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- UFi Data Plan #1: 50/50 Mbps
Hands down the best internet provider in Australia
I'm not sure what the negative reviews are on about... Spirit have been a godsend, especially during 2020 when we were are locked down in Melbourne. Downloads AND uploads were blazing fast. We were on the 50/50 plan but getting in excess of 90/90 on speedtest - over wifi btw.
Support has been great and the only few times there were outages or maintenance, communication was excellent keeping us informed in advance wherever possible. I really can't say enough good things about Spirit, especially at ...their prices. The only shame is we have moved and Spirit is not available at our new place, which means we are back to using the terrible NBN network. But even disconnecting was easy and painless! Thanks for a great service. NBN please take note.
Signed up for 100/100 in May and I am super excited about this. Its cheap and reliable and actual speeds are what I signed up for A few second drop outs a couple of time a week but that's it, Highly recommended if you can get it.
Anything but Spirit
The Wifi runs at 2mbps max, I payed for 50 mbps. Always problems, continuously have to contact support. Value for money is terrible. Support is generally helpful. Not their fault that the service is terrible.
Since having this installed (Spirit Sky 100/100 Business), the service has been without any issues, apart from an occasional drop out during extremely heavy rain. Service comes back online within a minute though.
Installation was also very quick, and easy to get going. Tech support response is excellent, as the support team is based in Australia.
Definitely as good, if not better than an enterprise grade fixed line connection. It comes at a bit of a cost, but that is still lower than a fixed line equivalent. Highly recommended.
As a side note, Spirit focuses solely on their fixed wireless product and have absolutely no connection with the NBN, meaning they are able to control their network 100%.
If I could give it no stars I would .
Absolutely disgusting . Speeds are up and down like a yo-yo . The customer service is useless and that’s being polite . Don’t do it . Tonight I finally got someone honest in there tech department who explained the issues I have been having is to much traffic on the supply tower, and that have no plans to upgrade . Thanks for lying and ripping me off since November ..
Terrible internet speed and connection. Always dropping out, MBPS is between 3 and 10 Mbps upload and download. It is acceptable to Spirit as generally over 5 Mbps not above 11 on a great day!!! Takes so long to do any work and speed is so slow and unreliable. Started off fantastic and has had a fast down hill decline in the last couple of years and getting worse by the week. Spirit just says the apologise, nothing else they can do.
5 Days and counting, no internet and horrendous staff and tech support.
5 days ago our internet cut out — full service but no connection. Did all of the usual resetting, unplugging, changing location as we have heaps of points in our house — nothing. Contacted support and they told us to do all that again. Nothing. Called them. Told us to do it all again. Nothing. They say it's fine on our end so keep doing that... We said it's obviously the router or their connection through the setup they supply as there are no points in our apartment that are working.
Tried to charge us $180 + GST for a tech support person to c...ome out to fix their problem. 3 days later, finally comes out. He goes to check the wiring or whatever. Realise an hour later he's still gone. He's left. Not a word or resolve. He then tells the company he fixed the problem. Obviously he didn't. A manager was meant to come out that night. No one turned up and no one contacted us, even the next day. Contacted them again. They said they can't get hold of any of their tech team and will get back to us. Call them again a few hours later and no one had actually done anything. Call back again, no one has done anything. Continuing to ask US what WE want THEM to do? Fixing the internet we pay for would be the obvious answer, right? Up to the 5th day now, and I use the internet to work from home, which obviously is risking my job right now with no connection, and they are now ghosting our calls and ignoring our emails. Just fix it.
terrible customer service & terrible internet connection
i am very happy to cancel my subscription. terrible customer service “they called it 24/7 support” but when i asked to checked about my subscription because i cant even login because the internet is losing connection to often, and they solution was “ill get your details and pass it to them and will contact you very shortly“ i mean ,“who is them??” and it is always no internet connection in the early morning. this service doesnt look professional (customer service) and very disappointing and frustrating to deal with.
NO service or staff to resolve issues !! Stay clear
Changed providers in January 2020, have spoken to several staff to disconnect NBN service, which they continue to bill. Have dealt with 5 staff all making promises to resolve. Still waiting and when you call them they do not answer and the reception states someone will call you back. Honestly I have dealt with many companies but SPIRIT lack the level of service business customers require. Look for options
Abysmal tech support
Like any other internet service, service outage is common and understandable. Every our service resolves the outages in less than 12 hours if not 24 hours. Spirit takes atleast 3 days to respond and takes a week to resolve everytime the service goes down. We are all living in times where we had to work from home and internet is essential. It took half a day to connect to tech support and it took 3 days for them to send a team to see what is happening though there is clear outage with huge impact. Shows no value for customers.
