Splashes Spa World

We recently purchased our second spa from Splashes for our second home, as we were so happy with the first one. It had been some 7 years since our first purchase and I recalled the service before and after sales was excellent. Well, this time around the level service and advice has increased if that's even possible!
Thanks so much to Steve and the team at Splashes for making the whole process an absolute pleasure!

Amazing spa with excellent features ! Was provided with easy maintenance instructions and top quality service. I would recommend splashes for any spa needs. Staff are always super helpful and nice !

This is the third Monaco spa we have purchased from Splashes over several years and 3 house moves. Can’t fault the spa or the level of customer service. Just perfect!

This purchase was super simple, easy, and effirtless, given I had millions of questions and the team answered all of them on the spot and in an easily for me to understand from plumbing electrical and fitting and installation.Once I received my delivery during covid as a contacless transaction, the company simply went above and beyond with easy details and instructions on a pre intallation instruction card laminated to help set the new 8 seater oasis hydro up. I highly recommend the team at slplash brookvale over all other brands on the market....

After carefully researching spas for our new home, we found that Splashes Spa World not only had a comprehensive range of excellent designed spas, but also had the knowledgeable committed staff that could provide all the detailed insights to what spa would suit our desired needs. The high level engaged customer service was a very ensuring and comfortable approach to know you were dealing with professionals who knew their business. From selecting & purchasing the spa, to delivery, to ongoing support has been above expectations on all accounts. T...

Hi Guys, thanks for the delivery of new filters and chemicals, much appreciated (I know during these crazy covid times that supply and delivery of items are very unpredictable). Still enjoying our wonderful Splashes Spa after all these years.

Be warned, don’t buy from Splashes….
We purchased a spa approx 3 years ago, we have had a technician out twice. We now had to replace the control pad on the spa now for the third time.. when we phoned Brookvake we were told no longer under warranty and it would cost around $300 to replace, as they have no record of the pad ever being changed..
We were advised that management would call back, but no call, we called the technician that replaced the pad, but he has not returned our calls….
So we are now looking to purchase control pad elsewh...

Purchased our spa last week and it has already been installed! The team and Splashes Brookvale were so helpful and informative, would highly recommend them.
Can't wait to enjoy the spa all year long.
Thank you Splashes!

After sales service is non existent. Every time over the years when I called for service their answer was the same. We will put you on a list and will call you. I have phoned many times back to ask how far I am in the queue but I just got a reply from the man answering the phone at Splashes that I am still in the queue. I never got the call to finalise an appointment for a service. They recommended to me twice a person that was not part of Splashes Spa World that can do the service which I used once. Unfortunately, this service man said I had t...

We have just received our new spa, and after an extended delay with the delivery (due to covid) we are now so, so happy with the experience, the delivery guys were excellent, their truck , trailer and trolley set up was custom and made the delivery seamless and delivery even in the rain was made look easy.
The highlight of our dealings with Splashes was Rick and his handover / training. Rick booked an afterhours appointment with us after 6.30pm and in the dark was able to clearly explain the use of all the bells and whistles our new spa has to ...

We have just received our spa. Absolutely love it. Rick was fabulous and went above and beyond with every question we had. Nothing was a problem for him and his friendly manner made doing business with Splashes a pleasure. Would highly reccommend

I bought my Spa from Slashes and had a very friendly and pleasant experience. I would highly recommend Rick who was very helpful with all aspects with the purchase and his communication was excellent at all times. He gave me clear instructions on how to maintain our spa.
Thank you Rick

Would highly recommend Rick who was very helpful with all aspects of our spa purchase. Communication was excellent at all times throughout the process. The spa was easy to set up & given clear instructions on how to maintain our spa. Thankyou.

I bought a spa from [name removed]. Everything went well, until I called asking about chemicals and a warranty issue. Then the whole demeanor changed. He was rude and abrupt and when I questioned why he was speaking to me like this? I said you were great when you took my money? And now you’re abusive? The phone call ended with him swearing at me and hanging up. I cannot recommend a spa from this store if you have any after sale enquiries.

So easy to maintain a great looking Spa, the family love our 5 seater. So easy to unpack, fill and start using, the team at splashes are helpful and the website has great short tutorials. If you are wondering if you should - do it!