Excellent Service and Support for Those with Low IT Skills
As someone who is not very tech. savvy, I appreciate the reliability and speed of the service. I stress the reliability because I could not deal with dropouts, poor performance or lack of backup service.
Spirit has performed well and when necessary always made communication easy and put in the extra effort to be helpful with any issues.
Very happy and no complaints so far.
Tech backup very patient and helpful.
I connected 3 days ago and so far so good. Happy with speed and absence of dropouts.
Located in St Kilda road apartment I experienced problems with Telstra cable speed which
was blamed on congestion in line use.
Great alternative to NBN
I recently moved into an apartment in Melbourne CBD and was looking for internet providers. Turned out Spirit - a non-NBN provider - offered cheaper prices with faster up/down speeds per month and with a 2nd month free promotion. Had to contact the company once due to a billing query and did not have to wait in a queue to chat to an online rep, who offered great service. Experienced a reduction in speed once or twice but otherwise speed is very consistent at other times. Would recommend.
Moving out from my apartment
I had lately some drop out, but I logged off and the connection come back. I was with Spirit for 3 years, and I was happy with the service. When I had to call the contact center my problem was sold promptly, in a very helpful, manner.
We have had no issues whatsoever since joining Wires that then became Spirit. Wifi readily accessible on all devices upstairs and downstairs that met all our needs. Connection was totally reliable. No drop outs whatsoever.
A great domestic wireless internet connection on the Gold Coast
The service is contracted at 30 down/10 up and consistently measures very close to these speeds.
I did not want to go to NBN HFC and this is a good future-proof alternative.
The support staff are always friendly and helpful.
I had some initial start up problems with speed but these were resolved.
Wireless internet relies on line of sight to base towers from your property and this is addressed at the initial sales contact and site installation. Ensure that you are getting the contracted speed at site installation time to avoid follow up.
In summary, a great service and I highly recommend Spirit.
Spirit is awesome !!
- Ace in customer support
- Ace in service
- Only thing needing improvement is coverage. I hope they have wider provision coverage.
- Would opt for Spirit in place of any other ISP.
Better than most ISP
Reliable and super fast internet. Customer service are generally nice and rarely any dropouts. Been using it for 4 years before moving out of Australia for good.
More area coverage and router flexibility would be great.
Great reliable internet with the promised speed at all times
Speed 50/50 was delivered whenever I checked it. No dropouts ever! Customer service used to be under trained a few years back but now seem to be professional and prompt.
Same day service, Spirit delivers!
Due to the NBN being rolled out in our neighbourhood we had to change phone number. Spirit provide a teleconferencing service called KHConnect with we we had registered our previous number. As many people rely on this service we feared the worst. However, not only was Laura and Don incredibly helpful but they also restored our teleconference within a day even allowing us to keep our originally teleconference service number . Excellent service that was greatly appreciated!
Good product and great service. Internet is fast and reliable. Whenever I have had an issue they have resolved in straight away. The Australian based support team is fantastic. Thanks.
Chris was a very nice and kind helping me when the wifi wasn't working properly/
My wifi didn'tlet me use more than one device at the same time. I called the team and they helped me get it fixed, by changing the way my router was plugged in. The customer service was very good.
The assistance was valuable
As far as I know, the connection is reliable; dropouts have not been experienced.
Prior to receiving the assistance, I was unable to send e-mails via OUTLOOK.
That "problem" has now been resolved.
I appreciated the prompt response.
Pretty good service friendly customer support and stable internet
Good connection, responds well to issues and speeds are consistent across the board. Was able to get good customer service multiple times and much better pricing and availability than NBN.
Incredible speeds and reliability, one problem and was solved within 30mins by friendly staff
absolutely fantastic connection and speed along with reliable connection, even when used as an extender in another apartment. Had an issue when drop outs were occurring earlier this year, got onto the contact page and within 30 mins the problem was solved and now it runs perfectly.
I have had a problem since December with microsoft outlook. A very patient Mel spent probably an hour getting to the bottom of it. It's working beautifully now. Follow up service with Spirit has been great.
not very bad, but need to improve
the port was disabled a couple of times with no reasons. the technical people were very kind and they fixed the issue in few minutes. will monitor and see whether it's better after last enable.
Working well, and always good help from the support team. Every now and again an outage, but generally very dependable.
Every now and again we have an outage, but it’s generally very dependable.
My first main problem was more because of my modem, but handled amazingly by the support team. Always good help from the support team.
Absolute crap, just another call centre for service
Service continually drops in and out. Our service went out for 2 weeks and the call centre technicians couldn’t work out what was wrong, they sent someone out 2 weeks later who diagnosed the problem in a few minutes, he had installed another dish on my neighbours roof at the same time my network went down and it was robbing my signal. The tech changed the band I was on (which was also the same band as what they put my neighbour on) and problem fixed. I was then sent a bill to fix it ....? And no rebate on the 2 weeks I was without network? I am still in an argument with some call centre a week later about why I shouldn’t have to pay for the technician to come and fix what they broke?
DO NOT GO WITH SPIRIT. CRAP SERVICE. YOU WILL SPEND MORE TIME CALLING FOR TECHNICAL SUPPORT
Really bad service with breakdowns every fortnight. You think that you have selected a reliable service for internet and phone. And they are just the opposite. Don't go with them at all.
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