The best experience ever
We have been with Spirit for more than two years. Honestly the best experience ever. We have had many zoom meetings each day for last two months. No outrage, no speed drop.
Shocking shocking shocking
Every time it rains or even when the wind blows the internet goes down. We paid for a business line which guaranteed us dedicated "speeds" of 20MB - however if we were lucky we would get 3MB... we would complain and complain and they would keep saying nothing was wrong. When we first joined we joined with Wires Broadband - who sold out to spirit... everything was perfect on Wires Broadband but after the sale it all went downhill very quickly... the main satellite tower in Burleigh "failed" several times and each time it took them 3 to 4 days to...get a spare part in to fix it. We asked them to reset our port on their side and they refused - however the one time someone did actually agree to do that, our internet started working properly again for 30 days and then went back down again... when I asked them if they were throttling us (although on a business plan that shouldn't have been), they chose to ignore my question over and over again. Now that we have cancelled they are trying to demand an additional month's service even though we were not on a contract with them and they are refusing to move the dish off our roof... which is a catch 22 situation because they are claiming the dish belongs to them but they are just abandoning it on our roof - so I now have to pay to have it removed and dumped. Support have no idea what they are doing and when they do decide to respond they never read your message, they simply click on the first automated response that they come across. Shocking shocking shocking... think twice before getting into a contract with Spirit Broadband.
Resolved our issue
We were originally signed up with Anttel had an issue that seemed irreconcilable until Grant stepped in and really went out of his way to resolve it quickly and professionally.
Terrible experience with wireless broadband on the Gold Coast.
Consistently terrible speeds with wireless broadband. Should be illegal to sell a service that doesn't perform at speed 99.9% of the time. Countless customer support tickets and still terrible internet.
- UFi Data Plan #1: 50/50 Mbps
Reliable connection and excellent service
I actually get a solid 50Mb/s both ways with no slowing down during 'peak' periods. Can't say better. The staff are always polite and the follow through (they mail back to check all is well) is appreciated.
Questions & Answers
Does Spirit have a map of their coverage in metropolitan Melbourne?
I am in Forest Hill, 3131
Hi Shaun, yes we do have coverage in your area for businesses, however if you are after home internet we do not provide in your area. If you are interested please send your address and business details through to email@example.com. Thanks!
If i get spirit will this solve the Internet issues we've been having...it's wifi but super slow I believe it's because there are too many signals but it's almost as slow as dial up was...
Not sure at all Tom. You would be best to check with Spirit.
Tom, JP from Spirit here.
Sounds like you're describing WiFi interference, but of course slow Internet can be caused by a bunch of things. If it's interference, there are a few steps to check and resolve:
1. Get a free WiFi Analzyer app on your phone - there are a few of these, but any showing you the channels under 2.4 and 5 GHz will do the job. Launch the app while at home and look for a channel graph. If there are a lot of WiFi networks all clustered at the same point then interference is likely the culprit
2. If you have access to your WiFi modem/router, log in and change the channel to something else. If you don’t, call your provider and ask them to do it.
Another way to check if interference is the troublemaker is to use the "ping" command to check for packet loss - open a command line by hitting Start, then enter "cmd". In the new window, enter "ping www.google.com -t" and let it run for a bit. Ctrl-C will end the pings, which will then display stats including packet loss. If you see packet loss it could indicate WiFi interference.
Of course depending what tech you’re on, it could be the upstream provider. NBN and DSL tech tends to run congested – everyone's trying to squeeze through the same pipe, which severely impacts performance. If you suspect that as the issue, give us a ring on 1800 SPIRIT :)
Hope it helps.
OK thanks will look into it
Are you guys ever going to branch out into standard home internet? If you are, let me know firstname.lastname@example.org
Hi Andrew, Thanks for getting in touch. We're expanding all the time, but currently, focus on business and residential apartment Internet. If you'd like to stay in the loop with our residential products and services, fill out this form https://spirit.com.au/speedy-waitlist/ . We'll let you know if our home product offering expands.
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|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$55.00||$65.00||$135.00|
|Max Download Speed||100 Mbps|
|Max Upload Speed||100 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
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