to return back to using my old pillow. When I checked their website, I found out they don't have any warranty, they only accept refund if the pillow is in its original UNOPENED package. Why would you return an UNOPENED, unused pillow and pay the return postage. The pillow is barely 2 months old and I can't use it. A respected company stand by its products and offer after sale support. I should've read their useless return policy before I bought the pillow.
Caused neck pain – I purchased this pillow as recommended by my chiropractor. It was ok for the first few months. I had back issues but never issues with my neck. The pillow didn’t worsen existing pain or cause discomfort initially. After a few months however I was waking with a stiff tight neck. I ended up switching to a different pillow which almost instantly… Read more
helped. After my neck pain eased, I tried the spinal eze pillow to see if it was still causing pain - unfortunately it was. I woke with a stiff sore neck and had to go to myotherapy multiple times to correct it. I emailed the company and they basically said “it is unlucky for you to be in our minority of customers who it doesn’t work well for, take care” It was such a waste of money and has done nothing but cost me more money in massages, myotherapy and heat packs etc. very poor customer service.
Latest follow-ups
I am no longer a Spring Chicken! Over the years I've developed neck and shoulder issues and am really appreciating the support and comfort proved by my Spinaleze pillow. It is fantastic - and a 100% Australian product.
Follow-up · Still loving the pillow. No it's not overly hot i in summer, no the support hasn't changed a significant amount and sleeping on side and or back is fine.
My Husband loves hi pillow – We have purchased three Spinaleze pillows. My husband loves his, I didn't find it as comfortable, but I believe I need to sleep with my head and chin completely on the pillow to support my neck properly. Show details
Follow-up · Rude people asking about my profile. I don't use the spinal eze pillow any more and neither does my husband. Exercise is the best thing for an aching neck
I'd always used feather pillows but when I got my Spinaleze I couldn't believe how comfortable it is. No more waking in the night to fluff the feathers. This pillow supports my head with no fuss. Australian made gets my support.
Follow-up · Only one fault with The Pillow it is too small
In-depth reviews
As a side sleeper without any arthritic conditions, I found the Spinaleze medium pillow to be an outstanding choice. The comfort, durability, and height are all excellent, giving the right amount of support without being too firm or too soft. It maintains its shape beautifully throughout the night, ensuring consistent support for the head and… Read more
neck.
The pillow comes with a diamond-quilted cover, included in the purchase, which adds a touch of luxury. Not only does it look premium, but it also feels incredibly soft and breathable against the skin, making the whole experience even more comfortable.
Overall, the Spinaleze medium pillow delivered on its promise. It's a high-quality, well-designed product that enhances sleep comfort and provides reliable support night after night. Highly recommended for side sleepers who want a balance of support and plush comfort. Before purchasing my Spinaleze pillow, I reached out with several questions, and I was thoroughly impressed with the experience. The customer service personnel were knowledgeable, helpful, and extremely professional throughout every interaction. They took the time to clearly explain the differences between pillow sizes and firmness levels, ensuring I could make an informed decision. I never felt rushed; instead, each question was answered with patience and detail. Their advice felt genuine and tailored to my needs, not just a scripted response. Congratulations to everyone at Spinaleze for helping me achieve quality sleep time!
I’ve edited this review as Spinaleze’s manager emailed me to let me know how damaging my review was for their company, even though I already contacted them weeks before posting this review & all they did was to make me pay for postage to send me another terrible pillow. After I posted this review, the manager said that someone was going to… Read more
contact t me to issue a refund, which they never did! (I wasn’t surprised) Finally, a few days after posting this review Spinaleze pestered me even more by forwarding me by email a recent good review on Product Review that claimed that he (the customer) loved the pillow so much he would be ready to pay 3 times the price for that pillow!! LOL!! $650 for a pillow…only a fool would write something like that….. or someone paid by Spinaleze. Leave me alone Spinaleze, I know I’ll never get a refund but stop forwarding me good reviews after I posted this one…such terrible business practice to pester customers after they review their product in an impartial way. Please read all the one star reviews before purchasing this extremely expensive low quality pillow. All the reviews are the same: the pillow is good for a short while then squashes down to nothing and you end up with the worse neck and shoulder pain! I wrote to the manager who asked me to return the pillow at my own cost, she sent it off to the manufacturer and then sent me a new pillow…it was as bad as the first one! Worse investment and now I have to buy another pillow!
