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Reviews

  • Value for Money
    3.6 (32)
  • Transparency
    2.8 (20)
  • Customer Service
    3.7 (30)
  • Adequate Speeds Yes (23) · No (8)
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Reviewer Photos & Videos

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Bryan K.

Bryan K.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Hands down the best internet provider in Australia

published
Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Hi Bryan, Thanks for giving us a 5-star review! Reviews like this remind us why we do what we do - to keep Australians connected with sky-speed Internet. Sad to see you go but hopefully, your next house is a Spirit connected home!

Seriously Good

published

Signed up for 100/100 in May and I am super excited about this. Its cheap and reliable and actual speeds are what I signed up for A few second drop outs a couple of time a week but that's it, Highly recommended if you can get it.

https://www.speedtest.net/result/10214745608

Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Hi there, thank you for the kind words! We are always happy to hear when someone is enjoying our services:)

Anything but Spirit

published

The Wifi runs at 2mbps max, I payed for 50 mbps. Always problems, continuously have to contact support. Value for money is terrible. Support is generally helpful. Not their fault that the service is terrible.

Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit
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Andrew

AndrewGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Flawless

published

Since having this installed (Spirit Sky 100/100 Business), the service has been without any issues, apart from an occasional drop out during extremely heavy rain. Service comes back online within a minute though.

Installation was also very quick, and easy to get going. Tech support response is excellent, as the support team is based in Australia.

Definitely as good, if not better than an enterprise grade fixed line connection. It comes at a bit of a cost, but that is still lower than a fixed line equivalent. Highly recommended.

As a side note, Spirit focuses solely on their fixed wireless product and have absolutely no connection with the NBN, meaning they are able to control their network 100%.

Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Hi Andrew,

Wow! To hear feedback like this is huge for us!! WE very much appreciate you taking the time to write this and our customer support team will be stoked to hear this. Thank you so much, happy surfing:)

Nathan

NathanRichmond-Tweed, NSW

If I could give it no stars I would .

published

Absolutely disgusting . Speeds are up and down like a yo-yo . The customer service is useless and that’s being polite . Don’t do it . Tonight I finally got someone honest in there tech department who explained the issues I have been having is to much traffic on the supply tower, and that have no plans to upgrade . Thanks for lying and ripping me off since November ..

Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Hi Nathan, we are truly sorry for the inconvenience. This has been very poor from us and something that we will need to improve on. Once again we apologise for the performance issues.

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Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
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TERRIBBLE

published

Terrible internet speed and connection. Always dropping out, MBPS is between 3 and 10 Mbps upload and download. It is acceptable to Spirit as generally over 5 Mbps not above 11 on a great day!!! Takes so long to do any work and speed is so slow and unreliable. Started off fantastic and has had a fast down hill decline in the last couple of years and getting worse by the week. Spirit just says the apologise, nothing else they can do.

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Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Hi Scott, apologise for the poor speeds. This has been addressed with our technical support team.

Sarah P

Sarah PSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

5 Days and counting, no internet and horrendous staff and tech support.

published
Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Hi Sarah, we apologise for these issues!! This will be taken up with our customer support team so that the likes of this does not happen again. Once again we apologise for the inconvenience.

Royan S.

Royan S.Greater Melbourne (Metropolitan), VIC

terrible customer service & terrible internet connection

published

i am very happy to cancel my subscription. terrible customer service “they called it 24/7 support” but when i asked to checked about my subscription because i cant even login because the internet is losing connection to often, and they solution was “ill get your details and pass it to them and will contact you very shortly“ i mean ,“who is them??” and it is always no internet connection in the early morning. this service doesnt look professional (customer service) and very disappointing and frustrating to deal with.

Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit
jana

janaAlexandria

  • 11 reviews
  • 13 likes

NO service or staff to resolve issues !! Stay clear

published

Changed providers in January 2020, have spoken to several staff to disconnect NBN service, which they continue to bill. Have dealt with 5 staff all making promises to resolve. Still waiting and when you call them they do not answer and the reception states someone will call you back. Honestly I have dealt with many companies but SPIRIT lack the level of service business customers require. Look for options

Value for Money
Transparency
Incentivised ReviewNo
1 comment
Spirit
Customer C.Spirit

Hi Jana, we are sorry to see you go!! This will be addressed with our customer support team so that it does not happen again.

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Vignesh

Vignesh

  • 4 reviews
  • 3 likes

Abysmal tech support

published

Like any other internet service, service outage is common and understandable. Every our service resolves the outages in less than 12 hours if not 24 hours. Spirit takes atleast 3 days to respond and takes a week to resolve everytime the service goes down. We are all living in times where we had to work from home and internet is essential. It took half a day to connect to tech support and it took 3 days for them to send a team to see what is happening though there is clear outage with huge impact. Shows no value for customers.

Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Hi Vignesh, we do apologise for all the inconveniences. This is something that is below standard and will be addressed straight away. We are sorry for our poor performance!!

Monte A.

Monte A.Greater Melbourne (Inner), VIC

The best experience ever

published

We have been with Spirit for more than two years. Honestly the best experience ever. We have had many zoom meetings each day for last two months. No outrage, no speed drop.

Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Hi Monte, thanks for the kind words. It is always nice to hear about Zoom meetings that do not freeze :)

Lauren Perrow

Lauren PerrowSouth East Queensland, QLD

Shocking shocking shocking

published
Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit
Dane H.

Dane H.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Resolved our issue

published

We were originally signed up with Anttel had an issue that seemed irreconcilable until Grant stepped in and really went out of his way to resolve it quickly and professionally.

Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Hi Dane, apologies for the inconveniences. This is something we are not use to at Spirit and will be addressed.

Alex C.

Alex C.Gold Coast, Queensland

  • 3 reviews
  • 3 likes

Terrible experience with wireless broadband on the Gold Coast.

published

Consistently terrible speeds with wireless broadband. Should be illegal to sell a service that doesn't perform at speed 99.9% of the time. Countless customer support tickets and still terrible internet.

Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Hi Alex, we apologise for the performance issues, usually our speed is something that our customers are happy with. This will be addressed with our technical support team. Once again we are sorry!!

dysphorian

dysphorianGreater Melbourne (Inner), VIC

  • 6 reviews
  • 1 like

Reliable connection and excellent service

published

I actually get a solid 50Mb/s both ways with no slowing down during 'peak' periods. Can't say better. The staff are always polite and the follow through (they mail back to check all is well) is appreciated.

Value for Money
Transparency
1 comment
Spirit
Customer C.Spirit

Thank you so much! I'm glad that we are providing a reliable service:)

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Page 1 of 4

Questions & Answers

Shaun H.

Shaun H.asked

Spirit

Does Spirit have a map of their coverage in metropolitan Melbourne?
I am in Forest Hill, 3131

1 answer
Spirit
Customer C.Spirit

Hi Shaun, yes we do have coverage in your area for businesses, however if you are after home internet we do not provide in your area. If you are interested please send your address and business details through to sales@spirit.com.au. Thanks!

Tom Meadows

Tom Meadowsasked

Spirit

If i get spirit will this solve the Internet issues we've been having...it's wifi but super slow I believe it's because there are too many signals but it's almost as slow as dial up was...

3 answers
Paula
Paula

Not sure at all Tom. You would be best to check with Spirit.
Cheers

Spirit
Customer C.Spirit

Tom, JP from Spirit here.

Sounds like you're describing WiFi interference, but of course slow Internet can be caused by a bunch of things. If it's interference, there are a few steps to check and resolve:

1. Get a free WiFi Analzyer app on your phone - there are a few of these, but any showing you the channels under 2.4 and 5 GHz will do the job. Launch the app while at home and look for a channel graph. If there are a lot of WiFi networks all clustered at the same point then interference is likely the culprit
2. If you have access to your WiFi modem/router, log in and change the channel to something else. If you don’t, call your provider and ask them to do it.

Another way to check if interference is the troublemaker is to use the "ping" command to check for packet loss - open a command line by hitting Start, then enter "cmd". In the new window, enter "ping www.google.com -t" and let it run for a bit. Ctrl-C will end the pings, which will then display stats including packet loss. If you see packet loss it could indicate WiFi interference.

Of course depending what tech you’re on, it could be the upstream provider. NBN and DSL tech tends to run congested – everyone's trying to squeeze through the same pipe, which severely impacts performance. If you suspect that as the issue, give us a ring on 1800 SPIRIT :)

Hope it helps.

JP

Tom Meadows
Tom Meadows

OK thanks will look into it

Andrew T.

Andrew T.asked

Spirit

Are you guys ever going to branch out into standard home internet? If you are, let me know cu4t098@gmail.com

1 answer
Spirit
Customer C.Spirit

Hi Andrew, Thanks for getting in touch. We're expanding all the time, but currently, focus on business and residential apartment Internet. If you'd like to stay in the loop with our residential products and services, fill out this form https://spirit.com.au/speedy-waitlist/ . We'll let you know if our home product offering expands.

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Spirit

Details

Compare all 3 Spirit
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $55.00$65.00$135.00
Max Download Speed 100 Mbps
Max Upload Speed 100 Mbps
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimited
Compare all 3 Spirit
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