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Sportscraft products overall...
At one time my wardrobe consisted of only Sportscraft clothing as did my husband's. The deterioration in the quality of products over the past decade (perhaps a bit longer) has been noticeable. Sportscraft used to produce sophisticated, good quality clothes that would wash well and last a few seasons. I am still using a couple of woollen pullovers I bought years ago, but the newer ones have lost shape or developed holes.
Then Sportscraft seemed to want to be trendy and appeal to a younger demographic and moved to what I call disposable cl...othing, but the prices have remained high and the style of clothing and fabrics has declined. As for women's clothing, Sportscraft seems to be locked into those ankle length pants, which of course, are "on trend", but they are not flattering or practical; leaving one's ankles cold on chilly days. Men's polo shirts, in particular are now of such poor quality they have to be tossed out after a few washes. The collars seem to be the first to go, the polos lose their shape; they are not well made when compared to polos purchased say 10 years ago. Women's tops and shirts also lose their shape and the linen fabric doesn't wash well. As for the range of styles in women's clothing, it's all pretty much the same. The Signature line of clothing did present some investment pieces, but that has been discontinued. The jeans used to be excellent, but now, they are short and not well made. So, Sportscraft, sad to say, you've lost my custom.
Checkout is a security risk
Error box when sent back to checkout AFTER paying on PayPal page but it doesn't say what the error is and just says to go back and fix error and order again. When you click on PayPal the page is still open. Big security risk. Tried twice and same thing happened. Rang and while on hold was disconnected. Emailed and got an automatic response of will get back to you. They didn't. Absolutely appalling customer service and checkout experience. They lost my business.
4 months later, numerous emails and no refund
I returned an item four months ago and despite numerous emails, the refund has not been processed. I have provided proof of return when contacting the company. In additon, not a single email has been responded to. Appalling service and I will not be buying from this company instore or online again.
I have noticed I have had numerous tops from Sportscraft getting holes in them, from fine knit merino wool jumpers to soft linen/cotton t- shirts so disappointing.
They use to have such good quality clothing but it has deteriorated in recent years that I will not be buying any further garments.
It is unacceptable that after 1 hand wash, you find fine holes appearing in the fabric/wool.
2 years ago, we were going to Canada and sportscraft had a sale on Merino jumpers. I thought great, these will keep me warm. First time I washed them 6 holes appeared, and more have appeared every time I wash them by hand. No, I don’t have moths, the other makes of jumpers are ok. When you hold them up to the light you can see the wool was not spun correctly, and is thin and thick all thru the knitting. I don’t know how Sportscraft can be so expensive when they are made in China. I didn’t take them back to Myer as I didn’t expect the problem to be ongoing.
No return on faulty garment
Purchased vest. Piled after one wear and they won't offer a refund.
Advised to use a lint brush to remove it.
Breaches fair trading and I will it take it further.
Shouldn't have to do this.
Refunds are hard to come by
I have purchased many, many items from Sporstcraft and most transactions are smooth. However in the last 12 months I have experienced totally unacceptable delays in receiving a refund when items are returned. On three occasions this has taken up to six weeks and required a number of online requests and phone calls for refunds to be processed. Several items can be returned in one parcel - but only one can be found, I will no longer order online.
Never purchase online
Bought some stuff online and they were a size bigger. Went to an outlet to exchange, the outlet asked me to return the t shirt and purchase from them at their prices. Isn’t it ridiculous? Plus I had to minus the shipping charges in the refund. Will never buy online if this is the kind of service they provide
Excellent service and quality products
Not sure why all the bad reviews as I find Sportscraft online a pleasure to deal with. I've bought quite a lot of their merchandise online and I have nothing but good things to say. The delivery is always quick, the online and phone chat always obliging and the products are made very well. I love their jackets most- beautiful finishing- and I have several. No doubt there is the odd thing that may not come up to scratch, that happens sometimes with all clothing, but I've never experienced a problem. Any returns I've had to make were done at a Sportscraft store and I've never had any issues there either.
Poor customer service
From now on, I intend to avoid Adelaide's Rundle Mall store...
I visited last Saturday afternoon and there was only one sales assistant available.
I'm not sure if it was because she was stressed because she was the only staff member, but I found the sales assistant unhelpful and curt.
From now on, I will be taking my business to the Norwood store, whose staff are both friendly and professional - even under pressure.
Worse quality and service EVER
Terrible customer service. I spent over a thousand dollars recently as bought a leather jacket. I reached out about a top I purchased too, as such terrible quality and they didn’t not want to know about it. Wish I had read all the terrible reviews first. Disgraceful
Poor quality, high price, poor service
Purchase was fine. However having taken the first item in for replacement due to a manufacturing failure it was a surprise to have a repeat failure in the same place and then after washing as per instructions have the material disintegrate. Then the final insult was to be told that it failed because of wear and tear despite having only worn the garment half a dozen times. It was a good fit but at about $30 per wear very expensive.
Elastane on seat of all 3 Sportscraft Men’s Bedford jeans falling apart and label faded. Unexpected to have Weakness in the material so early on.
Quality isn't what it used to be
1. I purchased white linen shorts (to replace older Sportscraft shorts from 3 years ago). The new shorts fabric is thinner, and the seams are no longer double top stitched, a previously nice detail. I bought them online, the delivery was fast, no issues there, but the product is inferior to what I have come to expect from Sportscraft.
2. I purchased Rosa linen shorts and crop pants from a store last week. Unfortunately I got a grease mark from the BBQ on the shorts which did not come out in the wash. I mistakenly soaked it before rewashing it...
Sportscraft Sunshine Plaza
I want to say how great my assistant was at Sunshine Plaza.She was excellent at problem solving. Thanks so much!
Questions & Answers
Do Sportscraft sizes run small? The measurements seem generous but given it’s a designer brand I am inclined to buy a size bigger as usually they are a bit on the small size. Can anyone help me out?
Thank you for your message. Offering sizing consistency is one of the key values of Sportscraft and as such our entire team from pattern makers to designers, work closely together to ensure we maintain a consistent Sportscraft fit for all of our customers. We recommend you to take your normal size, hope this helps!
Thank you so much for your prompt and informative response to my question.
I will purchase as per your advice.
You may find they run big
I am DESPERATELY seeking a Sportscraft jumper called the ' Lisbeth textured knit ' in colour Rosebud size XS. i love it so much but I cannot find one. Is it possible for you to help me with this? Happy to pay postage etc. I live in Sydney.
Looking forward to hearing from you with good news I hope!
I am sorry I am unable to help you with the jumper.
I was asked to submit a product review for some Sportscraft items purchased on-line and I am not involved in retail.
I do hope you are able to track down the jumper.
Get an answer from our members and Sportscraft representatives
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$200.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Office / Businesswear||General / Everyday and Office / Businesswear|
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