Find out how Spinaleze Medium Profile Pillow compares to other Pillows
Know better, choose better.
one year later – Updating my Review one year later 30/01/2025. i purchased the Spinaleze package which included the pillows for side sleepers and the customisable Spinaleze Mattress . I tried at the time to see if they offer any discounts but they said all there products are made in Australia to the highest standards and quality …. so eventually i bought them. … Read more
My neck and lower back had been in agony for over 11 years and the surgeons wanted to operate . It was my neurologist that said he purchased a spinaleze pillow and was really happy with it and that i should give it a go. The pillow took about 1 month to work wonders . … it is so luxurious .. Now one year later i have absolutely NO PAIN . The Spinaleze Mattress is a LIFE SAVIOUR . It is so comfortable at my setting that it confers to my side of the mattress and i sleep forever and wake up so refreshed . One year later both myself and my wife are extremely happy. Neighbours in our street keep asking us how we are going with there products and most of them have now bought the pillows and or there mattress
Recent reviews
I'm loving my Spinaleze pillow. It feels so comfortable and secure when I pull the contour at the front in to support my head and neck. I'm not constantly moving around trying to get a pillow into the 'right spot'. Enjoying a good nights sleep every night.
My wife and I both love our Spinaleze pillows. I particularly appreciate the way the contour at the front comes right in to support my neck. A quality Australian product deserves my support.
With osteoporosis I find my Spinaleze pillow essential for spinal alignment. My head and neck are supported correctly and the benefits are felt all the way through my spine. I enjoy a good nights sleep and wake up ready to get on with my day.
I have had my spinaleze pillow for 2 years now and I am still having good night sleep. Over my years I have tried many pillows I can honestly say that this pillow best by far I have had no neck pain when I wake up it great to be pain free Show details
Is pillow has to be one of the best pillows I've ever had and we always replace them with finally I don't think I'll ever buy another brand of pillow because this is just one of the things that helps me and my family sleep even better
Heard about the spinal eze pillow on the radio. Having purchased the ecosa and canningvale pillows in the past, nothing has lasted as well as the spinal eze pillow. Show details
Since buying the spinal ease pillow my neck pain has eased substantially. I wish that I had bought it years ago. Customer service was amazing. I am so grateful to June who helped me with my purchase. Show details
The most uncomfortable hard and small pillow that gets lost inside the pillowcase that I have bought in years, I’ve had this pillow since October 2025 i’ve persisted for a couple of months with this pillow and now I’m going to buy a pillow that I can try before hand would never buy a spinaleze pillow again Show details
Find out how Spinaleze Medium Profile Pillow compares to other Pillows
Know better, choose better.
I've tried other contour pillows but they were never quite comfortable enough. When my head touches my Spinaleze pillow I go straight off to sleep and with my head and neck properly supported I'm not restless during the night. I wake up refreshed after a great nights sleep. Thanks for a great pillow Spnialeze.
Sleeping on my side and using the Spinaleze pillow with correct support for my head and neck has reduced my snoring. It's more comfortable than other pillows I've tried over the years. This one is keeper.
It takes a few nights to get used to any new pillow and I'm pleased that I gave the Spinaleze a good try. Very comfortable and sleeping well - thanks Spinaleze.
I gave my wife a Spinaleze pillow and she loves it. She's tried many others but none as comfortable as this one. Just the right height for comfort and support. Australian Made too!
I love my Spinaleze pillow. As somebody with previous injuries from motorcycle and also workplace accidents I've always struggled with sound sleep. This pillow has made an improvement in my sleep - great support and comfort. It's a great pillow.
After a neck injury a few years ago I tried all sorts of pillow combinations to try and get some relief. Just recently I received a Spinaleze pillow and its working! I still have to follow my treatment plan but having this pillow supporting my head and neck correctly is making a difference.
My Spinaleze pillow has made a difference to my whole back. After a good nights sleep with my head and neck correctly supported I feel that my overall mobility has improved.
I get a great nights sleep on my Spinaleze pillow. If I go to bed with a niggle in my neck the correct support of my pillow fixes me up overnight. I love the pillow and fact that its Australian made Show details
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