See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Spirit

Reviews

  • Value for Money
    3.4 (36)
  • Transparency
    2.4 (25)
  • Customer Service
    3.3 (35)
  • Adequate Speeds Yes (24) · No (10)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Fewster
FewsterGreater Melbourne (Inner), VIC

Diabolical Customer Service

published
Transparency
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Oh how the mighty have fallen

published
Value for Money
1/5
Transparency
1/5
Spirit
Customer C.SpiritSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Aki D.
Aki D.Greater Melbourne (Inner), VIC
  • 2 reviews

Stay away .!!

published

Garbage.. stay away .. they expect u to do all the trouble shooting. And the person from Philippines told me that's their policy. You need to trouble shoot or call your friends to do it.

Value for Money
1/5
Transparency
1/5
Spirit
Customer C.SpiritSend a private message
Similar opinion? Write a review on ProductReview.com.au!

DO NOT USE THIS PROVIDER!

published
Value for Money
1/5
Transparency
1/5
Spirit
Customer C.SpiritSend a private message

Hi Bec, we have escalated the issue and customer support has reached out to you to get our technician over as a makegood for the disruption you have experienced. We want to apologise for your negative experience.

Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

Find out how Spirit compares to other Internet Service Providers

Know better, choose better.

Compare all

Garbage internet provider, incompetent staff.

published

Have had a gut full of this internet provider. We have absolutely no choice but to use them as our building has absolutely no other services and cannot obtain access to optus, telstra or any other provider. (Clearly our body corporate signed a contract with spirit at the time of construction).
The internet speeds are below what is quoted, we got dumped with a crappy old used modem when we signed up. It was meant to be replaced within the week but after weeks of chasing them up we simply gave up. They didn't even know how to set it up we had to work that out. The staff on the phone in the past have been rude/useless and now we have the modem constantly turning itself off. DO NOT USE THIS COMPANY! Spend the money and go elsewhere.

Value for Money
2/5
Transparency
2/5
Spirit
Customer C.SpiritSend a private message
Nathanandrew
Nathanandrew
Spirit
Customer C.SpiritSend a private message

Hi Nathanandrew, if you’d like to share with us your account number and one of our team members will be able to assist you in the meantime before you move out.

Similar opinion? Write a review on ProductReview.com.au!
Bryan K.
Bryan K.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Hands down the best internet provider in Australia

published
Value for Money
5/5
Transparency
5/5
Spirit
Customer C.SpiritSend a private message

Hi Bryan, Thanks for giving us a 5-star review! Reviews like this remind us why we do what we do - to keep Australians connected with sky-speed Internet. Sad to see you go but hopefully, your next house is a Spirit connected home!

Similar opinion? Write a review on ProductReview.com.au!

Seriously Good

published

Signed up for 100/100 in May and I am super excited about this. Its cheap and reliable and actual speeds are what I signed up for A few second drop outs a couple of time a week but that's it, Highly recommended if you can get it.

https://www.speedtest.net/result/10214745608

Value for Money
5/5
Transparency
5/5
Spirit
Customer C.SpiritSend a private message

Hi there, thank you for the kind words! We are always happy to hear when someone is enjoying our services:)

Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.
top-internet-mobile-phone-service-providers-in-2020
10 ways to improve your home’s internet connection

Does Netflix keep lagging? With the rain keeping more people at home, it’s not uncommon to see internet speeds slow to a crawl. Here’s a checklist of what to do to speed your wireless connection up before you call your internet provider.

Clara V.
Clara V.
10-ways-to-improve-your-homes-internet-connection
Next

Anything but Spirit

published

The Wifi runs at 2mbps max, I payed for 50 mbps. Always problems, continuously have to contact support. Value for money is terrible. Support is generally helpful. Not their fault that the service is terrible.

Value for Money
2/5
Transparency
2/5
Spirit
Customer C.SpiritSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Andrew
AndrewGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Flawless

published

Since having this installed (Spirit Sky 100/100 Business), the service has been without any issues, apart from an occasional drop out during extremely heavy rain. Service comes back online within a minute though.

Installation was also very quick, and easy to get going. Tech support response is excellent, as the support team is based in Australia.

Definitely as good, if not better than an enterprise grade fixed line connection. It comes at a bit of a cost, but that is still lower than a fixed line equivalent. Highly recommended.

As a side note, Spirit focuses solely on their fixed wireless product and have absolutely no connection with the NBN, meaning they are able to control their network 100%.

Value for Money
4/5
Transparency
5/5
Spirit
Customer C.SpiritSend a private message

Hi Andrew,

Wow! To hear feedback like this is huge for us!! WE very much appreciate you taking the time to write this and our customer support team will be stoked to hear this. Thank you so much, happy surfing:)

Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

Find out how Spirit compares to other Internet Service Providers

Know better, choose better.

Compare all
Nathan
NathanRichmond-Tweed, NSW

If I could give it no stars I would .

published

Absolutely disgusting . Speeds are up and down like a yo-yo . The customer service is useless and that’s being polite . Don’t do it . Tonight I finally got someone honest in there tech department who explained the issues I have been having is to much traffic on the supply tower, and that have no plans to upgrade . Thanks for lying and ripping me off since November ..

Value for Money
1/5
Transparency
1/5
Spirit
Customer C.SpiritSend a private message

Hi Nathan, we are truly sorry for the inconvenience. This has been very poor from us and something that we will need to improve on. Once again we apologise for the performance issues.

Similar opinion? Write a review on ProductReview.com.au!

TERRIBBLE

published

Terrible internet speed and connection. Always dropping out, MBPS is between 3 and 10 Mbps upload and download. It is acceptable to Spirit as generally over 5 Mbps not above 11 on a great day!!! Takes so long to do any work and speed is so slow and unreliable. Started off fantastic and has had a fast down hill decline in the last couple of years and getting worse by the week. Spirit just says the apologise, nothing else they can do.

  • Thumbnail
Value for Money
1/5
Transparency
1/5
Spirit
Customer C.SpiritSend a private message

Hi Scott, apologise for the poor speeds. This has been addressed with our technical support team.

Similar opinion? Write a review on ProductReview.com.au!
Sarah P
Sarah PSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

5 Days and counting, no internet and horrendous staff and tech support.

published
Value for Money
3/5
Transparency
1/5
Spirit
Customer C.SpiritSend a private message

Hi Sarah, we apologise for these issues!! This will be taken up with our customer support team so that the likes of this does not happen again. Once again we apologise for the inconvenience.

Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

Find out how Spirit compares to other Internet Service Providers

Know better, choose better.

Compare all
Royan S.
Royan S.Greater Melbourne (Metropolitan), VIC

terrible customer service & terrible internet connection

published

i am very happy to cancel my subscription. terrible customer service “they called it 24/7 support” but when i asked to checked about my subscription because i cant even login because the internet is losing connection to often, and they solution was “ill get your details and pass it to them and will contact you very shortly“ i mean ,“who is them??” and it is always no internet connection in the early morning. this service doesnt look professional (customer service) and very disappointing and frustrating to deal with.

Value for Money
1/5
Transparency
1/5
Spirit
Customer C.SpiritSend a private message
Similar opinion? Write a review on ProductReview.com.au!
jana
janaAlexandria
  • 14 reviews
  • 15 likes

NO service or staff to resolve issues !! Stay clear

published

Changed providers in January 2020, have spoken to several staff to disconnect NBN service, which they continue to bill. Have dealt with 5 staff all making promises to resolve. Still waiting and when you call them they do not answer and the reception states someone will call you back. Honestly I have dealt with many companies but SPIRIT lack the level of service business customers require. Look for options

Value for Money
3/5
Transparency
1/5
Incentivised Review No
Spirit
Customer C.SpiritSend a private message

Hi Jana, we are sorry to see you go!! This will be addressed with our customer support team so that it does not happen again.

Similar opinion? Write a review on ProductReview.com.au!
Vignesh
Vignesh
  • 4 reviews
  • 5 likes

Abysmal tech support

published

Like any other internet service, service outage is common and understandable. Every our service resolves the outages in less than 12 hours if not 24 hours. Spirit takes atleast 3 days to respond and takes a week to resolve everytime the service goes down. We are all living in times where we had to work from home and internet is essential. It took half a day to connect to tech support and it took 3 days for them to send a team to see what is happening though there is clear outage with huge impact. Shows no value for customers.

Value for Money
1/5
Transparency
1/5
Spirit
Customer C.SpiritSend a private message

Hi Vignesh, we do apologise for all the inconveniences. This is something that is below standard and will be addressed straight away. We are sorry for our poor performance!!

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

bill v
bill vasked
Spirit

when I sign up with boost, the provider was t-mobile. now I have been shifted over to spirit. is there a reason for this since I noticed many people are not happy with spirits customer service? I know boost is owned by dish network. will this harm my service in any way is it still 5g ready???

1 answer
Spirit
Customer C.SpiritSend a private message
Shaun H.
Shaun H.asked
Spirit

Does Spirit have a map of their coverage in metropolitan Melbourne?
I am in Forest Hill, 3131

1 answer
Spirit
Customer C.SpiritSend a private message

Hi Shaun, yes we do have coverage in your area for businesses, however if you are after home internet we do not provide in your area. If you are interested please send your address and business details through to sales@spirit.com.au. Thanks!

Tom Meadows
Tom Meadowsasked
Spirit

If i get spirit will this solve the Internet issues we've been having...it's wifi but super slow I believe it's because there are too many signals but it's almost as slow as dial up was...

3 answers
Paula
Paula

Not sure at all Tom. You would be best to check with Spirit.
Cheers

Spirit
Customer C.SpiritSend a private message
Tom Meadows
Tom Meadows

OK thanks will look into it

See all Spirit questions

Get an answer from our members and Spirit representatives

Spirit

Details

Compare all 3 Spirit
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $55.00$65.00$135.00
Max Upload Speed 50 Mbps100 Mbps
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimited
Max Download Speed 50 Mbps100 Mbps
Compare all 3 Spirit
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.